Best Businesses in San Antonio, TX

Horrible service. They don't make appointments. Their model is if we call you when we're ready, you better answer the phone or we're sending our guy somewhere else. Not everyone can be waiting by their phone every second of the day...that's why normal businesses make appointments!  If you're a busy homeowner who can't just sit by the phone all day, just avoid this business.

Overall, I would recommend hiring this company for plumbing needs.  
They were prompt, professional, and very friendly.  
The work was completed quickly and proficiently.  
I did have to haggle on the bill a bit, but that is to be expected.  We received a 15% discount for being a first time customer (they offer 10% off for returning customers), and the owner Mark was very pleasant to deal with on the phone.  
I also looked PPS up on the better business bureau. They have been operating since 2009 and have had no complaints at all.  Pretty remarkable!  
The only advice I might give is to be sure you understand the pricing before you get them over to your house.  They expect immediate payment.  It's $90.00 an hour with a minimum charge of an hour.  There will be a mark up on the parts for labor (standard practice.)  There's a $45 service fee no matter what.  Write down when they arrive, and when they leave.  Plumbers get paid more than most doctors, so don't faint when you get your bill.  They're ALL expensive, but very necessary!  
Good luck!

I'm a first time homeowner and ordered a Kenmore water softener complete with installation ; Sears contracted My Plumb-Sure to complete the job. My Plumb-Sure contacted me immediately to schedule the appointment and when Chris arrived on the scene, he was quick to assess the needs. Unfortunately the task was greater than expected (my house had not been plumbed for a water softener when originally built) but Chris said it would not be a problem. Within 10 minutes, he had surveyed the entire job, created a list of plumbing materials he would need to complete the task, and provided me with a reasonable estimate to complete the job. Just like that, Chris and his associate plumbed and rerouted my waterline and took the time to educate me about what had been done and what to expect once the installation was completed. Once they had finished the job, they cleaned up the spaces impacted by the installation. It is difficult to find honesty and integrity along with craftsmanship in many places today, but I can sincerely say the My Plumb-Sure has all of that and much more. I'm honored to be able to rate them.

Proficient Plumbing was an absolutely pleasure to work with them. They stayed until the job was completed and everything was functioning. I even call them the next day for advise on how to install my washer and gas dryer machine and they were kind enough to help me out via facetime.

Highlights of why I'm giving them 5 stars:

1. On Time
2. Fair Price
3. Customer service before the job, during the job and after.
4. Warranty

Highly recommended.

Fast response to come out that day and service my gpas coolant for their AC unit. Reasonable prices and fast service!
Both employees were super friendly, they spoke Spanish which was great and didn't try and oversell.
I would recommend them based on their professionalism and promptness.

I honestly don't write many yelp reviews, but I can't say enough about the job that Patrick and the Accurate Leak and Line crew did for me and my family. Long story short, we had a 30 foot belly in our main line just under the house. This meant lots of digging. Not only was their estimate much cheaper than the other two I got, the work Patrick did on the back end to get things right with the new pipe and prevent having to do further digging toward the street was beyond clutch. Equal parts expertise and phenomenal customer service. If you have a similar job, make sure you get Patrick, and you'll be in the best possible hands. Jacklyn back at the office was also super helpful. Their services can't come any more highly recommended.

Great business. Pleasant but professional, competitive prices. We had a drain that was stopping up and they came the same day that I called them. They kept me posted about the time they would arrive. Finished the diagnostics and diagnosed the problem accurately and quickly. Don't hesitate to use them!

Fred and his helper (sorry, did not get his name) came as promised, did the replacement of the washing machine faucets and sink faucet, in record time.  They cleaned up the work area when finished.  I have lived in this old house for 12 yrs, and they have been out to work on other plumbing issues before.  Always on time, courteous and outstanding service. Pricing:  reasonable.  (better than the other guys.
thanks Fred.

This was our first time using Fast Plumbing Austin.  They definitely responded promptly which we appreciated, and we thought they had fixed the issue (and indeed may have).  Our uncertainty is that the same issue transpired a few days later but in a different area.  In all fairness, the second-time-around issues may have been previously difficult to detect, but it's also possible that they should have been detected with the first service.  Our greatest and main dissatisfaction with Fast Plumbing is that they charged a rather exorbitant fee ~2 hours work (over $600).  We then had to spend another $200 for someone else to come out several days later to fix continued/new issues (but again, whether they should have been detected at first service is uncertain).  

I reached out to the owner by phone and email several times over the past two weeks to ask him to double check the billing cost (perhaps there was just an error when calculated).  I have not yet received a reply.

My husband and I are realistic to the cost of plumbing service, however, this experience seems extraordinarily high.  The service itself was satisfactory at the time.  If this company wasn't so expensive (and if they were responsive to my concern), we probably would have used them again.

They stopped on their way from another job to troubleshoot a leak. Their service was above and beyond what could reasonably be expected given the high volume of work they had that day. I would recommend them all day long.

