Description
Exterior Fixture Repair or Replacement Water Service Sump Pump Grease and Sand Trap Sanitary Sewer / Videotaping Gas Service Interior Disposal Faucet Fixture Fireplace Cly Valve Hot Water Circulation Pump/Retrofit Interior Drain Cleaning Interior Gas, Water, and Drain Piping Lead Detection Slab Water Leaks Shower Pan Water Heater and Broiler Installation and Repair Water Filters Steam Units Repair of clogged, leaking and running toilets Backflow device testing and installation Smoke testing Installation of sump pump and lift station Installation of aftermarket circulating system Replacement of circulating pumps Installation of new re-circulating systems and trouble shooting on ones not working right Fixture replacement Bath & kitchen remodeling Sewer service replacement Water service replacement Gas line installation and gas leak repair Machine digging, hand digging and boring Drain cleaning hydro jetting, camera inspection, rooter services Leak locations Slab leaks sewer and water M
HISTORY
Established in 1987.
In the year of 1987 I started with me, one truck, and my garage. Here we are, 25 years down the road and I am very proud to say my company has grown into one of the largest and best plumbing companies in the Dallas-Fort Worth area. One employee turned into over 100 employees, that one truck turned into 40 plus (running) trucks; it is honestly a dream come true for me! The Lord has truly blessed me with so many great people and family who have helped me through everything, and without them I would not have this great company I have today. As mentioned earlier, I give every task my all, and I can promise you that you will never receive less than 100% from me or my employees. I still go out in the field every day to check on my jobs, meet our customers, and make sure everyone is satisfied with my businesses work ethics. This company was built on a lot of hard work, honesty, and quality. We treat every single job as if it is our own, and we always thrive for perfection, and satisfaction!
ABOUT BUSINESS OWNER
I'm Scott Riddell, the owner and founder of Riddell Plumbing Inc., and I was born and raised right here in Dallas, Texas. Growing up I was always taught that if you cannot give your full 100% into what you do, then you are wasting time. As a teenager I tried several different jobs and trades, and finally at the age of 19, I started working at a plumbing company. Almost immediately after that, I knew this is what I love and live for. After 9 years of working for a large plumbing company in Mesquite, Texas, I went into business for myself.
SERVICES
Emergency Services, Bathtub & Shower Installat…, Faucet Installation , Water Heater Installation , Drain Installation, Garbage Disposal Repair, Pipe Installation, Sewer Services, Toilet Installation, Water Heater Repair, Pipe Repair, Drain Cleaning, Sink Installation , Bathtub & Shower Repair, Faucet Repair, Gas Line Services, Leak Detection, Sink Repair, Toilet Repair, , ,
Reviews
Jay came by my house this morning for a sink that wouldn't drain. He was patient, understanding, and took time out to draw a diagram and explain what exactly was going on and what was fixed. His pricing was reasonable and provided great customer service.
Kevin K.
02/03/2023 12:00:00 SA
Young man who was suppose to give us an estimate couldn't come any time after 2pm {early tee time I guess} and then blew in and blew out. Never called back with said estimate. Sorry excuse of an employee if you ask me. Total waste of our time. Make sure to ask for Granite if you want someone lazy with no customer service skills. Ridiculous really.
Increasing prices for essentials during an emergency declaration is against the law in Texas.
According to HomeAdvisor, a plumber ranges from $45 to $200 per hour or more depending on the job, timing and location. So the $450.00/hour fee I was quoted over the phone during the freak winter storm seems to qualify as price gouging.
Though having read some of the other reviews, one Yelper wrote, Also they wanted $325 per hour vs the industry average of $200 or less. So charging abnormally high prices seems to be the norm for Riddell Plumbing. Ekes.
Could not help for over a week and this was before the winter weather. Like I could live with out being able to use the bathroom for that long !!
Benjamin E.
11/08/2019 12:00:00 SA
First visit they didn't fix everything because next day all drains were clogged again. Second visit, next day they made us a priority but if done thoroughly the first time there wouldn't of been a return visit. Not much respect for cleanliness, shoe booties not used.
On a positive note there was no charge, they fixed the problem and did get to the house before the end of day.
I would recommend them and use again but would suggest you are present and involved so you understand what they are doing to fix the problem. Make sure they use a scope when snaking.
Setting up a schedule was fast and easy. Guys that came out were knowledgeable and answered all of my questions thoroughly. Had my bathroom drain unclogged and bathtub inspected. I was more than pleased with how professional they were and their labor pricing was great. Thanks again RP!
Suzanne B.
