Martin S.

4/14/2023

ABC HVAC repaired my Lennox system today. The condenser fan failed. The repair was completed under 24 hours since the call was placed.

Arthur T. was extremely knowledgeable and professional. Excellent experience.

Thank you very much!

Martin

RW H.

2/14/2023

The technician came did a service check and suggested we change the resin in the softener and a second unit that removes odor in our well water. The odor was installed in a small area with our water heater. The tech said he couldn't get it out and we would have to remove part of the wall. I told him EcoWater installed it there to which he replied that was the old owners not them. I suggested when you buy a company you buy the assets and liabilities. He said he would return with a helper to lift the unit out. Two weeks later he returns by alone and says another tech is coming and starts to work on the softener. Then tells me the charge will be $1400. I tell him not to continue and he leaves.

The softener service was in January 2023. In February 2023 the soften stops working, generating an error code. I call for service and am told they can't come for over a week. Today I'm waiting for a call that the tech is on his way. When I called yesterday they told me to call today to get an idea when they would arrive. Today they tell me between 8 and 6PM and refuse to be any more clear. Someone will call 30 minutes before the arrive and if I miss the call the appointment will be canceled.

The technician came did a service check and suggested we change the resin in the softener and a second unit that removes odor in our well water. The odor was installed in a small area with our water heater. The tech said he couldn't get it out and we would have to remove part of the wall. I told him EcoWater installed it there to which he replied that was the old owners not them. I suggested when you buy a company you buy the assets and liabilities. He said he would return with a helper to lift the unit out. Two weeks later he returns by alone and says another tech is coming and starts to work on the softener. Then tells me the charge will be $1400. I tell him not to continue and he leaves.

The softener service was in January 2023. In February 2023 the soften stops working, generating an error code. I call for service and am told they can't come for over a week. Today I'm waiting for a call that the tech is on his way. When I called yesterday they told me to call today to get an idea when they would arrive. Today they tell me between 8 and 6PM and refuse to be any more clear. Someone will call 30 minutes before the arrive and if I miss the call the appointment will be canceled.

Michael F.

02/07/2023 12:00:00 SA

I'm quite certain this is not typical for this store, but I requested service for a mouse (rat) issue in my garage over 2 months ago. I spoke with a Sean that came to the house once to do an assessment. Sent an email with a few options for our 'problem'. Unreachable for 2 weeks and finally said they were three weeks out from being able to service me. That was the second time we spoke. The first time was me following up on my first call that was never responded to. I had also emailed and called customer service. In which I was told that Sean would reach out to me. Didn't happen. Hence the second time we spoke.
I had been told that this was the place to go for all pest and lawn services. Well, scratch the pest service. You lost mine. As far as the lawn goes, I'm yet to talk to any one about that, but think they would be better off just letting me make a decision myself.
I've read other reviews and they say the same thing. The customer service is terrible. I CONCUR. Bummer!! I needed a pest control service. But since I was all but blown off, I called someone else that came and took care of the issue. One star SUCKS!! I'm happy to edit my review if anyone (but Sean) reaches out to me and can explain the lack of communication.
Are y'all so busy that you can cherry pick your clients? Do you actually do that? I would think you would want EVERYONE'S business. Just sayin'...

Update...

I received a phone call from one of the managers at ABC. I apologize, but your name did not stick. What stuck was what you thought would be a sufficient dollar amount to make up for our time and 'had to wait' time (ghosted for 2 months and it took a crappy review on yelp for someone to reach out). I apologize, but $200 off a $1000 service isn't enough to make me want to do business with you. I'm in sales and 100% in customer service. If it were me and my business, knowing that I'm probably going to get some referrals from this guy if I treat him right, I would have comped the service completely. Maybe you are not in a financial position to do that and $200 seems like a lot of $$ to you. Well, not these days. Most people spend $100 at the grocery store before they get to the stuff they need.
I changed my one star to two because someone took the time to call me. I don't think they are worth anything more because they still haven't done anything to give me a reason or a big enough incentive to utilize their services.

I'm happy to talk to someone and update my review again.

Molly M.

05/09/2023 12:00:00 SA

This company does it right. Fair pricing, great customer service and they keep at it until the problem is solved. Benjamin was on time and professional and knowledgeable as we hired ABC to remove the animals that had gotten in our attic. I have used other services at other homes and ABC was by far the best and most reasonably priced.

John C.

4/19/2023

A rude company that will wake you up at 6:59 if you have the misfortune of someone around you hiring them. They do it because they can not a verry polite policy.

Eric B.

7/28/2022

Update:

Richard Goertz came out to repair our garage freezer. They diagnosed the issue quickly and made the repair in less than an hour. He had a shadow (training someone new) and as a teacher, I appreciated seeing the interaction and the manner in which his shadow was alliwed to conduct the work while he filled in knowledge and experience related to this and similar issues. Too cool.

Ryan Kinkade came out to look over our sprinkler system...we had lost a pop-up and had a leak in our garden drip system as well as a few sprinklers we needed to raise up in a couple beds put in after the sprinklers, and a line that had popped above ground even. Ryan was profesdional, courteous, and personable and cranked out every repair faster than I thought possible. Pricing was cheaper than I expected. Ryan ran everythin to make sure our whole system was where ot need to be. I'd highly recommend.

Harry K.

4/21/2023

Not sure if this company is still in business in Austin. I supposedly have a service contract with them. But two requests for service have not been acknowledged.

Colin B.

10/25/2022

I've been using ABC for several years now and I think its finally time to move on. The good - they are relatively cheap and they can really help with anything home related. The bad - they have absolutely horrid customer service and their scheduling team is a nightmare. I use them for pest control and HVAC servicing. The pest control is decent - they schedule on a day and the specialist shows up when they are ready and sprays the home.

The HVAC is where the nightmares come in and is the primary reason I'll be bringing my business elsewhere. They refuse to give you anything shorter than a 10 hour window. I don't know if they assume all their customers have nothing to do all day, but a 10 hour window is ridiculous. They don't update you in the morning with a tighter window like other companies. Once a tech is ready to come to your home they give you a call. If you don't respond within NINE MINUTES they will cancel your appointment. They expect their customers to wait 10 hours but they can't even wait 10 minutes themselves.

Now comes the price gouging. If you have a service contract with them and they service your HVAC system, DO NOT use them for any repairs. They assume that you are more likely to go with them since you already have them there, but they charge double the price of their competition for significantly worse service. They quoted me $1900 for a small leak in my mini-split and I had 3 competitors come by to give me competing quotes. All 3 came in between $500 and $850.

Les L.

2/21/2023

I had abc repair my sprinkler system today! Great job! David Dominguez was my tech!! Great job very conscientious and professional! I definitely recommend this business here in Marble Falls! Reasonable prices also!

Kris M.

04/01/2022 12:00:00 SA

I've used ABC for the last 9 months. They installed grass sod in my front yard, and have provided ongoing lawn mowing and fertilization since then.

First, when they came to install the sod, I was not home (which they said was fine at scheduling). But they never reached out to me by phone to tell me they finished the work, nor to tell me the best way to care for the sod. They actually forgot to do a few things that were on the original quote. But since they never told me that they were finished, I assumed they would come back to finish the work. After a week, I finally called them and only then did they come to finish the work.

First, my sod never took, so half my yard is dead. I have been working with them for two months to try to get a warranty replacement for the sod, but they keep saying it will happen soon.

Finally, when I had them install the sod, I also purchased a fertilization package, which I paid for the next six months, even though half my lawn was dead.

At this point, I paid $3k for the new sod + $600 for ongoing maintenance, but my hard looks worse than it had before they started.

I wish I hadn't made the replacement at all. Yes, my yard was 100% weeds, but it was still green and lush. Now it is just dead.

Laurie S.

11/05/2022 12:00:00 SA

My lawn/pest control services have been long term with ABC. I've had a crisis of confidence with services. and hats off to everybody, top to bottom, for helping me work it out. I am, once again, a fan.

The past is the past- Pandemic conditions ruled the world. Labor was expensive. Window of services got wild. Weather still an issue.

Here's why I stayed with ABC Home And Commercial Services. The customer service people respect me as a long-term customer. Crews are now stable, established and pros in all ways.

Cut to last week. One time clean up happened. The before and after pics (c'mon ABC- post them!) a stunning example of what a real crew can do, in short order. Now I can actually see what can happen in the spring. And as much as possible beds/irrigation is safe.

My deepest thanks to Jose, the foreman, and our young men who made it happen. Everything as I asked. Because I was home, I was asked at any turn about what direction I had. I have opinions that with the best pros turned into real.

Because of it all, I have a clean slate, and my favorite plants intact. A great view of what we can do in the spring.

I also recognize Liz in customer service for her calm voice to get me to where I have questions. Samantha in Lawn Care for orchestrating the weather related dance.

Things are looking UP!

Carlos J.

12/26/2022

They have continued to send bills for services never done. Very wrong and unethical. Please don't support this company and their shady practices as there are many many better options in our area.

Keiko H.

7/23/2022

We have been getting our AC system serviced for the past several years from this company. In May they called and asked if we wanted the AC system maintenance again. I usually make calls and make appointments. This year I wasn't sure if I wanted use this company but since they called we decided to schedule the appointment which was 2 months away. The lady we spoke to said we could pay at the time we were making appointment or pay at the time we get service. So we chose to pay at the time of service like we have paid for the past years. But a week prior we called and cancelled the service due to my work schedule.

End of last month, I received a call and it was automated message saying I need to call the office as there is an important message. I cancelled the service so I thought they wanted me to reschedule or something. I called and the person I spoke to said I needed to pay for the AC system service. I said to her I cancelled the service why would I need to pay when I haven't even rescheduled?? They said oh, you want to pay when you get service. I will make a note of it and hang up. Today I received a bill for $150.00!! I cancelled the service ahead of time and haven't even rescheduled. I am not going to pay when we haven't had any service scheduled. Obviously, this company seems to be disorganized.

Actually the reason I was hesitant to use this company was that technicians kept calling my husband at the days of service even if WE ASKED THEM to CALL MY NUMBER as I would be the one home. This time when they called us for services, I actually told them unless they stop calling my husband on the day of service, we weren't interested. The lady said I needed to be primary account holder. They can't separate phone number of account holder and contact person for the days of scheduled service.

Simeon J.

06/01/2022 12:00:00 SA

Les, Thank you for your reply. Our community manager has an incredibly full plate already and shouldn't need to be bugged by the many members of our community for a service y'all provide. I appreciate that the pool has since been cleaned again and looks much better. I hope we continue to experience the level of service we received after I submitted my complaint. I have updated my rating and will keep you informed of the quality of service we experience as needed. Thanks for your help.

Herlinda C.

12/01/2022 12:00:00 SA

Ed was very helpful with our problem that we had. He was very nice and professional. He is very friendly and knowledgeable of the situation we have with a bird nesting in our bathroom vent. We will have a tech come out to fix it, in the future. Thank you very much for sending Ed.

Pat C.

11/11/2022 12:00:00 SA

We had been watching the dry rot under our front eaves get worse over the past couple of years, but did not know whom to call for a fix. So I called ABC, whose folks do a good job on our plumbing and HVAC and asked if they had a repair guy. Humberto did a great job in a few hours. The wood he got for the fix was the only cost add-on and it was reasonable in price. We already had the primer and exterior paint. He did a better job than I had done on a similar project at the back of the house.

Ryan S.

11/30/2021

Do. Not. Use.

We had them out over a year ago and they repaired our HVAC. Same day, we signed up with a service plan to have them come out for a checkup every 6 months. We never EVER saw them again. I called and called. Nothing.

Then we had our HVAC go out and in a panic we called the only number we knew, the idiots at ABC again. The guy came out, said that he needed to look into it further but felt confident about what it was, but then never got back to us. Again, I called and called. Nothing. We had to call someone else eventually. Then they sent me the bill which I refused to pay. After sending me 16 more paper copies and never being able to get a hold of someone on the phone or via email, I caved and paid it.

But, I'm disputing the payment through my credit card company. The people that work here are pure evil. Top to bottom.

Jennifer G.

6/19/2022

Called them to get rid of wasp nests before getting our house painted. Easy process to schedule. When I realized nest that was in between a screen and window they can back out and took care of it. Would use them again.

Tisha L.

04/12/2022 12:00:00 SA

They intentionally created their billing process in a way that is so confusing and honestly feels like a scam. They hounded me for months for services that I'm 100% sure I didn't receive. I finally paid $200+ to get rid of them. 4 months later I receive a $50 bill for some mystery service that I apparently received AFTER I cancelled!! Do yourself a favor and use another company.

Rodrigo C.

01/04/2023 12:00:00 SA

We have used ABC Home and Commercial for many years. Typically, their service is standard, but recently, Charles has been servicing our HVAC. Charles is very knowledgeable and very professional.

Amanda V.

6/13/2022

They have disappointed me yet again. This time it's the HVAC department. Called at 7:40am. Was told they'd check the schedule and get back with me. It was almost 12 and hadn't heard a word. Called to get an I date and was told I could pay $130 for after hours service or it would be next week before they could get someone out. Why was that not told to me at 7:40am. Why did I have to follow up? My house is 85 degrees right now. I could spent the last 4 hours finding another repair company. This time I will not delete my review. I don't care what manager calls me about it.

Kylie M.

4/21/2022

Paid $1400 a couple weeks ago to fix a leak in the HVAC system - about $900 of that went towards refilling refigerant.

Fast forward 2 weeks, they didn't actually fix the leak. This time, a $1500+ bill with over $700 going towards the refigerant that leaked out because they didn't fix it the first time...

Don't waste you dollars.

Bill G.

3/23/2023

This is regarding handyman services. Requested two corners of fascia board to be replaced, maybe 12-15 linear feet altogether. Speaking to the estimator, Bob, I understood the 4hr minimum and a potential for overtime charges. Fine, I know the job could be done easily in 4hrs because I've done it myself but just don't feel like doing this kind of work any longer. So I get a call from the technician, Dan, who immediately, I mean immediately begins to tell me that a half-day will definitely not be enough time to perform the work. I explained in detail what needed to be done and he began regaling me with his carpentry prowess. Great, I love good work and I am a pretty good carpenter also so I welcome and appreciate workmanship. Dan continued telling me any number of different reasons why he could not do the work in the allotted time. After expressing my frustration with their estimating process I point blank suggested that Dan come give me 4hrs of hard work and he could leave promptly thereafter to which he replied that he was disinclined and he didn't like dealing with strong personalities. Well, cry me a river, Dan. I could go on in more detail but I want to get to the heart of the matter. Their estimating is lousy when they don't look at the job and tell customers about the 4hr minimum. It leads to precisely this kind of miscommunication. Additionally, it lends itself to precisely this kind of abuse with the technician, before even seeing the job, is trying to add more hours. It is a bait and switch plain and simple. And, if anyone at ABC replies to this I will assure you the first thing out of their mouth will be about the lengthy time in business and their integrity as a cover for this lousy and abusive system. One last thing, as I was speaking to the estimator I determined that if the technician needed materials the time spent running to fetch them would be part of the 4hr minimum. So, I got the necessary lumber, paint and painting supplies, caulk, ladder and even set out saw horses, extension cord etc. They are sitting in my yard in position for the work. All that dude had to do was show up and provide 4hrs of work, exactly what I contracted for...not one thing more and certainly not for more hours before he even showed up for work. 100% DO NOT RECOMMEND

Linda P.

12/01/2022 12:00:00 SA

My neighborhood uses this company and they literally wake me up every single Thursday morning with their leaf blowers and hedge trimmers. Right outside my window it is SO noisy and headache inducing every single week. Sometimes they don't stop until 2pm it is awful. I have to wear ear plugs in my own home all day. I'd rather have uncut grass than hear the awful noise all day.

Darin C.

4/22/2022

My next door neighbor had ABC come out and mow her yard pick up oak leaves. When they were done, my entire driveway, car and front porch were all covered in a layer of dirt that they had blown from her yard onto mine. They also blew piles of oak leaves onto my yard instead of picking them up for my neighbor. I called and spoke to a manager, who was supposed to return my call, but I never heard back. I haven't experienced such terrible quality and customer service from any other lawn care provider. I know that I will NEVER use ABC for their lawn services.

Philip G.

4/17/2022

I had ABC come over to give me an estimate to install a 240v outlet in my garage to charge an electric car. The installer gave me an estimate, and asked me if I was planning on applying for the city's rebate for this kind of installation. Before I could even respond he said that I probably shouldn't do that because it would require an inspection at some point which, he said, would make it take too long and said he could do the install right then. So he basically talked me out of something that would have resulted in a 50% rebate of what I was about to pay. Not wanting to think about it too much I stupidly said ok, and he proceeded with the installation. For barely 2 hours of work to install an outlet that wasn't even a couple of feet from the panel, I paid over $600!!!

I was kind of dumbfounded after he left, and it took a couple of days for me to wonder if the installation was even done properly and/or safely. Either way, though, I apparently can't get the city's rebate because no city inspection was done.

So if you want this kind of work -- or anything related -- done, make sure to check with the city first and don't get railroaded into something you're not sure about. And go with someone else.

Connie H.

4/25/2022

***** Overall
ABC predominantly has a strong Customer Service focus. Their prices are competitive, they try to use products that are safe for humans and animals, their techs are great at communicating appointments, approximate arrival time, job completion and relaying information about issues the customer may want to consider. Their website is easy to navigate once you register, you can download pdfs of previous month(s) bills, pay online, send messages.

***** Pest Control
This is the first department I hired with ABC. I needed serious help keeping fire ants under control in my yard, and found consumer-grade products weren't sufficient. I've had a contract with them for this service for about 5 years and only had to call requesting revisits for something missed 4-5 times in those 5 years. They've always been very quick to respond to these requests for revisits. As mentioned above, their techs communicate everything in a timely fashion, they're also professional, courteous and thorough. Gotta love great Customer Service! I also love that I don't have to be present for them to do their job well. WTG Pest Control Department!

***** Irrigation
I've only called ABC for help with my irrigation system once because I didn't know they had an Irrigation department. I wish I had known earlier, it would have saved me a lot of time and frustration with others!
I called them in 2021 after Central Texas' February Snowmageddon, to make sure I wasn't going to have water fountains all over my yard when irrigation season began. The guy they sent out did a thorough inspection, found a couple of irrigation heads previous companies had missed and talked to me about how to find the lost irrigation cut-off in the yard, so I don't have to shut off water at the water main when my 20+ year old irrigation system sometimes develops a leak.
The cost for the repairs was competitive with other companies I've used. I really appreciated them not trying to upsale me to an entirely new irrigation system like one of the companies I used to use. Their tech communicated in a timely manner, was professional, friendly, thorough. They earned my return business.

***** Lawn Fertilization
I called this department after Snowmageddon 2021 to help my lawn quickly recover from the unseasonably cold weather it had endured. The tech they sent out walked the lawn and put together a thorough proposal that included an option for a twice annually contract to service the lawn in spring and fall each year. My lawn's well established, so I didn't opt for the contract, only the one service that essentially provided nutrients to feed the grass. He also gave me suggestions to how to inexpensively aerate my clay-heavy soil to help my St. Augustine thrive. The yard and trees both loved the treatment ABC gave them.

** Lawn Cleanup
Since I'd had such great experiences with ABC, last year I decided to try them for lawn maintenance. Unfortunately, my experience with this department was disappointing.

While they did a great job communicating about appointments, arrival and completion, I was unable to get their lawn team to mow my St. Augustine at the 4 needed for it to be healthy. After 3-4 visits every other week, and more than a few attempts to address the cut height via phone call, texts, attempting to communicate with the lawn care team in person, I gave up, and cancelled the contract before my lawn got damaged from the Texas heat.

For those who aren't particularly concerned about lawn height, ABC's prices are very competitive.

***** Electrical
I've only hired ABC once for electrical issues. I needed ballasts and bulbs replaced in an overhead fixture, I wanted a few light switches swapped out for dimmer switches, I was having problems with the garage lights and I was having some issues with a couple grounded outlets in the kitchen.

As usual, the guy they sent out was professional, efficient, and communicated in a timely manner about appointment, arrival time, and resolutions.

The electrician thoroughly checked the fuse box and the house, and spent quite a bit of time educating me about what was causing the problems in my house (hidden grounded outlet was flipped, sensors on garage lights worn out) and provided information on how to address similar issues in the future. I know basically nothing about electrical systems, except to avoid them and call a professional, so the time and education was appreciated, though I'll still call them if I have issues beyond flipping a switch in the fuse box or changing a light bulb.

Overall, I'm really satisfied with ABC's commitment to Customer Service, their competitive pricing, their honesty in business transactions. I always try to find local businesses that have sound ethical practices to do business with and ABC is one company I'll continue to use often.

Alys R.

11/29/2022

We used ABC for landscaping service. We spent a large amount of money having them rework our flowerbeds and install new plants. Of the new plants 16 were dead within 6 months. When we contacted them we were told there was no warranty without an irrigation system. We were NEVER told this upfront before the work was done. We were given a quote to replace the plants with no discount even considered. We only have to assume the new plants will also have no warranty. It is poor business that the policy is not made clear from the beginning.

Ernie A.

10/04/2021 12:00:00 SA

We used ABC for indoor treatment. The technician was on time and professional but unfortunately the service was not effective. Bummer.

I figured I could call them up and have them come back our free of charge but sadness. We were just outside the 30-day warranty. Going to try a different company.

Luci C.

3/27/2022

ABC has been great! We use them for their pest control services. Jihad is professional, timely/prompt, cares about the work he does, and has a wonderful and friendly personality! Great customer service all around from scheduling to service provided . Treated all pest issues well and I have no complaints.

Mehrdad V.

10/29/2021

Outstanding service! the staff is great, knowledgeable, cooperative, and kind people.
I apprecaiet outstanding customer care I have received form Mr. Ed Szymanski, Ms. Veronica Balderas, and Mr. Steven Aguilar. Ed is very informative of the products and the process and was very attentive and responsive to all my questions. you sure want to talk to Ed before making final decisions in any pest control services you need to get don. Veronica provided the best most convenient schedule for the buildings' termite treatments. She is full of energy and gets the job done! Steven was the initial technician who came by the house and provided the estimate and explained the scope of this work. He was very courteous and took his time to get the best evaluation of the homes for the treatment.
Much thanks go to Mr. Jenkins to have such outstanding staff!
Mike Vatani

Chris L.

8/22/2019

We signed ABC up for our monthly pest, mosquito and rodent control at our home in Hill Country. We also recently selected them to help us clean our gutters and also trim our oak trees. With all of these services they offer a discount which is nice. I always worry that companies like this who bundle many different services are a jack of all trades, master of none but so far they have been great! They have different specialists for each service.

The only issue we have had was the tree trimmers accidentally spilled oil all over our driveway while filling up the chainsaw. After it happened they mentioned that they were sending someone out to clean it but nobody came. When I called to see if they will come out and clean it they asked to call me back and I still haven't heard back. I spent 2 hours this weekend trying to get the oil off with no luck. I'm hoping they will take care of this and I will change my review to a 5 star.

*** UPDATED 8/15/19 ***
The ABC team sent out their power wash team to clean off the oil. They were unsuccessful getting all of the oil off but it looks much better! I appreciate that ABC tried to make good on it.

Robin G.

10/15/2021

Unfortunately, the quality of services for ABC Pest and Rodent has taken a big decline. We've been loyal customers for years - on their maintenance plan after spending thousands of dollars working to get our rodent situation under control. We have worked for the past three months to get ABC to come and address a return of rodent infestation -- each time a technician comes out and appears clueless to the problem, but adds he will write a note and have someone else call. In recent months they either don't document, or worse, document inaccurately visits and calls. If you have decomposing rodents in your home causing stench and house flies, be prepared to wait a week for anyone at ABC to come out!

Jayme B.

6/16/2020

Ok, so a bit of an update to this, this service did not last. Just 3 weeks later and the trees again have yellowing leaves. I figured out the issue on my own, they need water! I bought a wand that you stick in the ground, it goes about 12 deep, and injects water into the ground. Within 3-4 days the test tree I was doing it on perked up and had all green leaves. So... long story short, I don't believe their service helped, maybe they didn't loosen the ground enough, or that isn't the root cause of my issues. Ether way I have my trees fixed on my own.

David T.

06/02/2022 12:00:00 SA

Bad service! I called them at the beginning of last week. I got transferred to the residential department. I told her that we were having roach problems and in dire need of an exterminator. She looked us up in the system and she said the last time we had service was 2018. So thru her I scheduled an appointment for June 1st between 12 and 5 and the technician would call me when he was on the way. Well 4 o'clock rolled around and no phone call. I call the main office and again I'm transferred to the residential department. Same process let me look you up in the system. Again they found me in the system and they find no appointment for today. I told her why would I make that up? She goes into her I don't care mode. She tries to explain the process to me. Again why would I make it up. ABC Pest and Lawn I will never use you again and will recommend Bug Masters to others. They took care of my needs with one phone call and no step process to get an exterminator out to my residence. Bad way of handling your mistake by your receptionist. Bad attitude. Not helpful at all.

Mark S.

12/28/2021

Handled our rodent problem quickly and efficiently. Did a good job sealing up entry points.

J. Q.

5/27/2020

It is horribly unbelievable, ABC Commerical killed my St. Augustine lawn grass with their Lawn Care Initial Service and run away.

They came to do the Lawn Care Fertilization Initial on Feb 20, which was supposed to fertilize the lawn grass and control the weeds. However, the grass turned to yellow in a couple of weeks, with a pattern of being sprayed along the edges of my property, so I let them know right away. Surprisingly, no response at all, until I wrote the email to cancel all the services.

After 12 days, on Mar 30, their Lawn Care manager finally showed up to see the grass, with a plant researcher, promised that they would check out the issue and let me know the result. Since then on, I never heard about an effective solution but a worker dropping by to say SORRY and apply some liquid of Disease Controls and Fungicide treatment, as the range of dead grass was expanding day by day.

Obviously, a SORRY didn't solve the issue. TWO MONTHS is long enough to have the grass grow back if there were a REAL solution. ABC Commercial is untrustworthy, not capable of taking care of your lawn, and WON'T be responsible for what they have done.

Jason B.

12/07/2021 12:00:00 SA

Called ABC about their handyman service to replace some drywall in our garage that was damaged during the winter ice storm. Bill in the handyman area called and we set up a date within 5 days of our conversation. Floyd arrived on time, if not earlier than quoted, and did a professional job on the repair. Was courteous, professional and cleaned up after his work

A O.

8/24/2022

I urgently needed a handyman and reached out to ABC. I got a call from Randall to schedule the service on the first available date and confirmed Manual the handyman would be at my home between 8-8:30am. I rearranged my entire work schedule, including travel plans, to be at home for the first half of the day. No one showed up. I called ABC and was told that I never got scheduled! The person I spoke with was unable to solve the problem without speaking to her supervisor and couldn't provide a timeframe for when I'd hear back. I don't understand how a company can be so disorganized and unable to deliver services to the customers it claims to serve. I am extremely disappointed and do not recommend ABC if you need reliability and actually want someone to show up when you need them.

Tommy R.

8/19/2021

***Update*** I had someone else contact me on 8/19 and they were able to perform the gutter cleaning today. I'm glad that they were able to resolve the issue before the weekend after I was initially told it would not be possible to have the work performed today.

Bottom line is that you should never do business with a company that wants payment before performing a service. My credit card was charged on 8/10 and they were supposed to come out to my home to perform a gutter cleaning on 8/18. Received a voicemail on 8/18 stating they had someone out and rescheduled my appointment for Saturday. I would not have went with this company had they provided any expectation on how long it would take to get someone out to my home. I would have also expected someone to be at my home the following day not three days after the original appointment date. This is the second time I received the runaround with this company regarding a service appointment. Now I need to find another company to take care of the gutter cleaning.

