Best Plumbing Services in Texas

Art and Luis showed up wearing masks, due to COVID of course, we're on time. They were polite, friendly, and didn't mind answering questions that I had about the new air handler and condenser. 1st Call was quick to add me to their schedule and install the new unit, roughly 24 hours! They called to let me know that technicians were on the way and I would definitely recommend calling them because of how quick they were able to come out and replace the entire AC unit.

Justin was as professional as a professional should be. He was late, probably for the same reason, as he might have been late for the next person. He evaluated what was wrong with the waterline valve that feeds the ice maker on the refrigerator and gave me some options.  

Since I was the last appointment of the day/evening, he asked if he could come back the next morning right away. I said, sure! Justin made sure I was set, even in the event something prevented him from getting back right away--like a flat tire.

He came right away the next morning; he attended to every detail and wanted to be sure that he didn't overlook anything. I'd say that's a small price to pay for a little inconvenience.

I don't want any more plumbing problems. Nobody does, but I won't hesitate to call Thunderbird again. The first time was to fix leaky toilets and showers when we first moved in. 5 star service--customer and technical.

I had a major problem. I was outputting 23% more water per hour than normal and had a $200 water bill. I had a leak...somewhere. It's just me and I usually have bills under $100. I called a couple of companies, not very customer friendly to say the least then I started look for plumbers by their reviews. Red Brass had a solid 5 star review record so I called. I got in touch with Mitch. He said he could be there by 7 and he was. This leak was not obvious. There was nothing in the house that would indicate there was a leak. He looked absolutely everywhere. Isolated all of the water lines. He is by far the best at what he does. But what I want to highlight here is this. He said to me nobody ever wakes up thinking they want to call a plumber.  It's true. Of everything that goes wrong, you think of your pipes last because we all think those are solid and nothing can go wrong there. He is a person, not just a company. He understood my financial situation and his willingness and persistence to go out of his way to find and almost impossible leak amazed me. Not many people would go out of their way to help like he did. Not only would I recommend him and this company, I will be using them for all of my plumbing needs. Indoor and out.

Shamrock was timely, professional and very qualified. I would highly recommend using them.

They went over and above to make sure my imported unique jacuzzi tub to be fixed and properly installed. Very reasonable also. Very prompt on time and willing to help however they can.

Although this business is owned by family (my son in law's dad), I can speak to the service because I've used them 3 times and have several family members of my own that have used them as well.

PROS:

Their rates are reasonable. They literally have saved us thousands by completing jobs that others would have overcharged. One job we had quoted by another company and were able to really SEE the difference in price.

They do EVERYTHING with integrity as it is ingrained in who they are. That means if there's a more affordable way to do something, they'll tell you. It also means they can be trusted in your home and also trusted to do the job right and not cut corners.

They're professional and respectful of your home or business. Some service pros make a MESS in your home, overstep boundaries, talk or cuss on phone, etc. Not so with these guys, it's not their manner.

They're super knowledgeable and have been in business for decades. Karl is a LICENSED Master Plumber. For example, we had a shower that needed repair. Another company told us we'd have to tear out the wall and remove/replace shower doors to fix. Rutkowski plumbing ordered a cartridge and it was a simple fix.

CONS: They aren't super techy. They're traditional, so you'll get a phone call, a handshake and eye contact. Not really much of a con and rather nice.

If you're looking for a fast response, honesty, integrity and affordable rates, definitely give them a call!!

I never new how much water pressure one could actually have till now. I called 7 plumbers and he was the one. case resolved, I was in tears when my husband called me and told me the good news. I can't believe all these top company's couldn't figure it out like Roto rooter,  aaa auger plumbing, a affordable,  will fix it and 2 others that just scratched there head and said let me read up and get back with you. just get it done right the first time . I am so happy with this company and I'm once again a happy home owner

We had a disappointing experience with American Leak Detection.  It started off well when their tech came out to first look for the leak.  He was timely and professional, and by all accounts did his job properly.  He located our leak underneath a large stone walkway just a few feet outside of our front door.  They charged us $575 which we felt was fair and were thankful for the information.  

We then had some plumbers come out to get quotes on actually repairing the leak.  They were quite skeptical that there would be a pipe in that particular location and recommended we double check before proceeding with excavating underneath the walkway.  So, American Leak Detection came out again and located the leak in approximately the same spot.  They charged $350 for coming back out which we again thought was fair.  

We then hired a plumbing service to do the actual repair, part of which included $2000 for excavation.  They excavated underneath the walkway and found nothing.  No pipe.  No leak.  Just a bunch of rock and soil.  They did locate a leak about 20 ft away (not under the walkway) and repaired it.  

