Michael M.

1/20/2023

Always a good experience dealing with the professional and friendly folks at A#1 Air.
We have a yearly membership with them and they are great at keeping up with their upcoming appointments, checkups or rescheduling when needed.
For your AC/ electrical and plumbing services for your home I highly recommend A#1 Air.

JT B.

05/09/2023 12:00:00 SA

Do not use this company. Our upstairs unit stopped cooling. We had a guy come out and he didn't have the right tool for our valve caps to check Freon and after sending a picture to several other companies who also didn't have the tool, I was recommended to call this company because they are a big outfit and we're likely to have the tool.

Sam and I believe Michael came to my home and also didn't have the tool. They said they could change the fittings to something more universal which was great. They then came into my home and Michael walked right into my laundry room and did not leave after I asked him to get out and use a different sink because I didn't know what my wife had laying around drying in there.

Sam went up and looked at our units and basically told us everything was wrong and immediately started talking about a replacement unit. We had to press to get a repair option and he gave us a total of 10k to repair without any explanation of parts or a breakdown of costs all while saying replacement is the better option and kept saying our units are builders grade so they are basically garbage. Basically everything was wrong. I'm okay with an option to replace since the units are 9 years old,but they worked great until a couple days ago, but we all know the type of person that's trying to sell you rather than take care of you and that was Sam's approach.

At the end of the interaction I asked him to put it all back how it was and he was reluctant to power the unit outside but kept changing his story as to why. We put 2 lbs of refrigerant in there's no refrigerant in the unit well it will be gone within a couple hours. I just wanted it how it was before. Maybe a leak in the coil but it was blowing coolish air even if the temp wasn't dropping. Also while a replacement unit could be installed the next day, they would wait a week after getting parts to repair. So transparent.

Outside of the sleazy sales process to the service call, there were several aspects that made me uncomfortable to include bringing up the recent shooting as a form of small talk which was poor tact. What if I had known someone that was hurt? Either way, that's not a topic I want to discuss with a stranger. I mentioned getting a second opinion and while he was like oh yeah, that's definitely smart. He was visibly uncomfortable, and I learned why the next day. I declined getting a replacement quote because I was not comfortable with their team.

I called another company the next day that had come out before and didn't have the right tool and he came out to look. We walked up to the unit and discovered a#1 had broken off the service port from the king valve! This wasn't disclosed to me after they had been out and no other person had touched the unit in between. After calling to talk to the service manager, I was argued with, dismissed, and they refused to accept responsibility regardless of my photos because they had on the paperwork that sam filled out that there was a leak outside. Sam did not fill out paperwork of findings until after he would have broken the valve so it's now obvious to me why he pushed so hard to replace the unit. He at no point showed me anything with the units or outside to see for myself and tried to take advantage me and my family. Sometimes people make mistakes, but you have to do the right thing.

Take your business elsewhere. This company is not trustworthy.

Kita H.

5/17/2023

Absolutely horrendous A/C provider in DFW; please look elsewhere and run far, far from them. We were coerced into buying an entire new unit from them for $10,000 only for it to break down AGAIN in only 5 years. Makes no sense outside of them seeking financial profit off the pain and suffering of small families. Now they are demanding $4,500 in repairs on a new unit. Insanity. They don't answer the phone when we call as they know they're in the wrong and try to run like cowards. Please heed the warnings of people in these reviews; they're the majority, not the minority.

Daniel L.

5/19/2023

I used this company because they had a $39 special (used to reel you in). They came the following day and specifically told the guy that i want to get the 2 ac units tuned up and drain line cleaned and he said it would be 120 plus 39 ea unit. I said fine and i went to run errands. I get back for him to talk to me what he found and what he did and listed was 2 tune ups, refrigerant, drain line cleaner and drain line flush equaling 405. I did not give any consent on the refrigerant or me wanting a whole bottle of cleaner that i do not know what to even do with. His recommendation was obviously pretty much a whole new unit so another guy came (sales) and begin to tell me how much and i told him of the charges already charged to me and he said he would do this for me. we can take the 200 off the 9000k that will cost for the new unit Thanks? I told them ill talk to my wife. Next day he texts me and i told him again about the hidden charges and he said he would customer relations call me. Roxie called and read what was going on and then explained to me work was completed along with the ole sir let me finish you signed and she also said that their guys always tell the customeAlr the work they are going to do before they do it. I said how is that possible when i was out running errands...she then said oh well your wife was home. My wife was taking care of 3 children under 3 so was busy and she had no idea what i was talking about only said that he introduced himself. Also he said there was a leak, i'm no expert but you do not add more refridgerant when there is a leak and your recommendation is to replace the whole thing since it will need to add refridgerant to the new unit ( just another hidden charge)..call ended with Roxie repeating we will not be giving you anything back

Beware

Dan B.

4/19/2023

I rated this company with only two stars because of he surprise labor fee. Here's the story.

On 4/19/2023, two A1 Air technicians conducted an inspection and tune up for my condo AC system. $59 was the advertised price. During the inspection, the lead technician discovered a weak capacitor that tested 33 out of 40. The assistant warned that it could fail and result in another service fee. He stated the capacitor, which retails for about $25 (Amazon pricing), was still under warranty, and that the replacement part was free to me. However, A
#1 Air would charge a $175 labor fee to install the new capacitor. To be fair, he did agree to waive the $75 ladder fee for an extra-long ladder which he did not bring. Bottom line, I ended up paying $250 for the inspection, tune up, and replacement.

In conclusion, I would like to know if this is a common practice for A#1 Air -- and if it is standard operating procedure for the industry -- to charge a $175 labor fee to replace a free capacitor. Have other customers experienced the same issue? It is my hope that A1 Air will address this concern, and that their business practices will reflect the values of transparency, honesty, and fairness.

Nancy D.

4/13/2023

Very Expensive! They service our AC though a maintenance contract which we will not be extending now. Here is why... they are so over priced! My husband gave our friends their name when they needed a new water heater. They were charged $2,711 to replace a hot water heater that is slightly over $700 at the local store. It has a 10 year manufacturer warranty, not a 12 year at that price. Our friends told us they are positive that they were ripped off.

So that's just under $2,000 labor to swap out a hot water heater! I feel horrible that we gave our friends A#1's name.

Knowing this we will NEVER get an AC or Water Heater replaced through them or anything else!

My friends called and spoke with you Roxie and you didn't budge on refunding any of the nearly $2,000 labor charge for replacing a Hot Water Heater. You give the impression that just call and we'll help.... No you don't you just want everyone on here to think you will help. It's outrageous what you charged our dear friends and I'm ashamed that I gave them your company name!

Fran Z.

4/27/2023

A#1Air has always been the
Best Air Condition company I ever dealt with. They installed my Air Conditioner about 9 years ago and I have their service twice a year for a checkup. Today was an exceptional day as the technician Jamal McDuffie came to my house right on time. He was very professional and greeted me with respect. He made suggestion about changing the bulb to my Green Air system and after consideration divided to do it. He showed me the old bulb as proof when compared to the new bulb. He proceeded to go outside to my air conditioner and spent time cleaning out the system with a hose and making adjustments that were needed.
He was so kind and knowledgeable.
I will definitely ask for him again.
I don't know how to use google but I hope this review will be enough to give him a reward he definitely deserves.
Thank you,
F.Z

Cynthia A.

04/06/2023 12:00:00 SA

Salesman came out promptly but their prices were 8k over what we got from a local Weatherford company.

Grady R.

04/06/2023 12:00:00 SA

They didn't bother showing up and they didn't bother texting me like I asked them to.
I had to tell them no 5 times to some add on service I didn't want. The sales guy even said you sound like you're on the fence with this, seriously? I said no like 5 times. Then they called and asked again anyway.
I will not be using them again and I will tell my friends and neighbors why.

K K.

3/23/2023

I'm not happy with their service plan. Each technician proposed different things each time they came out and it was expensive and some things seemed questionable. They sold me an expensive drain flush which I was told later by a person with experience that all I needed was vinegar and water mix (very cheap). I do know some of the things they proposed were very pricey and I could do myself easily for next to nothing. When I first signed up, they were good about scheduling my next appointment. Then it dropped off. I paid a lot at the end that was a waste. I canceled after I realized if I needed real work done... I would certainly bid it out to multiple companies and I didn't feel they'd be in the running even after their service plan discount. But who knows, but I'm obviously not satisfied with the service plan regardless. $24 a month isn't cheap, so I expected more.

Their technicians were very polite and friendly.

Update: Changed from two stars to one star. Four years after my complaint and their expressed desire to make these issues right, the similar complaint is still made by others here in 2023.

J B.

05/07/2023 12:00:00 SA

Called for emergency service. While their website and ad says same day. It is not true. Called Sunday and the soonest they could come is Tuesday. Very disappointed. Will be calling someone else.

Honorine B.

3/28/2023

A couple of months ago, I called this company to service our tankless water heater. The first plumber (can't remember his name) came and did the work. After he left, I noticed that our hot water was taking too long to come on (sometimes up to 10mins, yes I timed it). Also, while taking a shower, I noticed the water switching from hot to cold during the process (very annoying). I called the plumber and the company to have him come back and check if something was wrong. He was actually very defensive when I spoke with on the phone. All I wanted was for him to come back and check the work as we have never had this problem before. Our house was built in 2017 and we have been living in this house with no hot water issues until that day.

When he showed up to have it checked, he seemed to be in such a hurry and wouldn't even listen to whatever I was trying to explain to him. I turned on the faucet and showed him how long it was taking for the hot water to come on but he just continued brushing me off. Now he wanted to blame it on our shower knob, like seriously. It wasn't the shower knob because all the faucets in the house were taking too long for the hot water to come on especially the ones upstairs. So, he opened up the faucet, checked and nothing was wrong. He never bothered to fix anything and was just argumentative. Oh, and this man had the audacity to walk into my house with no shoe covers and left a mess everywhere.

I called the company again and requested for a different plumber to come out. This time it was plumber Clint R. who came. I walked him through, turned on the water and showed him how long it was taking to get hot water. He acknowledged that it was taking too long. He checked the faucet valves and everything was fine. He then came up with ridiculous explanation how we needed to install a recirculating pump to help reduce the time that it was taking to get hot water.
What ridiculousness; we just spent $400 to have this heater serviced which your company screwed up and now we have to pay almost $1300 to install some system to get hot water? Like I kept telling them, WE HAVE LIVED IN THIS HOUSE FOR 5 YEARS WITH NO ISSUES WHATSOEVER WITH OUT WATER HEATER. Few days go by and I noticed that the shower knob that Mr. first plumber had worked on wasn't turning all the way to the hot side.

Again, I called the company and this time around, they sent Riley and his apprentice. They were very sweet, polite and provided detailed explanations. We noticed that Mr. first plumber had left out one of the pieces that goes inside the shower knob which is why it wasn't turning all the way! So, am I crazy to say that Mr. first plumber screwed us twice? By the way, Riley and his apprentice showed respect for our property (they wore shoe covers and cleaned up after themselves).

I am not a plumber and I do not how to service a tankless water heater nor anything concerning hot or cold water system. What I do know is that, the first plumber did something to our system because this is unusual. Everyday since that incident, we have been hoping that one day things will get back to normal but it just seems to be getting worse especially in these cold temperatures.
I have been holding off on writing this review but I just had to do it today; I went upstairs this morning to get my kids ready, turned on the hot water and waited almost 20 minutes and no hot water! This company needs to do better for their customers. Hire people with good work ethics.

Fred L.

05/04/2023 12:00:00 SA

I requested a quotation on a plumbing project. The quotation was unbelievably high. In any case, I called and questioned the quote. They had the Technician call me back to explain. We lost connection during the call. He then texted me that the company would match competitor pricing and even provided the names of a few of the competitors they would match. With that I was contacted by someone from customer service. I explained the same issue, and she stated she would review the quote with management. She then responded that the plumbing manager had reviewed and the pricing stood. I responded and reminded her that hey had offered to price match. She replied that they do not price match. I sent her a screen shot of the text from the Technician stating that they would. She e-mailed a reply that she would get this to management. The next morning, I received a call from the plumbing manager, stating that he was calling because he received a note that I had a question on the quote.

Unbelievable customer service. One employee states we do not price match. One employee texts that they will price match, I have e-mail and text documentation of both, and no-one chooses to address. If this is customer service, I'll take my business elsewhere.

Nancy A.

11/23/2022

My experience from the first phone call where I had a million questions to the end of a very long day of electric upgrades was absolutely top notch. Brandon was incredible, answered every question without making me feel like a burden, explained the whole job and was the consummate professional from the first visit to the moment the final label was placed in my new panel. He and his crew were professional, took good care of my home, provided exceptional communication, reduced my stress and got the whole job done right the first time. Thank you so much. It was a big stressful
job and I'd have Brandon and A#1 back in a second. He gets my full endorsement with no reservations!

Curt L.

10/30/2022

Ten years ago, our AC unit was down. We called A1 because of their ads and the fact that we could get no one else to come out at that hour and day of the week. They basically gave us an estimate that they knew we could not afford. They tried the upsell to a whole system. I could have bought a nice new car for the same price. They had us in a bind and knew it. They offered financing (through Wells Fargo) with minutes for approval. Had no choice and had to do it.

The new system was great. We just had to buckle down and pay the devil his dues. We also had them service it twice each year (they said we HAD to for the warranty to be maintained). With the way they redesigned my AC drain system, every 3 or three months we have to call them out to clean the lines and that costs us between $300 and $400 each time. When questioned about it, they wanted to charge us over $4,000.00 to clean the duct work, remove the fan and clean it.

The constant up-selling at exorbitant fees was costing enough to buy a new system. I have to admit, they have their technical excuses down pat. They all repeat them exactly like their handbook is written.

Most of their technicians are just great people trying to work and make a living for their families. I have been a tech before, so I sympathize with them.

However, now that our warranty is up, I have decided to locate a new HVAC repair service that is honest, reliable and AFFORDABLE.

Any of you Ex-A1Air customers like to give me some phone numbers and names?

Thanks so much!

Sidney H.

03/10/2023 12:00:00 SA

20 minutes $271.00.
$59.99 to show up and tell you about their service. Tier one service if its easy and I can fix without to much trouble its $271.00 dollar charge.
If he has to go up in the attic then it is now Tier Two service which is $493.00. I told tech i was pretty sure it was neutral wire. He opened outlet and wiggled wire and problem solved. Now here is the catch a master electrician in Tool Texas 78 miles away gets $135.00 an bour flat rate no service charge no extra for it being hard.
These large companies dont have master electricians coming to your house they are certified or journymen working under a master liscence. So you choose tier one or loose your service call fee which i did.
On their 100 percent satisfaction READ FINE PRINT. I WOULD NOT HIRE THIS COMANY OR ANY COMPANY THAT CANT CHARGE BY THE HOUR. ITS JUST THEIR WAY OF GETTING IN YOUR POCKET AND FEEL NO REMORSE FOR THEIR ACTIONS.

HECK I DONT THING THE PRESIDENT GETS $271.00 DOLLARS FOR TEENTY MINUTES OF TIGHTENG A SCREW.

JUST A SENIOR WITH MORAL VALUES.
DONT MIND PAYING FOR A JOB AT FAIR PRICING YOU JUST WONT GET IT FROM THIS COMPANY.

Lisa S.

4/17/2023

We got a replacement on our HVAC system. The techs to finish fast decided it would be smart to throw all debris out of the attic. Directly under my baby and I. As seen on our video our baby got hit in the face. Which later followed these people making countless excuses/ lies about the whole incident which the cameras never once lied.

David N.

09/12/2022 12:00:00 SA

First time I used them after I saw one of their truck in the neighborhood.
A1 is by far some of the best customer service I've experienced- ever.
I have to specifically call out the tech who serviced my two AC units - polite, knowledgeable, effective and thorough. I would recommend this company to anyone based on my recent experience.

David R.

3/25/2023

Terrible customer service, they will give false promises and lie to get you to sign a contract (offered 2 years interest free, but after install said it was only 18 months even though I had it in writing, they didn't do 24 months interest free.)
New first day install tech fell through my ceiling. Lead installer at first lied claiming they were installing the new return there (against the wall), but I called BS as I heard him fall through and saw his legs sticking through while the lead tech was obviously very upset with the installer.
Lead installer became vindictive after I called BS and proceeded to install the wiring as well as the new return duct work in a manner that blocked access to the attic as much as possible (rather than route the wires along beams, they cut the wires shorter and ran them directly across blocking access). Even though other HVAC companies advised the install was unprofessional, A#1 advised this is how they install it (NOT UP TO PAR WITH OTHER HVAC COMPANIES INSTALL).
They did fix the ceiling where the tech fell through, but it is not even close to how it was before with a hole on the attic side and the ceiling patched up.
I recommend spending a bit more (or in other cases spending less) and going with a more reputable company. A company that does everything is good at nothing.

Randall W.

05/07/2023 12:00:00 SA

Purchase a A/C and Heating system from them in 2019. The A/C quit working in May 2023. So I called at 7:30 am to schedule them to come out and explained it would still be under warranty and I purchased it from them. They said they had a heavy call volume and couldn't guarantee a time. I told them I was going out of town and needed someone to come out. They said when we hear from dispatch you will get a call an hour before arrival. By 12:30 pm I called back and they said dispatch hasn't heard anything yet. I said schedule for tomorrow I will be back at 11 am. Its 2 pm and no one has shown up. They called and said we still haven't heard from dispatch. I explained again that we bought the entire system from them and they should give us some kind of priority since its under their warranty. Basically said too bad. We are moving in a couple months and I told them if that system goes out, I will not be buying it from them. I want someone who appreciates their customers.

Andy M.

6/15/2022

Our air Conditioning went out last night around 630. We called A#1 Air, the call was answered quickly and even though it was after hours we had a service tech out at our house at midnight
Milton quickly assessed the outdoor unit and told us the capacitor needed to be replaced.
He finished his job quickly and air conditioning started cooling the house immediately.
Great job A#1 Air - THANK YOU SO MUCH

Linda M.

3/31/2022

Just a warning but if you are considering A#1 Air for replacing your AC/heating unit, you might want to rethink it. They installed one for us a few years ago and took some shortcuts without our permission and now they want to charge us $1500 to fix the errors that they caused.
At the time they installed the unit we bought a 10 year labor and 10 year parts carefree guarantee. The repairs that they are suggesting are outside of that carefree guarantee.
The paperwork they left for us states:
My promise to you!
Any time you believe that we have not lived up to our promise of great service, quality or value, call us! James & Sherry Green, Owners A#1 Air 972-242-2665
Calling customer service at their company is a waste of time. Unfortunately, the people on the other end of the phone do not understand the business or the technical aspects of a heating and air conditioning unit.

Scott F.

10/20/2022

This company has a fancy Website which makes one think you're gonna received quality service. And love the owner pictures on all there vehicles, maybe they should roll up the sleeves and get out in the field to ensure quality service and not horrific service as we experienced!
1. Our Technician was new, so it was difficult to believe that we were getting the best service. Got it, people gotta get their feet wet. But my recommendation to the company, send a seasoned Tech too OR on maybe just send a seasoned Tech on the 1st encounter.
Strike 1.
2. Then we receive an estimate from the new Tech with multiple pages of recommendations for their other services we clearly didn't need. Well, we know this is ALWAYS an immediate RED flag and true indicator as to what type of company you're dealing with. Slimy.
Strike 2.
3. Then we call to schedule our Winter inspection on a prepaid annual membership. I was informed that I canceled the membership after the 1st inspection (thus to prevent them from billing for another annual fee) and therefore wouldn't receive our 2nd inspection. After challenging the Rep, it was determined that we were still entitled to the winter inspection as no partial refund was issued on the prepaid 2nd inspection. Uh, duh Ralph.
Strike 3!
In the world of baseball, you know what that means.
You're outta here, A#1 DUD!

Cassandra R.

9/22/2022

DO NOT WASTE YOUR MONEY!!! They are just salespeople. They are in the business of trying to sell you something you don't need. My thermostat was not working properly. My inside unit was running constantly. They tried to sell me a $3500 insulation package. I did NOT fall for that scam. They never checked the condenser fan motor. I called another company. They noticed immediately that the outside unit was not running. They replaced the condenser fan motor at a 1/3 of the cost of insulation that I did NOT need.

Lewis B.

12/07/2022 12:00:00 SA

A#1 offer excellent technicians but, without fail, before they leave my home they always seem to find something wrong that cost a lot of money.

Magnus L.

6/17/2021

We have used A1 before for electrical and plumbing work which has been great. Recently we started having a problem with one of AC systems and figured we would try their HVAC services as well. They sent out a technician, Milton who did a great job. There was quite a few problems that he identified and he showed video of what he found and made recommendations with different pro's and cons. He stayed for hours and also refilled the AC unit so we would have some cool air for the day.

We wanted to talk to their sales department to get an idea of the options and what made sense financially. They sent one of their sales reps, Jay out the same day and were flexible and could meet with us after 6.30 PM which was very convenient. We were upfront with that we were looking for a financially viable solution and would not be interested in the luxury models IF we would end up replacing any part of the system. Jay did great with just presenting options that were in our range. It's always frustrating when someone in sales tries to oversell you and it was a relief that this was not the experience with A1 at all. It was also very easy to get financing through them, it only took minutes to know the options and interest rates.

We ended up replacing the furnace and AC system and they were able to come out as soon as the next morning! Unfortunately I don't remember the name of the installers but they were friendly and efficient, they explained everything well and showed things I asked about and made sure they had answered all of our questions.

It's also a relief that they want to make sure it gets services and the first year of service was included in the price which is appreciated.

We had to replace one of the other AC systems in the house a few years ago with a different company and we never heard from them again after they had installed it, it was so nice to have a great experience with A1!

David G.

4/18/2023

Our air conditioner died on Saturday afternoon. Called A1 in Lewisville. They responded back almost immediately. Technician (Nick N.) was great. He assessed the problem, a worn out system - so it was over 20 years old, we had been lucky. It was dead, dead, dead and deserved a decent burial. Inside he looked at the furnace. Okay, we never looked inside it before. Completely rusted out. Technicians can't exaggerate rust. The thing in the attic was in just as desperate condition. Maybe we could have shopped around and found someone cheaper. Would they have come out on a Saturday night without charging more? From past experiences, probably not. Besides we would be wasting time. So we took the plunge and debt. If our builder hadn't put in too small of a unit to begin with, if the company we used over 20 years ago had put in the right sized unit, we wouldn't have worked this poor baby to death. Monday the new units were installed. The team was great. On time, communicative, respectful of property and efficient. The experience of turning on the new air conditioner and feeling air coming out of the vents, really feeling it, was euphoric. Our electric bill will go down because this is a more efficient system. We are happy. If it had been free we would be happier. It wasn't so that's life.

Nancy F.

8/29/2022

I have been using A#1 for almost as long as we have lived in this house. It started by their taking over the service of the AC installed when the house was built (the company that originally installed it said we were too far away to keep servicing it). Since then both AC units have been replaced, ductwork cleaned, UV lights installed in the ducts, plumbing issues repaired, electrical issues repaired. Everything is done quickly and efficiently. As far as I know they were the first to have the 7/24 service which is especially nice when the AC goes out in the middle of the night. I highly recommend A#1 Air!

Deke W.

7/24/2022

Fastest service available at an exorbitant cost

It was a triple digit saturday and the AC went out. A#1 was the only company available to come out same day on a saturday. They fixed the issue quickly and had my AC restored by that evening time. For this I was very grateful.

However, they broke down the cost as $99 for the service fee and $450 for the run capacitor that was replaced. These cost ~$20 for an OEM replacement and $75 for the fancier one they replaced it with.

It appears this is how they can pay for such immediate response. They are the only ones available to save you from the heat and they are going to stick you with a premium bill afterwards. When it is triple digits and the next available appointment is 5 days away then it is probably worth it. However, in a less extreme situation, save your money and go with someone else.

Tim L.

11/15/2021

Buyer beware...they want to charge a $250 eval fee if you're selling your home...EVEN if they repair the unit and you pay for those repairs.

SCAM!

Marcus D.

12/05/2022 12:00:00 SA

i had them do some electrical work on 10-31-22 in little elm tx. I had cut the holes, ran the wires, added the switch top add a light to my closet. it would not work. I called the in for troubleshooting. I was frustrated at the job because it was extremely difficulty as the way my house is laid out. $600 for the electrician to unwire the outlet and rewire. I agreed to it but will never use again.

Frank M.

01/06/2023 12:00:00 SA

Hired A#1 to do a heating system TUNE-UP. Technician came and did a visual inspection. No re-calibration, adjustment, tweaking, cleaning of any kind. Basically a visit to try to sell you other services. He did connect meter to the capacitor and said it was going to go bad soon. He said he could replace it for $200. Technician said regular price is $400, so it was a great deal. I called around locally and as it turns out, that capacitor is only $26. Beware of this company. I would not recommend it to anyone.

Liz J.

10/19/2021

I got home this afternoon and thought Gee, the house is stuffy and I went to go turn on the AC. Then I remembered that A #1 still hasn't fixed it and it's been almost two weeks. And we had already waited for them to come out a few days prior to that.
I really thought my AC should have been fixed by now, I've been paying monthly on a service plan that I thought we get us better (Priority) service.
I'm so mad now I can't see straight.
And yes, we have talked with Customer Service about this.

Steve S.

08/09/2022 12:00:00 SA

Great job by Danny helping me with my a\c problem. I called at noon, he was here by 4:00. What a company.

Priority L.

06/11/2022 12:00:00 SA

Do not use this company!!! Bought new a/c and heating units. They installed way to small and charged for bigger units.

R H.

08/07/2022 12:00:00 SA

I recommend thinking very hard before becoming a customer of A#1. Communication is very poor and a frustrating experience.

Starting at 815am, It took 30 minutes of continuous attempts dialing both of the A#1 business numbers just to get someone to answer the call. Selecting prompt 1 resulted in no answer at all after multiple minutes of ringing; selecting prompt 2 did get an answer after multiple minutes of ringing.

The person taking my call was courteous and understanding of my frustration just trying to get through. Several hours later when I'd not received a call from a technician, I called back to check on my appointment - again, multiple attempts dialing before my call was answered. The person taking my call said the technician had already tried to call and left a message - which DID NOT happen. I assume the technician dialed an incorrect number but that was never confirmed. Unfortunately, that cost me several hours of lost time fixing the AC.

Ultimately, a technician did arrive. He was courteous and professional. He quickly ascertained the problem (it seems A#1 has expectation of this part failing) and fixed it within 30 minutes.

When it came to the billing, he asked for a credit card which I gave when I made the appointment. I was hesitant to provide it again as I wanted to avoid double billing - considering how hard it is to get through to this company it would take forever to correct a billing problem.

Interesting note: the technician left a quote for re-insulating the attic (it's very old). So far, I'm finding the A#1 quote to be $4000 higher than the average cost of the job for my house.

Think twice before getting involved with A#1.

Amy B.

06/06/2022 12:00:00 SA

I would not reccommend A # 1 air to any one to fix anything. They are the worst. I called them because of a leak in my ceiling from my AC Unit. Jason came out and had me thinking I was about to experience an HVAC apocalypse. He gave me 5 different suggestions replace the unit, replace the coils etc. Then he says well your unit is low on Freon and I can add more to your unit and that will stop the coils from freezing and thawing. I told hiim that what he was saying didn't make any sense to me but he is the expert. No sooner than he left, my ceiling started leaking again. I called back three times for a new technician but after thinking about it I figured the next guy is going to go in for the kill after Jason set it up with the obligatory Replace the unit replace the coils etc. My unit is only 5 years old. Well anyways, I have accepted this L(oss). Again try them at your own risk.

Update: June 18, 2022*** A#1 Air was willing to work with me. I worked with Kendra who went above and beyond to help me with my complaint she followed through all the way to the end. I am very thankful fot her dedication.

Toby C.

7/31/2022

It's never a good time to have A/C issues in TX. But we had one. Gage from A#1 Air took care of us. We had issues with a bad thermostat. The new part arrived. However, the replacement thermostat was not working. Gage and his team located a distributor that had another one in stock. He drove way outside of Dallas and picked it up on a Saturday to install it. Something wasn't quite right. So we had to call him again. To most this would be frustrating but for Gage, he just wanted to see it working and that we were comfortable. Gage never one time lost his cool. He stayed focused on the task and got it done. And as far as A#1 Air goes, they stood behind their product and replaced it under their warranty. Well done A#1 Air. I would refer you to any of my friend or family.

Matt D.

7/29/2022

Our 20 year old A/C system went out and we were in a bind. A#1 Air to the rescue. They gave us an estimate and stuck to it. They showed up on time and were prepared for the job. They were clean and professional, taking care not to get our house dirty. I can't thank them enough for all they did. I highly recommend them. Guaranteed Right Day or Night! A#1 Air. Thank you!!!!

William M.

5/25/2021

The Electrician that did the Electric Install of the 24KW whole house Generator and the Transfer Switch (David) was outstanding. He kept us informed, did quality and professional work and was a great client relations guy.

The Plumbing side?? Not so much. That is why the rating is a 4 instead of a 5. They showed up and left. Did nothing. Got a call later that they would be back in 4 days. Other issues. I asked the company not to send them back. The company obliged and sent two new guys that hit the ground running and all was hooked up the end of the day.

I have to call for a start up but that is on me for timing.

Nikki S.

2/23/2022

***Update March 02, 2022
I posted on Nextdoor about this. To my surprise, It appears, I am not alone. I received nearly 500 reactions and nearly 300 comments from consumers whose had very similar and some, even worse experience with this company. I saw that the owner responded to my Yelp review and has asked me to call them. They have my number. Why ask me here to call? Theater? My advice: BE HONEST and do not assume all women know nothing about construction parts and their pricing. A couple of the comments on Nextdoor stated that A#1Air technicians are on commission and anything that they can add on as mark-up to parts and or labor increases their commission. I do not know this for a fact, but these are statements from their past and not-returning customers. Others claimed that this company even offers their own financing and that they are still paying for their bill, years later. Again, I cannot confirm this, but these are statements from past clients. End of update.

If I can give them ZERO stars, I will. Consumers beware. This company will rip you off! They tried it with me, except I know my pricing from being around contractors a lot, as a Real Estate broker.
So first, I answered their Ad which was forwarded to me by a friend. It said $39 to tune up your heater and since I have dual zones, it's multiplied by 2. That's totally fine. Then I told them that I needed one of the filters changed. I was advised that if they provided the filter, the price would be higher. I also said it's fine. I do understand businesses have mark-ups.....but to a reasonable point. They wanted to charge me $127.00 for a $16.00 filter! Omg! Then just to rip me off even more, their technician said I needed a new flame sensor. Ok, that part cost between $6.00-20.00. Guess what they said it will cost for the part? You ready? .......$242.00 !!! Lol!!! Are you kidding me?!
I understand businesses need to mark up pricing. But this company's mark up is so egregious, it's thievery.
So I called them to ask about their obscene pricing. All that I got for an explanation was that, they are mark ups. A near 2000% above market price is not a mark-up! It's a we want to rip you off. To put icing on the cake, the woman who called me was very rude. I guess she was pissed that I did not fall for their scam. Oh and update. I called another company who was nice enough to accommodate me on the same day. I told them to check on that flame sensor that A #1 Air claimed was a $242.00 part that had to be replaced because it was corroded. The new technician laughed and asked if my flame sensor was Diamond studded. LOL! He also said it did not need to be replaced because it was not corroded. It only needed cleaning. Omg! I'm so glad I caught these scammers before they ripped me off!
BEWARE OF THIS COMPANY!!! DO NOT USE A #1 Air ever! I will let a couple of my friends who referred these thieves to me, know. I will also post on Nextdoor.

Patrick M.

03/04/2022 12:00:00 SA

Your unstable technician in truck #06 just tried to run me down and threaten me on the PGBT at 3:40 PM today. It seems that his simple mind can't comprehend that the left lane is for passing and when I overlook it threatened his already fragile masculinity so he had to act out. I stingily suggest you review the people you put in these customer-facing positions.

Jack B.

12/16/2022

Horrible customer relations. They are all about profit. Had them out to replace an Icomfort thermostat and they wanted $2100 for a $688 thermostat. Swore up and down there was no other options. Finally got another Lennox authorized dealer to install same exact one for $1088.

Rick K.

8/23/2021

Customer service asked me to call them after a bad review. After being on hold for quite a while, they said would call back. That was 2 weeks ago.
Would not recommend.

G Y.

9/29/2022

John G. is the best and takes care of us. He comes twice a year and makes sure both systems are in good running order. He runs all the tests and checks all the extra parts.

Haley H.

3/17/2022

Jonathan came out to install a surge protector on our home. We provided the surge protector itself, but he had a great switch cover for it and installed it seamlessly. He was helpful, patient, and explained everything very well. Will recommend them and use them in the future!

Brenda B.

1/20/2021

Patrick came out today to install a new capacitor on our recently purchased AC - it spent the whole day installing it and now it's quiet j in dont even gear it when it comes on- it was very loud before - humming sound. Patrick also checked on the Remi halo air purifier we purchased over 4 year's ago-
Thank you Patrick , I'm glad I took pictures today - poor guy out in the rain all day under his tent, happily working- rain sleet or snow Patrick is on the go!!!! Thank you A#1Air for quality employees!!! I only wish I had taken that picture when all three vans were here a few years back - getting plumbing, AC and electrical work done -
It was a sight to see-
THANK YOU A # 1Air!

Jon A.

08/07/2022 12:00:00 SA

They replaced our HVAC mechanicals (furnace, condenser, fan and evaporator), but took a decidedly that'll do approach to it. They cobbled together the connection between the furnace and our existing sheet metal ductwork with duct board, tape and glue, which failed after a few months, spilling most of our cold air into the attic rather than into the ducts. Their 'fix' for that problem was to spread more glue and tape onto their mess. My fix was to get rid of their work and do the job myself.

Kevin A.

6/30/2022

Can't trust this company. Will come for a routine check and upsell services to make a commission. They came in and scratched our hardwood floors and left our attic door messed up during the 2nd visit. We just renovated our entire house, which is why they said we need to clean the dust in the vents. Their customer service team says the damages were already there. Yes, that's possible since we just renovated the house. Get out of here with that nonsense.

Sharon B.

3/15/2022

A number one air told me that my gas furnace had to be moved to the attic because it was out of code and that I needed a new one, which wasn't a surprise. They also told me that my gas lines didn't meet city ordinance and had to be completely replaced ($10k). When the city inspector came out he said that both things were actually in compliance with city code. A#Air said that city code was substandard, that the house was old and they believed that safety issues existed. I already paid in full for the work and pitched a fit. I had everything documented with pictures and had communicated with them a lot throughout the process. They met with me then agreed to refund the cost of moving the furnace to the attic's and the cost of installing a new gas line. I was very very satisfied with that, but it did take a lot of time and energy to get it done.

When they moved my furnace to the attic, huge holes were left in the closet where it had been - on the floor and in the walls - and the former access to the attic had been left open. Mice quickly invaded the house. I was told they weren't responsible for repairs, but they taped a cardboard box over my attic access because heat was pouring into the house. They should've told me I'd have to pay for flooring in sheet rock and work, it was a surprise. Ended up costing me $700. When they moved the furnace, the tech didn't The former gas line and left it sticking up 4 inches above the floor. He also didn't remove other connections to the furnace in, so that was all included in the $700. They refunded me for that in full. They also paid for the pest control company to come out and get rid of the mice.

When I needed my old electrical system upgraded last year, they were $2000 higher than everybody else and said I needed a whole home surge protector for $2000 and that it was required by city code. I gave the bid to another company but was aggravated with having received a much higher bid from a company I did regular business with.I finally talked to them about it. Found out that the whole home surge protector makes the house much safer and what is convinced that it was worth the money, although I haven't yet been able to afford it. They said the code thing was because National codes were higher and stronger than Dallas codes, but cities are allowed to write and enforce their own codes.

Everyone at this company is professional and pleasant, they want to do the right thing. I continue to maintain annual contract with them to keep my furnace and air conditioner working properly. Be aware that the techs Get commission from their sales, so check consumer reports for the best system and shop around. I ended up getting my new central heat and air from a number one because I trusted them.

Who's my writing from five stars to four stars due to the tons of stress time and energy it took to handle the code/not code issues. I felt I'd been lied to and spent a ton more money than I should have had to. If they haven't done the right thing, I was prepared to see them in file complaints with the state board. They did the right thing though, so I will continue to use them.

Alex G.

7/17/2022

The technician Albert C came out and took hours to diagnose a basic issue and then lied to our landlords about the filters being dirty to try and upsell more services. DO NOT USE!

Laura W.

08/10/2021 12:00:00 SA

We have ALWAYS had great service from A#1. We have used them for plumbing electrical, and HVAC service and repair. Last week they sent tech Kaylie Grandall to our Plano, TX, home to service our two HVAC units. She was all about it. Knew her craft, to be sure. Communicated with and brought in her supervisor Mike to ensure a funky wiring issue was corrected properly. I was on a tight turnaround and the entire staff was flexible and responsive. Seriously grateful.

Laura Wilkins

Zac S.

7/30/2021

End of July and our AC went out. A#1 sent out Brandon Warford - he quickly diagnosed the problem. He went back to the HQ to try and get us a loaner window unit, maintained communication throughout. He had Matthew Sistrunk come out that night to talk unit options. Matt was great and gave us his honest opinion on what would be best for our family. He also expedited our unit due to us having a newborn. The installation team was extremely professional, courteous of my home, and got the new unit up and running.

Great company, great response time, great communication.

Audrey D.

1/28/2022

Wow, we were really impressed. Inquired on-line for service Friday evening and Courtney immediately responded. He's very reliable and knows his HVAC systems! We won't hesitate to use him again. Troubleshooted our issue and charged the advertised $39 service call fee. Thank you!

Ben M.

6/30/2022

If you want to be price gouged and upsold...then sure they're great. $1300 to replace a capacitor...on a 2 year old system. No, I will not join your club.

Raymond J.

9/28/2022

On July 27th my upstairs zone was not cooling, while the thermostat was set at 78 the temperature was 81. After a couple of hours temperature had not changed. The downstairs zone remained at 76. So I called A #1 Air (Who I had bought an entire system just a few years ago) to sent someone out.
On July 28 a tech came out. After several hours he determined that I needed $5,000.00 in repairs. Please note when he arrived downstairs was still cool at 76, but by the time he left it was also 81. I contracted A #1 Air in regards to this issue in particular that I was now worse off after he came out. They said that they would send out a senior tech the next day.
The senior tech had a lower estimate, but still required the major part to be replaced which may or may not be under warranty. I agreed to have repairs done, and now it would be a case of getting that part. After 5 days I called, and was told that they were at the mercy of the Manufacturer, and they would let me know when part would be in.
As of today 9-28 it has been almost 9 weeks, and I haven't heard a word in regards to my AC being fixed.
Two weeks ago a friend put me in touch with another company that already gotten part, and repaired my AC at 25% of the cost of the first estimate.
As they say you should always geta second estimate, and in regards to A#1 air that is for sure. Never mind the fact they might not ever get back to you.

Ronnie T.

6/22/2022

These guys did a good job on the repair. The rep was professional and went through a series of diagnostic checks to determine that the capacitor needed to be replaced in the unit. That's where the fun starts. The charge for that capacitor was $450!!!! It sounded like a lot to me but since it was 105 degrees outside and we needed the AC fixed I paid it. I thought maybe there was something special about the ones they use for AC maybe. I was wrong. Upon doing a little research I find that the usual cost for this part is about $25-$50!!! I found the exact same model number they installed online for under $25. So they hit me with a 1500% markup! Moral of the story is that I would not recommend using these guys with that level of markup on parts. Extrapolating if I needed a $200 part it would have cost me $2000!!! No thanks. I am ashamed that I used these guys and got suckered on this part and feel duty bound to alert others to this scam. They got me. Don't let them get you too. Find yourself a smaller outfit who will be a little more honorable with its customers.

Maria D.

5/22/2022

We had a problem with our AC system and called A #1 Air to look at it. The technician who came out checked our system and initially recommended a $1,000 thorough cleaning of our inside unit. Then after checking our outside unit and freon his recommendation changed and stated we need to replace our whole AC system. The technician scheduled an appointment with a salesman a few days later. The salesman came over checked our AC system and made some measurements. He then gave us a list of options for the replacement of our AC system. It was clear he wanted to sell us a new AC system that day. We explained that we weren't ready to decide without a second opinion. The salesman's friendly deminer quickly changed. He stated we needed to make a decision soon or we would not have a working AC system going into the hottest part of the year. We had another company come out to check our AC system that was a referral from a family member. We did not tell the second company that A #1 Air had checked the system a few days before. The technician from the second company reported that he could not find anything wrong with our AC system and that there was nothing he could do to make it run any better. That in fact giving the age of our AC system it's functioning quite well. A#1 Air doesn't seem to want to give customers honest assessments of their current AC equipment and would rather sell new AC systems.

S R.

6/27/2020

We had a fabulous experience with Sam and Colton at A#1 Air. They were on time, friendly, informative, and they did great work. Their COVID-protocols were on point, and Sam even personally fixed my shaky ladder!
Thank you for service above and beyond!

Chris R.

12/22/2020

YOU HAVE TO READ THIS!

IF I COULD RATE A ZERO, I WOULD!

I trusted and used A#1 Air for several years for my HVAC, plumbing and electrical needs.

My home was built by a custom builder in 1998 with four Trane HVAC units. After 15 years or so, I replaced two HVAC units (Lennox) and two water heaters, all by A#1 Air. When they were out to work on one AC unit, the tech asked if he could check another working AC unit for the summer. It was working fine. The tech said it needed more freon and charged me $150. The next day it stopped working. They came back and told me I needed a new HVAC unit. Mine could not be fixed. By this point they had already replaced two of my four HVAC units at $8500 each. The new unit would be $10,000.

Since it was just working, I was suspicious and disillusioned. I called an owner-operator HVAC company. He came and said the unit had too much freon and was shutting off due to increased pressure. He removed the extra freon and the unit ran well for another couple of years. When I had the new HVAC guy replace the unit, he said I am replacing your AC only. The Trane furnace you have will last another 50 years. There's no need to replace it. I never heard that from A#1Air! They charged me $8500 per unit. A#1 Air replaced my perfectly working Trane furnaces with Lennox furnaces, for no reason other than profit. The heat always worked well. My new HVAC guy only charged me $2500 and that unit runs like new. I recently had them replace the fourth AC unit. I spent $5000 with him versus $20,000 with A#1 Air.

That's $12,000 A#1 Air overcharged me in the past and they were after another $12,000 extra for my other units! After A#1 Air nearly broke my perfectly working HVAC unit, I spoke with several people within the company. I asked to speak to the owners I see on all the commercials. The employees told me I would not be speaking with them.

The take home message: A#1 Air is in the HVAC Sales Business, even if you don't need one. They will break your working units to sell you a new one and will sell you more than you actually need for more profit.

Again, I spent $5000 with my new honest AC guy to replace two AC units versus the $20,000 A#1 Air now charges. They no longer get access to break my working equipment to sell me more.

Karen C.

4/29/2022

I had my HVAC unit replaced 4 years ago by A#1 air. For the price that I paid for the unit , their service I am angry! My unit has failed me 2x already! And come to think of it. I pay for the tune up yearly and still right after the !tune up may AC is not working. I WANT MY UNIT REPLACED FOR FREE!

Sean S.

09/12/2021 12:00:00 SA

I'm writing this in hopes of getting a response from the company! I have called multiple times to nothing but an answering service, trying to get my city inspection completed and have had no response from 10-15 attempts on a new AC system I had installed over 3 months ago. Last week I received a certified letter from the company stating my warranty is voided if this is not taken care of and to call the number, which again I call every number listed multiple times including talking with customer service stating I will get a call from that department. It appears this is their way of doing business to avoid covering the warranty they sold me. I do not recommend having them do anything as they do not follow up on their work!!!

So your response is for me to try to call you!?!?! Did you even rear my review!!?? You have my information, CALL ME!!! What is this an automated response, like your answering service!!!

Ron C.

4/20/2022

Buyer beware is advised when dealing with these salesmen. We had a coil freeze in July 2021. They convinced us we needed this $7000.00 repair and installation of 2, A1 Air Next generation Green Air systems. (No new coil) This would fix our problem, and make the air so much cleaner. Well what it did was increase our electric bill by 1/3 every month. Then 6 months later when it starts to get warm the unit is not working correctly again. So they come out and tell me it's the same coil and needs to be replaced at another pricey fix. We called another local company for a second opinion. Yes coil needed replaced and should've been the first time, not t9 mention this company did it $1000 cheaper. The extra $7k we wasted on that fix was not needed in their opinion. The coil would've fixed our problem and saved us $7k that we are still paying on thanks to A1's convenient financing!! Thanks for nothing A1 Air. Me nor my family members or friends will EVER use these guys again. They are about repairs that insure future repairs. BEWARE AND GET ANOTHER OPINION. My fault and learned my lesson trusting them.

Karen B.

05/09/2022 12:00:00 SA

I purchased an AC unit in 2015. Every year my unit freezes and every year I have to pay hundreds of dollars in repairs and freon. Some years it takes several trips from different service technicians to diagnose the problem. Today we spent over 700.00. With the money that I have spent in repairs over the years plus the money we pay for their membership we could have purchased a quality unit from a reputable company that stands by their product and provides a warranty with actual coverage. I have never been so disappointed in a product, a company and the service provided. What a waste of money. Don't be duped by their advertising. Guaranteed right day or night and 100% satisfaction guarantee are words this company does not stand behind.

Patricia J.

09/06/2018 12:00:00 SA

We had 3 light fixtures installed (we have high ceilings) so it was a challenge getting them up ourselves. We paid about $150.00 (this was 6 months ago) and we has all 3 light fixtures installed. Two of them were chained so those were a bit more challenging as we had to center it with our furniture (kitchen dinning, and Pool area).

The technician was right on time and in no time he managed to do the job. We had him over twice as one of the fixtures arrived separately. Overall very professional and clean installation. He even cleaned up after he was done.

Rebecca E.

3/28/2022

Dishonest company. As soon as our AC's warranty went out they told us we could risk paying $1200 to fix it, which may or may not work and would be non refundable if it didn't work. This was the 3rd visit we had in 3 months and we were charged for each one even though they never solved our problem. We went with another company, that charged us 1/3 of the cost to make the AC unit repair. They assured us that if that didn't solve the problem they would apply the cost to the next solution suggested. It worked and we didn't have to replace our AC unit just after the 10 year warranty went out. Very glad we got another opinion. Don't waste your time with these people.

Bob M.

6/27/2021

I have two AC Units out here on the farm. One was not keeping up and the other, a 5 ton was on its last leg after 15 years of service. We called A#1 Air as they are a well established company with good brand recognition and we used them in a previous house some 13 years ago.

David, the technician came out that evening, charged up one unit (which now works great) and then took time to quote a new 5 ton heat pump for the main house. He was personable and friendly as we addressed our concerns.

The new unit was installed and I was amazed how quickly Guillermo and Jesus were able to completely remove the old systems from the attic, have the new system in place and operating. Guillermo provided us with the information that we needed to use it. All done before noon.

All three people from A#1 air that we had to our residence were very respectful of us and our property. It was a pleasure to have our systems serviced and installed by competent professionals.

Dale V.

8/24/2021

I wish I have read these reviews instead of watching TV adds. I have the same complaint.... I purchased 3 brand new air conditioners from A1. I have called them out many times and they still are breaking down.
If you call them you will hear Can not. Here are my questions, can I talk to your parts department, can I talk to the owner, what parts are you waiting for, when are you going to get the parts...and it goes on...
Good Advice ...call someone else.
dale

Jesus M.

10/08/2020 12:00:00 SA

Let me start out by saying that the technicians I have worked with, have been great... but apparently that's where it stops. A year ago my ac unit died so we went with A#1 air to replace not just the AC unit, but the entire HVAC system since the heater and blower needed to be replaced. We opted for peace of mind by having a warranty on our unit (this obviously cost us more) and we thought we wouldn't need to contact them again for quite some time. Not a month goes by and it turns out that a part didn't work in the new heating unit and was causing an error to be shown in our thermostat. A part was ordered and then replaced within a couple of days. Fast forward to this week, the weather started to heat up again so we turned on the AC unit much to our surprise and the unit didn't blow cold air. We let it go for about an hour then called A#1 air since it was under warranty.

First Tech (AC): great guy, very professional tells me that the unit isn't getting any power and confirms that the breaker is not sending power to the unit, we pay the service fee and an electrician is then dispatched to our home.

Second Tech (Electrician): another great guy, just looking out for what's best for us, lets us know that our fuse box is old and indeed not supplying power to the AC Unit. He lets us know we have 2 options, replace the entire box or just the fuse, the fuse was $500 by itself and we were assured the box was not safe. We agreed to update the fuse box, he swapped some wires around to try and get power to the AC unit since it was 90 degrees for the next few days. He calls for another AC tech to be dispatched to our house to get the unit working for the night.

Third Tech (AC): great guy again, assures me it's a simple fix and starts working on the unit. He applies some new hardware to help with the startup, the unit doesn't work as expected. He tries another option and still doesn't work. Finally tells me that the pump is dead (keep in mind I just bought this a year ago) and that it is the cause for my breaker going bad.... great now it's costing me more money. I'm assured that they're going to do what they can to make things right, I was promised that window units would be sent to help keep things cool.

Next day, electrician shows up to get the job done (great job too) and we call customer service and they say the part for the AC is in Waco and that they would call us by the end of the day or the following morning. No call that night. No call in the morning. We're on Day 3 of work from home without AC during the quarantine with the temperature reaching 90 degrees each day, my wife calls customer service and is told that someone will call her back from service. 3 hours later, still no call, I call again and they tell me that a part runner left 17 minutes ago to go pick up my part, I inquired from where and they wouldn't tell me where from. Customer service then says that they will call me when the part shows up to schedule an installation.

This has not been a great experience. It has been 2 hours since I called them last and I feel like I could have gone and picked up the part faster. As I said before, the technicians have been great, but that is where it stops.

Craig J.

2/26/2022

I had work done on my home a few months ago because my fan keeps running and won't turn off. I called them out. They charged me over $1000 said it was fixed and I'm having the same issue again. Called then and they said it would be another charge to come out and another charge to fix the same issue I'm having when I originally called them out. For anyone looking for an AC repair coming do your research and find another company.

Melvin T.

08/11/2019 12:00:00 SA

How come it takes over 24 hours and multiple phone calls from the client to get the ball rolling on your guaranteed satisfaction/resolution? And how come your staff won't give customers that spend 16k on a unit Sharry or James' contact information to make you aware of the issue? Your salesman's response to me via text trying to figure out when the elusive results would be is this...My boss just called me back and said they're trying to work on getting extra window units and get out there. I contacted my manager and he's working on it, there's not anything else I can do at the moment. They also informed me that supervisors don't work weekends, so if your customer's have complicated issues they have to wait until during the week. Is that getting it right, day or night?

Customer relations manager, Leslie, gave me her number to call with any issues, and that number is of course being routed to an answering service.

Instead of fixing a bad installation promptly of one of your most expensive units that was put in 2 months ago, I get your window units are on their way (in an hour or so).

***attached 2 pics of getting it right, day or night

Satchmo A.

6/21/2021

The absolute worst. 100% Ripoffs. Don't walk but run from them Twice the price as the others.

Josh H.

1/31/2022

Reckless driving by the truck drivers. Tail light is also out on truck 170. I assume driving safety is not being taken seriously.

Dan E.

6/18/2021

I have purchase (2) AC units from A#1 Air. The main reason was their no fee warranty. Both my units are still under warranty and one went out this week I think from faulty installation. They could not come out until the next day and charged me a $129.00 service fee. They said........ Oh, your no fee only applies to the labor and repair. You know what, that is not free. If I would have known that I would have never bought from them.
you see James and Sherry Green everyday on TV. Just try talking to them. Not going to happen.