Joseph M.

9/27/2021

*BE WARNED* If you like wasting thousands of dollars and months of your life then this landscape design service is for you! When I decided to invest a bit in giving my landscape a facelift I decided to go with ABC, since they were already my weekly mow & blow service. I fully regret this decision. First, it took over a month to send a landscape designer to my house to discuss the project. That should have been a red flag right there. I was sold on a vision of how nice everything would be. The install was scheduled for another 6+ weeks from then. When the day finally arrived I couldn't have been more underwhelmed. They couldn't find a number of the plants that were in our plan and the plants they did install were the most immature tiny plants imaginable. With patience for them to grow that could have been acceptable except that so many of them died within two weeks of being planted. I called and it took several more weeks for a supervisor to come out to assess the situation. Then 6+ more weeks for a crew to come out and replace the dead plants and patches of grass (I first contacted ABC in April and at the time of this review it is nearly October). Again they couldn't find all of the plants that needed replacing and simply said someone would have to come back to handle that at another time (I haven't heard from them since). The grass and a couple of plants, including a 5' tree that was replaced all died almost instantly after install. I must stress that this is NOT an irrigation problem. In fact, I had a professional irrigation company come out immediately following the install to make sure everything was working properly.

Look, I understand that with Covid things are taking longer and supplies are harder to find, but this was still just such a poor experience. Those things could have and should have been communicated upfront before I dropped $10k+ on something worth maybe half of that at best. At this point, I'm not calling ABC back and wasting more time. Sadly I'm going to have to cut my losses and call a more reliable landscaping company. And yes, I will be canceling my ABC lawn mowing service as a result of this. Such a shame.

James W.

1/23/2021

Well I'm bringing them up to 4 Stars for their pesticide services. Still minus one star for pricing way above the going rate on other services such as electricians ($300 to remove one regular light switch and install one automatic light switch, and I have the switch), handyman services ($1,600 to paint and hang a set of French doors where a set of French doors already exist), and Christmas light services ($1,600 for 60' of custom lights. Put up and take down. Then $600 a year after that). It's a shame they're so expensive, as I would use them exclusively for those services if the pricing was reasonable, as it's not easy finding qualified services such as those. Well back to the pesticide services. Though they couldn't get rid of our ant problem, the area service manager called me the other day and apologized for not being able to resolve our ant issues, and they refunded us for our last service fee with them. Now that's great customer service, and I have no issue with giving praise, when praise is due. I had no issue with their pesticide service program or technicians, but I wasn't going to continue to pay for that service if the ant infestation couldn't be resolved. At no fault of theirs, the ants were inside of our wall. With that, I had to hire Home Team as they are the only ones who can inject pesticide into the TAEXX system that's installed in our home. Thanks ABC for great customer service. Lower your prices on other services and I'll be glad to hire y'all out for some work that I need done.

Peter L.

1/15/2022

Around February 2020, my next-door neighbor and I noticed gnawing, scratching, and running noises in our ceilings and walls. Live traps confirmed that it was rats.
We contacted the condominium management company, who contracted with ABC to control the pests. Different strategies were tried, including trapping, baits, plugging holes in the building exterior, smoke tests, and some exterior remodeling work. The strategies would work for one to several months and then the rats would return. It is coming up on two years now, and ABC still has not been able to come up with a permanent solution.
The folks there seem to be nice but are not very timely in their responsiveness; I do not know how much of that is due to working with/through our condo management company. I would give ABC Home & Commercial Services a B for effort, and a D for finding a permanent solution.

Kelli T.

10/30/2020

We don't have a lot of options out in Manor (more are starting to pop up),. We now use ABC for a variety of needs.

First - Pest Control. I wanted a company that was legitimate. After having a small one do pest control and going up on price while we still dealt with pest issues constantly, we turned to ABC. We have not had any problems since taking them for Pest Control. By the time the critters start showing up (and trust me, our dogs and cats know when they do), it's already time for ABC to come back out. Their cost regarding pest control is reasonable and is comparable to other places.

Second - Appliances. My roommate and I have no idea what we are doing with this kind of stuff! Our fathers always helped us (I know we are those types of girls) and they live too far away. We have had them come out twice for two different issues. The man who came out was so professional and friendly. The customer service when we made the appointment was great. The cost was a little high for me, but at the same time, we couldn't do it ourselves and they had no problem explaining each cost. We both showed it to our father's and labor is a bit high anywhere you go, but we received confirmation that ABC didn't' charge us for anything we didn't need! And the guy was so honest about the fact that he could fix it but he'd back out in a few months and maybe we should consider a new dryer. I applaud honesty and it makes me stick with a company.

Third - rats! Somehow we got rats in our attic recently. Horrible rats. Luckily, the predators in our home have kept them out of the house. This is a current situation going on, but they scheduled a visit within 24 hours to inspect and quote. Considering their service includes plugging any holes, trapping, and coming back multiple times (not to mention the one year warranty on rodents in the attic), I have to say so far I'm floored at the professionalism and job they have done. We still have one more visit coming up for them to check the final traps, but they are thorough and take their time each time they are here to make sure the job is well-done.

Fourth - we decided to get a quote for lawn services. I will be switching to them soon! Their cost is beyond reasonable for our size lawn.

I have absolutely NO complaints. From customer service, appointment scheduling, emails of invoices and quotes, individuals who come out to the property, and to the easy-to-use website, I'm a fan and highly recommend them.

**edited for some grammatical errors, oops!

Lauria M.

10/13/2021

Been waiting over a week for appointment. OFFICE gave person the wrong address....So then they dont have time to come today to look at landscaping issue. I Am so pissed off. I will not call them again for anything.
I gave office my address haven't lived at other place since 2017.

Shannon L.

03/11/2021 12:00:00 SA

The real deal! We had a rodent issue in our attic and tried two other companies first... you know...because they were cheaper. We finally called ABC and wished we had to start... they were professional and competent and had the issue resolved in no time.

Grant M.

06/07/2022 12:00:00 SA

This business is very customer service friendly. They came out and mowed my parents yard. Very sharp cutting and excellent customer service and response time.

Jesh L.

07/01/2022 12:00:00 SA

Terrible customer service. Stay away! They make you pay monthly, but will not let you schedule monthly pest control calls. We had a bad roach/insect/wasp issue so we specifically asked if someone could come out once a month for a bit until the issue was resolved and they refused.

R T.

06/10/2022 12:00:00 SA

funny how the owner says our company at is having a hard time finding accounts when someone complains. you know who I am. this just happened. No one cared until I wrote this public post. this company overcharges and gives excuses on why they do like they are the only ones dealing with high gas prices.
why does it take a bad review to get a response? this just happened so I'm sure you can recall unless...... oh this happens so often maybe you get everyone mixed up....

Greg P.

7/30/2021

If you want someone to fix what you have and not hard-sell you on a new appliance, go with ABC.

Leila R.

05/04/2022 12:00:00 SA

great service but tell your employees to stop texting and driving.

Trish B.

1/13/2021

I called and scheduled a pest control visit.
On the day of my appointment, no one showed up. I called ABC and the attendant was clearly confused. Not sure why. She asked for my phone number, which they already had, and told me someone would call me back.
No one called. I guess they don't need new business.

D. B.

06/03/2020 12:00:00 SA

I've relied on ABC for everything from lawn maintenance, handyman services, seasonal work with installing lights...well I've pretty much used almost all of their services. They've never been AMAZING but they have been really good at getting work completed so long as you set up your expectations before work begins, they are reliable and if for some reason miss the mark ALWAYS make it right!

That being said they're not that company any longer. Not sure what has happened, maybe trying to do to much with pretty much any service under the roof? I hope they can get back to being good, I need your services!

Lisa S.

11/20/2020

We have used ABC for 6 years for our lawn/tree/window/pest service. Until this year we have been more than happy with their service, that's why we have used them for so many things. This year though, the lawn service has gone down hill substantially. They don't show up when expected this has happened multiple times in the last few months and when I call to check on things I have been told that I am in the schedule and no one shows.
The reason I use ABC is because I liked their reliability. That has gone by the wayside. I called and talked to Stephanie, the supervisor for lawn care and only once did she see that the guys came that day.

Melanie B.

04/07/2020 12:00:00 SA

I have lived in the Austin area for over 35 years and have seen the ABC commercials hundreds of times. I always felt they were super authentic and reliable.
I just happen to be married to a wonderful DIY handyman. Well until... we bought a condo with almost a 20 foot ceiling and the builder ceiling fan wasn't up to par. I called ABC and scheduled them to come out for a free estimate. They were super nice on the call and were able to schedule Joshua G to come out the next day. Avery was the gal on the phone and she was super eager to help and very kind.
Cassandra gave me a ring this morning and said they were on their way. Joshua showed up. Covered his shoes. Super friendly and knew his stuff.
When he left my husband and I both said that he was top notch. We haven't had our services completed yet but just wanted to start this review of my first impression of this company is exactly what I suspected from all the commercials.
I love how this company is so active and involved in our community.
They sent over an estimate immediately and I called and accepted. I'm looking forward to my new ceiling fan and electrical outlet for my sauna and I feel confident it will be done efficient and properly. I'm sure it would be cheaper to find a guy on Craigslist but the peace of mind we already have for a job done right is worth the extra cost. Plus we love supporting local companies who give back.
We are an active duty military family and my husband is gone quite a bit. I'm going to feel more confident knowing this trustworthy company is just a phone call away. I will post pics and update in a few days after the job is complete. So far 5 shining bright stars for ABC! (Commerical services not pest control)

Daniel B.

8/18/2021

Just got nearly run over by one of their trucks just now at 12th and San Antonio. I thought he was going to stop because I was fully into the crosswalk and he came within inches of striking me. I locked eyes with him as he did it to, he didn't care. These are the type of people they hire.

Carla S.

6/17/2021

I've been using ABC Pest Control for several years and have been very pleased with the service. I rarely see bugs in the house. They also helped when critters got in the attic and chewed thru the ducts to make nests or maybe just to drive us crazy. The critters drove my cat crazy and she literally was trying to climb the walls to hunt them. Anyway, they sealed the attic and took care of the critters. And when we thought squirrels found a new way in, they came out right away to check - we were hearing them race across the roof, they were not inside. I have them out once a quarter. Brett always takes the time explain when I have questions and the office staff is always so nice and professional ( and very calm too)

Kirsten R S.

06/08/2020 12:00:00 SA

ABC did window cleaning and house pressure washing for me today. One complaint - I am now blinded by the sunlight streaming through my windows! The difference is shocking! I LOVE IT! The back of the house had a huge mildew stain on it and that is completely gone! I should not have waited so long to do this. It looks beautiful.
Also, the two guys who came out were super polite and thorough. I can't believe that I didn't get their names. (I just called ABC to ask. The guys names are Bryan and Jeremiah.) It was a perfect experience!

Suresh K.

4/29/2021

I installed my softener with ECO Water and 2 years back ABC bought the water softener division from ECO water. Eco water customer service used to be really nice. Their price for annual maintenance and filter replacement was close to 220$. Last year after ABC took over, the price went up to 300$. This year when i called to schedule a annual maintenance, i was told my the customer rep over the phone the tech will provide me the detail of the pricing when they reach my home on the day of work. They gave me a price of 370$ and told me that they won't clean the tank or provide salt any more. Basically they increased the service by $70 and reduced the work they do.
so now after 2 years and $120 increase in fee and they also wants to do less work. What a rip off. Not going to recommend them anymore. Don't get caught in their scam.

Bobby M.

4/15/2021

Spectacular service. This company has showed to me that their care for their customers. They are prompt. Their company workers are very professional. They are honest. They do their job that they have been hired to do. I would highly recommend them to others.

Shane S.

04/06/2019 12:00:00 SA

I was contacted by a senior member of management after my initial review, and, admittedly, I hesitated to respond. I can also admit that I am glad I did. It was obvious that he'd spent a lot of time reviewing my specific complaint, and he was prepared to resolve it. In the end, all work was done, as promised, and I'm not sure that more wasn't done - just to make sure we are satisfied. I think there was some internal issues to overcome, but it's early in their mow season. I am just glad they were willing to make it right.

The time this gentleman spent discussing the situation made me realize that, although a big business, they are still a family run operation. Our conversation had that family feel to it. Bottom line - I am pleased with the outcome, and I am grateful they took the time to make it right. I didn't make it a 5-star, perfect experience, but it is as close as they could get, especially given the obstacles they had to overcome. Thanks, Mr. Martin!

Dmitri J.

6/23/2020

One of the most difficult things in home improvement and with 3rd party trade work is finding a reliable vendor to arrive on time and not reschedule 30 times. ABC is always professional, timely, friendly, courteous, and thorough. I was very pleased with their tree-trimming and bush shaping work. They also excavated the roots of my oak tree to spur growth. I'm excited to continue to work with them to get our lawn exactly where we want to be.

Joe F.

8/17/2021

Tech came into house wearing mask and all that, but then I asked if he was vaccinated and he reluctantly said No. That should have been disclosed up front. My house is my safe haven and now I feel like it's been violated.

Donna S.

7/19/2022

I had a mice/rat problem and it was urgent to have service at my residence. The estimator was quick, efficient, informative and knowledgeable. Then, it took a long, long time before anyone contacted me to schedule actual service. A technician came out and did most of the work, but he did not provide pet-friendly traps (used regular) even though the contract stated pet-friendly. He cut screen in a jagged manner that looks amateurish and ugly (now I have to get someone to get up on a tall ladder and trim it neatly. And, he did not block off the window A/C unit where mice were getting in, telling me that the temporary cardboard and tape were 'good enough.' I asked for screen and he gave me some, to do the work myself. $1100 and I have to do some of the work myself??? Do I get a refund of part of the fee, so that I can pay myself to do some of THEIR work? Really? I have to go and buy special screws and take the time to do their work. If I knew in advance how long scheduling would take and that I had to finish up 25 percent of the work myself, I would have hired a less expensive handyman. Maybe it was a 'bad day' for the technician, but I am not in a happy place.

Ahmad M.

6/15/2021

Beware! They auto-renew something, then start sending invoices, after the service has been completed and fully paid!!

We has a rodent service done about a year ago. It was very expensive - over $700. I did not have time to shop around, so we went ahead. The service was done and we were happy.

However, a year later, they started sending us some kind of renewal bill. We never asked for any renewals, nor we expected any. Sending bills after bills, unsolicited and unwarranted, is at least a nuisance for our busy life. I had to call to cancel something which we never purchased, or we were made aware of, when we originally had the service done. In fact, it was never even mentioned.

While we do not have complains other than the over-priced one-time service, we seriously object to their unethical auto-renewal. I will not avail their services any more.

Sarah D.

9/29/2018

***Edit #2: Manager Jesse A. came today to retreat. He provided great service, gave me his direct phone number to call him in the future for scheduling or any issues, and apologized for the previous issues. Updating to four stars from two.

***Edit #1: received a nice call from manager Brian K. who apologized profusely for the fake survey and the lack of responsiveness. We scheduled a time for a supervisor to visit and try to earn back my business. Updating to two stars from one.

***Initial review: We scheduled an initial pest control visit and paid a crazy amount ($175.37) then agreed to a low quarterly rate. After the first visit, I got an email thanking me for completing a customer satisfaction survey -- but I didn't complete it, and neither did my husband. The auto-response had a copy of the survey with my responses and they were all 10 out of 10 and even included some free text from me at the bottom saying Thank you for great customer service. But we didn't write that! My husband and I got a pretty good laugh and called to let the company know. No big deal really, we thought they would want to know if their technician was fudging their reviews. They said they would look into it and call us back. But no one ever called back.

After that, we saw pests in our home and garage twice and called to request a re-visit which is supposed to be included in that high initial visit cost, but again, no one called us back.

Finally, we got our email reminding us of our upcoming quarterly service visit and I responded saying I was ready to cancel my service because of their lack of responsiveness and someone called me back - five days later...

Michelle V.

10/24/2019

In response to the customer support:

The number they've contacted several times is indeed my husband's. He has had one missed calls from ABC on 10/21, his voicemail isn't remotely full (he has received a couple in the past 2 weeks, so those people were able to leave a message) , and I just left a voicemail. So that makes me think they're lying through their teeth???

Regarding the call, I will admit my mistake. My original review should have said weekend, not weekday.

Regarding the service in March, should I have read the service report instead of just listening to the guy? Yes, I've made the fallacy of signing off on a document at the end of a service without reading it. Did our technician tell us this information? Sadly, no. The information we did get was that two wires were loose and not touching. Again, my fault for trusting he would.

Regardless, the main point here, is that we had another company come out to find that the current problem was caused due to installation error because wires that weren't supposed to be touching were. Which was reinstalled by an ABC technician. So, the cause wouldn't have been under warranty, but still would have been their fault. I wonder if I would have been charged for that.

I appreciate that you're asking to discuss this further because you were unable to contact us by phone; however, it seems you were able to communicate what you needed to here, and from your response, I don't see what more there is to discuss. I've left a valid complaint, although you've tried valiantly to discredit it, and I see no attempt at a solution, so again, I don't see a reason to call back. Thanks for your time.

Ellen H.

10/17/2020

We've been loyal customers for decades. So disappointed in recent service. Not only has the pest control been substandard but they didn't show up yesterday. Apparently they still had our stolen Visa card number on record so they canceled the service call without telling me. Couldn't the person scheduling me tell me that there was a problem with my balance? Also, a simple apology would've been nice during the conversation. Has ownership or management changed?

Rajesh A.

4/28/2021

Since a neighbor had found termites in their yard, we had ABC come in for a free inspection and decided to go for preventive treatment. Anthony Langley, a Residential Service Manager, came for this service. He was punctual, patient, professional, competent, and courteous. His knowledge and experience in this area as well as pests was clearly evident. He answered all our multiple questions very well. He did the highly laborious and complex job very meticulously. The quality of his work was top notch. Anthony and ABC are therefore highly recommended!

Regina W.

4/27/2021

Inspector did not communicate with me or his team. There was a trip out completely wasted because he did not tell me to clean out my cabinets and he didn't realize Service man could not fit into the attic. The service man that DID come out incompetent and rude. He came a total of 4 times and I still have rodents. He set some traps and removed a total of 4 rats. I MYSELF had to move the traps to where the rats are were had to remove 4 of them that were dead. Then they pulled the rest of the traps and closed the account. I saw two of them this morning so I'm still infested. When the service man left he put my attic door back upside down. DO NOT HIRE THESE PEOPLE!!

Jaime V.

3/22/2019

We bought a house with a pool. Both my husband and I have never had a pool, so we had a lot of questions and needed someone to do regular maintenance for us. I called 4 different pool maintenance companies to schedule regular pool maintenance - ABC called back immediately, one other company called back two weeks later and they other two never called back.

Since day one, Luke and Alex have been AMAZING with customer service! They answer all of my questions, are very professional and are very friendly. Our pool maintenance guy we see every week is Jeremy and we love him too! He is funny, professional and very knowledgeable. He transformed our pool from green to pure blue in a couple of hours. I would recommend this group to anyone! Love their service!

Linda H.

10/16/2020

I am so disgusted with ABC Plumbing right now. Don't even bother to call them. They will tell you their are too busy to come for a plumbing leak for several days. We waited 3 days and stayed home all day and at 4:30pm they call and leave a VM they are coming and because I didn't pick up the phone (I was on a phone call). They cancelled my service call. And oh by the way...we can't get out there not until next week. They must have enough business...so go elsewhere.

john g.

10/03/2017 12:00:00 SA

I was hesitant to go with a larger company to do our tankless hot water heater install. In general, I feel the bigger the service company - the crappier the service.

I called about 4 plumbers to give us an estimate to remove 2 tank units and install 1 tankless.

We had quotes ranging from $4500 to $9500.

The quote at $4500 seemed a tad too low and we were quoted an indoor model for an outdoor mount. Red flags everywhere.

I was explaining to a friend my situation and he explained that he had ABC do his tankless a year ago and was happy with the work. He's a tough sell, so they did something right and I decided to give them a call

We had a guy come out for a free estimate and he quotes us ~$6000 for a Navien 11gal/min unit.

If all the people that came out, they were the only ones who noticed that we needed a bump in our gas line to 2lbs( not really sure but whatever) - it sounded logical and was something Atmos gas did.

Anyway, we ended up going with a rinnai rur 9.8 for our home. They really pushed the Navien, but I really wasn't sold. It did have a few nice features over the rinnai like a dedicated return to the unit for the recirculating line and a built in learning mechanism to know then to turn the pump on but the unit is made in Korea and I've had terrible luck with Korean made items( LG, Kia) and never had any issues with items made in japan( Honda, echo, and the list goes on) - rinnai is made in Japan.

Anyway, that unit was more expensive, but so far it's been good.

Unit was professionally installed. They tech Miguel took his time and made things look nice.

We had an issue in our master bathroom where we were not getting hot water and they came out twice. Once to install check valve and another time to discover or shower head had a really low flow on it and the pull was so low that it did not kick on the hot water heater. After they removed that - problem solved.

It was super easy getting a follow up visit and as expected it was free.

Can recommend. Why the 4 stars. Because the warranty was less on the rinnai.

Craig S.

10/14/2021

I am being generous for giving them one star. I had ABC Home and Commercial Services come to trim the five large trees in my yard. They attempted to do two of the trees in the back yard and then moved to the front yard. I stopped them before they started trimming the trees and told them to leave. The workers stood on the ground and with extensions to their saws took off some of the branches that they could reach. I talked to the manager Jonathan and he told me that they were doing a class 1 pruning. Their version of a class 1 pruning is a lot different than mine. If you are not getting up in the trees and trimming out some of the branches, you are not doing a good job at pruning the trees. They also left a bunch of tree suckers on the large branches. I admit a few could be good but leaving the majority of the tree suckers is trimming the tree. I am not an arborist but I do not trust ABC for tree trimming and doubt that I will use them for any other services.

Carrington W.

05/10/2018 12:00:00 SA

I just had ABC come work on my home air conditioning system. I have used ABC for various projects (Handyman services, carpentry, electrical, yard services etc.) and they alway do what they say at the time they say they will be there. And their service people are super polite, and efficient. I love using this service and will likely switch over all the outside services I need to them since they seem to be able to cover it all!

My AC tech was Kim Saunders, and he was on time, and very polite, and very knowledgeable about what needed to be done.

Thanks so much for your great work.

Robin R.

07/08/2021 12:00:00 SA

Kudos to John Patron @ ABC Home & Commercial Services / Water Quality Dept! He went the extra mile recently in helping me temporarily disconnect my water softener and filtration systems in order to move them to do some garage floor top coating. After I called the ABC (EcoWater System) number and described my project they got in touch with John who called me in a matter of moments. He walked me through, on the phone, how to depressurize both units in order to disconnect the plumbing from the wall. He was extremely helpful and knowledgeable and I couldn't have done this project without his help. I got the job done without a costly service call. With this type of customer service I will continue using ABC Water Quality and highly recommend them!

Dayna G.

8/24/2020

Great service. Always positive customer service. Spray technicians are always professional. Since Covid, they have taken every precaution. Always timely. Never a bad experience.

Chuck P.

02/11/2021 12:00:00 SA

A+ company! This is a wonderful company!
I can't sY enough good things about them.
Thy go above and beyond .

Craig C.

3/29/2018

I recently called to have my yard aerated and when I called and talked to the lady on the phone she was great gave me a disc for being a prior yard customer and applied a $25 coupon to the discount which I was not aware of. Super friendly and helpful. And when the man came to do my yard he was amazing, fast, did not damage anything and went out of his way to be cautious. For this point forward will use ABC for my aeration 2 times a year.
I do not know about other service but my experience was top notch.

Dawn J.

02/12/2020 12:00:00 SA

Last fall we had our entire A/C and Heating system replaced and upgraded with a Lennox system through ABC. They did an excellent job. Mark Hogan and his crew were polite, informative, friendly, and very easy to work with. ABC replaced our entire old HVAC system, including new duct work throughout and attic insulation and all new grills and registers, and installed a smart thermostat. Our house is so much cleaner and less dusty than with our old unit, and MUCH quieter. We are super happy with the work they did.

Mark processed all the city rebates for us and made the entire experience very easy.

Thank you ABC for such a fantastic job. We also have used you guys for years with our termite warranty/maintenance, and we will definitely work with ABC again this year for our interior painting.

Tyrone M.

8/30/2020

I had the opportunity to visit a home that has been treated by this company. Deion Jones came out and did an excellent job and was very professional. I will recommend this company any one needing mosquito prevention. Thanks.

LJ R.

8/13/2021

ABC has been a reliable service for my household for many years. For the first time today, I am rethinking the quality of service from this establishment. Having watched them grow from a smaller company to an expanded number of specialty areas, has been impressive. My call today was for an immediate quick service. Even though the phone response time was excellent, the charge was initially going to be $113.00 for a one minute visit. Ultimately, I declined the service because, I felt betrayed by a company I have supported for several decades. After requesting a return call from the owner, it never came. For me, this is a prime example of a business that does not appreciate nor value customer loyalty/satisfaction because they have gone from being outstanding to just acceptable.

Cecily C.

1/14/2022

I worked with these guys for years and some of their employees were the original ones that put in my spa. I requested that they come out and do a thorough check out of my spot for the coming winter season. They sent out the smart A kid. That did about half the job. When I called and complained they sent him out again and he was a total jerk to me the whole time. He personally insulted my house and my neighborhood which was Travis Heights (my small home is now worth over $1 million) just because he personally didn't like it. He messed up the controls on my spa so it would not be available to us through the holidays. The spa did run prior to that but not as it was supposed to. When I complained about it they just dropped me. They utterly supported the little arrogant a and supported him and insulting me, my home and the Travis Heights neighborhood. Furthermore, a couple years previously I asked them if I should do thousands of dollars worth of upgrades on the spa, and understand I've known these people for 25 years, and been a good customer. They advised me that it was a good idea to do the upgrades, which came to thousands and thousands of dollars. And then very soon there after I'm getting feedback that they can't get parts for this anymore and they can't get parts for that anymore and they're reluctant to come out and fix anything. I go to another few more honest spa repair guys and and I was told by multiple techs that I never should've done the upgrades. That the spa was not going to have parts for it anymore and that they just ripped me off. Don't go to these people they're arrogant, often cruel, way overcharge you and support their staff abusing customers. I constantly had to call them to finish a job because they would do maybe 1/2 to 1/4 of it. When I did do the upgrades at big cost, it took them more than six months to replace a few things. Not because they couldn't get the parts but because they just didn't want to bother with it, and made that quite clear.

Geoff M.

05/03/2019 12:00:00 SA

We had James Goldston and his crew of Jorge and Ignacio put down a Turf lawn in our backyard. They did an outstanding, professional job of integrating into our landscaping. See for yourself! Highly recommend these guys!!

John E.

5/13/2020

I was solicited at my home today by one of your employees. He said he was doing a job 2 doors down and wondered if we needed service. He had a face mask tied around his neck but WASN'T WEARING IT ON HIS FACE when he spoke to me. Please tell your employees not to do in person cold calls during the plague. And if they do, they should at least wear a mask. If not for themselves, at least for the people they come in contact with. Really, really irresponsible. Thanks, ABC, for the potential exposure to Covid!

Lizzy O.