This company is very expensive. Nearly $500 just to come look at and diagnose the problem. Found another company nearby. They were astonished at how much we'd been charged as were my relatives. Also, very sicky sweet customer service (How can we make you smile today?Give me a major break). I wish I'd called more companies first. PS - we were NEVER offered an estimate. Judging by the defensiveness of the owners' replies I believe they well know they are ripping people off and just don't care. Watch, they'll probably write a highly reactionary response, if they respond. Again, VERY EXPENSIVE!!!

During this winter weather crisis, our business tried to schedule service with San Marcos Plumbing. The first call I made, I was hung up on. I called back thinking it was a mistake. I quickly explained I'm trying to schedule service for broken pipes in San Marcos. The women said that maybe I need to use a different number and that they don't service us. Then hung up on me again.
We were trying to schedule service for broken pipes to people who have no water right now. I have no idea why someone would be so rude.

Our heater/AC was not performing well. We called Blanco AC on a Monday morning around 8:30am and they came out to our house around 12:30pm. They were done at 2:30pm and our unit was back to normal and running perfectly. Nice people, quick reply, good service.

Be aware you will be charged more then your quoted. Told a minimum of 1 hour = $129. Once here- told between 8-8:30am, arrived 8:35am, they started on 2 sink faucet replacements. I'm not sure why but there were 2 plumbers who came and then went in and out of the house several times. Finished at 8:45am- told the bill was $275. Shocked about the difference and was told they replaced the under the counter connection hoses, etc. I paid and was emailed the invoice.

They charged $180 for labor, $9.99 for shop towels, and the rest was the hoses, etc. Mind you- there were no leaking problems, this was to replace 2 faucets!! When I called to ask about the fees I was told the $180 included travel time to get to my house (which is in the same small down!).

Needless to say- you'd save money by calling a friend to do this type of work. You'd probably still have to clean up after them anyway- boot marks on the floor, rug and bath rug were wet and dirty- all had to be washed.

If I could give them a 0 I would have. Un professional business and bogus company.
After talking to Daniella who call her selfthe boss  explained all I needed is an electration to come by and show me where is the PGFI outlet due to no power in couple of my plugs. She said there will be no charge unless something needs to be done which before we do anything we give out an estimate. Literally it took less than couple minutes for the electrician to find the outlet then they wanted to charge me $135 when I called back with complain I spoke to Daniella again who called herself she is the boss of the company very rudely said that you have to pay and this is the charge and hang up the phone.

Was given this company's name in the welcome wagon basket.  I called and explained the issue , quoted $79 for service call and diagnostic.   They  charged us $650 for approx. 40 minutes of running a camera 6 ft from clean out, and stating we had a blockage.  No invoice was given for explanation of services until 2 days later it was emailed.  I called the office and spoke to owner.  He just defended his workers, was very unprofessional, even started raising his voice.  Just beware before you have them come out.  Call another plumber.

Waste of money for him to come see  how he could fix my plumbing and do nothing. Said he plugged a pipe but that was a lie.

Where to begin? Shoddy work? Lies? Blaming others? If you don't care to read full review, here's a brief synopsis. What should've been two days without hot water turned into five days due to lies and shoddy work.

My home warranty assigned Dos Amigos to me. My water heater went out on Tuesday and Dos Amigos called me on Wednesday and came out that day to inspect my existing heater. The co-owner, Ron, determined I needed a new water heater but also some code upgrades, which I was aware of. We made a plan for him to come out the next day, Thursday, to install the new water heater.

Thursday, he shows up on time, removes the old and installs the new. He has me test for hot water and I'm getting none. He claims to then check the wiring connections and when it still doesn't work, we check my breaker box. The water heater breaker is tripped and Ron says the problem is my breaker is a 30amp and the water heater requires a 50amp.

Why would he install a 50amp, I don't know. He says everything about my breaker box is out of code (I had it updated 6 months ago with city permits and everything) and he then calls warranty company saying I need an electrician and leaves, and I still do not have hot water at this point. Also during this first trip he's using profanity, lecturing me about global warming being a hoax and talking religion.

An electrician comes out Saturday and discovers the problem in less than 5 minutes. The issue is not the breaker box or that the water heater requires 50amps, it's the fact that one of the hot water power supply wires was cut (pic included). He also said the water heater runs on 30amps.

Electrician also said my breaker box was done well and totally up to code. Electrician said Ron had to have known he cut wire and was probably hoping electrician would splice and repair, which would not be up to code.

Another call to my warranty company and they approve sending Dos Amigos back out. I call the emergency line for Dos Amigos on Saturday morning but don't hear from them until Monday.

Ron comes back out Tuesday with a new water heater and agrees to install another heater but tries to say electrician is wrong and asks why he didn't just fix the wire. After some back and forth, Ron agrees to install new water heater.

The new water heater, same model as damaged, is hooked up and it works, even though Ron originally said it needed more amps. Ron quickly packs and up leaves but not before ridiculing a political yard sign stored in my garage.

In the end, what should've been two days without hot water turned in to five days due to his dishonesty and shoddy workmanship.

Due to his poor work, lies, and inability to keep political and religious thoughts to himself, I would not recommend them to anyone, nor will I use them again even if covered under warranty.

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