Mark A.

06/04/2021 12:00:00 SA

Way over priced and deceptive salesmen for tech and management.

Tech arrived... walked in and did no trouble shooting at all. Without touching the water heater said it was broken and they do not deal with Rheem warrantee even though on the Rheem website A#1 Air is listed as a Pro Partner. Told me it was going to be $3,000.00 to replace it or I could disconnect it and take it to Home Depot myself... which sounded wrong. I called another company that said they deal with Rheem warrantee all the time. You just call and tell Rheem what is wrong. Give them the serial number and you get the part in a few days for free when the item is still under the manufacturers warrantee. The service repair men just put it in for you and you pay them labor. Had if fixed for $200.00 from the second company. Even talked to a manager at A#1 Air that said they do not do warrantee work because it takes them a year to get paid by Rheem... A LIE... the customer pays for labor and Rheem supplies the parts for free, even a whole new water heater if needed. A#1 Air just wants to sell a 900.00 water heater for 3000.00. Be aware if you deal with this company.

Ricky W.

6/26/2021

I appreciate that they were able to come out on the same day. The tech was very informative and very understanding. But the price is just wrong. $510 to replace a capacitor that I replaced for $50 on my own. I know AC repair isn't cheap, but this company's prices are far above what I've experienced from other companies in the past.

Roger P.

09/03/2021 12:00:00 SA

Hvac went out. we called A1 Air out of Lewisville TX. They came out the next day Danny the Technician was awesome. Had mask, covered shoes. Found the problem and fixed it less then a hour. Will definitely use them again. Thank You

Jennifer S.

5/30/2019

One year ago A1 Air sold us a total of 3 new units for $35k. I didn't want these as I'd already felt like A1 had questionable business practices through their annual maintenance plan, but my husband travels a lot and the salesman sold him on the idea of having new, reliable top of the line units so I wouldn't have any problems while home alone.

A couple of months in we had our first unit break down, which after some frustrating exchanges and several hot nights was repaired.

Two weeks ago the same unit broke down again. They sent 3 technicians over the course of 2 days before finally sending a 4th tech who is their guru, on day 3. He replaced almost all of the parts and got us running again. I won't spend time explaining the logistic nightmares in dealing with the first 3 techs, but the whole process was a joke.

Guess what... tonight another unit just stopped working. Who knows how long this repair will take, but I'm so furious I just had to post before waiting to see.

Over the course of this process my husband has asked about a dozen times to talk to the owners (the Greens). Per their advertising of how engaged they are, it seems spending $35k on units that start regularly breaking down would warrant that, but we've gotten run around about how they don't work in the office and it takes tons of approval to get an audience with them and the customer svc folks just can't make that happen.

I would warn everyone, don't be sold on their Cadillac of ACs sales pitch. We spent top dollar hoping to have reliable units and in 10 months, we've had more time without a working AC than in 10 years combined. Please heed my advice and take your business elsewhere.

Bel F.

6/19/2020

I bought an HVAC unit from A#1 Air 6 yrs ago and since I bought it it has been nothing but trouble. It has never worked properly in weater over 100F.
Now it is beginning to fail and the technicians aren't good at all. The unit is suppose to have a 16yr warranty so I called for service when it stopped cooling and started leaking. They came and supposedly fixed it, but today 2 days later it isn't cooling again. It's midnight and the temperature outside is cooler than in the house.
Another sleepless night thanks to A#1 Air and the overpriced DAIKIN HVAVs they sell.
BEWARE!!! Don't buy from these people.

Anthony H.

5/28/2021

***BUYER BEWARE*** these guys will rob you blind if you let them. Had an issue with a main board... Their price to replace the board $1,560 parts and labor. Tried to sell me on a replacement unit $4,500. When I told them no - price went down a $1,000. Kept trying to sell me on the annual maintenance plan. This after waiting until 6PM for them to show up after calling the day before.

A quick google search shows the board costs $292.00. 2 local providers quoted the work for under $650... Again just plain robbery.

You are paying double or triple the actual price. Total used car salesmen trying to take advantage of A/C being down and hot house. Don't do it.

Roxian B.

6/19/2022

I contacted A#1air to come out and diagnose my issue with my air conditioner the agent was prompt and on time he was very courteous & professional which was a plus. The dismay came with his estimate of the services he said I needed. Times are hard for everyone but you try and take a vantage of a customer to ensure you have food on your table by taking food from somebody else's table with a bogus estimate is unacceptable. The gentleman gave me an estimate of $6700 to repair $12,997 to replace a unit that wasn't broken. I decided to seek a second opinion which the quote of $535.00 was all needed to repair this issue. I'm not sure if his misdiagnosis was intentional for financial gain or if he is just not a skilled electrician nevertheless he's a representation of this company I will not recommend this company to anyone as this may be an ongoing practice that they promote their agent's to do to get over on the consumers.I reached back out to the agent to advise of the second estimate and he told me that A#1 is a large company and that's their prices point blank he said he has a company point sheet that he works from and his quote was based off that. Please get a second opinion on all estimates. Deceptive pricing is illegal.

Stace R.

8/19/2021

I reached out to multiple companies to get quotes. A#1 Air was the most expensive and not the cheapest. My husband and I decided to go with this company because of Nick their sales / service guy. He seemed very truthful and was available any time I needed him. They came out on Monday completed the install then came out on wed to clean the duct work. Great service all around. The only thing I would say about them I wasn't 100% pleased with how they left the house with junk all over the floor. The previous team cleaned up after themselves and the 2nd team didn't. I'm not sure if it is part of what they were supposed to do but one did and the other one didn't. I just had knee surgery on Tuesday and now I'm having to vacuum up the mess other than that I would highly recommend them.

Barry H.

6/19/2021

I was not asked to write this, get no benefit, am not paid and come to you as a Public Service. I am qualified to write this to YOU, I have my Building and Engineering Contractor's License since June 1982, am on Surety Bond Renewal year40 and am also Licensed and bonded as a PUBLIC INSURANCE ADJUSTER. I provided AAA Judicial Services for 17 years on claims to $10million with the likes of the Kenneth Star Law Firm before me, have qualified Expert and testified well over a hundred times.

I am in real trouble and hired A#1 Air to repair the 5 ton HVAC System we bought about 1-1/2 years ago; cooling went out in this 100 Degree Heat waive and I am so sick I cannot tolerate the heat.

A Hospital Paid a Heroin Addict for Blood (RH-a) and an ambulance took me in there, I was in a Coma when they did a transfusion. I ended up getting diseases that were not hereditary, Stage-4 Liver Cirrhosis, Cancer, Diabetes, my doctor's diagnosis list is several pages long because apparently those drug addicts were sharing needles so I not only got what the one person had who was selling the blood but what all those drug addicts had. My medical is over $3 Million with multiple cancer surgeries, 3heart surgeries, radiation, removed thyroid, etc.

A#1 Air came in and immediately figured out the motor blew due to static (from the storm), so they contacted the manufacturer, Ordered the Motor and it has already been 2 weeks. They are telling our friends at A#1 that the variable speed motor is on back order and there is no eta (estimated time of arrival). I am subjected to cardiac arrest when my blood pressure goes over 190-200 and am taking Opioids and pain medications every 2 hours to circumvent my hospitalization. My Wife of 22years is naturally worried about this.

Let me tell you what these people at A#1 did voluntarily, knowing I am sick and trying so hard to attend the needs of their customer. You cannot buy such personal attention as A#1 used its skill and professionalism to help us while asking for nothing in return. They first sent their technician to our home (about 3,500 S/F) and installed a Window Air Conditioner in the Master Bedroom Suite to bring down the temperature in an effort to help give me some comfort.

I was surprised they would do so voluntarily as most [sub]contractors do not spend money they need not spend. It would easier to pull teeth from an elephant with a pair of tweezers (haha).

A week later the wrong part showed up, the Manufacturer acknowledged the error and advised A#1 that the special variable speed motor required for our 5Ton system was put on back order and they did not know when it would become available, shipped or arrive to be installed for us. I am in no condition to prosecute claims now.

Incredibly, A#1 went past the call of duty and any obligation they had, found a generic motor in their shop and dispatched a technician at no cost to us, to install that motor and get the system on waiting to get the motor. I was taken aback by their kindness, their expertise, the fact they expedited something like this and generally, their descent morals and scruples. Where does a consumer find a contractor like this with goodness to the core? The Answer: The Pearly Gates

In 40 years of my work I have otherwise dealt with the exact opposite. I even represented the Sisters of Social Service when that contractor tried to rip them off. Can you believe it, screwing a Nun?

I do not hesitate recommending A#1 Air, they are deserving of the recommendation. Please know, I have only done this twice, so this is the second time in the last 10 years for good cause shown.

You cannot expect any company to do this because my conditions and circumstances are rather unusual and unique, but what is important here is the fact A#1 would voluntarily step up and do these types of things. I do not know them, never met them before, and agreed to pay the price they asked. I am neutral and have no connection except to be a typical customer who found them in an advertisement like you would. They did not know I had provided AAA Judicial Services, was a Public Adjuster, etc., it goes to show you what kind of people these are; and that is what's priceless.

Submitted respectfully, I strongly recommend you contact nobody but A#1 Air when you need to maintain, service, repair or replace your equipment. The machinery might all be close in price, but with A#1 you will get that Guarantee - Warranty YOU NEED.

Sent from a 5th.Gen. iPad Pro
Sir Barry Mark Harman

Daniel C.

06/10/2020 12:00:00 SA

I would steer clear of this company. They will only come out and service your equipment when it's failed. Good luck with preventative maintenance.

I contacted A#1 Air to have my AC system inspected. I was given an appointment one week out from when I originally contacted them. The day before my service call they informed me that they needed to reschedule my service 3 weeks due to an influx of urgent calls. They rescheduled me for 3 weeks later and offered a $20 discount. The day before my next service they called and said due to an influx of urgent calls they needed to reschedule and it would be another 3 weeks out. This is horrible customer service. Why would I schedule a third time thinking that they would do anything different?

JohnK W.

10/06/2020 12:00:00 SA

A#1 is a wonderful company! Their employees are always courteous and safety conscience. We had John King come to our home today to check on our furnace system to make sure everything is ready for this Fall/Winter. He gave us a list of recommended services to do.

Christi S.

7/17/2020

Called other companies and was told they don't service Parker County. Called A#1, and was put on the schedule immediately. I received an email ahead of the technician's arrival with his photo, what the company vehicle looked like, and a complete company history and specials they were running.
Dane was prompt, professional, extremely cognizant and diligent with COVID safety protocols. He diagnosed the issue, gave us our options, and performed the work authorized quickly and accurately. Our house is so much more comfortable. Yay!!!
I would definitely recommend this company to friend or strangers needing any of their offered services.

Sara C.

4/30/2020

They advertise for a free landscape lighting estimate online, and when the worker shows up, he tells me he can't and doesn't do that. He doesn't have the tools, wire, shovel, etc. and only ONE guy in their business knows about landscape lights. What a waste of my time, when I made it very clear that was why I requested service.

With that being a wash, I asked if he could look at some pool wires that go with our control panel that are exposed. He tells me that's an easy fix, having him do it would be like hiring a, AND I QUOTE, DOCTOR for someone who needs a bandaid ... plus he doesn't have those wires...and to call the pool company. Okay.

I requested he have the ONE guy who does landscape lighting come out, SO he then got on his phone with someone. After he got off the phone, he didn't have an answer for me, except to tell me that he'd hook my lights back up to the transformer and see if he could find the problem for $690. That's right - Now he could LOOK at them and trouble shoot for that amount.

I told him NO THANK YOU. Then he still tried to get his service fee of $69. What BS!
Thank goodness I'd printed off the coupon from THEIR WEBSITE that states it's a FREE estimate - that I never got - because he said he had to take a payment. I sent him on his way with a printed piece of paper.
We will never call again.

V K.

7/30/2021

Quick response and accurate diagnosis after a runaround from my home warranty company! Probably not the cheapest, but quality work and solved my a/c problem after years of problems.

Jim C.

02/04/2022 12:00:00 SA

We had to replace 2 air conditioners and they were very friendly, professional, on-time and the price was reasonable. I would recommend them to anyone needing help with their ac.

Eddie S.

6/27/2021

A#1 Air customer relations spoke to me and finally somebody expressed concern for my situation and acted as an advocate. I believe they intend to make this fair and equitable. Pending resolution with a final dispatch for repair with parts.

Oleg Z.

08/05/2020 12:00:00 SA

Mr.Roy came out to our house on a scorching August night at around 11 pm because our AC stopped working. Having 2 kids under the age of 6 he assured us he would have our house nice and cool in a matter of a few hours and there was no need to get a hotel and he was a man of his word. He went above and beyond to fix our AC in a timely manner. He acceded all our expectations.We could not be pleased more

Jbaba J.

04/07/2021 12:00:00 SA

Awfal salesperson, I called to get an estimate on a new HVAC system and the sales person enters my home and first thing he asks is what's your budget?
Aren't you first suppose to look and my existing system give me your estimate based on what I need? So if I say my budget is 20K or even 40K, you will add unnecessary things to bring the total to my budget? What a dishonest rip off business.

Lisa E.

07/11/2021 12:00:00 SA

Absolutely disappointed in this company. Like many of the other negative reviews, if you don't want to waste your time or money, go elsewhere for your A/C repairs. My A/C was running, but not cooling, so I contacted A#1 Air. The lady I spoke with was extremely friendly and very helpful in finding me a technician. When the technician came out, however, he was less than helpful in finding the actual cause of my A/C problem. He simply connected his machine to it, then told me the compressor was out. His words verbatim were, The compressor isn't working. I don't know why but it's not working. He then told me he would get me an estimate. About 10 minutes later he returned with three RIDICULOUS estimates. The first was to just fix my current compressor for $4140, next was the compressor and something else for $9190, and the last was an entirely new system for over $10,000. I quickly said no, paid him the $129 service fee and he went on his way.

I soon found another man, Fuller Air Conditioning, so he came out, took the panel off my A/C unit (the A#1 Air guy never did that), charged my A/C, (the A#1 Air guy never even attempted that), and put a pound of refrigerant in my A/C (A#1 Air guy certainly didn't do that), and I'm happy to say that my A/C is now cooling down exceptionally to a wonderful 72 degrees...and all for $150!

If you all need ANY A/C work done, please reach out to Kim Fuller at Fuller Air Conditioning. He was such an honest, sincere man who wants people to have working A/C units in our hot Texas heat, and he definitely won't salesman you into thinking you need something fixed that you don't or a new A/C unit if you don't.

I truly feel that a refund of my $129 service fee is in order as A#1 Air did nothing to try to rectify my A/C issue. I never mind paying for quality work, but when work isn't even attempted to fix the problem, that's a company quality issue. Very disappointing.

Adam L.

7/19/2018

I am a DIY'er, but I don't touch anything related to HVAC, electrical, or plumbing problems... I call certified professionals. A#1 replaced all of our smoke detectors last year, so we called them out the other day when our a/c stopped blowing cold air - at 2am. Yes, we called at 2am and they answered like it was 10am. They get 5 stars for being the best all around repair service. Always a 100% professional experience. The staff at A#1 ensures that you have a pleasant experience, from the initial phone call - through the technician's arrival. Mark repaired our a/c and did a fantastic job. I am not a particularly easy customer to deal with (unless there is food involved), but Mark is an expert and handled our service call without any issues. I have no complaints (which is rare).
Now I must add, if you are looking for low prices and discount repair crews - A#1 won't meet that criteria. Not even close. But, for those of you who only want respectful and respectable professionals entering your home and providing quality repairs - call A#1.... literally Any Time.

Charles L.

7/20/2020

A#1 Air recommended and quoted around $12,000 to $15,000 to replace my entire AC or over $1000 for a not recomended pyrric short term repair that would take 2 days to fix.

I had a different company come out that fixed it in about 30 min for less than $400.

Katy L.

10/17/2021

Last straw, a week ago we called about our thermostat wasn't working we had the appointment at 4:30, the guy ended up showing a 7:00ish, then he wanted to up charge us for a default thermostat that was only $120, he tried to charge us $700, when my boyfriend had asked for the list of parts that was needed the guy had told him he didn't know, like ummmm then where are you getting those numbers from? And we told the guy the thermostat is under warranty then he told us he can't like it up because it's after hours, like no that is your fault you showed up that late, then we called them to ask to speak to a manager they said they will get back with us, it's been a week...

Sam S.

8/25/2021

The technicians were nice but they are over priced and charge a fee to visit but don't include it in their price. If you do decide to go with them though there are equally good companies out there that are not as expensive just be aware their warranty only covers parts not their exhorbinant fee to replace the flawed part. I won't use them again myself.

Michael B.

8/24/2021

My wife had A#1 install an air conditioning heating system in our house in 2017, they did the complete thing, compressors, evaporator coils and furnaces. In 2018 the upstairs AC would not cool, she called A#1, they sent out a technician who said it was low on Freon which I thought was unique since it was new system and Freon gas should only be low if there was a leak and apparently there was a leak, so when A#1 did the installation it was not correct, the technician said he could not figure it out and just refilled the system. I spoke with A#1 air and they sent a team of techs out to look at it, I thought they fixed it, apparently not. I just had a tech check the system and the upstairs system is low on Freon and is not cooling. Apparently A#1 does not really know what they are doing and there customer service is only good until the check clears.

Bobbie B.

3/29/2022

great person i had today. explained all service to me. answer my questions as well. he did job very well. also, he knew his job very well. Person name is ETHAN.

Ben J.

07/02/2020 12:00:00 SA

We had A#1 Air come out and look at our HVAC that was not cooling. My wife was home with the technician and they called me on the phone to go over what was wrong and our options. The tech explained to me that our condenser motor and 2 capacitors were bad and needed to be replaced for approximately $2800 but that they would not warranty the work and that we really needed 2 new systems. I asked if we just topped it off with coolant would the unit start working again, his response was that without the bad fan motor and capacitor being replaced that it would not cool. He recommended a Comfort Care specialist come visit us later that evening. We agreed to talk to the Comfort Care specialist who was very pushy and tried to scare us in to increased costs if we did not replace both systems the next day.

After thinking about it overnight we decided to get a second opinion from an independent HVAC contractor. When he arrived, he informed me that the fuse box for the broken condenser had been flipped to OFF and that the motor was working just fine and our unit just needed servicing.

Alison M.

10/08/2020 12:00:00 SA

We bought our unit from them last year and spent a good chunk of money to get a warranty and good unit. Well one year later and it doesn't work and it also blew our breaker out in our electrical box which caused us to replace the whole thing. However AC still isn't fixed. It's over 80 degrees in our house and they told us the part they need to repair it is in Waco. I could get to Waco and back in the time we've had to wait. We have paid them so much money and we are still sitting here in the heat. We were told we would get window units and that hasn't happened. The only reason I'm giving 2 stars is because the electrician was amazing and super fast and friendly. Actually the technicians have been very friendly, however he is the only one that accomplished anything. Best advice, shop around.
Amendment: I would like to add that after posting this review we were contacted by customer service and they were able to get Window AC units out to us that evening and the part was received that evening and our unit repaired the next morning. We were compensated for a small portion of the amount we had to pay to replace our electrical panel due to the fact that we were not informed that it might not be compatible with such a high performance unit. I appreciate their quick work on our behalf and hope they work like this with all customers. Not just the technicians but in their offices as well. All the technicians were helpful and kind, it was when we had questions from the office that weren't answered and felt like we were not a priority. Hopefully in the future we will see quick responses before we get to our boiling point.

Mario L.

06/03/2021 12:00:00 SA

They refuse to quote a price over the internet. I only wanted to not waste their time nor mine with a ridiculous price quote. Found another plumber that quoted me their best price and I booked them!

Zé A.

8/21/2019

They advertise 24/7 Emergency Service & Repair. I just called them with a plumbing emergency. Today is Wednesday. The nice receptionist lady told me the soonest they could have anyone here is Monday.

I don't think these guys understand what 24/7 emergency service means. Hopefully they will adjust their promotional materials to reflect the fact that they're useless.

Asma A.

09/10/2021 12:00:00 SA

A#1 Air did a fantastic job cleaning our air ducts, vents and installing Green Air. They were professional, knowledgeable, tidy and their crew was very dog friendly. I

David L.

8/16/2020

Service was fine, no problems there. They got my AC up and running at 9:00 at night on one of the hottest days of the year, and they did it quickly and at short notice.

The Technician did try to enter my house at one point without knocking and almost let my dogs out, which was weird.

Main complaint is that the price was EXCEPTIONALLY high. $449 to spend about 20 minutes replacing a $50 part and I was told that was not an emergency fee and was the normal rate. They know it's hot and people are desperate and they are using that to their advantage.

Tommy W.

5/30/2019

I had my entire HVAC replaced last year through A#1 air and it has only been problems with them. Everything from blaming me for their mistakes to missing issues that has caused me not to be able to sell my home. Stay away from A#1 air.

This started last year when I noticed one floor of my 3 floor condo was not getting cooled. I called them out, and they said it was my zoning motors and zoning system. After spending thousands of dollars they said it was fixed, but then things got even worse. They came back out and advised me to get an entirely new HVAC system. I talked to the salesman, we agreed on a system, spent even more money, but at least I would have AC during the Texas summer.

They start removing my AC system and installing the new one. At the point they're about finished, they tell me they need to turn off the sprinkler heads in my attic. I noted I wasn't informed about this and would have to call my HoA since they control all the sprinkler heads for my unit. It turns out they will not install the new system for any reason why the sprinkler heads are active since they need to do some welding and my HoA will not turn off the sprinkler heads for any reason since if there was a fire, the HoA would be liable. At that point, I was stuck in the middle of these two sides.

After some time they start removing the system they just installed and tell me I'm out of luck because my old system was destroyed in the process of removing it and they can't install the new system. They tell me there are zero options at this point, want to terminate the contract, and blame everything on me. The head of sales calls me and tells me about this, I tell him I was never informed about the sprinkler heads, he tells me that's impossible and calls me unreasonable. We yell at each other for a while, and I eventually read him the contract to show there's nothing about sprinkler heads. He proceeds to tell me he hadn't read the contract but was sure they were right and angrily hung up. 20 minutes pass as I'm researching legal action and he eventually calls back all apologies. Turns out, A#1 did mess up and suddenly there's a solution.

They can glue the pieces together instead of welding them, it's just more expensive but since it's their fault, they would cover it. They have to order the part and a day or two later they finish. Except they didn't glue it properly. All the freon leaks out into my attack, they try again, and things seem to work. Except they don't, turns out they missed the initial problem at that first visit. See they initially saw the zoning system was the problem but they never bothered replacing the zoning board, the root of all my problems (and the cheapest to fix). I never needed a new system, I just needed that zoning board replaced. They replaced that and all was good for a while.

Over the next year I had some minor problems and they came out and fixed them. Now, I'm trying to sell this condo and it's only grief and butting up right to the end of my warranty. First buyer inspector came out, and failed it on the AC but didn't get us specific details but they pulled out. A#1 came out, did a full diagnostic, and blamed the problem on the inspector. Had another buyer lined up and they did an inspection and, again, it failed on the AC, buyer pulls out.

Do not use A#1. They are crooks, they try to upsell you when you don't need things, they miss crucial issues, and they do shoddy work just to get out of warranty work. On the upside, they paid for weeks of hotel stay and I haven't paid anything since the initial install, but it's not in any way worth it.

This has been my worst experience with a business ever and I can't wait to never use them again.

Dan A.

07/08/2020 12:00:00 SA

Well... a#1 offerred me $100 refund and a maintenance contract for free. This is Dan A that paid them $940 bucks for a fan motor and a cap. For some reason I couldn't comment on my post. So...pay them $900 and get this bs. Save urself time (in 87 degrees for 2 days after 3 techs and call someone else). Really? See my original post.....

Sara C.

06/08/2021 12:00:00 SA

If you value your time, money and peace of mind do not use this company. They came out to check our A/C and told us two of our units were old with many repaired parts and they needed additional repairs to be ready for the hot summer season. Since I am pregnant my sweet husband wanted to make sure I had A/C this summer so we decided to be proactive and replace the two units. We will never be proactive as home owners again. A sales person called us before the end of the month with specials and offered us two thousand off to purchase before the end of the month (which was in just a few days). We purchased the units and had them installed. We have owned these units for 10 days and had approximately 6 separate service calls to this company. Each time they come out, discover a problem then repair a part or something. Each time we have to call back and explain we are having another new issue they want to put us in the repair line with everyone else when should receive priority since we are having issues with brand new equipment. If I could go back in time I would NEVER buy new units and especially would never, ever recommend this company, not even to my worst enemy. I have talked to every department with nothing more than sorry and I even called Michael Witten, who is supposedly one of their high up guys, two days in a row with no returned call. This has truly been a nightmare. Either the equipment they use is faulty or their technicians (who are very polite) are completely incompetent. We have even had supervisors and lead technicians out on several of these calls. I now have two brand new units with multiple repairs parts that still aren't working. I hope if you are considering giving your hard earned money to any entity of this company you will reconsider.

6/21/21
Just an FYI the company has been in touch but still hasn't resolved things or followed through with us. They are quick to respond to reviews but slow with actual resolutions.

Rusty E.

3/25/2020

William Green was our service tech today. He arrived on time was very thorough, polite and described to me what he was looking for and how everything checked out.

Thank you again!

Andy R.

10/16/2019

A1 also does electrical!!
Called A1 to see if they could help me with an electrical problem I had. They made an appointment and kept the time within 30 ( not bad considering where we live). They came out and diagnosed the problem call TXU and waited 4 hours for them to show up. Once the problem had been determine it Took them 30 minutes they fixed what could've been a Very dangerous situation at my house. Needless to say they were a lifesaver for our family.
I Highly recommend them for any of your electrical or air condition problems you might run across that needs a professional person to handle
Thanks again to your staff and Chris (service person) who handled our job in a very professional way

Efrem N.

8/16/2019

Thanks A #1 air condition service,
They came to my home within a day & installed a new system the following day. The guys who installed the system were awesome & extremely professional. I would definitely recommend A #1 air condition service to all my friends & families. I can't say enough good things about the 2 guys that installed my system. Thank you so much A#1 for such hassle free experience.

Larry D.

06/03/2021 12:00:00 SA

Very dishonest company, my one star review doesn't come close to how they really score. We used them for several years and even had a maintenance agreement which was a complete waste of money. They replaced our heating system in 2018 and tried several years ago to get us to replace the AC unit stating at one point it was dead, but since has continued to work fine. Recent AC tuneup special was the last straw, the tech tried to report several issues including a bad capacitor that replacing was quoted at$390.00. I declined, but had the Freon topped off. Can't say it was really needed though. I replaced the capacitor myself in 5 minutes for $27.00. Not convinced it was necessary as no improvement in the units operation. Unfortunately this industry is known for taking advantage of consumers and its best to get another opinion when selecting a service company.

Double L.

8/25/2021

The team at A#1 Air is amazing. Thier service was spot on. They were very responsive and kept me in the loop on the service time.

Ken L.

8/20/2021

Hey jared B. Gave my impression and not my job to contact you to discuss follow up. you need to contact me

Toph M.

04/03/2021 12:00:00 SA

Be careful. They came out to look at our furnace after the ice storm and said it would be almost as cheap to replace the system as it would be to repair the broken motor. He said the system was installed in 2012, which was longer ago that I thought, but I didn't argue. Then he went out to look at the condenser and came in saying that it was old, but he could give me a deal on a whole new system. I asked him which condenser it was, knowing that one of the two had been replaced a few years back, but he said they were both exactly the same age and model and each had rust on them. This definitely raised a red flag for me, but I still thought that maybe it has been installed longer ago than I realized. I was practically ready to sign up for a new system, which was over twelve thousand dollars. The service guy did a great job telling me how great the new system was and they had a couple left at a discounted price because it had a scratch or dent and they couldn't sell it as new.

After he left, I went out to look at the condensers myself. One was clearly newer than the other, had no rust at all, and was obviously a different model. I called someone else for a second opinion. He came out, agreed that it was the motor, but said our system was less than 5 years old and would still be under warranty. So instead of over twelve thousand dollars, the bill from the new company was around 200. The part was free because the furnace is under warranty, and will be for another 5 years. Bottom line is proceed with caution and get a second opinion. I was told things by A#1 air that simply were not true.

L W.

08/12/2021 12:00:00 SA

Danny Jones was very honest, great to work with, would like to have him again if ever needed. We had a good experience.

Shane S.

12/29/2020

This place is all about up-selling you, whether you need it or not. If you call for an estimate, they'll send out a highly-trained, highly-motivated salesperson. I called for a simple duct-cleaning estimate, and they sent out this slick-willy salesman who clearly had his own best interest at heart. I'll give him this: he was a convincing salesman. He lied with a lot of conviction, which is what made me so angry. I fear for elderly or otherwise vulnerable people who will get robbed by these people because they don't have anyone else who can provide an objective opinion. As soon as he arrived, he made a b-line for my attic to inspect the system - he clearly had no interest in performing a duct cleaning. I made the mistake of mentioning that my humidity had been too high lately, and that was all he needed to try to tell sell me the moon. The humidity issue ended up being that we'd accidentally left the fan running, and simply turning the fan off fixed the issue. Apparently turning off my system fan saved me over 8 grand.

This guy gave me three estimates (actual estimate attached to this review):

1. The best option for $8,181. (Not far off the price of a brand new HVAC system by the way.)
2. A mid-level option for $5,358.
3. Their bare-bones option at $3,990.

And of course they were pushing the financing option, which make them even more money on interest. I asked for DUCT CLEANING mind you. Instead he tried to sell me a re-seal of my entire system and a bunch of other stuff I don't need. Luckily for me, my brother is a very accomplished HVAC professional (who unfortunately doesn't live on the mainland U.S., or he'd have done the work), and my brother was able to verify that the estimate was a complete scam.

Steer clear of A #1 Air - you work too hard for your money to let these greedy folks have it.

William P.

08/07/2019 12:00:00 SA

At first I was not pleased. I will have to say that they have gone above and beyond to keep me as a customer. I am very happy with the service that was provided and the leaps and bounds they went through to keep me as a customer. I give them 5 Stars for the dedication, experienced technician sent out and the step to make me as a customer satisfied. I highly recommend them and will make sure to have Mike as my technician. I was 80% sure if the problem and he showed his ability and experience when he explained the problem to me even when I already knew. Awesome service. Thank you Chris and thank you Felecia for following through!

Janine G.

08/04/2021 12:00:00 SA

We bought a new air conditioner last year and we're having difficulty getting the air in the master bedroom. We had A#1 Air come out a few times after the installation to see why we weren't getting the air flow. Finally, Allen, was able to see we needed the ducts moved to be straight instead of the u-shape we had. I was impressed and we are now having good air flow! We have bought 2 Dakin air conditioners in the past 3 years.

Jody S.

02/12/2021 12:00:00 SA

Had company to come look at my current heating and cooling. The diagnosis was bad. I had already figured we would need to replace the 20 year old system. On Wednesday feb 3 2021 the new system was installed. On Friday feb 5th the ductwork was cleaned. We noticed before bed it was cold in the house but did not over think it. The thermostat was a bit technical. But during the night I was cold so in the morning the temp was 63 degrees. I kept pushing buttons to get temp to raise nothing at one point it was blowing straight up cold air. I did finally figure out where the turn OFF was. So I called they will be out sometime today which was Saturday February 6th. It was after 9:30 pm at night before anyone came. This guy was not able to get it to run so we had to wait on another guy to come and he was able to get it to run on electric instead of heat pump. With that being said it is going to be next Wednesday before someone can come out and fix it to run correctly. It was fixed but then the tech said we are going to have to come back out to enlarge a return because it furnace is not able to pull enough air. Now it is Friday 12th 2021. I got a call at 8:19 am they are on their way out I asked how long 30 to 45 minutes. I called at 9:56 wanting to know where they are, as the lady was getting in touch with dispatch they arrived. This has been a nightmare. Maybe we are (that) unlucky ones but I am EXTREMELY UNHAPPY. A new install and broke 2 days later. Takes over a week for a complete fix. Terrible service, terrible communication and no one in management to call and apologize and make it right. I am hoping we have no more issues on this install anytime soon.

Bender R.

03/12/2021 12:00:00 SA

I see their vans speeding on my street (I live on busy street), when they finally kill someone trying to maximize profit I hope the lawyers really stick it to them.

Brittany C.

3/13/2017

I have no idea how this company ONLY has three and a half stars - this has been one of the BEST customer service oriented companies that I have ever worked with.

Here's our story:
Our A/C unit has been giving us problems for about six months. We bought this house in February of 2016 so we still had our one-year home warranty. We called our home warranty company and they sent out a technician from a company I don't know the name of. It was one of the worst experiences I have ever endured from a company. A couple of months passed and my husband told me to get ahold of A#1 Air. We've seen their commercials and read reviews on them (like we do with everything in our life) and decided to go ahead and pay the $59 fee for them to come out and check our system.

The first technician that came out, Mr.Carter (I don't remember his first name...), was extremely knowledgeable and took the time to show us everything he was checking. He gave us advice on different things he had seen throughout the years - he had been in this service (maybe even with this company) for over a decade and had worked in multiple positions. Such a great technician and a great first impression of the company.

After explaining everything that was wrong and giving us our options, we decided to just go ahead and replace our A/C unit in the attic (luckily we didn't have to replace the heat pump outside either - and thanks to A#1 Air employees I know a little more about the whole unit!). Mr. Carter sent out the next guy, Bubba Johnson. If Mr. Carter's customer service hadn't sold us on being lifetime clients of A#1 Air then Bubba Johnson did! Not only was he extremely personable and professional but he too knew the industry and the product inside and out. He brought us into the attic to show us every detail that could possibly happen with our unit that we were replacing.

Now all of that happened this past Friday (it's now Monday). Bubba gave us the option to finance or pay cash (card, cash, or check). At the initial meeting on Friday we told him we were going to pay one way and he said to call him if that changed by the time they were going to come out on Monday to install. Well, we did change our mind on how we were going to pay so we called at 8:30AM on Monday. Bubba answered on this second ring and it sounded like we had just woke him up. We felt terrible! Apparently, Mr. Johnson works nights. After apologizing profusely and him telling us it was really no big deal, he was able to come out to our house again around 11:00AM to get the papers signed and ready for installation.

Not only have we had AMAZING service from both gentlemen that have come to our house but the call center has been incredible!! They call about 30-40 minutes before a technician or Comfort Advisor (Bubba's title) arrives to give us a head's up, which is great for us because we have a dog that we have to put in the yard before we let people in.

Later today is when our installation is scheduled. Bubba said it should take about four hours. After they come, I will edit this review; honestly, nothing at this point could ruin how I see A#1 Air. They are just a phenomenal company and I am definitely going to be using them again in the future for any of my HVAC, Electrical, Plumbing or Security needs!

Thank you A#1 Air for having such amazing people work for you!

Customer for Life

Nancy S.

07/03/2018 12:00:00 SA

I scheduled with A1 and would receive calls every 1-2 hours with the same scripted line, we still have you on the schedule for service.... On the first day, it went on for a few hours. So I cancelled meetings the next day to allow a window of 9:30-1:00 to be scheduled. I was told that I am On the schedule between 9:30-1:00.

And day 2, same situation. I receive 5 calls telling me the same thing.

I lost 4 hours of my life and income due to this, and became irate at the lack of clear and honest communication with the scheduling team. I asked that I be called 30 minutes before the tech is to arrive. Instead I get multiple calls to keep me on the hook. Nobody knows anything about how long it will be etc.

That was it. I wasted my time and money. I asked to be compensated for the $280 loss and suggested they really evaluate the customer service model and the delay and promise and not deliver strategy as it may work with people who don't work, but don't schedule with someone for a specific window if you can't make it. And be honest up front.

Now that I have read the reviews, I can say that this company is designed to rack and stack. And the calls made to keep you expecting something are done to prevent you from calling someone else.

I swore quiet a bit while explaining this. But I seriously have little patience for people who waste my time.

And the customer service role is really just a poor woman who has to call Brad Hehn to ask what to do.

Brad declined to compensate me for my time. Now I have to get an attorney and go to small claims court.

If you have had a similar experience or even other gouging or high pressure sales techniques, please contact me. I would like to gather as many facts as possible to make sure this business takes responsibility.

Please email me. Nancy.Strickland@outlook dot com.

I will take your facts, find the business practices they use which can add up to serious consequences to the people who push these trashy tactics.

And anything that comes from it will go to repayment for what you were stuck with.

There is no need for a business to take advantage of or abuse the privilege they have to serve the community.

Things like this get to me. And I will take action. Email me with your facts.

Include the date of service, what the issue was, what A1 tried to sell or do, and what the final outcome and cost was.

Also, if A1 offered a discount, what was it?

We will have 3 other AC companies participate as experts in the business to prove A1 is using deceptive business/trade practices and any fraud we can prove.

Just send the facts to me. I would like to get the case together and file something by September 2018.

Thank you,
A consumer who will not tolerate such horrid business practices.

Cindy S.

7/19/2018

Well the woman I spoke to who dispatched a repair person, to my mom's AC issue.
I was told 99$ is everything but the Freon which 19.00$. I was told 19.00$ then he could not check for a leak. It was too old and she needed needed a new 9000.$ I explained, my momma is 77 years, and we found out was living with no air in 105 to now 110 degrees. Just not be bate and awiched, I will NOT CALL to ask what to do

Bruce C.

8/24/2020

I just had my A/C system checked as part of our service contract. We have struggled with certain registers getting dirty at the opening. While I have asked previous technicians what the issue was without any specific advice, the technician that came out this time was an expert. His name is Mo. What a nice guy with a wealth of knowledge about the HVAC field.

He explained how the fins on the front of the register were too closed. He said that will impede the air flow and cause a backup of air in the airduct. That in turn allows a build up of dust and possibly moisture. By opening up the register fins the airflow in the house has increased by at least 50%.

That will certainly lower our cooling cost, reduce the strain on our unit, and help our air ducts to stay cleaner.

Thank you Mo, we appreciate it.

Carrie G.

7/29/2022

do not use this company. 2 weeks ago had them out 2 days in a row still not working. 3rd day could not get them to call back to actually tell me when they would come out. The first day they said the drain needed to be flushedso paid them for that, still no cold air that night second day came out for a minor electrical repair, Paid them for that and still no cold air. Day three after no commitment to come back out from them found another company to come out and got picture and video proof that the drain was never flushed. Paid second company again to do that everything's working great. Have called and asked multiple times for management to call me back or a supervisor or owner not a single phone call other than the customer service rep who keeps saying she's going to reach out again to management. ask for a refund on at least the work that they did not do but charged us for and of course they can't refund it because we didn't give them a chance to fix the problem

Mitch P.

1/28/2022

1 heres why : I'm so disappointed after being a 10 year club member A1 has always done my seasonal checkups and last Saturday A salesman and i repeat SALESMAN/TECH Norberto looked at my inside unit and saw trouble and heard noise right of the get go ! I told him this thats awful funny because i had to get up and turn the heat down and it being right there by my bedroom I've never heard any troubleing sounds coming from the blower motor before , so with a surprising look like a deer in the headlight look on his face so then continues and goes into a spill of it saying it wont last long and WOULDN'T you know it within the next day and a half the blower motor mysteriously goes out ! He was so consumed on giving me all the plans that he could do but they were only good thru the end of January and plus he kept bringing up the one with a free water heater . Yes I called and your salesman Taylor came out and repaired the price cut due to this happening to me it normally being a $4,000 dollar blower motor for $1,100 . Really ?!!! A $350.00 part and yall had the gaul to charge me $1,100.00 !!!!! Please ! So whats done is done and so is my business with your company . I will be sure to also let anyone and plenty others i come in contact NOT TO DO BUISNESS WITH A1 .

Bryan J.

04/12/2018 12:00:00 SA

PSA: I will never use this company again. Their Technicians are commission based and will try to over sell you!!!

I am not one to write reviews often at all, however, this is important. Do not fall prey to dishonest sales people.

My wife and and I, who is 7 months pregnant, just moved into our new one a week ago and I was installing my Nest Thermostats. After I completed install, I noticed that the AC setting was also causing the heat pump to kick on. We called A#1 because they had previously come out late at night and we were in the same boat previously.

Our rep, Mike, came out and rewired the Nests so they would function properly and all seemed well. My wife asked him the condition of our system and he told us both units were shot and needed a full replacement before the summer at 14K!!!

He knew that we were new to he home and didn't have much info about the previous care of the units, knew he could rattle my pregnant wife, and took his chance to SCAM us. He informed me we were leaking Freon and once our coils on the units malfunctioned that the whole unit needed to be replaced. As a courtesy, he said he topped off the Freon in our system and left. We were now facing the prospect of new units in a home we just moved into.

I have since had 2 more A/C companies come out, Cool Guys A/C and The Colony A/C, and both have told me that there are currently no issues and no leaks to be found. They also told me that it was very unlikely my Freon was topped off.

I'm glad there are still honest companies out there, A #1 is definitely not on of them. Your technicians represent your company and what he did was very immoral.

Please do not make the same mistake we did and go with a company that pays their employees by the hour.

Jason W.

12/03/2019 12:00:00 SA

This company sucks. Never showed up after they said they're on the way. Waste of time. They never even called to cancel. We took off work and they kept saying be there in a hour.....the whole day.

Bri N.

12/30/2019

Talented techs But .Very expensive plus they sell your contact info to other companies to use for marketing purposes ..!

Lloyd S.

4/30/2020

The technician that came to my house today to clean my air duct did a very good job and was very friendly and helpful he made sure to be very careful with my furniture and clean up any mess he made when working I'm very happy with the service I will use A 1 AIR again if I need any more work done on my AC unit

David J.

07/02/2020 12:00:00 SA

We needed a good electrician because we have had several bad ones. We called A1 and Zach Stinson came out. He was not a high pressure person but made good recommendations. He listened to what we wanted and didn't loose his patience when we made a last minute change. I would highly recommend Zach Stinson and A1.

Robert S.

4/27/2021

We were called during the day to keep us informed when the technician would be coming. Once he was here he put on a mask and show covers to protect our floors. He listened to us describe the system and any problems that we have had. He then completed the inspection on both our units and gave us an official report. While they may be a little more expensive than other companies, I feel they are well worth it.

Mark R.

2/22/2018

I went with them because they are big and have crews 24/7. They have been OK, but what I don't like and the reason I will look for someone smaller is the following.

1) When they come for an inspection, they always find problems and multi $K solutions.
2) Can't answer why the crew 6 months ago didn't see the same problems - I am not talking about things that wear out
3) The guys who do inspections are sales & technical guys. They are compensated to find problems
4) The inspectors state they will be back to do the job and make sure everything is done right, but A1 doesn't send them back unless you complain. Someone else gets the job & work.

Lynnette A.

6/17/2020

So upset with A#1 Air. My husband and I had a central air unit installed by A#1 a couple of years ago for close to $9000. A#1 Air has been very persistent on doing regular tune-ups and plus items typically have needed worked on from the start -which I am always surprised because it is a fairly new unit . We did purchase a warranty so most has been covered so we pay for the many visits.
A year ago our upstairs unit was not cooling in our daughter's room. We didn't want to pay the 6000 or 7000 dollar estimate from A#1 for our upstairs unit (we have a 1.5 story home) so we hired a licensed independent contractor to install a unit or whole system for half the price. The system has been working completely fine and has for the past year. A#1 Air came out very recently and did their inspection and then claimed several things were going to occur if we didn't fix our upstairs unit including extremely low freon. Well, guess what (?!) , the very next day, all those things happened, pipes froze and there was a leak (everything they told us would happen ironically happened the very next day)The air quit blowing cold air attic floor is getting wet from the frozen pipes thawing plus the second guy that came out said it has to thaw and we will get a leak possibly in our ceiling below so of course, we very upset. We got a call because I told them how upset and all this seemed suspicious. They said, since I was upset, they would fix for $1500 instead of $3800! Well, we found out the valve on the freon was not tightened so was leaking. The the original guy that installed the upstairs unit luckily fixed the unit for $120! I just am so unhappy for the stress this has caused and feel like there are very shady practices!!!!

Carrie S.

06/03/2021 12:00:00 SA

Great Service! Called for help with my toilet. I knew it was something simple but didn't know what to do. They worked me in quickly, fixed it fast and DIDN'T CHARGE ME! Mark did a great job! It was something simple but that's great service. I will be calling them all the time in the future for my plumbing needs.

Khristina M.

07/03/2018 12:00:00 SA

Our AC stopped working on a 100 degree day. We realized it at 1am when I felt really hot and sweaty. We called a bunch of places that said they were 24 hours service but many did not get back to us. One place wanted $250 for an emergency call but could not even give us a ballpark estimate of when they could come out.

We called A #1 Air at about 2am. The answering service was quick and only wanted $99 to come out on an emergency call. They said they would be out at our place by 4am. The repair guy was here by 3:45 and out by 4:10am! Polite and efficient, we were very pleased!

Thang N.

04/10/2020 12:00:00 SA

Here's another review for Yelp. I had a very negative experience with A#1 Air. My HVAC system wasn't working. The price for them to come and take a look at your system is $59. Fair enough. When the person comes, he took a look, and said he'll charge $125 to fix this. I ask him what's wrong, he said he won't be able to tell me until he fixes it and charge me $125. I said well won't you at least tell me what's wrong?. He said no that's not how it works, you either pay and we fix it or I would have to guess what's wrong. I told him to close the panel, pay him $59 and he left. He forgot the phone on my attic, which he then came back and got it. The problem was with the fuse, which would cost you a grand price of $5 at Home Depot. I would have even paid it if he said $50. Very dishonest business. There're better ones out there. Stay away.

Laurie W.

5/26/2021

Had a great experience with A#1 Air. I recently purchased a house and the HVAC system was making concerning noises so I called to get it checked out. The inspection was thorough and I made the decision to replace the unit. The crew showed up the next day and completed the install in a relatively short time. They took care to protect our flooring and left everything very clean after showing us all the features of the unit. I recommend this company very highly!

John H.

2/27/2021

My wife and I have been customers of these folks for years. They are pros. They did a complete duct cleaning last week. They treated our house like it was there's. Great people.

Maxwell B.

05/07/2018 12:00:00 SA

Had annual service. So knowledgeable. Air blowing so strong now. Didn't try to sell us anything. Just came and did the work. Fixed a few issues we were not aware of.

Totally different from company last year who tried to sell us stuff rather than servicing unit.

Shannan S.

4/26/2019

it's a friday and these guys came out same day i called them to check our a/c. with an office full of ladies, there's no way we could delay! Christopher and Cody were absolutely perfect about taking care of us and identifying our issue.

Thanks guys!

Blake T.

05/07/2021 12:00:00 SA

I could not recommend this company more. Jeff is the most knowledgeable plumber I've ever met. I've had probably 10 people look at the problem at my house, and Jeff diagnosed the problem quickly and provided a plan and a backup plan. He was very professional and provided me with updates throughout fixing the issue. The company called to let me know when the tech was on the way. The pricing was affordable. I will never call another company for any AC or plumbing related issues. Honest, transparent, knowledgeable, and affordable. Can't ask for anything more in a company. Thank you so much!

Dan M.

06/06/2021 12:00:00 SA

Had a new unit installed in 2018 and have had more issues with it than a unit we had in place for over 5 years! They subsequently moved out of our area and no longer service our unit... VERY DISAPOINTING. BUYER BEWARE!

Michael O.

03/05/2018 12:00:00 SA

DO NOT USE A#1. Every other review about them coming to service AC and then the tech trying to tell you something else is wrong, usually quoting $1k+, has absolutely been my experience. Every 6 months someone has come and told me something is wrong, something really expensive to fix, but they couldn't tell me why the previous person didn't see it.

They are liars and rip off artist.

Jose F.

12/08/2019 12:00:00 SA

A/C without power, over 4 weeks ago, trying to save some money for fixing, took many phone calls to have someone out here. We all work, I asked if someone can come tomorrow early in the morning... sure we can arrange that, technician showed up around 10 am, off the back without offering a diagnosis and knowing the problem, just looked at the system outside and tried to sell me a brand new system both A/C and Heater. Ok, how much is that? Took way too long in going from his van back to me with 0ver $17,000 brand new system to sell. Now not just the a/c but the heater as well. The technician, very interested in my credit but not knowing if I could really afford it. Very frustrated, I explained I had to get ready for work around 12:30 pm, so immediately he turned rude and went TMI about he didn't know, if that was the case he should reschedule for another time... a proper diagnosis would've saved time for both customer and company, I got charged $59 for the most improper way of doing the diagnosis. Pretty much in his own words, if I was you I call the guy that installed the a/c fan or motor, cause there is no power. Again, this is a business tailored to meet company's quota which disregards customer service, and if they offer customer satisfaction I can only tell it is indeed a SCAM. Worst experience ever. Nothing got fixed, and never found out what the problem was.
DO NOT CONTACT THIS PEOPLE, keep looking.

Don R.

06/07/2020 12:00:00 SA

We have a Daiken Unit that A-1 installed less than a year and a half ago. It has been flawless since install. Ten days ago it was time for it's check-up. A technician arrived, and checked it from top to bottom and gave it a clean bill of health. He said everything looked good and all the readings were great. A few days later, the troubles began. It stopped cooling, and the temperature in the house hit 80 degrees. We are on tight schedules and opposite working shifts in our house so it took an additional day or two to contact them. We related to A-1 that we had a flawless unit prior to their tune-up...but that since service, it was no longer cooling. We told them that the service was 7 days prior.
A very polite technician finally arrived, after several hours waiting, at around 6pm...He spent over 4 and a half hours running tests and checking readings. He recharged the FREON and ran tests. He patched one leak in the air handler. (Plenum) While he got the temps down a few degrees, by that time it was almost 11pm. He was honest and said that he would need to contact a more senior DAIKEN tech to come out. This was on Thursday and the temperatures were still averaging about 77-78 in the house. We heard absolutely nothing back from A-1. Saturday afternoon, I recontacted them after work. They said that they would contact the tech and find out Where the disconnect occurred and that Someone will call you back. It is now Sunday morning. I have not heard back from them and my problem is not resolved.
How does a system that previously worked so great and so reliably suddenly stop running efficiently after one of their Tune Ups ? Why do they have a 15+ thousand dollar system that not all their techs can service? Why can I not read one word on their last service receipt?
AND.....Why do they not follow up on issues after being informed of questionable maintenance or questionable customer service.

Carol F.

3/31/2020

We have used A-1 for years and have a maintenance contract which includes plumbing and electrical. We just had coils for air installed and our breaker box replaced. Excellent service. We receive calls and texts prior arrivals and follow-up afterwards. I HIGHLY recommend A1. Dependable and honest.

M D.

9/22/2017

DO NOT use this business! The technician showed up on time and was very pleasant. Hi quickly diagnosed the problem as a condenser coil that was cracked and lost most of the Freon. He explained this freon was $95 a pound and we needed 10 to 11 pounds plus a new coil plus labor so we were looking at $3500+ for the repair. He thought a better option was to replace the 14 year old unit for about $10K which we could finance at 0%.

Well we called a second party who found the problem was a broken wire in a connector and replaced the wire harness, checked the rest of the system and told us the compressor fan probably won't last too much longer and charged $300.

BTW that individual can get us the same new A/C system the crooks at A#1 quoted for just under $6000

DO NOT CALL THESE CROOKS

Following up with their We want to make it right message is touching but the owners really seem to be indifferent and show no real interest in discussing their business. Instead they are hiding behind their Customer Service staff and won't speak directly to you. It has been three days since I reached out to talk with the owner and her response was to not respond to my personal email address.

Btw the funny rating from Mateo is the technician that diagnosed the completely dead unit with no Freon. The next technician from a competitor actually found and fixed the problem. The unit is still running fine now 5 months later.

Carmen S.