8/17/2021

I had a really negative experience with ABC Home and Commercial/Lawn and Tree/ Handyman departments. It takes a lot for me to leave a review for someone. I feel like this one was warranted. When I first reached out, I was able to schedule someone to come out to do an estimate for me. After receiving the estimate, I approved to get scheduled asap. That was back in mid July. I knew they were busy and gave it a little time and followed up a couple weeks later. No reply from two different departments for two different type of services. Both departments dropped the ball getting back to me. One never got back to me and the other I had to call who stated I went to spam off of a reply I sent back to them, which was a little odd, but fine, she moved me out of her spam box. I was then told I would have to wait till late September for the handyman services. I booked that and later found someone that was able to come out in two days. I then was told someone would be out 8/14 to do our lawn and trees. No one showed. That was after I was sent the estimate to confirm and will note, no one replied to that either. It was 8/17 and I called them to inquire. The first person that answered the phone (will leave out names) did not have a very pleasant customer service phone voice and made me feel like I was bothering her. She patched me through to the other lady I was already working for who quickly tried to defend herself vs make it right and saying it wouldnt be till maybe November and the 8/14 was just a date they would shoot for if they could. So with all that said, very disappointed, moving on to others with new quotes and waisted a lot of my time. For handyman work though, we went with Ace Handyman and they have been awesome and super responsive.

Lauren M.

7/22/2020

These guys are great! I had the pleasure of working with Ryan to set up my services. I put a call into abc and must admit I was a little hard to get a hold of at first- Ryan was great at following up, answered all the questions I had and recommended the right package for our home and what we were needing. They came out today to do the initial service. Travis was our technician. He called me about 30 minutes before arrival which was awesome because I have to leave work to meet him. He was very nice and professional. Explained what he was doing, was also quick and efficient. I'm looking forward to this continued relationship with ABC! Thanks guys!

L D.

8/18/2020

DO NOT USE THEIR POOL SERVICES, HORRIBLE! MANAGER DID NOT LIKE TO BE HELD ACCOUNTABLE. The previous owner paid over $1300 to fix heater and misc. per real estate contract, we purchased home 2 weeks later and they tell us not warrantable even though they came out and looked. They also told us a chemical was high in the pool and pool needed to be drained wanted to charge over $800, two other pool companies confirmed this was bogus. The office is chaotic, too many people not knowing what is going on and inexperienced. Horrible experience cost me time, money, etc. Then having to debate with a company who took no responsibility - unacceptable

Candy P.

06/01/2020 12:00:00 SA

I needed some clearing to be done, they did a decent job on that but it is extremely hard to contact them. They didn't completely finish the job, so I contacted them multiple times - they always said that they would send someone out on this date and no one would ever show up. I wouldn't recommend going with them for any lawn care services. You'll end up waiting and trying to contact them forever.

Susan A.

04/04/2019 12:00:00 SA

Don't use ABC for plumbing. Called them out after an inspection report suggested we call a plumber. Their answer to a clogged drain was $25,000 to repipe the entire home. Imaging the devastation you feel when you think you're going to have to pay $25,000 to ever use the water in your home . Gavit took care of the problem for under $1,000. What if we had believed ABC and put $25,000 into a clogged drain? I know ABC is usually expensive but I had no idea just how overpriced they'd be. They really shouldn't take advantage of consumers like this.

Ellen T.

05/08/2019 12:00:00 SA

Disappointment turns into very satisfied customer and job well done. We still have to paint but the trim looks fabulous and the floors are recovered. On another note, I feel confident that any issues we had will be used for training to avoid further mishaps. And I would have any of the workers back in my home again. Should say will. Planning the next project now.

Xiola R.

3/22/2019

We've contracted with ABC over the last 10 years for various things.....some were one off events and others regular maintenance including plumbing, handyman, pest, tree trimming and landscaping.

Yes, there have been a few minor errors or mis-communications, but nothing of significance and what has both impressed us and kept us loyal is the responsiveness, professionalism and courtesy of all staff that we communicate with under the ABC brand.

They may have grown in size, but they still feel local and in touch with their clients. I feel confidant that if I have a concern, they'll listen and respond just like a Mom & Pop would, but now have the size and resources to do more for their clients.

Eli O.

07/03/2018 12:00:00 SA

Apparently they do not know how appointments work.
I called to set up an appointment for residential pest control for a 4pm-6pm time frame. I received a call and voicemail at 2pm (2 hours BEFORE my scheduled appointment window) to say they would be coming over at that time (2pm). Then at 3:40pm I receive another voicemail that they are cancelling my appointment and that I need to reschedule because the technician had an emergency. Why did you even bother to set up an appointment?? I then call the office and they can't accommodate another appointment until 3 days later?
They did not apologize at all and acted like they didn't need my business. Unacceptable!!

Emma S.

07/01/2020 12:00:00 SA

After having to use another company to work on our AC (American Home Shield required us to use them), I have to give a shout out to ABC. They are always on time, courteous and respectful. Unlike the company that showed up today, so rude. We have used ABC for pest control for the last three years with zero issues. Keep doing what you are doing :)

George M.

8/15/2020

I had a crew come out and clean out three flower beds and put black mulch down. They did a really good job. I have some very nice flower beds now thank you ABC.
Rusty Malicoat

JE A.

4/24/2021

Had lawn service with them for over 5 years. They hire crews to service a set amount of houses per day and the quicker they work, the earlier they get off that day. They cut so many corners and could care less what the lawn looks like. We were constantly having to call them back for minor things. I spoke with a manager on a Friday about some concerns and he said he would come out and discuss and make it right with me the following week. I never heard back from him and therefore canceled our service altogether. When I called to cancel, they didn't apologize or try and win back my business and no one ever followed up to question anything.

John R.

8/17/2018

We have used these guys for several years now but are currently interviewing alternatives. Frankly I have been completely fed up by the poor management on the pool service side. Although most of their folks are good, when someone quits there are always issues because management doesn't seem to care. We recently had an issue where our credit card expired and they stopped coming without any notice. We called to update the credit card but they failed to notify anyone to come out. So two weeks later green pool. Typical issue unfortunately.

I'm looking at replacing them - seems like there are several on yelp that are more highly rated and cheaper to boot,

Pest service has been a bit better.

Bob H.

4/18/2019

Last week I had ABC come out to aerate and apply mulch to my yard. The aeration process accidentally broke a marked sprinkler head. I called and ABC, in their typical fashion, quickly acknowledged the mistake and set up a fast, free repair. That got done today. This is why I have used ABC for years and will continue to use them for all my home needs.
Bob In Pflugerville

Sara C.

7/23/2020

Do not waste your time. I took a day off of work, waited for them to come during the allotted time
frame they gave me. No one called or showed up. I called them they said they tried to call me 3x. I have zero missed calls. Poor customer service!! No checks and balances to verify calls.

Jay W.

05/06/2020 12:00:00 SA

They came out and did a whole consultation about what we wanted done with our trees. Then they cut down the wrong tree. I wanted a beautiful crape Myrtle of ours trimmed 4ft at the top. They cut it in HALF. Then they expected me to PAY! Don't use these guys. They're too big an operation to care or manage jobs with the care needed.

Mike M.

1/19/2018

This is a review...on not being able to hire this company.

I called with a handyman vent project. The intake lady argued it was an all day HVAC job. We set the appointment up for a couple weeks later.

It isn't.

Low and behold, the company decides the day before is IS a handyman job. HVAC team cancelled for me. So much for my wasted day off. They have the handyman estimator promising to call me.

He doesn't.

I leave messages. Finally we connect. He can't set the appointment because he's not near his computer. He will call back in an hour.

He doesn't.

Another company was hired. Too difficult to get on deck with these folks.

Edit addition to the review: The company called after this review was posted to try and learn from my experience. They were polite and sincere on the phone.

Lindsey B.

5/26/2021

With all of the rain lately, we've seen an uptick in ants and bugs around our home. We haven't been able to successfully take care of them on our own so we reached out to ABC. They had someone scheduled to do a walk through later in the week and the following week we had our first treatment. Within hours of the first treatment, the ants that had been running along the edge of our garage were gone. The staff was really communicative - from the scheduler, to the surveyor, to the pest control specialist. I also appreciate how philanthropic they are in our community and give back to a lot of local organizations. I'd highly recommend them and we will continue to use their services on a bi-monthly basis.

Peter M.

6/25/2018

Provides Lots of Services - but don't expect coordination (or to act like a single company)

Was selling my house and had ABC do landscaping, power washing, tree trimming and handyman services. While individually all did acceptable work, I had to contact, schedule, coordinate and pay each area as if they were a separate company.

And in the event one trade did damage that affected another (the tree trimmers brought down a limb that damage the flashing on the roof that the handyman had to repair) don't expect them to act as if they are one and the same.

Bottom line: Don't think that since they provide multiple services you will get a break on price or will get any coordination or that in the event one trade does something that affects the other that they will handle it any better than if you simply researched and contracted each individually.

Lauren G.

2/27/2018

What this company has done for us has been incredible. We lived in a very old house and rats were getting in constantly, which then brought fleas with them and we had a big flea infestation. I had originally been using another company and was not satisfied at all with how they were trying to help. I was ready to give up. When I switched to ABC I was so happy. They came out right away, sat down with me and explained everything they would be able to do to make sure they could get rid of all of these issues. They kept coming out to check traps, to get rid of any dead ones, and they sprayed the entire house to get rid of the infestation. There was a really tiny area that had a tiny crawl space under our house, and they got another guy to suit up and crawl underneath the house to make sure that was sealed up too. Heroes!!

Now, I've moved to a new house and have continued my services with them here. Eddie and this entire company has really gone above and beyond. This is a new build but rodent droppings were found in the attic and so he sealed up all 8 areas in our roof that they would be getting into and after that said we are now in a best case scenario situation AKA we shouldn't be having any more issues moving forward.

These guys are truly heroes, thank you so much!!

Carolyn D.

11/15/2019

I was contacted by a manager after I wrote this review, and they went the extra mile to make me a happy customer. They sent a technician out that was clearly one of their best, and they corrected the issues from the previous visit. I appreciate the effort to make things right.

Ford F.

4/22/2020

Chris Walker and his team really came through for us. I asked Chris for a gutter cleaning bid, they called me same day, came out to the house at our most convenient time that week, gave me a bid same day of inspection, and for a very affordable price.

The tech was on time, unshakably friendly, cleaned the gutters thoroughly, and even cleared debris off the roof and the balcony, which was an unexpected surprise.

A perfect example of under promise, over deliver.

Extremely satisfied. Strongly recommend.

Marie L.

2/13/2020

I'm so disappointed with ABC. They basically are charging 3x the market rate for services. We requested to have light switches changed to dimmers and they ended up charging $100 / switch. HOW AbSURD! The contractor was here less than an hour for the installation. We found someone else in the area who changed a few more and they only charged $25/ dimmer. ABC prides themselves on being market competitive but this was ridiculous! We will never use them again in the future and do not recommend them to anyone for home services. I honestly feel taken advantage of by this company and will be reporting them to the BBB.

Suzie C.

9/14/2020

We have used ABC's services for many years. 25 + years for pest control twice a year and many of their handyman services. Today Manuel and Pablo finished a new deck for us. The old one was 30 years old and ABC tore it down and the guys rebuilt it in 4 days. And it's a big deck !!! We could not be happier with how it looks. And the guys were very friendly and wonderful to work with, always checking with us to make sure it was coming along just as we desired. We will continue using ABC and have already given many recommendations to other people. THANK YOU, ABC !

H. A.

10/25/2020

We use ABC for EVERYTHING. Professionalism with all areas include the plumbing, yard, irrigation, electrical, and handyman. They are very concerned about staying healthy with COVID and everyone has masks and very professional. They are my go-to call for anything we need in and around our house.

Dante V.

07/07/2018 12:00:00 SA

Here's my review on this fine company, back in March Mom and my brother was coming to visit from overseas, I wanted the house to look perfect.
Had ABC do different minor things over the years here and there, however always had ABC Air conditioning maintenance on my unit since these motors run harder than our vehicles here in Texas no doubt. Kim Saunders who is my technician for my AC informed me that my unit had to be replaced of course I was going to have ABC do the work, after years of fighting with dry,dead spots on my yard, decided to install new sod as well.
Rachael Keller came to my house to do the grass installation estimate, she was awesome,profesional and patient with my 100's of questions I know I wore her out! Sorry Rachael but Thank you greatly ! ...after a small hiccup with the lawn department they came true with flying colors, because anybody can drop the ball, but if you're able to pick it up,throw it and land it on nothing but net, yeah! You're the man !!...I posting pictures on before and after with my lawn, it looks like I have a golf course in my backyard, absolutely beautiful and the dogs love it too. So than, it was the HVAC department that I called upon to replace my unit. My initial consultation was with Mark Hogan whom after a few questions he knew exactly the type,size I needed, Mark Gatewood came to the house to do some measurements and explained in detail what was to expect the day of installation and beyond, The level of professionalism and experience it's superior bar none with any other company I had in my house, in 20 plus years I've been in my house these 2 projects where very important to me that were done right, the investment was substantial to me, and I must say the results worth every penny, sorry for the lengthy review; but if you have any of your home needs taking care of call these guys, plumbing,electrical,handyman,pest
and lawn,HVAC,tree services,power washing and window cleaning, which I finish my projects with these guys too, and I even hear they have a Alarm System department doing home automation services, now that's pretty cool. Thank you ABC Home and Commercial Services for your top-notch services performed at my house, from the professionals that gave me estimates to the installers and lawn crews they were fantastic and respectful of our home and mindful with our dogs..my mom and my brother loved the house and we couldn't be happier telling everyone we know about you, I'm including photos of before and after ABC was here.

Da W.

12/30/2020

ABC Pest Control actually saved us thousands of dollars! When we began hearing clawing and chewing behind the drywall in the master bedroom, we knew we had a problem. Because we had used a nationally known long-established pest control company for regular pest control, we called them to report the problem and get a quote. The verdict: rats! The representative said, If one of you has a job, financing can be obtained to deal with the problem. That's never a good way to start a conversation. The rep presented three potential treatment plans ranging from a basic plan aka the Silver package - cost: $4871 to a more extensive plan, aka the Gold plan, cost: $6603 to a Platinum plan cost: $9201. Ugh! Time to shop around. I called ABC Pest Control who offered to eliminate the problem and return for followup visits for $667 total. At the end of the day, an unforgettable lesson in the value of Due Diligence.

Better yet, I shared my experience with a friend who said she does and has used many ABC home services for years. She's a very happy customer.

All's well that ends well. Thank you ABC!

Diane B.

2/25/2020

We called late in the day on Friday for a tenant who had several irritating but not emergency plumbing issues she wanted fixed. The serviceman arrived punctually, performed the necessary adjustments and repairs very neatly and presented a tidy appearance to boot. Our tenant was delighted with the entire experience, and we were happy because we were able to get her issues taken care of without physically getting involved.

We have used ABC at our home and other properties and admire the entire process this company utilizes to make repairs as trouble-free as possible! Woo hoo!

Shannon C.

07/07/2020 12:00:00 SA

We are in the process of selling our home and needed our AC serviced to make sure everything is in working order. ABC was able to get us on the schedule for next day service and at a price that beat out the rest of the competition. Kevin was our technician -- he was prompt, courteous, knowledgeable, and efficient. He took the time to explain how the system functions (in a way we could understand) and let us know what needed to be addressed in order to get our system back to cooling properly. He also provided recommendations on how to keep the system performing optimally in the future. We're so grateful for his help and expertise! Plus, he took all necessary COVID precautions which we really appreciate. Thanks for your excellent service, Kevin!

David T.

12/08/2017 12:00:00 SA

These guys did a great job for me today. I called the service manager Tom Riggs after we were having issues with our HVAC. This was after we had Strand Brothers come out and charge $90 for a 15 minute visit. Their technician basically said our unit was too old and tried to hard sell my wife on a new unit.

The ABC technician Brandon came on time and was very professional. Within 30 minutes he had diagnosed and repaired the problem. He was very informative and noted that although our unit was old, it had a very good compressor and advised that I continue with our existing unit.

Both Brandon and Tom were Rock Stars. Especially after our experience with Strand.

Amie F.

4/25/2017

I called ABC for pest control, I had a squirrel trapped in my chimney. The operator explained the procedure of climbing on the roof and lowering a rope. However when they arrived, they didn't bring a rope, and didn't actually attempt to remove the squirrel. However they still billed me, despite not doing any work because they didn't bring the tools they knew they needed.

EDIT: oh yeah, see below, they misgendered me the entire time and insisted I was my own husband.

Roy S.

1/16/2020

My sprinkler system started failing, in the peak heat of summer, while I was away on vacation. I determined that the water pressure to my entire house had fallen, the city utility determined that the pressure on their end was fine, and at that point I was stymied (and had a dying lawn) and called out ABC. They got a plumbing tech out to my house faster than the other place I contacted even *replied*, and they inspected and diagnosed the problem for free. When I decided to go with ABC for repairs, they got out again to replace my broken pressure regulator valve just as quickly.

They did originally overdiagnose the problem a bit, offering a second corrective service at the same time just in case the broken PRV wasn't the only thing at fault, but there was no hard sell and it seemed like a good faith suggestion.

elaine c.

7/24/2020

Honestly don't call if you need anything plumbing or pool related. I called, i emailed in GREAT detail of what our issues were. I asked for a senior tech as it was complicated. No problem they said. Tech came and said he didn't see the notes. Within 2 minutes said - i don't do this, i have no idea? I sent an email asking for a supervisor to call me. No response.

Derek B.

5/25/2017

I might use ABC again, but I have mixed feelings about a recent experience.

I called about a gagging stench from our stove; I suspected a dead rat in the kitchen vent. Their tech came the same day and tried unsuccessfully to remove what turned out to be a live skunk. He decided it could be trapped at night when it came out to eat. He called his supervisor to check on a trap, then explained he couldn't get one that day, but promised that somebody would definitely be out the following day.

The following day at 3pm, ABC called back to tell me that for trapping they would need to get a signed agreement. I explained that the smell was reduced so someone should check first to see if the skunk was gone. ABC told me that the tech should not have promised what he did, and that the first available appointment for someone to check would be one week later.

On the one hand, ABC didn't honor the word of a uniformed employee who had just spoken with his supervisor.

On the other hand, their phone staff are courteous and did send someone the day I called. It was unnerving for a while, to think that the skunk might still be there. A few days later, the skunk's definitely gone, and ABC's operations manager calls to make sure it is, and to apologize for the mixup and explain how it happened.

In summary: ABC is large enough to send someone competent out the day I needed them. But they're also large enough to sometimes be uncoordinated.

Chris A.

3/14/2018

ABC's landscape crew and tree trimmers did a phenomenal job at our house this week. They were very thorough and overdelivered by agreeing to remove/clean up certain areas of the yard I hadn't requested. I've used other landscape companies in the past that have had twice the crew members that took twice as long and didn't do nearly as good of a job as ABC. I highly recommend them for tree trimming, spring yard clean up, mulching, and shrub trimming.

Isabella A.

9/19/2020

We got a rat caught in a trap unsuccessfully, and the poor thing was suffering. We called ABC in the morning, and they came that same morning to help us out. Jeremy the technician was a rat hero, and saved this poor rat and also got it out of our house. He called just to let me know that the rat was injured but would survive (somewhere far away from our house!). He was very calm and kind. Thank you Jeremy!

Channing S.

01/06/2017 12:00:00 SA

Update: I'm giving back one star because the general manager just called and was lovely and said their going to look at changing their renewal billing practices

..............

We had rats Dec of 2015. We hired abc to get them out and keep them out. In their defense we don't have rats (Jan 2017).

When they came out to seal up the house the worker left large triangular shards of razor sharp metal all around the property despite the fact that I have small children. They also had to come back out and redo the work when we got rodents again because apparently they forgot to seal several large areas. (The person who did the re-inspection seemed shocked)

This however wasn't enough to get me to leave a lousy review because we all have bad days. In November of 2016 I got an email explaining that if I wanted to renew my warranty I needed to pay $213 and schedule a re-inspection and if not then no action was needed. I took no action.

In December of 2016 I received a bill. A legit bill. No explanation, no if you what just a regular officially bill for $213. I called and complained (passionately) to the First Lady who answered and her male supervisor and billing who all assured me that it wasn't a real bill it was a pre-bill even though it didn't say that and included a hyperlink to a payment page.

I complained about how it wasn't a pre bill because nothing on it indicated such and that if someone's grandmother had gotten this or someone's spouse they'd pay it without questioning because it contained no offer of services but was a bill for services rendered. They also said no one has written that bill it was just automatically generated... because apparently computers are magic now

They assured me that my account would be cancelled (which I also complained about because there shouldn't be anything to cancel) and that no further action was required on my part and that they'd talk to someone about the possibility of changing their billing procedures.

Well here we are Jan 2017 and guess who just got an identical bill but this time it says my account is 30 days overdue. This slimy, horrible, dishonest practice of sending out fake bills is completely and utterly distasteful and I would never recommend anyone use a business who engages in such practices

Becky W.

12/04/2020 12:00:00 SA

I had a problem with a missed appointment but their customer service did a stellar job at rectifying the situation.

Merideth K.

11/28/2019

Warning: ABC was a no call, no show for their appointment. I scheduled the appointment and called twice to verify. They kept promising that I was next. They didn't show. Then they read my fb message and did not respond. Then they took down my comments from their Facebook page. None of my comments were rude or inappropriate. I simply warned others that they, too, might be disappointed by ABC if they are in need of any kind of service. It's a risk to schedule with them.
This was my third year of doing business with them so they don't care about your business even if you're a repeat customer.

Brenda S.

12/21/2016

I was just charged for tree trimming on a card I had on file for another service. They had no authorization to charge the card and the tree trimming was not performed as estimated. I will up date this review when the situation is rectified.

I will say the irrigation service I used twice was great. The rodent control is reasonable and well handled. The billing to a card an unauthorized charge is completely unacceptable! I will hope it was simply a rogue billing agent rather than a company theft on my account.

E H.

8/26/2020

With ABC Pest Services since moved to Austin 2007. We continued the plan through multiple moves. Professional, timely, thorough, respectful. Only downside is getting a lower rate for repeat and long term customer loyalty pricing.

Jesica M.

9/15/2019

We recently have had 3 guys from ABC come into our home for various pest control issues! They are professional, attentive to detail and very well knowledgeable. We recommend ABC to anyone looking for great care! Way to go Alan B, Alan S and AJ! We appreciate you guys!
Also shout out to Hannah, and Brandy for helping with all of the other back office paper work and scheduling!

Mag D.

5/22/2019

Just restarted my ABC pest services after a remodel. I've used ABC for the past almost 25 years except for when we moved out of Austin area for a couple years. Last used them 2017 and the restart was as organized and reliable as all the services I've used in the past. They were very clear about services, pricing and what to expect. Whenever I call the office to change schedule or get info, the real people that answer are pleasant and care about helping. Francisco helped me today. Kevin helped me recently and before the remodel. It looks to me so far like ABC is still reliable and friendly as well as worth the money.

Annie N.

01/09/2019 12:00:00 SA

I wish I had look at Yelp review before going with ABC Home & Commercial Services. It has been many months I already called and paid their bills, and yet I still received new billing in the mail indicating that I still own them money. The act had been agreed to be paid in full, but the accounting group keep sending bill to me in the mail. It seems the billing personel are not in sync with the accounting personel. I have called and complain more than once, and still keep getting the bill of the amount I should have not being billed. DO NOT GO WITH THIS COMPANY. YOU MIGHT HAVE SATISFIED WITH WITH THE WORK THEY PERFORM, BUT WHEN COME TO BILLING, IT IS A WHOLE DIFFERENT ISSUE. THEY ARE JUST LIKE A BIG COMPANY WHERE DIFFERENT DEPARTMENTS DOES NOT WORK TOGETHER AS A TEAM...

Kinoko H.

5/18/2019

We made an appointment for service and asked to call my cell on the day of service as it's my day off and I was the one going to be home but instead they called my husband's cell. He normally can't take call during work. That was the reason we asked to call me when we made an appointment. My husband found time to to call back and found out technician went to other site as my husband DIDN'T answer the call. My husband asked technician if my number was listed as contact number. He said it was but my number was not on top of the list. What a joke!! We ended up rescheduling and only time someone can come is 3 weeks away.

Cherlynn L.

7/29/2020

Our sprinklers in one zone weren't working. I contacted a couple of services. It is the hottest part of summer. ABC couldn't come out until Ausust 12.....really??? Then you would be trying to sell me on replacing the dead zone lawn. Sucks. I got a local Austin company to come out and fix the sprinklers in one day. ABC, you have gotten too big to help the little people. We will not call you again for anything.

Tom C.

4/17/2019

This is an update of a review I had written previously. I had been disappointed how ABC Pest Control handled a quote on a new home we are moving to. We have been a customer of ABC for 38 years, all in our current home in Austin. I had hoped they would take into account how long we've been a customer when they quoted a price for a pest control at the new home. Initially, they didn't--the person I talked to would only quote the programs currently offered, not giving us credit for being a long term account. Not getting anywhere, I closed the call.

Today I was contacted by an upper manager at ABC, explaining that it was very important to them that we had been a customer for that long. He was very cordial and understanding, thanked us for our loyalty, and we reached agreement on a pest control contract for our new home in Georgetown. Our price didn't stay the same, but I didn't expect it to. I'm happy that he reached out to show us we aren't a number and that ABC is the same old friendly company we have been happily using since 1981.

Cyndi J.

7/13/2016

And the prize for most unethical service company in Austin goes to........

The lawn care service is fine and dandy. Competitive pricing (I've checked), reliable service, responsive to questions or desires for change in process. Beware however, because this commercial services group employs highly unethical practices and will flat out lie to you.......

Recently, we needed service for our A/C. It's July, in Texas and we REALLY needed service.

The first thing that struck me -- they're available 24/7 and they have service tiers. You can pay extra for weekend service, as well as quicker service. The A/C went on the fritz Friday evening. Having them come out on Monday was going to be an extra $135. So, we opted for the Tuesday morning slot between 9-12, because the unit would go off and come back on. Intermittent isn't off so why not?

By Monday morning, it was simply off all the time. Calling to reschedule for that day, we were happy to pay $135 extra for a technician to be there at 6. The only problem--by 9 p.m. he hadn't shown. We called--and yes, we were next, but he still wasn't finished with the job ahead of us.

So, we were promised we'd be the first call on Tuesday morning and spent a restless, miserable night with no A/C.

Tuesday morning at 9 a.m., no technician. So we call and are told they're out on their first call, you're scheduled to be number two. You should see someone by 11a.m. So, we were to be first, but now we're not? (We had to wonder if someone else paid a premium to be bumped ahead of us) At this point we begin calling other companies because we're not THAT stupid, but no one can come before Thursday......

Finally, at 2 p.m., the technician shows up and figures out the electrical contact is fried. Fixed in under 45 minutes, and costs below $200. But we didn't even get the 9-12 service we were originally promised and the technician confirmed for us we were his third call of the day.

So, the technician was an ACE but the company hires or encourages liars. We simply won't use them again. And frankly, we're going to fire the yard guys too. We just won't do business with them anymore.

Craig P.

7/28/2016

Franklin best employee. Worked great for 2 yrs. ABC pest control did hot tub maintenance for me then ABC didn't warranty work so I stopped using them. The lawn service was not responsible to do work on specific day so fired them. Had mosquito sprayer. Said they added float to sprayer in 2014 inspector said they didn't. Asked ABC to come out and confirm or deny they wanted an $85 trip charge. So I fired. Need sprinkler repair again $85 to evaluate. Finally rodent control. Fired after they told me it would cost $800 to fix again after already done three yrs earlier. Without even going in attic as it was hot up there, only to discover the hot water heater in attic caused the noises not a rodent. They are scammers. 6 services both my neighbor and I had. Now none. Careful who you hire for convenience!