03/05/2021 12:00:00 SA
Nick and his partner did an excellent repairing a pipe leak under my bathtub this week. He requested to comeback and finish the job after the city fixed a leak on their side. He texted me to check on everything. He was back the same afternoon after the city fixed their part. Nick and his partner were professional, personable, and very thorough. They did a great job!!
Jay S.
09/05/2019 12:00:00 SA
Very professional and came same day. What they charged was very reasonable since they fixed our sink and toilet. Have used a number of plumbers over the years and would put them at the top of the list.
Good work done right. Able to do difficult jobs that others can't. Andy was very helpful in scheduling the team. Thank you for a job well done.
Brad P.
02/01/2020 12:00:00 SA
These guys are a train wreck and don't stand behind their work. They plumbed my house ten years ago. Had issues during the process and they've come out several times (I've paid full rate) to fix clogged stacks and main lines. They came out 6 months ago to clear one of the 2nd story stacks. Did a horrible 1/2 job and had to come out again 1 week later. Now everything is backed up in the house. I called them and they said THEY DON'T HAVE A WARRANTY ON THEIR WORK. Also they wanted $325 per hour vs the industry average of $200 or less. Not to mention the guys they send out are apprentices at best. DON'T CALL THESE GUYS. Rip off and sh@tty work. No pun intended.
Harris K.
05/03/2017 12:00:00 SA
I wouldn't waste your time with these guys.
Called them over 3 weeks ago about some plumbing work and a bathroom remodel.
Was told I would be contacted by remodeling department. Still waiting !!
Jim P.
12/03/2018 12:00:00 SA
They called me ahead of time to confirm, and showed up on time. It was an easy install that took them an hour, but would have taken me more than a day and many trips to the hardware store. I will be very happy to call them again.
Cody and his assistant arrived within the hour, as promised. They were courteous and professional.
The team cleaned up and had the clog removed in less than an hour.
Will use them again, if needed.
I am so incredibly impressed with this company and with the technicians/plumbers they sent out. We had some sort of possible gas leak issue coming from around our fireplace and another plumbing company could not fix it, so we were referred to Riddell. My initial call to them and the appointment set up was easy and they were courteous and helpful. Then came time for the actual appointment. Robbie and Zack were our technicians/plumbers and they were very professional, knowledgable and personable! They were very thorough in their efforts to determine the problem, which they then fixed. They worked together very well as a team. We were worried that we were going to have to have LOTS of brick removed from our fireplace in order to fix a leak, but it turned out to be much easier to fix and no more brick had to come out. Robbie had my family's safety as his top priority and made sure to check all junctions at the fireplace, pressure test our entire house's gas system, and check for leaks in the attic. He explained everything as he went, including the science behind it, which was appreciated by me and totally thrilled my two homeschooled girls, for whom everything is a learning experience! I cannot recommend Riddell Plumbing enough, and these two guys deserve to be recognized by their employer for their excellent work and customer service. Thanks guys!
Never write reviews but do not recommend Riddell Plumbing. The customer service is awful - not responsive, not communicative, do not follow up when requested and they demand payment for extremely poor customer service and not superior work. It took me hounding them to follow through and after no calls and little communication received an email at 2pm saying a technician would stop by that same afternoon. No advance warning, details or heads up if that worked with schedule. The technicians did not seem informed or prepared for job in estimate, it was a 4 week process from quote to finish. They only discounted me a slap in the face $150 off for a $1300+ job that did not mirror the quality. Would not hire them. Much better plumbing services and quality of customer care out there.
Will definitely call on again. I was not a scheduled appointment for the day so my appointment was late in the day. Nick T. was great. He was personable and told me everything he was doing.
We had a massive leak in our bathroom and they came out right away. Brad Robinson and his team were very thorough and located the issue quickly. Brad was very knowledgeable about the plumbing, the house and what needed to be done. This is a big job with a big price tag and he took his time to explain everything which made us feel better about having the work done. I would highly recommend Brad Robinson and Riddell Plumbing.
I was in a pinch, needing a plumber for a client, on a Friday-midday so I called Riddell. I haven't used them in years. Robin said that I was 30th on the wait-list for that day. I asked if she could fit me in on Saturday. She said sure! I was called 30 mins. before arrival time. Cameron+1 came with patience and problem solving. Helpful, efficient and professional. All points of contact were great and I will definitely use them again.
Was THRILLED that you were not only able to come out the same day but your were there by 2:00 and completed shortly there after. Also took care of replacing a faucet that was not on the original complaint as well.