3/24/2020

We have used A#1 Air for the past several years. Today we were having a new roof put on our home. While nailing on the shingles, they hit our air-conditioning pipe and the vent for our hot water heater came loose. Within 40 minutes, both repair technicians were at our home fixing our issues. Thank you for your quick response. Happy customer!

Jennifer B.

9/22/2019

I had these guys out about a week ago and everything was great and they were very helpful. Today, I returned from being out of town to find standing water both sinks in the master bath. It had been slow draining, I assumed my long hair had clogged the drain so I was going to remove and clean the drain stopper.

When I got under the sink I noticed water was dripping into the cabinet from the sink. When I unscrewed the cap that attaches to the rod in the pipe water began to pour out. Luckily I had a bowl nearby to collect the draining water. I called A#1 air, feeling thankful they are 24/7 and was more hopeful they could help out.

The guy on the phone was very nice but said the soonest a tech could get out to my house was Tuesday. I explained the pipe was still actively dripping and he said that he understood but maybe I could go ahead and book for Tuesday and then hope someone else cancelled. I asked if there was any kind of emergency crew they had to get to people sooner and he told me that they did have a crew for emergencies but only if your house is flooding. I explained that since this was actively leaking it would be flooding by Tuesday we're i to wait that long. I even said I would take a midnight appointment to get this taken care of. He said he would call a manager and get back to me.

He called back and informed me I would have to wait until Tuesday and we could schedule that now but then I could wait and hope there would be a cancellation to get them out to me sooner. So I asked him, I have to take off work tomorrow in hopes someone cancels but if they don't then I have to take off work again for Tuesday all the while the drain is still leaking. And he said yea. I said this is crazy, I can't wait 36-48 hours with a leaking sink and take off work in the hopes that maybe y'all can come by. He said ok so that ended the call.

I called a different 24/7 plumber and they are finishing a job now but on the way to me next. Today. Not in 2 days or maybe sometime tomorrow.

Don't advertise 24/7 like you can take care of a problem any time day or night if it's actually going to be 2 days. I get y'all are busy and this isn't ankle deep water but asking me to wait 2 days with it still leaking or take off work in hopes there's a cancellation isn't an ideal solution.

Jennifer M.

09/12/2019 12:00:00 SA

We have a new system with this company. They call and say they need to come for 1 year checkup. They then proceed to tune it up and then tell us after it's going to be $39 today. The guy tells us we caught it on special, it's usually $99. He then proceeds to sale us a service plan. He starts off telling us about $12/month then goes but if you pay the one year service agreement of $144, todays cost is waved. Then when my husband decides on what he is going to do, the shifty salesman says we have 3 levels, let me run the numbers for you. 35 minutes of listening to his bs, my husband gets frustrated and says he is just going to pay $39 and call back. 10 minutes later salesman is still explaining why we need the service plan. Then asks my husband if he is sure he is just going to do just $39 today and not one of the plans. What a waste of time!!

Jeff J.

08/07/2019 12:00:00 SA

We have a VIP Membership with A#1 Air, costs about 700.00 a year, plus I just spent 15K on a new AC unit with them last month. We had a hot water heater burst, water everywhere. Called A#1 and they could not send a tech over until the next day. I called home advisors, got hooked up with Wilson Home Services. Totally different experience, had a tech here in 40 minutes, problem solved. Want to see the difference in these two companies, check out their ratings on Yelp. Wilson Home Services...4.5 stars, A#1 has 2.5. I will never call A#1 again. Great way to treat your VIP Members A#1, that 700.00 is only good to reduce the service call fee, it does not get you treated any different than any other person on the street who has not paid the 700.00. It's a rip off, just like the company!

Jeff G.

7/21/2020

Do not do business here! They have great sales people and do good installing new air conditioners. But after spending $34k they cannot bother to send a technician out. We have waited two days because the new units are not cooling the house down like the old units did. And all we get is a call every two hours saying that technicians are in the area and will call when they are 30 minutes out! They cannot even give us an update on where we are in a queue! Asked for a manger to call and nothing yet. Very disappointing.

Jared G.

8/13/2019

So much for 24/7 service.

Called on a Saturday. Couldn't be seen till Monday.

It's now Tuesday and still no contact, no tech.

Just another shady company selling promises that they can't keep

Janet S.

7/31/2019

I would rate them NO stars if I could. We use to be in their membership club where they come check the units 2 times s year. NO MORE! The tech this time said both our units were leaking, both need the coils replaced, and both fan motors and capacitors and hardstart needed to be replaced. All at the same time..... and both units! What's the chances of that! What a lucky day for the tech that receives commissions off the invoice! Never seen such a blatant fraud of stacking a repair invoice. On top of it he also said we were down to 30% of our Freon. We had a different company come out to fill the Freon and they could only add A HALF a pound! STAY AWAY from this company

July 31 2019 Update: our units are still running fine!

Brent W.

7/14/2020

I had A#1 install a $17000 system in my house almost exactly 5 years ago. To date, I have had something go bad/stop working on the system every year since. And I just called them again as one of my units stopped cooling again, but the soonest the can get out to even look at it (and charge me to look at it) is 4 days away when we are in 95+ degree weather. The last issue I had with one of my units i had to argue that the manufacturer part needed was indeed still under warranty (that took an additional 3 days to resolve). I would be very cautious with A#1 as it appears to be all about the upsell and not about providing quality units that last.

L G.

8/30/2020

THEY PRICE GOUGE!! Chase H told me my schrader valve was leaking. Had to replace before testing. Of course he busted it & ALL the freon blew out. (His tool broke). Then he placed 5 pounds of freon in. ( He said it holds 8). A $20 part & he charged $184.00! Then it stopped working. Not even 5 minutes after he left. He returns. Then claims it was the wring sized capacitor. A $30.00 capacitor & he charges $390.00!! He tried to get us to replace the fan motor. WE JUST DID BY OURSELVES JUST 3 hours earlier! It cost us $120.00! When my husband said he was going to take back the part & accuse the shop of giving us the WRING PART, Chase recanted & said nothing is wrong with the motor. Because he claimed IT was the wrong part, too! Was trying to charge us $690.00 fir the fan motor!!
The best part was he was trying to test the inside coils. He couldn't poke the duct work. He steps up & until the closet & 'after poking around' claims there's a leak!! (I bet he caused the leak!) Took some time before his machine screamed!!
Then said we needed to replace the unit. A Carrier 3 ton was $10,000.00! I got quotes from 4 other places!! REPLACING BOTH MY CARRIERS, was $10,500 to $11,000.00!!!!

STAY AWAY FROM A1AIR!! SERIOUS PRICE GOUGING!!!'n

Fisher A.

8/19/2017

LITERALLY almost killed my son!

Yesterday, Thursday, August 17th 2017, I called your company A#1 Air because both of my AC units stopped working. A technician named Mike came out that evening and looked at both units. He told us that we would have to replace a fan motor in one of our units and that the other unit's compressor needed to be replaced, but he ultimately recommended a full system replacement for the second unit because the price difference was so narrow. He claimed that the Carrier brand compressor, which is only 4 1/2 years old, wasn't under factory warranty. He claimed the registration was never even done, mentioned that the home builder must have not chosen to register the warranty so we weren't covered. To replace the fan motor with a universal fan, we were quoted $523. He then tells us that to replace the compressor in the second unit would be $2950. Then he says if we wanted to, he could replace the entire outdoor system for the second unit for anywhere between $3200-$3800.
It was close to 8 PM when he comes in and tells us that there was reversed polarization in the fan and that since the fan can only be wired one direction, we would have to replace the fan. Then he tells us that he happens to have a universal fan in his truck and that he can replace that fan that night for $523 and that we would have at least one unit working so we wouldn't be without air conditioning that night.
With the exorbitant amount of the total quote, we decide to hold off until we can get in touch with our insurance company.
We make arrangements to call Mike the next day once we've heard from our adjustor.
He tells us we owe $247, which is not the original $59 for diagnostic services. It seems he replaced an A 1 Air Repair Level 1 blower cap and that it would be an additional $188. He did this without our express permission.
He then proceeds to tell us that he needs us to call him as soon as we can to set up the fan repair asap.
Around three in the morning on Friday, we were woken up by our 8 year old moaning. Immediately he stumbles to the ground and vomits everything in his stomach. I pick him up and force him into a cool bath, and we start dousing him over and over. I take his temperature and it reads 103 degrees. I keep covering him with water over and over.
Later that morning, we decide we're uncomfortable with the quote and wanted to get a second opinion and that we would ring him back later.
At 11:29 am, Mike calls me and asks if we're ready to move forward with at least replacing the first unit's fan. He pushes for a hard sale, but I don't budge. After I say no, he says, You're the exact opposite of most of my customers. Usually by now they're just ready to get their air turned back on. This struck me as a really odd thing to say.
Around 2pm, the second repairman we called for a second opinion shows up. We tell him what Mike has told us and that we want to confirm what Mike has assessed. The new technician takes us outside with him and inspects the unit. He's stumped because the unit with the broken compressor is missing it's start capacitor. He has to call Carrier with the model number to get the exact type of start capacitor needed to test the unit. Then the new technician looks at the second unit and discovers that two wires have been switched and that the fan that Mike told us could only go one direction has purposely switched so that the fan blows down instead of up. There is undeniable proof that Mike switched these wires. The fan had never blown down before. Mike is the only technician to have ever worked on any of our units up until that point and there we had direct proof that the wires were switched by Mike. I asked the new technician if he thought it was done on purpose. He said he believed that it had been because even a novice technician would have caught that mistake, so either Mike was so new at his job that he didn't even go to school or he purposely switched the wires.
The new technician bent, switched the wires, and the unit magically started working. The fan was blowing in the correct direction!
THIS MEANS THAT MY CHILDREN SUFFERED THROUGOUT THE NIGHT, THAT MY SON CAME CLOSE TO HEAT STROKE, THAT HE VOMITED, THAT MY TWO YOUNGEST CHILDREN SUFFERED FEVERS ALL BECAUSE MIKE WANTED TO GET AN ILL GAINED $523 FOR YOUR COMPANY.
Needless to say we were shocked and appalled. The new technician then told us that he called Carrier and that our 4 and a 1/2 year old compressor was INDEED covered by the warranty and that all we would have to cover is a few expenses and labor to get it replaced.

Basically, your company tried to get $4323 out of us dishonestly.

I confronted Mike by text (see attached) and he offered to bring back the start capacitor, though he claims it was broken.

Probably one of the most disgusting and dishonest companies I've ever encountered. Reading the other one star reviews, I now understand that this is common practice for this company's techs.

Leonard W.

02/12/2020 12:00:00 SA

Good morning,
I'm having some issue with the follow-up on service with your organization.

First it's a YORK system - Electric, w/ Heat Pump.

Allow me to outline the events:

a few months ago, somewhere around the holidays or so we had a few cold spells, your company diagnosed a bad blower-motor and the Chip.
The blower-motor wouldn't come on fully. They replaced it and the Chip, according to the tech. Things started working again, but I did notice that the temperature setting did NOT keep
up with the Thermometer. This should have CLUED your tech to check the relays on the heat-pump, because the system would go into AUX heating mode.

so a couple of months past... you know how Texas weather is... just wait till tomorrow it will change. Recently it's been in the 40's (cold and rainy)
I called ANOTHER tech out from your company, he says that I have bad relays on the Heat-Pump and the PREVIOUS tech should have picked-up on this and that it looked like the relays were disconnected.

THE MOST RECENT TECH SAID HE WOULD CHECK BACK AT THE OFFICE FOR THE RELAYS, I NEVER HEARD BACK FROM HIM.
I'M WORKING FROM HOME THURSDAY FEBRUARY 13TH. I WANT TO SCHEDULE AN APPOINTMENT THEN TO HAVE A TECH COME BACK OUT FOR A 3RD TIME NOW TO GET IT ALL CORRECTED.
HERE'S A CURRENT EXAMPLE: THERE'S ALWAYS A 6 DEGREE DIFFERENCE BETWEEN THE SETTING AND THE THERMOMETER, ESPECIALLY ON THOSE REALLY COLD DAYS.
The tech said that heat-pump and the main furnace aren't keeping up with each other. This causes my heating bill to jump up as well
I NEED THESE PROBLEMS CORRECTED ONCE AND FOR ALL AND NEED A TECH BACK OUT HERE ON THURSDAY 2/13/2020, Preferably morning.

Cell 682-521-3570 Call or TEXT
Leonard Williams, ASAP thank you.

Stephanie F.

8/25/2020

We have regretted using this company since our air conditioner was installed. We have unscheduled service on our unit multiple times throughout the year because our house will not cool below 75 degrees in the summer. On our most recent call, the technician told us that our vents from the unit into the house had been cut by another A#1 Air technician during servicing and were not fixed/ replaced. We have basically been air conditioning our attic this year thanks to an incompetent worker. Could not be more disappointed in the quality of service and lack of knowledge from the employees who have been to our home to service our unit. Thankfully someone finally showed up who knew what he was doing, but this went on for way too long. Do not use this company.

Linda G.

4/13/2021

We have used A#1 Air for several different types of service and have always been happy. They do good work. The most recent was for a plumber to replace 3 toilets in our home. I called to schedule and was told they have a $39 service call. When the plumbers arrived they told me it's $385 per toilet! Big difference! Not the plumbers fault but the scheduler should have said they have additional charges in addition to the service call!

Victor M.

7/25/2017

I felt compelled to give 5 stars but we all know nobody is perfect. I have been using A#1 for 5 years the A/C system we bought has worked as promised.
I joined the service club and the periodic checks are great. The company calls you to set up the appointments the techs are always courteous and professional.
We had a breakdown during summer the part that wore out was manufacturers defect not installation issue and the whole thing was remedied quickly and only cost me $20. I will likely never use any other company for my HVAC needs.

Mindy O.

9/15/2017

Prompt service, humble people, fair company, and it hasn't broken the bank.

Andy came by to fix a leak we had, discovered some other issues and resolved those. He was great and very informative.

Andy said to call if we were still having leaking issues, which we noticed we did still have leaking after he left. The next available technician, Juan, came over asap to follow up. He said he had called Andy prior to get the details and he resolved the issue we were having free of charge.

Delilah H.

10/03/2017 12:00:00 SA

The technician came over to diagnose the problem. He explained that my ac was a lost cause and I needed a new one. The technician Quincy told me he could quote me for a new unit and it would be 0% no interest financing. He quoted me for 8k for a new unit. He also had me pay the 59 dollars for the visit which was only 4 minutes.

I decided to get a 2nd opinion and right away the new business I hired stated the ac could be repaired. He fixed my ac for 500 dollars rather than the 8k for a new unit.

Run away from using this company. I rarely write reviews but I feel like the public needs to be aware of the scam this company is trying to play.

Jason A.

4/22/2019

Had such great hopes.....

04-22-19: (Left 1 star review) Had A#1 Air install a new Rheem Heap Pump system in my home March 2018. Everything was professional top to bottom. However that is when everything goes wrong. At the 1-year mark they schedule a 1-year check-up with me. The young guy Andrew comes out. He arrives, is in the attic for 6 minutes, then goes to the outside unit for 23 seconds (all on security camera), then goes and sits in the van for 15 minutes and comes to let me know everything is great and takes my payment. I call after he left and told them this was not a full tune-up, they agree and schedule a new, no cost, date with me. On that date they call to tell me with so many emergencies they need to reschedule me. Today, Brian comes out and performs a new tune-up. He spends the amount of time I would think for a new unit check. Though I have never seen anyone perform an annual where they do not wash the coils outside. He comes back telling me there is a refrigerant line leak that will cost me $1,100. I asked how that was not a warranty item and he states the line was existing and they did not replace it when the new unit was installed. I asked to see where the leak was and he shows me (with the leak detector tool) that it is leaking where the line is soldered into the new unit in the attic. Not to me, that is they solder work to connect the line, but he argues it is not covered and would be $1,100. This will be the end of my relationship with this company. That is definitely their work and they don't stand behind their work.

Update 04-23-19: (Updating from 1 star to 3 stars) A#1 did come back out today. They agree with me that where the refrigerant leak is occurring is part of their lifetime workmanship on the installation of the unit and repaired it at no charge. The system was low on coolant and that was rectified as well. I appreciate A#1 standing behind their work, but still have questions on why the technician yesterday wanted to argue it was an $1,100 repair and not covered under workmanship. Because of the effort I have had to put into this only increasing to 3 stars.

Kenya M.

4/27/2019

Update: I couldn't make this up if I tried...William did keep his word and have someone reach out over the weekend. We played phone tag and I called the company back today. They asked for my address and then transferred me to a dept to set up install of the part they ordered. I literally asked Are you kidding? Is this a joke? He was like no. Then asked about setting up a date for the team to come out and get me taken care of. This poor young man, Justin, had no idea of my experience so this tells me that A#1 never canceled my order, never followed back up with the team member I am complaining of and was still trying to get my business after ripping me off. It would be a comedy of errors but for the fact they tried to charge me for thousands of dollars of work I didn't need. I would give zeros stars if I could!

I had a seasonal scheduled AC check with A#1 air. There was nothing wrong with my system and seemed to be working okay so I thought this was going to a quick visit. During the check they found I had a leak with freon in my system and asked if I wanted to have them do a search for it. I said yes. When they did the search, let told me that I had a leak in my evaporator coil and I needed to get it replaced. Due to the leak, it was causing ice to build up on my outside AC unit tubes. The cost would be $1830 or $3400 which depended on if my HVAC was still under warranty. After the tech left, my HVAC system was making a lot of noise it wasn't making before he arrived. 2 days later I had another tech check out my HVAC to get an estimate and he informed me that there was nothing wrong with my coils. He said everything was working perfectly. As for the ice outside, he informed me that someone unplugged a wire upstair which caused the loud noise and the icing on my outside unit. I asked if this was possible to be missed and he informed me that someone was either very sneaky when they gave me my estimate or not qualified to do this type of work. When I talked to other companies, the feedback was consistent with A#1 Air. They are scam artists. From my experience, I filed a complaint with the BBB and I also filed a formal complaint with their licensing board. They shouldn't be taking advantage of people like this.

Mark L.

07/03/2017 12:00:00 SA

I purchased an $8000 system the sales person told me on Thursday that the crew would arrive first thing Monday morning at 8 AM
the crew arrived at 1:30 PM after an hour that crew left because of a medical emergency the next crew stayed until 730 told my friend that they were done my friend has post concussion syndrome and cannot handle a hot home five minutes after they left power to the unit went out. I called customer service chandra told me the crew said ran them of.. absurd ive a security cam observed everything
Incidentally i observed one tech looking at items in my living room and later walked in my den and was looking at things; snooping around in a home is not part of any ac install imho

Steven M.

08/04/2020 12:00:00 SA

I get all phone calls pertaining to my mother's A/C install they did. I non stop get calls because they can't keep a appointment to do the 1 yr check on the system. I've asked and told them to call my mother's phone and put it as primary but they can't even do that. Just a plain lack of customer service.

Kristine M.

10/30/2019

I have come to depend on A#1 Air. The technician, Mr. West is honest, diligent and really works as my advocate. I appreciate him respect the A#1 has my back in taking care of my AC. It's not just about cooling and heating the house, but being mindful of my energy usage and my family's health. They identified an issue with my air quality and found an effective and economical way to fix the problem. We are all now breathing better because of them. I absolutely endorse them. I'm am a fan!

Bill H.

07/05/2017 12:00:00 SA

I have used these folks before on air conditioning. They did good! First time to call them for electrical. WOW, was I shocked. To install one circuit with 2 outlets was 1,000 dollars! OH my. I am a retired electrician and NEVER did I except this kinda of cost. Parts:
Wire (250ft 12/2) $58.74
20amp breaker $44.00 (GFCI)
2 outlets $31.00 (1 GFI and 1 Reg) (With breaker did not need to be GFI)
Total parts $133.74
So that means labor is about $850 dollars for about 300+ per hour. WOW, am I hiring an electrician or a lawyer? Will not call them back for any work again!

Charles C.

07/10/2020 12:00:00 SA

If I could give no stars I would. Scheduled me a month out from the date that I called to make the appointment- only to be cancelled on the day of the appointment. Mind you - they did not call us - we had to call them to find out what was going on. Okay , you got busy - no big deal. So we agree to push our appointment out another two weeks and give them another shot. Guess what?! They cancelled again! I would avoid using these folks. That is of course unless you don't value your time. The one star is for the nice folks on the other end of the phone. The woman helping me today was kind, patient, and professional. Customer service is difficult because you are typically dealing with upset customers. Unfortunately I need my system serviced and I cannot wait any longer.

Tisha T.

2/19/2020

A#1 is unprofessional. They treat senior citizens horribly. The tech,after being 1 hr. late tried to shove a $14,000 contract down a senior citizens throat. The tech upset the senior citizen who just lost his wife of 65 years. The homeowner asked me to help with getting a inspection on the existing unit and a estimate to replace it. None of which was done. I called to complain to customer service,I was promised a return call the next day to no avail. I was forced to call myself,in which I was told the original inspection fee was $59.00 to $250.00. A#1 is horrible with customer service and their so called customer service rep (Lesley) was inconsiderate,unprofessional and rude. This company has to use unscrupulous sales tactic to pay for their high end marketing costs. I will be leaving a scathing review with the BBB as well. Do not use A#1.

Karla D.

09/01/2017 12:00:00 SA

Andy V from A #1 Air came to my rental townhome and had problem diagnosed and fixed Quickly. I've used this company many times and will not use any other.
Used A#1 again 8/17 and once again very thorough, good communication on diagnostics and pricing. Interested in best value for $ for customer, very hardworking crew, and very pleasant and professional. I've used A#1 on my home and rental property 5-6x in last 3-4 yrs and have always been satisfied with their work. Mark and Devor worked nonstop to fix all my issues. Appreciate their hard work.

Vickie B.

6/20/2019

One week ago I had my AC and heating replaced. Well I'm hot today. Something went wrong. I think they installed it to fast they forgot something. Called customer service. Hopefully they be here soon. You spend that kinda money and this happen is unacceptable.

C M.

7/29/2020

So ridiculously disappointed! We just paid 7k for a BRAND NEW HVAC system to put in our house we are selling and moving out of in two weeks. At 10 days old the motor stops working. We call at 4pm, it takes them 6 hours to let us know they'd be coming out to our house. It's 10:30 pm, 85 degrees in our house and our four year old can't sleep because it's hot. The technician that the dispatcher said would be here 30 minutes ago finally shows up. In good faith we stay in hopes they'll be able to diagnose the problem and fix it quickly so I put my four year old to bed. It's the motor, they don't carry that part on the truck. WHAT! Seriously? Ok, order it we'll be out first thing in the morning.
10am rolls around we haven't heard a peep. We call them, again, and they say the part should be in between 3-5pm. Were hopeful. It's 6pm and WE HAVE TO CALL THEM AGAIN. Yes, they have the part but their guy is out on an extensive job seriously? They promise he'll be out tonight. AT MIDNIGHT he finally shows up with THE WRONG PART. We are now two days into no A/C in 85 degree weather with a four year old. He says he'll go check in the shop to see if they have the right part. The shop is 20 minutes away and says he'll call us in 30. AN HOUR LATER (1am) WE HAVE TO CALL HIM. They don't have it, they say they already ordered it and they'll be out sometime today. Thank you very much. Don't waste your time. After they get your money you're useless to them.

Lara P.

11/11/2019 12:00:00 SA

This is the best company for HVAC that I've done business with in the metroplex, and I've worked with at least 3 others since I moved here 17 years ago. They are honest, knowledgeable, lightning-fast responsive and have very competitive pricing. I've had both my indoor units replaced with them many years ago and they just installed a new full downstairs unit yesterday.

Vickie Barnett was my Comfort Advisor. I can't say enough good things about her. Last year I called for a quote during a rainstorm and she came out same day, during the storm. Amazing!! She is so thorough in explaining the technical details and the pros and cons of any given facet of the HVAC system. She provides recommendations that are easily understood. I trusted her right away and felt at ease that she was not going to try to sell me but rather guide me in the right direction based on my specific situation (square footage, temperature preferences, filter/cleaning preferences, etc.) I waited 6 months or so before getting the new system. I had a Freon leak and wanted to get the last bit of use out of the old machine, but finally got the new one installed yesterday with Vickie to guide me every step of the way. When I need the upstairs unit replaced eventually, I'll be calling Vickie for help. It's fantastic having an automatic go to person and company for something so important in Dallas as air conditioning.

One other thing I love about A#1 Air is that it is a 24/7 business, and they handle their business that way. There are some HVAC and Plumbing companies that pretty much work it as a 9 to 5. That's not going to work for me when I have a water leak or my HVAC is inoperable during an outside temp of 100 degrees. What a relief knowing I can count on them whenever I need them. That's another reason why I've grown to be a loyal customer.

Richard O.

3/24/2019

The technician was clueless of the manufacturer of my unit, he never took the cover to check or troubleshoot the diagnostics of the codes and proceeded to claim he could not make any repairs because he was unable to get his gauges on the valve stem. His conclusion was to replace the outside unit after speaking on his phone the whole time to his home office. After letting him know my unit was less than 3yrs old and under warranty he insisted that 10 lbs of freon and labor charges would still be applied. Out the door he went!!
Definitely NOT recommend!!

Denise J.

11/02/2020 12:00:00 SA

10/27/2020 - I couldn't reach my usual HVAC guy that I absolutely trust and have been using for 20 years, so I requested an appointment on the A#1Air website for someone to tune up my elderly mother's heater as there was a $39 special advertised and she was without heat during the cold snap that week. She was also concerned that the heater could have been damaged during a recent roof replacement and didn't want to turn the heater on until it was checked out. They couldn't come out until 10/30 which is strange since they are open 24/7.

10/30/2020 - Technician came out around 11. She said he was very nice and professional. He told her that she absolutely shouldn't turn the heater on for any reason because it was completely rusted out. He didn't try to high pressure sell her on anything, but told her to call him back if she decided to put in a new system. She was impressed by him and called back for an estimate on a new system. She was quoted $8300-9400 to install a new system, but he didn't give her a brand name or any specs other than warranty info. I'm sure the technician from A#1Air was quoting their premium system, but that would be too much for her old house. I found that to be a little questionable. I will say, he's good. He saw a little old lady that he thought he could manipulate using the panic factor so he didn't HAVE to try and pressure sell, but what he didn't realize was that I handle all of the big financial decisions and I don't fall for that kind of tactic. I always get several opinions and do my own research before making a final decision.

10/31/20 - I was finally able to reach my usual technician. He went over to check it out the same day, and amazingly, he said there was no rust because it was aluminum and wouldn't rust out. Within 20 minutes of his arrival, she had heat. He also told her that the heater was fine, but when it's time to turn the AC back on, that would likely start giving her problems. I was already aware of that because we had discussed it earlier this year when he replaced the outdoor fan motor. He also quoted $3500 to replace her HVAC system with the minimum requirements I gave him. That's a pretty significant difference.

Don't try to take advantage of the elderly. It's dishonest and immoral.

Brittany B.

4/26/2020

Stay away. After their visit, our other unit blew up. A friend had a clean cut in their duct work after they did a tune up. Another had the same experience as we did. I'm convinced they sabotage to try to get more work.

Sandra M.

9/28/2016

I called on a Monday because my 14 year old HVAC system had been failing over the weekend. They send someone out on Tuesday and we signed the contract to have the new system installed on Friday morning. AT 9:15 Friday morning they called to say the crew was not on the way because they had called in sick. I explained to them my husband had taken the day off of work to be there for the installation because I had a doctors appointment I had waited months to get. They then offered me $200 off my $10,000 system to change the install to Saturday and then I would be first priority, so if someone called in sick my installation would not be cancelled (so I guess that would put someone else scheduled for that date in my position on Friday). I told them I would have to think about it because if I am not a priority when I am spending $10,000 with the company, when exactly would I be a priority?

I called Comfort Experts and they said they would have someone at my house at noon. While they were at my house A#1 Air called and said so do you want the Saturday install or are you just going to cancel? I told them I would just cancel because they did not seem to care one way or the other, the response was please keep us in mind for your future needs I asked for a manager to call me regarding what happened and he did and offered to compensate me to take the Saturday schedule. I advised him I went with another company. I was even more pissed when the AC completely quit Friday afternoon. I understand people get sick from time to time, but the manager told me he had 2 crews call in sick that day, I would think you would have people on call and be willing to pay them overtime to satisfy potential customers. No thanks.

Christina P.

4/19/2021

The ONE STAR reviews are REAL! Reading through them and I see our exact experience. We bought a unit from them a long time ago when James came to look at the system. Loved the attention to detail customer service. So when we moved, eventually we needed a new AC unit. We immediately only thought of A#1 Air due to our previous experience. They sold us a crappy Amana AC that stopped working within a week and no one could figure out why. We spent several days without AC. Guaranteed right Day or Night is just words. They eventually took a part out of our expensive AC unit that took away features we paid for. This has been a few years now. The AC still runs, but to this day still feel ripped off. But I see they are still up to their shenanigans. Believe the ONE STAR REVIEWS! They are accurate. A#1 Air has gotten too big and they don't really care, because they keep raking in the money because they got the advertising down. I want to vomit every time I see a commercial or a van.

Bobby D.

10/03/2019 12:00:00 SA

Professional, extremely quick, and they walked me through everything the previous owner of the house must have ignored. My father recommended this place to me and he was spot on.

Stephen B.

8/24/2016

The AC tech came out to my hours within an hour of calling the main A1 Air number, which was AWESOME! The tech got my AC working again, which stopped due due to gunk being built up in a waste line. The tech said the waste line needs to be blown out to correct the problem. I was really hesitant about the tech blowing out the line since it seemed so easy to repair, but my wife was adamant that we had A1 Air do the job. Within 30 seconds of blown forced air down a already cleared PVC pipe, we were charged $188. The tech said Oh, it looks like this will be an easy one! Next time A1 Air recommends a extra servicing, i'll only ever say no and will do it myself. It takes me over 2 days of work to pay for a service that took 30 seconds!!!!

Never again.

J. J.

8/20/2017

The better we've experienced is Bill Joplin's company.

We've used A#1 unwittingly since 2010. We have regrets. First, their techs are nice, clean, and portray knowledge. These attributes are essential in sales, not so much in resolution. In July our A/C unit wasn't cooling our home. We called them out to inspect. We replaced the part they stated needed replacement and they filled it up with coolant. In August, the A/C unit started kicking out warm air again. They sent out a different tech. That tech stated that there may be a leak somewhere in the unit. He said he reached out to the previous tech from July said that tech stated he couldn't fill up the coolant completely because of the day's weather conditions. The current tech filled it up for us without charging us. So, we paid for it to be filled up and had we NOT called in August, we wouldn't of known that we didn't get what we paid for initially. I find this bothersome. It's a cheat.

Their prices to replace the coil and the unit were ridiculous. I started thinking about their fancy vans and cars I've seen on DFW roads and highways. I also started thinking about their commercials I see every hour on local channels. Then I started thinking about how I was ripped off on the coolant. We decided to try out Jaric and Joplin. I've reviewed both of them on here. Joplin is our company now. I don't recommend A#1 Air.

J. H.

09/02/2018 12:00:00 SA

My experience: I called for A/C repair on Sunday. Upstairs air was not working. Technician came and looked in attic for approximately 30 seconds and then looked at compressor outside. I did not see him use any tools, take any pressures or measure the voltage. He told me a coil was leaking. As a result, he said I needed a new compressor (I recall him telling me that the cost would be in excess of $11,000 to 12,000. In a subsequent phone call, he told me the cost would be approx $6,000 to $11,000 depending on what exactly I wanted and whether I would replace the whole system). I asked him for alternatives to replacing compressor. He said he could not repair the leak in the coil but could replace it. He gave me a quote of approx $3,000 and asked me whether I really wanted to spend the $3,000 when I would probably end up replacing the compressor (wasn't sure if I would need to replace next week, next month, or next year even after he replaced the coil). A#1 Air tech also told me that unless I replaced the compressor unit (or at least the coil) I would not be able to have cool air. I told him I was going to get another quote.

I called another A/C service on Monday. He came out within two hours and spent a considerable amount of time in attic and then took the time to look inside the compressor outside. He said I had no voltage to the compressor and went to the fuse disconnect box and told me that someone had turned the disconnect handle upside down. With the disconnect handle turned upside down, the compressor would never turn on. (So, of course, I would not get any cold air [much less any air] without any voltage, just as the up-selling A#1 Air tech told me). The only person I saw at the fuse box outside was the A#1 technician and I saw him pull out the disconnect handle; I just didn't know that he replaced it upside down.

In any event, after about 30 minutes of work, the new A/C technician said he was finished and the system is working great. He gave me his final bill - it was $170.00. He said the compressor needed to be washed and that he had to replace the run capacitor. I asked him if there was a coil leak or whether system had low Freon. He said the pressure was perfect and I had plenty of Freon, meaning there was no coil leak.

Despite what A#1 Air tech said about not having cold air unless I replaced the unit or coil, my air has been working great for the last week with a very minor repair.

UPDATE: To Sherry (identified as business owner): I am not sure how you can respond that this is not the norm. I lost track of the number of reviews I read on Yelp by people who felt as scammed as I did. I only wish I had read the reviews before contacting your company and wasting my time. I am grateful that I called a more reputable company. In my opinion, you Compnay is engaging in deceptive trade practices, among other shady business tactics. Just curious, are your AC techs paid on commission for what they sell? If so, this may very well be the problem with your business model.

Also, I will be filing a formal complaint with the Texas Licensing Board.

Harold B.

5/24/2020

After some plumbing work was completed on our house, I called to have the A/C unit checked on. I felt the pipe work was too close to the A/C unit and wanted to confirm the unit was still in good working order. I called to schedule a check up. The woman I spoke to did not care about why I wanted to schedule the check up and scheduled the appointment. The day before the appnt. I was called in the middle of the day to be offered a whole house energy inspection.. I was not interested in this service and declined. The day of the appnt. I was contacted and advised a later appnt time was needed. I was then called by the tech and told he was in the area and could do it earlier. When they arrived, I was on a phone appnt, thinking the tech would arrive 2 hours later. They proceeded to push past my wife and explain that they had to inspect the HVAC unit in the attic This is not why I called but could not protest as I was occupied at the time of the arrival.. I was not happy with this part at all.. I did not ask for this service and although it may be part of their whole service it was not what I needed. They proceeded to make a noise and tell me my HVAC unit was fine and then went outside to inspect the A/C unit. As anticipated the A/C had been moved at little and required some sealant around where the wires come into the house.. The tech never asked why I called or if I was looking for something specific to be looked at or for. The tech then went into some technical lingo rant that I didn't understand. But didn't push past the additional sealant work needing to be done. In the end I do not think I will be calling this company back for service. NOBODY LISTENS

Skeeter M.

9/20/2016

My AC went out on a Friday afternoon. Called A#1 Air and they said they'd come out in a couple of hours. By 7pm, hadn't heard from anyone. Called again and they said they were running late but would come out that evening. Nothing. Called again, and they said they would still be out, no matter how late. They called me back after 1:30AM to tell me it would be Saturday morning. They strung me along all day Saturday, finally calling me after 10:00pm Sat night telling me it would now be Monday before they could come out.

I told them not to bother. I called a competitor on Sunday morning and they were here by noon.

I'll never recommend A#1 Air to any family or friends.

Trey C.

04/02/2019 12:00:00 SA

A#1 Air installed our AC (inside and outside units), and furnace a couple years ago. As others have mentioned, they are not your lowest price option and may even be at the upper end for price. BUT, you do get what you pay for. The sales person who came out very patiently answered all my questions (and I had many). Based on my home, family, requests etc he recommended a unit for us. He was very professional. The crew was on time, courteous and professional also. They performed the installation according to my request and left the area very clean.
Now, after several years of ownership is where they really set themselves apart. Twice a year (spring and fall) they proactively call me for a preseason tuneup and checkup. They usually have some kind of special going and offer that. I know it's probably not mandatory but just to have the peace of mind that all is working correctly for less than a typical service call is greatly appreciated.

Kevan P.

09/07/2020 12:00:00 SA

This past Friday night of the Labor Day weekend we came home from an extended trip to find the house at an uncomfortable 80 degrees. It was late at night and A#1 was the only company I could get to come out right then and for just $59! Wow!
That's where the good story ends. Either the tech they sent (who confirmed he had been with A#1 for 7 years) was having a very bad night or he was only interested in replacing my unit. After several attempts at kick-starting the compressor - and failing to do so - he pronounced my A/C as D.O.A. and he could have a new a/c installed first thing Saturday morning. I said I needed a 2nd opinion and was severely disappointed I would have no cool air that night.
The next morning the other company I called (who had perfect 5 star rating reviews) sent their tech and he immediately kick started my dead compressor for the low side. The lines outside immediately began to freeze up which meant the inside blower fan wasn't coming on. That was the problem - a blower fan in the attic unit. The 2nd company saved me over $18,000! Get a second opinion folks!

Pete Emily R.

10/13/2018

I strongly suggest you NEVER call this company. Ever.

Our a/c rent out in August when it was over 100 degrees. The technician seemed very sincere, but was pushing very hard for us to replace our entire unit to the tune of $10K. Insisted we had a large leak that was unrepairable. He made a big show about how the leak was so large he was unable to charge the Freon to give us some relief for a couple days until the unit was replaced. He told me my unit was so fried he couldn't even get it to start up again. Something didn't seem right, so I had three other technicians come out to give us their opinion. The first one came out and got the unit started in two minutes. Showed me the switch that tripped on the unit that shuts it off when the unit overheats. All three gave a similar diagnosis as to why it overheated and had similar estimates to get me back up and running - around $700. All three confirmed that the switch is common knowledge.

I called A#1 Air customer service, and asked for an explanation. I told them I would give them a chance to respond before I post a negative review, but I wanted the service manager to call me back. I never got a call, and the technician who seemed so concerned for us of course dropped off the radar when I told him we were postponing the appointment to replace my unit until I got another opinion. I don't know if A#1 Air trains their people to take advantage of customers, and fake problems that don't exist, or the technician did it on his own. Regardless, A#1 had a chance to at least try to make it right, and they didn't even make an attempt.

RUN from A#1.

Edward L.

7/18/2018

I have to tell everyone please search around for a private company and be patient. Get a window unit and look around. A_1 was very dishonest. Our guy said he sees this all the time big companies ripping people off. We were charged a $59 service call. Which is fine they offered to return it. Just thank god we didn't pay them $4,000 to fix the problem. We paid Keith $145.00 it was two wires just came loose. They told us we needed all these parts a new motor blahhh blahhh maybe put a bandaid on it for 2,000 new unit for 8,000 I definitely won't use them for a new unit. We both work very hard for our money just middle class. Not sure how people sleep taking advantage of people. Private message me and I'll give you the number of Keith he was super honest and reasonable.

Megan B.

06/01/2016 12:00:00 SA

Guys, don't repeat my mistake: I saw the crappy yelp reviews, and thought, Eh, i just need a little a.c. tuneup. How could they mess that up? and called A#1 anyway. So their tech arrives, checks out our system and tells me my unit (which is less than five years old) is on its last legs, and recommends $4200 in repairs. (!!!) That insane amount can be explained by this conversation:

Me: Could you install a nest thermostat?
Tech: sure. It'll be $292. Should only take me 10 minutes.
Me: wow. I wish i made $292 in ten minutes
Tech: Oh, i don't see any of that; I work on commission.

Gee, never would have guessed. So basically I paid $99 to get the hard sell. Be ye not so stupid! The company I called next (whose employees do not work on commission btw) came out and showed me photo evidence that several of the problems the A#1 tech had told me about were complete fabrications. Plus they installed the nest for just $85.

Steve P.

6/19/2018

Be warned, consumers! Technicians employed by this organization are paid on commissions to upsell you with services or even new equipment that you may not (and probably don't) need. I experienced this first-hand, and it was not a pleasant experience. Their tactics are, at the very least, deceptive. Whatever you do, get a second opinion!

Greg S.

8/13/2019

A#1 Air installed a new 3 ton system for us yesterday. Hottest day of the year to date. 103 outside and much hotter in our 3rd story attic where the inside equipment was located. Jose and Teo arrived on time and did an excellent job on the installation and everything was up and running by late afternoon. I am very picky and pay great attention to detail down to how the wires were secured and ductwork sealed. These guys did an outstanding job under very challenging heat conditions. I have another unit to replace soon and A#1 Air will get that business too if they send Jose and Teo back. Thanks for the great job!!

Michelle I.

07/06/2018 12:00:00 SA

Still waiting on that private message to clear things up!! What a joke. Guess I won't be getting anyone to check on the unethical practices at this company. Too bad.

Alex C.

7/24/2018

Scam!!! My A/C was working but it was blowing warm air, so I decided to reach out to A#1 Air.

The technician was friendly but as soon as he diagnosed my issue and gave me my options, I knew something was not right. At first, he told me the compressor was out and told me it would cost $3,500 to replace. He then told me that I probably should just replace my whole unit, which would cost between $3,500-$5,500.

When I told him I plan on getting a second and third opinion, he THEN told me - wait, I forgot... there's a third option. I can only charge you $650 to fix the Capacitor and revive the Compressor and it MAY work. I still told him no.

Long story short, I ended up doing quite a bit of research and fixed it myself and now my A/C is working just fine, it was just an issue with the Capacitor. You can't seem to trust this company.

Todd P.

10/14/2020

AC went out on a Saturday. As I have always done with any AC issues, I called A#1 air. They came out quickly (within a few hours), diagnosed the problem, how much it would cost, and then informed me that they were not doing repairs because they were short staffed. Thinking that is surely not what he meant, I asked if he was available to come back the following day or whatever the next available day was. His response was no, they don't do AC repairs right now. This is coming from an AC repair company?! I called someone else who was local owner/operator that came out within an hour, diagnosed the problem, and fixed the issue at half the price A#1 air quoted. I even called their office after the fact to explain what happened, and couldn't get them to answer the question Do you do AC repairs or not?. With that type of attitude and service from A#1, never again.

Sebastian C.

06/08/2018 12:00:00 SA

I am getting a little concerned, I am having A#1 Air install two full units in my house this weekend due to unit failures. The tech cam and spoke with my wife since i was out of the country and had my hands tied. Its 95 degrees and we have a 10mo old at home. We got approved for the financing and we ended up getting 2 new units, both Lennox, one 3 ton and one 4 ton 14seer units. The total package came out to be $19k. Seems really steep considering as i did some research online those units installed are respectively $4500-$6500 installed according ro all the reviews online nationwide.... Im starting to think we got the wool pulled over our eyes in a time of need and desperation??? Just be careful out there, this is an extreme bummer.....? This is serious money we are talking about! Shame on them!

Cheryl G.

5/20/2020

We moved to DFW in 2015 and needed heat pump serviced in 2017. We called A#1 because of reviews we'd seen and got a great deal on a new system with warranty from them. Since then they're our only call for all HVAC maintenance and plumbing issues. They are always very friendly and efficient when we call and are quick to respond with great service. And their guys take the time to do each job right and are always willing to answer questions. Highly recommend!

Hannah D.

05/03/2018 12:00:00 SA

I don't usually write reviews, and if I do, usually it's because I had a positive experience.

However, I feel I must let others know to PLEASE not take everything this company says at face value. I am 9 months pregnant. Our A/C in our home hasn't worked in a week (and it's been humid and hot...Spring in Texas is not fun).

After having the A #1 Air tech come out and review the issue, he determined that we needed Freon, but that we also had a Freon leak. He then said it'd be pointless to charge up our Freon and tried to sell us an entire overhaul of our A/C and heating system for 10k+!

We thanked him and he left. After discussing further with my dad, we decided to call out our home warranty to see if the issue could be fixed for a cheaper price. Turns out, we don't have a Freon leak at all. We had a broken compressor. Had to pay a 10th of what A #1 Air wanted from us to fix it.

Why would a reputable company want to gouge a customer by trying to trick them into getting 10k worth of repairs and updates? Well, it's because they aren't reputable. Snake oil salesmen, the lot of them, and ready to take advantage of a desperate pregnant woman and her husband (except that we are smarter than we look, apparently).

If you DO call them for a quote, PLEASE seek a second opinion.

Mauricio R.

7/17/2018

This company rips people off with RIDICULOUSLY high costs for their parts. All that was wrong with my unit was that a fuse shorted out and the cost for the repair was $257!!!! The labor was $59 and the part they claim was $198... SERIOUSLY, $198 for a Fuse?!?!?

Im sorry, but I would never recommend anyone to this place! Yes, their Customer Service is great and the Tech was amazing as well, however even the Tech felt bad charging me that price, he looked at me and apologized in advance and showed be the companies price catalog and said, I'm so sorry, but keep in mind this is what the company charges, I have no say on the cost.

I normally don't have time in my busy day to sit down and write reviews, as this is my first time doing so, however I had to warn folks to not do business with a company that can justify a 400% mark up on a part that clearly costs less than $3 to purchase!

John H.

8/28/2018

Here's an update to my previous adventures with A#1 Air:
As you can see, below my initial rant, a very nice response from A#1 Air was received. Stating - we want to make things right.

Ok. I shortly thereafter received a call from their customer service dept. I don't really know why they call themselves customer service. It's just another operator making a follow up appointment. No mention of any sort of compensation or even acknowledgment of the lies/wrongdoing that got me to this point. They were simply interested in re-scheduling another time to have their crew come out and fix the red-tagged items. This was during the summer, and I was about to leave for vacation. So, I asked them to call me back 2 weeks later.

They did call me back 2 weeks later. And I scheduled an appointment for 8-28-18 between 8am-12pm. No big surprises here! Guess what?! They didn't show up or call. LOL! (Actually, I'm not angry any longer. This is really laughable. A comedy.) So, I called their main number. I simply said, This is _____. I just wanted to see if I was on the schedule for today? After a moment of pause, the operator asked me to hold on. (There must be something next to my name on my customer file at this point..A**hole... or, something like that.) The next person that gets on the line is an operator from dispatch. She says... I apologize for the misunderstanding..., I stopped her right there and said... My misunderstanding? Or, your misunderstanding?... She paused and said, our misunderstanding. At least she was honest. (I wish the management was as honest.) I asked to please have someone from their customer service team call me.

About an hour later, I got a call from a VERY NICE LADY. They definitely pulled out the big guns this time. She was fantastic. A real people handler. She absorbed every harsh comment about A#1 Air that I threw at her. She understood my pain. I felt all warm and fuzzy after speaking with her. She told me everything was gonna' be alright. I want so badly to believe her. I do believe her.

I didn't think it possible, but this lady may have single-handedly saved the A#1 Air World from any further Yelp-wrath from me.

To be continued.

Tara M.

8/20/2016

This company is so efficient when a frazzled person is in need of AC! I called on a Friday evening when I came home to no AC in August and they had tech Josh to my house within 2 hours. They called to tell me estimated time after scheduling then called an hour later to say Josh had completed his last job and was on his way. My sister and parents recommended them to me and I also recommend them.

Chris C.

4/20/2018

Just got a quote to replace the system in my house. Not only was the service tech 2 hours late, the quote I got was extremely rushed and cookie cutter. Not to mention $4k higher than my Reliant quote. His response to me was well sorry I came out ..... that seals the deal for me.

Vance P.

4/28/2017

I wrote a review 2 years ago for A#1 Air that wasn't very good. Long story short, no one showed up on a service call to fix our AC. I actually received a response from the owners with sincere apologies and asked for an opportunity to win back our business. At the time, I had a different company come out to do the repair. I did feel that they were truly sorry and wanted to make it right.

Today, my outside AC unit went out due to a gecko shorting out the contactor. I decided to give A#1 Air another shot. I called about 4:45 in the afternoon on a Friday. The person who took my call was extremely nice and was able to see the notes on my call from 2 years ago. He apologies for the problems we had then and told me that he would waive the service call fee. Once again, I felt the apology was sincere and it made feel more confident about calling back. Within an hour, Trice showed up and quickly diagnosed the problem. He actually showed me the fried gecko that had seen better days, and told me the issue about the contactor. Trice was super nice and was able to replace it quickly at a reasonable price, the AC kicked on, and once again we have cold air blowing.

Thank you to Trice and A#1 Air. I received great service and felt appreciated as a customer. You have won us back as your customer.

J W.

1/20/2021

Not really sure...spent a considerable amount of money on a new system only to have it present issues I was trying to avoid with my 17yr old system. Told by one tech I could not be hearing a noise (that I told him was prob a transformer) from the unit an continued to tell me it was only when the unit was running - literally had to switch the system off and on and play the now you hear it game before he believed me...and tightened and rewired the transformer (sigh) - problem gone. Still having flame out and short cycling - told by one tech its not normal but prob break in...another tech that it is functioning normally...that the limiter/system is supposed to shut off the heat exchanger when the system gets too hot - as a security precaution...that that it normal...on a brand new unit...that it doesn't hit two degrees above start cycle temp before the system shuts down due to overheating. When questioned regarding the paradox...he said...I can't fix this....management is gonna need to look at this. Management will give you a call. 4 days later...nothing. Units barely a week old...not sure what things are going to be like 1, 5, 10 years down the line. Polite, yes. Beyond that, well...

Shannon S.

6/27/2020

We were pressured into purchasing a full HVAC unit from this company when our old unit died during a record breaking cold spell. I was told it was not worth fixing my old unit and pressed into buying a much larger and more expensive system than I needed. I was assured this was an excellent deal as it would be more energy efficient and came with a 16 year no hassle warranty. This turned out to be less than accurate. I was never told I was getting a heat pump system, it does not heat the house effectively leaving me freezing all winter. When I complained I was told that is just how it works. As for my warranty, the system breaks at least once a year and each time I have to fight to get them to fix it. Several times it has backed up my plumbing, something my old system never did, and which they insist is not covered. Though they installed a large stretch of the plumbing. Their technicians cannot fix this and they force me to utilize their plumber at more than triple what a normal plumber would charge. This company preys on people in desperate situations.

R H.

8/31/2020

Purchased a new unit, extremely expensive. When unit was purchased, we were told we would have service 24/7. This is not true. Then we were told we would have a call back with-in 24 hours. Not true. When we called the lady we spoke to was not helpful at all. Been without air for over 24 hours and still have not received a call back. Had to call them back. Stand behind your word!

Candy C.

11/21/2018

11.17.18 - I called at 230 pm on a Saturday afternoon about our central heat not working. When they said I would be called when I was 'next in line', I settled in for the long wait. They called by 300 pm to tell me I was next, that he had just gotten to the job before me....then by 345 pm to tell me he was on the way. With traffic coming to Rockwall from Plano, he arrived by 445 pm! This was a great start to the experience.

John Guerrero was our Technical Advisor. Very young, polite and professional. He listened patiently to all of the troubleshooting we had done on our own, including replacing a sensor on the main unit. He proceeded to troubleshoot unit, narrowing it down to our Nest. Once we replaced with another one we had - he stayed to ensure this actually fixed our problem. He suggested other services we needed (duct cleaning) but was not a high pressure sales situation. He answered other questions we had about future needs and we were impressed with his knowledge at such a young age. We felt he was 100% capable to handle anything he may have found wrong.

He was with us over an hour, and we only owed the $59 service call charge. While we were kicking ourselves that this should have been our next troubleshooting step ourselves, we took comfort in the fact that he was able to check out our complete system to ensure it was working correctly.

Thank you for having such a professional, courteous staff. We will definitely call again when needed.

Cindy T.

12/30/2016

I've been with A#1 for the last three years. They will come day or night and do not charge higher fees if after normal business hours. We did our semi-annual check up and Juan was great. The cost was $99. However, he offered a $144 annual checkup for two (winter and summer) so it actually saved us in per visit checkups. We took him up on the offer. He did a great job and I love how consistent they are and notified us when he was on the way and also sent us an email with the name of the technician coming. Great job A#1. I've referred my friends to you when I see them post an issue with their air or heat.

Ricky E.

