Best Plumbing Services in Texas

Great company to do business with.  Good customer service. Communicates well. Reasonably pricdd.

What a fantastic company.  Every single person I interacted with was very professional and courteous.  I had a toilet that needed to be reset with new wax ring.  Genzel was one of the only companies that didn't charge me a fee to come give me a quote.  It turns out their price was really fair too.  It was much lower than some others had given over the phone.  Brody Genzel (the owner's son) and a helper (forgot name) were very courteous, efficient, and professional.  They made quick work of the toilet repair, cleaned the area, and re-sealed around the toilet.  I was impressed.

Had some sewer line issues and the plumbers came out and fixed us up with a hyrdro jetting did some fast and amazing work.

So about a month ago, one afternoon I walked out into my garage and saw a rather sizable puddle of water in the middle of the floor.  Huh??  I looked around (why, I don't know).  Then I looked up.  Oh f@#k!  I ran upstairs and opened the door to the attic space where the water heaters and one of the hvac systems is located and there it was - water coming out of a small hole in a pipe by one of the water heaters.  Water was shooting out horizontally, hitting a wall, and running downward - through the ceiling of my garage.  I tried to turn off the water supply to the water heater, but nothing happened.  Panic!

Anyway, I didn't have a plumber that I liked (I deal with almost all the tradespeople who have to come to our house - poor things - and I decide who will come back).  I'd tried about three since we moved here, but none of them screamed 'I want to be your regular plumber'.  So I called my regular HVAC company and asked them to recommend someone and they gave me the number for Arty's Plumbing.  I called Arty's and explained my problem to the person who answered and guess what?  He actually sounded concerned about my emergency and said someone would be there within an hour.  In less than an hour, Frank arrived, assessed the problem, turned off the water to the water heaters and to the house and proceeded to repair the leak.  From the time I found the puddle in the garage to the time the problem was fixed was less than three hours, and that included Frank having to make a trip for a piece of hardware.

AND, the cost was very reasonable (I thought).  When he handed me the bill, I couldn't believe it was so low.  And Frank was very nice.  He also either didn't make a mess or he cleaned up after he was done.  Either way, there was no mess for me to deal with.

AND after all this, the worst thing we have is a water stain on the garage ceiling.  My car (that was just washed that morning for the first time in a couple months) didn't even get dripped on.  Now how lucky is that?!

Anyway, they don't know it yet, but Arty's Plumbing is now my regular plumber.  I sure hope they don't scare easily...

The company provided excellent service they were very responsive and helpful I believe they been in business for over 50 years and there's a good reason for that

We had a great experience with Tioga. They came to give a quote on replacing some light fixtures and fans and performed the work the same day. The price was very reasonable and the installers, Michael and Seth were very careful, efficient and professional.

We will use them again for our next round of upgrades!

Fair to good work, super high priced.  
Going forward I'll just use one of the guys on TV.  
I feel like I got ripped off.  1600.00 and I have to finish the repair.  

Na.

I hired Sunshine Plumbing to replace two existing 50 gal water heaters with a single tankless hot water heater. This is a big job and I did my homework choosing a reputable company. I received their information as a referral from one of the owners of my trusted HVAC company in Dallas who used Mark to install a tankless in his home as well.

Mark is honest, fair, down to earth, and a true professional in every sense of the word. He is also incredibly respectful with a great attitude... can you believe he asked me with a smile (!) how I wanted my floor mopped after him and his crew worked a long 10 hour day with almost no breaks. He stayed late just to make sure we didn't lose hot water overnight, and my wife and I both were very grateful for that.

If you've been down the home improvement path, you know there can be some surprises, and this job was no exception. Mark was incredibly patient and even had to reschedule some of his other jobs (and make return trips here), and he refused to take a *dime* from me until every last detail on the job was complete. WOW.

True craftsmen are hard to find, and Mark is one of them. I'm truly impressed with Sunshine Plumbing and will be using them for all future plumbing needs. (And, yes, tankless technology is absolutely incredible).

i would never use this company. Donnie Martin, the owner of CTX sent my wife and I a threatening letter. they will rip you off as they did to me after I had to pay a $2k plumbing bill when the guy already knew where the leak was. I would find someone else. being a business owner myself, this is unacceptable behavior

What a genuine, kind person.  Bob has returned my calls on weekends and nights, given me excellent advice and encouraged me to the point that I could fix my problem myself.  I know that I can count on them for the big things that exceed my capabilities.  This company is clearly a Rockwall, Neighborhood Gem.  No need to rely on big companies who throw a lot of advertising dollars at us...Master's Touch is clearly a first-class plumbing company who can solve most problems...and quickly.