You're response is not all true. There has been some credits YES. But you've been caught in lies. Rodent in attic without going up there was the best lie. My neighbor and prior owner would agree. You're company is not ethical. That's all. People need to watch out for your company. I'm out.

Heather H.

10/03/2019 12:00:00 SA

So impressed with Allen Brown. He arrived at my friend's house today early and with a smile, gave recommendations about how to get the other company (who my friend had already paid and who had done a mediocre job) to do their job right, helped move furniture, gave loads of helpful advice. Found out ABC supports Any Baby Can. So many things to like about this company!!

N W.

9/25/2019

I have used ABC for bug and rodent control at two properties over the last 1.5 years. Our initial contact, Roy, was very knowledgeable and relatable. He was clear about prices and services, no tricks involved. Every tech we've had, especially Pilo and Benjamin, has been courteous, communicative, and extremely thorough.

In my experience, this company always fulfills its agreements. When rats got into my house through the sewer system, they came out over and over again until they found the entry site in the pipes, and then went above and beyond to fix it. They're also honest and straightforward and will tell you when they think you're wasting money on unnecessary services and how you might be able to address the problem yourself.

They must hire well, train well, or both, because everyone I've interacted with at ABC has been great. I highly recommend, especially for rodent control.

Elise E.

9/25/2019

Amazing service! Jason Atkin was our technician and he was thorough, friendly, professional and reliable. We previously had another company working on our roof/sub floor and attic for a raccoon problem and had a really bad experience with them and Jason really turned everything around and took care of business. He found a hole in our roof and the roofer that came out said he was very surprised that he even found it and commended him on his detail oriented work! No more raccoons in our attic/sub floor. I would recommend ABC for anything. We are using them for our general pest stuff and termite prevention as well and will be using them for any service we need in the future. Thanks for the great service ABC!

N V.

9/21/2020

I called regarding a possible mice problem, but it was a cockroach problem. Since I got less than a week to get my rental ready to move in, they were extremely accommodating with my particular situation. Every person that I spoke with, inspector and technician were extremely professional, knowledgeable, and friendly. I greatly recommend your services, and will be my company to go in the future.

Dan I.

11/30/2018

Submitted a request for an estimate online. After playing phone tag, the scheduler was able to accommodate me and scheduled an appointment to stop by our house and look at the damage to provide an estimate.
I took off work to get this completed but he didn't show up. Not even the decency to call or contact us.
My experience with ABC for minor repairs had always been great. Never again.

Pat B.

04/10/2019 12:00:00 SA

ABC has handled the service for my Mosquito Misting System for several years, and has done an excellent job. The company who installed the Mist Away system in 2005 went out of business a couple of years later, and ABC has handled the system maintenance and all repairs since the summer of 2008. In all that time, I've only had two route technicians involved. The first young man was eventually promoted to a supervisory/management position, but the replacement tech (Ryan) is every bit as professional, efficient, thorough and personable as his predecessor.
The routine service is performed and billed quarterly, at a competitive price. Occasionally, I have to pay for a new nozzle, or a new piece of tubing or pipe to replace dog or contractor damage, but those charges are reasonable and are always thoroughly explained at the time of service. I highly recommend ABC for mosquito misting systems !

Lauren S.

12/18/2018

KEVIN JENNINGS! Do yourself a favor and hire this man! We had over a weeks worth of work to be done in our house, including repainting our huge ceiling, taking out and replacing flooring, taking out and replacing sheet rock, fixing a huge hole in our garage, and more!!!!! Kevin did it in less than a week...and ALL BY HIMSELF! I think the amount of work even scared off some other guys. He is such a hard worker, so very kind, and trusting!!!!!!! We will absolutely be going to him for any future work we might need. Thank you, Kevin for all your hard work!!!!!

Laura H.

09/05/2019 12:00:00 SA

ABC Home & Commercial Services' Handyman department is fairly new, but we recently contracted with them for various home renovations that needed done. ABC replaced all our outside doors (old ones had rotted), replaced rotten trim wood with Hardi trim, replaced cracked wood on our balcony making it more stable, added a ramp at the door accessing the balcony (I am disabled), stained/sealed the balcony wood, power washed & painted outside of our home (our home is 2-stories with steep roof), and mounted new hardware in a guest bathroom making it more accessible. There were issues replacing the doors, but ABC worked very hard making it right.

I highly recommend ABC's Handyman services for any project you have in mind for your home.

P.S.! Thanks to a determined Bryan, we now have a new spiffy mailbox situated in all the weird angles intended by our amazing architects originally over 20 years ago.

Gregg B.

6/25/2020

Billie with the HVAC department came out and fixed another companies mistake within the same day! I'm very impressed with their service and responsiveness.

Scott J.

4/30/2019

Fantastic staff, especially Dan the handyman. We hired ABC to do several things for our house over the years that we've owned it -- electrical, plumbing, and some drywall/painting/floorboard fixes. They are professional, reliable, and do really great work. This spring Dan helped us for several days and he was awesome and went out of his way for us. Highly recommended across the board.

Angela E.

6/19/2019

I just purchased a home and decided to go with ABC for my lawn maintenance. They promptly put me on the recurring schedule and took care of my initial lawn service. It's gonna be a hot summer in Texas as usual, so call ABC for your lawn maintenance. Let them take care of you so you can relax by the pool and skip the weekend yard work!

Toni J.

8/19/2020

This is an update to my previous post. ABC has stepped it up and went above and beyond. I have spoken with Mr. Ambrose who worked with me regarding my service level. The two Techs that came out today Mr. Jesse (service manager) and Tech Pino were OUTSTANDING. They sprayed for wasps top to bottom inside an out. They even found a nest that the previous techs missed over by our fireplace which is where these little buggers were coming from. They have give top notch service and will be following up in another couple of weeks. A huge shoutout to Mr. Ambrose, Jesse and Pino for their hard work and determination. Thank you for showing me what ABC stands for and providing excellent customer service.

Roberto S.

06/07/2018 12:00:00 SA

Call this company to do some work on my backyard, I have to wait for almost a week someone to come over and give me quote. Someone went to my house they send me the email with a quote and the gentleman phone number and name, I called him back because I have some question for him, he never answer the phone so I left a message ask him to call me back. Today is been a 1 week since I called him, I'm still waiting for the phone call I guess they don't need my business.
I was hoping to get this done before I had family coming to visit us, I guess I just have to deal with the lack of respect.

Paul F.

3/23/2016

Having a horrible experience trying to buy services!
After receiving a quote (eventually) I have had to call almost daily and still haven't managed to schedule service. Apparently its down to me (the customer) to call and co ordinate between the various departments....
No account management and certainly no ownership.

Jennifer L.

3/18/2020

ABC has been a great partner through pool issues, repair work and pest control challenges. The pool department is exceptionally well run. Robert, who runs the department, is a total pro--very experienced and concerned with supporting his team and meeting customer expectations. We have a densely treed back yard, which makes our pool cleaning challenging. Tim goes above and beyond to make sure he resolves our pool problems as quickly as possible, and keeps the pool in good shape. I highly recommend ABC as a service provider for your pool service, lawn care and pest control--they're large enough to be able to handle issues quickly, they provide reliable, professional service, and they hire the great people and empower them to do a good job.

Betty D.

7/26/2019

ABC Commercial is an excellent company for just about any service needed. We have used the yard, landscaping, plumbing, and heat and recently AC. They are the most professional people to deal with and the service individuals that come out to your home are extremely nice and professional. We will use them for all services needed. We live in Leander and they are always available for our needs. We recently signed up for their yearly maintenance program for Heat and AC.
Betty and Ron Dubelbeis

Mike M.

7/24/2020

Guests staying over on holiday, AC fan died. ABC came out on weekend , tech looked, checked it out and advised fan was dead, but did not have the one we needed. Called on Monday and advised he had fan now and would be covered by warranty but still would cost $450 to get it and install. Great service, but a little high priced.

Dianne F.

12/31/2015

I have a couple of relatively minor handyman repairs, and someone recommended ABC to me, so I called them to schedule an appointment. They indicated it would be a half-day appointment, which is about $329.

Kevin responded to me via email, but since we were out of town during the holidays, I called him back and left a message on his cell phone a few days later. Kevin never called me back.

So I called ABC again to tell them what had happened. The woman took the information and said someone would get in touch with me. That was 3 days ago.

As much as Bobby Jenkins advertises his company, it is clear he doesn't want the business bad enough for his employees to be responsive.

Sheila D.

2/20/2019

I used ABC in the past, but we stopped having service about 8 years ago due to budget issues. Last week my next door neighbor warned me that they had rats in the attic so I called ABC again to have them check our house. Thankfully our attic was clean, but we got back under contract for rodent exclusion since that saves a lot of money vs waiting until we have an issue. We had rats in our attic years ago and the experience was stressful so I wanted to avoid going through the trapping again.

Chris White came out today and he was awesome! He confirmed again that there is no activity in our attic and he did a thorough evaluation of any place they might be able to get in. Shockingly, many of the places ABC sealed 8-10 years ago were still good and Chris took care of a few remaining gaps. He even took the time to seal the bottom of my garage door, which wasn't done last time. This was a big deal for me since we do find occasional rodent droppings in the garage. Additionally, during his inspection he noticed a possible AC issue and some water damage on the roof. I couldn't be happier and now I have peace of mind and don't have to worry about uninvited guests.

Gabriel D.

06/01/2020 12:00:00 SA

I requested an estimate, some lady was at my home and THEY NEVER SENT ME AN ESTIMATE !!

Meg E.

5/27/2020

I paid in full in advance for the work over the phone, was told they could not proceed otherwise. I also paid a deposit. I never received an invoice. Then after the work was complete I received an invoice for another $1,200! I called, emailed and texted my rep. It took 2 weeks of me hounding them to get them to verbally say my account was paid in full. Though I never received an accurate invoice and was charged nearly $300 over the quoted cost. The water heater install was great, the accounting is shady at best. I will not use them for any other services as a result.

Tony A.

10/26/2018

We recently had ABC install a tankless water heater, I water softener, and a tank water heater. Paul initially came by and shared the options that would meet our needs, explained pros and cons, and answered all our questions. Their pricing was fair, and Paul explained all aspects of the costs clearly. Miguel was in charge of the installation and was terrific. The team was thorough, neat, and clean. Miguel explained all the features clearly, and the install for the 3 units went perfectly. The entire ABC team was professional and we were very satisfied. Thank you!

Marshall D.

3/14/2018

5 star service and personnel !! I just had ABC Pest Control take care of Carpenter Ants. Initially I was a bit anxious as I had read that these critters take a while to get under control. However ... !!! Big shout out to ABC, and especially Emil H. and Scott. who did the treatments and follow up. Looks like we have this under control, but they will check in with me again to be sure. I cannot speak highly enough of Emily H. the inspector. She was pleasant ,courteous, thorough, efficient , and the hous ewas left clean after their visit and treatment. I would highly recommend this company . I have had a couple of experinces with them over the years, all good, but this was truly exceptional !!
Thank you ABC and especially Emily H !!!

Chris J.

3/25/2016

I had them install a bathroom vent and it never seemed to work very well. Upon inspection I found that the trap vent door that was supposed to open with the airflow, was blocked by the exhaust hose. It was installed in such a way the door would not open rendering the fan unless.

I also received a quote to have an existing exterior wire rerun with proper conduit and the quote was $990! Klock's Electric quoted it at $240 and finished the job in less than an hour.

Matthew M.

11/20/2019

I signed up with ABC for lawn maintenance a couple years ago after going through a couple local companies that were frankly terrible (including weed eating plants I'd clearly planted!). I had originally avoided ABC as I thought a local company would be better, but I was definitely mistaken. My yard has been great since ABC took over, weeds are promptly taken care of and the grass is green when it's supposed to be. I haven't had a single issue with them since starting

Krista M.

5/28/2020

I contacted ABC Home and Commerical to start a pest service, they set up a 2 hour window with us, and then never showed up. I contacted them 30 minutes after the window to see if there was an issue, and if they were still coming, or need to reschedule...no response. It has been a week since they were supposed to come, and still nothing. No explanation, no phone call, no apology...nothing. I hope we just feel through the cracks and they are okay!

Kyle R.

10/19/2017

Greg, in the plumbing division, was prompt, courteous, and thorough. ABC is very consistent and reliable, and their pricing is a bit premium but mostly in line with other outfits.

Timothy W H.

1/21/2016

We use ABC for literally everything
Tree service
Bugs around outside foundation
Handyman service
Lawn service
The main reason switched is the Plumber Eric Ryan
We have used Eric for years and before he moved to ABC
We are thoroughly happy with ABC and Eric

Dawn W.

11/21/2017

I called ABC about a problem with my water heater that I couldn't figure. Paul came out, assessed the situation, described the quality of my water heater installation, and very clearly walked me through my options. He was thorough and sincere in making suggestions by considering the potential financial impact given the age of my water heater.

I really appreciated the time he spent with me and the information he shared. I will absolutely call them again for any sort of plumbing issues.

Deb E.

10/10/2017 12:00:00 SA

I'm guessing from reading the past reviews, that it really depends on whom you get in regards to quality work vs not. We had ABC come out, due to finding some droppings in our exterior laundry room in our condo. Alfred was VERY nice and was also very thorough with his explanation of what to look for in the future and how these rats were getting inside the laundry closet. He walked through my (2/2) condo and made sure there weren't any openings in which they could get inside and placed traps where he thought we may need them. He'll be following up with us 3 more times to make sure the problem has been resolved, so if anything changes I'll update my review. But, I was very pleased with everything starting from the first contact with ABC to Alfred coming out.

Leonetta Latrice A.

12/30/2018

This company's services were outstanding! I had a severe bedbug infestation that I had been trying to treat myself for over a year. When I called ABC pest management services, I was at the end of my rope. First they consulted with me on what I needed to do to prepare for the treatment. Then they came in and did a thorough heat treatment in my home; including the garage and my car! Two follow-ups and a 1-year warranty was included in the service. That was two months ago and I haven't seen a bed bug since.Outstanding! I intend to use their other services home services because I trust their work.

Jim C.

05/01/2018 12:00:00 SA

I was getting my house ready for sale and decided to use one company for everything. ABC repaired my deck. Eric and Francisco did a great job. They worked hard, carried off old wood.
Also, ABC power washed and cleaned my gutters and driveway. The house looks like new. The window cleaning man did a beautiful job.
Finally, the yard department cleaned up six months off leaves, mowed and put down mulch in my beds after trimming all the shrubbery.
You might find the prices a little high but, when you realize they are insured and stand behind their work and have an excellent reputation it is worth it.

Jonathan A.

3/19/2016

We use ABC for many things including HVAC service and bugs and this week has them paint our house. We are EXTREMELY pleased with the work. Crew was very professional throughout the job. We will be using them for additional services in the future.

Jason Z.

6/20/2019

I have used them for 2 years, have spent THOUSANDS of dollars and have had cockroaches the entire time! Every service rep and supervisor has a different opinion as to why we have these cockroaches and cannot seem to solve the problem. I get a new rep every 3 months, with lazy and incomplete service. I have called the higher up supervisors and documented every call, but this last time was it for me. The highest supervisor I can speak to promised to get a solution in place and call me the very next day, and it has now been 7 DAYS & no call or service!!! I called to speak to the owner & was put through to a blank voicemail so they can avoid my complaint. They apparently have zero customer service skills or just simply do not care at all!!!

Melinda A.

11/19/2019

I cannot say enough great things about ABC! We have used them for pest control and because of their superior service, when it was time to replace our AC we called them. The pre installation service exceeded our expectations as did the installation itself. The team was professional, courteous, great guys! This weekend we found our outdoor pipes gushing water at 1:30 am. I called their 24 hour service and got the friendliest service and commitment that a plumber would call us first thing on Sunday morning. He did and was out by 9am Sunday! He couldn't fix the problem but promised he would get it scheduled as early this week as possible. I called them Monday morning at 7:45 and it had already been scheduled! They showed up first thing this morning and found the source of the leak and quickly fixed the issue!!! I'm a loyal customer!!

Lauri R.

11/24/2017

Even when we missed our call, we still got worked in for a plumbing call same day. We appreciate the plumber explaining things to us as well as giving his cell number in case we had questions. Our drain is clear and my family feels like we can count on ABC for more than just pest control!

Sean M.

08/09/2017 12:00:00 SA

Professional and prompt - two things you look for (I.E. DEMAND) for AC repair. In Texas. In August. You can even let professionalism take a back seat as long as they're prompt and your AC blows cold sooner than later. Branden showed up ahead of schedule, was up the ladder quicker than a squirrel with a meth issue, and had all blowing cold almost before our scheduled time. Shop cold. Customers happy. I'm happy. Well done, Branden Belk! And yes, he was even professional

*(squirrel analogy used purely for illustration purposes, neither myself, my company, or ABC condone meth use by humans or rodents!)*

Richard M.

11/07/2018 12:00:00 SA

We recently had our bathroom shower and bathtub replaced by ABC remodeling services. Francisco (with help from Manuel) did an amazing job. From the start they were on time, worked hard and did extremely professional work. Everyone who has seen the work they did in our bathroom has said what a beautiful job they did. Many thanks!

Blaze B.

02/12/2020 12:00:00 SA

On 2/10/20 I had Lorenzo our to my job site to perform a water line repair. He dug a 7 ft long by 3ft deep trench to locate and repair a 2 PVC water main. He worked tirelessly from start to finish and restored water to the church on the same day. Great job, and a hard worker.

Mike G.

4/14/2017

The most unprofessional service. They came out for a consultation in July, gave me an estimate of their service and when I didn't use them I was billed. I called their customer service line to handle the situation and was told I would not be charged for services not rendered. Fast forward to now and I'm being called by a debt collector to recover the debt on my account. I'm appalled and plead for anyone considering this company to use a local gardener. There are way too many people willing to do your landscaping in Austin for a fraction of the cost and with wildly better customer service.

Mary P.

5/29/2018

A little pricey for extermination services but they did a good job. The tech was polite and friendly. I used ABC because I have heard good things and felt safe having them in my home.

Stephanie D.

1/24/2020

We are a non profit here in Zilker Park and we had ABC out to clean our 3 story windows. Victor and his crew did an AMAZING and thorough job. Highly recommend!!!

Karen R.

5/13/2017

Charged $220 to install a garbage disposal, 1.5 hours of work. Very expensive.

Sharla G.

03/09/2018 12:00:00 SA

We recently had our AC system replaced by ABC and they did a great job. Our furnace gave out when it was 24* and they had someone out the next morning to help us. The entire process was seamless and we are very pleased with our new unit! Lamont, Louis and Chris installed our new Lennox system and took the time to make sure everything was done correctly and looked pristine. We were even able to relocate the it to the side of the house from the back patio, which was a major win. The new unit is 100% quieter than our 17 year old system, and much more energy efficient too. We would recommend ABC to anyone looking for a quality new system with great customer service!

Brenda S.

8/25/2018

As a follow up to my original post, my husband received a response back with a genuine apology. As small business owners, we understand how things can fall through the cracks. As it turns out, ABC Home & Commercial really does care about their customers! Our $71 has been reimbursed and we were assured that the $278 would be reimbursed as well. We will likely be signing back up for the monthly service because we are pleased with how great our lawn looks. A big thanks (and 5 stars) to ABC for the way this has been handled.

Extremely disappointed in lack of communication, customer service and FRAUD. We signed an agreement for their monthly lawn service for $32 every 45 days. In May & June, we were charged $278 each month. When my husband called, he was told he signed a contract to that effect. Our copy of the contract does not have anything about an additional $278 for two months. Michelle forwarded a copy of the contract where a hand written note says approved by email. We cancelled our contract at the end of June. This week, (August) another $71 came out of our account - UNAUTHORIZED!! And no one from ABC has been out to our home to do anything to justify the $71. Voice messages have gone unanswered!! Stay away from this company!!!

Debbie T.

09/10/2015 12:00:00 SA

A/C went out at 10 PM tonight!! After calling three other companies who advertised 24/7 emergency service and no call backs I called ABC and they had Brandon out within an hour!!! I use ABC and am very satisfied!!! Call them you won't be sorry!!!

Debbie

Elane J.

12/19/2019

I am completely fed up with these people and I'm stuck in a year's contract. They won't notify me before they just show up. I haven't been home most of the time when they come so they just do the outside - I'm not paying for outside only service and I want what I pay for. In addition when I signed up I gave a credit card and they said they would bill that card each time. They didn't but I didn't know that. Then I get a rude phone call wanting to know when I was going to pay for the two services they had performed - no prior notification that I owed them! They seem nice when you sign up but that's the last time they are at all supportive. Just waiting for my year's commitment so I can quit.

Frank G.

05/04/2019 12:00:00 SA

Do not use ABC for Pest Control or Lawn Care! They actually sprayed roundup on my lawn and killed the grass around my house and fence line. I called them several times and even sent pictures. Never got an apology, or what can we do to fix this. All I got was a bill in the mail. Really??? I am very disappointed. I didn't think they would do a customer like this. I decided to cancel both services and get a company that actually cares about their customers. Learn from my mistake, do not use them.

Lori L.

3/19/2017

The day after my first post I got a call from the manager who ask to give them another chance. I was contacted by a different sales person, who setup the appointment. When he came out I gave him the drawing we did on our own and the budget for the project. I asked him when we could expect his quote he said tomorrow- As with the other salesperson that did not happen. By this point I was done chasing ABC down for a quote. Seems if they wanted our business they would at least call and give us an update. Several days later at 6 AM I got his quote which was over priced and did not include all the work. He suggested we do the job in phases to stay within the budget. Oddly the same day, the manager called me back to follow up. I told him I had my doubts about them being able to complete the job since they cant even get a quote on time.

I would say if you are not in a hurry and have a lot of money to over pay for work - this is the company for you. - We decided to use someone else.

Linda B.

03/01/2018 12:00:00 SA

Once again I received great service from ABC. Ulises Rodriquez-Rea gave me some tips that I could do myself, therefore, saving me money that I really didn't have. This is the 2nd time that ABC has saved me money. I very much appreciated Ulises honesty and professionalism.

Elissa M.

08/08/2017 12:00:00 SA

My husband has been a loyal ABC Pest Control customer since July 2010. In November 2014 we inquired about changing our service to have quarterly pest control maintenance rather than six times per year. At that time, the representative my husband communicated with said quarterly service was not an option but that he could skip an appointment and re-schedule for a month later. This provided us with the service interval we wanted.

Recently, my husband put in a service request to move the appointment by one month, as he had been doing routinely. He received a response that he was not allowed to do this, as it would cancel more than one appointment per year. At this point, he called and they told him that this is the policy and it has been this way for some time. They sent an email that said we had signature pest control where they came out every month [sic] and that maybe the best option will be to move towards a quarterly service it will boost your monthly rate from 86.75 to 130.13. So now the best option is for us to pay the same amount per year for ABC to come out less frequently? The whole point of switching to quarterly service for the same amount per year is disingenuous and insulting.

It's sad that a local business would treat a long time customer this way. If you're looking to save money (or not get suckered into paying the same amount per year for 6 times service as quarterly), look elsewhere.

Howard G.

02/08/2018 12:00:00 SA

I've just had a pest inspection and treatment from ABC that was very professional. Jaquon was right on time, friendly, courteous, and knowledgeable. He explained what he was going to do, listened and understood about a specific problem I have and told me how he would fix it. I'm very happy with the service and wouldn't hesitate to recommend ABC to anyone.

Rhea W.

7/14/2019

I have a pecan tree that is covered in web worms this year and had ABC come out and spray it. Unfortunately, it poured that evening and washed off the treatment. I contacted them and asked if they would come re-spray it since I felt like I had just had 400.00 washed down the drain, and they said they would re-treat it. The specialist they sent out, David Ayala, was kind enough to come back on a day with no rain in the forecast after the day we had re-scheduled it for turned out to have a chance of rain. I really appreciate that they went above and beyond to help me with my problem.

D G.

8/14/2019

Tried to schedule pest control service today - I'm a regular customer - and their number is disconnected. Are they out of business?

Belle P.

06/07/2019 12:00:00 SA

I wish I could give less than one star. Signed up for service, the company did one of the five tasks of the initial service. Both gates left open after mow, didn't mow the side yard at all. ABC called to schedule this appointment, and then didn't show up. They showed up the following morning. I attempted to contact the gentleman who signed us up, and he won't respond. I tried getting managements number and was told they didn't know the numbers. Awful service all around.

NotU B.

11/11/2019 12:00:00 SA

We've only had the rodent problem assessment guy and the trap & fix entry points guy, and so far so good. Both ABC Pest Control staff were professional, friendly, on time, shared information, & made me happy. Will update as we go through the process of removing & eliminating roof rats. Hope to make it a 5.

Rebekah A.

6/13/2017

I called this place on recommendation from a professional contractor. I have a rental house (that is occupied) broken into and it has extensive damage to the front door and drywall. For obvious reasons I needed it fixed today. The woman that answered the phone was very nice and courteous. She told me they could fix the door today and that the head contractor would call me. An hour and a half later, I had not yet received a call. I called the company back and I spoke to the woman again, who was very nice but told me the handyman department was closed for the day. She said I could leave a message and they would call me back when they were available again...which doesn't help me at all.

Margo L.

11/05/2019 12:00:00 SA

Blaze came to help with a longstanding toilet issue that we could not figure out. He happily spent time listening and going though the problem with us and saw that there was a defect in one of the toilet parts. Blaze changed it quickly and it is working beautifully. We will definitely recommend him for anyone that has a plumbing problem!

Michael E.

5/29/2019

This review is in regards to the unprofessional customer service I have received with two different scenarios. I'll preface that I have never used any of their services this review is solely for the customer service of trying to obtain their services.

My first instance was when I had ABC come out to give me a quote on installing a water heater. They came out and gave me the quote which I thought was a fair price and I decided to go with them. When I called the salesman back to schedule the service, he never responded to the three times I called nor my voicemail nor an email I sent. At that point, I decided to go with someone else.

Fast forward a couple months, I needed pest control service on a monthly basis, as well as, going around the house and repairing any holes. I decided to try them again and someone came out on time, I received the quote and again I decided to go with them. I called the salesman again three times before I finally got a hold of him so he could answer my questions and I could set up the appointment. I luckily was able to get him on the phone where he said I would receive a call from the scheduling department. Three weeks went by and no call to setup an appointment. I got upset enough I called their main office so I could speak with a supervisor and was told I'd get a call back. A supervisor did call me but not until the next day. He left a message and I called him back that same day and tried to leave a message, but he had some weird automated message. This was last week, and I still have not heard back from them. All of this just really makes me feel that they don't value customers or their business. Really just a don't care attitude. I guess they have enough on their plate where they don't care about getting any new business. If I was the owner or manager of sales, I would be extremely upset as they lost two big deals that they could have easily had if they would have just contacted me back. I have definitely learned my lesson this second time and will never call them again for any service and will not recommend them to anyone who asks me. I wanted to write this review that hopefully someone higher up will see this to then make improvements.

Beau T.

9/27/2017

Our experience with ABC home services has always been a pleasant one. Yesterday we had Mark Z. come out to service both of our A/C units inside and outside. He was polite, courteous, professional, careful, thorough, and explained his work and smary to us very slowly a d easily for us to understand. Honest and fair assessments and recommendations. Thanks so much.

Whitney B.

9/26/2017

I had a great experience today with my AMP maintenance. Kim was so professional and was very helpful. He even installed the backplate on my Nest and advised me on purchasing my air filters. I was beyond impressed with his service, professionalism and kindness today!

A D.