6/29/2016

Have been a customer of A#1 Air for many years. Called them for service Called them out to service a AC system that was not properly cooling. The technician told me that I was completely out of Freon, & the system had a major leak. Due to the age of the system this was no longer practical to repair this unit & I should purchase a new one. He spent the remaining time showing me all the new systems and pricing that I could purchase from A#1 Air.

The following day AC Rescue came out for a second opinion, within 30 minutes the system was up and running. The fix was .5 pounds of Freon and a clean air filter. There was no major leak and the filter was dirty from the recent remodeling of the home.

I called A#1 Air and told them in my opinion I felt cheated & lied to. The system was not accurately serviced, but the sales pitch from the service tech was first class.

My opinion is that A#1 Air is not an honest company to deal with. I will never use them again.

In their defense A#1 did offer to credit back my $100 service call fee. as of today this has not yet happen.

Marc E.

12/31/2017

started off well then service deteriorated-lack of support, help, reliability-hands down awful awful awful-after more than 5 yrs with them they have really made me feel used and abused- wouldnt wish that on anyone esp after spending *$20K! i even tried reaching out for help but got turned down completely

update- have had customer relations dealing along the way as well. twice in fact- esp in last 15 months- given offer to complete my platinum plan. twice. Thats how much and how bad the problemsI was having with the service. then when trying to use it (plan) was told it expired. spoke to sO many people and didn't really get any help.

update: noticed my review is gaining votes. sad but i feel all of your pain. not one finger has been lifted to initiate trying to help my issues as i was going through them. a#1 you're a#last in my book. you tout someone will reach out please. never once has anyone helped me. i had to call and call and talk to sO many people to get my issues/concerns attended. then, i was treated with disrespect and blown off. really thank you for your services. dfw patrons-stay away

Neeraj K.

05/11/2019 12:00:00 SA

I had an extremely bad experience with this company:

Schedule: First of all, they only commit to a 4-hour time slot for the inspection visit (like a cable or telephone service provider) unlike so many others that give a fixed time. I had called a couple of days in advance to have them take a look at a non-functional AC; the person I spoke to promised to have the tech keep me as the first visit of the day so that he could arrive before 10 am. However, on the day of the visit, I received multiple calls indicating every time that the tech had a few calls ahead of me and was getting delayed. Finally, the tech arrived just around noon, 4 hours after the expected time.

Attitude: After 4 hours delay, there was no apology or even any attempt at it. In fact, the person who visited was downright curt in his demeanor and was very reluctant to answer any questions clearly. He did not try to find out what the issue was and only gave quotes for several optional part replacements without confirming if the problem will be fixed. Even in that, he quoted $350 for a component that I can buy online for under $40. When asked why is it so expensive he started responded angrily that the company needs to make money to pay for expenditures, health insurance for employees, etc. One of the suggestions was a complete replacement of the AC. When asked about lower cost alternatives to that, he was very rude and just shrugged his shoulders. I would never go with company (A#1 Air) again, nor would I recommend to anybody else.

Instead, I ended up with Air Comfort Solutions (ACS) where the experience was completely opposite, the person actually cared. He spent time to find out/explain what the issue was, and determined the lowest cost option to replace the appropriate component.

Vicki R.

10/30/2018

Everyone is so professional! The office staff keeps customers updated as to arrival times, reminders of appointments, etc. The technicians are so thorough and honest as well as neat and tidy. 5 stars every visit!

Christina C.

05/04/2020 12:00:00 SA

Dealing with home owners insurance is such a joke when they send people. We've been dealing with a hot and cold living room for about 10 months now. We had HO come out and check it out and they solved and did nothing to help. So I googled searched a top rated place and found A#1 Air. I've never been more impressed by anyone coming to check an issue then I have with them. It was thorough, explained, it had a plan and a resolution. Trusting them with any other issues in the future. Thank you Stuart S. and Nate A.

James M.

04/09/2018 12:00:00 SA

After an april cold snap i realized that one of my heating units was blowing cold air.

I called on sunday evening and a person actually answered the phone and set me up for the next day.

Koyt came out and was extremely professional and even offered me observe for no extra charge! He diagnosed the problem being with my thermostat which I opted to replace myself. The total cost was a$59 service charge- it was a first for me as a home owner not to have some hvac guy try to sell me$10k new unit!

If I ever have the misfortune to need an HVAC repair in the future, this is who I will be calling

See K.

6/14/2018

We've been without a/c since Monday night -- with a unit that is exactly ONE YEAR OLD that was serviced in March and, oh yeah, we've had to call for service twice since then because it wasn't cooling -- and they're still saying, Sorry, your compressor isn't in yet. So, after sticking it out in a 91 degree house for 3 days, we're going to have to load up the two dogs and find a pet-friendly hotel. On or dime, of course.

People, RUN from this place. Guaranteed right, day or night, my rear!!

Reva T.

12/11/2017 12:00:00 SA

The services that were recommended were grossly over priced and not necessary! Received two additional professional opinions and both were in the same price range of $175.00! Their recommendation for repair was $2-3 thousand dollars on a home that was barely two years old and the services offered were not needed!

Winter W.

06/03/2018 12:00:00 SA

I may have already posted about this when it happened, but I'm sitting here listening to my air conditioner running constantly and being reminded that A#1 air sold me a unit that is too small for my house ...

After talking to another company I decided that I'd leave the $7000 system until it dies in around 5 years from overwork (because again it is the wrong size for my house)

I have told the company about the problem and why I wouldn't be using them again and I STILL get calls reminding me to do my yearly service on this system that is again too small for my house ...

Don't make the same mistake I did - use another company ...

Maria B.

5/29/2018

I am posting Here because the disappointment in your service crews the repairs and the consistent trying to sell someone a brand new air conditioning unit by your employees is horrible
used u for several years And recently it is becoming a constant rip off the repairs are negligent they come and go in a short period of time if it's too hot there in a rush to go home and there's not one time that they show up and say something is wrong something's needed That requires a big expense
I will never recommend a one air again and I suggest that people go to smaller businesses instead as the saying goes once they get bigThey become garbage

Amanda J.

9/22/2019

They were able to come out fast, and the people who handle the scheduling are nice and seem very competent at their job. That's where the positive part of the review ends. For the work I needed, they were by far the most expensive. It seemed like the technician was trying to take advantage of the fact that I am a single mom with no experience or knowledge of these matters. He quoted me over 3800 for replacing a control board, replacing circuit breaker, and replacing the blower motor (isn't this only for heating the house?). I told him that I would have to think about it and that I had someone coming from a different company later. He then proceeds to tell me that the other company is just a mom and pop shop who is going bankrupt and suggested I shouldn't put my kids' comfort in jeopardy just to save a buck. This other company is just as well known as A#1 Air so I'm not sure where he got the whole mom and pop bankruptcy story. The other tech came out later in the day. He didn't talk down to me and gave me a quote that was less than 1/2 of the A#1 Air quote. He is scheduled to come out this week to fix my ac so I can't vouch for his work just yet, but my overall experience so far has been the opposite of A#1 Air.

M M.

3/13/2020

Our three, 15 year old, air conditioning units finally needed to be replaced. Paul Head was the A#1 advisor that worked with us and he was excellent. Paul was at our house on a Tuesday, made recommendations and was able to schedule the work for Thursday. This seemed like a big job to me - three units outside and a whole bunch of stuff in the attics. A#1 sent three crews, the work only took about half a day. The installers were organized and professional. When they left, the house and yard looked exactly as they did prior to the job. A#1 has also maintained and serviced our equipment forever. Highly recommend for both maintenance and new/replacement of equipment!

Jordan A.

11/30/2019

Scam! BAD service. BAD customer service.

I had an emergency service August 2019 with A#1 Air. It was too hot, my A/C stopped to work, I had elderly family visiting and it was the weekend. It took forever to have somebody available to show up.
The visit cost $59.00. Most companies would waive the visit fee, if you buy the service, based on diagnosis. Not this one.
When I say it is a scam, is because they take advantage of people who has emergency and does not know much about the system.They charged me $390.00 (parts and labor)+59.00(visit)= 449.00 for the service. Now, that was a capacitor, that cost $12.00 anywhere, and it is installed right outside of the A/C unit (i'm no expert, and I found out later about price and installation). Plus, it didn't work right the way, so the technician had to come back, and he was very rude. He also said that he would call me back next day (never did), to tell me if the labor would be covered under the manufacturer possible warranty, since the unit is not old, but I've got the house just over a year ago, so I don't have info on that either.
When I figured that I paid too much for it, I called them, and they said that somebody would be calling back. They had no idea about what the technician told me about the labor, and nobody called back. I tried a couple of times later. One person said the same thing again, but since they got paid, I guess I'm not important to them anymore.
So bottom line, I paid $449.00 to replace a $12.00 part that I could have done, just by spending some time online.

I don not recommend service A#1 Air to anybody.

Ken W.

8/25/2018

Our downstairs unit stopped working on today, Saturday afternoon. I called at about 6:00 pm and they had someone here by 9:30. That in itself is impressive. Then consider in my mind I'm thinking thousands to get it fixed. This is the kind of surprise I like. $318.00 and done in 30 minutes. These guys are awesome! I will not hesitate to refer this company to everyone!

Jordon B.

8/21/2018

A#1 Air has engaged and has taken steps to address and resolve my concerns. I do appreciate the response and their desire to make right what was wrong.

Gene H.

5/25/2018

We had a great experience, we highly recommend. We knew we needed a new 5 ton AC unit and with Stark air and heating, they were always trying to up-sell us. But with A #1 they troubleshot our system and gave an upgrade on our system (higher Seer) for cheaper than Stark quoted us on a lower system and it's a Rheem.

The installers were very courteous and professional, and finished within 6-7 hours, the install included a nest package!

Thank you A1,

Gene Hazley

Ricky M.

08/01/2016 12:00:00 SA

This company is the best. We bought both HVAC units from A#1 and have been nothing but pleased. We strive to maintain them properly and have them serviced as recommended. The service technicians are always great, we get plenty of notice when they are coming, they leave everything neat and professionally done.
We are selling our house and we had over-zealous inspectors that seemed to nit-pick everything included recently inspected HVAC systems. The technicians came out, took before and after pictures of minor repairs that we could send to the realtors, and everyone was satisfied! Great work and just charged me for a service call (no charge for the minor repairs!).
Love this company, they have done fantastic work for me over the years and I would 1000% recommend them for anyone needing HVAC work and more!!!!! Thanks, folks!!

Jon M.

5/14/2018

Everyone is very nice and try to be helpful but when your ac is out and the house is hot you would like to get it fixed.
I know we live in the big city and there are a lot of people here. We had a 4:30-5:09 appt. after the tech finished his last job he would be over they would give me a 30 min heads up so I was thinking 630-7 at the latest waited till 8 then called and canceled. A call would have been nice to see if it was going to be to late or to see if it would be alright to come tomorrow. I did call twice and we were next never happened. Not mad just disappointed and still kinda of warm in the house. Will try someone else tomorrow.

Paul H.

04/03/2019 12:00:00 SA

Need to stay away from this company find anyone else A #1 Air is not all they appear to be, their sale personal are one place above a use car salesman, we needed a new AC system and willing to pay for a good system, we added a new hot water system too, and that's were it looked good on paper. That was the start of our nightmare. All I can say is we wished we had never used them for any products or services, what a waste of money.

Melody F.

07/02/2018 12:00:00 SA

Just want to say thank you so much. Your repair man was very respectful and professional. The gentleman who came out to install the new A/C and heating system were very professional, and was very impressed that they even made sure to clean up after themselves. Thank you again for not pushing all the extra bells and whistles. Nice to have our new system.

Kiley H.

03/08/2018 12:00:00 SA

We had this company come out to our house. They were great until we couldn't get approve by there first choice. Our credit is not even that bad 620 (we just bought a house) he called me back was very rude! Didn't give me any options and hung up on me! If you are wanting a company that gives well quality service. This is not them!!!!!!!!!

Em J.

5/14/2018

Justified a mistake and reached out to correct it. Says a lot about a companys character when they try so hard to correct the issue. Will recommend to my friends.

Deanna C.

12/30/2015

Dustin came and did our annual service on the heating unto in our house. Very polite and even excellent with the puppy.

Overall our unit continues to be in great working order with a few things we can do for TLC to extend the life of it. His attention to detail and photos of areas of concern were great.

Will continue to use A#1 Air!

Lynn Ellen M.

10/14/2018

Wow! What a fantastic experience I had with A#1 Air.
Victor and his crew installed all new air ducts in my attic as well as a new HVAC inside the house and outside as well. They worked straight through for 13+ hours and they left my home and garage so clean. No dust, no dirt, no mess to clean up. The new HVAC works so much better than what I had. I know my electric bills will be much lower in the future than they have been in years.
Victor and his crew were extremely hardworking and efficient. They treated me and my property with the utmost respect. They are true professionals. Patrick gave me full details and presented all my choices clearly so that I could make an informed decision about what to purchase.

Lara C.

4/18/2018

Great prompt service. Charge is what I was told over the phone. Always tells other things they can do that are optional. Love courtesy calls to let know in route. Highly recommend

Dan S.

05/08/2017 12:00:00 SA

Everything started out well.

Communication and scheduling were excellent.

Danny the technician came out to inspect our 11 yr old, 5 ton Trane AC unit that had summarily ceased working. After inspecting inside and out, he told us that our system was basically shot, the outdoor unit wasn't working properly and probably caused the circuit board to on the attic unit to 'fry' and also our blower motor in the attic was toast, and spewing oil everywhere.

He provided a quick tally of the needed repairs, which totaled roughly $4000 for parts & labor, or about half-way to a brand new system.

OK. Have the sales guy come out and provide a quote for a new system. Sales guy comes out, after 45 minutes produces a quote for $10,000 for a new system with installation. But there is a 60 month, 0% interest deal available. Seems a little high, and very much lacking in itemization, but it's a solution

I do some investigation on the web. I learn that one should expect bids to be something like cost + 40% margin. Sounds reasonable.

Industry professionals suggest that HVAC contractors win about 1 bid out of 5, and interestingly, the ratio of wins/bid doesn't really change whether they quote cost plus 40%, cost plus 20% or cost plus 100%. So, unsurprisingly, HVAC contractors can make the same amount of $ for half the work; or twice as much per job by simply inflating the cost, especially when it starts getting hot. BTW,

The retail price (not 'cost;) for a 5 ton unit with gas heater is around $5000-6000, so a $10,000 quote seems like a pretty fat margin, much more than 40%. I planned to get 3-4 quotes.

Here's the funny part. On Saturday morning I get a call from A#1 customer satisfaction survey people and I tell them that I was very satisfied with the tech who came out. No sooner do I hang up, and my wife tells me her brother is in town from South Texas over the weekend and he's a certified HVAC guy. He offers to take a look and do a sanity check for us.

Turns out that there's a blown fuse up in the attic system. He replaces the fuse. He checks the thermostat, not working. He replaces the thermostat. Guess what? The system is now fully operational after $60 parts, 3 hours of work by a trained tech, including travel to the hardware store.

So, the system could've been made operational for less than $400, as opposed to $4000, or $10,000.

I, of course, realize that this is a band aid solution and not the same as replacing all of the old components, or replacing the whole system. And I acknowledge that the old system components are wearing out and will need to be replaced in the foreseeable future.

But still, it does leave one with an uneasy feeling that a trained expert told me all about the big expensive things that were wrong and somehow failed to either mention, or realize, that a simple fuse and thermostat would get things running again. For this, I rate my experience 2 stars.

Ronnie R.

9/13/2017

I will never do business with this company again and would strongly suggest you all don't either.
My saga began last December when I called A#1 Air to set up my winter service appointment, which is included with the service agreement I had with them for the last 2+ years. I spoke with someone on that day (I can't remember their name) who seemed very nice and scheduled me for the 2pm - 6pm afternoon slot on January 6th.
On the morning of January 6th, someone from their dispatch unit called and informed me that a technician had just become available and asked if they could come early. I explained to the dispatcher that I had business meetings to attend that morning and no one was home so I couldn't accommodate the change. Shortly after this call I receive an email from A#1 Air that informed me my technician, Brandon, was on his way...oh, and he's going to my previous home in Saginaw, not my current home in Keller?? (I moved almost 2 years earlier and they've been to my home in Keller) I tried for 15-30 minutes to get in contact with someone to clear up the confusion, but was never able to get through to anyone.
I chalked this up to a system error and assumed someone would surely still be coming by MY home at the scheduled time so I went ahead and left my office in Downtown Fort Worth early so I could be home when they got there. 6pm came and went and I never saw or heard from anyone. Needless to say, I was pretty angry, but imagine my anger when I check my email and find another email from A#1 Air asking me to rate my service technician. What? How can I rate someone who never showed up to MY home? Surely he didn't service the system at my old house, did he?
I'm a pretty busy guy so I didn't get the time to call and discuss this with anyone. That is until Misty left a message for me in February asking me to call her and schedule our Spring appointment. I hesitantly called her back and set up the appointment for February 24th from 8am to 11am. I explained the previous situation to Misty who literally laughed it off and told me this wouldn't happen again. She obviously didn't understand how frustrating this all was so I eventually disconnected the call. Be assured, I handled the call professionally and disconnected the call long after the appointment was scheduled.
On the day of the appointment I stayed home from work so I could again be there when the technician showed up. And again 11am comes and goes and I never see or hear from anyone from A#1 Air. At least this time I didn't get irrelevant emails about a service technician who didn't show. When I get back to work I call and speak with someone at A#1 Air who claims Misty had accidentally scheduled it for March 24th, although her notes clearly say February 24th. Again, I explained the previous situation to this person who blamed the matter on a new computer system and offered no real resolution or empathy so I disconnected the call.
A few minutes later I receive a phone call from Tyler, who is supposedly a member of management at A#1 Air. He admitted to and took responsibility for the mistakes and lack of empathy shown by his employees. I told him, although I appreciated his call, I was in no mood to talk at the moment and I again disconnected that call.
I then wrote a letter to James and Sherry Green, Owners of A#1 Air, and emailed a copy to [email protected] and Tyler with specific instructions to see to it that my letter gets in James and/or Sherry Green's hands. In typical A#1 Air fashion, I never heard from anyone. That is, not until after I followed up via email 6 weeks later on April 4th. Mr. Nelson replied apologizing for the lack of response and explained my email was passed on to a manager (Mr. Nelson claimed he was a manager) who had since left the company so the ball was dropped again. He assured me he would get with another manager the next day and get back to me.
Yet again, in typical A#1 Air fashion, I never heard from anyone. That is, not until after I followed up via email 4 weeks later on May 1st. Mr. Nelson again apologized and said that he had discussed my situation with his General Manager and they could offer me $100 in American Express gift cards, which I emphatically declined since this really seemed inconsequential to them and was only a means to try to get rid of me and sweep this whole matter under the rug. I suggested instead that the offer be more along the lines of a new tankless water heater and/or an outstanding deal on a new HVAC unit.
My suggested offer was denied and Mr. Nelson explained the $100 gift card was the best they would do. I asked Mr. Nelson to terminate my service agreement immediately and to refund any money they had collected since the last time a service technician visited my home in Keller. Yet again, in typical A#1 Air fashion, I never heard from anyone. Although it does seem as though he did terminate my service agreement as I'd req...

Michael M.

9/23/2019

The $ 69 service call doesn't include anything except sending the tech to ring the door bell. There's then a troulbleshooting fee and then additional charges if you want it repaired. We received a quote for the repair that seemed exceptionally high. The tech said we wouldn't find it and cheaper and wanted us to commit right then and there but we told hime we had to think about it. We found another company that did the work for 75% less than A#1 Electric. It took them 30 minutes to diagnose the problem, they returned the next morning and spent only three hours completeing the repair.

Carol J.

1/16/2020

If any company deserves 5 stars, it's A#1. We have had nothing but exemplary service from their AC service and we are excited to know that they now cover plumbing and electrical! We first started using A#1 about 6 or 7 years ago when our AC went out on us on a hot summer Friday afternoon at 4:00 (the same tIme your kids get sick). I turned to the ol' Yellow Pages and A#1 advertised that they work any time, day or night, and don't charge extra for after-hours. So I thought I would put them to the test to see if they really meant it......and they did. Our technician showed up around midnight and didn't leave until 2:00am. He fixed the problem and we were believers. They have replaced both of our old air conditioners (in separate years) and we just had the ducts cleaned (a 1956 house) this week with air purifiers added. The technicians are always very professional as are the call-takers. We completely trust A#1 and I can't say that about many companies. They are also really good to their employees; we've asked! The bad reviews are quite alarming to me and make me wonder if they come from competitors.

Emily M.

09/09/2018 12:00:00 SA

They did repair my air conditioning, after much back and forth and confusion. The right hand at this company has no idea what the left is doing. Major problem is the tech doing the work spilled joint compound on my hardwood floors, which severely damaged them. Unfortunately, my husband paid them in full, based on the promise that the company would make it right. They never called us, and dodge our calls with excuses. They did serious damage, it's not a little spot. We will have to incur significant expense and then try to recoup through legal means. Use this company at your own risk and peril.

Desiree J.

12/04/2017 12:00:00 SA

Jeff was super! Arrived early (confirmed by Phone of course). He was knowledgeable and courteous. He took the time to explain everything in terms that even i could understand!
I recommend Jeff for all your plumbing needs!

Elizabeth S.

7/28/2015

I don't write many reviews but my experience with A#1 was underwhelming. To start, I had a Sunday appt. with them and they didn't show up until Monday end of day. This led to two days of us waiting at home for them to arrive, including taking 1 day off of work.
Then the technician didn't find any issues but we were still charged the $99 service fee for 10 minutes of looking at our AC unit. So doing the math, thats more than a lawyer/doctor charges for an hourly rate but without doing anything.
So we still have an issue with the unit, lost 2 days of waiting around and spent $99 for nothing.
Not a great business model for encouraging a repeat customer. Disappointed.

Alvin S.

09/01/2018 12:00:00 SA

Never Ever use
A#1 Air

Called them at 8am for an emergency service on my AC that had suddenly stopped blowing cold. I was told by the first girl that they normally respond in less than 4 hours and that I would receive a call from the tech when he was on his way. Having to work, I handed off to the wife and headed out the door. So, she waited patiently until noon. No call. So she called them. They apologized and assured her we were at the top of the waiting list and would be getting a call from a tech in the next couple hours. She called them again mid afternoon and received more excuses (busy day). When I got home around 5 she had still not received a call. So I called them back and received more apologies and assurances that we were at the top of the list and would have a tech here soon. At 7pm ELEVEN HOURS after the initial call for emergency service I called back understandably quite upset. I was passed up to a manager who told me he couldn't say when a tech would be able to make it. WHAT!!

Worst customer service ever! This company is obviously way too big to care about anyone and clearly doesn't mind telling lies to string you along and keep you thinking help is just around the corner.

Aaron A.

11/30/2017

I purchased a new HVAC system with complete installation in October 2014. The installation was professional and complete. The technicians explained every step of the process while maintaining professional behavior. I have continued to use A#1 Air for seasonal check up's following the system installation. They continue to provide fabulous service to maintain an efficient HVAC system.

Rotha C.

8/29/2016

After more service men, more time wasted, conversations withservice experts. I still have no AC.

My16 year warranty is useless. A#1 no air

Lanna L.

8/27/2018

Unlike many other HVAC companies, the staff I've encountered at A#1 Air have all been extremely courteous and professional. I recently had a new system installed and they responded quickly when I had a very minor post-installation problem to resolve the issue. I really like that they're available to help you at any time, day or night. That gives me peace of mind. Stay cool, y'all!

Silence D.

01/07/2020 12:00:00 SA

We had another company maintaining our system for over a decade, when the one they installed broke down, they wanted a LOT of money (double the cost for the 10 year old one it was replacing) to replace it. We called A#1 Air, they came out, quoted us a price that was several thousand cheaper so we went with them. Of course, day of delivery comes and low-and-behold we need this and we need that (with the customary scare tactics) and suddenly we're THREE THOUSAND above the cost for a better system we were quoted by the old company but being mid-installation, we were captive suckers.
Also, during installation, shortcuts were made that resulted in less access to the space and remnants from the old system still in place. Plus some things that were promised (a solid concrete pad) were not delivered (it's too heavy) and a cheap, breakable concrete covered foam pad was used (the same kind that cracked the last time).
Not impressed. Is the system nice? It should be for the money we paid! Was the work fast? Fast to schedule but literally took twelve hours one day and six another. Do we feel we got a value for our money? No. Would we recommend? We would give anyone who asked our honest experience and let them compare A#1 to our old company. Oh, our bill actually went up after the system was replaced so we may have gotten a worse deal than we realize. Thrilling.

Maxwell H.

2/16/2018

The technician was very friendly. He did a pretty good job. We replaced a very expensive 3 year old automatic faucet because the handle was loose. I know it can be repaired but I guess they don't repair those. It's a Moen and under warranty but I didn't have the receipt. So He said I had to buy another one from them for $700. He did a great job installing it. It's just not as nice as the one he took out. I really wanted to keep the other one but he cut all the lines. I specifically asked him to save it. I was also told the club agreement was $24 a month, left my credit card with my wife , when I came back he set it up for $48 a month on my card. We also had 2 toilet flappers replaced , $150 each. That part went well. My toilets stopped running.

Bruce M.

7/24/2018

I've used A#1 to install units in a few houses I've owned. Their work is top notch, and their customer service is excellent. I just had one unit fail in this heat wave, and they immediately got a tech over to fix it. He was polite and professional. I was back up and running within the hour. I highly recommend this company.

Curtis H.

08/01/2017 12:00:00 SA

My tech arrived on time. He was knowledgeable and professional. He explained everything he did and showed me why it had tone done. The service provided made the whole experience bearable.

Mitch H.

7/18/2018

Out AC quit working lat week at the start of the current heat wave. I called and had a technician come out to give a quote. I had to pay $59 to get a quotes to repair. Stated blower needed to be replaced among other things. Total cost just under $4000. Started getting quotes on a new unit when we got someone that actually knows how to run an honest business get our AC running for less than $200. All we needed was 1 wire replaced. The motor works. It was actually replaced about 1 year ago.

TJ J.

3/21/2018

I had a great experience with A#1 Air. I was far from an easy customer needing a 40ft ladder and rescheduling my appointment multiple times due our townhomes getting a new roof put on. A#1 accommodated me each time. The technicians Sam Andrei and Zach N were especially fantastic. They showed up and were extremely friendly and professional. They were able to get the 40ft ladder up on my unit with no problems and quickly serviced my units. They seem to be running better than ever before. I will definitely be using A#1 Air for my annual heating and cooling services in the future.

Michel R.

7/13/2018

If I could give less than one star I would. Every time I have had a service call there has been some problem. I have 2 units purchased through this company (worst purchase ever) that are less than 2 years old and have had multiple service calls and never do they arrive within the 4 hour window you are given. When my units were serviced in the spring I was quoted one price on the phone when the service appointment was set up but they failed to take into account that I have 2 units, so double the price. They left it up to the service technician to tell me this information after I was already irate from being kept waiting past my appointment time. Then in June one unit required a service call and we found a tool left in the unit from the previous technician (not sure if that had anything to do with the issue the unit had). I've attached a picture of the tool. When the technician left with a promise someone would be calling with a follow up appointment to install a switch, I was pretty sure this wouldn't happen. Waited nearly a month and made the call myself to set up the appointment. Time after time this has been my experience since day one when the wrong size unit was installed in my home and had to be replaced and I was told I should be ok with it only cooling my home to 76 in the heat of the day. Are you kidding me?

I DO NOT RECOMMEND THIS COMPANY.

Mason K.

02/03/2015 12:00:00 SA

A#1 Air is probably the most recognizable HVAC company in DFW due to advertising. This is probably the reason why they are ridiculously overpriced. I can deal with things being expensive but they try to trick the consumer into paying more, similar to a shady car mechanic taking advantage of naive customers. Here's my story:

My AC went out in the middle of summer. Hell on Earth. I called A#1 because I see them everywhere and all over their website it used to say free estimates. The guy came out to basically inform me that my 17 year old unit needed to be replaced which I had already assumed. He drafted his estimate which was devastatingly expensive. In the estimate it included a a Goodman brand unit which is regarded as a budget unit. He also was going to include a brand new concrete slab for the unit to sit on. Oddly, their was about a $95 service fee that I needed to pay then and there which I refused and he quickly removed that from the bill after I had to call him out on the free estimate offer. Of course he was accommodating because he was doing his best to sell me his services

I luckily got 2 other quotes from other companies. Both HVAC companies warned me of A#1. Both technicians explained to me that the concrete slab actually comes with the unit. Meaning the A#1 guy was pitching the slab like he was hooking me up but it actually just comes along with the unit from the factory. Its literally part of the unit.

I went with the other company and paid $1500 less than the A#1 air quote and did not get the budget Goodman unit that A#1 tried to sell me. I ended up getting a higher caliber GE model. So really I probably saved a little over 2 grand by not using A#1 and that is about 40% of my purchase price.

Something has to pay for all of that advertising. Now they are giving away a muscle car and have hired the celebrity guy from a Hot Rod Show on Discovery to do commercials. By all means, if you want to pay 40-50% more so they can giveaway hot rods and pay celebrity endorsers go with A#1. Just please please get a second quote. Make sure you get the A#1 air quote first so that the technician from the other company can go over it with you.

Cassandra R.

5/31/2018

Dustin Storey was a great technician, both knowledgeable and helpful. We even signed up for maintenance plans . Thanks Dustin and God bless you!

Lefarus A.

04/02/2015 12:00:00 SA

Back in 2013, I got a great deal from Air #1 air conditioning company, and bought a complete air conditioning unit. After year and 5 months, the unit start give me a problem, and I call air #1 and explain the problem. They send their technician right away. He went through the unit and find out the problem and they took a good care off the job. Which is the part and labor cost about $900, and I got it for free.
Thank you Air#1 for your customer service and handling.

L L.

09/07/2018 12:00:00 SA

The technician was on a sales mission. After looking our unit over he said he had done all he could and it was time for a new unit. Our A/C would turn on but it would not stay on or cool below 80. So, he happily wrote us up a quote for 15k and went on his merry way.
We had another company come out and look at the unit, 10 minutes later the problem was solved. A/C is now running like new.
It is always good to get a second opinion on big projects, this turned out to be a very minor fix. I will skip all future calls to A#1 Air. (and I wont even get into the inflated price of their units... ).

J H.

03/03/2019 12:00:00 SA

Terrible experience with this company. I have used them for many jobs but had no issues up until recently. My heater went out in mid February. I had A#1 come out and replace a motor and it started working again for a week or so until it broke down again.

This time, instead of sending out the normal tech, they sent us some kid who didn't seem like he was even 18. He spent a couple hours messing around with the heater and told me that the igniter broke and needed to be replaced for $350. Told him to go ahead and replace it. An hour later he comes down and tells me he can't get it to mount on the bracket and if it was okay if he taped it? Seriously? Tape an igniter to the heater? I told him no that sounds like a terrible idea and he proceeded to mess around with it for another half hour before telling me that he couldn't fix it and would have to come back in the morning and I would be first call.

The next day, I called dispatch around noon and asked when the technician would show up. They told me I was next even though I was supposed to have the first call. Turns out, I ended up waiting until around 7pm for a technician to show up. They proceed to install the igniter but now tell me my gas valve is bad and needs to be replaced for $700 on top of the $350 I paid for the igniter. Throw in the $700 I paid for the motor a week back, that is almost a brand new furnace with warranty. Sensing something was off I told him not to replace the gas valve and I would call in another company and get them to evaluate. I was told if I got another company to do any work on the furnace that A#1 would not warranty any of the work done. Seriously? I paid over $1000, still had a broken heater, and if I got someone else to work on it you won't warranty the parts you replaced? I was told I would get a call from a manager the next day to discuss my experience but this of course never happened. They got paid for their work so that's all that seems to matter.

I called in another company the next day and turns out my gas valve wasn't correctly wired or installed. I simply paid for the service call and did not have to replace the $700 valve that A#1 told me I would have to replace. This seems very sketchy that A#1 kept replacing parts and my heater still wouldn't work, but another company was able to come in and fix it without replacing any more parts. Highly recommend you stay away from this company.

K U.

3/23/2017

They did the work that was asked and explained why it happened to my air conditioner. Great customer service.

I did not shop around because I needed it fixed right away, but it seemed a little pricey. I will shop around next time, for sure.

Preston S.

8/16/2017

A#1 Air is a complete rip-off operation. A#1 was called because our home A/C wasn't working well and their diagnostic test was what we thought was competitive at $59. Upon arrival the service tech (Jordan) checked our system he said that the system was 1 lb low of refrigerant. My reply was well that's not so bad the new refrigerant is pretty cheap His reply was not this stuff it's $1000 per jug He also said that the capacitor was faulty and barely working. My reply again Great, that's probably the cheapest part that could break. I replaced a capacitor on my garage door and the part was like $11. Jordan's response was Not this type of capacitor, this type is a dual band, so they're like a couple hundred bucks. Well, A#1 Air charges $90 a lb for 410A refrigerant that cost $6 per lb and charged $299 to put in a $28 capacitor that took literally five mins. This is done with deception when people who are in distress because of the need of air conditioning in Texas heat and not know the true cost and if we are being lied to. This was confirmed when I comparison shopping and the same services with 1/4 the price.DO NOT DO BUSINESS WITH A#1 AIR IF YOU VALUE YOUR MONEY!!!
Google 410a for the true price as amazon even sells it for $155 for a 25 lb tank shipped
the capcitor that I was told was a couple hundred bucks cost $28.62 as an OEM part.

Susan M.

10/26/2019

Excellent customer service...nobody's perfect, and there will be frustrations as there is in any area of life. A-1 installed an HVAC unit several months ago. I have a 2 story home. No marks or scratches on my walls bringing the new equipment in and the old out! They left my home as clean as when they arrived. They worked with me on financing. I have had to have them back several times...not because of anything A-1 did, but because this 68 y/o can't remember squat! Each time the tech was patient, kind, and explained very throughly. I recommend them everytime i get a chance

Cody T.

3/22/2018

Words can not express my gratitude towards this company. We had just came back from spring break and had water in several areas. After pulling up our flooring in the bathroom, entry, hallway, and master closet, we thought we had a slab leak. I called A #1 Air/plumbing. The first 2 guys came out and couldn't lock down the exact problem area due to the leak was very small. Puzzling. The very next day, another gentleman showed up and after about 20 minutes, he determined that the problem was our shower faucet. The cartridge in the faucet had failed and leaked in the wall and down under the flooring. After some pulling, prying, and convincing the cartridge was replacement and no more leak. This company has installed our AC and now saved us from a adventurous home remodel. These guys are aces.

Ranger R.

3/16/2018

We've used them since 2011 when they replaced an AC unit in our home. Each season they perform preventative maintenance on our AC and Heat equipment. They recently replaced our 50 gallon dual hot water heaters and the recirc pump located in the attic. Not an easy task. They did a fine job, they beat their competitors pricing, and we appreciated their excellent customer service. (I'm a little picky.) Good job Bubba Ashton and Nick Kea.

John N.

3/15/2018

Do not go with this company. I was referred by a friend and was sold by him that I even signed up for the membership with them. The tech was friendly but the fact that they charged $1700 dollars for 3 items is probably the stupidest thing I have ever seen. For a blower capacitor, a purifier and compressor saver should not cost that much. For just the capacitor which is a 14 dollar item and can be installed with a single screw and for a saver came out to $532.

Do NOT go with this company as the customer service told me they would not help me out since they charge that much due to the knowledge of their techs.

Elena A.

06/10/2015 12:00:00 SA

We've had this company come out and do two consultations and both times they were so helpful, helping us understand the electrical issues we were facing in our like new, older home!
I really trust them to tell me what needs to be done without taking advantage.

Duy T.

9/28/2014

I wished I would have read the reviews on here instead of Angie's List. These guys are crooks. I called them to come out because my internal unit blower was not working, instead when they came out, they said my outside unit condenser was broken and i should replace my whole unit, in and out.

I thought something was fishy because when i turned on my unit, I saw a pipe freezing up, so it couldn't be a condenser problem.

I called Calahan Construction and Air for a second opinion. They came out and told me that it was a blower problem and fixed it. Unit is blowing cold air without any problems.

The only good thing about A#1 is that they do service calls 24/7, but is it really worth it if they are going to give you bad info and try to cheat you?

John S. C.

8/17/2017

Had A#1 Air come out and repair one of my AC systems earlier this month. The repair technician knew exactly what the problem was when I described what the AC System was doing. He told me that the capacitor in the 4-ton compressor needed to be replaced........and that it was a $299 part. At that point, I had no idea what capacitors cost so I told him to replace it. He also suggested that we check that other 2-ton compressor to which he told me that the capacitor was going bad as well.....and that it was also a $299 part. So I had him replace that capacitor as well. The repair technician was not at my house more than 30 minutes total including the time it took him to write-up the invoice for a total of $657. After he left, I went out and pulled the covers off both compressors and took pictures of the capacitors he replaced and then went in the house to google the exact type capacitors that were installed. I found that I could go buy BOTH of those capacitors for a total of $50 RETAIL.

Now, I don't mind paying service companies to come and repair things for me in my home and I know they need to make a profit as well to make a living. I just want to be treated fairly and honestly.

I 'll let you be the judge if you think the $50 verses $657 difference is reasonable.

I will not be calling A#1 Air for any future repairs at my home.

Suzanne W.

4/21/2015

The service man that came out was O. Jackson. He used every measure to make sure nothing was tracked inside my Josie by wearing protective gear on his feet upon entry. Very knowledgeable on the issues. Very polite and excellent service. Would recommend them.

P. C.

2/18/2018

Called A #1 Air Monday because we had no heat. We were told they'd send someone out. By 9:45pm, no one showed or called. Finally got someone out the next day. The technician was your typical slimy salesperson who tried ever pitch and hard close in the book. After looking at our unit for all of 5 min, he proceeds to tell us its the blower. He can fix it for $1k but we really need a whole new unit, it's only $20k and it's okay because we offer financing. Needless to say, he was unable to close the deal but we were out $60 for nothing and still no heat. We called another company who sent someone out the same day. $140 and an easy fix later, we had heat.
Dont make the same mistake we did...do yourself a favor and read the reviews including the reviews that aren't recommended. It is clear as day why this company has such a low rating.

Pat C.

02/07/2018 12:00:00 SA

Outstanding service! Heater quit working at 8:30 PM and they responded quickly and stayed until it was fixed. Returned the next day to make sure things were still working! Service technician was great!

C J.

6/21/2018

Unbelievable service!! 6/20/18 my AC unit stopped working, called A#1 Air, I used them in the past and wanted quick service. I was impressed that they showed up in 1 hour. The fan was not spinning in my unit outside so he replaced the dual capacitor cost was $99 for dispatch fee and $314 for the fix so total cost was $413. Took only about 15 minutes. He recommended that I should really get a new AC unit because it is 10 years old and the fix he did probably won't last that long. Of course I said no thanks.

After he left the fan was spinning but my house was not getting colder, two hours later I call A#1 Air back and tell them the issue and the lady said that she will put my name on the list but won't be till later tonight. I am okay with that because it 87 degrees in my house and I have family over for my son's birthday party the next day. She said she has to quote me another charge of $99 and I said what why would I pay again when I just paid $400 and it isn't even fixed? The guy did not even come in my house and check to see if that completely fixed the issue. She said when they show up if it turns out something was missed then I would not pay the $99.

I get a call at 10 pm saying the technician is on his way. At 11 pm I call back to say where is the technician and where is he coming from? She puts me on hold and then comes back a few minutes later saying they cannot get a hold of him. I say so where is he?? She won't tell me where he is coming from so I said to cancel and she says he could be right around the corner. I said cancel you can't even get a hold of him and they put me on the list for the next morning.

The next morning my wife called 6 other companies. Most of those companies prices are around $75 for a diagnostic. She quoted them on how much it would cost for the dual compositor and she received quotes from $110 - 200. Nowhere near $314. When A#1 Air called me back to reschedule me I cancelled it and then asked them about their Apples to Apples Guarantee. If you find a cheaper price within 30 days they will match it. The lady said she never heard of that and said she will have Customer Service call me. No one ever called me of course.

Anyhow we received a recommendation for a local guy from the Nextdoor App from our neighborhood and we called him and told him the issue. He just left my house and discovered that the outdoor unit had some wires or plugs unplugged. He just plugged it in and tied it up. He didn't even charge a dime for this. He went ahead and did a full inspection for free. We will be signing up to his year service which is $250 for two units twice a year which is cheaper than the $40 a month I was paying a couple years ago for their service for only one unit. My wife already filed a complaint with this company so we will see what comes of that.

I hope nobody else has to deal with what we had to deal with.

Jim C.

6/21/2018

One of the most unethical companies I have ever dealt with. They lie about what is wrong, replace parts that are not bad and conduct aggressive up-selling. Add to this they are the most expensive company.
When asked for the bad parts, the tech looked surprised and then when out to his truck to get parts he passed off as the ones he replaced.
Do not use this company, you will regret it. They do not honor their coupon specials or the guarantees. Their 100% Customer Satisfaction is nothing but BS.
As for the customer service, be careful on what you say. They are recording you.

Julio G.

3/20/2017

Unfortunately, I spent the weekend trying to find the problem with my system.
I decided to call A#1 as I could not DIY.
Hugo Torres serviced our AC system today.
Fortunately, Hugo found the problem quickly.
The technician was very professional and informative. I was charged the service call and payed for additional Freon...but was not charged for the original problem (wiring).
I will be calling A#1 Air for future repairs.
I will request this technician in the future.

Diana S.

7/25/2019

Reliable, knowledgeable and trustworthy. Randy was a problem solver when our AC broke in the heat of summer.

Sharon D.

06/05/2017 12:00:00 SA

After calling on Wednesday 5/31 requesting a new Air Conditioning Unit an appointment was made for 6/5 between 8 and 12pm. Received a call at 815am on Monday 6/5 stating you are not in our service area. The young lady on the phone could not answer my question posed Why did you make us wait this long? Our search will continue. Wasted advertising dollars for sure. Customer service is a thing of the past. Would not recommend

Salomi W.

10/29/2018

I had a technician come over to check my Ac and why it was not working. He proceeded to tell me that a part on the motherboard was out and we would have to replace it, the next day we found out from them that it would cost upwards of $900 to fix. Despite the fact that it must have been the recent outage that affected the a.c., it was not covered under the paid warranty we have with a1 air, or the one we made with them in 2016. The technician took $20 just for coming out, thanked me for my service to this country, and left. For a whole HOT TexaS week we sat with NO AC at all, not even the fan running. Finally, today we had someone from WILSON come out, and within 10 minutes, I kid you not, the tech was able to AT LEAST get the fan working. So the technician from a1 air could have AT LEAST mercifully fixed the fan. I ended up paying Wilson only $129 to fix the problem when they came out today. This, a1 air, is not a honest company, and I do not recommend them.

Kristina B.

3/29/2017

Great customer service and very knowledgeable technician. They were running an hour behind, but did a great job calling and keeping me informed about his arrival.

David D.

6/28/2019

I've used these guys a few times now. Upon the first time, it was due to my main ac was leaking water from underneath. After an inspection, we found the issue pretty fast. It needed a shop vac and one wasn't readily available. The tech picked up one close by and came back and finished the job. Did a 100% inspection and found my 14 year old builder installed ac had some issues. Priced out fixes and discussed in detail the remedy for it all. From gunk on my blower blades, to a motor being dry as hell and about to go, a previous ac tech cross wiring my condenser which caused the fan to blow the wrong way, and a few other issues, I just decided to get a brand new unit. And then the day of install. Such nice work. Took all day to install but everything was done nicely. Had my first check up on the new unit today and found out this is a family run business and the check up was included in their paid up front yearly service. It does save you money and if you need any repairs it does help on cost. Thanks for being one of the best AC companies around. My electricity bill and myself couldn't be happier!

J T.

11/15/2018

Scam artist! Liars! Thieves! Unethical business practices!
I scheduled an appointment for a $49 hvac tune up and condenser pad leveling quote for an investment property we just purchased. When the guy from A#1 Air, arrived he quickly (like a couple minutes) looked over the units and stated we had a non operable heat pump. He also stated the unit had mold, an incorrectly wired thermostat and sparks coming from the inside unit. We were not right next to him to witness the sparks but did smell a burnt odor in the air, which made us inquire as to what he was doing. He kept clicking the breakers on and off as if he was trying to make something spark, which seemed fishy. He then proceeded to tell us we ultimately needed a new inside and outside unit. He also said at bare minimum he could bypass the non working heat pump to run the system only off electric heat, replace the thermostat, replace the heat kit, clean the mold out of the air handler, and replace the condenser pad. All of which totaled up to $3805 in repairs.
Of course we refused to pay for any repairs and immediately called another company referred to us by a trusted source. The new company came out today and inspected the entire system and determined everything was in good working order. The technician also stated we do not have a heat pump!!! He found it amusing that the Tech from A#1 Air told us we had a heat pump and that it was not working... again our system does not have a heat pump!! There is also nothing wired incorrectly in the thermostat and no need to replace it. Come to find out an incorrect setting was on the digital thermostat... wouldn't be surprised if the A#1 Tech did that to make it appear defective. There is no mold in our unit and again nothing wrong with the unit!!! The new Tech stated all we needed was a cleaning of the exterior unit, a new pad-leveling to the exterior condenser unit and an over flow sensor on the interior drip line. All Totaling only $450.
A#1 Air are completely unethical, liars and no one should use them ever!!!

David S.

3/22/2017

I had contacted the previous AC Service company that I used about three years ago when I had some condensation overflow in my hall closet from my HVAC unit. I had to leave a message, and after an hour and a half of no reply, I called A#1. I talked to a person right away, they had a tech in line and out to me within a couple of hours. While I have not done a huge amount of research on pricing for AC repair and service, I feel that the prices quoted for my repairs were pretty fair. However, the strength of my 4 stars is based on the tech, Justin Admire. Very professional and super friendly!! I'd use these folks again!

Alisha B.

10/09/2016 12:00:00 SA

Called them because they advertised 24/7 and they answered the phone on the weekend. Dispatcher told me they could get someone out Sunday between 11am - 2pm and someone would call about an hour before they come. My tenant waited all day no call. I called 3-4 times and another dispatcher told me now I had an open ticket. what the heck does that mean? After waiting until 7pm I called an cancelled. thank goodness it is not 100 degrees outside. Not impressed.

Jenny L.

12/11/2014 12:00:00 SA

We used this company 3 times this month to fix our water hammer issue. The 1st guy came pointed something without ever ask any additional question or background from us. Then we told him about the high water pressure, and need to change the PRV. So I DO NOT think he really try to investigate the issue. Later after he installed the water heater extension tank as the PRV inspected OK, the water hammer was still there;

Next we asked the company to send plumbers back again. 2 guys showed up. This time they offered to cut a hole in the dry wall for 600 USD, but not sure if it truly can fix it. We turned down this idea.

3td time, finnaly some professional guy come. His name is Duan Glenn. He fixed our faucet cartridge issue, and at the mean time, he found the water hammer was due to we did not fully open the water valves/angle stops under faucets and toilets.

I would hope could have Duan came the 1st time instead of other 3. So if you need use this company , be sure to ask for Duan Glenn, who has 25 years plumbing experience and do think before do anything!

Doug P.

6/19/2017

I have two units. A few years ago they both went out the same day! How in the heck does that happen? I called A#1 air and they came right out. My problem is that the tech told me that unit #1 needed a capacitor replaced (which is common) but that it would be $300+. I used to work on A/C back in the 80s so I know it shouldn't be near that much, but I was desperate to get it fixed. The tech told me that the price was high because it was a super-duper capacitor with a great warranty. Whatever.
Unit#2 had no Freon and the tech pointed out a leak in the high pressure line. There was a kink in the line inside the condenser unit by the compressor. How does that happen inside the condenser unit when it has never been worked on before. Strange and suspicious. I was charged over $600 to fix the leak and evacuate and re-charge the system. It took less than an hour. I'm not sure about evacuation procedures these days but it used to take me hours with a vacuum pump to get the moisture out. So this visit cost me over $900.
A#1 called me the next season to see if I wanted some maintenance done. I complained about the over charges and asked to be contacted about it. Nothing.
So anyway, unit#2 stopped working today so I decided to look at it myself. It seems the capacitor is out (bulging and very low voltage output). After researching online to get the part I find that they cost about $15-$20, so I am confirming that I was overcharged before.

Robert T.

6/27/2017

I got multiple quotes and had multiple companies come out and A#1 was not only the most reasonable price, but they also took the time to explain options other than replacing the full unit... I feel like they're big enough to not have to push a full replacement on every customer. Thanks for the great service.

Ellen N.

12/13/2017

Had furnace replaced by A#1 air less than 3 years ago. Woke up today with no heat. Hvac friend said ignition was out. Shouldn't that last more than 3 years? Called customer service but have not received a call back. Hope the owners are warm. I'm not.

Lisa F.

7/17/2017

I initially had A#1 air come out because the company I was trying to use before (Dana Hilliard) was too busy to look into the warranty for my system and I had trouble scheduling an install of my evaporator coil.

Initially they sent out Mike Stoll. If this review was purely on him he would be getting 1-star but the people who came after him redeemed my faith in A#1 Air - I think he is just a bad apple. I point blank asked him if my part was under warranty and he not only said no but went into a long explanation why it isn't. He also tried to upsell me to a whole system - worse than a used car salesman! I may be a female but I'm a very intelligent female. Don't try to fool me. For my older or not as savvy customers - if Mike Stoll comes to your house beware of what he tells you and get a 2nd opinion. This was already kind of my second opinion since Dana Hilliard had been out before so I knew what should be occurring.

Luckily the next weekend I had a different crew coming to install the new coil - Cesar and Chris R. They were great and nearly immediately found that the part was under warranty. Cesar was the one to finally install the part. They were awesome and A#1 Air should look for more stand up guys like them. If this review were purely for them they would have 5 stars.

Rebecca C.

03/09/2017 12:00:00 SA

I have used A1Air for seven years and have appreciated their professionalism, knowledge and service. Would recommend calling them for maintenance service and repair.

Dawn A.

4/19/2018

I LOVED our technician Aaron. He was amazing and took his time to inspect every detail of our A/C unit. I called A #1 air for a tune up because my family loves the air conditioning in the summer and we can't live without it for one minute. I seriously can not say enough good things about the company and technician. They called me the morning of my appointment to confirm, sent me an email with a picture of my technician (because who doesn't want to know who they are letting into their house) and were very respectful of my property. Thanks for the great service A #1 Air. We will be long time customers after this great experience.

james m.

9/22/2016

I called this company week ago, try to get estimates to install a new 10 ton Hvac for my business. I got call back pretty quick and been told commercial department will call me, after that we got lost in translation, it's been week now nobody ever call. Time to hire different AC contractors.

Rachel R.

11/14/2017

We called for the 59$ checkup in April 2017. Our unit is 3 years old , no problems just wanted a checkup. The technician said we needed 3 lbs of Freon. He tried to replace the capacitor but we told no, & paid him $160.00.
The next our unit was blowing hot air,
so they said they would be out asap. It was a Sat & we had a wedding at 6. We waited all day, I kept calling & they said they were coming. We missed the ceremony, but got to the reception. I had my grandson come wait for him, my grandson called & said we needed a part replaced & he could do now because it was a weekend & they wouldn't come back til Monday. I told him no but said he had already put 300$ worth of Freon. i told him i would call the office on Monday. He said what the 300, I told him I didn't tell him to do it, he shoulda asked me first. So Monday they called about the bill, my husband told he wasn't going to pay it, there was nothing wrong with our unit. We just wanted a checkup. They did credit us, so we don't owe them. It is now Nov & our unit is still working fine. They also told me we had a leak & the Freon wouldn't last a week. I think they 1st guy let the Freon out & then they come back & try to sell other repairs. I think their technicians are under pressure to sell maybe they work on commission.

Tom L.