I could not have asked for a better experience. Nathaniel is an extremely knowledgeable craftsman, he's transparent, has great communication, and is just an overall friendly person. He was upfront about costs and kept me updated as to what he was finding (I had a leak in my plumbing and unfortunately we had to take a larger chunk of drywall out than initially intended, but he told me ahead of time that might be a possibility and then when that was our last ditch effort to find the leak, he asked if that was how I wanted to proceed. And of course he did end up finding it and fixed it!)

Replaced a couple of water heaters on second floor and took great care to get the old ones out, the new ones in and installed without issues.

Elsewhere (not on Yelp) I saw a few favorable reviews for Benton Plumbing of Benbrook, so I took a chance and called them about a leaky faucet (not an emergency).

The receptionist told me that they had an opening for the next Tuesday (I had requested a Monday or Tuesday appointment). She said the plumber would arrive between 11 and noon.

Tuesday, 10:45 a.m., Benton's called, saying the plumber was on his way. He (Paul) arrived at 11 sharp. He fixed my two bad faucets quickly (he did have to go to a nearby hardware store to get the proper fittings for my particular faucets).

Very reasonable charge ($85 per hour, plus parts).

I was very pleased! I asked for extra cards so I could spread them around the house (I tend to lose such cards).

Highly recommended!

Updated May 15, 2014: I have had occasion to use Benton's two more times since my original review. The review stands. Excellent service indeed!

I have been a customer for 17 years. I've used them for repairs, remodels and replacing hot water heaters. They have really gone down hill. Customer service is non existent. Michael who is charge of service should not be allowed to deal with customers as he hung up on me when I complained about the lack of communication when parts are going to be late or his men were not going to make their appointments. I called about a leaking tub faucet over a month ago. Sean couldn't even figure out how to get cartridge out to replace it. That cost me $75. I got a new faucet and Javier spent a few hours here and two trips to Home Depot. He got the old cartridge out but needed to order supply line connections for the new faucet. Maybe I could have saved on the new faucet if he came out first. It took over a week for the parts and another week for the appointment to replace it. When Javier didn't show up for appt time I called and they said he was running four hours behind. I would have called another company but they had the parts to my new faucet. He came the next day 30 minutes late. I hope my new faucet gets replaced. I will update this review and let you know. They have been working for almost an hour but the second plumber has spent most of that time in the truck looking for tools. Seems like Riddell is losing their touch. Time to find a new plumber.

They sent a guy out told me I had no clean outs, charged me more to get on my roof and run a camera telling me my pipes had roots in them. Second opinion pointed out my clean outs and identified the issue.  Two stars because the plumbers who came out were nice.  Otherwise would have been 1 because they tried to sell me on a service that would have cost me $5000+ when it was not necessary and because they charged me more for quote when they did not need to get on my roof.

The short version...hire this company now for any plumbing issue that you are having. Also, refer them to anyone else who is having a plumbing issue.

Longer version...most people who found a magic lamp with a genie that would grant three wishes (and no wishing for more wishes) would probably wish to have one of their relatives be a super competent, honest, and reasonable plumber in the family. Scott is that plumber.

Ladies and gentlemen...my 15 year old tankless hot water heater finally died. I didn't even notice when it did...for years we'd had to hit the reset button 1-2 times per week to restart the hot water. This past Saturday, we hit the reset button and nothing happened. Looked at the unit and saw a little bit of water dripping from the corner of the enclosure. I remember thinking, That can't be good.

Fearing the worst, I Googled a few natural gas tankless options (Rheem, Rinnai, Navien) and articles about expected costs. I found a local plumbing service who came out, didn't inspect or try to turn on the unit, and said it was bad and needed to be replaced. It'd be about $5,000 for a new Navien unit (maybe more) which is all they install. It took them 20 minutes to tell me that and charge me $140 for the trip. They promised to have a firm quote to me the next morning.

Not feeling like this was going to be a company that I'd enjoy working with, I began searching again.  Went to Yelp, sorted by average customer review, and up popped NTX Plumbing (also a Navien specialist).  5 stars and 24 reviews...and the reviews were very flattering and positive. Almost too good to be true. As it was past business hours, I had to wait until 8:30 the next morning to call. With any luck, I could get someone to come out and give me a comparison quote. With tremendous luck, maybe someone who'd actually take the cover off the existing tankless water heater and see if they could find the problem.