12/01/2016 12:00:00 SA

I hired ABC for a fairly small painting job. I would not hire ABC again for painting due to the way they bill for the work. Every other painting company I've hired has showed up at the job site, listened to the work requested, and then given me a bid or estimate for the whole job. ABC just told me over the phone that their price was about $600 a day per person. No reference at all to a total price for the job. That's just not a very up-front way of billing, and it's not the standard for the painting industry. Everyone else gives a bid for the whole the job.

Anyway they sent one guy, and I have no real complaints about his work, but at the end of the day, I still needed painting done, and I was out $600. I wasn't about to hire him back out for another day, still not knowing how much work was left.

I have no idea why ABC bills their painting services in this manner. I have had ABC do yard work for me, and they gave an upfront bid on the total project. There's no good reason painting shouldn't be the same process (especially considering the rest of the industry bids this way).

Cheryl H.

04/04/2018 12:00:00 SA

Jose, Victor & Marcos spent 2 days taking down 7 bad trees! They were amazing how careful, but, quick on taking down a big tree! They cleaned up behind themselves & even leveled a root sticking out of ground, it's level with the ground. They also trimmed out pecan & are coming back to fertilizer it!

Amanda N.

11/04/2017 12:00:00 SA

Woke up with a 411 error code on our AC and ABC was able to come out the same morning! Dalton was nice and friendly and fixed are problem with ease. Dalton also explained what caused the error and what we can do to prevent it again. Very knowledgeable! Definitely recommend ABC.

Elizabeth W.

2/23/2019

I love this company!!!! First of all, Ricardo, the manager was so responsive in scheduling our house to be treated for critters. Within the week, all the work was completely done, and no more problem. And Scott, the contractor was so knowledgable about what he needed to do. Holes were located and sealed, traps were set and he came back two additional times to be sure that everything was taken care of. In addition, he cleaned up all the areas around where he was working. I feel like ABC does a really good job at finding the holes and sealing them up. We've used them before and that seems to be their specialty above all other companies. I highly recommend their service.

Cheryl G.

10/13/2017

Excellent job today from Marvin Hollenbaugh who replaced my garbage disposal in record speed and lots of tips from him on maintenance and cleaning. Excellent job

Gg B.

9/25/2020

i have been using ABC for everything in my home for many years and have been pleased with most (slowly whitiling down to some) of their services. My current complaint is with their pool service division as i have struggled with them for many more years than i have been satisfied. The last time i voiced a complaint (2 years ago) they assigned me a different pool cleaner technician which i have been extremely satisfied with so no complaint there. i have major problems with their pool repair service. Last year they tried charging me over $700 to repair a Polaris pool cleaner when a new one costs much less AND i had told them to cap the repair at $250. Today they wanted to charge me $695 to replace a drain cover in my spa. A new drain cover costs about $20 online and yes the spa needs to be drained to put the new one in but it literally just screws into place. i even told them the old drain cover was still good and just needed to be screwed in so i asked them to double check the price as i honestly thought they were quoting me for something else; even the customer service rep was surprised by the quote. They came back with the same $695 quote. Shame on you ABC for such price gouging! Bobby Jenkins you need to take a hard look at your pool division. it is sad to say that while the concept of expanding into so many different areas is great for your business and nice for customer one-stop-service unfortunately you have lost track of the exceptional customer service that you provided back when you were just ABC Pest Control. i will continue to use ABC for my pool cleaning but will be going elsewhere for pool repair services. And for the spa drain i will screw it back into place myself with 15 minutes of labor time! Pool owners beware and make sure you are questioning quotes you receive from ABCs pool service division. Had i not asked in advance they would have come out done the repair and i would be out $700! There are many good and reasonably priced independent pool companies out there and they will be getting my future business.

L.R. L.

7/29/2015

These people are great. They are friendly, professional and very responsive. They answered my questions and provided great servicing. They helped me with changing my work schedule and we're always on time. Highly recommended.

They killed a wasp nest that was really bad news!

Justin C.

07/07/2016 12:00:00 SA

I've been a customer of the ABC lawn care service for years, but today I closed my account.

I have a few gardening projects, and I irrigate with drip hoses. Evidently, the crew yanks on these to gain access the strips of grass that they cover. The hoses were being torn and the plants damaged, so I called ABC and was told that a note would be added to my account to be careful with the hoses. After it happened a couple more times, I called in again. They did then credit my account for the hoses (but only after I asked).

Around this time, there was also damage to a grill cover located on the concrete porch. Evidently 6 inches of space between the cover and the edge of the porch is too close to avoid the weed eater.

So I thought: okay, it's my fault for expecting too much from the crew. I moved the grill and bought a new cover and a few extension hoses to reroute the lines so that they were even more out of the way. Still -- more damaged hoses, so I decided I would just henceforth remove the hoses from the yard completely before the crew arrived. Since the service days are not entirely consistent from week to week (and the web schedule isn't totally reliable) I asked to be notified before future visits. I was told this was possible, but it never happened.

As the plants grew larger, I started finding outer branches ripped up by the weed eater as soon as they came near to the edge of the garden box. So I then covered the garden box with a Clam pop-up shelter, thinking that the crew would keep their distance from this. But just for good measure, I surrounded it with yellow caution flags.

I was home the morning of the next service, and when I heard the crew, I looked outside just in time to see the weed eater bypassing the yellow flags in order to get under the edge (!) of the Clam's skirt. I went outside and asked the guy not to weed eat in this area any more.

As an aside, I can almost appreciate his desire to be thorough, despite the lack of judgment displayed. But unfortunately, the areas where I would expect thoroughness (around the foundation of the house, along the fence line, etc.) were rarely satisfactory.

Fast forward to Tuesday of this week. I have some minor home repairs underway, and the backyard is being used as a staging area. So, I went to the ABC customer web portal and filled out the form to cancel/reschedule this week's service. In the comments, I asked to be contacted (since I'm not entirely sure when the house work will be finished). And indeed, after I submitted the form, I received a message saying something like Thank you. You will be contacted shortly.

Well, I wasn't contacted, but when I returned home this morning (Thursday) from running errands, the crew was here anyway. I explained that I had cancelled my appointment (or attempted to) and they politely apologized and left. I then called customer service and explained the issue and asked for my account to be closed. I'm hoping that this resolves the issues once and for all.

Maybe their poor communication is partially due to technical limitations. Their customer web portal has seen some improvement over the years, but it's still one of the worst that I have had to deal with. In 2016, if you can't hire a decent team of developers to build and maintain your online account services, then you're doomed.

I'm embarrassed to post this review, because it feels petty to me to complain about something like this (#FirstWorldProblems). But in speaking to customer service today, I didn't get any sense that they took it seriously (I would have expected something like, Thank you for your feedback; we regret the problems you've had; rest assured that we will take measures to improve our services in the future.) But nothing. And their service isn't cheap, so if I can save other people the headache and the money, then I suppose I can live with this feeling of pettiness.

Laura J.

09/09/2019 12:00:00 SA

Excellent services, professional techs and very reasonable pricing. Have used plumbing and pest services and both were excellent. Next week HVAC scheduled to come out and fix what another company messed up. They are not pushy and do not try to sell something you don't need. Everything I need is just one phone call.

Judy M.

4/17/2018

ABC is just awesome! Writing months after services because I am still so grateful for everything ABC and its employees have done for me!

To start off back in September 2017, I called two different companies for an inspection on my home because of some noises heard in the attic. The first company told me they didn't offer inspections and the second made me pay $250 just to have them go out to inspect . The money paid for the inspection was supposed to just go towards the contracted service. Once the guy came out he told me I had so many issues with my attic and had at least 4 different species living in my attic. Of course I was panicked! Then quoted me $1500 to remove all of the animals. We just bought our home and I was hesitant on spending that amount of money.

I called ABC for a second opinion and not only was their inspection free of charge but their services where much more affordable and also came with warranty.

The technician Samantha came to my home to preform the work and she was with out a doubt amazing! She sealed my home, was an absolute professional, and most importantly she was able to remove a family of squirrels from my attic. It was a two week battle but I am finally critter free! And have been critter free since then! I'm an just shocked the little buggers haven't come back since then!
Samantha was so polite, knowledgeable, and truly an expert in dealing with wildlife. As a female I could not say I would be able to do what Samantha has accomplished. YOU GO GIRL! I am so impressed with her work ethic! And will not hesitate to call her for all my future needs!

Tommy L.

04/09/2017 12:00:00 SA

I live in the Steiner Ranch area of Austin. We've been needing our air conditioning checked out for awhile. Ramon, who is our regular guy, showed up right on time. He was amazing as he's been each time he has come here. I always learn something from him and he takes the time to research and answer my questions. You can tell he's an honest and good person. ABC and Ramon have our confidence. We are happy

Rob F.

04/10/2016 12:00:00 SA

The service work was acceptable as far as I could tell. What bothered my wife and I was how much of a mess the crew left, not to mention the huge scratch on our stairs from a flashlight. Our 14 foot ceilings have 12-15 dark black handprints from dirty hands. Crazy that they'd allow that. Gloves should be mandatory. They also scuffed our walls with their ladder. The first two techs were friendly, which was great. I think the third, also friendly tech, was the one that left the mess.

Kevin K.

6/13/2014

I should have read Yelp before calling these people. I needed to have a pump replaced on a swimming pool and originally I went by their shop and was quoted around $300. When the pump suddenly failed, I was on my way out of town but needed to have it done. When I called them back to schedule I was told that it was $300 for the pump and around $100-$150 for installation. While not pleased I went ahead and scheduled it. When I returned from out of town I had received a bill for $525! The office manager explained that they had problems removing the 4 bolts that held the pump in place so they were charging me for the extra time. I expected that if you were paid over $100/hour you should be able to remove 4 bolts in 1 hour. While I left messages for the manager to call me back to discuss the overcharge, they will not return my calls.

There are plenty of other more reputable service providers available in Austin, don't waste your time with these people.

Michael M.

11/01/2017 12:00:00 SA

I just had a pest exclusion visit from Ryan of ABC. He was very thorough, polite, and informative. I would highly recommend ABC and Ryan as a technician. He expressed a willingness to help me get rid of any pest I may be hearing in my attic going above and beyond the call of the job.

Thank you Ryan for giving me even more confidence in ABC.

Cheryl D.

06/07/2016 12:00:00 SA

We are having a pretty bad experience with the pool division. We have been waiting two weeks for a simple repair. They have missed two appointments and didn't call to say they weren't coming. I learned today that they finally have the needed part for our repair but it is on the wrong truck. I've wasted two precious vacation days on them and the pool is turning green while I wait. I wish we had chosen a different company.

Andrew G.

08/07/2019 12:00:00 SA

I have been using ABC for over a year for lawn maintenance and have been very happy with their service. Today, I had a handyman from ABC, Javier, come out to repair a soffit. He did a great job. Not only did he complete the repair, but he found a few other items in the roof that needed attention within the time block that I had purchased. I highly recommend ABC for lawn and handyman services.

David C.

7/31/2014

I used ABC's residential pool services to repair the main swimming pool pump. The pump is 10 years old and had started to leak when the motor failed on a Saturday. As this is the main filter pump I wanted it repaired as soon as possible and didn't have time to repair it myself. I called several larger pool services companies, but apparently they don't answer their phones at the weekend. ABC does and they got my business.

The appointment was scheduled 4 days from the phone call. The Pool Technician replaced the pump motor, a failed circuit breaker and seal (to stop leaks). Total cost $551. Compared to me doing the work myself I consider this excellent value. If I had done the work myself, I would have bought a complete pump at $600 (+Sales Tax), plus several hours of my time. ABC quoted their hourly rate at $95 per hour (July 2014), which is not unreasonable.

ABC will be getting more of my business.

Stephen A.

5/31/2019

As our 14 year old builders HVAC system was crashing, we chose ABC to install a Lennox Signature Collection SL18XC1 system with iComfortS30 ultra smart wifi thermostat. The interior and exterior low noise and dehumidification features are incredible. Thanks go out to Cary, Brian, Clayton and Cade as they were very professional and completed the job in ~5 hours. Be advised, energy and manufacturer rebates are available.

Richard F.

7/29/2019

Called last Tuesday and asked them to add Freon to our A/C unit, as it wasn't cooling sufficiently. Repairman comes the next day, looks at the unit, says my pipes are in the wrong place, a switch isn't working properly ,Freon will be added and the diagnostic will be 69 dollars also The total will be 312 dollars. He finished the work , said we didn't need Freon and still charged 312 dollars. The unit froze up that evening. We called the next day and were told the next time a repair person could get there would be sometime Friday. Friday evening the repair person showed up said he couldn't work on the unit as it was a block of ice Saturday another repair person showed up, in the morning, said he'd need to run a leak check He found the unit needed 2 lbs of Freon and suggested we add leak stop also After paying an additional almost 500 dollars and unit has worked fine. When I called the supervisor to complain about the original (non repair) he said he'd refund the diagnostic fee I've used them before , but I never will again When someone ask for a service and is charged for something else , and it doesn't fix the problem, the fix should have been voided Not a lot of understanding here

Communication or Miscommunication is the bane of mankind. I misunderstood the refund portion that was offered us. They refunded the portion for the work that was not requested. Thank you

Cristian G.

5/17/2019

Update: ABC contacted me and honored the original estimate. Steve was professional, timely with communication and followed up with the situation after my original review. Was expecting a bit more of eagerness for my business considering the 6 weeks of delay but let it go. Decided to go with another contractor who was very responsive, reputable and economical. Would certainly consider ABC in the future due to their response.

Tracy H.

9/28/2014

I used ABC Home & Commercial's handyman services recently and was very very pleased. After dealing with contractors who either didn't show up or were extremely lazy or just flat out crazy, I called ABC. They exceeded my expectations on service and price. My handman Mike, offered up suggestions and went about his work in a smart way. He did a bit more than what I was expecting and completed the job in a really professional polished manner. Nothing sloppy.

I will definitely use them again. Dealing with these crazy contractors made me angry and wasted a bunch of my time. I plan on just calling ABC next time I need something done around my house.

Liz B.

05/12/2016 12:00:00 SA

Requested service for preventative termite treatment - ABC was informative, prompt, knowledgable, friendly, and efficient. Will definitely call them again for future jobs!

Larry L.

07/09/2019 12:00:00 SA

This is a really professional home service firm. They excel at helping with Texas critters that enjoy visiting my horse on the lake. The ABC team is first class. The customer rep Michael Kiefer gives great advice about these Texas critters and is very knowledgeable about the proper remedies to resolve these types of issues. I recommend this firm

TJ F.

4/19/2017

I'm the Facilities Manager of a local Cookie Delivery company and we use ABC for all of our pest needs. They are super efficient, professional, and for the price there isn't a better service available. Highly recommend this company!

Mark M.

06/12/2014 12:00:00 SA

Just had my new home inspected (by Rob B.) and treated (by a John L.) for pests by ABC Pest & Lawn in Austin, TX And I could not be more satisfied with their service. Thanks for the referral Eric R.!

In a time when honesty, candor, knowledge, professionalism, and customer service seem to be in a state of perpetual decline, I found working with ABC Pest and Lawn to be a refreshingly satisfying experience.

They were professional & courteous in their telephone communications, on-time to all appointments, careful with my home & pets, honest in their assessment of what services I really needed (no pushy up-sell) and even took the time to explain their assessment to me and explain what services were available (while honestly advising on what services I did and did not need at this time).

I would definitely recommend ABC Pest & Lawn/Home Comercial Services!!!

Travis W.

4/24/2014

We've been customers of ABC for 3 years on the pest side and they are very good. We had some landscaping in our backyard that was selected by our pool builder and we just weren't happy when all the landscape started growing in. No thought was put in on plant selection for privacy or the leaves dropping in our pool. We started looking at getting bids and ABC was one of the companies. We got an estimate that wasn't the lowest or highest, but felt it best served our wants and needs and felt they could perform the project without this dragging on.

Joe Wassam a landscape designer with ABC met with my wife and laid out a pretty cool plan with drawings on plants on a plot of our backyard. It looked ok, but I wasn't entirely sold on the plants since I got burned one time before. We went back and forth and Joe drew up a second plan over the period of several weeks which I'm sure the landscape guy thought we were dragging this out thinking man....this isn't that big of a job I've got other customers I'm also trying to work with. Joe never complained and worked through it and got all the final details nailed down from plants, selection for privacy, flowers and depth for the yard to add dimension, sprinkler reworking for all the new plants going in, and a newly added section of river rock.

It took the ABC crew 2 days of removal of old plants and new plants as well as the new river rock section which they had to remove grass to create. It rained in the process and the guys worked through to get it all completed.

I can tell you its been a week since its been installed and we couldn't be happier with the new look and feel of the design! ABC blew away my expectations on the job and followed through on the whole project. We have a whole new look to our backyard and we're super happy! I highly recommend them to friends and family.

K L.

10/17/2017

I have had a wonderful experience with ABC. Caleb handled my account and he was wonderful!

Ab M.

12/21/2015

Hired them for rodent issues. Sounded very confident when they walked in. Had an Awful experience.
Didn't really know what they are doing.
Nothing accomplished.
Didn't do their job.
Sent inexperienced people.
Would not refund.
Ultimately got a call from GM and got full refund. Even till the last end things were unprofessional. When they were supposed to come and pick their materials, was given time slot 12-2. Didn't show up till 2.30. Was very embarrassing as had taken a favor from someone to be at home when they came.

Sean J.

10/23/2014

Day of, they came out, gave me a quote (which they provide at no charge, they said), and then--when the numbers were good--the electrician did the work. From start to finish, from phone call to work completed, four hours. (The electrician did say they're able to do that now. It gets backed up at the holiday time.)

The low down:
- Great work.
- Solidly done.
- By a friendly, knowledgeable and skilled electrician (Robert)

I have some more work I need done later in the year and you can bet I will call ABC.

Experience was a win from beginning to end.

Brian M.

5/21/2019

Got a few quotes for complete AC replacement for house. When ABC came out, Cary looked over the whole system and house. Was over an hour versus the 20 minute, here you go quote. Decided on full AC replacement with new ducting, adding vents and insulation. Price ended up being comparable but with more stuff! Team of Cade, Matthew, Clayton and Lamont came out and wrapped everything up in a very timely and personable manner. Thanks!!

Laurie M.

8/18/2018

After much research we selected 3 highly rated Air Conditioning Companies of which ABC was one. We were very satisfied with the excellent job their technicians did and the timely, professional and courteous manner in which they did it! They were very knowledgeable and also offered us the best price!

Raena T.

5/16/2017

Robert from the HVAC department was a champ! He worked tirelessly in my hot garage updating/cleaning coils and installing new hardware. He was meticulous, making sure everything worked properly before he left. And he did it all while still in pain from a recent oral surgery! Will surely call ABC and Robert, especially for any future services.

Cheryl R.

8/15/2016

We have been using ABC for about 4 years now. We contract for pest control services and also use ABC for AC/HVAC service/repair. We have been satisfied for the most part, although nothing to rave about. The pests are pretty much under control, and the AC/HVAC services so far have been handled by very competent technicians. Haven't used ABC for lawn/landscaping services or electrical work. We received a quote once to trim/remove some trees and their quote was much higher than others we received. ABC is no bargain from a cost perspective, and we definitely continue to shop around. But for pest control and AC/HVAC services, they seem to be competitive and we are happy enough with the services provided.

Susan R.

4/29/2019

I've used ABC for over ten years for pest control. Last year I had compost put on my yard and was very pleased. However, this year the application in my flower beds was more of a light dusting similar to powdered sugar. But I was later contacted and offered a redo which was completed today. Looks great and it's evenly applied! I realize that mistakes can happen even with the best companies and I am thrilled that ABC cares enough about their customers to follow through with corrective measures! Thank you guys!

Suzanne H.

9/28/2015

You guys! I found a freaking bed bug in my son's room. He's 5 and adorable, and doesn't travel much. I only found one bug and no signs anywhere else. I freaked out, knowing this could cost me $2,000 and days of work. I called my pest control company (not ABC) and they suggested I use some other company, as they don't handle bed bugs. I texted that guy and he emailed me list of all the stuff I had to do - like wash everything in my entire house in hot water before the treatment, vacuum, etc. I asked if he wanted to come take a look and make sure there was a problem in the whole house and he said he would for an $89 deductible, but that the photo of the bug I sent was evidence that there was problem enough. The cost would be $250 for the first room, and $150 for each room after that.
With tears in my eyes, a heart that could barely beat, and arms full of laundry, I called ABC looking for a second opinion. I knew they'd be more expensive than the other guy, but I trusted them more. Plus, they use heat to kill the bed bugs instead just poison.
Within minutes the girl on the phone had me feeling much better. She told me they'd look at the house first (FOR FREE) before coming up with a treatment plan to make sure there was a problem all over the house (what a novel idea!).
The next day my new BFF, Alan, was at my door. He confirmed that my bug prisoner was indeed a bed bug. We headed upstairs to see what he could find. He checked every bed, couch and chair in the house and found NO evidence of more bugs. Somehow my kiddo brought one little bug home. Alan said if I wanted to treat the one room I could, or I could wait and he'd come back in two weeks and check again FOR FREE. So, I'll see Alan again in two weeks and hopefully he will still have good news for me.
Alan & ABC saved me easily $1,400... and a possible arson charge. And again, I'm not a current customer of ABC and they still treated me like I was Beyoncé.
Thank you, thank you, thank you, ABC and Alan.

Jeff R.

08/11/2017 12:00:00 SA

Mark Dziak at ABC was great. He was on time, explained things thoroughly and was candid in his recommendations for service. After ordering the parts he showed up the second day exactly when he said he would, 7 am sharp. Our AC was back up and running by 8:15 am.

Andrea L.

08/08/2017 12:00:00 SA

ABC Home/Plumbing is awesome! Mike is super informative. Myself or Matt (Lead Maintenance) have no complaints. They came to our rescue when we had not only 1 but 2 emergencies here on property. We would definitely recommend them.

Thank you,
Villas of Cordoba Staff

Leah K.

04/05/2019 12:00:00 SA

We found out a week ago that we needed to replace our AC and furnace. It's a big purchase! We called a couple of companies for quotes. Mark Hogan from ABC was on time, friendly, professional, and honest. He had lots of helpful information to share, and great paperwork and info packet to help us understand what we needed and what we were looking at. It was a very hard decision, and we ended up going with another company. Even though it's not the same as earning commission, I wanted to make sure to give him a good review and let others know that my husband and I trusted him and thought he made a difficult process much easier.

Ronald M.

6/26/2018

We had rats in our actic and asked ABC Home Services to help. they plugged the holes in the roof, set traps and never came back to get their traps. The lawn service came to kill the weeds in my grass. The weeds are still there

Michelle K.

6/22/2014

I had excellent service from the pest control team when they came to eliminate bed bugs from my house. Even better, we moved shortly after and thought that the bugs had come with, JJ and his staff came out and checked everything out no hassle no fee. He really made the process easy and was very flexible with his appointments.

I would recommend these guys for SURE

John C.

03/03/2019 12:00:00 SA

So... these folks came out to handle a Racoon pest that was on the roof doing damage. I wasn't initially happy with the service but in any business things happen and the real measure of a company is not that they NEVER have a customer complaint but how do they react and handle it. These folks were outstanding and took the initiative to reach out to me to see how they could make it right. Ultimately I am very satisfied with them and will certainly call them again IF that Racoon, or his cousin, comes back. Thank you ABC.

Pranav B.

10/11/2016 12:00:00 SA

I had a plumbing emergency and I found it very difficult to get a plumber in Austin as all the plumbers seemed to have their schedules blocked out for a week or more. On my manager's advice, I called ABC and they were able to send a plumber out that very day. Fortunately for me, they sent a very good plumber - Mike Logan. He knows his stuff, is patient and explains things in detail if you are a new home owner like me. He fixed our problem and then we had him over again a week later for some other plumbing jobs and he did really well. I highly recommend that you ask for Mike Logan if you ever call ABC for plumbing work.

Anthony C.

05/11/2018 12:00:00 SA

I had to get my entire AC system replaced right before summer. I had 4 companies come out and give me quotes. ABC, hands down, was the perfect combination of most affordable and best in value. Once I decided to go with ABC I called Carey Weaver and he was able to have a team out the VERY NEXT DAY on 05/04/2018. The techs (Caleb & Luis) showed up on time and got to work fast. What was most impressive was during the installation it started pouring. I assumed that installation would have to come to halt and I would have understood, however they hauled out my old 4 ton AC system and the old Air Flow/Pump in the rain, they also propped open a canopy and continued to work on installing the new HAVC system outside. They laid out tarps throughout my house so they wouldn't track in water/mud. They seem to care more about my home and getting the job done then staying dry. By the end of the installation these guys were soaked but they still took the time to walk me through my new system and answer all the questions I had. Two thumbs up to Caleb and Luis! The Lennox touch screen wifi thermostat is also amazing. From beginning to end my experience with ABC was fantastic. 10's all across the board.

Frankly T.

08/10/2015 12:00:00 SA

ABC has had a sad comedown this year, at least for me. I've had to beg them to come out whenever there's a problem, and they give me such lame explanations for my yard that even I know it's a fib. They've also damaged my plants repeatedly. This used to be a fine service organization but I'm going to cancel them. Sad.

Jon H.

3/23/2018

There are guys that drive around Austin telling you they have leftover mulch from a job they were doing and ask if you'd like it. They quote you a price, lay the mulch and when it comes time to pay they tell you they needed more mulch than they thought and charge you way more than the price they quoted. It is a totally scam. I rather do business with those guys though than ABC. Today I was charged for an annual service I have told them multiple times I wanted cancelled because I NO LONGER LIVE in that home. Stop charging my credit card! The mulch guys will rip you off once, these guys keep coming back. These guys cover a lot of services but look around you can find dozens of companies that will do anything these guys do with high ratings and an honest business.

Eliza L.

1/31/2019

Alan Brown and his team were fantastic! Sincerely white glove service... they came on site the DAY we called them for a pest problem.. with in 2 hours, they assessed the situation, talked us through options and pricing and scheduled service with us for first thing the next morning! Fair and very professional!

Glenn A.

9/28/2015

Exterminator comes by with 10 minutes notice ,thus I have not had the inside done in I don't know how long . And paid for that service checking on getting credit for the no service , I'll let you know,
Austin location

Lisa S.

1/17/2019

I just used ABC for Pest control- Squirrels in the attic and roofline repair of a hole the squirrels made in the siding.
They were absolutely outstanding in every way!
From the first contact with Lori B who quoted
my job and explained thoroughly what the steps would be-
to the super professional and friendly Tech, Sinjin (great guy) that came out to the house to do the work-
ABC exceeded my expectations.
For my Job, Sinjin was at our house 3 days in a row doing repairs on the first and checking traps the second and third day and then finally repairing the hole in the siding after they were sure no squirrels remained in the attic.
ABC is not cheap-(but also not outrageous)
but as always, you get what you pay for.
Their thorough and effective approach to my job and their professionalism was worth the every bit of the fee. I will be calling them again with what ever need arises around our home.
Great Company. :)

Bryan H.

12/20/2015

I currently use he pest service and the team members that come are always professional and thorough. I have used their AC technician in the past and his honesty in what needed to be done was very welcome since I'm clueless onAC repairs. Great team and I'm debating the lawn service

Dave C.

06/09/2015 12:00:00 SA

Employees extremely disrespectful. Not comfortable dealing with a company that doesn't hire people who are respectful and considerate of their customers. Rude and arrogant. Avoid ABC at any cost.

Brian G.

12/28/2011

I had a bit of a shady experience with these guys.

A month ago, a bird got stuck in my oven vent and I called ABC. They sent over a sales guy, who said it'd be $200 to remove it, but for $450, they could do a full seal of the house (which, of course, if I didn't do, I'd soon be overrun by rodents, blah blah blah).