Ridell did a great job on my new construction house. When I had a problem, the always followed up very quickly. Warranty work has been great as well. Some items were forgotten when our house was first built (a hose bib by the garage). I told Ridell this and they came out and installed it. However, they sent me a bill for around $800. I was upset when I saw this because I felt like this had been forgotten at the beginning of the job. I called Scotty and he told me not to worry about that invoice.
I would highly recommend them.
Public Be Warned!! This company has ruined my elderly and very sick parents nice Dallas home! Since Riddell was hired by my family a few years ago the plumbing in the home has NEVER worked properly with toilets not flushing and severe leaks and water damage in the home! I came to Dallas with my children for Christmas. We arrived and found water leaking into the downstairs closets and into the second floor bathrooms, and water was profusely leaking from the upstairs toilets (Riddell very recently installed) to the bathroom from the freaking light fixtures! I immediately contacted the horrific plumbers and asked them to come to the home on a emergency basis. The woman who answered was very rude and could not even give me a time frame when the idiot plumbers would arrive! The Managers could not be bothered either. HOURS later the technicians arrived and I asked what the hell was happening! This technician said I don't work for you! And he left!!! This awful (want to be tech.)came back only after my sick mother called and begged the company to return to help with the flooding into the entire second floor! Riddell plumbers fixed nothing and left the home a complete disaster with only 1 working toilet, no showers, and a home full of children and elderly! We had to leave the home early so we could shower!!! Monday the technicians finally showed again and somehow talked my mother (who has cancer and dementia) Into calling the owner of Riddell pluming to apologize!!!! Again the technicians somehow convinced my mother to call the owner and apologize for my google/Facebook reviews! Does anyone realize how bad this is!!! The idiot plumbers are also charging for a water restoration company they should be paying for! This company is trying to convince my sick mother this was a root problem! No this is a severe company and employee problem who prey on the sick and elderly! Can't wait to see the outrageous bills these thieves charge my mom for problems they created and have blamed on roots!!! Please never ever call this company! They will ruin your home, the employees are rude, incompetent, and manipulating! Only contact them if you have an attorney who works in the family!!!
Taylor P.
08/11/2019 12:00:00 SA
I rarely write reviews but I felt compelled to write one for Riddell plumbing. As a custom homebuilder, a quality plumber is very important. Riddell has exceeded expectations, they are the best in the business. They handle complicated projects, client initiated change orders and unknowns that can happen on a job site with ease and professionalism. The quality of their work coupled with great communication on the back office makes it a no brainer. You get what you pay for, if you want it done right the first time hire Riddell plumbing.
Chuck M.
09/12/2017 12:00:00 SA
Could not be happier with the service I received yesterday from Riddell Plumbing. Had a broken pipe outside my house and they came over ASAP and fixed it in no time at all. Pricing was more than reasonable and the crew was polite, professional,and funny. Could not ask for better service.
Steve H.
05/11/2016 12:00:00 SA
I had two water heaters installed by RP Plumbing. The installers were courteous and professional and reasonably priced. I have had a couple of minor questions follow the installation and Brian and Chelsea have gone out of their way to make sure all my questions were answered. I would not hesitate to recommend RP Plumbing to anyone needing their services.
Jen C.
04/08/2016 12:00:00 SA
Came to my rescue at 1030pm on a Friday night and cleaned out my clogged line in under an hour. Wonderful service, very professional and skilled. So glad I was referred to them.
Melinda J.
04/10/2017 12:00:00 SA
Great Company. Very pleased with the way they handled my needs. I will be calling them in the future!
Mark S.
10/12/2018 12:00:00 SA
We recently used Riddell Plumbing to replace all the cast iron pipes under the house and the line running from the house to the main line at the street. Initially everything was good (except for a lack of communication to confirm the start date and arrival time). On the day the service was to start, the plumber showed up and pushed the work out 2 days. I was OK with this because I was promised he would bring 2 crews and everything would be completed in 1 day and wrapped up by the time our out of town guests were to arrive for the weekend.
The actual pipe replacement was completed in 1 day. What failed to happen was a coordination with the city regarding the permits and final inspection. The work was completed on a Wednesday and we did not have sign off from the inspector and the ditch in our front yard filled until the following Friday. The city inspector showed up several times during the time period but was unable to properly inspect because the crews were not ready for him. There was not only a lack of communication and coordination with the inspector but any communication with us was nonexistent. Every day I had to repeatedly call and text our plumber or his supervisor to try and find out what was going on. Even calling the main office was of no help. No one there would return my calls. When the ditch was finally filled in our yard, it was done horribly. The crew covered up one of my drainage boxes a and did not smooth out any of the dirt throughout the yard. My front yard looked like a BMX course.