At first I was nervous...I'd read the Yelp and Google reviews on NTX Plumbing (and Scott) and didn't think it was possible for Scott to live up to expectations. I called at 8:35, and Jennifer pleasantly answered the phone. She was friendly, courteous, understanding, and professional...if I needed someone to answer the phone and be the face of my business, I'm pretty sure she'd be the one. She could have Scott (the owner) out between 11:00 and 1:00. Perfect...we booked it, and I was just hoping he'd be there by 1:00 so that by 2 I could have a comparison quote (for the one I was expecting that morning) for a new install.

11:00 on the dot, Scott arrives. My wife lets him in, and he gets to work checking out the current unit. He reads the diagnostic codes and is quickly on the phone with Bosch. After about an hour and 45 minutes, they think they have the issue diagnosed. The unit likely needs a new heat exchanger. We chat on the phone and he lays out our options. The cheap way to go is to change the heat exchanger...the other route would be to replace the old unit with a new one. He spent about 15 minutes talking through the various models and options...not trying to sell me on any one model in particular, but just asking good questions to help inform my decision. In the end, he recommended a Navien unit in the Standard product line...I opted to go for the Advanced unit. (Essentially, the best residential unit they had.) All in price was in line with what I was expecting and significantly cheaper than the $5,000 ballpark I was given the night before. If I wanted to go with the new unit, he could install it same day. Sign me up.

I think the install was pretty simple...I had all the gas lines and venting needed already. He was able to finish pretty quickly. I was expecting the final invoice to include a charge for the time spent diagnosing the existing tankless (about 2 hours), but (the Legendary) Scott was having none of that. I got home at 5:30 to glorious hot water. There was much rejoicing. My wife at being able to take a hot shower at home again. Me at knowing that I have a new plumber in my family. Do yourself a favor...call them.

Great guy, great job and a great price. Doesn't get any better than that.
Will call again if I need a great plumber.

These guys would have been great except they are absolutely unwilling to help after the work has been done.  I specifically asked them before and then again after the work was complete to break out labor from parts.  They are unwilling or just too lazy to do so.  The owner will not return any of my calls and keeps having his secretary handle his difficult customer(s).

After the drought of 2008, my foundation cracked, and a crack opened up in my living room wall and ceiling. An Olshan rep came out and used a gadget that checks the level throughout the house. He said that an engineer would look at the results and another rep  would come back out to discuss what was needed, but that he could tell me right off that I would need pilings around the entire parameter of my house AND pilings under the house across the middle. To do the latter part of the job, they would have to drill holes through my hardwood floors AND the tiles that I had just installed in my kitchen. Another option would be to tunnel underneath the house, which would cost hundreds more per piling.

Another foundation company told me I would need pilings around the parameter of my house but not under the center of my house. Cost would be $12,000.

Well guess what? A third foundation specialist came out and said I didn't need to have ANY work done what-so-ever. The cracks in my living room wall were very minor. He checked all the doors to see how they were closing. He told me that he had just come from a house in Memorial where the homeowner was told by another company that she needed $30,000 worth of work. She didn't need ANY work done.

I cancelled my appointment with Olshan for the follow-up quote. I can only imagine the grand total of all that work. My guess would be $30,00 based on some of the numbers the rep threw around.

Stay away from these crooks. It makes me sick every time I see Nolan Ryan in their commercials. I will never buy anything that has his name on it_like his organic beef.

Get a copy of Best Pick Reports or go to BestPickReports.com. Look for a company that has been included 6 or 7 years. Companies have to turn over their client lists which are polled for satisfaction before they can get onto the Best Pick Report.

I quit A1 air due to being way overcharged on a invoice where a
technician talked me into getting some things done.  It cost me 2,000
that I am paying out now through Green Sky.  These technicians are commissioned based and will try and tell you that you need things done and when I finally got my invoice that I had to request twice, and showed it to two other air conditioner companies, they told me I was way overcharged.  The only good part is that this company will come to take care of you at any time of night, but the bad part is they will charge you a lot even if you have their maintenance agreement which I did.   I could tell that they do not care if you leave them and the woman only wanted to know what two companies said they overcharged.  I would never give them this information.  I even purchased an extra
1000.00 worth of warranty that is worth nothing.  It is supposed to pay for the materials but the funny thing is I never get anything that shows what the material would have cost and just an invoice showing what I owe.