3/20/2018

Bad experience! They charged $49 to come out and tell me if they want me to search for the problem - but to search for the problem will be $420. In other words, I paid $49 for nothing. I sent them home with only the $49. Rip off.

Sandra K.

6/27/2017

We were very happy with A 1 Air. He told us we needed a capacitor but said you can wait on the motor. That saved us a lot of money. He was very professional and courteous.

Marci S.

10/18/2017

The customer service is always excellent! Professional and knowledgeable! They identify potential issues but are never pushy!
Great company, glad I signed up for the service program!

Aimee C.

2/27/2019

I spoke to William P. (customer relations manager) today and we were able to come to an agreement to rectify our last plumbing experience on 2/11/19. Thank you William for speaking to me and hopeful to having a better business relationship moving forward.

Edgar C.

08/02/2019 12:00:00 SA

This company is out to get your money only. They claim to care about you and your family. But the truth is that they want to get everyone to overpay for parts and labor or convince you to get a whole new system. They told me my AC unit was old and used r22 Freon that it was going to be discontinued. Which is true but I got a second opinion and they told me they will still have that same Freon just recycled. Knowing that we had just financed another project at our home. The still insisted that we needed this new system. Not to mention the part that was broken on the unit was quoted at $400. The other company that came out charged me only $150 for the same part and for the labor. We had no AC in our home for 2 days all because I thought I need a new system. They didn't even suggest replacing the part. Went straight to point to selling me a system

Linda A.

5/29/2018

After having an issue with my AC, I called A1 Air. The tech told me my unit was 11 years old and therefore not under warranty. He indicated that there was a major leak in the coil so the whole unit would need to be replaced to the tune of $4000 to $5000. I declined the new unit and instead filled it with $600 worth of freon as a stopgap measure (and because I didn't rust A1 at that point). I then called another company, which came out and informed me that my unit was still under warranty. They ordered a new coil and another part that appeared to be going out and installed them the next day. The total cost for this inspection and repair (including the parts and freon) was $600. Clearly, A1 lied about the age of my unit in an effort to sell me a new one, even though the old one could have been repaired AND was under warranty. Steer clear. I've heard many similar stories from my neighbors in the last month.

Yonni D.

8/13/2018

We recently had a new AC unit installed. During the meeting with the sales man we asked about deals, and specials. During the install our unit was not level (have pics) and was told that duct cleaning was needed. I called the sales man Patrick and said didn't I ask if we needed a duct cleaning. The very next day I called the customer support line which at the time seemed willing to help (8/9/18), the last call I got back was sorry we don't have an update, cause the person in charge is sick. I feel with a company so large and local 1 person being sick should not hold up a follow-up as to why the sales agent didn't tell me about your summer sale that I heard on the radio. The diaken 18seer for 14seer pricing and payments of $75/month. Very disappointed in there lack of customer care and service when your website and alleged positive customer comments say your the best, it's clear I'm having to post because I don't want anyone else to be decieved. Next step 8 on your side.

Cassandra B.

3/21/2017

If I could give zero stars, that's what they earned. This company is a bunch of liars. Their technician came out and quoted us around $600 for a replacement relay and I'm pretty sure that did not include labor. He also mentioned that it would be a good idea to replace the entire unit because the relay wasn't the only issue we were about to encounter. Replacing our unit would cost thousands. We paid the appointment fee and decided to think about our options as our unit was still working, just not very well.

After several months, the problem continued and we eventually lost all heat. We went 3 months without fixing the problem because we didn't have the money to replace our unit and we didn't want to sink all that money into a unit that was about to die. This winter has been mild, so no heat was manageable, but with the summer months coming, we had to get it fixed.

My husband convinced me to call a different company out. When the technician arrived, he commented that our unit looked like it was in really good shape. It took him about 2 minutes to tell us that our relay was dead. He then got the fan running and told us he had to order the part and would return the next day. When he came back, he fixed the unit and told us the cost was $200. He also mentioned that we would get several more years out of our unit, so no need to replace it anytime soon. He also mentioned that A#1 Air charges the highest fees of almost all companies in the area. He said they will replace good equipment for high dollar amounts just to make money. They pay $100's of thousands of dollars on advertising, so they need to make back that money.

PLEASE call another company! These people are liars!

Nancy L.

04/10/2019 12:00:00 SA

My carbon Monoxide detectors when off with a screeching sound.. Called on Sunday and they got here on Tuesday. That I can understand and appreciated they came out.. I have an all electric home and after calling 911 the fire department checked and not problem. Okay good so far.. The electrician said I needed new ones which I agreed to also.. I have never bought these detectors and when he told me $225.00 each, I though wow , those are more expensive than I would have though.. I was sort of stuck as he had the old ones down and had new ones on his truck that he could install immediately.. No waiting days for detectors to come in. I agreed to let him install.. After he left, I felt a bit stupid to spend that kind of money on two detectors.. Got on Amazon and low and behold, I could get the same detector for around $40.00 each.. Lesson learned ... Stop and think before you hand over that credit card..

Kelli M.

6/26/2018

Warning: This place is a scam only out to get you to purchase a new AC unit through them. They care nothing about the best interest of the customer. Our AC unit went out and we called for emergency service. We waited over 4 hours in the heat for someone to come out to look at the unit. I would not have even minded the wait, except the technician that came out completely wasted our time and did nothing to help us. We have an older unit, and he told us that the fan motor had gone out. He said since it was an older unit, the part would cost $3000 and would take over 2 weeks to order and ship to our house. He then goes right to opening his big book of AC unit options and pricing and says you can suffer in the heat for 2 weeks and waste your money, or I can get this new AC unit installed for you tomorrow - which one sounds better? Not only was he lying to us about the cost of the repairs we needed and the time to fix the unit, he was exploiting our situation of suffering in the heat in order to try to make a sale. A#1 Air - you are disgusting!

We told him we would not be purchasing a new unit and would rather do some research. We looked around and found the part we needed cost less than $1000, and also found another company to install it within a few days. Hands down will never call this place again, and I recommend that you don't either. This company is so blatantly dishonest, greedy, selfish. A#1 Air - you have some serious issues with the training you are providing your technicians. Sure, I bet you make some good money off of the people you lie to and persuade to purchase a new unit. But for the ones who don't, you have lost a customer for life.

Ngan N.

09/03/2014 12:00:00 SA

DON'T EVER DO IT!! DON'T CALL THEM!!! YOUR neighbor can fix your AC better than them

THE TECHNICIAN that came to my house FORGOT his tools! He COULDN'T take apart the cage in my AC and wanted to order a new part CHARGING MORE on my bill!!

You're a technician for crying out loud! I can't with them. DON'T DO IT. SAVE YOURSELF!!

Jacklyn D.

9/22/2017

I rate them 0 they suck!!! Please do not use them for plumbing. They sent me a guys who's not experienced. I have a leak in pipes they came out to find the source leaking.1st time charged 325.00. 2nd time had construction workers dug into floor and pulled toilet out. They said plumbers will be back later. Which was 8 o'clock pm with someone else then did nothing. He said not to give up he'll be back today nobody came or called while I'm waiting I have chores if I go shopping they'll be there. So now my toilet is disconnected. My water bill over 200. WTF

Judd S.

9/22/2017

Don't use these guys if you need after hours service. I should've read the reviews posted here. My bad, wont happen again. I'm not sure what their day time service is like but there evening hours service is bad. I called at about 5:30-6:00 because my inside AC unit was frozen up. They said one of there customer care people would reach out to me sometime after 8:00 Which I thought was weird, sometime after 8? Anyway I went along and gave them my cell number. at 8:45 I called and spoke to a man that told me they called my wife's cell number instead of mine and she said it was a mistake and cancel it. My wife was in Europe at the time and she never told him to cancel anything. If they would've call the correct number as I instructed them to it would've been fine. Either way they said they would come out and take care of it and he would call me later to let me know they were on the way. so I thought, ok, mistakes happen and started to wait. I tried calling them at 10:45 but no answer and waited until 11:45 then went to bed. grrrrrrrrrr. The called the next day with an I'm sorry but phones went down and I thought WOW, you mean no one has a cell phone they can use to call me to let me know they cant make it, or what'ever.

Just think this is not how you should handle customers, especially the late night appointments. If you cant make you should do what ever possible to let your customers know. We wont be using you guys in the future. WAY WAY WAY to many other good companies to do business with.

Joe Y.

05/10/2019 12:00:00 SA

Our AC units both went out around 7pm tonight. They sent people right out and fixed the issue within an hour. Babies and hot houses don't mix so we were blessed to have them resolve everything so quickly! Highly recommend

James P.

05/04/2017 12:00:00 SA

Today I had an A/C inspection and service. The last time
I used them was in 2013. Both today and the last time I used them, their service was punctual, professional and a good value.

Lately, I have been scheduling a lot of service due to moving into a new home. There are some things that really stood out to me that separates A#1 from all service providers. I called for an inspection without any sort of emergency and was scheduled for the very next day. I received a reminder call later that evening to confirm the appointment. The morning of the appointment, I received another call telling me that my technician was on the way as well as a timeframe - all before the beginning of the scheduled appointment. I also received an email an hour before the scheduled appointment with the name and a picture of the service technician that was visiting my home. All I could think was how useful that email would be if my wife were home alone - she'd be able to verify that the right guy came and not some sort of scam or worse.

As far as the service, the technician was polite and professional. He was meticulously clean and patiently explained everything to me in as much detail as I cared to explore.

These guys are the best that I've dealt with from scheduling to work performed in HVAC. They might be the best for any service work.

Robert S.

7/28/2016

I am somewhat surprised by the three star rating. I have used A#1 Air on a few occasions and I have been quite satisfied with them. I used them yesterday to blow a clog out of my A/C condensation vent line. The technician was at my house a couple of minutes before my appointment. He was friendly and very communicative. I had to have them come to my house a few years ago, and I recall the price to be reasonable. This time around, it was a little steep, and that is my only complaint.

Diane M.

07/11/2019 12:00:00 SA

Steve came out went in the attic took pic with his phone told me there was a leak never showed me where the leak was. Went outside to the unit came back and told me he replaced the contacter $380 I asked to see it and it looked fairly new asked why the other company was able to make it work without replacing it he said he didn't know. Also recharged system $240. I think I was taken advantage of and I don't trust this company and will not do business or recommended them to anyone.

Robert N.

07/09/2020 12:00:00 SA

Today Sam and Colton from A#1 air spent the better part of the day in my house helping to replace my AC evaporator coil, plenum, and also level my unit. The original unit installed by Tempo when my townhome was built was NOT level at all (so much even I could see the issue after Sam pointed it out). It was causing mildew and rust to build up inside my unit. I have to say Sam and Colton worked SO HARD today wearing masks the whole time and covers l over their shoes. They were patient with my questions and meticulous about the work performed and made sure no mess was left for me. It was incredibly hot today and the equipment they had to carry up to my attic (on the 4th floor of my townhome) looked insanely heavy. But these two guys never complained. They were friendly and helpful the ENTIRE day - even though I'm pretty sure they worked through lunch HAD to be exhausted. They patiently explained the new unit to me, made sure I understood how it worked and where to pour the solution to keep the drain from clogging. Before installation (previous visit) Sam did a great job taking pictures and showing me the problem inside my unit so I could understand the true current state of affairs inside my unit (that I couldn't normally see) and make an informed decision without pressure from him about my next steps. They even helped me with my questions about which motors controlled the airflow to the three different zones in my house. I am extremely picky about Customer Service but these guys were so honest, so hard working, and just all around helpful - I'd totally have them back to help with all my HVAC needs in the future. Five Stars all the way for A#1 air - and it's folks like Sam and Colton that are why I've been a customer for so long.

Keitj F.

8/23/2016

A #1 has put in complete systems in two of my houses and I've always been impressed with the quality of insulation and the units they install. Every service call has been answered Timely and the work performed flawless. I highly recommend them to anyone in the market for an HVAC technician or an HVAC system.

Michael K.

07/02/2018 12:00:00 SA

My A/C went out on a late Saturday afternoon. There were not a lot of options, so I called the one with trucks and advertisements everywhere. I read the negative reviews, but was also impressed that they all had responses.
The get points for being very courteous and helpful when I called and calling several times throughout the evening to give me an update on the status of the call. The tech arrived almost exactly on time; six hours after my initial call, which is impressive timing. It was also nice to hear a relatively quiet knock rather than a loud doorbell. They certainly get points for that.
Turns out my outside compressor popped the breaker, so resetting that got everything running again. More points for A#1 Air.
But then things took a turn.
I was told that my compressor was bad, the breaker popped because the unit was pulling too many amps (30-ish amps), and replacing it would cost nearly $2000. After an inspection of the unit in the attic, that unit would likely need to be replaced. More $$$. My best bet was to replace the entire system for a total of nearly $11,000. But, hey, I get a free thermostat (which I don't need, already have one), a free door video doorbell and a Google-mini, neither of which I want or need.
Next day, I call another company to get a second opinion. I'm not going to spend that kind of money without one. The tech from the second company shows me the specs on my compressor where it says that 30 amps is on the low side of what the compressor should pull, that the unit is a little low on freon and that the compressor is dirty and I need to wash it off on the back side which is a little hard to get to. A combination of the unit being low on freon, being dirty, and the extreme heat likely led to the unit pulling FAR MORE than 30 amps and popping the breaker.
So we are running some diagnostics, I spent a few hundred dollars and my final bill will probably be 5% of my initial quote.
And on top of it all, the second company quoted me a MUCH better system for $2000 less.
Nice commercials, great marketing and customer service, and a certainly am happy that they got my A/C system running that night, but I thinking lying about the problem to see a new system is pretty bad.

Joe M.

5/14/2018

I quit A1 air due to being way overcharged on a invoice where a
technician talked me into getting some things done. It cost me 2,000
that I am paying out now through Green Sky. These technicians are commissioned based and will try and tell you that you need things done and when I finally got my invoice that I had to request twice, and showed it to two other air conditioner companies, they told me I was way overcharged. The only good part is that this company will come to take care of you at any time of night, but the bad part is they will charge you a lot even if you have their maintenance agreement which I did. I could tell that they do not care if you leave them and the woman only wanted to know what two companies said they overcharged. I would never give them this information. I even purchased an extra
1000.00 worth of warranty that is worth nothing. It is supposed to pay for the materials but the funny thing is I never get anything that shows what the material would have cost and just an invoice showing what I owe.

W C.

9/15/2018

First of all A#1 Air did a great job installing my new system about 3 months ago. I was very satisfied with the courtesy of their techs as well. NOW the downfall, the finance company called Service Finance is not living up to their terms or is VERY sneaky to their practices. For example...$89.20 is the amount due. Paid $100 and only $35 went to the principal. How can that be with 6.99% interest? BEWARE of this finance company as I am going to have to take out a personal loan to get out from under Service Finance. Please A#1 Air watch out who you partner with.

Jason N.

4/20/2016

The absolute worst option if you need your A/C repaired. Tried to tell me my 5 yr old system was old and I should replace it with a $10,000 system. Explained that it was cost prohibitive to repair my system. Yup, I guess their definition of cost prohibitive is a $50 part and $100 labor. That is what it cost me to have another company come out. A1 Scams.

Kathryn O.

8/17/2017

My air conditioner quit working, and Milton was out to work on it within an hour and a half. He replaced the capacitor which was still under warranty, so my only cost was the service call. he also checked my ducts and took pictures to show me how they had holes in them and weren't all connected, causing cold air to leak into the attic. He was very professional and helpful, and I am getting my ducts replaced next week.

Keith B.

4/13/2017

John did a great job fixing my issue. Only problem for me was they charged 299.00 to replace a 30.00 post part. Fan capacitor was bad... Took 5 minutes to diagnose the problem and 10 minutes to fix.... Don't forget the 59.00 service call charge..... Just think that cost is very excessive.....

Stevie G.

06/11/2014 12:00:00 SA

What a horrible experience. Contacted A#1 for a quote on duct work and insulation. The technician, Matthew, was very nice and provided a fare quote. I agreed on the work and went ahead and paid, BAD WRONG. As we scheduled the work, I learned they do not handle insulation but outsource this service. Long story short, my duct work was completed as scheduled. BUT the insulation never happened. I called and spoke to 7 different people over a 2 week period. You deal with a call center (which they are very nice) but you never speak with management or someone within the organization. I even emailed the owners.

So with no results, I called one last time and said to share this message with whomever; credit back the amount of the insulation by 5pm or I will dispute the entire amount and you can call me for the amount owed to you. That worked, not sure if the owners did see my email and escalated this matter, but this was ridiculous. No one should have to deal with this service, I don't care how good they are, when you had an issue, good luck.

Jim B.

8/28/2018

Really not sure why I'm taking the time to write this review. All I can say is that, I have never been ripped off like I was when I was charged almost $400 for the replacement of a switch. Could have bought the switch for less than $5.00 at Lowes. The tech was here for 1 hour and spent more time trying to find things he could upsell to me. As for taking the time, I have had 3 calls wanting to know how the service call went. Once I told them the issue they just hung up. Real nice service. Will NEVER use them again.

Preston D.

08/07/2018 12:00:00 SA

FYI, the person who replied, never reached out. Still having issues with the unit even after having almost the entire thing replaced. Spent a lot of money for a product and customer service that's been far less than number 1. The last few techs have been great but the owner of the company should be ashamed. Faulty promises of contact and rude call center employees. My advice, go with someone different unless you enjoy constantly dealing with poor product and terrible customer service. So disappointed.

Diana W.

10/24/2016

A-1 Air came out to do my Fall service. They showed up as scheduled and did the work efficiently. They offered suggestion for improving my system but were not pushy about my decline of these further services. I am pleased with their service and would recommend them to friends.

Nunya B.

11/30/2016

The technician was very friendly and earned my trust. He also gave us realistic options instead of trying to up-sell us. I appreciated their commitment to a schedule and reasonable pricing. Well done.

Roger T.

7/18/2017

Thought I picked the right company but unfortunately these guys left us high and dry day of appointment. When you call on a Sunday and get an appointment for Tuesday afternoon you know you have to rework your schedule to make that appointment happen. But, when the company calls you the morning of to ask you to push it one more day, that's a little ridiculous. Who calls plumbers when they're flexible and have days to reschedule?! I'd bet most folks consider their plumbing issue, at the very least, a critical to severe situation. Cmon guys... not cool.

Deanna M.

7/24/2016

I have used A#1 Air for over a year. I've used their HVAC and Plumbing service and have been more than pleased. As a single homeowner, I feel I can trust them on the repairs and recommendations. Today (Sunday) the AC technician was here for 1.5 hours and I paid $20 for the service call (I am a contract service customer). Total peace of mind. I appreciate this company and highly recommend their services.

Wesley C.

2/15/2017

So I finally got a Nest! And I tried to install it myself, but it did not work. I found A1 through the Nest installer program and was hoping to schedule an appointment for later in the week. They were here in a few hours and helped me get it working. While they were here, they helped us figure out why our drain from the hvac unit was dripping and fixed that as well. Service was prompt and very willing to explain everything to us. Will be using them to check out the AC unit before the summer arrives.

Judy M.

11/13/2018

Was supposed to get a pm from the owner regarding my issues. That was a week ago. Have not heard a word from them. They lost another customer, but not only that, I will discourage anyone else from using them.

Liz N.

9/27/2018

Ended up fixing the drip tray myself a couple months ago. Total cost of repair was $50. That's half of what they charged to tell me what I told them. A/C has been draining properly ever since. Do your research.

Sharon M.

06/10/2019 12:00:00 SA

If I could give less than a 1 Star I would. I have been trying to do business with them for several years and they continue to disappoint. They never communicate with each other; I have to tell my story over to all 5 people I talk with just to schedule an appointment; they do not show up on time EVER; they never do what they say they will. Their repair techs are mostly high pressure sales techs, every time they come they suggest a $3,000 item I need that would make my AC a miracle machine. Their club membership is a joke, it gets you pretty much nothing. They have now diversified so much that they are completely incapable of giving good service, just give half baked service in lots of different fields. Stay clear of this company.

Brandon M.

6/24/2017

Horrible experience. They came out. Forgot to re hook up the pipe. My ceiling fell in. Then they lied and said it wasn't them. Abject lie. They also reconnected incorrectly on the other side and caused almost
$10,000 in damage. TOTALLY INCOMPETENT. Dishonest. Do not use this company.

Steve G.

6/22/2015

Had a guy come out on a unit that was tripping a breaker. Tech looked at it and located some bad wiring. Quoted us $1600 to repair the wiring, suggesting it may take replacing the wiring all the way back to the inside breaker box. However, did also suggest replacing whole system since ours was now about 10 years old and builder grade in the first place. Suggesting we were running the risk that If the outside unit was bad or went bad, as it might soon, then we would then have to replace that and would not get our $1600 back essentially suggesting not to risk that happening.. Quote for new? Try $8000+ on for size.

Called Hunt County Air for a second opinion. Tech walked up, and suggested that since the voltage to the outside breaker box was great we should try replacing the wire and if the unit was bad there would be no charge for the wire. Can't tell if there are any issues without testing it and can't test the unit without power to it he said.

Off the shelf wire did not fit so Hunt County Air made a custom one, hooked it up and whole system sprang to life. Well, he did add 2 pounds of freon, but didn't charge us for it.

A#1 never uttered one lie but danced right up to that line. Had we gone with his advice we would have a brand new $8000 heat pump. Hunt county charged us $400 and the thing is blowing arctic air.

So pissed at myself for almost being snookered by these people. You decide. There are much better contractors out there that have a whole different mind set.

Robin O.

10/27/2016

I can't imagine any bad experiences with this company. Each time they have come to my home the technicians have been professional, knowledgeable and the quality of the work has been exemplary. My system has worked very well since it's installation and I have seen consistent savings since working with this company. Thank you.

Daryl C.

10/23/2018

Set up an appointment with them this morning, took a half day and they just called saying they are to busy to come out today. Horrible company and a waste of time.

Sonny G.

06/10/2015 12:00:00 SA

I had a few problems with scheduling, but once it was brought to their attention one of their customer service people got in touch with me.
The following day I had a great technician here at my house who helped me pinpoint exactly where the problems I was having were located. He also did a full check over of the rest of the system to make sure there were no other problems

Christina P.

07/12/2018 12:00:00 SA

My AC went down couple days ago , My friend recommend me A#1 Air because they open 24 hours . I called them and they sent their tech Wiley F to my house. He told me my system was used old freon and will cost a lot the money if it broke . He try to sell me a good set for 15.5K ! after long conversation I told him I don't have that kind the money right now just go ahead and fix it for me. He gave me a quote $929 ( just for replace the Motor in my air handler ), I said go for it and he told me he have to oder the motor and he will let me know tomorrow. After 1 day of waited (no one call me ) I called him He didn't answer the phone and I called A#1 office and they told me yes the part is here but we don't have any tech to install it for you today . Must be tomorrow !!! I have to beg him I said This's the 2nd day i been waited for and I have to take a day off just waiting for your guy . He told me hold on and about 5 min latter he told me OK I'll send the tech to your house after 5 pm . Finally The tech show up around 7:30 pm . He told me yesterday I gave you a wrong quote must be around $1,600K not $929 !!!! ( $1,600 just for replace the motor. After 10min working on my unit He told me who ever installed for you before they did it wrong . He can't do anything to fix it. I told him that is professional people installed I did paid 8K for that and it's just 7yrs old , I don't know any thing about A/C that why I call you . Why you didn't tell me yesterday when you gave me a quote ? He told me He Know but I have to buy a brant new set or nothing he can do about it !!! After 2 days of waiting ( take 2 days off of work ) in the triple digit whether and got that ??? . PS: This's my first review ever and My english was not really good ( I try my best ) but if you get the A/C problem DONT WASTE YOUR TIME on this company or you'll end up like me.

Cara L.

12/28/2017

Bottomline: We might maintain our house but apparently every prior service provider has been incompetent, so it could essentially collapse at any minute. If it doesn't collapse, we'll die from the tap water. They can fix all that for a cool $26,000 - $36,000+ if we'll just sign here and provide a $5,000 down payment. *Price does not include duct cleaning or other things that might pop-up.

We've used A#1 Air for several years to keep our HVAC units (2005) tuned-up and to repair them occasionally. Yesterday we had three units checked and were told we should replace all of them immediately PLUS our two water heaters (installed in 2010). Imagine our surprise when we were told that things had been on fire in our HVAC units, a pan was rusted almost all the way through, none of the control panels work, and he could tell we have a ton of bacteria and mold in our tap water from our water heaters. Amazing. We have not been experiencing issues with any of them and none of those things ever came up in A#1's prior check-ups. He also suggested we immediately get rid of our home warranty. He could tell that's who's been providing the poor workmanship all along; although we told him that's how we found them. He also noticed that our new roof, well let's just say, that appeared to have been provided by the home warranty company as well (it wasn't). Coincidentally, they are having a sale because they bought a new warehouse and don't want to move merchandise. So, for $7,000-$10,000 a unit ($21,000 - $30,000), they could help us out plus $2,500 each for the water heaters (+$5,000). Conveniently, he had the paperwork ready for us to sign to finance it with a $5,000 down payment and a verbal assurance that he wasn't trying to sell us anything. Oh, and if we could go ahead and drop our home warranty, they have a program we could join for $450 a year. I almost forgot, he also indicated we need our ducts cleaned immediately as well...no price quoted. Then we were sent our video evidence. I only watched one of the videos because that's when I learned that the water heaters were viewed from the outside, nothing, not even the drain line, was ever opened, the water quality wasn't checked, etc. I'm not exactly sure how he would know we have a ton of mold and bacteria in our tap water. It seems like a bold claim with a total lack of actual evidence in order to get us to buy something. Haven't food and pharmaceutical companies been slapped for that same tactic???

We didn't appreciate anything about this experience. Clearly, there was an aggressive attempt to sell us an entire house worth of goods. Get a second, independent, opinion before you buy anything from them.

Katherine S.

5/29/2018

I have been a customer for years, and finally realized EVERY TIME they came out, there was some major problem with one of my units. Seriously, $2000 here, $1000 there. The last few times they came out, I said is my account flagged that you can sell me anything? I used them to service my heating and air twice a year. It seemed like they would start with one problem, and if I didn't want to fix it, by the end of the visit, there was a more urgent issue that cost double what I was originally quoted. When I would ask, what work was done last time, they acted like they didn't have access to my files. Crazy!
My final straw was the last visit where the tech was trying to up sale me on duct cleaning, then some switch was bad and might cause my unit to stop working, and finally he came back with mold. Went to far as to pull out a black filter of mold (which I don't use that kind of filter so I was suspicious), then shows me a video of mold. Quoted me some astronomical price, freaked me out, and told me with in a month my ceiling would turn black with mold and we would have another set of issues. Luckily I got a second opinion, and this company had me look inside my unit, and nothing-- perfectly clean! As in, didn't even recommend cleaning out the air ducts. He had me change my filters frequently, just to reassure me that my filters weren't filled with mold. He informed me, that some companies work on commissions (which he did not).
So pissed that I trusted A # 1 air for 8+ years, probably spent over $10k and don't even have new units

Rick P.

5/15/2019

Stay away from this company!
We had problems with one of our units and the Tech looked at the unit and said the contactor was bad and the cost was $360 to replace it. I was not at home and my wife called me and told me the price and I told her we needed it fixed so ok the price.
When they finished I was home and they said we also needed another part and it was $360 also.
When we got the bill there was also a $59 service fee.
I asked for the old parts back and the box for the new parts. I looked on line at Home Depot and the first part was $9.13 and the second was $76.50.
This is a very high rate for the parts and I complained to there service department and was told that the tech's have a set rate for all repair costs regardless of the part price.
I tried to reach out to the owner from their web site and another customer rep called me back and told me the owners were out of the country and she could help me but she said the same thing about the prices.
I will report this company to the BBB and also to the Texas Licensing board. From looking at their reviews this has happened a lot.
I will never use this company again!

Rick P
Bartonville,Tx

Bryan S.

05/06/2017 12:00:00 SA

Firstly, they messed up my AC on a checkup. Switch up some wires that caused my AC to short out. Thank goodness my father in law knows a thing or two about HVAC and helped me figure it out. They came to my house where I had roots in my main sewer line and I asked them to clean it out and instead they told me I had roots and needed to replace the pipe. I knew this already and needed their help to cut the roots out, not tell me what my problem was. This company is just looking for easy money and has no regard for service. They have charged me a lot of money over the years and done me very little good service. I guess maybe I am the moron who keeps trying them out. Never again.

Randy M.

01/05/2017 12:00:00 SA

Be very very careful they will sell sell sell but if they can't complete nothing but excuses and then u find out they will put a lien on your house at the beginning of contract???? Wth if u r going to do this have the courtesy to tell u up front. Never ever again

Just received a call a1 said I am slandering them I need to take down that review. I said when my bank looks into it and says they were wrong it is not a lien I will certainly remove. However I will never change and may expound again on the original nightmare.

Anne Miller M.

7/13/2016

A/C went out in the middle of the night. They had someone here in the morning, very quick, easy fix. Good job.

Michelle R.

2/16/2018

I have been dealing with this company since June 2017 and it has been a nightmare! I requested general maintenance check on my unit in a recently purchased home. Two polite gentleman came out to my home and the next thing I knew my AC unit located in the attic is shaking the ceiling. I get photos of build up in my unit and stories that they can't even finish maintenance check because they don't think the unit will turn on again.... And that's how the scam started. Fast forward to paying 20K for a efficient up to 21 Seer unit that failed inspection by the city because they neglected to place the Freon caps - I have a dog - thank goodness no Freon spill and my dog didn't die in this nightmare. And a miss duct installation that I caught that caused condensation to pour through the walls of my house - they installed a supply line that should have been a return line. All of the errors on the initial installation took two services guys over 8 hours to correct. Now I see the model number installed based on Lennox website goes up to 16.5 seer not 21. Sales manager tried to tell me they installed the right unit even though everything he tells me is opposite of Lennox. So basically they installed a lower unit and hoped a single female wouldn't notice and scammed me 3K but I already feel scammed of 20K because I doubt I needed a new unit in the first place. I really just want them to come and remove everything and let me hire someone with integrity to take care of my home.

Jason L.

7/23/2016

Fast service and great price. Tech was friendly and answered all my questions. I would recommend them.

Shannon M.

7/16/2018

My tech was on his way 3 1/2 hours ago. No contact from anyone that he got called back to his last appointment (he had just left that appointment and does concern me). After an hour and a half I called and was told he was stuck in traffic (I was told he was coming from NRH to Bedford) when I questioned her she transferred me to dispatch after 15-20 minutes she called back to tell me they will call me again when he is on his way. Doesn't seem like they know what is going on with their techs. They just called with a new tech supposedly on his way.

Wendy W.

4/30/2016

I had an appointment and they never called to confirm, never called during their 4 HOUR window (yes that in and of itself is ridiculous) and never showed up. No respect for my time means I'm not wasting another moment on this company!

Trent G.

7/30/2018

My technician was Randy McKenzie. He was professional, courteous, explained everything and was great to work with. I did have options, but they were options, there was no pressure or up-sell. I was very happy with the quality of work and will be using A#1 again.

M R.

03/12/2019 12:00:00 SA

Beware of this company! I called on Saturday to have my A/C fixed. This is the 1st time for me to use them for AC repair. They diagnosed the issue as refrigerant leaks in the outside and inside unit and recommended that I needed to replace the unit. I got a quote for the replacement and told them I would get back with them. After they left, The circulating fan ran continuously did not turn off at the thermostat like normal. I discovered the heater wasn't working anymore and my thermostat was out of charge. The heater and thermostat were working fine up until they arrived on Sat. I called them out the next day to fix the heater. The tech said my flame sensor was out and I needed a replacement and a replacement thermostat. He tried pressuring me to pay to fix these. I kept telling him that it worked fine until they showed up. The tech got the heater to work and showed me that it was working but immediately after he left the heater stopped working. This all seemed to me a ploy to pressure me into buying a new unit from them immediately.

I called a new A/C company to come out and give me another quote for replacing the unit. The quote was significantly less and more in line with other information from friends. They inspected the heater and saw where the sensor wasn't bad but the circuit board was damaged (how did this happen on it's own!!!). My thermostat is working properly once it fully recharged so I didn't need a replacement.

Fleur F.

02/12/2016 12:00:00 SA

I hate to leave bad reviews but when large sums of money are involved I feel I should put it out there in order to protect those who might be more naive.

Our heating went out and we called out this company. The technician was friendly , polite and on time. He checked out our heating. Within minutes it was diagnosed and he needed this part and that part and it was going to be $1900.

He was given his call out fee and his services were no longer required.

You see while I may have paid that amount because I knew no better, my husband is way more technical and already knew all the prices for factory new parts. While he could not figure out exactly what was wrong with the heating, he certainly knew what it wasn't and the technician was way off.

Needless to say we called in another company . The defect did not require any expensive parts and it was a quick, cheap and easy job.

Incompetent or greedy/ unethical?

Not sure it matters because all are equally as bad.

I beleive the owners when they say they want to provide great customer service. They want to succeed after all but gouging customers might present a short term yield through those who know no better and go ahead and pay up but its not good long term business.

If the technicians are working on a commission basis that might need a rethink.

Carla E.

05/02/2016 12:00:00 SA

The biggest thing for me is service, I've have done business with A1 for a few yrs but never really had a long term intermittent outage, until just recently. The professionalism and customer follow up from office to tech makes this a terrific company to do business with. The dedication this company provides is one of a kind.

Genaro C.

4/23/2016

They never fail, always courteous and knowledgeable of what needs to be done. They always set the appointment to my availability, and will change your appointment without hessitation if needed! They call you when you are next in line to be serviced, and an hour before they arrive, so no sitting and waiting around for them all day! I have been doing bussiness with them for 4 years with no trouble what so ever. Did i mention they are a 24hr company!!! They have my bussiness, and don't plan on leaving them any time soon.

John B.

07/03/2017 12:00:00 SA

I had a terrible experience with A#1 Air. My air conditioner was not working and a technician came out to troubleshoot on July 3, 2017. He told me that the capacitor was bad and the blower motor was also bad. I asked him how he determined the motor was bad, he told me that he could see the motor was burned up. The price to repair was approximately $180 for the capacitor ($15 part) and $680 for the motor ($180 part). I told him no and called another company. The second company and came out and had it fixed in 15 minutes for $130 to replace the capacitor. He told me that the technician form A#1 Air hooked up the wiring incorrectly to the motor and that it is fine. I can only conclude that the technician from A#1 was a poorly trained, or he was trying to cheat me. I also think they over charge, $180 to replace a capacitor is excessive.

A side note, I called several other companies for an estimate on a blower motor and capacitor, they were nearly half the price of A#1 Air....

Buyer Beware....

Darlene J.

7/24/2016

We do NOT recommend this company!!

We had this company come up to fix our 4 ton AC unit. They came out they put in replacement parts and wired it. They told us we had to buy a whole new unit (of course the more expensive option was available the next day) which they quoted us $14,000!!!!!

After a second company came out to check the unit he had said that they had wired it incorrectly so that the would not work!! The unit is perfectly fine and just needed freon.

Julie A.

4/14/2016

I called A #1 Air for service on my A/C unit, they told me that I could have service today, I almost fell out of my chair. The service fee was reasonable, they called when they said they would. The technician was nice and respectful. Quick and efficient and we will be calling on them again! Thanks guy!!!

Moe C.

1/31/2019

Absurd company, called in for a commercial estimate on an HVAC system. Unfortunately they aint doin it anymore even though its all over their website.

Tracy F.

12/02/2019 12:00:00 SA

We moved into our house in Feb. 2019 and set up a maintenance contract with A #1. Someone came out in the spring for regular maintenance, and again in November for winter maintenance. The guy who came in November let us know that we had the incorrect size air filter in our unit, and because of that, we now needed to have our interior unit's coil and blower fan cleaned, along with a full duct system cleaning for a minimum of $2,000, but $4,000 for the recommended package. Why was the air filter not flagged to us during the spring appointment? No one could tell me, but it seems like it was intentional so they could come back a few months later with this outrageous recommendation. We had another company come out to give us a second opinion before spending thousands of dollars, and were assured that our blower fan was cleaner than most and our duct system did not need cleaning unless we were noticing hot or cold spots in the house (we weren't). The second company also noticed that our exterior unit hadn't been properly cleaned, that it had only been cleaned at the top, not cleaned out from the inside, too. The only thing A #1 told us that was correct was that the interior coil did need cleaning, which was because of the incorrect air filter that they didn't flag sooner. Needless to say, we cancelled our contract with A #1 and gave all of our business to Samm's - I'd highly recommend looking into them if you'd rather have an honest company that isn't trying to rip you off handle your HVAC needs.

Erin G.

9/20/2018

I'm giving 5 stars because Caesar was wonderful to work with. He came in and fixed several issues that another maintenance guy (not related to #1 Air) caused and then finally found the underlying issue. Caesar was wicked nice and made sure to leave me with air flow even though we couldn't get AC flowing the first night (due to a part needing to be ordered). Caesar was knowledgeable and explained everything to me, made sure I knew the right questions to ask next time when finding a maintenance person, but let's be real, I will be calling #1 Air if I have any issues because they are professionals, quick responders and really nice people. Caesar also went out of his way to come fix a quick issue that occurred after he got my AC running! That was above and beyond!!!

Asja R.

9/22/2015

I don't know about the quality of the work, but I almost just got killed on northwest highway because of how crazy your trucks are driving. If you are going to put your name on the vehicle make sure you follow some of the laws.

Amy L.

07/12/2015 12:00:00 SA

Tread carefully. My husband (correctly) diagnosed the problem as a blown capacitor, so we decided to give this company a call since they offer 24/7 service and originally installed the unit (before we purchased the house). Big mistake. While the service charge was fair ($99), they charged an additional $292 for a part that should cost maybe $70-80. This charge is over 3 times what our normal A/C repair company charges for the same capacitor. I know because we had to replace the same exact part in our other unit a few months ago. That sort of pricing is unacceptable. We will obviously not use this company again, but want to spread the word to friends, family and others to ensure no one else finds themselves in the same predicament. Thanks, Yelp, for filtering the (obviously) fake reviews. I wish we had looked here before making that $400 phone call.

Tonya R.

11/04/2015 12:00:00 SA

I was very please with all aspects of my experience. They worked with me because I did not know if I had a A/C or a plumbing issue. They were able to get both technicians to my home in a single afternoon, and they worked with me on the service fees. That technicians were very knowledgeable and very personable, and the work is top notch.

Monica C.

2/19/2016

Josh Campbell did an outstanding job of reviewing our options and giving us real views and not selling us. He truly had our best interest as a customer in mind. That is why we keep using A#1 Air!

Stewart R.

8/23/2015

They've been to my home three times, once for an annual check-up. System went down one week after that check-up. Felt fishy so I called another company recommended by a neighbor. They said nothing A#1 Air told me was correct. Twice they tried to condem my system and sell me new ones ranging from approximately $8k to 15k. It's clear they are all about selling new systems and not actually maintains systems. I will never recommend A#1 Air

Hunter W.

07/05/2016 12:00:00 SA

Tech was great. Tuneup & recommended work that needed to be done but wasn't pushy at all. Will definitely use them again.

OPx Direct I.

12/06/2018 12:00:00 SA

I called to get a quote for electrical and plumbing work on a new building of ours in Southlake, TX. Needless to say, the experience when trying to book this appointment was a disaster. She did not listen to what I needed, because she couldn't break away from her phone script. She did quickly tell me that there would be a service charge to have someone come out. That's when I asked her, To provide a quote for business? I just need someone to evaluate my electrical and plumbing needs. That's when she abruptly said, well, you didn't tell me that in the beginning! and before I could correct her on that point, she placed me on hold. I was then passed on to a customer service representative, that frankly was not any better.
The last job that A#1 provided for my business, the experience was much better. Based on this interaction, I will not be doing business with them ever again, as I don't need to beg to spend my money.

Matt M.

09/03/2019 12:00:00 SA

I greatly appreciate quality service. Prior to calling A#1 Air I read the reviews here on Yelp and decided to give them a try - good or bad. They came out quickly (within an hour of my first call). Check. Their technician Chris was fantastic - explained the issues and provided recommendations- we agreed to replace both units and the best part they could do it the next day. Check. Then came the challenges. They finished installing the brand new units, the house was cooling again, we woke up this morning, within a day of installing the brand new units AND THE AIR ISN'T WORKING!! I have been on the phone with their dispatch no less than 5 times since 8AM this morning and each time there is no definitive timeline they can provide. The only thing they can say is there are a couple of people in front of you. My assessment- I guess once you spend the thousands of dollars on new units their care factor goes to zero!!! It is almost comical that when they want to get a sale they can be out here in an hour and once the sale is made crickets...To top it off, still sitting here, almost 12 hours later with unresolved issues - I guess they are making more sales instead of handling their clients who just spend a bunch of $$$$. Makes me wonder about the warranties unfortunately!

Rachel R.

6/28/2016

Customer service is great, we knew ahead of time when the plumber would arrive and he was on time both times that he came to our home. The plumber was clean and efficient, didn't try to sell us things that we didn't need.

Julie L.

6/14/2016

Disaster diverted!!!! AC went out last night and the temp is suppose to get to 105 tomorrow. No worries, mine was fixed today in no time. Called last night and made appt.for today and done! Plus, it didn't cost an arm and a leg. Great customer service. Wouldn't use anyone else!!!

Kevin R.

09/05/2011 12:00:00 SA

I scheduled an appointment with A#1 Air... Good follow-up after the appointment was set, however, on the day of service, I get a call that the technician was injured and I had to reschedule. The first time they could get back to me was a week later.

My AC was working - I was having them do a tune-up / Energy Boost.

The day of my rescheduled appointment was a bit chaotic. The technician was to arrive 12:00noon - 4:00pm. At 11:50am, I got a call saying to expect the technician at about 1:30pm... The next I heard from them was at 4:00pm saying the technician was running late but on his way. He arrived at 5:00pm.

The technician - Peter - was incredible. He did a great job. Thoroughly checked everything, repaired what needed repaired. Great guy and he really knows what he is doing. Recommended three (3) things be done: 1) replace capacitor, 2) replace breaker box and 3) add 5-2-1 Compressor Saver.

The price of the 5-2-1 Compressor Saver - off of the A#1 price list - was $250. The same part sells on-line for under $50 and is very easy to install. $250 - even with installation - is outrageous. I decided to have the capacitor (included in the price of the Energy Boost service call) replaced and skip the other recommendations.

I spoke with the Service Manager regarding the price of the 5-2-1 Compressor Saver. He explained the reason the part was much, much more than what can be found elsewhere. I understand what he was saying, but I still think it was way too high.

Matthew S.

08/06/2015 12:00:00 SA

Had an appointment to get an estimate on a new system. They called me 10 minutes late asking me if I still wanted a quote. I said I did. At this time I was told their rep was still on a call in a suburb that was 50 miles away. It would be at least another hour before they could get out. I left work early for this appointment. I made this appointment only the day before so it's not like I would have forgotten about it.

They claimed to have called me several times to confirm. Yet they didn't email me (which they had my address)

Leah S.

3/27/2018

Loved the services but disgusted with the excess unneeded suggestive services. Cancelled contract because we were fed up with the suggestive selling. Would love to go back, but...

Dawn M.

08/05/2011 12:00:00 SA

Kristi from A#1 was very helpful when we spoke with her and refunded our money for the service call and paid for the guy that actually fixed the unit in the afternoon.
NOW, her service was great but does that take away from the fact that their guys in the field are trying to take advantage of people? No.

Autumn H.

7/15/2015

Had an appointment scheduled for over a month, they called 2 hours prior to try and bump the appointment or have me reschedule for another day after i had taken off work to be at this appointment. We have been A #1 air customers for going on 3 years, and typically were impressed with the level of professionalism. After leaving a poor review for them, Brian from customer relations called me to apologize and make it right. Well, he did a good job. And although i will not be rescheduling another service appointment with them, i do appreciate their commitment to resolving issues. Thanks Brian for making me feel i was a priority

Gerald H.

11/03/2016 12:00:00 SA

I called A#1 yesterday after our A/C system froze up from a Freon leak. The technician came out promptly, recognized we had a leak and said the system was basically done and had to be replaced. He gave us estimates of $4500 to $5500 for a new system. The Tech acted like the unit was not repairable and the only option was replacement.
I called another A/C company asking for a quote on a new system because I thought A#! was sort of high. The came out and said they system, while being old was still fine and had a minor Freon leak. They recharged the system and added a stop-leak product which we were told in all honesty may or may not work. We were told that the leak was very small and it was worth a try. We are back up and running and when we do replace the system it wont be by A#1. I feel like they were too quick to push full replacement.

Devon D.

6/30/2015

Update: I'm rather disappointed that I was promised a refund for my service charge the other day and I have still yet to receive it. I do not know how long this should typically take but it's been 48 hours since I originally spoke to them and they asked me to update my review.

I initially posted a somewhat nasty review about the company and my most recent experience. I felt like I was way overpriced on the quote on fixing a short I had in a wire that would cost $698 and then getting two different quotes on service call charges (one being $20 and then when the technician showed up, it ended up being $100.) However, I just received a phone call from Brian Yarbrough (sorry if I didn't spell your name correctly!!) from the customer relations department and man, they really changed my whole perspective regarding customer service. Even though I decided to not use them in replacing my wire for my AC unit, A #1 Air is giving me a full $100 refund for my service charge. Even though I don't agree with their very high prices, the fact that they went out of their way to read my review and contact me personally to fix the situation is absolutely amazing. People, if you use this company and you are not happy with the price of something, contact their customer relations and see if they can work out any kind of a deal with you. Brian was SUPER nice and apologetic to me on the phone and I thank him for going out of his way to contact me!

Beverly M.

5/26/2018

When we purchased our new AC unit from A#1 two years ago to replace the 20 yr old busted unit we had, we set about to research the best deal. Turns out these guys had the best price, the best financing, best warranty and great customer service. Since the we had to call twice for them to address concerns. The first time was a blocked drain which they fixed quickly. The next time we called it was a 3 hr fix and all was under warranty so we never paid a penny. Both calls resulted in an immediate dispatch of a repairman. They called us back 3 or 4 times to update on the status of his arrival. ( you are next. He's almost finished and he'll be there in one hr. He's on his way. Etc) Never an upscale pitch or any hint that we had done something to void the warranty, like we ALWAYS experienced with the home warranty companies. (Total rip off, BTW. Never buy from American Home Shield or Choice Home Warranties). We really love the service with a smile we get from A#1. Great company. That's why they've been around so long and been so successful.

Elaine W.

3/13/2017

Scheduled an appointment for a window of 4-8pm. Told them in advance that I worked until 5 and would not be home until @5:30... they seemed like it would be an issue so I said you know what I'll be sure someone is available from 4- 8pm. I rush home just to have them call at 7:30 at night and tell me that they would be a couple more hours!!! A couple of more HOURS...so, 9:30 at night?? Or she said well, we can just reschedule since you know he is in Dallas and he will be at least 2 more hours - the house he's at is bigger than he thought? WHAT?
So, yeah let's just reschedule... I said, you know never mind, it's late and I have 3 kids that need to go to bed, 9:30 is kind of late. She said so you don't want him to come now? NO, no thank you. I mean what are you going to do for me at 9:30 at night? That is just terrible customer service. No respect for others time, and offered me no apology.

If you can't show up at a decent hour to do an estimate to SELL a product then I can't rely on you to show up if something goes wrong. Bad business!!

Brian S.

04/08/2015 12:00:00 SA

I've been a customer for several years, and that is coming to an end.

They called me two weeks ago to set an appointment for my annual a/c check-up. When I called back, they told me they were only doing emergencies, and they would call me in the next week to set an appointment. First question is, why would they call me to set an appointment if they couldn't fulfill it?

I called yesterday (Tuesday) at 5:45 to tell them that if they didn't come out this week, not to bother. Their response was, they were on their way now. What? You never even called me to set an appointment, I'm not home, but you were going to come out and hope I'm home? Trying to set another appointment was next to impossible, and I grew tired of hearing about their small computer error, and that must be why they didn't call. The last response I got was they would call me in the next couple of weeks when they could get to me. As a sign of good faith, he thought, he was willing to knock $20 off the visit, but what he quoted me was 2X as much as the 50% off promotion I had booked. Clearly, the left hand has no idea what the right hand is doing.

Jill M.

10/26/2015

A-1 Air, Trace. Professional, careful of my belongings. Overall nice guy. He was ahead of schedule, which worked out better for me. I have bought into the service contract. I appreciate the reminder calls, and the calls on the day before, and the day of services. Keeping my contract with this company.

Simon D.

03/04/2015 12:00:00 SA

The only silver lining on this whole episode is that I got a full refund at the end of this ordeal. This occurred in August of 2014, but I am finally calm enough to right a proper review. I had a 2 year old, and my wife was 8 months pregnant at the time and we were without hot water for a week. They tried to take advantage of my situation.

The short story here is the plumbers who came to my house were scam artists. It appears that they are payed a commission and try to sell as much as they can to make themselves more money. There may be some good employees, but based upon my conversations with managers in the aftermath, they seem to encourage this behaviour. I will NEVER be calling A#1 again, and I implore you not to as well. I have included the whole story below if you would like to see why.

We had a slab leak that manifested itself with hot floors and hot water coming out of our cold taps. Our water meter was spinning even with all taps off. At first, I thought I had caused the leak after doing some plumbing work so we called A#1 and they sent out a truck on Saturday afternoon. The plumber came in, and said it was a slab leak, and he would have a truck out Monday morning at 9am to find the leak. 9am came and went, and I finally called A#1 and asked for an update. A little after 10 they arrived. With out actually doing anything they confirmed it was a slab leak, and that we had 2 options. We could either have them dig up the floor and replace 2 feet of pipe and hope that was it, or have them reroute the hot water pipe through the attic. Both options would be roughly $2800. They then proceeded to charge me $286 for leak detection service. The has yet to be found. After paying them, they said they would come back tomorrow at 9am to find the manifold and start work on rerouting my hot water.

Tuesday morning, 9am came and passed. I had the cell number for one of the plumbers and I called and asked for an ETA. In an hour or so was the response. It was 11 when they finally arrived. The cut open the wall behind the water heater and said that the manifold was not there. They wandered around the house and cut holes in the walls in where ever they pleased. After an hour or so of cutting they they said they could not find the manifold and would need a pulsar unit. One of the plumbers said that he didn't think this would be the case but he had done a house that had a manifold underground, and they had to redo all the hot water pipes. At this point my quote went up to $3700 because they would need to run a pipe from the hot water heater to the manifold and from the manifold to the kitchen. Why they would need to do this was never explained to me. They said they would have the manifold tomorrow (Wednesday) and call me by 9am to say when they would be here.

Surprisingly, 9am came and went. It wasn't until 10:30 that I got a call saying they did not have said pulsar unit and have it tomorrow. They would call me at 9am to let me know when they would be here.

Thursday, No call. I called them at 10 am and asked what was going on. They said they were going to the pulsar factory to pick one up and would be here within an hour. 12:15 a supervisor called and said he was on his way to pick it up and the plumbers would be here no later than 1:30. In case you weren't expecting this, they weren't here at 1:30, 1:45pm I called the supervisor to ask where they were. He said they just left and would be here in 20 minutes according to their GPS. 20 minutes plus another 40 minutes, they finally showed up. They told me how this pulsar unit could find a manifold that was buried up to 100 ft below my house. I was wowed. They searched and searched but alas there was no manifold. I was told they would have to build a manifold and reroute every hot water line in the house. When I asked about the cost they told me they would have to go to the office and build up a quote.

By this point I had already lined up 2 more plumbers to come out and give me a quote. The plumber from A#1 called and said it would cost $7200 for the work to be done and they could start Monday morning. It would take 2 days. I asked them to email me a quote that broke everything down. He said ok. He called back 20 minutes later, and said that Bubba agreed to cut the cost to $6900.

