Best Plumbing Services in Texas

Requested a quote for a job at my farm on 6/13.  Today is 6/27/22 and have still not heard back.  If you don't want the job you should call and let the potential client know rather than ignoring them.

We had a leaky hose bib that slowly got worse since the deep freeze we had last year. Brandon from Genzel was able to come out and fix the issue quickly. They were very transparent on the pricing and have a heads up about the variance depending on the severity of the problem. Luckily ours was a simple fix, but we will definitely keep them in mind for future plumbing work.

Very honest and helpful. They don't charge to come out and give a quote like some companies and they went above and beyond checking all possible issues for me.  They even checked my water pressure. They explained things in a way I could understand and gave me options for a temporary 1-2 year fix and long term fixes. Best part is no quote on the spot, JR and team went back to the office looked up part costs, calculated labor time, multiplied that by best case scenario and worst case. This gave me an accurate, fair, and conscience quote.  Unlike some companies who throw out a dollar number and then you end up with double because of XY&Z and you've already started the work so there's no going back.......This won't happen with these guys.

So about a month ago, one afternoon I walked out into my garage and saw a rather sizable puddle of water in the middle of the floor.  Huh??  I looked around (why, I don't know).  Then I looked up.  Oh f@#k!  I ran upstairs and opened the door to the attic space where the water heaters and one of the hvac systems is located and there it was - water coming out of a small hole in a pipe by one of the water heaters.  Water was shooting out horizontally, hitting a wall, and running downward - through the ceiling of my garage.  I tried to turn off the water supply to the water heater, but nothing happened.  Panic!

Anyway, I didn't have a plumber that I liked (I deal with almost all the tradespeople who have to come to our house - poor things - and I decide who will come back).  I'd tried about three since we moved here, but none of them screamed 'I want to be your regular plumber'.  So I called my regular HVAC company and asked them to recommend someone and they gave me the number for Arty's Plumbing.  I called Arty's and explained my problem to the person who answered and guess what?  He actually sounded concerned about my emergency and said someone would be there within an hour.  In less than an hour, Frank arrived, assessed the problem, turned off the water to the water heaters and to the house and proceeded to repair the leak.  From the time I found the puddle in the garage to the time the problem was fixed was less than three hours, and that included Frank having to make a trip for a piece of hardware.

AND, the cost was very reasonable (I thought).  When he handed me the bill, I couldn't believe it was so low.  And Frank was very nice.  He also either didn't make a mess or he cleaned up after he was done.  Either way, there was no mess for me to deal with.

AND after all this, the worst thing we have is a water stain on the garage ceiling.  My car (that was just washed that morning for the first time in a couple months) didn't even get dripped on.  Now how lucky is that?!

Anyway, they don't know it yet, but Arty's Plumbing is now my regular plumber.  I sure hope they don't scare easily...

I got great service from Hoover, especially from Mike there. I had a buried commode waste line under our house (crawl space access) that has been a problem for years stopping up. One plunger wanted $5000 to fix it a couple of years ago. Mike crawled under the house to inspect the configuration, brought in an expert camera sub to view the line interior, then came back in a couple of days and dug out the old bad 8' section and replaced it, all for a fraction of my old quote. He was very professional, timely, and effective. Great work! Potty works now like new.

Called these guys to connect a gas dryer and, possibly, recess the gas valve. What I got was an explanation of how complicated it would be, reasons why they couldn't do certain things, etc and a $650 quote. Just to connect it and not modify it would be $300 or more.
A local plumber just left and did everything I asked for $125 in 45 minutes. I was so happy I tipped $25 more. Tioga is clearly out to stick it to their customers with outrageous prices.

Had them out to replace a water heater in Plano, probably 15 years ago.  Whole house water filtration when we moved to McKinney.  Let them know what you need and get out of the way.  Very professional and efficient!!

Great service. Honest and very dependable. Would definitely use again and I highly recommend. Mark was honest about what needed to be done and I value that very much. Thank you

These guys showed up prompt and on time. They were friendly and quoted me on a job. They were the highest price by 40% so I went with someone else but if work reflects promptness they appear very good.  And will reach out for plumbing in future just not electrical.

Have used Bob for several problems, always very happy. Very professional, knowledgeable and efficient.  Only plumber I trust anymore, would never consider anyone else, so he better not retire anytime soon.

This company is 5 star! They are professional,  and willing to go above and beyond. We called them out  about our hot water not turning off in the spare bathroom shower. After he took it apart he was able to clean out the calcium buildup  and saved us a TON of money! We will be a lifetime customer!

Fast on the response!  Their plumbing team is friendly and up front with you.  Overall, a great experience!

Wow courteous, friendly, knowledgeable, and professional. Quality work and fair price!

I have been a customer for 17 years. I've used them for repairs, remodels and replacing hot water heaters. They have really gone down hill. Customer service is non existent. Michael who is charge of service should not be allowed to deal with customers as he hung up on me when I complained about the lack of communication when parts are going to be late or his men were not going to make their appointments. I called about a leaking tub faucet over a month ago. Sean couldn't even figure out how to get cartridge out to replace it. That cost me $75. I got a new faucet and Javier spent a few hours here and two trips to Home Depot. He got the old cartridge out but needed to order supply line connections for the new faucet. Maybe I could have saved on the new faucet if he came out first. It took over a week for the parts and another week for the appointment to replace it. When Javier didn't show up for appt time I called and they said he was running four hours behind. I would have called another company but they had the parts to my new faucet. He came the next day 30 minutes late. I hope my new faucet gets replaced. I will update this review and let you know. They have been working for almost an hour but the second plumber has spent most of that time in the truck looking for tools. Seems like Riddell is losing their touch. Time to find a new plumber.