When I emailed American Leak Detection to let them know what had happened, their initial response was encouraging.  The employee that called seemed genuinely concerned about the issue and spoke glowingly of the owner and how much he cared about their customers.  They asked if they could come back out a third time and essentially do a post-mortem analysis, which we of course agreed to.  Afterward, they acknowledged that they should have located the leak in its actual location and not underneath the stone walkway.  They told us that their method is not foolproof, which was really more in the form of an excuse than an apology.  Also, we would have liked to have known that from the beginning instead of them standing behind their results when others were questioning it.  They offered a refund of the $575 we initially paid for them to come out, but said they needed to keep the other $350 to cover their costs.  We appreciated the offer, but there was no apology and no concern about the financial burden created for us by their mistakes.  

They eventually had a change of heart and agreed to refund all of the $925 we had paid them (for which we are grateful), but refused to help cover any amount of the $2000 we paid Steve's Plumbing to go looking for a leak that never existed.

The process of receiving a refund was drawn out over several weeks and mostly consisted of speaking with someone who was very defensive, said a lot of things about the situation that didn't make sense, and whose story changed several times.  She said we should have hired them to do the repair, but based on initial conversations and additional understanding provided by other plumbers, their reliance on their technology probably would have resulted in the actual leak being missed and a bunch of holes being made in our house to reroute our main line unnecessarily.

We can understand why the company wouldn't want to set a precedent of paying for plumbing services they didn't provide.  What we can't understand is how a company that claims to care so much about its customers can't even muster a passing sorry for the inconvenience when their mistakes prove to be very costly for those who hire them.  We would feel very differently about this situation if they had at least acknowledged and maybe even apologized for the $2000 we lost.  Instead, they chose to circle the wagons so fast they were rendered incapable of even the slightest bit of empathy, making it impossible to consider how the situation might actually be affecting one of their customers.  When we needed them to be the company they purport to be, they chose to be defensive and could not have cared less about out predicament.

So, based on our experience, I cannot in good conscience recommend that you hire this company (or at least this particular branch as they have multiple locations).  The 1 star review has nothing to do with the employees that came out or even the fact that their information was flawed.  Their technology isn't perfect and can't account for every single variable that might come up.   It has everything to do with how they chose to treat one of their customers when things didn't go according to plan.

Update:  We have had them out several times again since my initial review, and they have done a good job on everything for us.  They have been quick to come out when needed, and have worked hard to give us what we wanted.  Travis in particular, has been very good.

Showed up on time. Gave me a few different options to retrofit sink and plumbing in 1939 home. I appreciated that.

I had ABC come out to look at my office in June to diagnosis a strange problem.... There was a strange powder landing on my couch and floor. it was diagnosed as carpenter ants by the sales guy. The people who came to treat it shrugged their shoulders and told me it didn't look like carpenter ants to them but they would treat it. The dust continued and then I could see small track marks. I called ABC back to see if they would take another look and we scheduled a week out. The say of the sales guy sent me contracts and clearly wasn't planning on making the in person call. I called him and I was told again it was carpenter ants. When I explained that it never resolved he got defensive and argued with me. I called Ranger Pest Services (who have much better ratings). They came within 2 days and told me it was Powder Post Beatles which are as destructive as termites to all of the wood in my office. There is not really a way to treat the wood, you need to keep it from spreading. It looked like I would need to tear out as much of the wood in my office as possible. It turns out it was a mask I had bought in Mexico and the pests hatched. I got rid of the mask and my furniture is okay. Anyway... Call Ranger!

Bad, not honest, down right wrong!
Our home warranty company called Fred Wright plumbing to come out and fix a diverter that had broken just one month after a previous company replaced it.
We had already paid the previous company to install a new diverter in the tub handle and it was either not installed correctly or it was just a very cheap part. We had an agreement with the home warranty company that if Fred Wright plumbing found that the diverter was the problem again that we would not be charged a second time.

Joe refused to explain basic plumbing to the home warranty operator and instead told them that we broke the part ourself and on top of that told us that we would have to call and order the part and have it delivered before he could replace it.

The part was broken....but really....I am pretty sure I did not take the handle off and unto the part and break it and then put the handle and parts back on....pretty sure!

So we have paid $110.00 and now have no way to take a shower and must order the part ourself!

Joe is not welcome in my house again!

If I could give 0 stars I would. Some female said they'd be able to service our home the next day... the next day comes & she says they'd have to reschedule for the next day.... well that day comes & this dumb braud has the nerve to say they don't service our area (5 miles away).... my 3 kids went w/out water way longer than need be thanks to this company who asked for our address the day we set the apt up & never said they didn't service our area but proceeded to make an apt

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