That night 2 plumbers came over and both were shocked with what I had been told by John and Jason. They told me that code would never allow them to put a manifold underground and that they were trying to take me for a ride. We hired one of these plumbers, who both quoted roughly the same amount of 1500-1800 depending upon where the manifold was actually located. The plumber we hired found our manifold in less than an hour and did the work in 5 hours.

I promptly sent an email to the owners and within a few hours got a call back and a refund, but still have holes in my walls. I didn't want them back in my house to fix.

Scott C.

6/16/2015

After a couple of calls (Us to them, them to us) and posting my original review on yelp we did get two servicemen out to our house that night. They were very courteous even at 11:00 at night and switched out our malfunctioning Nest thermostat without blinking an eye. The only reason I keep the three stars is because of our issue with the salesperson that promised us a certain financing that we didn't end up getting. We do really appreciate the service we got late at night.

Thane K.

10/12/2017 12:00:00 SA

I've been using A1 for several years for my HVAC needs. They installed a new system approximately 8 to 9 years ago in my house. I decided to go with the bi annual tune up contract as well. At first, they would come out, check everything inside and outside, clean the coil on the outside unit, clean and vacuum the indoor unit and actually did a very good job of making sure everything was running correctly. The last two times they sent techs out for the tune ups, the spent very little time actually checking anything, did no cleaning, and have told me that I need duct cleaning without looking inside any of the ducts, need the furnace and blower completely taken apart and cleaned, etc. with costs ranging from 3K from one tech to 5K from the other. It seems they no longer send technicians, the send sales people out. I sent a message to the via Ask Sherry on their website. Of course I get a call five minutes later and a voicemail but not from Sherry, from someone else. Kind of feels like I'm paying for nothing and all they do every six months is come out and make a sales call. A1 also did duct cleaning at my home a few years ago and they were done in about an hour, had no photos of before and after inside the ducts, and within a couple months there was black residue around the registers. Not mold, dirt. Either they did not clean the ducts or didn't know what they were doing. Very unhappy with what this company has become. They used to be trustworthy and honest but having my doubts now.

Mark B.

8/24/2018

I have used A#1 Air for air conditioning service, and replaced one A/C unit with them. Today, I had their plumbing service replace my hot water heaters. The price was competitive for a better, more efficient hot water heater than a competitor and I got 2 years more warranty. The installers were quick, neat and the installation was very neat and clean. I highly recommend A#1 Air.

Chase C.

7/17/2017

This review is complicated because I did not use them , however it's not from a lack of trying! First off hey are VERY prompt and unlike most ac companies in the summer you can actually get an appointment fast instead of a week out! They do everything from the ground up! And warranty everything In house from 1-10 years depending on what you get!! Which is awesome!!! IF YOU CAN AFFORD IT!!!!!!! After many estimates they were the MOST EXPENSIVE by DOUBLE!!!!!! For example I needed a blower motor , capacitor and freon and they estimate $1500!! Others $700 ish! However I really needs a whole need system for that unit , outside unit evaporator cool etc etc. their quote $10,000!!! And they wanted to rework some ducts in one side and add a return which added an additional $3600!! Others ran from $4k-$6k!! Which come with standard manufacturers warranty of 10 years ! So for those who want and can afford it maybe it would be nice since they warranty it In house and are 24/7. But most can't afford paying double!? Got my new TRANE SYSTEM FOR $5600! So guys get your price gouging in check!

Julie M.

8/17/2018

I've had 2 experiences with A#1 Air. For the first, I'd give them 5 stars. My downstairs a/c unit quit working. The tech they sent was knowledgeable and explained everything that was wrong with my 20 yr old unit, and recommended a new unit with some tweaking of the setup to make it more efficient. It cost me $13k but I was happy and confident it was the right thing to do. Great experience.

Fast forward a few years to 2018. My upstairs unit started to fail. It was running all the time and couldn't keep the temp below 80 degrees. The unit was only 2 years old (installed by another company) and I felt it should be able to keep up even in the extreme heat. A#1 sent a tech that had no idea what he was doing. First he said it was a bush blocking airflow to my outside unit. He trimmed it back and I paid my $59 fee. A few days later the unit still wasn't working. A#1 sent the same tech back. This time he said I needed a jump start kit and 1 pound of Freon. Though I was doubtful a 2 year old unit would need these things, I went ahead with the work. It cost over $400. He also said my duct work was in need of a complete overhaul which I didn't have done because the cost was $15k!! A few days later the unit still wasn't working and the weather had gone down to normal. I went to check the unit and found the guy had taped the door to my filter completely shut. What? I removed the tape, changed the filter and reset the system. Still not working. I complained to A#1 and all I got was a call from a scheduler to set up another appt. I decided to call someone else to look at it. After about 5 seconds the guy told me I had a 20 yr old furnace and the blower was starting to fail. Once explained, I believe this should've been obvious to even the most inexperienced tech with basic training. My new guy said there were some minor issues with the ducts but nothing close to the $15k redo recommended by A#1. In the end I replaced the furnace and supply and return plenums for $3.7k and it works great.

Just be aware your experience with A#1 could be great or terrible. It all depends on the tech they send.

Stacey B.

6/25/2015

Wow! Just called to schedule service and the rates have gone astronomically high! $129 for one unit tune up! does not include Freon which is another $199... no thanks!

Andy L.

12/18/2017

We just had a new HVAC unit installed last week, but it seemed as if something wasn't quite right with the heat in our home. I called A#1 Air, and they sent a technician out within 3 hours. Charles Bonner told us that he needed to make an adjustment to the gas level entering the unit. After that was done, we were good to go. He thoroughly explained why he had to make the adjustment, and everything made sense. Thanks!

Kelly V.

08/01/2018 12:00:00 SA

A#1 Air is the only company I will trust going forward. Other companies quoted thousands of dollars more for the exact same work! Randall went above and beyond with exceptional service to get our A/C working again as fast as possible! We have used them twice now over the past few years and definitely will continue to choose them for any future needs we may have. Skilled and kind technicians every time! Thank you, Randall for getting everything worked out for us! We are so appreciative and thankful for your help!

Adam T.

7/20/2018

Could not have had a better experience. Quick callback once requested service. Continued communication leading up to service appointment. Technician was polite, friendly, informative. NO pressure to buy anything, explained the issue and what were the options to repair. Went above and beyond to explain what was wrong with our AC unit and how to maintain. Technician name is Stephen King and BEYOND satisfied with his service. Will most definitely call again if any issues come up.

Travis W.

07/09/2015 12:00:00 SA

I have used A#1 Air for the three years I've lived in Dallas thus far. This company has always been reliable, courteous, and professional. They always call ahead with follow-up and ETA. The work is always thorough and complete. I've used them for A/C and Heat, plumbing, electrical, and security. I appreciate that it's a one-stop shop for these various needs. I use all their service offerings because I know the serve I get will be exceptional. Yesterday I had a new water heater installed by Jeff L. He was a pleasure to work with and I highly recommend him for any plumbing needs!

Nicole D.

07/06/2017 12:00:00 SA

Had them come out for the routine check. The tech who came was very nice but ended up saying that I needed $4000 worth of repairs that need to be done immediately and then tried to sell me a membership. I was told we needed two new capacitors because they need to be changed every two years. I was also told that there were certain parts that did not work. This didn't sound right so I had another company come out for a second opinion. The guy laughed at the list of repairs and went over everything with me. In the end he did recommend two things that add up to $400 but explained that there is no rush to get them done right away and the parts that did not work, are perfectly fine or the unit wouldn't work.

Jim W.

6/25/2016

I was completely satisfied with the HVAC service I received from Mark. He arrived on time, and went right to work. Mark was very patient explaining how the 3 different systems worked and the areas they covered.

Mark was very courteous and professional.

I wouldn't hesitate to use A#1 again.

Doyle M.

6/15/2018

So I called yesterday cause my house was 80 degrees from 4-10. The person spoke with was polite and took my info to get me on the schedule for today. Well the next day comes and got a call early in the morning to confirm the appointment. Great! My appointment was from 2-6. I didn't get a call till 3:30 to tell me to just go on about my day. At 5:30 I called was told I was still on the schedule and next in-line. At 602 I called back to cancel cause I was able to call another a/c company and they were able to come out now no 4 hrs time schedule to waste my day. Now the person I talked to when I was canceling was also very nice.

Heather F.

8/14/2017

Our A/C unit inside was leaking and we called our A#1 Air over the weekend. A supervisor came and told us that the drain pan had cracked on our unit and needed to be replaced. They could not do it until the regular work week if they had the part and if they had to order the part it could be a month and it would cost $1700. The other option was to replace the whole unit inside for $4300. We paid the service fee and they left but tried to charge my husband the whole $1700 for work they had yet to do.
I ended up calling another company that came out the next day. My husband had fixed it in the mean time because it was actually just clogged and overflowed.
The other company was honest and advised the drain pan was just fine. We needed to just add a tee joint with a cap to pour drain cleaner in periodically. They also checked our outside unit and said it was a little low on Freiburg. A#1 said it was fine. All in all $300 for the honest ethical business.
Unfortunately we have to have flooring replaced.

Anthony W.

06/04/2018 12:00:00 SA

I had a Technician come out just for an AC Check and tune up. The Tech goes up and see some rust on my coils nothing significant being that my house was built in 2013. Well to make a long story short, he says this is going to bad! and proceeds to tell me that I am going to need get a whole system replaced but if that was to much for right now he could get me a deal that would keep me going for now, to replace coils Capacitors and green airs for only $7800 cash. He just didn't seem like a someone who wanted to help. He was just a salesman trying to get his commission. I am not saying all of the techs are like this guy but, when dealing with theses guys get a second opinion. I never post anything like this but, I feel like he tried to take advantage of my little knowledge on HVAC systems. Do your research before they come!

Jennifer P.

10/10/2018 12:00:00 SA

If I could provide 0 stars I would. We had them install a new water heater that came for free with the new AC unit. I came home yesterday to find water pouring from my attic into my garage from the attic, through the sheetrock and also into my foyer and hall closet. I called them immediately as we had to shut off the hot water to the house to stop it. They came out the next day to spend 2 minutes in the attic and tell me it would cost me $150.00 to repair. They state that the area where it was leaking was not an area they installed. The area where it was leaking was where the line was crimped and they were not liable for any damages or repairs. This place takes no responsibility for their installation. There were no problems prior to them installing it. I will have another company correct their damage and file a claim in court for their crappy installation. Stay away!

Kar C.

10/08/2018 12:00:00 SA

Karen C.

This review is purely based on my experience with the air conditioning technician and customer service representative from A#1 Air, Inc. Air Conditioning, Plumbing, Electrical and Security. In August, 2018 a heat wave occurred in the Dallas/Ft. Worth area and my air conditioning went out. I called A#1 Air Conditioning and a technician came to my home. He immediately started quoting outrageous prices to replace the motor ($3,000-$4,000 dollars) After I informed him that my air conditioner was under warranty and that I was only responsible for the labor, he quickly told the motor for my particular unit could not be located in the area and he would charge me an additional $200.00 dollars to have the part sent overnight. I reminded him of A#1's motto same day service. He then was able to find the part he needed and estimated his labor and cost at $785.00. After I authorized the work, the technician was gone for about an hour he then spent approximately 20 minutes installing the part. Upon completion, I asked him to itemize the labor and cost of part on the invoice. When I reviewed the bill, I noticed he placed labor costs and parts together for the $785.00. I paid the bill and called A#1 to get an explanation of the charges. At first there was no explanation and upon further compliant and promises to get the State Attorney General's office involved (for price gauging), they refunded my money back to me.

I recommend you get an itemized bill and explanation for each charge when dealing with A#1.

Aaron C.

5/22/2018

I hire various trades almost weekly and have for over 10 years in my line of work.
I contacted A#1 Air because I had no one available to service a particular area.
The representative who scheduled my appointment had the pricing way off base for the service I had requested.
The technician, while friendly, was confused in regard to the service requested and recommended a full re-wire of the house.
Once he understood, I was told we could move forward.
I never received a call form the supervisor I was told would be calling me, nor did I receive a call back when I reached out by phone and email.
The only call I did receive was for payment, although the job was incomplete.
Two weeks into this process I sent a final email stating I would not be paying for the incomplete job and needed a supervisor to call me.
I received a call from a customer relations representative advising me they were declining the job.
I have had this particular service completed countless times at various properties and it is not complicated, but they sure made it that way.
I chose A#1 Air as I anticipated quick and competent work.........never again.

Thomas M.

7/20/2017

I called A#1 Air Tuesday morning, 7-18-17, and they had a technician at my house that afternoon, which was very prompt for this time of year, and found out that I needed a whole new system. He signed me up for a new system, $13,450.00, which I thought was really high, but I needed something done soon. The installers were out the next morning and installed the system and had it running by about 1:30 p.m. The unit did not blow cold air, so they had to replace parts on a brand new system to get it running so it would blow cold air. After they had it running and left, around 3:00 p.m. the unit quit working and about an hour later I called the company, around 4:00 p.m. and told them the installers had just left about an hour earlier and that the new system had quit working and would they send someone out to fix it or replace that system with one that did work. They assured me that someone would be in contact with me soon, and here it is 11:58 the next day, Thursday, July 20th, 2017 and I haven't seen anyone yet to come and see why a brand new installed unit never worked in the first place.
You know, I would think that when a company gets this kind of money for a new system and it doesn't work, that they would do everything they could to either get the installers back out there that installed the system, since they are the ones that have the knowledge of why the system did not work in the first place, or at least go the extra mile and get a tech out there as soon as possible (the same day) to see what the heck is going on with the new system, or at least let you know why they cannot get back out there to fix the new system or put one in that they so highly recommend.
As you can see I am not very happy with this company that has left me in 87 degrees heat inside the house since installing the system yesterday.
I hope you don't treat everyone the way I have been treated or else you wouldn't be in business very long.
I don't see how you have received the recommendations you have with the way I have been treated in this situation.
Tom Mullins

Lynn K.

05/03/2018 12:00:00 SA

I originally posted a negative review of this company due to a warranty claim with Trane but I am very impressed with how the company rectified the situation. We utilized them for duct cleaning and they did a phenomenal job. Thanks to their response we will continue to use them for our HVAC needs and would recommend their technicians as they are extremely competent.

Ric B.

1/15/2015

I used 1 star because 0 was not an option.

I received a call in December of 2014 to schedule annual inspection of heating units. What this really turned out to be was my opportunity to finance a sales call for A#1 Air. Upon visiting our home the (commission sales) technician inspected our heating units and indicated that both were in terrible condition and should be replaced. To quote there is oil sprayed inside and they won't last any longer. (From here forward I will desist in referring to this individual as a technician and refer to him as 'a commission salesman').

The commissioned salesman was most intent on selling us a service plan and we had to sign up that evening otherwise we would not receive the '10% discount'. We signed up knowing we could cancel. My inclination was not to doubt the salesman but I was certainly going to verify. The estimate he provided was $5K to $7K. As he said you can schedule any day to have your new heating systems installed.

Over the next 2 days we had a second and third opinion from 2 specifically non-commissioned heating and cooling outfits. Both informed us that there was no physical problem with our units. Yes they were old (installed in '99) but both could conceivably function for years. The one technician said I don't know what you are referring to when you say 'oil'. There is no 'oil'.

I have cancelled my plan (that notice will be arriving in A#1 Air's mailbox tomorrow or Saturday).

DO NOT CONTACT A#1 Air unless you desire to spend $7K even if there is no problem with your units.

Chris B.

4/14/2016

I used A#1 to install two high-end tankless hot water heaters. Both failed inspection and the city said they did not pull the necessary electrical permits. The city said they would let A#1 know and have them contact me to resolve. A#1 never called. A week later, I called A#1 several times to try to schedule an appointment. They told me it had passed. When I said no; they finally (after 2 calls) realized it had failed and agreed to come out and fix the issue. They then did not show up for the appointment. When I called they said they had decided it would be better to come when the city inspector could also come, however they failed to let me know, so I sat home for hours waiting. As of now, it is still not fixed and who knows if they will ever come out.

Dani Z.

01/04/2017 12:00:00 SA

We are selling our house inspection report said our water pressure is at 100PSI and supposed to be at 80PSI. I was advised we need a pressure reducing valve installed. Mind you I have used Air #1 for a VERY long time every time we have an AC issue or have any servicing need we call them. Usually once or twice a year.
I called them to ask how much the pressure reducing valve is I was advised they have to send a tech out to see and assess the problem for which there would be a charge of course and THEN they would say what needs to be fixed. I explained I ALREADY know what the problem is, the pressure reducing valve needs to be installed and how much this would cost, they could not tell me bc only a service tech can come out and look and assess problems. MAKES ZERO SENSE. I JUST TOLD YOU WHAT THE PROBLEM WAS. all I want is the amount to get this done....obviously it's plumbing and we are comparing prices. So for them to come out and charge me the stupid service fee to tell me that a pressure valve needs to be installed is beyond pointless. And not to mention that then they will tell you how much it will cost to fix. Again makes ZERO SENSE!!!!!!

I cannot believe that they couldn't waive the service fee for their LONG TIME CUSTOMER AND DEVOTED CUSTOMER for something like this. I am beyond shocked and mad at this service and cannot believe that I even considered them for this job. Or any job in the past!!!!! Mind you thy were just out at our house servicing the AC two weeks ago. So it's not like I'm a bs customer and making stuff up. All thy had to do is say we will waive the service fee to come out since we can see in our system you are a long standing customer and the tech would give you a quote in person. But thy was too easy. They want to make an extra $50-$60 bucks just to come out and tell me something I already know. I WILL NEVER USE THEM AGAIN OR EVER RECOMMEND THEM TO ANYONE AS I HAVE BEEN IN THE PAST. There are plenty of other AC companies out there who would love to have me as a customer, who will actually work with you over the phone!!!!! If I could give zero stars for this I would I am beyond mad!

Pete M.

12/17/2014

Do not use these crooks.. I had them come out to my house last night to check on my heater and the tech said I should get a new one then he said for 500 he could fix it.. then when I said I was having someone else check it out he said he could get the heat working for 150 by replacing the ignitor. . The next day I had my regular guy come out jmj actually company and he said the system was fine just did the regular tune for 89 and the heat is blowing nice and warm. . Never again will I ever and I mean ever call A#1 they need to change that #1 to a 0

Angela C.

04/02/2018 12:00:00 SA

Great print service. Very comparable price. Technician was very professional. I would use them agIn and recommend them to friends.

Claudia A.

3/24/2018

Great service. I needed help with an AC not cooling properly on a Saturday. The tech arrived within 3 hours and was able to quickly repair the issues. Will definitely use them again in the future!

Scott R.

7/31/2015

The one thing about A1..they do take care of problems. I had a lot of issues with them last week. Clarence came out today and spent three hours on my units. I am very happy with the results and highly recommend Dane or Clarence when you need work done. Dane did several follow up calls to make sure everything was good. I never leave reviews but read them all the time. I am and will continue to be a long term customer.

Lee S.

7/29/2017

The tech who came out today, Andy Vestal, was fantastic. I would give him 5 stars but the process from when my A/C went out yesterday until Andy arrived to save the day was not worth 5 stars.

John R.

7/26/2014

I called A#1 to look at my unit after the condenser unit was not working. After a 5 minute inspection the technician said I could pay $658-900 for a fix but that I really needed a new system which was quoted for $8400 (Lennox XC13--if you look this up Lennox suggests a retail value of $2400-5000).

I called a second A/C service company and they fixed my system for less than half of the $658 quoted. Although the technician was friendly and professional I did not appreciate the outrageous pricing and unnecessary suggestion for repairs.

Bottom Line:
Professional appearance, Overpriced product, will up-sale you for items you do not need. If you're desperate, need a fast fix and are sitting on a mound of cash these are your guys.

Kris R.

7/25/2018

This was our first time to use this company. The technician seemed nice enough but seemed to be having difficulty with the condenser outside. Now keep in mind our unit is a brand new Trane and it's not even a year old yet. I had them come out to do a tune up. I was told he had to add a lot of refrigerant which I find very hard to believe since it is not even a year old. To which he also said he was having a hard time doing (makes me wonder if he even knew what he was doing or if it was even done correctly). Our old unit was leaking water inside (moisture didn't dry out enough before new install I assume) and so the outside of the new blower housing assembly had bacteria from the old moisture left in there. He said imagine if you hadn't had us come check on the unit. You would be breathing that in and it would just continue to get worse. First of all, I was still breathing it in anyway because you put the panel back on and left the bacteria on it. Second of all, I would never let my hvac system go without it's scheduled tune-ups. So all of that bacteria was left on there and I was told that I needed to spend $1318 to let him install a UV Light. I'm sorry but an hvac UV light only costs about $200-$300. I highly doubt that your labor is worth $1100. No thanks. I happily cleaned the housing off myself. And if the bacteria comes back I will continue to do so. And then I am told I should invest additionally in a surge protector (never had one on my other one and it lasted a long time) and also a compressor saver (for a brand new hvac system that has a 10 year warranty) to the tune of a little over $1224. This company only knows how to try and upsell apparently. Why in the world would I need all of that? That's right I don't and I'm pretty sure, in my opinion, he probably thought since I'm a female I'm probably not that educated about my own hvac system. Well, needless to say, now the unit is taking twice as long to cool the house and the schrader valve caps were just laying on the ground next to the condensing unit. He didn't even bother to put them back on which makes me wonder what else was done or not done. Unfortunately we purchased a membership that came with two tune -up visits. Sure wish I could get my money back. They are supposed to send someone back out to look at the unit again. Not really looking forward to another upselling pitch. I see the owner said she would message me but I never received a message.

Craig C.

03/08/2018 12:00:00 SA

Professional and polite install crew got a new unit installed quickly. Went with A#1 because they had the most thoughtful suggestion of the best way to optimize the airflow throughout the house, and I didn't feel like corners were going to be cut. They pointed out things other providers did not, and had many different units to choose from, all with their own pros/cons. Glad to have a new unit in advance of the summer Texas heat. I can't speak to the other negative reviews, but Chase from sales who provided the quote, and Josh/Christian from the install team were all great to work with in my experience thus far.

Helena H.

03/08/2018 12:00:00 SA

I would not recommend this company. I called yesterday and let them know i needed an entire unit and all new duct work i was called around 10pm and was told someone would call the next day for the appointment . They called early and scheduled I advised it had to be before 2 i was called 4 times by 4 different people reassuring me someone would be here. I waited hours finally i called them and they told me i might need to call another company because they cant get out to me by 2 after i sat here for hours and was assured someone would be here, Their customer service sucks.

jason c.

07/12/2017 12:00:00 SA

Before reading the story please know that I do not suggest ever using this company. I will say that they are very deceptive and the salesman will make you (homeowner) feel like your getting a piece of mind. This was short lived for my wife and I. Now I am not the one to leave reviews normally, but I do not want another north Texas family to experience the grief this company has caused us. Like I said before, the sales call was great, install was great and we felt at ease. The next week service was required on our brand new AC which entailed changing out the wrong unit upstairs. Not sure how you install the wrong unit, but not a big deal and they completed the job in a day. Fast forward two weeks and our brand new AC is not working. We call the service department and they sent a technician out and we were told the part was at the warehouse and that he would be right back. Once the technician arrived back to our home he went straight up stairs and approx 10 minutes went by until he came back down. When he came inside he told us that he didn't have the part. He did offer us a hotel room for the night, but it was 11pm and our children were asleep and we had work in the morning. This was not an option. The next day another tech came out and fixed the issue almost immediately, and stated that the other technician was wrong in his failure analysis. At this point we were very uncomfortable with our new purchase and felt like we had purchased from the wrong company. So that's the tip of the iceberg to this story. Several months have gone by with no issue at all, and then on June 27th we had a lightning strike near our home. We lost all of electronics that were attached to the home electricity as well as the AC was not working. We called A#1 and they sent a tech out again to assess our issue. The technician confirmed that both circuit boards were bad and that the blower motor had gone out. The technician did not have the parts we needed but reassured us that they could get them in the next day. The next day my wife called and they said they were retrieving the parts and would arrive shortly to perform repairs. Another couple hours went by with no update so my wife called again. This time she was told that the parts would not be covered under warranty due to the failure being caused by an act of God. We both agreed that this was ok and we waited for the phone call back. The phone call back informed us that the total cost of repair would be $3,640 dollars. I was in shock..I didn't know what to do. I thought long and hard about what to do, and the customer service rep informed me to claim it on my home owners insurance. I said ok, and asked if I could work out a deal that if I put 10% down, if they would perform the repairs until I could retrieve a check from my homeowners insurance. I was told no. I was told that the only way my AC would be repaired is if I payed $3640 in the next hour to the technician or he wouldn't be performing the repairs. I had to cancel the repairs because I had to pull the funds together. I was then told that I could pull a loan for the repairs and I said no of course. A#1 was not budging from their position and put me into a really tight spot. We had saved up enough money to take a small vacation, and that was all I had to fall back on (luckily). Here I am two weeks later cancelling vacation plans because the insurance company is still processing the claim, and oh wait I would still be without AC if I wasn't fortunate enough to have a small savings in the bank. Needless to say A#1 will not show you compassion nor will they work with you as a customer. You will be treated like a number, and they will not bat an eyelash. Do not think for a minute that this company is reliable, compassionate, or understanding. Do not overpay for your new AC, and please take your business else where.

Jason C.

Kenneth R.

07/07/2017 12:00:00 SA

We will never use A#1 Air again. Our unit quit working on July 4th, A#1 came out and determined that it was probably the fan motor on our condensing unit. He didn't have one on the truck that would work and was unable to order one until the following morning. He didn't know if he could get it that day or maybe the next day. However, if we wanted cold air today ( July 4th ) that there were crews standing by to install brand new units for a mere $ 8,000.00. We paid him his $ 100.00 service charge and got someone else to treat us honestly and fairly today ( July 5th ). Lesson learned!!!

Dennis E.

9/15/2011

I have used A#1 Air for 3 years. I originally contacted them after my then current a/c company showed a lack of competence and concern for the a/c problems I was having.
A#1 quickly determined the problem, found the leak and fixed it rather than continually adding freon to my system. On their most recent bi-annual visit, Cameron Hukill and Justin Admire arrived promptly. They were both courteous and knowledgeable. They assessed my system and determined it was working good. No up sell or scare tactics. I would recommend A#1 Air to anyone.

Charles H.

2/16/2018

JOSHUA PRATHER along with IVAN MAR CABRALES and NICHOLAS EVANS replaced the upstairs ducting which I knew was bad along with replacing the vent covers and performed general service on my HVAC system. The team worked quickly and efficiently completing the job with outstanding results. A#1 Air has a very well trained service group with a very courteous administration department. I have a good working HVAC!

Kasie S.

6/26/2017

My husband was out of town and the air quit working. I called A1, they sent someone out. I also called my husband. The tech came out - was friendly, checked the attic, then the unit. $921 dollars later he replaced a fan motor and a conducer. He stated the last time it was repaired the company put the wrong part on it (2011). He fixed it that night and stated it was cooling. Great - he spoke on the phone to my husband about it. The next day - air is not working, fan is not moving. My house was 81 degrees in my house. The sent Repair man #2 out. He looked in the attic and the unit. He said the circuit breaker was flipped and night be bad. He then said he didnt really know what was wrong. He said it would be a few hundred dollar for them to fix - how ever for $299 he could put a starter appliance on it and that would prolong the life of the compressor by twice the life and it would fix the issue. Great - paid the $299 and again I had him speak to my husband on the phone. My husband comes home the next evening. Iworked the next 2 days and was not aware he was still needing to flip the breaker all weekend. The tech said it was running hot but I felt it several times through out hte day and evening and it felt no difference. Today it goes out again.....So here we are 5 days into an intermittently working AC. This will be the 3rd tech to come out. This is getting really old. Especially since the last tech was honest and said he had no clue while it wasnt working, but he still got $299 out of me.

This is unacceptable service. The techs are nice but honestly I just want my A/C FIXED!!!!! So disappointed if this 3rd service tech can not fix it - I will be esculating my issue uplines and I will not use them again and I will make sure my experience is posted here, my neightbor hood app that includes my entire city. I do not want anyone else to go through this. $1221.00 later and still no consistenly working A/C. I have sparks flying out of it now. :(

The 3rd tech comes out and now all of a sudden it's our compressor. Really?!?!?! It wasnt the compressor the last 2 techs. The 1st one said it was the fan motor and the converter. We changed those, 2nd one has NO CLUE what was wrong - but said a starter accessory will extend the compressor for 6 years.... this accessory gave us 3 days.

I WANT A FULL REFUND OF THE $1,221.00 WE HAVE SPENT THE LAST 5 DAYS WITH YOUR COMPANY SO WE CAN GET A REAL A/C REPAIR COMPANY OUT!!!!!

Mike S.

6/20/2017

The fact is you can't please everybody no matter what business your in. That being said on Thursday I called 3 of the bigger AC guys you see on TV on Friday I got quotes from all 3. One company was $4000 higher than the other two and A#1 Air offered Zero% financing the other firm offered 6.9%/yr financing. We went with A#1 Air to replace my heat pump and saved over $3000 in financing charges offered by firm #2. The work was completed yesterday and my house is cool once again. From the phone call to set up the sales meeting to the guys coming out to replace my old worn out system, I have to give them 5 Stars. I'm happy to say I would highly recommend them to my friends and family. As a consumer you owe it to yourself to shop around and get the best deal for your situation. Thank you A#1 Air hope this new system last and last ...

Marcus M.

6/18/2017

The lack of integrity this company has baffled me. Came out and stated my whole unit needed replaced. The unit come to find out is only a few years old. Called out another company and it was something as simple as my coils needed cleaning. The customer service was terrible they were very overpriced and didn't want to help their customers they wanted to just sell them. I wouldn't recommend anyone doing business with them. They just care about their pocket books not their customers.

Johnnie C.

10/08/2017 12:00:00 SA

I'm so glad that I went with A#1 air because they got my a/c unit running properly. The service was top notch and the professionalism was really there. Also they really know there stuff. JJ is an operation manager that likes to be hands on and he does not try to sell you on stuff you don't need. I really received an education on a/c units while they were here. I would highly recommend anyone to get there a/c unit serviced by A#1 air.

James W.

6/14/2017

i will have another review in a few hours. im getting a second opinion and to see if he can confirm what i think a1 did to me yesterday. ok update . it wasnt as bad as i thought but it was certainly more pricey than the company i decided to go with. i was given more options and cheaper.

Deborah M.

8/28/2013

Wanted to update my experience with A#1. I did receive a call from the manager over the repairmen and he listened to all of my complaints and concerns. He appologized for the repairman's handling of my AC unit and admitted that some things could have been done differently. Given the fact that I had to get a second repairman out to fix the unit the supervisor said he is sending me a check for the cost of the repair as well a refund for what his serviceman charged me.

The fact that A#1 took the time to reach out to me and try to correct a bad situation goes a long way in the right direction.

Robert E.

4/27/2016

The absolute worst scheduling and communication I have ever dealt with. Bought a $7,300 dollar unit from them, was told that it would be installed the next morning. I took off of work so I could at home in the morning to let them in. Got a phone call at 10am saying they were looking for my equipment. The installers showed at up 4pm. First thing they told me we are not going to be able to finish this whole job today. They installed half of the job and left my house at 9pm and told me to reschedule a day to get the rest finished.

I called this morning and was told that they could come out today to finish the job, after 3pm to accommodate my schedule. So I cleared my schedule....big surprise, I get a phone call at 4pm to let me know that they will not be there and I need to find another day to reschedule. Wont be doing business with them ever again.

C.L. T.

08/11/2017 12:00:00 SA

Incompetent at best. Called for AC service when my air stopped blowing cold. Tech walked straight to my backyard, checked freon level, said it was empty and would be $95 per lb. I agreed, he filled it I paid $700 including service call, AC started blowing cold again and I thought all was well. 6 hours later it was blowing hot again. In the mean time a different company was suggested by a neighbor so I called them. Their tech came out, confirmed I was empty of freon again then he asked to see my inside unit (in the attic) WHICH A#1 NEVER DID! upon just a visual inspection he could see and hear the freon leaking thru my very rusted coils. He showed me video and said it would be a complete waste to add freon with this type of leak!! Why didn't A#1 take the few mins to visually inspect it inside? Why did they not tell me AC's don't use up freon if it's empty there's a problem? Im not an HVAC expert that's why I called them. But no just have me pay hundreds for nothing. I could understand offering to run a leak detection but he never even gave me the chance. That's fraud, terrible way to conduct business, and it's a shame because I chose to replace my entire until not just the coils, it was a tremendous sale they missed out on but I can only imagine the amount of $ they make ripping off unsuspecting customers desperate to have AC again.

Kim D.

10/12/2014 12:00:00 SA

I called A1 on a Wednesday about 9:00 pm and was told someone could come at 12:00 am as they were a 24 hour company. Given the late time I asked could I have the first appointment in the morning. I was told that the appointment could not be scheduled until the morning dispatch came in. I asked why is this the case when you are a 24 hour company and I was told that is the way it is.

When the truck finally arrived 14 hours after my initial call, the service person began immediately trying to sell me a whole new HVAC system. My problem was with my Unit outside but after checking this he went to check my furnace which took about an hour and continued to try and tell me I needed a new system.

After checking everything, the service person took 30 min. typing everything into his Ipad, all the while trying to up-sell me on a new system and a service plan. I consistently asked him during the service call, do i have to get these other things done to fix the motor, and he said no. But when it was time to take action he was telling me I needed a new coil, and I should just buy the whole system.

I then asked him if he had the part to do the job that i asked him to do, and he told me that I would have to pay him before he could check to see if they had the part.

At this point I was done, after three hours of upselling, saying one thing and then back tracking on it and telling me I needed to pay not only before service was even done but to just check on a part I wrote him a check for his trip fee and sent him on his way.

If I could have given zero stars I would have. I see now that I should have read yelp reviews prior to even calling. People should take note of the several reviews that are one star.

Lauren B.

4/21/2017

I want to keep emotion at bay with this review but I cannot because I am SO disheartened by the lack of response by the owners. I went against my normal get 3 quotes for any major purchase rule because my husband was very adamant that this was a company he trusted. Although there have been minor irritations along the way, nothing compares to how upset I am by this particular issue so I'll stick to that..

In February, we spent over $13K on a new HVAC unit and air filtration unit. The salesman sold us the Reme Halo air filtration (at a price tag of nearly a grand). After careful consideration and research, I decided that I didn't like the idea of breathing ozone and called the company to remove/return the Reme Halo. The technician arrived and called me in, rather confused, because the filtration unit I had was NOT a Reme Halo. It was a carbon filter system. I had looked at my final receipt and it said that a Reme Halo was installed. Everything indicated that is what I had in my home.

The good news: I didn't want to be breathing the ozone from the Reme anyway so I'm glad I wasn't breathing it for 2 months.

The bad news: What if I DID want that? It was what was sold to me and it was certainly what was represented as being installed in my home. If I had not called to have it removed I may never have known that what I bought was not what I received. At some point, 1 or more people saw a sales order showing what I bought and those same people knew that's not what I was being given. So, what is the word for that? I'll let you decide for yourself what you would call it.

I requested on at least 3 different occasions that the owners call me to address this issue as it makes me question the company's integrity. A very nice manager called me and apologized. He said they no longer sell the Reme Halo and someone should have communicated that to me. I made it clear that I now wonder about the company's integrity...was it intentional or unintentional? Several people would have known...the person who gathered the order to load on the truck and the person who was in charge of overseeing the installation. I felt very uncomfortable that I had spent over $13K with a company that just switched out a $995 piece of equipment with a different system and didn't bother to give me a choice in the matter. The manager said he would put in the refund request and I should have that in the next 7-10 days. He also gave me 2 years of the maintenance plan and I appreciate that...but, it certainly did not resolve the issue. He asked what it would take for me to trust the company again and I put that back to the owners to make good. I asked if they were made aware of the situation and was told yes. I really wanted to hear from them so perhaps my trust could be restored...I wanted to know it was not intentional...an honest mistake...a lapse in proper communication. A $13K purchase becomes a much bigger pill to swallow when you feel a company has not been honest. I felt like I wanted to return the whole thing and go elsewhere.

It's been over 2 weeks since I spoke to the manager. I called on Monday and received no return phone call. I called on Wednesday and was able to speak to one of the guys I've spoken to previously (he's wonderful and I really appreciate his efforts). I expressed my disappointment with no contact from the owners and the fact that I have still not received the refund. He called me this morning to let me know - the check is in the mail - but didn't know when it went out.

At the time of writing this review, I have not received a refund (although I'm told it's in the mail) and I have received no contact from the owners of this company. The unspoken message I receive from their lack of response is it really doesn't matter to them that I feel duped and my business isn't important.

At this point, I regret my decision to purchase our HVAC system from A #1 Air.

Derrick N.

2/24/2017

A1 air is not reliable when it comes to keeping appointments...I have made an appointment with them a week ago.The day they supposed to come in they called to reschedule cos they were overbooked.I took the day off work.Now I have to take another day off work for this problem to be resolved.Thats bad customer service.

Jody D.

05/06/2014 12:00:00 SA

I would give them zero stars if it would let me! Dad purchased a new unit a year after I purchased mine in 2011. Fast forward to 2014 and my unit just stops working. We get the runaround about when they will be here to look at it...by 8, by 10, well after midnight! Well 48 hours later someone gets out here to look at the unit that is 3 years old! Needed more freon!!! What?!? Now my dads unit (a month later) went out...completely out! They aren't charging him for a new unit BUT are charging him for the LABOR. This is their error and he is getting charged...bunch of crooks!!

Mimi D.

9/26/2017

***Update***. Thank you for responding to my review but to little too late. As my review stated, I already paid another company to fix it correctly. Your company had the chance to make it right and failed.

Edmond B.

05/10/2016 12:00:00 SA

If you need repairs, they are going to break their back to sell you a replacement. They will criticize your judgement. You will get a quote on the phone for repairs only to find out it's considerably more. My quote was $988. When the tech got here, the same morning as receiving the 988 quote, it had become $1,200. When it's 94 degrees outside and your AC fails, they act like they have you over a barrell. Forget their b.s. we treat our customers like family. That is totally false.

Will L.

1/26/2016

Overpriced Hvac company. I believe you can find much better deals out there compared to the quotes that they offer!

Jennifer L.

04/03/2014 12:00:00 SA

Got my heating/ac unit in 2011 from this company, had to get it fixed due to it being installed wrong...by this company...it's 2014 & I slept, well attempted to sleep, all night with my windows open because it's not working...was told a technician would be out yesterday night, then called at 10 pm to be informed it would be past midnight & well into the am but couldn't give a time. Reluctantly agreed to have someone come out between 10 & 2. Would I recommend this company to a friend...HELL NO!! I'd like to keep my friends, I wouldn't even recommend to an enemy!! Good luck if you use this company!!

Julie C.

04/02/2014 12:00:00 SA

I have used A#1 Air for the last 5 years at my home in Anna. They used to show up the same day to get the job done. I signed up for their preferred customer program where you basically pay a monthly fee and they give you 2 services per year. Now that I am a preferred customer the service has gone to crap. They make you wait 2 weeks or more for an appointment and they no longer offer morning appointments. I am going to cancel my subscription and find a different vendor to take care of my home and rental property.

Joy M.

8/22/2017

Used to enjoy having these guys come take care of our A/C. Long time customers. They have become as greedy and dishonest as they come. I wish it was just the guy who came last time, but was told the man who diagnosed and fixed the problem two weeks before was a manager. He charged $400 for unclogging a pipe, supposedly came down from $599 for this. Two weeks later water is back on my floor on the second floor of our house pouring down through the ceiling. Pipe is still clogged. He charged $400 and did nothing. The guys who subsequently came out were going to charge me for their work until I threatened to email the owner of the company. They backed off and didn't charge because they knew they were screwing the customer. Owner! Please clean out the jerks working for you.

Sergio L.

8/18/2017

Total waste of time and money! I requested a service call to have my unit checked bc it turned off the night before. I received a call advising that I was next in line for service, I left work early so I could be ready for when the tech arrived. Four hours later the tech showed up at my house. Nice guy, but when he asked what the problem was I told him that the AC was not working. He said he was there for an evaluation not repair. I told him that I needed to know what the issue was first before deciding on the repair. The tech went up in the attic and started inspecting the unit and wiring, also went to the condenser outside. He finally told me that he had no idea what the problem was unless he started working on the unit which could be something simple to a very big issue and that it would take anywhere from 20 minutes to 8 hours. He asked me what I wanted to do so I told him without knowing the issue or price for the repair I could not go forward. He said that he could get a Comfort Adviser to come talk to me about a new unit or that he could also get a special technician to come out. Someone that actually had a Bachelor's degree in AC repair and that he would be able to determine what the issue was but it would be very expensive. I told him I would need to sleep on it and talk to my wife before deciding what to do, which I had already decided that I needed to get someone different that actually knows what they are doing. He went to the attic to get his tools and left. When I went to turn off the light, the wires were left hanging and a cover off from an electrical box on the wall. I was very disappointed with this company, maybe the tech was being pushed to sell new units or they need better training so they can determine what the issue could be with the system. After the $59 service fee and 3 hours lost of work (without pay), I am in the same situation that I was before I made the initial call.

Update: That same night I searched online to see what the problem could be. I ordered a $20 part called the Contactor Relay, received it in 2 days and installed it myself. The AC has been working Great ever since. No need to spend hundreds or thousands of $ to have a Special Tech come out or have a new system installed.

Amber C.

8/19/2015

I have received both good and poor service from this company, however, they have always made things right in the end. They are a bit pricy, but I am okay with that if they stand by their work. This visit I was fortunate enough to have Dustin B. come out to my house when the AC failed late at night, and I am extremely impressed with the level of service he provided. Dustin went above and beyond to make sure that I had AC restored ASAP which meant the word to me since I have a newborn in the house. He returned late that night when my AC failed again (after his shift) to put in a temporary fix and even came back on his day off to finish the repair with all of the correct parts. I will request him by name in the future... excellent customer service!

Carol D.

08/06/2017 12:00:00 SA

A1 air came out to do the advertised service check. Everything was working fine and my freon was right on. Two weeks later my house isn't cooling. Had them come out to explain why. My unit was 2lbs low on freon. Find out I have a smalll leak in my coil. Something seemed really fishy. Last time I'll use them. The technician told me a new coil would cost about $3500. Serious. I'm very upset. Don't think they'll come out again.

Al F.

4/26/2014

My neighbor and I both decided to drop A#1 Air for the same reasons. They try to double-charge you (re-charging for work already paid for). They also try to charge more than their estimate, saying oh I forgot to put a part on the estimate or some other excuse. Legitimate businesses don't do this.

Katherine D.

7/28/2014

Awesome service! My technician was prompt, friendly and so helpful with my repairs! It was so hot in miserable in my house when our a/c went out and he saved the day!!

Tom was very professional and made me feel very comfortable while he was working in my home!

Thanks A#1 Air, best service repair experience ever! I am now a forever customer !

Mark T.

7/14/2017

I am a repeat customer because their customer service is great, prices fair--and I have a really old heat pump.

Michael R.

7/13/2017

Update: (to our story below) We received another call from A1 and they are working to correct the misstep. We appreciated the reach out. While we wish it would have been better the first time, we certainly give them points for their follow up to make it right. We respect and gravitate towards companies that can take care of a misstep when it happens. Will keep posted of how it goes!

Initial review: Technician didn't show up during 4 hour time window, and more... Feel free to read our story! We called on 7/12 in the morning to schedule a tune-up on our A/C. Was told appt could be done that same day with a time window of 6-10pm. (Great!). We later received a phone call from A1 saying they couldn't do a full tune up until the following Wednesday but could still come out to flush the A/C during our apt time of 6-10pm on 7/12 (Oh, okay. No big deal). We asked for them to still come out because we wanted to get the flush done and made plans to be ready for them 6-10pm. A pregnant mom and 2 kids can make for a hectic schedule and planning ahead is key. We then later received a phone call in the early afternoon from A1 saying that a rep could come out in 15 minutes. We declined as we had made plans for the technician to arrive at 6-10pm and asked to keep our appt time. The rep didn't seem very happy with this, but we might be speculating. The biggest annoyance is no rep came between 6-10pm and no call to let us know what's going on. With 2 young kids and a pregnant mom, everyone went to bed. At 10:26pm on 7/12, nearly 30 minutes after the window and while we're asleep, a VM was left asking us to call back to discuss appt update. Another message was left at 11:18pm and 11:26pm (Really? We're asleep and don't exactly appreciate getting phone calls in the middle of the night) to discuss our appointment.

We called A1 the next morning and the customer relations woman we spoke with was very defensive saying that the technician called us at 10:26pm. (Completely bypassing the fact that it was well past a 4 hour window when we received a call, followed up by calls past 11pm!) No apology for missing the window, no attempt to correct the situation. Poor handling of the situation. A string of poor appointment management followed by poor customer relations. If this is how the company treats all customers and employees like family (per their website), this is a family we don't want to be a part of.

Elizabeth C.

6/29/2017

We love A#1 Air. Three years ago they came to finish an install after we found a different company accessing our private things. Recently, we had an AC problem -- A#1 sent several people over multiple days to try to figure out the issue. The technicians worked hard and were very professional, but were only able to treat the symptoms (hence the 4 stars instead of 5 stars). Then, Abdiel stepped in. He quickly located the source of the problem and fixed it. We highly recommend A#1.

Tonya M.

11/02/2017 12:00:00 SA

I wouldn't recommend this place to my worst enemy. We had a new unit installed in June. Since then, I can't count the times we've had to place service calls. I, again, am going to call to have a technician come out as our unit doesn't cool. Each time, we've been told that if we use the heat for any given time, the air won't cool. The technicians are the most pleasant people to work with but I almost want to complain to the BBB. If I want heat, the unit should do so. If I want air, the unit should do so. The last guy that came out spent hours at our hme and we've still got issues with heating AND cooling! Please don't use this business.

Randy P.

6/14/2017

Very disappointed with this company. They were booked by our property manager to correct a wiring issue with the line to dishwasher and install the new dishwasher. Despite this, they did not install the dishwasher, stating that they are not certified to install a dishwasher. I find it hard to believe that a company that advertises plumbing services such as installing new water lines cannot handle a dishwasher installation.

Gayle C.

06/08/2017 12:00:00 SA

I contacted A#1 Air . A young man came, went through the routine..checking, looking, noting, etc. . When finished, gave me an NCR copy, which is very hard to read...then went through the different finds needing fixing. He could fix for one price, or I could get a Comfort Agent to come out for a different price, and there was a 3rd option... It was hard to follow what he said. He had also noted some things he did in various areas. He also said we needed no freon, we had no leaks. That was on 5-31-17. Yesterday 6-7-17, one unit froze up, I called them and another A#1 air tech came....looked at units, saw where #1 guy had cleaned the coils in the unit that froze up...It's amazing to have the units since 1999, had service, maintenance all these years, fixed minor stuff, etc. But less than 2 weeks after A#1 touched them, this happens. Seems kinda suspicious to me and I will find a different company to get new units from and installed. A#1 is not a company I'm comfortable with. Note...missing freon, and #2 tech put some in and checked for leaks...had none.
Gayle Currie, Fort Worth, TX

Elizabeth O.

06/07/2017 12:00:00 SA

Called to have AC diagnosed, not cooling and fan not kicking on. Service tech was great, part not available so scheduled to come back the next day. Called around on pricing while waiting to hear back and found out that Advent Air (original installer) was 1/4 the price to make the same repair. A1 Air said that is standard pricing for them to make the repair. I cancelled the appointment and went with Advent Air, honest people with very reasonable prices. Quoted $1,341 by A1 Air for blower fan and module, paid $319 for a module (did not need the blower fan). Very happy that I cancelled with A1 Air.

Paul A.

06/01/2017 12:00:00 SA

Update - I just got a quote from an A/C service provider recommended to me by my insurance agent. They will charge me a hair over $700 to replace the parts that are under warranty, less than 1/3 of the quote from A#1. They said if the parts had NOT been under warranty, their charge for parts AND labor to replace them would have been about $2100, still less than A#1's quote for JUST LABOR!! I have a new A/C service provider.

Denise d.

8/19/2010

I have used these guys first for some A/C work for my business. They are very professional, on time and just plain nice folks. All of the tech who come by are efficient and knowledgeable.

They did really good work that when my home A/C pooped out, I called them and they got everything fixed and ready for summer.

5-star in my book. Nice to see a company with top notch service nowadays.

Shanna E.

8/22/2011

We have been customers of A#1 Air for almost 2 years and they have been nothing but great. Cameron Hukill and Justin Admire were top notch service technicians today during a routine semi-annual check-up for our two units. A#1 Air are always on-time, courteous, and professional!

I read the other reviews and am shocked. They have done work on both our units in the past and we have never felt ripped off or cheated. I am not a fan of technicians of any sort because they usually are only after money but I don't get that out of A#1 Air.

About the only thing I could complain about is more like an enhancement request. The technicians should be supplied with a print out of all work completed on units from inspection to inspection so that both the technicians and homeowners have an itemized list of issues at time of service.

Sam M.

05/08/2017 12:00:00 SA

They charge me to rewire thermostat $90 for something that took him less than 5 mins. Never had a problem with that and all I wanted was a tune up for $150 and the price came out to $330. I still don't know where the other $90 was for.

Terri W.

5/31/2018

We had a contract with A #1 Air for the past year. They were great in servicing our air conditioner unit. The technicians were friendly and knowledgeable. And then came the plumbing problem. Earlier this month, we contacted them about a plumbing problem. The technician came out and told us it was the fridge. Okay....So we had a repairman come out about the fridge. Nothing wrong with it. We still have water on the floor. We called A #1 Air and tried to schedule an appointment for plumbing. They told us that they were busy and could not give us a date/time. Then they said that they could not fix the problem the first time so they knew that they could not fix it now. Huh?! Then we received an email from them giving us a prorated refund for last month's contract. They had cancelled our contract. When we asked why that it was cancelled, we could not get a straight answer. They finally landed on the location of your a/c is a problem and we cannot fix your plumbing problem. Funny thing is that the a/c was never a problem when it was serviced and no one looked further into the plumbing issue. The above problems with trying to schedule an appointment and the cancellation were all within 24 hours. The customer service and management are very unprofessional. This has been a total waste of time and money.

Patricia C.

1/22/2016

A#1 Air has been to our house and each time the technician finds something to repair with the a/c unit or the furnace. We have always been suspicious about them thinking they're just trying to get more money for unnecessary repairs. We got a second opinion of a replacement A#1 Air said we needed. The second company said this replacement part was not necessary. This confirms again A#1 Air is a rip-off and tries to scam its customers. They never show up at the appointment time and full of excuses.

Doug C.

4/21/2017

Thank you so much Bryson not only thoroughly cleaned and checked out AC but he found a bad disconnect and replaced it too. I have recommended A1 to many and have seen three full installations all done well. If you want it done right these are the guys to call. Btw the money you spend on a check up/ cleaning will also save your electric as the efficiency is much greater and the unit will last longer.

Russ V.