I said I just wanted the bird out. So we set up a time, a few days later, for them to come remove it. Sales Guy asked if I wanted to take care of the bill in advance, so I (stupidly) wrote him a check. It all felt a little high-pressure (he also did a full inspection of the house and was overall kinda hard to get to leave).

A few hours later, I had second thoughts and called ABC to cancel it. Their lady said no problem, and they'd either return my check or tear it up. Cool.

Later that day, Sales Guy calls me and wants to know why I cancelled. I didn't respond to the voicemail, figuring we had nothing to talk about

A week later, I see that they've deposited my check. That means that, knowing I'd cancelled the service, Sales Guy deposited my check anyway. For work he KNEW they weren't going to do

I called ABC, the lady was apologetic and said they'd cut me a check. Which they did. But I feel like if I hadn't caught it that they would've kept my money.

Like I said - shady.

Sasha H.

6/17/2015

If the worker does not see that you are home he will not call you and let you know, rather he will just clock out of the job and go on his way. I would not recommend this service to people who actually need pest control jobs completed. If you like wasting your time and money ABC is the perfect service for you.

Sarah M.

04/12/2017 12:00:00 SA

ABC is just awesome!

To start off, I called two different companies for an inspection on my home because of some noises heard in the attic. The first company told me they didn't offer inspections and the second made me pay $250 just to have them go out to inspect . The money paid for the inspection was supposed to just go towards the contracted service. Once the guy came out he told me I had so many issues with my attic and had at least 4 different species living in my attic. Of course I was panicked! Then quoted me $1500 to remove all of the animals. We just bought our home and I was hesitant on spending that amount of money.

I called ABC for a second opinion and not only was their inspection free of charge but their services where much more affordable and also came with warranty.

The technician Samantha came to my home to preform the work and she was with out a doubt amazing! She sealed my home, was an absolute professional, and most importantly she was able to remove a family of squirrels from my attic. It was a two week battle but I am finally critter free! Samantha was so polite, knowledgeable, and truly an expert in dealing with wildlife. As a female I could not say I would be able to do what Samantha has accomplished. YOU GO GIRL! I am so impressed with her work ethic! And will not hesitate to call her for all my future needs!

Dee C.

12/03/2008 12:00:00 SA

We just had a very good experience with ABC. After finding rat poo in the attic, we realized that the scrabbling noises over our heads at night weren't really dancing leprechauns (damn!). It wasn't cheap - over $600 - but they spent at least 6 hours sealing up every single stinking access point between floors and between the inside and outside. Then they came back every couple of days to check traps. Booyah! They snagged some on both the first and second visits, so they threw in a third at no charge.

No more leprechauns.

Rachelle D.

6/26/2009

Their call center style service is just about as painful as dealing with insurance companies. Every time I call I get someone different and each one of them gives me a different story.

As a tenant, my landlord called ABC and asked them to come spray the house for roaches. They wouldn't do it without first doing an assessment/estimate so she said fine, do that and then spray.

They came to do an assessment, I signed the contract and the service tech said he just needed to call and get approval from the landlord to schedule the service on another day. A week goes by and no word so I call to find out what is going on and they say they will try to call my landlord again. Now 11 days out I wake up to a cockroach in my medicine cabinet and decide to call for a 3rd time and see what is going on. Now they tell me the landlord needs to sign the contract, not just give a verbal. After expressing frustration with the differing stories the latest phone rep says phone is fine. II call my landlord and she says she hasn't heard a peep from ABC, so she calls to give her approval and they tell her she must put it in writing, phone is not sufficient.

If we had known this from the beginning we could have made appropriate arrangements, but now my landlord is not available to sign or email anything for a while. I even offered to pay for the service myself to get it done already and they refused.

I explained that I have family coming to stay and some will be sleeping on the floor with the roaches hoping they might make an attempt to get someone out here quickly considering the run around we have gotten, but alas, no attempts at good customer service.

I still haven't had the house sprayed and they have made no apologies or attempts to hasten the process or schedule anything. I can't say how effective their pest control service is, but their customer service is non-existent.

Corey B.

9/28/2017

This is the best way I know of to warn people against using ABC. I have had a contract with them for about 6 months now and my initial experience should have been more of an indication of what was to come. I had requested simple lawn services and paid up front for the service but had to call multiple times to finally get a crew out to work on my yard. If there was a silver lining to this company it would have been Victor and his crew who did the actual work. They were great. My main issue is with the coordination of services. I requested a quote for additional services including tree trimming and maintenance on my bushes and shrubs. After the gentleman came out to accurately quote the work (back in July) I never received the quote and was therefore unable to schedule the work to be done. I called the office exactly 5 times to get the quote or to have someone else come out and start the process over. It is now the end of September and am yet to see a quote or have the work completed. During this long timeframe I also asked that we have some pest control services done. The quote I was given over the phone was for weeks out and yet was still required to pay in advance. I shopped around and found another company with solid ratings that could come out within 24 hours. When I called back to cancel the pest service I was told I would receive a confirmation email which I did but unfortunately the wrong service was cancelled. Come to find out they canceled my lawn service that I struggled to get going in the first place. I do understand that mistakes happen but the lack of urgency to fix the situations has lead me to seek other companies to contract with.

I hope this helps those of you looking for these services and I wish you luck.

Kristin M.

05/01/2012 12:00:00 SA

They get two stars because they come off nice and professional, are easy to deal with and I haven't found any live carpenter ants inside of my house in a long time.

They lose one star because they tell you that you're only signing up for a certain number of treatments, when actually the woman on the phone informed me that all of their contracts are auto-renewing for one year. If I hadn't told them to stop coming, they would have kept charging me. Seems a little shady.

They lose two more stars because they were treating my house for carpenter ants and told me that I had no termites on my property. Come to find out, just a few months later, all my trees in my front yard are full of carpenter ants and termites. Their quality of work and expertise seem to be lacking. I won't use them again. I feel like I wasted $400.

Renee V.

12/08/2018 12:00:00 SA

Great customer service and huge help. I was supposed to get up early to drive to my sister's baby shower in Ft Worth on a Saturday, but my husband tells me the plumbing is backed up. He had to work, so couldn't stay home. The lady on the phone was very helpful and caring about the situation. She said she would see how quickly someone could come in case I could still make it in time. Greg arrived and was great. He knew the situation, and would see what he could do. He was able to fix the problem and in time for me to make it to the shower. He even offered to help me load the car so I could leave sooner. We will use them again.

Rachel Ann S.

7/22/2018

ABC put in a new air conditioner for me last spring. I'm really glad I had it done. I replaced the original 19 year old AC, which they had repaired for me a few times, doing a good job--one technician noticed that the blade on the outside fan was going in the wrong direction! Gee, wonder if that compromised its efficiency??? The new system is far better than the old one, reducing my AC electrical usage by a significant amount. With even hotter weather this year than last, my total kilowatt usage is down. Since I put in a solar electric system a year ago, with the improved more efficient AC and the solar power I generate, I haven't had to pay an electric bill at all this year, and going into August, still have a large enough balance, I don't expect to owe any money next month either. I highly recommend ABC for their AC service! Friendly, knowledgeable and efficient. Do the job neatly and pick up afterwards, too.

Leah R.

1/31/2009

They're not cheap, but damn it is nice to have a rodent and bug free house. They come do the first visit and poison up the outside of the house and set traps everywhere, and then come back every few days to make sure it worked. And, oh my, it does. I can watch bugs walk over the poison line around the house and just DIE. It's lovely!

The best thing is every time we find bugs or a rodent taking up residence in our casa, we call them, they come out within a few days, and take care of it for free. I forget what the first visit cost, but we pay about 80 bucks every few months for the recurring service, and that covers any time in between when they come out as well. We almost cancelled it to save money, but when we found a mouse in the house a week ago, we were sooooo glad we didn't. Some luxuries are just not meant to be done without, even in these dark economic times...

Mac S.

7/14/2010

What a freaking racket. I learned today the hard way: READ THE FINE PRINT.

I hired these guys when I first moved into my new house because my landlord used them for termite control. We had bug problems, so my landlord agreed to pay for the initial spraying. After the initial spraying was done, they were craftier than a used car salesman, insisting that I needed to sign a one year contract to get my house sprayed every few months. It also included free sprayings in-between services if we had any bugs (which we always did).

We were quickly dissatisfied with the service. They would often stop by when nobody was home as the service bill would say. I question if they even sprayed anything at all. If they did, it sure didn't work. Even worse, we were under the impression that we could not cancel the service because we had signed a contract. It looks like a contract, reads like a contract, they call it a contract, but.... wait for it... it's NOT a contract. Only today, a year after I signed the contract did someone at their office inform me that they cannot offer a non-cancelable contract under Texas Law and what I signed was only a pricing agreement. Well that's sure not how they presented it over the past year.

I'm reporting these guys to the BBB. Do NOT under any circumstances ever use ABC Pest and Lawn. The service is just as abhorrent as their business practices.

Andi D.

11/04/2010 12:00:00 SA

I have mixed reviews for ABC Pest Control. I've used them for almost 4 years now for pest control and for the most part, I'm satisfied with keeping the bugs out.. even though they are pretty expensive compared to competitors and certainly more expensive than just doing it yourself. My issue is with the actual customer service.

I'm on a service plan where they come out every 3 months. Which is okay, since I don't have time to do it myself, but I don't really like the sale-sy push to get other services... like the lawn care or handy man. Fine to tell me that you offer the services, but don't push it on me.

My beef is that when there is an infestation -- or if I have any other problems they are suppose to come back any time -- and as many times within your period BEFORE your next service.

I just found a whole heap of fire ants on the back porch and my regularly scheduled service was for the end of the month. So they moved it up.... to tomorrow... which is nice. But since they wouldn't just come out and do the upkeep like they are suppose to to just re-spray the outside for the fire ants... I'm still going to have them come back a second time so that I can be home to have them take care of the inside of the house. I'm not really satisfied that I have to pay for this service to have the ants treated...

I know that they were trying to be helpful... but they really weren't doing me any favors... and they are not living up to the spirit of the deal to come back at ANY TIME in between scheduled service visits.

Veronica H.

09/08/2009 12:00:00 SA

Ok...so update: We called ABC again to let them know that both the traps were set off and that there was no animal caught! My husband mentioned that he has reset the traps several times already and the receptionist responded with Well don't reset them anymore, wait till Frank comes back out there. The guy came out today 9/8, only to reset the traps, we have NOT heard the animal moving around for the past few days, but have noticed a VERY foul smell coming from our A/C unit in the bathroom. My husband told Frank this, he disregards it and just resets the traps.....says he will be back on Thursday to check. Well we got a call from ABC after Frank left from the supervisor asking about the service. My husband told him that we told his guy that the animal has not been heard for a while and that we smell something bad...he again just says oh well, just wait till Thursday!

I will not ever recommend this place to anyone, they are NOT professional and DO NOT know what they are doing. I am totally dissatisfied!

klaus p.

11/15/2018

I had ABC come out to evaluate my sprinklers system and they came a few times to make updates to my system. We ended up with much more costly repairs than I was originally led to believe. After discussions with the management, I was pleased with their response.

D C.

10/24/2018

Blake has recently been to my house twice - first for the a/c and then the heater. Blake is very conscientious about costs and was a pleasure to deal with too! I will request him from now on!

Natalie D.

06/05/2008 12:00:00 SA

Got rodents in your attic? Wanna get rid of them? I can tell you a few things that DON'T work:

1) Banging on the ceiling with a broom - if your ceiling is white and your broom handle isn't, you can get nice colored spots on your ceiling
2) Leaving the light on in the attic - I could hear the rodents laughing that we thought that would work
3) A rodent-offending noise emitter - supposed to humanely drive them out...and then keep you up all night with its shrill noise
4) Moth balls - what ever you do...what ever the (crazy) old man at Home Depot tells you...do NOT throw moth balls around your attic unless you want your whole house (and clothes) to smell for a month. And to add insult to injury, the rodents don't seem to mind the fumes.

What DID work?

Calling ABC. We've been rodent free for over a year! Whoo-hoo!

Scott L.

1/19/2014

We've been customers of ABC Pest for 6 years and they are great. But when my heater failed to start on one of the recent 20 degree mornings I called everywhere with no luck, as you might imagine. Then I recalled that ABC offered such services. They were over within hours. The technician was courteous, identified the problem, fixed it and didn't push to up sell things I didn't need. He did a full diagnosis though, we recommendations (and price estimates) for future work.

Definitely a great experience.

Adam H.

10/27/2015

ABC completed a core aeration on our yard and did a great job. Scheduling was easy, the Technician asked good questions, and aeration was professional. Will use them again.

Robert S.

6/17/2015

Exceptionally rude and indifferent employees. Long time customer, (but that was due to the extreme professionalism of one technician I worked with for years who appears to be the exception, not the rule..) so I feel qualified to comment on how bad they are as a company..

called in to transfer service from one home to another after moving.. the service I had was quarterly, but they no longer offer this plan.. it is now only offered at the exceptionally inefficient and unnecessary pace of every 60 days.. (either their treatments don't last long or they are trying to treat so often to inflate their bottom line).. Either way, they don't view my old schedule (or my decade long patronage) as profitable so they told me I had had to adapt or cancel, so cancelling under this sort of strong-arm ultimatum was a no-brainer.

The original manager I spoke with, Greg,(a salesperson more than a manager) was overly sensitive, and hung up on me for saying the word B.S. about my experience, saying he wasn't going to be swore at, nevermind I wasn't swearing at him, but at the fact that the company is not honoring my decade old service plan. I guess he has never heard this word before, because it is very offensive to him, and apparently hurt his feelings. It would appear based on this indignant overreaction that he would quit a job or sour a relationship upon hearing vulgarities not directed towards him. His manager Mark (an even higher ranking salesman) called back, and was also not helpful or appreciative of a long time customer.

This may be a blessing in disguise, because after this miserable experience, I searched online for home pest control remedies, and it turns out one can do this for mere dollars per treatment oneself. Thanks ABC!

Oh, and I used their lawn care one time about 7-8 years ago, and they put so much nitrogen in my yard, it died.. they had to send out crews several times to try to revive it with compost and chemicals, so be wary of that service too!

I left messages on ABC owner Bobby Jenkins phone several times, but he has yet to call me back, despite the message on his voicemail that he will do so.

***I am editing my response to address ABC's response: just because the industry has shifted to an every-other-month schedule does not mean they are necessary.. When i was on my old schedule, once every 6 months was adequate, which is why I kept it there... In my opinion, the every-other-month schedule is entirely unnecessary, and designed to increase ABC's bottom line by squeezing in more treatments.. obviously, the more treatments you make, the more the company make.. there is nothing wrong with making money, but piling on treatments at the expense of the customer is, in my opinion, wrong.

M B.

5/30/2008

Recently we had mice scampering about in our walls and attic, and it was freaking us out and keeping us awake at night it was so loud. Those little mice feet can make a surprising amount of noise.

We called ABC because we'd seen their trucks driving around (how's that for due diligence), and luckily, they turned out to be great. At the scheduled time, a very polite young man showed up at our door, surprisingly dressed in a starchy-pressed white long-sleeved button-down shirt with a company logo discretely embroidered on it, and business casual pants. I was a little uncertain that this man-dressed-as-a-banker was going to get down and dirty looking for our mice, but turns out he had no qualms about mucking around and smudging up that nice white shirt. ABC must spend a lot on laundering and pressing those logoed shirts.

First the guy inspected the perimeter of the house, found the place where the mice were getting in, and sealed the holes with mesh steel. Then he set traps inside the attic for those mice that were caught indoors. Interestingly, when he borrowed peanut butter from us to set the traps, he was discouraged by our organic all-natural PB selection. Apparently mice like the whipped, sugar-laden Peter Pan-esque PB better. He told us he'd be back in a week to pick up any dead mice, and warned us that there might be a bit of a smell in the interim, it being so hot and all.

A week later, the same well-dressed young man again showed up promptly at the appointed time, this time also wearing a hilarously WWI mustard-gas-esque face mask and respirator, and he went upstairs and gathered up the traps (a few of which did in fact have dead mice).

And that was that. No more mice, no poisons or chemicals used. Great job, well done, reasonable price. I'll be calling again if I have any more pest problems in the future.

Denay L.

6/30/2017

Yikes! These guys are expensive! I requested a quote for mowing service and had to swallow hard when I saw their prices. Found another company that does the same but for half the price. We do use them for pest control as those prices are relatively competitive. The service states that they will come out every two months for the outside perimeter and will come inside only if necessary. As far as tree trimming, shrub shaping, or flowerbed cleanup, they offer a free quote. But, OH BOY, do they want a fortune to do the work! I was told that their minimum price is 500 buckaroos! Consequently, I Googled how-to-trim/shape-a-tree-so-you-won't-have-to-call-them and saved my husband from potential heart failure. I think their overhead is way high and this is how they compensate. Perhaps there are other companies around that charge a lot less for making your backyard show-stopping. But when I realized that a pair of Fiskar cutters will make my place look like a $million$, I went for it. The trees and shrubs got trimmed and my doctor got a little bit richer from treating me for poison oak.

Diane T.

12/29/2017

I called for an electrician. Brian arrived within 24 hours and did a fast, professional job for me today. It wasn't rocket science, but he had to correct work done incorrectly by another company - and that says it all. I'll be calling ABC whenever I need electrical work done.

Jesse B.

6/28/2019

I called them on behalf of my landlord to deal with a pest issue that was present when I moved in. On the phone, they tried to upsell me on recurring treatment and I specifically told them I was not interested because I was only authorized by my landlord to request a one-time treatment. They ended up coming out two more times to treat because everything they did was ineffective. Twice they did not come when they said they would, even though I had to leave work to meet them, and the third time I asked them to call me beforehand so I knew when to leave work and they didn't do it. Okay, maybe customer service isn't their thing. Apparently pest control isn't either, because after months of no results I bought $30 worth of treatment online and haven't had any issues since. But wait -- there's more! Remember that recurring service I told them I did not want? They scheduled it anyway against my consent and came out sometime around the holidays last year when I was out of town. I had no idea of this until I received a bill a month or so later. I called to ask about it and the customer service representative was rude for no reason and said that it was included in an email. For one, an email is not a contractual agreement, especially after I declined the service, and second, they also added me to their spammy email marketing list so I had about 30 emails from them with no way to tell which one apparently had this service arrangement in it. The lady on the phone said she'd talk to the pest control guy and get back to me in a week. I never heard from them, but I did get a letter from a collections agency after that. This is incredibly unethical (and obviously illegal). I've emailed them about the issue as well and still haven't heard a damned thing. In short, these guys are a nightmare. Avoid like the plague.

Shana O.

8/19/2013

First and foremost, I have a phobia, not just a dislike for tree/water roaches. I get it, I live in Texas and have spent most of my life here. The sight of them can paralyze me and give me insomnia for days. It's deep.

ABC comes out and sprays roughly every month or so. I still, from time to time, see a LIVE, yes, LIVE roach in my house. In fact, I saw one this morning as I was about to get into the shower. Good times.

Moving on, so every time I see one, I have to call ABC to tell them, hey, this shhhh isn't working. If you have a 9-5 like myself, chances are you won't be able to schedule ANOTHER service visit until a week or 2 later because you'll have to schedule within their time frames. So that falls on a Saturday for me.

In regard to customer service, the folks I have spoken with are hit or miss. One time I got a rep who had a daughter who has the same phobia, and she was very sympathetic. The others I have spoken with, not so much. Oh and they like to tell you you're seeing them because it's hot other than the real reason: their product doesn't work. It just does not work. It's total bs. I've lived in this house since Feb and they have sprayed 6 times, both in and outside, and I'm still seeing live ones!

I used to live in one of the oldest parts of Houston, in an even older house, surrounded by older trees and when we had a pest control service, we'd only see dead roaches. So it can be done. It's not just because it's hot and it's Texas. And they didn't come out every month either. It was a quarterly service.

My landlord pays for this service and I really wish they had a contract with someone else. For now, I shall arm myself with a Raid can until the winter months come.

If you want a pest free home, USE ANOTHER BUSINESS!

Sharon H.

07/06/2015 12:00:00 SA

We were promised service for a rental property in RR that is having issues with cockroaches. We were told they would have someone out on 7/6 to take care of the issue, but then were told they were too busy and that we would have to wait an extra 2 days. We stated we were already told we would be taken care of, but they were dismissive and would not accommodate us as already promised. I called another company and was put on the schedule for the same day. I would never use this company after the way they promised and then did not stick to their word!

Scott S.

10/21/2012

Over priced and dishonest.

Evaporator coil leaking.
Company over charges for service call and testing.
Told testing fees would be reduced from the cost to replace the evaporator coil.
Larry the sales person calls and gives a quote of 1850.00.
When asked if the testing fees had been reduced from the quote.
He stated no and reduced the cost to 1650.00
Dishonest.
He knew what i had already paid.
The fee wouldnt have been reduced/ unless i cuaght the guy not being dishonest.
The company provided bad information concerning warranty work.
The leak started a year ago and the parts would have been covered under Carriers warrany.ABC didnt provide good information.Leaving the whole repair parts and labor not covered.
ABC has lost a customer/ being dishonest does not pay.

Jae R.

05/03/2018 12:00:00 SA

This entity, with employees like Brian (West?), deserves a higher rating. They sent the technician on time for a review of an electrical concern I had. Brian was courteous, knowledgeable and customer friendly. His expertise helped to answer all my questions. I'm no longer worried about the situation and can relax knowing I'm not up against unknown hazards. I recommend doing business with ABC Home.

Cassandra W.

06/06/2017 12:00:00 SA

I think there's a lot of variation between departments. The five stars are for the bedbug folks. We had a scare, bites we couldn't identify in places that shall we say mosquitoes can't get to. When we called, Hannah was unbelievably patient explaining to us The various possibilities other than bedbugs, self-help measures and how their services work. They were able to come out quite quickly and do a thorough inspection for free, although other companies charge for that . They were so kind and so patient when we were seriously freaked out. To be sure it would've been very expensive if we had needed bedbug treatment UGH so maybe this review would be different had things turned out differently.
The other service used is General pest control. The pro is that they are very nice and always willing to make an extra trip at no cost if we're seeing bugs between scheduled trips. The con is that they are having trouble getting rid of some of the bugs. On the other hand this is Texas so I'm not sure it's their fault.
We have no experience with the other homeowner services, which seem to generate the most negative feedback

Amy T.

2/17/2017

So I rent/own a condo. ABC is contracted by the condo association HOA and the property management to control rodents and pests at the condos. This will be the 4th the fourth time I've had rodents in my attic! Seriously! If I could patch these entry points myself I would but since you are contracted to do a job you need to do it right/correctly the first time! So I get woken up at 2:45ish AM 2 weeks ago by loud banging in my attic because this is the 4th time and no one has done crap about it including the HOA and the Property management co REALMANAGE so I call ABC and leave a message after being woken up because I haven't heard from anyone since I first reported this on 1/5/17. Well low and behold David the inspection guy calls me and tells me I can't call them that the property management has to! Well they did and he states oh now he's come out here and did and inspection and turned it into Realmanaageand claims Amber told him to hold off! Well sure I believe all this so I call her no reply email her no reply! Wtf is going on with the company that needs to fix my attic entry points!?! What is wrong with the property management co REALMANAGE!?! Seriously do your jobs! I'm contacting the health department as this is a health and safety concern and no one is doing their jobs to remedy the issue! Good luck! I wouldn't hire you to kill a fly pathetic company that does shotty work patching holes! You should patch from the inside out and that has never been done so there you go this is the 4th time I've had rodents and I'm sick and tired!

Ken B.

5/18/2017

Called in for an A/C tuneup. Technician went in the attic to check freon levels, etc. Everything fine. Then he went outside to check the a/c unit. He said the capacitor looked weak and offered to replace it for $162.56. He also said the contactor looked slightly black (I looked at it myself but couldn't really see anything) and offered to replace that for $122. So the total charge for everything would be around $365. I did a quick google search and found that both of these parts can be purchased for around $20 (some brands cost more, some less). So we're looking at nearly $250 in labor fees for something that can be replaced in minutes? Seems way too expensive to me. Luckily, I had the guy from Pat's Plumbling in Hutto in my house at the same time that ABC was here. He was installing a toilet (and did a good job, btw.) He told me that ABC always overcharge because their technicians make 18% on every upcharge. He advised me to call Service Wizard instead and told me they'd do it for at least $100 cheaper. I wish I talked to Pat first.

Emma S.

7/30/2018

Edit: The manager reached out to me and made things right. Now that the price I paid reflects the preventative service they provided (no active rat issue), and I would feel comfortable hiring them again. I was, after all, very pleased with the quality of the service they provided.

Nana W.

12/19/2019

Porfirio & Anthony are the absolute BEST!!!! We have had a difficult rodent issue to solve. It has taken a few months to figure out, but these guys have been relentless in figuring it out. I think we finally have the solution! They are in constant communication with me - always show up when they say - sometimes they make unscheduled stops at the end of their shift because they thought of something else and want to check it out. I truly believe this is not just a job to them - they really care about getting the problem solved. They are honest and knowledgeable. I have also found ABC's office staff who schedule appointments, to be friendly and reliable. In this process, I've had to use ABC plumbing & tree service, which were just as prompt, friendly, and efficient. So a big THANK YOU to ABC and specifically to Porfirio & Anthony for being there for me! Y'all have made me an ABC customer for life!

Lee S.

09/06/2017 12:00:00 SA

ABC is great about customer service. They did as promised and called me 30 min before the service rep arrived (so I was prepared) and came on the day I had scheduled for them (unlike 2 other companies). The rep was polite, respectful (put on booties to not track in dirt when working), and quick but thorough. He gave me an opportunity to ask my zillion questions and answered them all sincerely. I couldnt ask for a better first impression of ABC.

Amanda K.

05/12/2015 12:00:00 SA

Nobody wants to ever get bugs, especially the variety that carry stigmas and can be incredibly hard to get rid of. After calling other exterminators, we had called ABC for a quote, but ended up going through the referral of another exterminator, who apparently wrote the manual on getting rid of these bugs. 12 weeks after the initial treatment, and 3 treatments later, we called ABC back and worked with Alan Brown. Alan worked us into his schedule and though it had been a long day, he maintained his professionalism, courtesy and was incredibly thorough.

We made the right choice by calling Alan at ABC. After one treatment (Heat Treatment) our pest woes were over. Sarah has come out for one check up and will come for another in a week. Between them and the guys who came out and did the treatment, we feel everyone has gone above and beyond to meet our needs.

I wouldn't recommend anyone else! AND it all started with the excellent work of Alan Brown.

Anna K.

7/20/2017

Contacted ABC for installation of a new vanity for my powder room. The plumber quoted me over $1000 for the install because he said that in addition to the installation, they would have to cut into the wall and move my existing plumbing. I called a different plumber and they were able to find a very simple workaround and completed the job for a small fraction of what ABC quoted. Do not recommend these guys. Expensive and not very efficient.

S H.

08/03/2017 12:00:00 SA

I've been using ABC commercial services for about 5 years now. The prices are a little higher than compositors, but you can't beat the service. I've never come across anyone who was rude or unhelpful. The service is top notch. They always clean up after themselves and make sure everything is as it should be before leaving. The let also have great warranties and I've never had a problem getting them to come back out of there is ever an issue. I'd recommend them.

Mike D.