Texas Green will always be my go-to plumbing company. These guys are good at what they do and they don't cut any corners. I know I can trust them to get it right the FIRST time. I've seen Roger (owner) make miracles happen with seemingly impossible deadlines. Coming from a Realtor, this is HUGE. Amazing customer service!

NTX plumbing is our to go plumber! We had a leak in our master bath and in my daughters closet. I called them and they were to get someone out asap! Great customer service, punctual, and was able to fix the problem! Thanks for your service!

Very impressed with this company. They came out quickly and on time to replace a leaking outside faucet. The fee was extremely reasonable and quality of work was excellent. I will definitely use them for any future plumbing needs.

Great job on a Sunday evening by Oscar!  I appreciate their willingness to help me out in an emergency.  A second guy even stopped by with extra parts.

My rep Sam Thompson was very professional and knowledgable. Sam made it easier to understand about foundation repair process. I will recommend to family and friends.

I will never do business with this company again and would strongly suggest you all don't either.
My saga began last December when I called A#1 Air to set up my winter service appointment, which is included with the service agreement I had with them for the last 2+ years. I spoke with someone on that day (I can't remember their name) who seemed very nice and scheduled me for the 2pm - 6pm afternoon slot on January 6th.
On the morning of January 6th, someone from their dispatch unit called and informed me that a technician had just become available and asked if they could come early. I explained to the dispatcher that I had business meetings to attend that morning and no one was home so I couldn't accommodate the change. Shortly after this call I receive an email from A#1 Air that informed me my technician, Brandon, was on his way...oh, and he's going to my previous home in Saginaw, not my current home in Keller?? (I moved almost 2 years earlier and they've been to my home in Keller) I tried for 15-30 minutes to get in contact with someone to clear up the confusion, but was never able to get through to anyone.
I chalked this up to a system error and assumed someone would surely still be coming by MY home at the scheduled time so I went ahead and left my office in Downtown Fort Worth early so I could be home when they got there. 6pm came and went and I never saw or heard from anyone. Needless to say, I was pretty angry, but imagine my anger when I check my email and find another email from A#1 Air asking me to rate my service technician. What? How can I rate someone who never showed up to MY home? Surely he didn't service the system at my old house, did he?
I'm a pretty busy guy so I didn't get the time to call and discuss this with anyone. That is until Misty left a message for me in February asking me to call her and schedule our Spring appointment. I hesitantly called her back and set up the appointment for February 24th from 8am to 11am. I explained the previous situation to Misty who literally laughed it off and told me this wouldn't happen again. She obviously didn't understand how frustrating this all was so I eventually disconnected the call. Be assured, I handled the call professionally and disconnected the call long after the appointment was scheduled.
On the day of the appointment I stayed home from work so I could again be there when the technician showed up. And again 11am comes and goes and I never see or hear from anyone from A#1 Air. At least this time I didn't get irrelevant emails about a service technician who didn't show. When I get back to work I call and speak with someone at A#1 Air who claims Misty had accidentally scheduled it for March 24th, although her notes clearly say February 24th. Again, I explained the previous situation to this person who blamed the matter on a new computer system and offered no real resolution or empathy so I disconnected the call.
A few minutes later I receive a phone call from Tyler, who is supposedly a member of management at A#1 Air. He admitted to and took responsibility for the mistakes and lack of empathy shown by his employees. I told him, although I appreciated his call, I was in no mood to talk at the moment and I again disconnected that call.
I then wrote a letter to James and Sherry Green, Owners of A#1 Air, and emailed a copy to [email protected] and Tyler with specific instructions to see to it that my letter gets in James and/or Sherry Green's hands. In typical A#1 Air fashion, I never heard from anyone. That is, not until after I followed up via email 6 weeks later on April 4th. Mr. Nelson replied apologizing for the lack of response and explained my email was passed on to a manager (Mr. Nelson claimed he was a manager) who had since left the company so the ball was dropped again. He assured me he would get with another manager the next day and get back to me.
Yet again, in typical A#1 Air fashion, I never heard from anyone. That is, not until after I followed up via email 4 weeks later on May 1st. Mr. Nelson again apologized and said that he had discussed my situation with his General Manager and they could offer me $100 in American Express gift cards, which I emphatically declined since this really seemed inconsequential to them and was only a means to try to get rid of me and sweep this whole matter under the rug. I suggested instead that the offer be more along the lines of a new tankless water heater and/or an outstanding deal on a new HVAC unit.
My suggested offer was denied and Mr. Nelson explained the $100 gift card was the best they would do. I asked Mr. Nelson to terminate my service agreement immediately and to refund any money they had collected since the last time a service technician visited my home in Keller. Yet again, in typical A#1 Air fashion, I never heard from anyone. Although it does seem as though he did terminate my service agreement as I'd req...