4/20/2017

READ THIS: Before calling A#1 we made the mistake of calling a different AC company who also has nice colorful trucks and commercials. They came out to do diagnostics, charged us $79.00 (seemed fair) then told us we had a bad switch in the condenser that was welded into the freon line therefore we would have pay an additional $800 (on top of the switch part cost of $700) to re-charge the system with freon. Also, the tech said our fan was out of balance and that would need to be replaced for an additional $500 BUT they could take off $160 if we joined their PM (preventative maintenance) club. On top of all this the tech said he found mold around the wires in our upstairs AC unit but wait.... it just so happens they sell a photocell piece of equipment that could be inserted into the AC unit that would remove all the hazardous moldy air we're breathing for an extra $1,200.00!! We felt like we had a used care salesman in our house rather than a real AC refrigeration tech and at every turn he was trying to sell us and take advantage. Every time we asked about a part cost he would run out to his truck and call his office to get the price. Wow what a freaking rip off. My wife and I kindly paid the $79 service fee but decided we needed a second option. We called A#1 Air who we found in the Denton County Verified Home Services Guide. A#1 Air charges $59 for a service call to diagnose the issue. Our tech Mark Derby was simply fantastic, courteous and very professional. Mark diagnosed the issue and told us the part was not welded into the freon line therefore we did not have to pay for freon. The fan did need to be replaced but cost nearly $300 less than the other AC company. Mark told us what to do about the mold and said it's very common just wipe the area down that was exposed with bleach water and we would be fine. Mark is a very sharp tech and did not try to sell us something we didn't need. Also, Mark was able to give us ball park costs on parts without running to his truck to call his office. I know we can definitely trust A#1 Air. I wish the owners a lot of success as they seem to have a great and honest company. Please keep doing what your doing and thanks for not trying to sell us a bunch of bullshit we don't need. Thanks for saving us almost $2,000
Thank you A#1 Air!

Jim G.

4/17/2017

Problem solved. Situation diagnosed and parts ordered. 12 year warranty covering entire operation. Glad that was resolved.

Pamella D.

04/07/2017 12:00:00 SA

Palmer Brisco was the technician who came to my house after an unfortunate incident with a previous one. WoW! He exuded customer service from the moment I met him outside. He even put on the little booties without me having to ask! A#1 Air takes excellent care of their customers. I'm one for life.

Todd N.

8/15/2017

I have had great experience before in fact they sold me my current unit that I'm trying to nurse and keep it going for a little longer. The person that they decided to send out was a salesman not a technician (I read his company bio). He cranked up the prices of the individual parts so high trying to sell me a new unit for the inside and the outside instead of trying to fix the problem. I know that both units are old but I can't afford a new ones. If the old ones can be repaired reasonably I'm all for that. I'm getting a second opinion on the whole thing. I hate being sold something that is unnecessary. The only good thing about this was that he didn't charge me for a service call which was pretty shocking. It seems as though they've gotten too big and impersonal. To be continued...

John S.

08/11/2017 12:00:00 SA

It was 105 degrees the day my A/C stopped cooling. So, I called A-1 and arranged an appointment. The first technician didn't have a ladder as my unit is on the roof. In the meantime, I went out and bought a small window unit so I could sleep. Technician #2 came and hit the roof like Spider Man. He said I needed a new capacitor. OK, how much, I asked. Around $300, he said. The turbo capacitor replacement is about $50 on line. Now, I don't mind someone making a buck, but...really? Double your money, heck TRIPLE it! But, $300???!! PLUS service fee!!! It was hot and I was stuck, so I told him to do it. OK. A/C worked for 2 days then quit. Another appointment....turns out the wires were touching causing the circuit breaker to trip. Obviously, the first technician did a sloppy job installing the capacitor. Will I call A-1 again? Not in this lifetime.

Dee B.

3/21/2017

This company may not always be the cheapest around but they are competitively priced and the owners and their employees are the most ethical I've ever encountered in an industry full of less than honest service providers. The service technicians are highly trained, knowledgeable, and courteous. They put on shoe covers before entering your home. They tell you the actual cost upfront with no attempt to up-sell or mislead the customer. I know from personal experience they stand behind their warranties. When shopping around for a quote, remember that you get what you pay for. It's not a bargain if they have to come out multiple times to fix it. Do you really want ongoing problems with your A/C or plumbing or do you want it fixed right the first time?

Hal H.

7/27/2017

You can't make this up. A#1 Air is by far the most incompetent HVAC repair company that I have ever encountered. A#1 Air has an incredible system for scheduling an appointment and the techs are extremely nice. That is when the we guarantee great service (catchy slogan) ends. Our issue started on Sunday with the upstairs unit not maintaining temperature. Called and scheduled an appointment for Tuesday and thought we'd be back in the cool. Not a big deal, right. WRONG! Tech 1 diagnosis; system is completely empty of Freon, solution; replace Freon $1,000, replace coil (must have a leak) $3,500 or the best option is to replace the entire system at a cost of $14,000. Completely shocked, we said do nothing right now, but please check the other (3) functioning systems. Tech 1 diagnosis; downstairs system is not cooling because of dirty coils, master unit has wiring issues and office unit is fine, solution; clean downstairs coils and fix master unit wiring $250. Authorized repairs and the result was a downstairs unit that does not work and a blown fan motor on the master unit. If you're keeping score, original problem was 1 unit not work, now 3 units are out of service. Second day of repairs, a new Tech, and all new stories. Tech 2 diagnosis; upstairs unit is completely full with Freon, but the problem is a capacitor, downstairs unit is completely empty of Freon and the master unit was incorrectly wired by Tech 1 and is now functioning properly, solution; leak test downstairs unit and replace capacitor. Remember, downstairs unit was working properly before A#1, now completely empty of Freon. Third day of repairs and after overnight pressure test, downstairs unit lost a little pressure overnight therefore there must be a leak and to recharge with Freon it will cost $1,000 or $3,500 for coils or $14,000 for a new unit. It was not our fault that it quit working, must have been the leak. To set the record, 1 unit not working and now (2) 5 ton units need to be replaced at a cost of $28,000. End result: A#1 Air was requested to leave my house immediately and I had a different company repair all the systems for under $1,000. I have requested to speak with James Green, Owner of A#1 and have been told that he is unavailable for 2-3 weeks. Interesting that an HVAC service repair company owner would be unavailable in July! Do yourself a favor, don't use A#1 and again, you can't make this up.

Kris H.

7/16/2017

I just want the $11,000 system that I paid for less than a month ago to work. Not too much to ask I dont think. Ever since installation, this has been a living nightmare. I have had to have a tech out here to fix this brand new unit weekly. After sitting in a hot house with a baby all day, or having to leave my house and go spend money to keep my family comfortable in the AC somewhere, a tech will finally show up when they can get to me, and get the AC running and it works for maybe 4 or 5 days. Until this evening. My wife and baby woke up at 6am Saturday morning to a hot house. Immediately called to get someone out here AGAIN, and someone finally showed up at 12am Sunday, 17 hours later. Tech gets it running, but it's now 4am Sunday, only 4 hours since the tech left my house, and the AC is out again. This is absolutely unacceptable from a company that claims to guarantee their work and promise 100% satisfaction. So now my family has to fight another Texas summer day with no A/C. Stay away from A#1 Air at all costs.

Ray L.

7/13/2016

We have a service plan with A#1. I had not been happy with the technicians that they had previously sent as no one could explain what our issue had been. Finally, they sent Andy Vestal, who was fabulous. He diagnosed the issue, was very knowledgeable and followed up afterward. I only want to deal with Andy from now on!

Mark A.

07/10/2016 12:00:00 SA

Stayed home all day on a Saturday and they never showed up. We received a call every couple of hours and were told your next, but no luck. Now we are stuck on Sunday without cooling.

Susan d.

10/14/2015

Yesterday a technician came out and told me that my 7 year old unit was shot (rusted out coils and leaking Freon) and that I needed a new one. He gave 2 written quotes for a new unit (that did not contain detailed information), and recommended that I finance through A#1. I thought about it over night and called back this morning to ask that A#1 add Freon to the unit to get it working temporarily until I decided what to do about replacing it. A different technician showed up today and fixed the unit - the air filter had been sucked up into the vent and was blocking the air flow. THIS COMPANY IS A FRAUD!!!!

Kenneth L.

2/22/2017

$1675.00 seems quite high for air duct cleaning, but I went ahead and worked with A1 to get this done. I do have two systems and they allow for a good financing option. I just hope it will all be worth that amount. I'll come back and update as they are installing tomorrow. Otherwise they have been my go to service for maintenance and actually install a whole unit about 4 years ago.

Jeff M.

2/20/2017

I had A#1 Air come out to repair a thermostat that wasn't functioning properly at a rental property. The technician came out, and stated that a circuit board was defective. He made the repair, and I received an invoice(#812161) for $943 with a description that said, Repair Level 4. I called into customer service 3 times, and was told that the dispatch department were the only ones that could describe a Level 4 Repair. There's no scope of work, or parts/labor description letting me(THE CUSTOMER) know specifically what was repair. I will NEVER hire A#1 Air again......shady business!

Mike A.

5/29/2015

We called them to our house to replace our compressor that had been going bad for the past week or so. This was in June of 2012. They sent two salespeople (a male and a female) who worked in tandem to give us a very scripted sales pitch. They offered us on the spot no interest financing (which was actually a VISA credit card application) and they told us they would install a top-of-the-line compressor later that same day for $4,884. We signed on and agreed to have the work done.

About 4 hours later their truck and installers showed up and installed a Goodman compressor (never heard of it). It worked well, but it was definitely NOT the top of the line product I was promised. I did some research that night and discovered that Goodman brand compressors are a value level and VERY inexpensive. I was getting quotes from $1,200-$1,800 (installed). I had another A/C company tech come to the house and give me his opinion. He told me I got ripped off big time.

I called A#1 Air and spoke directly with Sherry Green (owner) who called me back immediately after I left her company a strongly-worded voicemail saying I wanted the unit uninstalled and I also wanted a full refund. She was very apologetic and offered to cut the price in half ($2,400) on the spot. I said absolutely not. She then said she can go down to $2,000, but that is her final offer. I accepted it, as I did not want to rely on her company to come back out to my house for anything ever again. If they were pricing their products fairly, then why would they drop from $4,884 to $2,000 so quickly?

A#1 Air is a total scam company. I advise that you look elsewhere for your A/C repair needs.

Fjohrs L.

04/09/2013 12:00:00 SA

I had a small problem with my AC so I called around. A1 advertises heavily in the DFW area and they answer the phone quickly. They charged the least of anyone to come and give me an estimate.

I can't believe they are only wanting to charge me $13,000.00 dollars to replace my relay switch that sells for ~$300.00 retail. Of course that's not the charge to repair my problem, that's the cost to replace my entire system that sort of works now.

I asked for the estimate to do the bare minimum repair and they told me that they don't really repair units, they just install new units. The calls are recorded so if you know a person at A1 that wants to refute my statements please feel free to have them call me.

Kery M.

11/05/2013 12:00:00 SA

This company seems like a scam. They overcharge you on repairs to get you sign up for a yearly maintenance program to get a discount. Once they have you signed up they come out an look for more problems and try to replace things that are working. It is a really sad thet people resort to these kind of gimmicks. What happened to honest, straight forward companies that put the interests of their customers first not their own pocket books.

Michael F.

04/11/2017 12:00:00 SA

Beware. Don't let the honest looking pair on the work vans fool you. These people are crooks. They will charge 8 to 10 times higher than retail on their parts.

Rick S.

6/23/2011

Same story as the other posters.

AC was blowing warm, super-friendly guy comes out and tells me hes no-pressure and has 60 certifications, etc.

Does a 2-second inspection on my AC units w/o opening them up and tells me I need a new coil, which he can do for $2000.

I tell him I'd just like the coolant replaced and to see if there's a leak in the system. He reluctantly agrees, telling me that if it continues to leak in future, he'll have to condemn it. (As if he were a governmental agency in charge of A/C units.)

He puts in 3 lbs of coolant, and hands me a bill.. for $400!!! I protested, said I had a coupon, and he took $50 off for the call.

After he left, I looked at my coupon and it said, Free AC inspection with 4 lbs coolant for $88 (or something similar.)

After complaining to the company, they reluctantly agreed to refund my $400 and instead charge me $88.

It's been several months now and the A/C is fine.

I suspect that, based on my experience and that of the others on this thread, is that they'll do the best to extract every last penny from you, and if and only if you complain or threaten to go to the BBB - they'll do everything to make you happy. It seems like a good strategy for them, but do your homework first.

UPDATE 9/14/2011 - In response to Company's message (below):

First off, you refer to many positive filtered reviews on Yelp. Yes, that's true, only they are exclusively by new Yelp accounts with zero reviews, all giving 5-star reviews to your company, mentioning each service person by their full names and all have similar tone/grammar, etc. Please spare people the baloney. They were filtered for a reason. That you would have 50-someodd FAKE reviews posted on Yelp tells readers here all they need to know about your company.

Second, there is NOTHING wrong with my coil, as was stated by your serviceperson/salesman. He NEVER LOOKED at the coil, so how could he possibly diagnose a problem??? The A/C has now been running flawlessly for months once some coolant was added. Another company came out to REALLY inspect the coil and.. IT IS FINE.

So, in summary, and like the other reviews posted here (by people with multiple other reviews) - Your repair person stated definitively that I needed an expensive repair. This was proved false. Your repair person knew the company was charging $88 for up to 3 lbs of coolant, yet charged me $400. Youre telling me this is a good thing??

Please dont pee on my leg and tell me its raining. And knock off the fake reviews - they're obvious and annoying to those of us who have had actual dealings with your company!!

Gerald H.

9/22/2010

After a speedy response to our call on a Sunday morning after our a.c. unit started acting up, 2 very nice folks from A1 came out and spent a few minutes troubleshooting our system. Based on my troubleshooting, I suspected it was either a capacitor and/or motor issue but was told I would need an entire new system which would cost at least $6000! Wow! They took a lot of time building value in what they represent and told me nearly 20 times how they are not high pressure.

Hmm. After the first 13 times I started to sense the contrary. They did offer to replace these 2 components for $700. We thanked them for their time, paid the obligatory $100 fee and started to do some research on our own.

I narrowed the problem down to a power supply issue and determined the compressor contactor the likely culprit. I unscrewed the cover and saw one node completely obliterated and scorched- in other words, it was not receiving power.

Another search led me to U-fix it in Dallas. I took the part in and they gave me a replacement for $32. After a 5 minute install and restoring power, everything was working as it should.

The takeaway was had we chosen the repair, the problem would have persisted since the professionals did not accurately diagnose the problem and I would have ended up paying ANOTHER service fee and god knows how much for the right part.

Before you sign off on an entirely new system, have someone who knows what they are doing come by and look at your system. It may save you thousands.

Kayla C.

09/07/2012 12:00:00 SA

Had technician come out and was told that I needed to replace the Txv. Was told it would cost $699. Called another company for second opinion. New company came out and unit was working fine except dirty air filter was not allowing air to pass through and freezing up the unit. Spent $4 on new air filter and works just fine now! Would never use A # 1 Air again!! Should have researched before ever calling them!

Bob B.

06/08/2011 12:00:00 SA

Lightening struck our house on 6/5/2011 and knocked out (2) of our (3) air-conditioning units. I had A#1 Air come out and give me their assessment on repair. After (1) hour of light checking....and a $99 fee...I received a written estimate of $1,776 for repairs....or $4387 to replace both units. I then called Climate Systems Service...and got a 2nd opinion. After replacing (1) capacitor.....(1) transformer...and (1) thermostat controller... (2) hours total.....everything was totally functional...Total cost $277.25. Lessons learned here: A) Never use A1 Air again B) Always get a second opinion. 3) Call Climate Systems Service in Carrollton....Rick McKay is an honest man.

Ryan R.

06/08/2016 12:00:00 SA

After calling to simply schedule an Emergency Appointment with A#, they said I had to have a credit card on file for them to show up, but no problem we can see you today. I said You cant just take it over the phone? NO Sir! okay here is my email address to send the forms to. I said please have it here quickly because I have to leave in 15 min, they say we will have it to you right away. 15 minutes passes and no forms. I called them back 20 min later and they said oh we are sorry we can send them now. I said I have already left for appointment and i am on the road. They said they HAD to have these form, so I turn around and drive back to see an email BUT it has no forms to fill out that should be attached to the email. SO i call back AGAIN and they get the finally get forms over to me, I fill them out and send them back right away. Call back 15 minutes later and they conform they got them and then say oh we are booked and cant come until tomorrow afternoon. 2 hours of my day wasted... Called another local Farmers Branch company and they were here in an hour and fixed me right up.. So paying a high priced spokes person makes you cool? Just a friendly tip A#1, Stick to providing SERVICE and not trying to be something you shouldn't be.. Get cha some of that!! WHEEEWW

Kenneth S.

03/11/2017 12:00:00 SA

Had an appointment set up for 2-6pm, called in at 5:45 pm wondering when a service person would be out, the rep saidno one is coming and someone should have called you. I requested to speak with a manager and instead another customer rep calls me back and states that I was not a priority. So I wasted 4 hours of my Saturday because of A1's poor customer service. Will make sure to let everyone I know of my experience.

Justin S.

03/08/2015 12:00:00 SA

Never use this company for AC, plumbing, or electrical! This company jack the prices up on their customers. The techs come out and at first will quote you a price to replace everything for $18,000 and keep dropping the price to try to get the job. Finally came down that they could do the job for $6000. This tells me that they are ripping off customers. I gave them the benefit of doubt and called the plumbers out after that. The plumber that came out to change out my water heater was a younger tech named Nathan. When I asked him if he had a plumbing license he said yes but he showed me an apprentice license. I was told by one of their techs that they get paid commission and their prices in their price books keeps going up. I will never use this company again and I will let everyone know it.

George D.

1/19/2016

Peter O did a great job of inspecting our heating systems. Personable and professional. He is a great asset to a very good HVAC firm. I highly recommend him and his company.

Darren M.

10/18/2016

A couple of weeks ago, I came home from work and my AC was not working. I called A#1 Air to come out and take a look and tell me what was wrong. The person who came out told me that my unit had totally failed and recommended that I install a new system at a cost of about $7,000. I was a bit surprised, so I decided to call another company for a 2nd opinion. The second company inspected the system and told me that I needed a new capacitor installed on the outside unit. The cost was $260. I asked them to check the rest of the system and everything else was found to be in proper working order. Obviously, I went with the 2nd company. If you do not want to be ripped off or lied to, DO NOT call A#1 air. They are obviously dishonest. I will never call them again and tell my friends not to call them either.

B B.

10/21/2011

Either bad at their jobs or crooked. After diagnosing my HVAC as needing to be replaced, I wanted to get several quotes on that job. Technicians from three other companies all had the same diagnosis, which was significantly different (and significantly cheaper) than A#1's (one technician even replaced the part temporarily to be certain that was the problem, which it was). I went ahead and got quotes on replacing the system from them and each of those was $1500 - $2000 cheaper for the exact same system (brand and seer rating) as well (these are reputable, licensed, BBB companies).

I suppose it's possible that he was just bad at his job, but based on the scare tactics he used, I feel pretty comfortable in thinking he saw me as an easy mark based on my lack of knowledge regarding HVAC units. Luckily I was not about to make that kind of purchase without some due diligence.

They clearly know their way around Yelp and other review sites (as the myriad of VERY similar reviews with names, etc. suggest), and this review will be buried quickly, but I can't express my disgust at their tactics enough (We follow all codes, your air is probably really unclean, this just isn't safe). At least they were well marketed, clean, on time and very polite as they attempted to rob me blind.

Yong O.

7/31/2015

If I could give zero star I would. TERRIBLE. Purchased and replaced my AC unit completely in 2012 by A#1 Air (bad idea now) and 3yrs later it breaks down. Takes TWO days (100 temp) of calling back and forth before someone FINALLY comes out. An hour later than when they said they would. AND i had to call numerous times checking in on when they would arrive. During the call, I specifically I inquired about my warranty which they told me parts and labor is cover but that I would still have to pay $99 for service fee. (Which I expected some sort of service fee cost). Technician comes and says I have a part broken/failed in the outside unit which is common then begins to say I have to pay an additional $140 on top of my service fee to repair because labor is not covered only the part. THERE IS A MANUFACTURER WARRANTY ON PARTS FOR 5 YEARS SO THIS ISN'T EVEN A#1 WARRANTY IF YOU LOOK AT WHAT THEY ARE CHARGING SINCE THE PART IS ALREADY COVERED THROUGH THE COMPANY OF THE AC UNIT. I went over my warranty on the phone and then they show up and states otherwise and charges?!?! The WORST company! DO NOT GET AC OR ANY OTHER SERVICES FROM THEM. [Update: 2hrs after posting, manager Bobby called and was VERY helpful and resolved the situation. I'm still not happy with how the whole process took place, but AC is repaired, I have cool air blowing, and he lowered the labor fee and service fee bc I got a year maintenance plan. Will see how that goes. Cost of that would've been same as what I was quoted so decided to get at least a year of maintenance service for the price].

Misty M.

9/20/2016

My air was not blowing cold. I had A #1 Air come out. They charged me $99 to diagnose the problem. He was outside at the unit maybe 5 minutes, came inside and told me there were three parts that were burned up, that it would cost $2500 for those three parts and it might work for 5 minutes. He suggested putting in a whole new A/C unit. He did not give me anything showing the parts he tested or were burned up. He only provided me with an estimate for a new unit. The lowest one being $7995 and the one he recommended was an estimated $14,600. I called my neighbor who does handyman work and knows quite a bit about air conditioning. He came over, pulled one part, came back this morning for 10 minutes and fixed it for a total of $28.60. A far cry from the $2500 or even the new unit estimates I was given by this company. I will never use them again and really would like to have my $99 back.

Greg L.

04/01/2015 12:00:00 SA

Our AC stopped working late March of 2015, so we called A#1 first. The Matt came out, and was real nice but told us that the entire unit needed replacing. $8500 minimum, but he recommended the $11-$13 grand option. Sooo... I called Rock Solid to get a second opinion. John came out, and noticed a relay was stuck, gave it a kick, and it came on. He recommended replacing the blower motor capacitor to extend the blowers life. $115 out the door. Much better than $13,000.

Mike N.

09/07/2016 12:00:00 SA

Really bad experience with them. I had a Sloan Flushmate (weird flushing mechanism) in my toilet and specifically asked to have a plumber with experience with it. I was told I would have that. Instead I had two guys come to my house and after literally, 15 seconds of looking at my toilet, said it needed to be replaced. I laughed out loud and told them they never even touched my toilet. He jiggled the flush handle and said, Yep that needs to be replaced. Or they could install a whole new toilet for $700. When I asked what experience they had with a Flushmate, he said he had seen 3 in 5 years of plumbing. I eventually talked to their plumbing manager who said he would straighten everything out. After multiple phone calls but never actually coming to my house, he also told me that I needed to replace my toilet and he would do it personally for around $500 and I would get a 5 year warranty. I said no thanks. I called Berkey's and they fixed the problem without having to replace anything for $295. And it took them 15 minutes.

I will never use A#1 for anything. It was a wasted $49 house call for glancing at my toilet and lots of wasting my time with phone calls.

Jim J.

10/21/2015

Tech Cody GREAT....knows his stuff, quality work, honest and respects the customer.

Mason S.

01/09/2017 12:00:00 SA

I paid for an AC inspection at the start of summer. My AC is over a year old but under 100% parts Warranty. The tech found a start/run capacitor out of specs. So after paying for the inspection, the unit still has the cover off he tells me the cost to fix it is 150.00. Keep in mind parts are warranty for 10 years. So I declined. They continued to contact me for inspections, twice a year. Each time I tell my story to their caller as well as the tech I'm told I will be contacted by a manager to make it right. Some months later I was contacted by someone who told me he was THE customer relations manager. I explained my issues and he told that was correct and they would do nothing. I offered to split the bill with them at 75.00 and he told me no that's the way it is and hung up abruptly. They will not be servicing my AC in the future. Oh I originally bought the unit from them new. Will be contacting the BBB next.
Mason
Wylie

Scott A.

8/26/2014

I called to make an appointment and they wanted to put me on a waitlist. I asked if they could come out a week later with a scheduled appointment and was advised no. I explained I needed an appointment versus a Waitlist and was informed that was not an option.
The agent on the phone would not take no for an answer, I had to tell her three times I would call another company and she insisted on placing me on their waitlist.
I finally just hung up.

K. W.

8/24/2018

Good for A/C issues, but whatever you do, steer clear for plumbing problems! We called after we got home from work last night for a plumber. Close to midnight, an HVAC guy showed up. Really nice guy, but we needed a plumber! He said he would get someone out here for us and finally called at 2 today only to be told that they are not planning on getting anyone to us until late tonight because they are all busy on emergency jobs. I have water under coming up through the wood floor in three different rooms in the house...I guess that's not considered an emergency. I had asked to speak to a Manager and while she did apologize, the tone of her voice made me feel as if I were being unreasonable to expect someone to come out today during the day and certainly to expect for someone to call and let me know they would not be out until late tonight. Spending 20+ years as a Customer Service Manager makes it very hard to understand how people in that position can treat customers that way. In any case, I was able to get some amazing local plumbers to come out within the hour. I know they have several divisions of A#1 Air and I will continue to recommend A#1 Air for their A/C service, but they should really separate themselves from whoever is running the plumbing side.

Bert B.

8/22/2016

Jeff L came to the rescue. He introduced himself, put on his shoe covers and discussed how he was going to address our clogged drain. He used an awesome tool with a camera and was able to find the trouble and unclog the drain. But he didn't stop there...he ran water and found there clog had moved further down the pipe. He took the effort to break up the clog and then ran water for several minutes to ensure the work was done as expected. Very polite and professional. Great job Jeff!

Steven R.

12/30/2017

This company is full of complete Jackholes. Don't be fooled by their commercials with mom and pop with their dogs. We waited ALL day for them for an electrical issue on 12/30/2017. We were told they would come the same day (it was not an emergency). Called at 3:30 pm and told we were next. At 5:15 the dispatcher called to say they were not coming as not an emergency. We were bumped. We had already turned down a solo electrician because this GREAT company was coming. We called the solo guy back at 5:30 and he came right away. Don't be fooled by these morons. Obviously mom and pop did not want to pay overtime and should have notified us that we could be subject to being bumped. He said we were lucky to have heat. We never said we didn't. Not the point. Don't make promises and bail because it's quitting time. Have the decency to be truthful. Your company is the exact OPPOSITE of what you try to portray on your commercials.

Emily M.

08/08/2011 12:00:00 SA

Similar to those above.

Last year I had them install a $7,000 unit to replace our old one. One day after the installation the air was blowing hot air. A tech came out and said the unit had been improperly charged. Fast forward to a week ago. Our unit has gone out again, because we were given a defective compressor and the unit (according to the A#1 tech that came out last night) was incorrectly charged with gas. The only company that has touched the unit is a#1, one year ago, the second day it was installed in my home. They either clearly don't know what they are doing or they are scam artists.

Lauren L.

08/05/2016 12:00:00 SA

Our interaction with A #1 Air began when we came home from vacation and our A/C would not turn on. A technician came out on time and determined that the secondary board needed to be replaced. They put a rush order on a new part board, two days later a different technician came to replace. He replaced the board, but the unit did not turn on. At this time I was told that there was a defective sequencer that would also need to be replaced for $299. He mentioned he had one in his truck, and installed it. Immediately after this he turned the fan back on and the motor shorted out. He then stated that we would need to replace the motor (another $523 for universal or $884 for OEM) or think about replacing the air handler. (Our it is 7 years old) Essentially, according to notes from the first technicion, more damage occurred after the second technician worked on our unit.
We ended up having another A/C technician come and do the repair - he got us up and running the next day for a fraction of the cost.
A#1 Air has a 100% satisfaction guarantee, so we let them know what all transpired. A customer service rep called a couple days later to follow up. I called back to find that he was not available but they would email him to contact us again. 3 or 4 days later with no response. I called again and was told the same thing, not available but they would email him to contact us. At this point it was frankly not worth my time to chase them down.

Pros - timely, first technician was good and efficient, everyone I talked to on the phone was very courteous and friendly.

Cons - very expensive (i.e. $884 for a motor that can be purchased for $200. I understand labor, but $684 labor?), quite possibly made the problem worse, unresponsive

Bev B.

07/11/2016 12:00:00 SA

I did hear from A#1 and was told they would send me a $299 refund for the $685 (service call $198 the rest for installation of parts that cost no more than $20) I was charged and also told I would get that refund in 7-10 business days. It's been more than two weeks and no refund

Tessa M.

07/07/2018 12:00:00 SA

Our system was over 20 years old, and was on the decline. We needed the duct work redone, as what we had was crappy even back in the 80's when it was installed. We took the leap and ordered a whole new system to be installed, inside unit, outside, and all new duct work. Scheduled the install before it got hot. Everything was done, good to go, techs took time to show me how to use the thermostat, as that was a lot more complicated than the old one. Everything was good, till it wasn't. The unit Coker stoping and restarting till it tripped the breaker. Tech came out and discovered the drain line was blocked. Unblocked the drain, unit started working great!... till the next day the breaker was tripped again, during the heat of the day. It took them a while to get back out to us, and it was hot! The dispatcher apologized and said they would make it right, I suggested ice cream, and I'll be if our tech didn't show up with a half gallon of blue bell!!! It's impossible to be angry with a bowl of ice cream! Long story short, the breaker needed to be upgraded. It was replaced and everything is working great! It was not a problem free install, but they kept working till everything was as it should. We've used them in the past for repairs, and will use them again.

Hayley R.

07/03/2018 12:00:00 SA

We called A1 yesterday evening because our air conditioner wasn't cooling and we were looking for someone to come out same day. We have an almost one year old son and, for his sake, felt time was of the essence. A quick google search showed that they had a reasonable service charge for an after 6 pm service request. Our unit is fairly old and the technician told our only option was to replace the whole system. He even said that some parts are no longer available, some are now illegal, and any we could get would cost as much as a new system by the time the repairs were done. He provided a quote over $10k for a new unit with no cost breakdown and no other options to chose from. The only option provided was for how long we wanted to finance. He answered our questions with very directed answers to sway us towards purchasing the unit he recommended but not really answering the question. We decided to get a second opinion this morning and ended up having one part replaced and 2 gallons of Freon added. Total cost was less than $350 and our house is nice and cool! While the A1 tech was able to come quickly and the service call cost was reasonable, we saved 97% by getting a second opinion. Really wish I had checked out the reviews before wasting our time and money last night!

J R.

11/02/2016 12:00:00 SA

We were out of town & our son was at home when our outside unit quit working, in July. We called A#1 Air & they came out the next day. The tech looked at the unit for less than 10 minutes & said we needed a new unit & that if we replaced the outside unit, we would have to replace the inside unit too. He said it would cost between $6k & $10k. We declined & called an independent contractor. He came out the next day, looked at our unit for approx 30 min & said it was the fan. He made the repair & it has worked great ever since. A#1 Air only wanted to sell us a whole new system. They were not interested in making the repair. We will never call them again.

Terri S.

3/16/2015

After writing a Yelp review that was not flattering, I was immediately contacted by the company and they made good on the problems we were having with them so I am changing my stars.

Nicholas V.

1/14/2012

A #1 Air will sell a customer Amana equipment, then install Goodman equipment with an Amana nameplate on the equipment. How do I know this? I worked there!

I have proof, in the form of work orders! Amana equipment model # start wit an A, as in ASX#####. If the equipment starts with any other letter it is not Amana, no matter what the name plate says.

I will try to down load a pic of a work order later, that shows a condenser W/ a GSX model #. However also on the req. is a Nameplate AMACOND DISTINCTION ! Then when the install crew gets the equp. they will take of the name plate and replace it with the Amana nameplate.

To make sure that you received the equipment you paid for, look for the small plate that has the model # and serial #. If the model # does not start with an A you do not have Amana equipment!

Lydia M.

06/01/2016 12:00:00 SA

The company called to confirm the appointment and then called when they realized the technician would be delayed--Only reason I didn't give 5 stars was because he was late. Everything else was wonderful!!
Mr. Li Chen was the technician assigned to do the 1 year inspection on our 1 y.o. evaporator. The visit was included in the original installation cost. We found Li to be very pleasant, extremely courteous, and knowledgeable. We felt he was very thorough and watched as he examined all the different parts. We asked so many questions and looked over his shoulder and he explained everything and didn't act as if he minded us doing so. We would like to highly recommend this gentlemen's service and the company he works for. We can say they were not the first we called, but they will be the last. This was our 2nd experience with this company. The first representative saved us thousands of dollars. We had called Milestone and been told we needed a whole new system, which in our case, wasn't so. Both representatives/techs never tried to sell us things we didn't need. I so appreciate that!
Thank you A#1Air for a wonderful experience!

Yesenia C.

12/12/2017 12:00:00 SA

So if you like being ripped off then this is the company to call. We have a mini split unit that we've barely had for a year. The unit wasn't blowing cold air like it use to the coil on the condenser was freezing up so we called a#1 air. They came out and checked it and they told us that our unit had a clogged refrigeration line that was more expensive to fix than the unit itself. So they offered us to replace the entire unit for the small fee of 5k! They even offered us zero percent financing for five years. They claim that they have the best prices but the first person I called to compare their price was 1k less than they were quoting me. I researched what the problems could be and I found another company to come out and take another look. They found the problem the cap on the condenser was lose letting the free-on escape he recharged the unit for 70 bucks and now it's working better than ever! Don't waste your time and money on this company! And don't believe their lies!

tim d.

08/03/2013 12:00:00 SA

I will not use these guys again. All I wanted was a tune-up. Our units have been working fine. The technician must have been a used car salesman in a past life. Said that we could use 2K in repairs to fix what might be a problem in the future. Seriously, 2K for something that isn't even a problem yet? Then he goes on to try to sign me up for their Club Membership. Who signs up to be in an air conditioning club membership?

Long story short, they did a tune-up, but not after trying to sell me a bunch of crap that I don't want/need. It will be my last interaction with that company.

Lisa T.

05/02/2018 12:00:00 SA

My 23 year old AC went out this weekend. I knew it was only a matter of time to replace the whole system as the Freon required will soon be phased out. There was no pressure and they offered to send a repair tech but I opted to replace the entire system. I was given 3 options and chose the middle of the road. The system was installed the next day and I couldn't be more pleased. They arrived when they said they would and the time to complete estimate was right on the nose. I appreciate the fact that they always keep you informed. They let you know which personnel have been assigned and they call again when they are on the way. I felt very comfortable during the whole process. Every single person I talked to or met was friendly and professional. It's no fun replacing such an expensive item, but they made it as painless as possible, including many financing options. And they never charge extra for weekends, holidays and late hours! I highly recommend A #1 Air.

Mr. R.

08/10/2012 12:00:00 SA

If you are looking to get ripped off by an AC company, then read no further. But if you prefer to do business with an honest repair shop who won't try to screw you out of your hard earned money, then read on.

My AC recently stopped working. On a recommendation from a neighbor, we called A#1 Air to have them look at it. We were told that our compressor was seized & needed to be replaced. We were told that due to the change in the type of Freon that was approved for new systems, it would be more economical to replace the entire system rather than just the compressor. The cost was higher, but we decided it was practical. I would have gotten several bids, but seeing as it was over 100 outside that week, we decided to let A#1 do the install. (I will regret this later or not). The installers showed up and did the install. They were polite, neat, careful & seemed to know what they were doing. The work took about 7 hours which is not unreasonable.

In the end, this new system cost me over $8000! Although I don't doubt that my compressor was non-functional, I did further research and found that I could have had the entire system replaced for close to $5000. This company took advantage of the fact that it was incredibly hot outside. This was my mistake. Do not make the same one.

I do not plan to EVER use this company again, nor do I recommend anyone using them as they seem dishonest. The people that they send to your home on the initial call are not repair technicians. They are sales people. Their only goal is to sell you something that you may or may not need. They also told me that a new thermostat would cost an additional $200 and that they were doing me a favor by selling it to me at cost. I found this thermostat at several AC suppliers for around $50. When I questioned this, they claimed that the thermostat that they installed was a commercial grade. I checked with the manufacturer, Honeywell, and gave them the model number. They told me that this is a residential model and had an MSRP of less than $100. Again, more lies by A#-1.

The only thing this company is good at is separating people from their money. Beware!

Mark R.

09/04/2018 12:00:00 SA

Nathen the tech cane to my house to do a pm. He open the attic stairs went to the second to last step and looked at the system from the steps didn't even get in the attic. Then he goes to the out door unit just looks at and doesn't even check any thing all my cameras see is him walking around the unit and talking on the phone then he goes to his van and stays there about 15 minutes then he comes back in and tells me I need a new system that my indoor coil is leaking. How can that be with out going in to the attic. This company is nothing but a rip off and nothing but a bunch of scam artist. I got a second opinion and there ain't nothing wrong with my system. They came to check for leaks and there wasn't any they even showed me how dirty my out door unit was when they washed it with the water hose. I will never use A Number 1 air for nothing nor will I recommend them. I deal with the public a lot and now of lots of people no one will ever use them again if I can help it.

Sam S.

3/27/2018

Update to my experience: A#1 air insisted that they send out a senior service tech to inspect my equipment. I refused twice but after their persistence, I decided to let them come out and conduct a supervised inspection. The technician came out on March 8th to review the previous inspection and conducted his own inspection. I was told I would be provided with the 2nd technicians report immediately. After over 2 weeks, and multiple emails requesting it, I finally received the 2nd report back which and confirmed that my system was working and that the first technician had written a false report/diagnosis and attempted to sell me equipment and services that either A) I did not need or B) were not even real things. At this point, not only did a#1 air attempt to scam my wife by selling her a replacement system that we did not need, but they have also not even offered to refund my service call fee from the first service. I guess they value the reputation of their company at somewhere between $0 and $117, because apparently offering a refund of $118 is not worth it to them. Stay away from this company. There are many better options for service techs that will treat you right and not try to scam and steal from you.

John A.

9/20/2011

I've used A#1 Air Conditioning for many years now. They are always professional and courteous. I will continue to use them in the future. I had a service call from them today and their technician Peter Oti-Nkrumah was very easy to work with.

Holly M.

10/13/2011

Les McDaniel came out to do our fall check-up. He explained what repairs needed to be done very patiently, because I had no idea what he was talking about at first!! He's a very friendly, personable guy!!!

Don H.

2/22/2016

I don't want to bash the service techs, they are just doing as they are told by the ownership. Up Sale the customer at every opportunity. A simple annual service call will always lead to an issue that needs repair. It is extremely hard to trust their diagnosis when they always find something that needs attention. Make sure you get a second opinion and compare prices for sure. Their rates are always higher than anyone else you call. I still have 6 and a half years left on my 10 year warranty but they will never be the ones to service my unit again. I bought my unit from them and they were sure to push the units they had in stock. Not always a fit for the customer as much as for themselves. I have abandoned this unit and installed a better fit for my needs with a better parts and labor warranty. There are definitely better options out there for the customer.

Galloway J.

2/17/2014

Received a call from customer service manager who was very cordial. Talked to me in length and is returning 19.95 charge plus the cost of the new person coming out and replacing part.

Gerrand L.

06/11/2016 12:00:00 SA

Team member Carlos was professional in his work. He let me know that I needed a part replaced and advised the trouble I would have down the road if I didn't replace it soon. Although I had it replaced, he did not preassure me into relpacing it that day and told me to think about it as he continued to service my outside units. He gave me quotes on what I needed to get done later but did not need done at the moment. Trustworthy, professional, no sales pitching or preassuring.

Bill W.

1/26/2014

I am shocked by the negatives. My heater stopped working in my downstairs area during freezing temps. Upon reference from someone, I gave A 1 a call on Friday, 4:00 pm thinking I could get appointment for next day. To my surprise someone could be there that same evening. I received a call letting me know I was 2 stops out then another call letting me know technician was on his way. At 9:00 pm, the tech, Mark, arrived. He was extremely polite, clean cut, and explained the process. He found the problem quickly and to my surprise was very inexpensive. A 1 has earned my business for the future.

Dustin W.

06/07/2017 12:00:00 SA

$984.00 for a $300 fan and 15 minute install? If you have a minor repair, do not use A#1Air. You will merely be getting a technician with service level options for upselling you on a bogus price. I needed to replace my outdoor fan motor for my AC. I purchased my own fan and asked A1 if they could do the install. It's a standard $100 service fee just for A#1 to take a look. The technician stated he could complete labor only portion for a standard and fair price, approximately an extra $100. Upon further examination, I purchased a fan with a shaft that was too long. The technician needed to use his own equipment from the van and my service level pricing would go up to the next level, $299. After a 'long look' inside the van, he determined he did not have the fan in question and would need to 'special order' the part which was an OEM (Original Equipment Manufacturer) part. This would bump me two higher service levels. He came back the next day and installed the fan which was not the same brand as the fan motor already on the unit. There are several versions of that fan. Original Equipment Manufacturer After 15 minutes of labor to install the new fan (about 15 screws total for the fan and shroud), my bill was $884. PLUS the $100 service call fee. Based on industry research, any standard replacement of such a fan should cost $300 to $500 on the high end. Since A1 mostly has good reviews and seems to take complaints seriously, I shared my experience with customer relations. I was told someone from customer relations would call me back. That didn't happen. I then sent an email and my case was again handed to customer relations. Customer relations contacted me and said A1 is the Neiman Marcus of HVAC but they'll see what they can do. They never called back, ignored my calls, and ignored my voicemails. $984.00 for a $300 fan and 15 minute install? Well done.

Cale M.

1/20/2018

DO NOT use this business.! This company has been at my house three time this year attempting to fix my heat. Each time they fixed the heat worked for a few months. Then they came out to do the winter service my heat was work fine, the tech said you have no issues all is good. Right after the tech left the heat would not come on. They sent out another tech the next day saying the entire system needed to be replaced. Then after call them again to ask why this happen I was told they could send a senior tech that could troubleshoot my system correctly. The quote they give me for replacement was way over priced five time higher then other companies. I had my heat replaced by another vendor and it works great. This company is all PR they have nice wraps on the trucks and spend a ton on marketing. But the technical ability of there staff I have to question! I would not recommend this company to any one.

Edgar C.

5/26/2016

After about an hour at my house Jon said the cost for the leak detection service was $438. Jon said the best repair solution was to tunnel under the slab in the kitchen and the laundry room at a repair cost of $5500. Jon left without turning the hot water back on. The repair cost estimate seemed extremely high, and did not make a lot of sense. If Jon were right, then there must be a third leak near the outside faucet. The following week, I asked a competitor company to also perform the leak detection service. After two hours of work, using compressed air and the electronic listening devices, the competitor company's technician announced he had found the leak in the water line servicing the outside faucet, and there was no leak in the laundry room, nor the kitchen. Furthermore, one repair option did not require digging tunnels underneath the foundation, which would destabilize the foundation. The repair was done on 16 May 2016 at a much lower cost than $5500.
I believe A#1 Air Plumbing had every intent to defraud and rip me off. If my treatment was the result of incompetence, then the State of Texas should revoke their license to perform plumbing services, until they demonstrate the skills needed to perform such services. I asked A#1 Air Plumbing to refund my payment for the faulty location service. Thus far, they have shown no serious interest in working out a resolution. Based on other reviews I have seen relative the fraudulent practices of this company, it is unclear how and why they are listed in the 2016 Collin County Best Picks Report. We will be trying to better understand why that is the case.

Raul G.

04/08/2012 12:00:00 SA

First time posting a review on Yelp

I had heard great reviews and references for this company about 4 years ago, when I decided to buy my new a/c system I ended up buying from this company because of their 10 year compressor guarantee.

I had signed up for their silver tuneup package that they offer, and had a technician come to my house and inspect the unit.

Just recently during a regular tune up call, Tony a Tech from their company had come to my house and told me that I needed a new compressor coil, which they did cover under the 10 year warranty, but that the labor and installation wasn't covered.

I in my mind thought, well shouldn't that be covered under the warranty, but no I checked with the office and the paperwork that they left behind when I purchased the unit.
Anyways, he told me that for labor and installation it would cost me 1200 dollars to replace a faulty compressor that they had sold me......

I of course thanked the technician and called the main office to get a better explanation and let them know that the unit was sold by them and that the technician had told me I needed a new compressor.

Needless to say I talked to one of their general managers, and he told me he could hook me up with a warranty that included all labor and service for the rest of my compressor warranty for a low, low price of 1200 dollars..

I was flabbergasted, I immediately called another company for a second opinion.
The technician from that company checked everything out, added some freon, and told me that's all it needed.

Sure enough as soon as he added the freon the unit was turned on and cold air started to blow out of the vents..

I can't believe a company is still allowed to cheat and lie to their customers like this company has done to me. Needless to say I will not be doing any business with this company ever again, and I tell friends and family to STAY AWAY!

Sherrie T.

2/19/2013

I called A # 1 Air to fix my furnace. I was quoted $700 to replace the gas valve or pay $2830 to replace the unit which he strongly recommended. They also recommended I buy their warranty to save money. This seemed outrageous so I got a second opinion and was told there was nothing wrong with my gas valve but my control board needed to be replaced. The part was $155 for my unit!!!! I'm giving them 1 star because I did not have to pay the $29 service fee.

James B.

5/22/2013

Please do not use A #1 Air. They might be friendly but I am seriously doubting their competence with regards to proper AC repair that doesn't end up costing you way more than needed.

I have had them out twice in the last 6 months. During the winter they replaced a panel board for $750 to get my furnace up and running. They also informed me that my damper unit was broken and would cost $1,300 to repair. I passed on the damper unit at the time.

This past Monday they came out to look at my malfunctioning AC. They diagnosed a faulty capacitor (cost $300 to repair) and that my condenser was not triangulating properly. They said they could do a quick fix and just replace the capacitor but were confident the compressor would fail this summer. Their solution was to replace the entire condenser unit. And highly suggested replacing the entire HVAC system. Including the repair of the broken damper, total cost would run anywhere from $5,500 to $9,800.

Deciding to get a second opinion, the other service company instantly spotted a freon leak on the condenser unit (the freon cap was not on but rather sitting to the side of the unit). Something A#1 Air either didn't notice, didn't think to alert me of, or caused themselves. The 2nd opinion also diagnosed an issue with the capacitor but said the compressor was running close to the manufacturer range. He also took a look at the broken damper and noticed that the dampers were working fine and there was just a massive hole in my duct work that was fairly obvious to anyone looking. His fix was a booster for the capacitor ($90), some new freon ($40), and some tape for the duct work. Total cost with labor: $227.

A#1 Air might do great actual work when it comes to repairing AC units. Everybody I dealt with was friendly and professional. They showed up on time and even had availability on the day I called. But when they send out their closer for the high dollar items, it just feels like a pressure job to go with the most expensive solution. Their replacement cost for the condenser was easily way over $1,000 alone based on my 2nd opinion quote.

Bottom line: Be very wary about their recommended solutions. Expect their costs to heavily inflated. And take any issue they find with a grain of salt.

Field P.

6/25/2016

Love this company! We had them install a new system for us when ours died a few years ago. A#1 accidentally installed the wrong type of duct work for our city's code, and when we told about their mistake, they replaced all of the duct work in less than 24 hours for free. Could not recommend them more. Lacking the final star because no matter how many times we ask them to call our cell phone numbers instead of the home phone when they are on the way, they always call home. If our A/C is out, do you think we'd be sitting in our hot house?

Nathan D.

5/13/2018

If I could give negative stars I would. They advertise great customer service but don't follow through. Purchased almost a $7,000 HVAC system from them, salesman sold on their excellent customer service through the whole thing. Well, today the system quit working. Called at 4 o'clock. Said they would get someone here as soon as they can. Called at 7, was told the same thing. Was informed that meant, after 10:30. Was called at 9:30 told someone was finishing up a call and would call me in 20 minutes. Got another call at 11:05 saying they didn't know when someone could get here but would get me first thing in the morning. Funny thing, wouldn't even give me a time frame of what that meant. All this while it's still over 80 in the middle of the night with an 8-month-pregnant wife. Bottom line, I still don't have a working HVAC system and am still going on the promise that someone will be here as soon as they can. Let's just say I'm not holding my breath. If I could buy from ANYONE else, I would.

Dolores J.

12/15/2017

DON'T EVER use this company!!! They are overpriced and always find something wrong with your units to rob you of your money! Always get another company's quote and you will find out that A#1 Air is a SCAM! I had an issue with their outrageous pricing and recommended services on November 28th. I had already spent $1,462 (which included my club member fee) in April of this year and they were wanting another $744 for the November 28th service to replace 2 hot surface ignitors and a single run cap (I declined the recommended duct cleaning). The technician named Michael originally quoted a total price of $2369 with 42 months financing at 5.9% interest. After he replaced the ignitors and run cap, I received an emailed customer service survey which I completed. On November 30 I received a call from Cody in Customer Service to go over my concerns. He said he would talk to his manager and call me back within 24 hours. I never heard from him, so I called him back on December 5. He apologized for dropping the ball by not calling me back. He said management would refund me $74.40 (10% of what I paid) and the check would be mailed on December 5. Today (December 15), I called Cody again to advise him I never received the check. He said he would check with accounting and immediately call me back. When he called back, he said the check was returned to their company yesterday because it had an incorrect zip code for my address. He apologized again for dropping the ball since he was not advised the check had been returned, therefore no one had informed me. He said accounting was instead going to issue back the $74.40 on my credit card. I told Cody his company's so-called Customer Service was getting worse and worser and that I would post my assessment of the company on social media. He seemed concerned and asked me if he wasn't doing a good job. I reminded him that I was the one who had to follow up on my complaint twice because no one ever called me back since the initial November 30th call. So, please BEWARE OF A#1 AIR, their price gouging, and their extremely poor Customer Service!!! And to the owners of this company: You and your Comfort Specialist named Mark Peel completely failed on Customer Service by ignoring my complaint regarding your service call on June 29, 2016. That's when I chose to use a reliable company who fixed the problem for hundreds of dollars less than your quote and who also told me I did not need to replace the plenum, which your company said I needed replaced.

Kevin M.

10/05/2012 12:00:00 SA

I scheduled an appt for 830 pm. Come 1050pm I called and rescheduled for the next day at 530 pm. I made it very clear that their punctuality was important because I am always on the run. He promised the tech would be there at 530. It's now 659 and I'm writing this review. U tell me ur opinion of these guys if they ever show up!!

Sammy C.

04/08/2015 12:00:00 SA

I was super impressed and satisfied with the job Charlie and Matt did! I had a pipe break under my Master Bathroom floor, that needed to be replaced; that meant jack-hammering the floor. Charlie was very knowledgeable on his sight-survey visit. He informed me about the problem, and gave a temporary and permanent solution. Price points on those varied greatly, so I was glad there were options. After deciding to go the permanent route, Matt and Charlie showed up promptly for their scheduled visit and were able to finish before the time they quoted me! That was on-top of unforeseen issues that came up. They both were able to guide me through the additional problem and help me find the best way to address it without costing too much. After they were finished they made sure to clean up any mess, which was minimal because they brought canvas to lay out. I will definitely be calling them for any other issues I have in the future! I highly recommend A#1 Air Inc. Couldn't be more pleased with the results Matt and Charlie produced!!

Mofasa A.

8/17/2011

The Best service, very courteous clean and friendly help me understand what the problem was and if i have the same problem next time what to do. did NOT feel at all like they were trying to scam me or charge me extra like other companies - I would recommend this to all my friends and family - I was Serviced by Brandy and Cindy :) 10 out of 10

J C.

12/04/2014 12:00:00 SA

Technician tried to sell a new unit to our parents saying it would cost $1400 to fix so better to replace it. At first he told them $4800, but then reduced it to $3800. Thank goodness we called another company that fixed the unit and took care of a few safety issues for $192.

Tauri L.

8/27/2011

We had a competitor come out for service weeks ago and couldn't get them back to quote a bigger job. This morning Dewayne Humphries came out and was great. He was personable, knowledgeable and fast. As a new homeowner it's really nice to have someone take the time to explain everything and offer advice. It was like having a trusted family friend walk you through and teach you along the way. We are happy to start the project on Monday! Wow great job A #1, Dewayne is a real asset and a wonderful introduction to your company.

Dan H.

05/06/2012 12:00:00 SA

I wish there was a way to give negative stars to this company. I have had a couple of experiences with them, unfortunately. This spans several years, so their complete and utter lack for the truth or honest business practices isn't something new.

The first was when I dealt with them was actually by proxy - I was out of town on business and my AC stopped functioning in the bedroom. I know now all it needed was a little coolant and it would have been fine, but since I was out of town I told my wife to do what needed to be done. She is a very trusting individual, and they charged us $3000+ for a new coil.