4/15/2015

First class service for Pest control.
Ask for Jonathan for sales, very courteous, professional, arrived on time as promised. Thorough check was performed, agreed on service and technician arrived couple days later on agreed time. Calls were made to us letting us know of arrival time, which was very much appreciated. Travis the technician was great, explained whole process and then walked me through all the work performed. Follow up also provided via calls and email to check on service. Bravo!
I would certainly recommend ABC and would recommend both Jonathan and Travis!

This industry seems to be full of the 'cowboy' type of service companies, was refreshing to be actually treated like a customer and be given customer service.

Lillie E.

2/17/2015

After moving into our new home, some eight-legged creatures decided to make it their home too, as well as some weeds in our backyard. I called ABC after seeing their commercials for years and knowing that my parents had used them in the past. Ricardo came out and took a look around and let us know what we would be needing. He was so friendly and even took the time to ask about our pets. The next day, Bret came out to treat the house for all bugs so that we wouldn't see anymore inside or out. This week, someone came to start the yard treatment but I didn't even know they were here as they were so quick & quiet. I found the bill on the door after they were gone. Ricardo said it will take a few months for our new grass to start looking great (it's winter so the grass is pretty brown at this point) but we can't wait to have a beautiful lawn that is weed-free!

Daniel O.

5/29/2015

Ricardo Villalta is the reason I am updating my review. not just because he saw my bad review and made sure they took care of everything. but he really showed he cared about me as a client and his job at ABC. changed to a 5 star because I don't want my bad experience with 1 employee to reflect all the other great people I have dealt with over the past 2 weeks since my review. ricardo really stepped it up and made sure everything was done and in time and fairly compensated me for the issues I was having. anybody can mess up but it's how it was handled after it was brought to their attention that deserves the update. a lot of places wouldn't have cared and not tried to make right and ricardo definitely cared and made right with me. Thank you for caring and showing me it was worth giving it a chance to let you make it up.

Michael K.

5/23/2014

Called to get them out to give a bid on a complete changeout of our HVAC. Didn't even return my call. We ended up going with Precision and spending over $20,000.
We have used them for pest control for 8 years, but will now reevaluate. Guess they have plenty of business.

Rhe C.

8/19/2017

We've been using ABC for pest control services for many years (and have been happy with their service). We have periodically used them for fairly minor plumbing and electrical repairs as well. Recently, we had our air conditioner get struck by lightening while we were out of town, so we called ABC to see if they could help with a bigger job.... ABC went above and beyond to 1) coordinate details with our insurance company, 2) get a temporary unit installed so that our house sitter/pets could be comfortable while we waited for a replacement, and 3) got the new unit installed and up and running as quickly as they could. Their technicians/servicemen were extremely knowledgeable, professional, and trustworthy. We will absolutely be calling ABC for all of our future home services.

E. C.

08/04/2010 12:00:00 SA

Meh....

We're about to switch to a different lawn care company, it seems like there are plenty out there that are more affordable and do a better job.

First off, we were overcharged for months without having any lawncare done, I believe it was like 5 months? When we called customer service, they didn't have a clue about it and it took FOREVER to get it figured out.

It would be better to go with a smaller, more local company who has more time for attention to detail.

A P.

08/07/2017 12:00:00 SA

It's been 3 years since I last reviewed this business so I wanted to write an update that I am still very impressed with their services and recommend them to everyone. I use them for pest control and I have zero bug problems! Anytime I notice slightly more ant, wasp, whatever pest activity in the yard, I let them know at their next visit and they're very responsive and they shut it down! Their lawn care is great, too, I just had flowers planted that are thriving and my lawn is well mowed. The ONLY thing they don't do, is that I wish they would tell me what I need to do during their regular lawn visits. For example, when it's the best time of year to mulch being reminded that I should book that service, or if an area looks like it needs to be watered more, or weeded, etc. Once I tell them what needs to be done, however, they take care of it, and I am consistently satisfied.

Ken L.

2/20/2015

I use ABC for pest control services so I was well aware when they branched out into other areas. We were looking to add recess lighting to a high ceiling. Our original quote for the work was from ABC but we dawdled around and got quotes from several other local electricians. Eventually we went back to ABC because their quote was reasonable and we had used them before. I highly recommend them for electrical work as the service is exceptional and the pricing is very competitive.

I called Monday and set up the installation for Thursday. Everything was done by noon. The job done was fantastically efficient. The guys even figured out how to run wire to the new switch down a support column without cutting out sheetrock. Both guys on the job were great. Special thanks to Julian, the electrician, who's been to the house twice. I would not hesitate to use ABC again for electrical or handyman services.

Other companies we talked to really tried to make the installation seem more difficult than it was. This is a good time of the year to do projects like this as the service companies usually aren't as busy.

Greg A.

8/29/2017

Why should you trust ABC Home and Commercial Services? Let me tell you why - they stand behind their work, and they keep their promises.
We had ABC do some pest control work - including having our roof/attic patched in several places where the critters were getting in. 6 months after this work was done, we had a torrential rainfall, and we found that our roof had leaked in the exact spot that ABC had performed their work. Our spare bedroom sheet rock was stained with water.
I called ABC and told them about the issue. They sent their team out to examine the work that was done on the roof line. They agreed that their work had caused the leak. Then they sent another person out to repair the damage at no charge. The ABC guy spent 2 days painting, patching, and repairing. And all of this work was done without charge, and without the slightest bit of frustration on our part.
We have used ABC for pest control, swimming pool maintenance, and repairs on our sprinkler system. I can assure you we will use them for everything else from now on. Bobby J, thanks for standing behind your work. Your employees are the best, and you have a customer for life.

James P.

4/19/2018

I needed to replace one of my air conditioning units. The same day I contacted ABC, Cary Weaver, one of their comfort advisors called me. After scheduling a time for him to come inspect and get information of my bad AC system, he was able to email me 3 estimates on 3 different systems. ABC was very competitive in their pricing and working with Cary was a pleasure in that he was professional, listened to my concerns, answered all my questions, and was easily accessible when I called him with additional questions. The system installers, Ruben and Cole, were on time and very personable. They did a fantastic job of installing the system and were done in no time. They picked up and cleaned after getting done. I

Judy A.

12/10/2017 12:00:00 SA

I moved into a new home in a new development, and previously my lot was home to rabbits, moles, voles, rats, mice, snakes, flying insects, and others who were displaced and thought my yard and home quite nice. I asked ABC Home and Commercial Services to do the pest service and also seal my home. This is a great investment, and I have not had any unwelcome pests. Michael was the technician, and he responded to my every question and requests. This week I had a question, and he returned to once again put my mind at ease. Professional, courteous, knowledgable, and thorough, I highly recommend Michael and ABC Home and Commercial.

Reagan S.

9/23/2014

So this review is not actually regarding their services, but rather the caring actions of one of their employees. While driving in Austin yesterday, I was on the receiving end of a very aggressive male driver. I was able to get away after nearly wrecking my vehicle several times. When I got to my destination, Eddie Arocha pulled up behind me and shared that he had witnessed the entire incident and wanted to make sure I got away from the driver safely. I was visibly shaken and he offered that should the guy come back or find me where I had parked, not to hesitate to call. I cannot thank Eddie enough for helping to put me at ease and taking time out of his day to ensure the safety of a stranger. I imagine he's just as caring about his work and while I hope to not have any rodent problems, I will be sure to call ABC.

David R.

04/05/2018 12:00:00 SA

I have been using ABC since the 1980's to help me manage pest problems in my home. They have been able to solve every problem I encountered, and my home has no pest problems that I know of. It started with termite protection, eliminating a small problem I found when the house was brand new, and continuing until this week when my semi-annual pest-avoidance treatment was performed, and a needed yard-aeration took place, to help the grass recover from last years hot summer. They have always done exceptional service, and have always been on time for every scheduled event. Their crews are very knowledgeable and efficient. Give them a try, I really have appreciated everything they have done for me, since 1981.

Heather N.

11/18/2017

Have had great experience with their regular pest control services. Great customer service and effective.

Suzanne S.

7/22/2019

Rene', a thorough ABC professional, has been the only expert in rodent management, that has ever been able to get my squirrel and mouse incursion in my attic, completely under control. Rene can detect a pin hole type of small space that the rascally squirrels could get into (I adjoin a greenbelt, so it comes with the territory), by walking around with what looks like a Selfie stick. No: It's actually a 'mirror' on a long stick and he walks the parameters with this gadget, doing minute inspection!...Recently, a pesky critter had 'undone' some roof shingles (new roof)while attempting yet another try to get inside, but Rene tacked back the flashing and was able to give me the name of a roofer to adhere shingles, with whom ABC now has a relationship. All Rene's efforts cost me nothing, as it was part of the package: The Rodent Management contract for a year...Wouldn't be without it, thorough peace of mind....

Cody H.

3/14/2018

I can't say enough wonderful stuff about this company! When we had our home's air-conditioner go out we called Gary Cremeans with ABC. He educated us on the different options he had available, the benefits of each system and we decided on an XP25 inverter system and it has literally cut our electric bill by 1/2!!! These are the guys I call now when I need anything! Thank you Gary!!!

Andrea L.

3/13/2018

I'm happy to say that yesterday I heard from the general manager of the landscaping department. He was very apologetic about the difficulty I had in getting a proposal for the landscaping and lawn care I had requested. He assured me that he would look into where the breakdown on their end occurred. He promised to get me the proposal I was asking for by the following day, and he made good on his promise. After receiving the proposal, he called me to make sure I had received the proposal, whether I had any questions, or needed further assistance. I feel much better about the whole situation and ABC as a company. I plan to contract with them for lawn care.

Byron K M.

03/09/2018 12:00:00 SA

Paid $1000 up front (because you have to)for rodent service. The problem wasn't fully solved. Managers wouldn't call back and no one ever followed up knowing that we were still having issues. Simple as that.

Janice L.

10/31/2017

They are always on time or early, very professional when they come, and they communicate their findings well. Dalton did a great job with our maintenance. We have used them for plumbing and HVAC and both have been consistently good.

Mike C.

10/27/2017

Great service every time from ABC. Greg fixed our plumbing issue quickly and completely. He was also knowledgeable about other plumbing questions and was very friendly as well.

Tea T.

02/11/2018 12:00:00 SA

After a great experience with the electrical services, I hired a handyman for 4 hours. After meeting with someone from the company that came out and took notes on what I needed done, I felt like this was a great deal. I was told it was best for the company to purchase the paint so it would be guaranteed along with work. What i was not told was that the purchasing of paint and materials would take close to 2 hours of the 4 hours for which I paid and I live near several big box stores. The handyman was not able to finish all that I had hoped as so much time was spent shopping. I would not recommend the handyman services.

Deena K.

9/27/2017

Note: ABC did not actually treat my home, but John came out, made a thorough inspection, and gave me lots of great advice. He could have charged me for a treatment but explained honestly that there was nothing to worry about and to just keep an eye on things. I respect that kind of transparency in a business. I will definitely reach out to him and his team should the need arise.

Suzanne D.

5/31/2017

Just want to say that Mike was awesome this morning in solving my problem. Couldn't ask for a better experience!

William M.

10/07/2016 12:00:00 SA

I set up an appointment to have a service for my AC/heater system for a winter check up. It was scheduled for 1-6 this afternoon. I got a call at 7 and again at 730 to confirm that someone will be home after 1. We called back and they already had us off the schedule due to we did no call back with in 5 minutes after their call and the reason we got was that they confirm prior coming out which is normally 30-60 minutes prior to arrival. Then they rescheduled it to a day we could not be there for them to come out. After thinking about it and talking it over we decided to completely cancel their service and go with a different company. I will never call ABC for any service needed even if I have to wait for a different service provider to get to us later in the week. This is the second time they did it to us with in 2 years for the same service from the HVAC section of the company. With this in mind one department customer service representative can cause the loss of a client

Natalie R.

4/27/2017

While I love the spring weather it always brings a sense of dread that bug season is coming again with the April rains. Roaches and millipedes give me the heebie jeebies. It honestly makes me feel super at ease knowing I have ABC as a provider. I can only speak to my own experiences but ABC pest control has always been fantastic about working around my busy schedule. When I had pest control issues they fit into their timetable ASAP even though it was short notice. In addition, my tech is fantastic he always calls ahead to make sure I'm home and is super quick and efficient. In the over 5 years I've used ABC for pest control issues they've been really great at accommodating! I plan to continue using them for sure.

Tom C.

05/04/2015 12:00:00 SA

Gary from the sprinkler department came to advise me on my sprinkler system and do my first ever annual check. Gary was very knowledgeable and super friendly. He really helped me understand how to best set my sprinkler for my lawn and garden while also conserving water in our drought conditions, which is important to me. I would highly recommend ABC for sprinkler system checks and repairs.

Jon G.

05/06/2015 12:00:00 SA

I used ABC pest and lawn for my home's termite treatment before selling my home. They do a very good job of making sure that these insects do not return and included a 1 year warranty. Not sure if their price of $680 was fair considering the job took only about an hour to do but they did a good job in spite of it. Their plastic plates with their logo are strategically placed around the home. Let's hope this stops the pests for good. Only time will tell.

Lindsay S.

10/17/2011

I had an outbreak of carpenter ants in my kitchen and bathroom. I found the service to be affordable and friendly. The ants disappeared within 24 hours. I usually hate chemicals and try to avoid exterminators, but these ants where mighty persistent! The service guy sprayed outside only, set up some bait stations inside, and dusted my attic with boric acid. I also chose to sign up for regular service which is $135 to start and $50 every other month for them to come out and check on the property and reapply chemical as needed. The service tech(s) were very thorough, answered all my questions, and were friendly with my pets.

The only thing that was frustrating was the wait. The ants appeared on a Friday afternoon, I called Saturday morning and was scheduled to meet an estimator on Monday afternoon. He then assessed the problem and scheduled the actual exterminator to come out Wednesday afternoon. That's 5-6 days I was left to battle the ants by myself with a vinegar and dish soap solution.

Beth B.

12/04/2017 12:00:00 SA

ABC just completed a couple of plumbing repairs for us: replace a disposal and replace a shower faucet because the diverter was not working. The plumber did a great job and is very nice. We have used ABC over the years for other work as well. They always do a great job, are easy to schedule, and show up as expected.

Zach M.

3/26/2018

I'm not giving just 1 star because the work done by ABC is generally good. However, I have had difficulty with the scheduling. In one case, the service personnel showed up at the wrong part of the day, and then it had to be rescheduled. The scheduler acknowledged that the service personnel showed up at the wrong time. I've also had service scheduled for the morning, only to find out later that it was really scheduled as an open ticket for the entire day. When these things happen, ABC is good about making amends, but I would rather the company resolve its scheduling problems.

Meredith M.

7/13/2016

ABC has a loyal customer, thanks to their plumber, Miguel. I called ABC to schedule someone to come out and replace a shower head and to diagnose and possibly help me with my tankless water heater (taking over 5min to get hot water to one particular shower). He addressed the issues I called him for and also because of our conversation decided to test our water pressure. I've had an issue for the year we've been in the house with very low water pressure which I've had several plumbers out to look at. All of them blamed the old neighborhood as the culprit or suggested we had a kinked or partially blocked pipe underground somewhere. All would charge me their service charge and go about their day with nothing resolved so I learned to live with the weak water pressure and apologize to house guests staying with us for the less than desirable showering conditions. This all changed today. Miguel checked our water pressure which was at 40PSI. Instead of stopping there, he asked if he could test a neighbors house to rule out whether it was the old neighborhood or just my house. I asked a neighbor, we tested it and they had 80PSI. ARGH! NOT THE NEIGHBORHOOD!! Long story short, after hunting down and finding our PRV, as it wasn't in a typical place, he replaced the valve and suddenly I have 75PSI. I couldn't be a happier customer for his commitment to figure out and solve the problem. And as an added bonus, because the water pressure is almost double what it was, it now only takes about 2min to get hot water to that one bathroom. I can certainly live with that and so can my house guests! Thank you Miguel & ABC Home & Commercial Services! You will be my first call every time from now on!

Joe W.

05/05/2016 12:00:00 SA

Well, I suppose it had to happen eventually, my first one star review. I saved it for what is truly the most frustrating experience with a service company I can recall. I am sure this will turn in to a lengthy tale, but here is my experience.

I had an appointment set up for ABC to come out and check my Pentair pool filter, which was leaking DE in to the pool. The filter was under warranty and the manufacturer, Pentair, actually set this up and were covering the cost. So, appt set and Robert was to come out and check it out. They don't give a time frame for the appointment, only a day, which makes it tough, so I have to stay home and wait for him. He texts around 430 that he is headed over, gets here and checks it out, changes a gasket, and says its fixed. Odd that he didn't even open the filter, just changed a gasket in the multi port valve. Hmmm, ok. Sure enough, almost a week later, after vacuuming and running the cleaner, it is clear that the problem isn't fixed as DE is still getting in the pool. So I call back, make another appointment, which is the same deal- no specific time, just wait around all day. Around 430 Robert calls instead of texts. He leaves me a message telling me I need to troubleshoot and make sure the problem exists (the EXACT same stuff I already did- YES there is a problem, Pentair confirmed it and I have been waiting for him for 9 hours at this point). I call him back within 60 seconds of missing his call and he doesn't answer so it goes to voice mail and I leave a message. Wait around for 10 or 15 minutes, no response so I text him. He says he left me a vmail I should listen to it. I have to tell him that I called him back right away and left a message, I have been waiting for him all day, when will he get here? His response is that its late, he is stuck in traffic, and he can *try* to fit me in tomorrow. Are you kidding me? Absolutely infuriating. He wastes my entire day by not being thorough the first time, making me wait for him all day, and now to try to save HIS time he tried to get me to do the troubleshooting that was already done? And now he decides he doesn't want to come over since traffic is getting bad but is so gracious to offer that he can *try* to come by the following day (and me waste yet another day waiting for him). Mind numbingly poor customer service and an incredibly lazy technician.
Anyway, speak to Pentair and they say give ABC one more shot and if they dont come through they will cancel their service authorization and get another company for me. Ok, so I call ABC, tell them I am still having a problem and that I need another tech but only if it can be a different tech- I am through with Robert.
New tech gets here and he offers other services such as taking apart the filter and cleaning it which I realize is an upsell attempt so tell him him very clearly to perform *only* the services authorized and covered by Pentair warranty. Nothing extra. He says ok, and agrees that since the filter is less than 1 year it woudn't even need it anyway. So, with that they get to work. An hour'ish later he says they are done but couldn't find a DE leak. They have clearly missed something, but at this point but I've given up on them. Anyway, off they go. End of story with ABC, right? Nope, now I get a bill from ABC for $130 for the second visit. What?? I call them and the person in billing says there are notes that they performed services that werent covered under the Pentair service call. Again, you have to be kidding me. I explain to her I told them very clearly do nothing extra and I also confirmed with Pentair that any bill should go to them. She said she would contact the pool division and straighten this out, and call me back. She was nice on the phone, and ABC is a big company with a lot of red tape it seems as I am still waiting for that return phone call to tell me the billing issue is resolved. So, all this and I STILL have DE getting in to my pool

TL;DR. Tech didn't fix the problem. Stood me up at 5 o'clock on the 2nd visit. 3rd visit the new tech didnt fix it AND billed me for services I specifically told them not to do. Still waiting for billing issue to be resolved and to top this all off the problem still isnt fixed.

Mark K.

07/07/2014 12:00:00 SA

I'm very conflicted about this company - we have used their tree trimming service and received a pest service quote - this was all prompt and courteous with great results.

However, the following incident has left me shaking my head....

On June 19th, we welcomed a Licensed Inspector to our home to look at our yard and provide some design ideas and a price proposal for some work. Our Inspector was very nice, cordial and seem to have some really good ideas for us. Follow up was promised for the next week. Days came and went so one week later I left him a voice message requesting follow up - no response. I called again on Friday (6/27) and was able to speak to him and was promised follow up the week of June 30 - nothing.
My wife called the Austin office and was told they were really busy and didn't have enough help - and I'm thinking so....that doesn't absolve you from a promise we were made, but anyway - I've dealt with enough poor customer service that I could see this was going nowhere fast.

My goal with our yard redesign was to elimate mosquito areas and give my 15 month old son a safe place to play this summer/fall - I hoped that I could rely on ABC to help me with this, but unfortunately I cannot.....

Rebecca L.

7/26/2011

We've used ABC Pest Services for several years. With a few small exceptions, I've been very happy with their service.

We have ABC come to treat for pests/insects once a quarter. The pest control technicians are always professional, courteous, thorough, and friendly. They can treat the house just from the outside if I can't be home - that treatment is usually just as effective as when I'm able to be home to let them in. Between the quarterly treatments, if you discover a problem, you can call and they'll send a technician out for a free re-visit. When they come into the house, the techs wear booties to protect our carpet and are very thorough to check all over the house for any pest issues. The technicians have always come right on schedule.

We've also used them for rodent capture / rodent exclusion (for a raccoon in the chimney). This, honestly, was complicated -- partially due to the complex issues of figuring out where the raccoon was getting in - but partially also because ABC would usually send a different technician each time, so we seemed to start over with each re-check. I learned a few lessons to pass along about rodent capture with ABC: 1) When you call for follow-up appointments, try to ask for the same technician who came out last time, if possible. 2) When you call for the initial appointment to set a trap, schedule follow-ups to check the traps right then, before the schedule fills up (they try to check the trap the next day - but that's complicated on weekends). 3) When you call the rodent department, don't leave a message -- just call back at another time (they aren't great at returning messages promptly).

Overall, I'd give the pest control 4.5 stars and the rodent 3.5 stars - which averages out to 4. We're happy with the service ABC has provided.

Tim L.

11/03/2017 12:00:00 SA

Excellent, timely service - as usual for all of ABC's services - the other day. Alexander of ABC's HVAC services was the usual great, clean cut, efficient worker for ABC. Have used several of their services, strongly recommend them..

Jon P.

07/06/2016 12:00:00 SA

Why is it after AC repair men leave always have the feeling that I was ripped off? Part that I googled and can buy for $59.00 was charged 279.00 for plus $ 69 diagnostic fee. Tech was nice and thorough but was gone in about an hour with bill over $340, Does anybody know of AC men that do not charge 200 percent markup?

Charlotte S.

10/30/2017

I have used many of ABC's services and have always had excellent service. One Christmas Eve, we managed to clog up the kitchen sink and ABC was able to send someone over in a short time. I appreciate that availablity.

Rachel J.

10/28/2017

I use ABC for everything home related. They are professional, on time, always friendly and knowledgeable. I highly recommend.

Carl B.

05/08/2014 12:00:00 SA

First off, I have NEVER written a negative review on ANYTHING...but the experience I had with ABC has totally changed that. They have the WORST customer service I have experienced.

Terrible customer service. A few months back I had a Pest control guy come out and service my lawn. As he was doing the lawn he said there was something wrong with my HVAC(AC) and that I should have it checked out. He then offered to call someone from the HVAC department to come and check it out. A few days later, the technician came and looked at it turns out there was NOTHING wrong it. This is where the problem began... Once my bill came in, I noticed that I was being charged for the HVAC tech to come out and do the inspection.

I called them to discuss my bill and to schedule my next lawn service date. As I explained to them my issue, the person on the phone agreed that it didn't seem right to have to pay for a diagnostic that wasn't needed to begin with. They transferred me, and I spoke to several people. Before long, I was told that I would need to speak to management, but no one was in at the moment and I would be receiving a call back.
This is where it got interesting, because I didn't make the payment for the diagnostic(as I was waiting for a manager to call me back) I was NOT ABLE to schedule my appoint to have my lawn serviced. TWO weeks later, I get a call...Finally, I THOUGHT it was going to get resolved...but of course it wasn't.
Turns out, the person who called said I can offer you a discount on future HVAC services and I would only pay $70.00.......WAIT, WHAT!?!?!
Their solution to the problem was to offer me a contract to have my HVAC serviced for future repair??? AND THEY STILL WANTED ME TO PAY FOR THAT SERVICE?!? Told them, I didn't want it, and I would wait on the manager to call me back. 1 Week later, No Call and No lawn service.
Decided to call them back and pay the 70.00 diagnostic fee and then canceled my contract with them.

I would not recommend you using the place.

Michael C.

4/22/2015

The worst, experience I have ever seen from a Exterminator Service! I had Bug Heat Treatment at my Apartment , on 4/16/15. They made, it look like that I was, broken into. Thought, my TV were stolen. The exterminators, left lots of oil and dirt on my carpet in the process, NO Respect for the Tenant. ** To TOP it off, I come from work to find my Apartment Door Unlocked-Open. They did, not Lock behind them, when leaving. Very Lazy, if you ask me - no respect to the customer and I'm being charged for this service. I would, Not Recommend ABC.

Laura W.

2/23/2016

I signed up for the pest control and termite service for our home. ABC came out twice over the span of 4 months and over the 4 months we did not have any better situation when it came to bugs. There were still roaches in our kitchen, silverfish in the laundry area and in the bathrooms, fire ants throughout the home, and spiders, one of which bit me and happened to be venomous. My calf swelled up where the spider had bit me and it was very painful. That happened in my bedroom. ABC is now asking me to pay $278.20 for the services. I have made numerous attempts tell them what had happened over the 4 months that they were supposed to be controlling pests. They are still demanding that I pay for the services that were ineffective. I do not believe I should pay for services that were not effective. They were supposed to be controlling the bug situation and the sprays were supposed to keep them out. I have already paid for the termite portion of the treatment (over $500) but they still insist that I pay for ineffective services.

Cindy L.

9/15/2017

ABC HVAC Dept always comes through for me and keeps my HVAC equipment running smoothly - particularly Mark Dziak. He diagnoses issues before they become BIG issues and I appreciate his detail and expertise. I'd highly recommend ABC and particularly Mark Dziak.

Jennifer H.

09/03/2017 12:00:00 SA

I use ABC for pest service and maintenance when I don't already have an independent service person. Overall I've had good experiences. The staff on the phone and the folks who come out are polite and generally know what they're talking about. Their prices are usually good. Sometimes they can bid high, though I think that's just because they're pitching a solution that has more bells and whistles. I would recommend, but if it's not an emergency, it's worth getting other estimates before going forward.

Russell M.

1/19/2016

I had ABC for a couple of years cancelled and then came back. The last two services the tech never showed up and they sent me a bill. I complained and they sent out a tech to do a followup. He complained about not being able to easily drive to my house because his truck had a manual transmission. Don't know how this is my fault?!?!? Anyways I went inside and he left literally 2 minutes later and didn't perform the service. They sent me an additional bill! Never again.

Morgane S.

10/09/2014 12:00:00 SA

We needed a bed bug inspection and were pleasantly surprised how fantastic and friendly Alan was. He was thorough, answered all our questions and was so playful and patient with our overly curious toddler!
We will definitely use ABC if we need anything in the future.
Thank you Alan!

Jay F.

1/27/2016

Evidently Bobby Jenkins and crew have all the money they need as they never even bothered to follow up to find out why we cancelled our service.

Marisa P.

3/16/2014

Do yourself a favor and call someone else!.

I'm $100 in the hole because of them. They did nothing for me except leave my tenants without hot water for 10 days and ruin the chances of them renewing their lease.

I have a Rinnai tankless water heater. I called another plumber who recommended I contact Rinnai and get someone certified for their brand to come out. ABC was listed on Rinnai's website. I called them and they sent someone out who admittedly wasn't that experienced in tankless water heaters (even though I told them when I called that it was a tankless). He then called Mike, the field supervisor, to come out and help him.

They charged me $150 to fix some issues that were supposed to make the problem of intermittent hot water at least a little better. MIke was supposed to write me an estimate for some major work he said needed to be done. He said he would have an estimate for me the next day. Two weeks pass, still no improvement in terms of hot water, and no estimate despite multiple phone calls. All the while, my tenants are demanding this problem be fixed (complete with threats of moving out).

