Hooper Plumbing & Air Conditioning

I've been searching for a competent, reasonably-priced plumber in the Lake Highlands area for years and I think I have finally found it in Hooper. I prefer to use local businesses if possible. I used Frymire in the past but their prices are simply outrageous and I stopped.

I made an appointment (2 hour window, very reasonable), and when the guys were running a bit late they called to let me know instead of wondering.

The plumbers were efficient and professional. They completed the work quickly and correctly the first time. Best of all, the price was very reasonable.

I am now a Hooper customer. Highly recommended.

Hammer from Hooper came to my house mid August and cleaned out a difficult to access drain between two sinks in my master bath.  I paid $700+, but was happy my drains worked again.  A month and a half later the drains backed up again.  I called and confirmed multiple times that this was a warranty call and to send the same gentleman out Bc he was familiar with the drain he already worked.  Hammer returned and charged be to clean those drain lines again telling me it's hard to warranty work Bc you can never tell if someone has a lot if hair and is going to clog the drain quickly.  

I have called and my fiancée have called multiple times to discuss why I was charged and no one has returned a single phone call.  I would advise against using this company as they do not stand by their work or return phone calls.  I have also shared with  the neighborhood Facebook page that recommended them Bc this level of service is not acceptable.

Not sure about the company but service truck 86 was driving very unsafe and putting many people at risk of a crash more than 3 times that I was just driving next to for about 5 minutes.

I really hate to write bad reviews, however, for this particular company, I will make an exception. There are several reasons for this review... Shotty workmanship, property destruction, deception, and bullying toward elders.

I live at a rent house and the property owner (really nice older gentlemen in his 80's) hired me to remodel the bathroom. When I got to the plumbing area of the remodel, I asked the homeowner if he knew of a plumber that he would recommend. He told me that Hooper plumbing did work at his church and did a good job, so they were hired to do the small plumbing job needed for the remodel. I was installing a fiberglass shower and needed the drain pipe in the floor moved.

Hooper plumbing came to the house and told me that they would be able to do the job in 1 afternoon and told me that it was no big deal. So, we agreed to a time and set the date.

2 Guys showed up to my house and started the work. They had tools that didn't work and had to use mine, they took several breaks, left several times to get supplies, and had no idea what they were doing. I had to show them how to do the basic job. They destroyed the floor in the wrong place trying to find the pipe, which made fixing the floor all that much harder. I had just finished hanging drywall, which they promptly destroyed. They dropped my new 750.00 shower pan and cracked it. Once the drain was relocated, they told me that they had other jobs to finish and LEFT A GIANT HOLE IN MY SLAB. Then they informed me that it was Friday and that they would not be returning until the following Tuesday.

They finally sent 2 more people out to finish the job the following week.

They sent the landlord a $2100 invoice. My landlord contacted them to inform them that the invoice they sent was totally unreasonable, and they bullied him into paying way more than the job was worth. I informed Hooper Plumbing that if he didn't make it right that I was going to leave a bad review and the owner told me that he didn't care. So here it is.

Avoid this company at all costs!

Hooper is only as good as what they can get away with. My townhome complex used them for exterior repair work and they didn't even bother to pull permits with the City if University Park. They fixed the problem for the affected units but now other units that were fine are experiencing inside plumbing issues. They cut all the corners they can and only bandaid their fixes.

I have used Hooper Plumbing for many years at multiple houses I manage and they do an amazing job. They are quick , friendly and always on time. I highly recommend them  !!

I cannot say enough amazing things about Hooper. They've replaced our hot water heater, replaced a leaky valve in our master shower, and just this morning came out to check on a leaking pipe. I already had another sprinkler company at the house since it turns out it was a sprinkler leak, and Hooper didn't charge me anything for the service call! Their customer service is outstanding and their prices are amazing and straight forward - I truly can't recommend them enough!

I've worked with Hooper for years. This is the first time I'm reviewing because they got a new plumber earlier this week.  Was I blown away!
Patricia called me when he was on his way to give me the heads up that he was new.
WOw, did JD know his stuff. Not only did he fix the toilet in 3 minutes, but then he explained it in a very logical and simple way.
You get what you pay for at Hooper.  I didn't give them four stars b/c frankly, they are quite pricy. This is the Park Cities.
Patricia in the office is really spot-on, professional, and won't make a promise that their company won't deliver on. They're smart, fast, and really an expert in the field.

This company is bar none the greatest plumbing company in Dallas. The prices are great. The plumbers are extremely knowledgeable and honest. This company strives for repeat business not get all you can once and move on to the next customer. I highly recommend Hooper Plumbing for all your plumbing needs. I wouldn't call anyone else in Dallas for my plumbing needs.

The company provided excellent service they were very responsive and helpful I believe they been in business for over 50 years and there's a good reason for that

If you want prompt, excellent service calls and reasonable pricing, Hooper is your company to call. The HVAC technicians and plumbers are polite and professional as well. I always rely on Hooper when I need the job done well. Cannot say enough positive words for them! Bravo.

Fabulous folks! Ultimate customer service. Have used them for years! Very accommodating! Recommend them highly !!

Oh Yea, these are the guys to call. They have done some really difficult jobs for my family and
I trust their opinion and their work.  I would give them 6 stars if I could.

I got great service from Hoover, especially from Mike there. I had a buried commode waste line under our house (crawl space access) that has been a problem for years stopping up. One plunger wanted $5000 to fix it a couple of years ago. Mike crawled under the house to inspect the configuration, brought in an expert camera sub to view the line interior, then came back in a couple of days and dug out the old bad 8' section and replaced it, all for a fraction of my old quote. He was very professional, timely, and effective. Great work! Potty works now like new.