Last summer a different AC unit in our house stopped functioning correctly, and we called them since they had done the other work on our AC units. I hadn't realized at this point how bad they were. They showed up, pronounced the compressor dead with about 45 seconds of diagnosis and gave me the same ridiculous options that you read about in these reviews. They wanted me to spend $18,500 to replace the entire system. As a courtesy they put a capacitor on my compressor unit which got it running again but told me it was sure to die tomorrow, and that it may only last for a few hours. I reluctantly agreed to have just the compressor replaced for $5,500- it was late at night, I had been frying in the hot house all day, and I just wanted it fixed. I did some research on the model number of the condensor unit they were going to install from the paperwork they left and found it online for sale for $1,800. I called them to discuss this and immediately the price was dropped $1,000 (an awfully round number I thought) and I was told it was an error. At this point I knew I was being taken for a ride.

They were supposed to show up at 8am to start the work. When 1pm rolled around and it was 112F outside (literally - I was watching the temps closely) they showed up to install the condensor unit. I had suspected that they were being dishonest based on their diagnostic procedure among other things. The part that really got me is there were two guys - one of which I had met before, who was very nice and talkative. This time however, the other guy was doing all the talking and when he was applying all the sales pressure to me and telling me that the condensor unit was an inch from death and that it needed to be replaced he just looked at the floor and didn't say a word. The other thing I didn't like is that they wanted me to sign their contract, which once signed was non-negotiable and they claimed I owed them the money for the work whether it was executed or not.

After I turned them away I talked to one of them briefly on the phone, and explained the situation and said that I would not be doing business with them. I told them to bill me for the service call, and the capacitor that they had installed if that's what they wanted to do, but I was not going to replace the (still running to this day, over a year later) condensor unit because I believed that it was fine. I never received a bill, or any further communication regarding the service call.

I did however receive a call from them last week wanting to come inspect their work to make sure everything was fine. I told the guy on the phone most of this story, that I wasn't going to spend any money with them. It was the typical phone sales call where they have an answer for every reason you don't want their product/service. I'm generally not a rude guy, I should have hung up the phone after stating clearly I did not want their service. Finally I just said fine, come out and look at it if you want - but reiterated they were getting no money from me. He set an appointment, which they didn't show up for. I am hoping I have heard the last from them.

Francene S.

8/30/2011

this was our first time to use A#1 Air and we couldn't be more satisfied!
David was our technician and he arrived on time and identified the problem and had it fixed in an hour......after he left I heard a knock at the door and it was David.....he said I think the fan motor is going out so back out into the heat he went for another hour and got it fixed. He was a very courteous and honest person and extremly professional. He explained our options on the service agreement and which would be best for us. My husband heard an ad for A#1 air on The Ticket about a week later advertising a special for the things we had just had done and he called them and they issued us a credit immediately! We were very impressed.
No need to look further for a reputable company.....A#1 air is it!

Linda S.

05/12/2012 12:00:00 SA

I purchased a brand new system from A #1 Air in July 2010. A few weeks ago (April 2012) the air was flowing but it was warm. After waiting 2 hours past the promised time on a Friday night, the technician diagnosed that my compressor was shot. The part was under warranty but the labor was not. $400 total because he charged me for the service call.

Be wary of buying a new ac from this company. It seems to me that I should not have paid anything for an ac that is under two years old.

Patricia Z.

5/14/2013

I called about getting a tuneup for my AC. Person on phone said that they are booked until the middle of June (this is a month away). So she recommends a technician do an emergency call and put freon in. I called at 7 pm (approx). Called back at 8ish pm and was told that the technician was in Allen (I am in Plano) doing a PRESENTATION and cannot come for another 2 hours. That would be 10 pm. My air works (to a fashion) and it is not an emergency. So I cancelled the appt.

Why would a technician be giving a presentation? Why did this have precedence over a service call??? Is the technician a sales person as well? There is something not right about this company. I will move on and I would advise you do the same.

Garry G.

09/05/2017 12:00:00 SA

the answering service is great , they keep you informed and even let you know they cant make the call until the next day. the service technician/salesman just want to over charge for repair work and pressure you into a new unit. he wanted 1300 dollars for a new fan motor. I found a honest service to come out on a Saturday and replace the motor for 425.00 service call included, I paid A#1 60.00 for a sales pitch. I I have never done a review on any company but I am in the service industry and I could never do a customer this way. service and honesty is becoming a lost art.

Jerry M.

08/05/2013 12:00:00 SA

This place is a joke and a farce. They claim and advertise that they are a 24 hour service even on weekends. I guess this is only if you work for a company that they pay advertising for.

I woke up Monday morning at 315AM with an AC system blowing hot. I remembered their commercial from a radio station I listen to and decided I'd give them a call to come fix the problem. I call this joke of a company and get a big round around.

First I'm told that because I've never been done business and not an existing client, I have to be listed as a Open Call case. OK, whatever you got to call me get a tech on their way to fix this problem. I have kids and animals that are now in a house with no AC. So fine, I give my information and then told that because I'm on Open Call that they'll try to have someone out THIS AFTERNOON!!!

How can you offer 24 hour service even on weekends when you're expecting someone to wait 12+ hours to MAYBE get service?

Granted, the dispatcher I was speaking with did his best to feign his empathy, but he really did nothing more than toe the company line. It shouldn't matter if you're a new or existing client. When you advertise 24/7 coverage, you're expected to be able to provide that.

Now that I had to wait, I was able to find another AC company that opened at 8AM and able to have someone to my house within an hour!

A #1 Air Conditioning is only #1 at false advertising, poor service, poor customer service and most definitely #1 at blowing hot air up future and current clients butts!

AVOID THIS PLACE LIKE THE PLAGUE!!!

Nancy R.

09/08/2016 12:00:00 SA

The gentleman who came to my house was very friendly and courteous, kept his shoes covered and communicated everything he found. So I have zero complaints about the customer service. My complaint comes with the knowledge of the technicians coming to your home and the upcharges for services. The technician told me the motor was out and I needed a new one, I knew the part was under warranty because the house is maybe 3years old.. The technician told me if the part is not under warranty it would cost me $1300 to repair. That seemed a little high so I did some research and the part would be $300 so he was telling me the labor would be almost $1000. The part was under warranty so A#1 air communicated that it would cost me $692 to repair. AT this point I had to get a second opinion, come to find out there is nothing wrong with the motor my pipes had just frozen and needed to thaw out cost me $89 to repair. My advice is do the research before accepting any quote. During the summer you get desperate but your pockets will thank you later if you get a second opinion.

Gary C.

7/16/2015

These guys are crooks! My air conditioner is broken and it requires a inexpensive capacitor. The service man shows up and says my compressor is bad and that I needed a new a/c. Later I went to the appliance supply store and replaced the capacitor myself for $44.00. A#1 service man said they would put a new unit in for me for $12,900, and offered me financing. Had I not know a little bit about a/c repair I would have been stuck for several thousand dollars. STAY AWAY FROM THESE PEOPLE! These people are bad, bad news.

Glynis M.

7/14/2015

I was bringing my dad home from the nursing home to live with me back in 2014 so needed to get the air conditioner unit replaced. I saw the advertisements and gave A#1 a call. They came out salesmen friendly, courteous, and seemed knowledgeable about the products. Also, was offering a special financing through Wells Fargo bank at the time. So, I purchased the unit thru this financing. Long story short, I wish I had shopped around before making this purchase this unit has had issues of stopping since I got it. Back in March 2015 a service tech came to do the warranty maintenance check and said everything was fine. As of this writing July 2015 everything is not fine because the unit has stopped again. I'm just saying shop around first don't let your circumstances cloud your better judgment of making a purchase too hastily.

Jeff G.

04/10/2016 12:00:00 SA

Have used them for semi annual service but enough is enough. The last 3 service calls the service techs were all late, everytime they opened the unit it cost us a lot of money for not an old unit, service men not coming with proper tools or supplies and I had to give one some and never follow up with questions and warrenty work. Asked for estimates on service on unti and never heard back.The feelings I have is that they send their techs out here to make a lot of money and do not follwow up on service or their word. If I wasn't home last week for this past service call, the guy would have ripped us off and made us buy another part that was just replaced last year and when I told him about this, he called A-1 and found out it was covered and the service tech had a disappointing look on his face because they couldn't get more money out of me. Before this already at $350 plus for just a service call. Do not use them if you do you were warned.

James D.

05/11/2011 12:00:00 SA

We scheduled an a/c tune up a month ago. When the day arrived for our service, we received a call telling us they were too busy and would have to reschedule. The situation was perfectly understandable until I was told it would be another month before they could come out! What a ridiculous way to run a business. Maybe if they spent less on radio spots and more on technicians they could complete their service in a timely manner instead of saying one thing and doing another. Beware if you schedule theses guys, you may or may not ever see them.

David D.

05/02/2012 12:00:00 SA

I called this company because my A/C unit makes alot of noise, and the secondary drain out the side of the house drips more than usual. There was nothing wrong with the unit itself, I just suspected the main drain to the A/C was clogged and needed cleaned out, and a wrench needed turned to make the unit not so loud. It's mounted on concrete right outside my bedroom window. Well, the A #1 Air guy apparently makes commission on selling new units - because he swore up and down my a/c unit was not going to survive through the summer and told me I need to buy a $12,000 unit now before the prices go up. When I said I'd call other companies for a 2nd opinion, the price then dropped to $10,000, then when I walked him to the door he offered a unit for $6,000.

I then called Cogburn's Service General and when that service man showed up I told him what happened with A #1 Air. He said wow, that's a shame cause you're unit works great and is a very good brand that should last many more years. They then cleaned out the main drain with nitrogen for no charge, and discovered the noise from the unit was due to the unit not being mounted correctly to the concrete slab, so they reset it and the noise is gone. They said no charge, but I still gave the guy $100 for his honesty and hour of labor. Don't call A #1 Air unless you want to get completely ripped off. Don't pay for stuff you don't need, and always call for a 2nd opinion before you believe something they tell you about your unit. I run a washer/dryer that I've had for 12 years and I won't replace it until they completely go out. I have the money, but why spend it when you don't need to yet?
Dave

GB W.

6/18/2012

Total waste of $75 for service call. I asked when I called to make sure the tech that came out would be familiar with my system. Of course the guy who showed up didn't have a clue. Nice enough guy, but he had never worked on the multi zone split systems. I knew more than he did and had to show him how to get and understand the error codes. He charged $75 for the service call saying he would get back to me on the cost of the replacement part needed. Never got a follow up from them.

Find someone else if you need repairs. These guys just want to clean your outside unit or replace the whole unit. Diagnosing and repair is not what they do.

Jonathan J.

8/24/2012

Scheduled an appt with A#1 Air last week after my AC went out. The next available appt they had was for the next day, which was ok with me. The next day i called to check on the arrival time of the technician and was told it was going to be later that afternoon, which was still ok with me. I received a call around 8pm saying it wouldn't be until around midnight before the tech could get there as he was working on a major repair job. I was then asked if i wanted to reschedule my appointment or still have him come out around midnight; I opted to keep my appointment. The tech arrived around 1015pm and 30-45 minutes later determined it was was a voltage/wiring issue. I was advised that an expert technician would have to come out to confirm and fix the issue and that it would probably be sometime tomorrow. By this point i was getting a little antsy. I then went out and purchased a small window unit for the night (and I am keeping it as a back up just in case this ever happens again.).

The expert technicians arrived the next day around 3pm, confirmed that the problem was in the wiring and fixed the problem within a few hours. The technician also told me that i needed a new thermostat as well and told me that the cheapest one they have right now would be $300 with installation in addition to the $312 repair job. He did tell me that if I could go purchase my own thermostat at Home Depot, and it would run about $100, and he would install it for me at no additional cost. That is what i did and I am greatful for the suggestion and offer!!

I did have a small issue with the billing. I purchased a Yelp deal which was $69 for $149 at A # 1 Air Conditioning, and when i tried to use it was told that this was for the $149 super tune up that they offer. I advised the tech that it did not say that on the deal so he called to confirm that with his office. He was told that this was for the Super Tune Up and that I was not able to use toward the repairs. Reluctantly i said ok and paid the invoice as i was just happy i had AC at that point.

I did get a follow up call from the quality assurance manager and I mentioned this to him. He said that he will get with his marketing manager to see if we can't come to some sort of arrangement since i wasn't entirely satisfied. I have yet to hear back from them, but as the call was pretty recent i do expect to hear from them soon. I will post a follow up when that happens.

All in all an ok experience with A#1 Air. The people were very proffesional! Very friendly! A little slow to get to me, but i understand that there were other jobs out there and appointments made before mine. I greatly appreciate the suggestion to purchase my own thermostat and the offer to install it for me. Not a terrible experience and if I can get some kind of compensation for me not being able to use my Yelp deal than that would great!

If i do ever need AC repair services again I'll probably call around and do a little more research before scheduling an appointment.

----Follow Up---
Received a call from Jeff, the Quality Assurance Manager and he said he got with his marketing manager and will be refunding me the discount amount. I appreciate the quick follow up and them making good on there deals.

Jd M.

5/16/2017

do not trust , left message with director cody never returnd call!!

mel m.

4/13/2015

Do not use A-1 Air, they do NOT stand by what they say and have zero customer service. They told me that they would take care of an issue and now telling they won't. I paid $8k for the AC less than a year ago - BBB will be notified!

B. N.

6/17/2014

Excellent company! Manny my technician came at the scheduled time and was able to identify the problem within 10 minutes and gave me a quick estimate to repair or replace my AC unit. He was very professional and helpful and did a great job. Thanks again Manny and A#1 air

Barry C.

7/16/2013

Terrible customer service once they have your money for the initial installation.
I've had to reschedule my free one year follow-up three times. Only when I threatened to take my business elsewhere was I guaranteed an exact time tomorrow. We will see...

Jon W.

7/14/2017

Might do good work, but they need to meet their commitment to showing up. I scheduled a routine maintenance - that put me about 10 days out. They did call when I was next on the list and within my 4 hour time slot. I gave them about 30 minutes and left work and headed for home. About 3 hours after my initial call - I called back and they stated I was still next in line. I went back to work and received a call at the end of the day saying they weren't coming. They rescheduled and said I would be first in line two days later. I waited for 40 minutes, never received a call and went in to work. Finally received a call after noon saying they were on their way - I was tempted so say go ahead and you can wait around for me, but I took the higher road and said - two strikes and they were out. If you can't even meet a simple routine maintenance request, I would hate to see what it would be like to have serious work done.

Carlos B.

07/12/2013 12:00:00 SA

Update to my 7/12 post below...

7/12 was a bad day...not just for me because I waited almost 24 hours to finally get my A/C fixed but also for the first technician who came out and didn't thoroughly check everything out and probably for A# 1 and every other residential HVAC service out there because it was Very Hot.

On top of that both times a technician came out the fix was super simple. I'm sure I could not have done what the first technician did but I know beyond a shadow of a doubt I could have done what the second one did, take my programmable thermostat off the wall, pull the batteries out, wait a few seconds for the memory to clear then re-insert the old batteries, remount the thermostat and everything worked.

Frustrating? Yes. However, as I look at it from the whole experience and depersonalize it there is one thing that stands out. A# 1 Air did their best to provide good service to me and all their customers and I am sure every other HVAC service did the same without 100% satisfaction.

I think I could teach them a thing or two about triaging incoming calls that may save a ton of customer frustration and get technicians where they need to be and when they need to be there but that is a lesson learned that sometimes is not easily taught in an industry that has done the same thing the same way for as long as HVAC has been around.

In then end, I have a working A/C and I kept my Silver Club membership because ultimately I realized I wasn't the only one who had a bad day.

7/12 Very Hot!

My A/C (which I purchased 3 years ago from and was installed by A# 1Air) went out after a small storm passed through yesterday evening. When I called A# 1 they gave me a choice of waiting until 2AM for a technician (really? 2 AM?) or to get into the que in the morning. I choose sleep for me and my neighbors and called back first thing this morning to learn I was second in the que.

At 11 AM I was informed the technician was on the way and should be here by 11:30 or 11:45. The tech arrived at about 12:30, found the problem and replaced a fuse. Before she left, she sold me a Silver Club membership.

Before 2 PM my A/C had quit working again. I called A# 1 expecting to get an apology for my inconvenience (they are a customer service business, you know) and to be told someone was on the way but no, not so.

The person who took the call informed me she would have dispatch call me. When dispatch called I was told I was 3rd in que. Quick math tells me it is now going to be after 8PM before the technician arrives!

So, now I'm wondering the real value (to me) of this silver membership. I think I will get my money back, hold them to their advertised Repairs - Fixed Right or It's Free and not pay them anything and call someone else next time.

Brian G.

5/27/2015

Last year I received wonderfull service and a new A/C system installed. This year I have called 3 times and you even called me once for service. 4 months later I'm still waiting for your service. I guess since you have my money I'm no longer a customer. Thanks

Chad S.

8/17/2011

Wonderful! Honest! Outstanding service! From beginning to the very end- KUDOS to the whole A#1 Team!
Gave us all our options up front! Very, Very Thorough!
Will recommend to everyone how awesome A#1 is!!

We come home late from out of town & our home is just as hot inside as outside at 100+ degrees and it's almost midnight! So we call this company who advertises 24/7 service and so forth. Well believe me when they say it they mean it! She got a tech out within 2 hours of my call! Now that's service! And he showed up at that time of night with a big SMILE!
He checked every detail out to find out what had happened. Found few parts were needed and little freon, some routine maint as well that would make it work better. The tech went on to explain he wanted me to make sure I had all the facts I needed to make an educated decision and not rush into anything. He said they could send an advisor tech over(again in the middle of the night) to go over some more thorough details of either repairs or replacing to see which made more since. We opted to wait until morning & thankfully he was able to make some minor adjustments so we could at least sleep that night until the rep came bright & early next day.

Long story short, they came out next morning, re-inspected the system, let us know our choices from the cheapest right now fix(band aid) to how to fix / replace properly. Very upfront and matter of fact about it all!
We opted to replace. The teams were in and out, never leaving a trace except now we are cooling, happy, and customers for life!
Thank you A#1 Team!!!!!!! :)

Mike C.

06/04/2012 12:00:00 SA

Upstairs AC unit, 10 years old, blowing hot air. Coil was leaking, compressor was out, motor going out. Sold me on a new inside / outside unit. Price was about 9300 for a seer 16. I was okay with the price. Couple of things to note that I was not told:
--Your city may require a secondary visit to review their work; M-F 8 -5, kind of a pain.
--The pricing compared to another contractor was about the same.
--Three man crew came out, worked for a full seven hours; they were pretty clean.
--It's been a full week and everything still works.

I would recommend them, but I feel like they were salesman versus servicemen.

Mark C.

6/15/2011

I guess I should have trusted my normal instinct to research before I jumped into anything like HVAC repair, but I thought... $49 service call? What's the worst that could happen. The repairman showed up on time, came in the house, did an assessment, told me he blew out the lines for the primary valve, and noticed a little rust in the secondary drain pan. I asked him to give me a rough estimate of how much the drain pan would cost to replace, and that's when the roller coaster ride began! He said he would need to do a thorough inspection to cost out the parts, and magically under more investigation, I was rusted through and through! Now I had two options, replace all the rusted parts for $6000 or replace the units for $12,500! Needless to say I don't spend that kind of money without a second opinion. I scoured my entire network to find an independent contractor to come out and take a look. He charged $200 for the service call AND blew out the pipes that were not blown out the first time. He said there was enough in them to show it had not been cleaned out the first time. He also gave me a very quick cost on exactly how much the rusted pan would cost to replace and it was a fraction of the $5000 estimate from A#1 Air. The worst part in the whole thing was that I originally went to A#1 Air from the WBAP website, as I had heard about the honest Air Conditioning advertising all the time on the radio. I should have waited until the ad came on again to remember the name of the company, because it turned out not to be an ad for A#1, but Reliant Air Conditioning instead....oh well!

Tom M.

6/13/2015

After reading the reviews here on Yelp this seems to be more piling on but I have had the very same exorbitant pricing issues. If you get an estimate from A#1 Air you can be sure to find this same service and equipment for around half the price they are presenting I have been a customer for the last 5 years at my home in Plano. I am a preferred customer which means I pay $20 for this privilege. This supposedly gets me 2 free service reviews on my air conditioner per year. A technician is not sent out but rather a salesperson recommending their over-priced services and equipment. A#1 was my preferred vendor. No more. You can easily find much more reasonably priced HVAC services. This issue seems to be company-wide because I have had the exact same issues with their plumbing and electric services. When bringing this to their attention they justify their doubling the price because of their size and that a customer should expect to pay more (twice?) for using them. This appears to their business model. I will no longer use them as a preferred vendor and will tell as many people as possible of my experience and warn them about their pricing practices. I am going to cancel my subscription and have found different vendors to meet my home service needs at much more affordable rates.

Anna K.

7/30/2012

Scheduled an A/C tune-up ($99 special). Tech was actually EARLY. He tested all the vents to make sure air was blowing cold (they were) and he commented that my system was working fine. Of course I know they have to find something 'wrong', because that is how they make money. He inspected the coil and did snap a pic with his iPhone & showed to me. He sd it was dirty & needed to be removed & cleaned to the tune of $2500! I had Frymire out 3 yrs earlier & they were only going to charge $600, but ended up having a friend clean it with the spray on foam cleaner. I don't blame the tech - because I'm sure they are expected to upsell unsuspecting customers. What he didn't know is that I was not completely uneducated on A/C systems and he wasn't pulling a fast one on me. Don't get sucked in by their 'specials'...it's just bait & hook to fleece you. Texans get real nervous about their air conditioners & would do anything to make sure they don't go out. A #1 Air feeds on that fear. Very disappointed.

Amanda R.

7/21/2012

I had a service contract with A#1 air for over a year after they replaced my AC unit in my condo. The service I received was fine, nothing to complain about but nothing noteworthy either. However, the problem comes when you try to cancel your service agreement. I sold my condo and called A#1 to cancel the contract and they said a member of management would have to call me. That never happened so I figured they just went ahead and canceled it. It seems unusual to me that you would have to speak with management before they will cancel it and the customer service representatives cannot do this. Well, now over a month later from that phone call I made, I checked my credit card statement and they have continued to charge me the monthly service contract fee. I just called again to customer service and they told me the same thing, that a member of management will have to contact me. They would not give me a number to directly call management, nor could they tell me for sure when a member from management would be in.

Had I known it would be this difficult to cancel the contract, I never would have done it. I would HIGHLY discourage anyone from using A#1 for their AC service as their customer service is terrible and they make it extremely difficult to get out of a service contract.

Ted M.

4/20/2015

I just want to thank the young service tech that came out to help get us back up and running. I think his name was Brian. He informed us that our outdoor unit was just short on fluid and needed to be recharged. He applied our service fee towards the total bill which surprised us. Our total bill was just under $100 and took 20 minutes to complete. I would suggest calling these folks if ever you need a hand. Thank you Brian.

James Clark M.

6/25/2016

First off, if there was a negative rating i would have put it. Our air conditioning unit stopped working on in the middle of the day on a Friday. It wasn't until midnight on Saturday that someone was able to look at the unit and we didn't get it replaced until Wednesday. During the installation they flushed the unit which caused the debris to back up into my bathtub and also a lot of dirt fell into my house from the vents. We called to get the bathtub fixed and they didn't tell the plumbing people that it was related to the installation of the air conditioner. They tried to charge me $200 for a 2 minute drain cleaning with a plunger (after they charged me $13,000 for the air conditioner). I threw a fit and they reduced the charge to $49. They apparently didn't communicate with the plumber about how the clog occurred. Very disappointed. Bottom line last company i would choose for any sort of repairs in the future.

Julie S.

09/11/2012 12:00:00 SA

Certain things they did caused us to question their professional integrity and judgment.

Kathy K.

6/28/2010

I used this company last year and thought they were fabulous.... be aware!! Get a second opinion or use someone else! My A/C went out, I called and they were out pretty quick as in the past. However, once the guy thought the unit was fixed he was out of here as soon as he knew I couldn't get approved for financing a new unit, which he told me I needed. The guy left, my a/c would kick on then shut right off, I called the guy he said there was nothing else he could do, I needed a new unit for $7000. In my despair I thought to call another company, 1st Class Air Service. For $40 they came out within 30 min on a 100 degree day, after checking my indoor unit for approx 20 min, they found the problem. The guy from A#1air didn't put my furnace door back on when he was out, therefore my unit was kicking off right when it would come on. My A/C was working perfectly fine. Rocky and his crew from 1st Class Air service also ck'd my freon which was pretty low, other guy didn't bother to ck he was too busy to move onto someone else. I am sold for life on Rocky and his crew at 1st Class air. Rocky's son got stung by a wasp while servicing my unit and even extinguished the entire wasp nest. To my utter disbelief, my house was cool that evening for a whopping $137!!!! This was $40 for a service call to fix the previous guy's poor work, and the rest was for freon which I needed. Be aware of A#1 air and their service techs. They are dishonest and lazy about finding the solution to your problem. I will never use them again

Anissa H.

9/24/2014

I was told my service time would be between 2-6pm. I got a call at 12:30 stating I was next so would be there right at 2. I hurried home from work. At 4:30pm still no, so I called. I was told they would get a status and call back. At 5:30pm, I got a call back to tell me someone was on the way. At 6:30pm, a tech showed up. He took 2 hours, so I missed my 7pm meeting. After done, he pushed selling me a service plan. He explained that it included 2 pds of Freon for each of my air conditioners. He said that their hooking everything up and testing it uses 1 pd alone so good to have plan to add as needed since costs $100/pd. I asked if he tested it today, and he said yes all was good. I asked if he replaced the 1 pd he used up. He said no but if I bought the service plan he would add it next time. What??? Today's service was supposed to include up to 2 pds per unit. You use up a pd testing and don't replace and then want me to pay in advance for you to come later and replace it? I don't think so.
I told the tech that I didn't want to wait 8 hours from time I get a call to say I'm next to the time a tech completed. He said that if I buy a service plan there is a time guarantee. Time guarantee or discount for being late today? No.
He also said that the reps who call to give time estimates are young and new so they will learn how to estimate service times as they go on, so I should understand the time wait. He also said there isn't sufficient communication between the techs and call center. What I am hearing is that your call staff is undereducated, undertrained with a heavy roll over. That is not a legitimate excuse.
I politely said no thank you to the service plan. Paid the full amount and 8 hours later found out my AC is in fine working order with one less pd of Freon. Not impressed!

William C.

5/14/2015

AC went out. Technician arrives, spends a few minutes in attic and says I need a new blower motor and since its under warranty, it'll be ordered from manufacturer and take a few days. Price $644. A few days later technician 2 arrives with motor, spends a few minutes in attic and says I also need a new control board and since its under warranty, it'll be ordered from manufacturer and take a few days. Price $348. While sweating it out in the heat I decide to call manufacturer about pricing. While it will not give me part pricing since I'm not a dealer, it confirms labor charges are high. Call competitor. They give me quotes of $293 for motor blower under warranty and $175 for control board. Then, they say 99% of the time it's a completely different part - the control module - and blower motors never go out. Hired. Sure enough, it was the control module. $175 total less $25 coupon and fixed within a few hours of my initial call. Stay away from A#1! Not one, but 2 different young men came out, saw my zip code and thought they'd take me for a ride. Shame on them. They will have to answer for their lack of ethics, as will the owners who proudly plaster their faces on TV. They only become big because of where the made up, inappropriate name falls in the phone book. It's called fraud and is a deceptive trade practice. Have contacted a lawyer who wants to take the case. Really, as dishonest (not once but twice) a company as I've ever encountered.

David A.

12/07/2013 12:00:00 SA

As far as I am concerned, this company is the best. I used them for 3-4 years at a previous home and it was always fixed right the first time. Two years ago, I purchased a new home, the work being covered by a warranty with another company. We lost our heat during a recent ice storm and 20 degree weather, I called my warranty company and they said that they were too booked and couldn't possibly be here for two days. I called A-1 and their man was here in 3 hours, traveling over treacherous ice to get here and of course, we now have heat.

Kerri R.

8/14/2016

I asked them to come look at my AC. They found that a lizard had shorted 2 parts out. I agreed to the $600 charge on top of the $99 service charge. Amazingly, after the parts were replaced, the technician found that the compressor (working fine the day before) was now broken. I told him I did not want the new parts in if I was going to have to replace it. I sought a second opinion. When the second company came, they found the technician had cut the wires to the parts when he removed them. I was unable to even get a second opinion without costly repairs. I don't know what the technician's motives were, but he should NOT have cut the wires. I never agreed to getting a new unit from them. He should have left it exactly how he found it. Blatant or not, I pain $99 to have my unit essentially ruined. I had it replaced from a different company that gave me a quote about half of what the technician gave me (which I later found out he was not supposed to do). Bad experience all around.

Otha L.

08/02/2014 12:00:00 SA

I called A#1 early one morning because my regular company could not get out until after 5:00, A# 1 shows up and the tech walks through my house no shoe covers on and goes straight to the outside unit, my unit was blowing warm air as I was explaining this to him he proceeds to tell me that my unit Tran is obsolete and they do not make parts for them anymore! This unit is 5yrs old!! He proceeds to turn on the unit and tells me that my compressor is fried and I would need a new unit! And he could get started and have it installed by the end of the day for a small cost of $5,000!!! I shook my head and said excuse me!! Did you check anything else out that could be the problem? He said that's the only thing it could be! I said just forget it and I will wait until after 5:00 and have the company that installed will come out and look at it! He said hold on a sec I think it might be the Capacitor! Lmao! When he figured out I didn't bite on the new unit offer that he needed to go ahead and replace what was really broke! Well he replaced it took my 250 bucks and left, later that evening my regular company that we use showed up to go ahead and do a tune up, they opened the unit and guess what??? The tech left the capacitor hanging and not attached to the bracket!!!! When called A 1 back they hooked me up with the Tech who installed it and he said why don't the company that's doing the tune up fix it?? I said are u serious??? You installed it! Not them!! He said he would be back around 5:00 he sent someone else who showed up at 8:30!!! I will never use this scam company again!! I know one thing you don't live up to your advertisement!!! I just hope some elderly couples don't fall for this type of information this company's techs are supplying.

Julie K.

7/29/2014

I called this morning around 9 and I was called back finally around 7 this evening telling me that they are on a call and there is one more after me. Their advertising is a joke, they are not fast, speedy, or any other adjective. I cannot even give them a rating, Probably won't use them again if I ever even see anyone this time.

Sean H.

3/14/2015

I called and very specifically asked if they could install with same day service, which they advertise, and was assured it would not be a problem. It took the salesman one hour to arrive, and after spending another hour selecting a unit, he then told me as I was getting ready to write a check for the purchase that the install could not be completed until the next day. I feel as though they lied about being able to install the same day to simply get a salesman in front of me to try and sell a unit, and did not have my best interest involved. Not only this, but the unit the salesman recommended was a 13 seer Daiken heat pump, with total cost of $9,800 (I have the invoice to prove both unit recommended and cost of services). Because they wasted my time I couldn't get the unit installed that day, and shopped around with competitors to make sure I was getting a fair price and also good advise of what the best unit for my home would be. I ended up buying a 14 seer Daiken heat pump from a competitor, and paid only $7,500 in total cost (this included the unit, a Nest thermostat, an added return in my house, and five air filters). I was also told from the company I used for the install that a Daiken 13 seer heat pump is an old unit from 2014, and Daiken will only manufacture 14 seer units or greater beginning in 2015. I feel that A#1 Air was trying to take advantage of the fact that I needed work done quickly and were looking for an opportunistic sale.

Steven B.

9/13/2011

Steer clear of A#1 Air. When my AC went out, I started calling HVAC companies and they were the only ones that could come out in any reasonable time frame with triple digit temperatures. The technician said that the condenser unit was shot and needed to be replaced. Now I don't really know if it actually did need to be replaced, but I took his word for it. I also didn't know what a new unit should cost. I found out later that they charged me more than double. I don't know how a clip joint like this stays in business. They were friendly, helpful and on time, but that seems to just be a cover for their rip offs.

Adam T.

5/18/2014

I requested a bid for a replacement unit and was told someone would come out within the next two days. After over a week I hadn't heard from anyone so I decided to follow up with a phone call. The person who answered the phone said that she thought she had told her secretary to call me to tell me that they weren't going to give me an estimate and now all of the sudden they are more than 30 days overbooked.

Randy W.

08/04/2013 12:00:00 SA

Had an issue with my ac called several companies they were the only ones that were able to make it out this weekend and not charge me an arm and leg for it. The tech diagnosed the problem right away and had us cold air in no time. He did mention we should consider upgrading and when we get ready they will be the first ones we call.

Debbie K.

07/01/2015 12:00:00 SA

This company gets kudos for making appointments and keeping them on the weekend. Our air went out on a Saturday and they came on Sunday afternoon and determined that we needed a new compressor - not the news you want to hear. I think we could have shopped and found a better deal than what we got, but no other companies we called even returned our phone calls. They came on Monday morning and installed the unit, finished by early afternoon. by 5:00 pm it wasn't cooling again. They sent out a tech (Omar) and he was here for five hours troubleshooting and determined that the compressor they installed wasn't compatible with something in our attic and informed us it would be an additional $700! I told him to hold off because we weren't very happy that it wasn't included in the original estimate. He worked for five hours to rig the AC so we could be cool until we decided what to do and we really appreciate him. It was 11:15 pm and he also graciously endured my displeasure about the additional charges. At 7:15 am Tuesday, my phone rang and it was a manager who wanted to know what had happened and I relayed the entire story. He said he had some phone calls to make and then called back to say the company was going to take care of the charges for the additional work. On Wednesday morning Omar returned but didn't like the part they sent him with, so he returned to the office to get a better one, and then came back and finished the job. He was professional and thorough. My sister uses these guys and loves them. She recommends signing up for their club that does regular maintenance.

Christina Tinku S.

09/11/2011 12:00:00 SA

my air conditioner was not cooling and i called them last night. first the guy said it is capacitor and charge me 132 and later he got me another problem fan was hitting the motor and I did not have problem before and he created new problem. I felt he purposely did that and now he tells me that i need to replace motor and total 700 dollors.. i should have not even paid 132 for capacitor... i called some one they took the fan and said they would replace the fan... i dont trust them even though they are willing to come in after hours just to ripp you off.. please dont call this people. hope fully cool connection will fix it tomorrow.. i guess calling poeple around most people have bad experience with Air condition poeple.. it is better to have home warrenty rather than dealing with all this

Cindy V.

09/04/2013 12:00:00 SA

Aweful !!! 975.50 to replace a motor to the fan. Had to call back same noise this time it was fan itself. So question whether it was motor from the very beginning. Questioned Commerical Service Manager why motor was $600.00 when the most expensive motor I could find on internet was $250.00. He said I should not have OK the work to be done. Service guy told me they get paid commission on parts they purchased. Makes sense now. Will never use again. All this was after spending over $11,000 for new unit they doesn't cool as well as the older unit.

Patrick T.

06/04/2013 12:00:00 SA

Requested service on a Friday and was told it would be next day. Technician showed up at 9:30PM on Saturday. He took about 2.5 minutes to diagnose my system and told me I needed a new coil at $3300 or a new system at $8400. I asked the tech how sure he was of his diagnosis and he said 100%. I called another company the next day. Their tech thoroughly checked the unit and fixed it for $250.

Mary O.

07/07/2013 12:00:00 SA

Called because of their 24/7 policy and our a/c was not working. They were friendly enough, but when they called dispatch to find available time for help, I was told that because I was not a club member they could not tell me when they would have an availability. Was shocked to hear from a company that one had to be a mmember to get service. I confirmed with person on the phone that she meant she could not put me on the schedule or give me an estimate of how long it would be. Hung up, called another company and they came out that afternoon. A#1 is not at all living up to that claim. For all their TV ads, they never mention that they only help club members. Will not call them again.

Mary M.

10/18/2011

Thank you for sending such a profession young man to help me. Cameron Hukill represented your company in a safe and professional manner. I will recommend your company to my friends. Mary M Watauga Texas

Thomas O.

12/31/2013

A#1 AIR INC - #1 IN OVERCHARGING THE CUSTOMER.

I wish I'd read these Yelp reviews before I agreed to have them replace a fan coil.

A#1 Air was fine with the installation, but charged me 3 times what they should have. After they installed the equipment, I reviewed the model # and used the internet to go to the manufacturer's website and found they'd charged me more than 3 times the wholesale price. I contacted the company requesting a breakdown of the costs. After two weeks, they emailed me the cost breakdown and I immediately requested that I speak with a manager about it thinking that surely I could convince them that their salesman flagrantly overcharged me. However, the woman representative I spoke with explained they had a 30% markup for labor, 35% overhead/insurance markup, 12% parts markup, 25% equipment markup as well as a 10% profit markup. So no sympathy there; the whole company is there to systematically rip off the customer. I could only conclude that I got royally screwed over by these guys and had to suck it up.

I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN.

If you have to do business with these guys, you need to negotiate like you're buying a used car and make sure they tell you the make and model # of whatever equipment they're trying to sell you and look it up on the internet before signing any contract with them. Whatever price they quote you, divide by 3 and state this is what you will pay (take it or leave it). But better yet, call someone else with a better reputation. These guys will screw you over on the price.

Debra B.

9/18/2011

Had a great experience with A-1. They called me within half hour of me going to their site to request a call, then made calls throughout the morning to give me an update on my status. When I first called, my AC was making a wierd noise, by the time, they arrived, it was dead. Dane Jorgensen did a through inspection and explained it all to me. He gave me options and helped me to understand what was going on, taking time to even draw pictures. We ended up needing a new system in our attic and Dane was able to get technicians out within a couple hours to install my new system. Arturo and his partner were great, very courteous and careful with my carpet/walls as they worked. They even fixed the ladder to the attic which was coming loose. The job took four hours but they were great the whole time. Now, my house is cooler and more efficient.

Wendy W.

9/25/2013

I have been trying for weeks to get a receipt for service that was performed on my property. After asking 3 times, I finally got a receipt with one line on it for $4700. Who do I need to contact to get a normal detailed receipt on where my $4700 went? I would like to see cost per part , labor, tax, etc.

Kelly R.

8/26/2011

I have used A #1 Air twice. Last year I used them when my A/C started blowing luke warm air in the middle of the summer and they came out and fixed it. It did take them a few visits that day to actually fix the problem, but it did get fixed. They are definitely EXPENSIVE on repairs. Found out a few days later after talking with some people that I could have saved several hundred dollars had I actually shopped around for other companies. I kind of just wrote off the extra expense because they were here rather quickly during a Texas summer to fix it.
The second time I used them was this week to do a routine maitenance on the A/C unit so it will continue to run during this horrible summer we are having. The service guy Peter Oti-Nkrumah was very nice and did what he needed to do. He gave me some recommendations for my system but I didn't want them so he didn't push any further for me to buy them. He was great when talking to my little girl who was here and pretty much in his way but it didn't seem to bother him at all.

Donna W.

7/29/2013

I called A#1Air who came out the same day. I was told the fan motor and fan blades would likely need replacing. Price? $732.00. Second place? $302.00 total! Over $400.00 savings! Needless to say I went with the second company. My a/c is working just fine,

Mark K.

7/14/2015

We have used this company for our annual A/C tune-up from 2009 through 2014 at which time we discontinued using their service. Great pricing on the tune-ups and we were generally satisfied with the service even though the technicians continually try to sell additional (un-needed) services and repairs. In 2014 the outside fan motor froze and needed to be replaced. We were quoted $775 to replace. After telling the technician that the price seemed too high, he came back and advised that his dispacher agreed to discount the price to $450 since we were a long time customer. The discount seemed to be too good to be true and we decided to forego the repair. We located a replacement part in Dallas for less than $100. Removal of the fan motor took less than 10 minutes and the parts company prepared the wiring and checked the fan blades to ensure there were no issues. I installed the new fan motor in about 15 minutes.....a simple repair if you know how to use a screwdriver and know how to turn the breaker off. I understand that a company needs to cover costs and make a profit, however the profit margin (even at the discounted price) is unreasonable. A#1 Air has called several times soliciting appointments for annual tune-ups. Each time I have advised that I am dissatisfied with their company and don't wish to use their services. Interestingly enough, they never take the time to ask why I am dissatisfied.

Glenn M.

10/24/2013

I used A#1 Air for a heat/ac tuneup. They said my furnace manifold was cracked, and the induction motor was drawing too much current, so needed to be replaced. They estimated the furnace was 24 years old, and said it is better to replace it than repair it. Actually, the furnace is only (?) 19 years old. I got several other estimates for a new furnace, including one from Rainey Day Climate Control in Richardson. Rainey is a fairly new one-man operation dedicated to honest customer service. He offered me a second opinion FOR FREE. He injected smoke into the system and verified the manifold is NOT cracked. He measured the induction motor current and it was well within specifications. I offered to pay him for this, but he refused. Being a one-man operation, his response time can sometimes be slow, but it is worth the wait. I won't be doing business with A#1 any more.

Kelly L.

06/10/2013 12:00:00 SA

AC was blowing warm air. Scheduled an appt and the techs came on time and were quite friendly. They repaired the problem promptly and said the cost was $250, but for only $25 more I could get their service club membership, which would include two free tune ups in the next year. I said ok and paid them $276....but after considering it, I decided to cancel the membership. When I called to cancel, I found out that the cost of the repair was only $132 and the techs had misled me into spending $144 for the club membership, not the $25 they stated. I informed the company about what had happened and they did extend an apology and refunded my $144.

Christopher G.

06/10/2013 12:00:00 SA

Had a significant duct issue preventing one of our bedrooms from cooling. My technician arrived at the set time was able to get it repaired quickly. Technician was very professional, not pushy, made good recommendations on things to address in the future. I will contact A#1 when in need of HVAC service.

Cory W.

5/31/2013

I bought a new A/C for my condo last summer (2012). They offered a one-year-later free check-up. I took them up on their offer recently.
Long story short, I missed three days of work for an appointment that should have taken no more than an hour of one day.
Their dispatch department and communication between dispatch and the techs is pathetic and non-existent and needs immediate attention.
The first time, the tech showed up without a sufficient ladder to access my unit. She called their dispatch department who did in fact have in their notes that my condo would require the big ladder, so dispatch failed to find a tech with a sufficient ladder. No one could come that day with the ladder, so I rescheduled for the following Friday between noon-4pm.
The day before the second appointment, I phoned dispatch to ask if they could switch me to the 10-2 window. They did so and confirmed it with me. A few hours later, I got an automated call to confirm a noon-4pm window. I called their dispatch back, and Terry confirmed that I was in fact 10-2 and to ignore the automated call. When the day came, I finally got a call at 4:30pm that it would be at least another hour. When I inquired about my 10-2 window, the dispatcher said he showed I was a noon-2pm. So, TWO live people I spoke to the day prior confirmed it was 10-2, and the work order was never changed. By 6pm, I called them back and canceled the appointment. I had missed another day of work and wasted the entire day waiting around.
We rescheduled for today between 10-2. Around 1pm today, the tech showed up WITHOUT A SUFFICIENT LADDER. The tech even remarked that dispatch asked him if he had the tall ladder, and he said NO, and they let him proceed to the appointment anyway. This was the 3rd attempt just to get a check-up and the third day I took off work. I was offered nothing but an apology, and I had to wait around another 90 minutes for another tech to show up with a sufficient ladder.
This is the height of bad customer service, and I will see to it that no one I know uses this monkey-operation. I'm in the customer service industry, and if my company jerked people around this way, we would have to compensate them somehow. I got three days of lost wages and an apology.

Jeff O.

6/25/2012

BEWARE !!! COMPLETE RIPOFF !!! I had a routine service call on 6/24 and the service technician arrived promptly in about 45 minutes. He replaced two common parts (1. kickstart 2. capacitor) which took about 10 minutes (two screws). He told me each part was $293 with a total bill of $613. After he left I went online and found out each of those parts was roughly $33 (three estimates at $30-$35 each). In other words, the company marked up the price approximately ONE THOUSAND PER CENT. Unfortunately, you're at their mercy when they show up so you don't have a lot of choice plus I trusted them to give a fair price on the parts. As a courtesy, the owner (James Green) called the next day to see how the service call went (nice touch); however, when I told how I felt the parts price was a complete ripoff, he said he would call the technician and call me right back. What a shock......I never heard back from him again.

DO NOT USE THIS COMPANY !!!

Howard L.

9/13/2012

Question their integrity and honesty. Reasons why I do:
1) 2 Techs arrived promptly on time in mid-afternoon. Noticed their shirts nice, clean and fresh. I would have expected them to be tardy and some wrinkleness, sweat and dirt from working thru the morning. Their hands and nails very clean.
2) When they inspected AC unit, they brought no tools with them to the unit. One look and pronounced compressor to be permanently dead. I ask them to check freon level. They said no need b/c compressor absolutely dead.
3) Quoted $2800 for new compressor with 2-3 weeks delivery time. $3800 for new condenser (outside) unit. Being middle of July, I needed cool air bad and had no extra time to schedule a 2nd opinion from another company.
4) To their credit, they had new condenser installed by day's end.
5) 2 weeks later AC system got warm, no cooling. Their tech came out and said I need a new upstairs (evaporator coil) unit. Quoted another $3500 for an upstairs unit. He added a bit of freon and left after I told him I wanted another opinion.
6) Got 2nd opinion from another AC company. He evaluated whole situation and said root problem was low freon from leak in evap coil. The low freon kept my original compressor shut down as safety for the condenser unit. Original condenser was probably still very good. He fixed the leak and now all is still good 2 months later.

I saw the previous bad comments from other reviews concerning A#1 Air, about their pushy sales tactics and lack of proper diagnosis, on this site and others. My fault for ignoring the comments and for trusting the many radio and TV ad campaigns they have going on.

Jim S.

05/07/2013 12:00:00 SA

Extremely high pressure sales when they come to your house wanting to sell new systems. Appear dejected when you only want maintenance or repair. I scheduled a repair...waited several days...and they came out with the wrong part and couldn't do the repair. That was last year. This year, don;t ask me why, I scheduled a maintenance of my units, I guess because they had a special deal. Had to schedule 1 month in advance. The day they were supposed to come, they kept calling and delaying when they would come. Finally they called at close to 8:00 pm and asked if I still wanted them to come. I said I've been waiting all afternoon, yes I'd like to get this fixed today since I scheduled a month ago. They called back and said, they will be coming out around 10:00 p.m. I said no, I get up at 4 so don' t bother. I'm done with you guys...FOREVER. Be wise, avoid these guys.

Cyrus Z.

8/22/2015

I never write negative reviews but this has been bothering me. I called this company since they are one of the biggest in the area thinking they would have professionals who know exactly what I need. I am not new to house repairs and do 99% of things myself but lately have not had the time to get everything done. I needed a second air return duct added. I know the location, I know how long the duct needs to be and all the parts needed to do the job. I have even done the math to figure out the size of the duct and intake based on my ac unit and handler. I used their website to set up for an appointment and received a call back within 5 minutes. The operator asked me what I needed and I explained the whole thing. He told me that they could have someone out to me the same day which meant after 6pm on a Friday. This sounded great. And then he went on to tell me about $99 service charge for coming out. That's fine if you deduct the amount from my bill later but what happens if I don't choose to opt for your services after you tell me how much its going to cost? Why does anyone have to pay $100 for a local AC repairman to drive to their house just to give them a price? Where is the incentive for the company to keep it prices competitive and fair and provide good service when you have already been vested into the contract by $100. Like someone else has mentioned before, This fee is higher than a doctor's or an attorney's for the amount of time and they actually will either diagnose you or council you in a matter. What is an Ac repair man doing by coming over to my house and looking at the job that I already explained to them and giving me a price? He could come out and tell me its going to be 10 Million Dollars and if I don't accept I owe him $100 anyway for coming out. How do they get to your house that costs $100? are they taking a limo or a private helicopter? what happened to cost of doing business? I bet they still deduct expenses on their tax returns for travel costs. I say all that to say DO NOT USE THIS COMPANY or any other for that matter who uses this type of practice that is designed to sucker unsuspecting grandma into a scam. There are plenty of AC repair guys out there. Its not rocket science.

Linda W.

6/14/2013

Well, interesting concept, no overtime and 24 hour service. But not true. I called at about 9:00 pm on a Wednesday night, got an operator who asked me a lot of questions, mainly to see how old my unit was and if I had any kind of service warranty. When she found out it was a fairly new unit, she placed me on hold to find a time slot for me. Her exact words, There are no available technicians in your area, since you are not a club member. I responded, never, ever, not in 1 week, not in 1 month, not in 1 year? Then she started to back track and the best she could do is call me back, if anything opens. Definitely false advertising and should be reported to the better business bureau. I went ahead and calledl several other companies and got a nice young man, Carrollton company to return my call and I had service the next day at 10:00 am. Service call was reasonable and 1/4 hour rate was acceptable. His ad didn't make any promises, but he sure did exceed my expectations, especially in the summertime in Texas. When and if A #1 ever calls me back, I doubt they will, I won't need or use them.

Kim S.

6/25/2012

DO NOT USE THIS COMPANY!!! I scheduled an appointment when my downstairs unit was not working. The first day I waited until 10:00 PM in the evening being told time after time by the dispatcher I was next in the queue. When I talked to them the last time I was told my technician has gone to the hospital for heat exhaustion so I told them to wait until the next day because I didn't want to wait all night for them to arrive. When they came the next day the guy fixed my unit and left. He was very pleasant and I have no complaints with him. Hours after he left I realized that my upstairs unit that I have never had a single issue with was all of a sudden not working. The guy was working in between my two units and I figured he must have accidentally loosened a cable or something on the upstairs unit. When I called them they said they would send someone out ASAP to see what happened. Around 3 hours later dispatch called me and said a supervisor wanted to talk to me. The women told me that if someone came out I would have to pay a service fee for the visit. She was very matter of fact and really could care less about the fact that my unit stopped working right after her technician was working in between the wires of both units. I told her to forget it and I would call someone else. I have zero patients for people with an attitude like hers. I have an appointment later today to find out what happened to my unit. It is apparent that this company is not about servicing customers and building long lasting relationships with its customers.

Baylen H.

9/27/2013

Our AC went out yesterday in the middle of the day. I called a few places and they said they couldn't be out for a few days. I called A#1 Air and they said they could be out the same day! We waited for them to come, we originally was told he would be there at midnight, he came at 1:30 am. Which we don't mind because our air conditioner is working now! They kept us updated on the time he would show up and was very friendly! He turned the AC on and it worked! We made him come out for no reason at all. He told us our compressor probably over heated and shut down. Which makes sense since we live in Texas and it is constantly on and running. We told him we have had some issues with our heater and didn't know why it wasn't working. He said he could take a look at it. After a few tests he found that our gas valve stopped working (my husband looked it up a few weeks ago and he thought that was what had happened). We will replace it and luckily we found this out before winter this year! Bryan did an amazing job and went above what he was there for. I suggest them, we had a great experience! All in all our total was $19.95 for the service call and our gas valve will be $400 which is was better than the whole thing being replaced!

Kimberly S.

5/22/2013

Similar experience as Rowlett review from today. Contacted this weekend to set appointment. Scheduled for Wednesday (thought, Wow, that was quick!). Received a call Tuesday requesting a call back to confirm Wednesday appointment (between 12 & 4). Called back and confirmed. Received another call this morning, again requesting a call back to confirm. Called back and confirmed (again). Received a call around 1:00 telling me the technician had one stop to make and then on to us. After 4:00 - no call/no show. Called and was told Oh, he just left about 10 minutes ago...let me call and see if he needs a break or anything. Then told me he was stopping in Carrollton at the office then headed to me. With traffic, he wouldn't have arrived until 5:30/6:00. We ended up calling back and canceling. Felt we were being lied to and have no need to work with a company that claims to be so much better than the others but can't hold up to their commitments. Stay away!