The actual replacement of the pipes looks like a success but everything else about the experience has caused a lot of frustration and angst.
Courtney W.
09/03/2016 12:00:00 SA
The guys did such a great job. We had has another plumbing company out earlier in the day and they completely screwed the pooch. Brad and his partner came out and worked so hard to get us all fixed up. It was a reasonable price and we're happy to have our home put back together.
We were very pleased with Riddell Plumbing. Brian S. and his helper were on time, professional and friendly. Brian installed a new water valve under our kitchen sink, so we could then have our new dishwasher installed. I would certainly use their services again.
Amber K.
06/02/2018 12:00:00 SA
This was the first time that I've had to call a plumber and it was a great experience! I came home to the sound of running water, but nothing was on....a pipe burst in the crawl space!! I had the city turn off my water until I could figure out who to call. I chose Riddell Plumbing for service due to good reviews, prices were close to the other I called and a nice customer service lady. They came out the next day (it was cheaper than emergency same day) and they fixed it in about an hour. They crawled in to the tight crawl space (only about a foot or so high) to get to the opposite side of the house where I heard the sound of running water. He found and fixed the problem in about in hour so thankfully it wasn't to expensive!! I will use them for my future needs but hopefully I will not require them soon! They put everything back like they found it and cleaned up after themselves.
This company is great! I had another company coming to refinish both bathroom vanities and discovered the night before that the water cut-offs under the sinks were frozen and could not be turned off. This would have meant turning off the water to the whole house for a period of 4 days, which would have been very inconvenient! I called Riddell at 7 a.m. and they were able to send Brian out within 1-1/2 hr. He was able to replace the cut-offs in both bathrooms, including both toilets and remove the faucets and drains in both bathrooms for the vanity refinishing job all in 1-1/2 hr. He was amazing and did excellent work! I felt that their pricing was fair as well. Thank you Riddell Plumbing!
I am highly suggesting this company. I called them last minute for an issue with a rental house we manage. They were very professional, they had excellent communication to let us know when they would be out and what the issue was after and their price was much lower than any other plumber. Best part is they resolved an issue no other plumber could. I will continue to use this company again and again.
Michael M.
11/11/2017 12:00:00 SA
Excellent customer service. They came out after hours and made sure my plumbing emergency was addressed in the short term, while being able to save the long term work for a later time during regular hours (with regular rates). I won't hesitate to call Riddell again!!
The only plumber in Dallas I will use. Staffed by a group of professionals who know their craft, they deliver their service in a timely manner. I've also noticed they go out of their way to clean up any messes they make while on the job.
M G.
07/09/2013 12:00:00 SA
Excellent knowledge and straightforward information from the office and the plumber. I've had two previous plumbing companies work recently and they were a one star compared to this respectable company.
Dina G.
10/03/2017 12:00:00 SA
I have been a customer for 17 years. I've used them for repairs, remodels and replacing hot water heaters. They have really gone down hill. Customer service is non existent. Michael who is charge of service should not be allowed to deal with customers as he hung up on me when I complained about the lack of communication when parts are going to be late or his men were not going to make their appointments. I called about a leaking tub faucet over a month ago. Sean couldn't even figure out how to get cartridge out to replace it. That cost me $75. I got a new faucet and Javier spent a few hours here and two trips to Home Depot. He got the old cartridge out but needed to order supply line connections for the new faucet. Maybe I could have saved on the new faucet if he came out first. It took over a week for the parts and another week for the appointment to replace it. When Javier didn't show up for appt time I called and they said he was running four hours behind. I would have called another company but they had the parts to my new faucet. He came the next day 30 minutes late. I hope my new faucet gets replaced. I will update this review and let you know. They have been working for almost an hour but the second plumber has spent most of that time in the truck looking for tools. Seems like Riddell is losing their touch. Time to find a new plumber.
I really have no way of knowing whether they did a good job They told me that the water heater I purchased from them had a poor quality part and my warranty ran out 3 months ago. They no longer use certain brands because of the issue. I would have no way of knowing whether this is true, however, knowing that they installed something of poor quality, even if they didn't know it at the time, it seems like they would want to help a regular customer and give us some kind of discount on the repair. I was then told that the replacement part is warranted forever. How does that happen? They did not provide me with the warranty statement however, nor did they leave the product information on the parts they purchased or produce the part they replaced which would have defined excellent service. I was disappointed. Maybe they just re-lit the pilot light? How would I know what they did up in our attic?
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