My tenants saw no improvement, in fact two weeks later there was no hot water at all. After finally giving up on ABC, I call another tech out. He showed me a gasket that was torn to shreds that the ABC guys evidently tried to reinstall. This was preventing the gas from getting to the burner, hence no flame, and no hot water.

Of course this all happens in the midst of the late January ice storms. Because Rinnai is in Atlanta and Atlanta is frozen over and shut down, my tenants have to wait 10 days for any hot water at all -- all because ABC installed a torn up gasket.

In the middle of those 10 days that my tenants are without hot water in freezing temperatures I call ABC once again and express my dissatisfaction. Daniel, my liaison with ABC tells me to go ahead with the repairs from this outside company and we'll figure something out as far as refunds go. He tells me that the priority is to get my tenants hot water again.

3 Weeks after ABC initially comes out, after multiple phone calls, I FINALLY get an estimate from Mike for the major work that needs to be done. $537 - on top of the $150 I already paid them for repairs that didn't seem to fix ANYTHING.

The second company charges me $100 just to fix the damage ABC did. $250 later, we're back to square one.

I actually went with Thunderbird plumbing (great guys! the reviews speak for themselves!) to fix the initial intermittent hot water problem. He said the Major repairs that Mike, ABC's tankless water heater expert, said needed to be done, were not necessary, nor was the work ABC did when they first came out and charged me $150. It ended up being a matter of flushing the system. Something the manufacturer recommends having done once a year. SO SIMPLE!

There is still one change that needs to be done that was included in Mike's quote, but Thunderbird said it wouldn't be too pricey to fix (if the guy who installed the tankless water heater doesn't come fix it as part of warranting his work).

After spending $250 (not counting what Thunderbird charged to actually FIX the problem), ABC tried to give me a $75 refund, saying that the torn up gasket was not caused by ABC. Nice try. I was pretty insulted and demanded to speak to a supervisor. That supervisor never called, but Daniel, the ABC liaison called back a few days later and offered a refund of $150 instead. I'M STILL OUT $100 because of these guys, and my tenants still went without hot water for 10 days in freezing temperatures, and they probably wont renew their lease because of this (even though I did everything in my power to get their issues fixed).

What a headache! I honestly thought I was doing the right thing by hiring a reputable company like ABC. BIG MISTAKE. Terrible service and terrible customer service. CALL SOMEONE ELSE!

Ashley F.

07/09/2014 12:00:00 SA

*******Stay away for this greedy company with horrible customer service!!!!!!

I called ABC yesterday to request a quote for a handy man. The first time I called, a lady name Ashley answered the phone and transferred me to that department. After being on hold for 11 minutes the call was disconnected. I immediately called back and again Ashley answered the phone. This time I informed her that I was on my lunch break and could not continue to hold, was there anyone who could speak with me. She said ok then placed me on hold again. Ashley had transferred the call to someone's voicemail. I called back a third time and as before, Ashley answered the phone. I requested to speak with someone from any department. Again, she placed me on hold and after 6 minutes of waiting another lady answered the phone. I finally was able to inquire about the price only to find out there is only on price. They were not offing any specials. I informed her that all I would need is additional locks to my home and she stated that I would have to pay for 4 hours of labor. I was furious for wasting my time, practically begging to give this company my money and to have some lady seem unapologetic for my inconvenience. I wrote a facebook post on the company's page at 12:50 pm. I received a follow up post from the company at 3:35 pm stating we're very sorry to learn of experience. What city were you attempting to get thru to?. At 6:28 pm I informed them Austin and have not heard anything else back.

This company should be called XYZ because they are the last company I would EVER use!!!!!

Kirk H.

3/22/2017

I've used ABC at three different homes for years and they are tremendous at what they do. They fix every issue I have and I couldn't be more satisfied. If you have bug problems, or have a pool that needs care ABC is your go to.

Fred M.

6/28/2017

Shame on this business for being in bed with the scam artists at Termimesh systems! I will never use this a company with such low life associates.

Lorna M.

6/22/2017

I don't do this very often but i want to tell yall about my experience with ABC. To make a very long story short, i have been beyond happy with the service i have received. I am using them for all my home projects; rodent control, sprinkler system repair, yard work, and other repairs. When ever i call ABC they are so knowledgeable, kind and helpful!!! The employees who come out to do the work are friendly and answer all my questions and needs. Most of all their prices are competitive and reasonable. I love ABC and hope yall will give them a try. U will not be disappointed!!!

erin m.

09/03/2010 12:00:00 SA

I have had great experiences with ABC. We had a horrible roach problem and the first time they came out the results weren't so great. I called back and they sent a pest control expert for no charge. Again, there were a few more left and they sent the manager for the department to solve the problem (this was an issue due to construction on our house which kept the roaches coming back).

ABC has always been responsive and demonstrated high quality customer service. They will always come out for no charge if, in fact, the problems are not solved. I would highly recommend.

David K.

9/16/2015

Edited-wrong company. Trying to rate ABC home and commercial services.

Cynthia H.

5/15/2014

Great Service! I had a rat or rat(s) in my attic! They sealed all the rat entrances and exits, set traps and came and checked and double checked until I had no more! No offense to rats - I just don't want to live with them!!

Eric B.

11/23/2015

I want to begin my review this way: ABC H&CS is a competitor of mine on the commercial HVAC side of things; I swallowed my pride and called them when a number of the family owned operations' (code for 'we're nice and not bad like those evil BIG companies) not only didn't pick up a phone, but as of two days later still haven't had the courtesy to return the phone call to see if we still needed them.
Here's the short of it. I did some do-it-yourself- electrical-work, and everything seemed to go fine.....right up until a breaker tripped and wouldn't reset. I reviewed my work and nothing jumped out at me. My wife gave me one of those loving-but-telling looks that seemed to indicate she'd sleep a whole lot better if I called a pro to look at the situation. (Which means if I did, I'd sleep a lot better.) I tried 3 companies up in our neck of the wood; two family owned, and one franchise....all of them showed emergency services. Well, either I completely failed on leaving a voice mail -4 times (I called one group twice)- or the companies really don't have weekend/emergency hours. What I do know is that ABC has actual HUMAN BEINGS picking up the phone (something my company does, and something that I think is important if you're in the business of customer service.) They could have gotten there Saturday evening, but I picked a slot on SUnday morning instead.
The good news is that the gentleman from ABC H&CS called 30 minutes ahead. Arrived promptly. Listened to what I had done. Found everything to be in good working order. (When I ran a bead of caulk to conceal a gap, it crossed the terminals and caused a breaker to trip; when it dried, the breaker was able to reset.) In other words, he didn't invent a problem. For $139 peace of mind, it was worth it.
I'd highly recommend this group for their electrical work. Not commercial HVAC. But electrical for sure. ;-)

Cierra K.

2/26/2019

This review is mostly about how rude and unhelpful the two ladies i've spoken to over the phone were. I called to see if they could give me information about a visit they made to my apartment (i'm a tenant and my apartment manager won't answer my questions herself). I explained to begin with that i'm requesting information that my apartment manager won't give to me. She asked me questions to verify the account (with evident impatience in her voice) which I understand is policy, but I again explained to her that the property manager was the one who scheduled the treatment. I gave her the property manager's email and verified the account, only for her to say you're a tenant? I can't give you any information bye. Now I don't blame her for following policy and I expected that answer, but she could have politely told me that from the beginning rather than wasting my time and giving me attitude.

Michael C.

2/22/2019

I xeriscaped my lawn and property with another company: lazy, sloppy, and incomplete. I called ABC HOME AND COMMERCIAL SERVICES... Bobby Jenkins has been a reliable and reputable Austin businessman for decades. Will Medina came to my home and we walked the property; he took notes and photographs (the other company didn't). The other company forgot 50%, so I had to walk it again with them, then fired them anyway after I saw their initial work. Will came out with Francisco and Ricardo from ABC to do the work. Prior to that, they sent me photos of plants I might like, an accurate estimate followed by a fair bid. Very professional, and I liked their artistic and aesthetic plans. The work was done accurately, on time, carefully, and artistically. I couldn't have been happier. I even called them back to help me with some indoor plants. I am 110% satisfied and happy. I can only assume their other services are just as professional and meticulous. As most of Austin knows by now, they can do just about anything! I am writing this review to confirm that. And they cleaned up meticulously...after landscaping, that is not easy. Not a scrap was left on my street or property. Highly recommended with no reservations, just compliments. I suggest you call them!!

John W.

2/18/2015

ABC Home and Commercial Services performed arborist services at my home on February 18. They arrived on time, completed the work that was contracted, and cleaned up their work area before they left. The workers' were pleasant and knowledgable in discussing the work that was being done.

Michael G.

12/03/2013 12:00:00 SA

These guys always seem to do good work. But they shouldn't command the premium they charge any longer.

Years ago when we first moved to Austin, they seemed better than anyone else we tried. But over the years, the quality of their competition has risen to match what ABC can perform. And they're able to do it cheaper than ABC.

I just got a quote for holiday lights that was 20% higher than all my other quotes (which were all similar). When I asked the guy who came if he could include the columns in front of my house in his price (which would have put him on par with everyone else), he tells me OH, they'll take it out of my paycheck. Really? Is that how they run the business? Any negotiation comes out of the sales guy's paycheck? Either he lied, or they're crazy. It doesn't matter which one it is to me.

I used to pay ABC thousands of dollars a year between lawn and pest control. I'm done with them. I'm not going to even call them for quotes any more. not worth the waste of my time.

Susan B.

4/24/2016

WE recently had ABC Landscaping destruct a front sidewalk from our front door to our driveway and street and install pavers with steps to our front porch. They also installed a paver patio in our backyard off an existing patio porch. From the beginning I was so impressed with the professionalism of first Rachael Keller, the Landscape bidder---whom is an exceptional asset to this company---and then the crew that came to install the pavers. Jerry, the crew head, was another exceptional person, along with his very good crew!! Always a smile and working against a timeline. They were very respectful that our space was disrupted for our grandson to play, and our back and front yards were in a state of work in progress, but at the end of each work day, all of their equipment was gathered and placed efficiently within our fence and the workspaces were cleaned up until their next return. They worked long days to try and meet a requested deadline and in spite of deteriorating weather, they were able to get it all done. We can say how pleased we are with the job, but also with the quality of folks committed to working with this company. We can honestly say this company has a very high expectation of their employees, but also of the quality of work that they do. We are highly pleased with this company and their work. We will be looking to them again to do more landscaping.

Stephanie H.

12/08/2015 12:00:00 SA

We've had all sorts of home repairs and maintenance done by ABC, from patching our roof to painting to tree trimming. Every single time we have had top-rate service from friendly and professional guys. We are so pleased with ABC and will definitely be using them in the future.

May L.

9/23/2015

I had Ulises come out and inspect the whole place since we are having a mice issue. He was thorough and answered ALL my questions in a professional and informed manner. He made suggestions, gave me ideas for how to even handle things on my own and even washed my gross trash can that had two live mice in it for 2 days since they had fallen in there and I didn't know what the heck to do with them :( (and he took care of the two mice). Tomorrow we have the technician coming out to seal holes around the place, put baits, etc! So far, great experience!

Brian H.

11/15/2008

We used ABC Pest last year when we had rodents in our attic. We paid them to add screens to the vents, but they did a poor job and missed several vents. They also left traps in our attic. The rodent problem wasn't resolved and we had to find another exterminator to get the job done. Last but not least, they were very expensive.

Larry B.

1/14/2014

I had ABC install two new home air conditioning systems a year ago and this was the 2nd service check since the installation. All aspects of the install, testing and then the followup have been done very well. professional, timely and very complete. They sell a great product and the service is some of the best I have had for how the installation, and followup calls were handled. i would recommend them to a friend.

Jon D.

12/21/2016

You may spend a little more money on plumbing if you use ABC but they do a fantastic job. We recently had to replace all of our waste water lines under the house and Joe worked hard to make sure the job was done right.

Cherron R.

12/08/2014 12:00:00 SA

I have used ABC Home & Commercial Services for several years now for various projects around the house such as tree trimming and fixing broken fence posts and have always been very pleased. I was in dire need of a handyman to paint my back door and fix the weather stripping that my grand-dog had unfortunately destroyed. I started searching websites and saw that you had a Handyman link! Lazaro and Floyd did a wonderful job and I now have a beautiful door and better weather stripping than I had before.

I have since had Lazaro and Floyd do others things around the house like paint the outside of the house and they are now here painting the inside. They have done a fabulous job. Lazaro and Floyd make a great team. They come with a great sense of humor, are very professional and represent your company very well.

Sam S.

8/28/2013

HORRIBLE, HORRIBLE,HORRIBLE customer service !!! For the second time...IN A ROW!!! I have been stood up (no Showed!) by ABC !!! After spending my entire day off for a window of 12PM to 5PM for someone to show up and provide pest control service...they haven't shown up YET !! After calling ABC to see what's up I was told simply...Oh! We took you off of todays list, because you just had service in July..(The previous service they NO SHOWED me for!) No phone call...no nothing! After wasting my ENTIRE day off, THE SAME %&*@!*&%ING thing happens !!! I am pissed ! I thought Bobby Jenkins ran a better operation than this. It appears he has outgrown his ability to provide the most basic of services...CUSTOMER SERVICE !!!
Shame on you Bobby! You should run a tighter ship!! I will be moving my sevices elsewhere THANK YOU !!!!!!

MaryAnn H.

8/21/2015

The service for monthly mosquito spraying works great. I highly recommend it for anyone who wants to use their backyard on a regular basis in the summer. It is very effective against mosquitos. I only give it 3 stars because contacting them by phone includes long hold times, rushed and impolite customer service.

Nick V.

11/24/2014

We have nothing but good things to say about ABC's pest control division thus far. Their inspector (Jonathan Herst) was professional, courteous, thorough and knowledgeable. They arranged for somebody to be on site by the next Monday and the technician that has done the first round of treatment has only reinforced the positive experience. We feel well cared for and valued by everybody we've spoken with, from the folks answering the phones at the office to the folks carrying out the work. Well worth the money for the service we've received.

Don C.

7/18/2014

I was so pleased with their pest control services I called them when I had a main waterline break. They came out quickly and did the job for several hundred less that I was quoted by other plumbing companies.

Rish M.

10/28/2010

I had a scorpion issue at my home in Austin, TX. These guys did not fix the problem.

pancho a.

05/10/2011 12:00:00 SA

We used these guys for pest control for over a year and we were still seeing roaches. Since we are not home during the day, we don't even know if they actually came to spray on our scheduled date. For all we know, they could have just been spraying water....and I heard that they do this. We even told them that we were still seeing roaches and all they did was give us some cheap glue traps to put around the house. Didn't work. And be careful with this contract? they make you sign. From what I read, it is not legal. Bottom line...don't use them.

Michael R.

11/03/2014 12:00:00 SA

Our tankless water heater quit lighting over one weekend, and searching around Austin plumbers for our brand lead us to 3-4 plumbers, including ABC.

The ABC dispatcher I spoke with did some basic diagnosis over the phone and then scheduled Joe Trotter.

Joe was professional, found the problem, and recommended the best (and cheapest) fix...

Great service, fair price. I was very happy with the service from ABC!

Becky A.

6/25/2016

Ruben and Cole were on time, very professional and took the extra steps to make sure the new AC unit was properly installed! I'd definitely work with them again!

Kellie M.

5/21/2012

We had 2-3 scorpions in the house this spring in the house and I called ABC to give us a bid. I had heard that some places use some crysanthemum-based product and when Ricardo came out to walk through the house and give us a bid, I asked if they used that. I got a sort of yes, we use that and other stuff answer--which I should have probed more on and did not.

They came and did pest control, but left pest traps with sticky tape OUTSIDE our house. Today I left the house to find not one but two small cute little Texas Brown snakes hopelessly mired in the trap. We came home to find one more baby dead snake on the front porch. Three dead good snakes in one day.

I never wanted every living thing outside my house killed. They didn't warn me their methods were so harsh, they didn't tell me they put traps outside our house, and I think they are disingenious about their answers to get sales (why didn't they tell me about their sister company or organic possibilities when I asked about the crysanthemum product?).

When I called to complain, Ricardo the estimator's answer was too bad, those are our policies, and Jessica in sales' answer was well, we have a sister company that deals with organic people like you--maybe we should set up an appointment with them?

I'm disgusted with their rudeness, their lack of communication and mostly with the fact that I'm going to have lots of non-scorpion dead critters to deal with until their chemicals go away. Which could be months. They decimated our good critter count!

Susan A.

6/17/2011

So I have to start by saying shame on me for using ABC for so long even though they sucked. I tried to fire them once when they showed hours late for pest control service and one other time when they completely screwed up scheduling so that I came home and a guy was on a ladder outside my window and they told me I had to give them several months notice to quit. I never got around to doing it and that is all on me.

Where to begin explaining how bad they suck. Pest control gives you a huge block of time they might show up in on a date that is convenient only to them and then come hours after that time is over. It is like the cable guy keeping you waiting if he was really pissed and trying to annoy you.

Their rodent service is actually just a guy who comes out and wraps metal sheeting around all the joints of your house so that it looks like it is wrapped in tin foil. Very classy looking. Sure there aren't squirrels that want to live in my attic anymore, because they are embarrassed to live in a house that is so trashy looking.

The schedulers for rodent control are on another planet where they don't need you. Mind you, the rodent guys need to get into the attic, but the schedulers don't bother to let you have any idea when they are showing up. I literally came home to a guy on a ladder outside a window to my home. The rodent guy told me they knew the schedulers sucked, but evidently no one was doing anything about it.

Billing is so over zealous that they billed me for the rodent service before it was performed. I was literally getting past due notices before the work had been completed. Th left hand doesn't know what the right hand is doing, and couldn't care less. And they just raised their prices. Service isn't any better, just more expensive.

So what is the straw that broke the camels back and final got me to fire these idiots? They gave away my personal info and email address and are now pinging me with really stupid spam. Stupid crap about social networking that has no bearing on my life. It is coming from ABC's email address and I called customer service to complain and the woman first said they didn't wouldn't do that, but then did some research and called back and said that the owner is doing it. To hell with that privacy policy they used to get me to provide them my email address. Their real privacy policy is that they will use your info however they please and give it to anyone they please.

Do yourself a favor and buy a can of Raid. It is a whole lot cheaper, more reliable and less aggravating than trying to deal with ABC.

Dan S.

9/18/2015

Kim is the best!
We built our house 5 years ago with Meritage homes, ever since we got our house, we always feel that there is something wrong with our AC. Our house never smell fresh(used candle, air neutralizer etc), we always feel lots of humid in our house. We had couple companies sent their technicians to our house. No one can really tell what's wrong. They always do normal check up or add Freon. Nothing really helpful.
Kim from ABC home&commercial came to our house today. He found out the problem for us within 20 mins! Our return air for downstairs wasn't ever cut out of sheetrock. Yes! There is an air pipe behind our sheetrock on the ceiling, but there was NO hole, builder never cut the sheetrock and make an air inlet.
Kim helped us found the problem and fixed that issue for us today. He is very detail oriented and professional. ABC is definitely the best I have ever used in the past few years!

Melanie M.

7/25/2011

Whatever you do, do NOT use ABC pest control. They left out live traps at 1301 Newning and did not return to check the traps. Raccoons were left to die in the traps, which is against the law and animal cruelty. The police are involved!

Jonathan H.

1/29/2016

We purchased a home built in 2012 this last summer and expected it to be in good shape. Boy were we wrong. When the inspection is done, they don't look at the internal workings of your HVAC units, so you can't know there's a problem. We've had nothing but with ours. ABC has come to our rescue multiple times and gave us a no bs assessment of what was going on with our unit, and that it was still covered under warranty. We use them for all our of stuff now. Pest control, we had them wire cat5, and we'll probably have them replace our HVAC unit in the near future. They keep it running but there's only so much juice you can get from a lemon. Ramon, the most recent tech was amazing. He came out late a night to help us get our unit going again, and was super polite, and helpful. We'll definitely keep using ABC.

Hzlblu4ever K.

05/03/2014 12:00:00 SA

The large appliance department really messed it up for us. Instead of doing a basic circuit breaker test, they said our dryer needed a new motor. With the estimate, we opted for a new dryer.

Upon delivery our new dryer didn't work. The drop off, set up and leave guys took out a circuit tester and said that the breaker in the main box was dead. ABC cost us $700.00 for what turned out to be a $8.58 fix.

How is not testing the breaker, a less than a minute step, not the first thing you do for a dryer that was only two years old is only used twice a week?

Never again, not for anything!

Stephen B.

12/03/2013 12:00:00 SA

I was happy with ABC...at first. They have REALLY good sales people. I was told that my rodent problem should NEVER be delt with on my own because when I go up into the attic and drop off poison, they will eat it, crawl into the wall and die and then smell up the house. They also told me that the droppings they were looking at were 100% from rats and that I had a big problem. I wanted to use the attic for storage (but not with rats in it) So I hired them. It cost me $600.00. I didn't really have the money but had prepaid for a mosquito service that still had several months left so I asked them to cancel that and credit the remaining money to the rodent removal service. I was told a sales guy would call me. He never did. I called back and they said it had been transfered. Turns out it never was and I was charged for both services - by the way, their mosquito service did nothing for me and it was $80 a month...
Anyways - They came to the house, covered up the holes the rodents may have been using to get in and laid traps in the attic. They came back to check the traps a few days later and found a mouse (I was at work at the time). That was a Friday. Saturday I needed to use the attic and when I got up there... there was half a mouse laying there... the other half was a few feet away. Yes you read that correctly, there was a mouse in two pieces just laying there. I checked the traps and they were all reset... so that meant this pest guy, after telling me to NEVER let a dead rodent die in the house due to it smelling (basically talking me into hiring him in the first place and not doing it myself) left the mouse (not a rat!) to rot in my hot attic...
When I called to complain, they transfered me to a voicemail. When I called back they gave me an email address to send my complaint to. I sent my complaint in twice to that address and I still haven't heard back from them, and that was about 4 months ago...

Steve L.

1/28/2015

If you are having problems with rodents or other pests in your attic, and looking for a service that will hopefully be of assistance, I hope this review will be of benefit to you in making the decision whether or not to call ABC H&CS to address your problem. My experience past and present:

After hearing some apparent rodent movement in our attic a few weeks ago, my first inclination was to call ABC Home and Commercial Services/Pest Management, based on my prior past experience.

Past: A few years ago when we resided in another location, I requested a rodent inspection from 3 different companies. I was absolutely impressed with the professionalism and thoroughness of the inspector from ABC -- which was far superior to the other two. It was mid-summer, extremely hot in the attic, yet the inspector traversed through areas of the ENTIRE attic, including those areas that appeared to be inaccessible. He then got on the roof, albeit a very high pitch (not unlike our current home), and traversed the entire roof, identifying all areas of possible rodent penetration -- mapping/diagramming out all such areas. Subsequent to his very thorough inspection, he provided me with his initial assessment, and then stated he would be providing a detailed plan of action, along with the associated pricing for the work. As promised, he provided a detailed schematic of our home layout, identifying all potential penetration points that required sealing, along with the specific method of seal to be applied (i.e., wire, silicone, etc.). Again, incredibly thorough and professional, and I thus readily entered into an agreement with ABC for the work completion. And subsequently per the inspectors written plan of action, it was precisely executed by the follow-on workers who properly sealed all areas as were noted on the plan. I had no further rodent problems after the completion of their work.

Present: Although I expected no less on the current inspection than what had been provided in the past by ABC, the recent inspection of my home was absolutely inconsistent with the past inspection in both the level of effort and detail. The interior inspection of the attic was no more than a peek-in overlook of the area with a flashlight, and only in areas where access was clear and visible. I.e., there was no venturing beyond the areas readily accessible to all. The exterior evaluation was an even bigger disappointment, since it was incredulously only just a walk-around the house, combined with a subsequent google-earth computer view inspection of my roof -- never any actual roof access to visibly examine potential entry points first hand. The final inspection report I received, in stark contrast to what I had received in the past with detailed mapping of entry points and recommended sealant fixes, provided nothing more than a short paragraph narrative stating that they would essentially do the work, with a price tag of $1050. This appeared to be a highly inflated ADVANCE charge, for work that was essentially UNKNOWN -- until the workers actually traverse the areas needed and locate the potential points of entry themselves, and thus the specific seals to be effected. I.e., there may be one, or there may be many; however, I was being charged -- in advance -- with the assumption that there are many -- without any such evidence since no actual inspection of the potential areas was ever completed.

I am extremely disappointed in ABC's new pseudo-inspection protocol, combined with a clearly generic pricing structure that's based on nothing more than a walk-around the property and an online area computer topography with a view of the home's roof.
This broad stroke pricing application to an undetermined effort is highly questionable at best. And although I realize I'm repeating myself, I believe it important to emphasize that one is agreeing in advance to pay for a level of work that may or may not be necessary, since no true evaluation of what's needed will actually be made until the workers go into the attic and/or on the roof to find/seal the offending access points.

And to add insult to injury, in addition to the pseudo-inspection I was surprised to see an additional proposal that was attached to my report, stating it was a proposal for additional services we discussed. We in fact discussed NO additional services, and therefore I had no idea of their their specifics, other than what was listed out on the form, along with the multitude of additional prices for those services.

Bottom line: I would personally pass on this company. There are far too many other companies that provide the same services with a far clearer understanding of exactly what is being purchased.

I must also note that per his website, B. Jenkins the ABC owner, solicits reviews and/or personal email contact. I thus emailed him twice, prior to this review, requesting his comment to the above -- with no response.

Rebecca S.

11/29/2016

5 stars isn't a high enough rating for the amazing service I received from ABC pest control. My apartment building was infested with bed bugs and the apartment management was taking little action to resolve the issue. The amazing staff at ABC went so far as to treat all of the items in our infested apartment off site so that we would never have to return to our infested apartment again. Not only did they treat our items, but they provided boxes, moved them into the moving truck in the pouring rain, and delivered them back to us in our new residence after treatment. This company truly goes above and beyond for its customers. If you are looking for great service and peace of mind from the nightmare that is a bed bug infestation I can't recommend ABC highly enough.

Ashley R.

9/15/2015

Ok, I dealt with the abc in Georgetown...this is the only one that i can find so I wanted to be sure that I specifically say GEORGETOWN. 1st off. I thought they were very helpful on the phone and the ladies I spoke with numerous of times were very friendly. I set up an appointment for them to come and give me a bid. (BED BUGS EEK) Now lets be clear that I knew I had bed bugs, I've seen them and knew where they were so I didn't need someone to come in and tell me whether or not I had them. Greg was the one that came out. I unfortunately was not able to make the appointment so I had my sister walk him through. We live in a duplex and he had to inspect the other duplex as well. I called my sister for an update on how things were going and she says oh he's at the other duplex now, he said you don't have bed bugs so you have nothing to worry about. I was like WHAT?! uh no, I KNOW I have them so my sister puts me on the phone with the guy and I HAVE TO TELL HIM where to go, where to look to find these horrible nasty things at. My sister said she had to lift the bed for him to see. Then he's like oh yea you do have them uh you think? But lifting the bed was totally unnecessary. So, how am I suppose to trust someone to get rid of these things that btw wanted an arm and a leg for payment, and didn't even know how to find them but supposedly was a professional and had been doing this for many years? I had a few other companies come out and they immediately went to certain spots to tell me that I had them (without my help) and also were able to tell me, where they started, even as far as which way my kids layed their heads. Ultimately, Abc lost my confidence and I went with DM Pest Control who totally did me right, without wanting my limbs for payment and most importantly got rid of those nightmares!!

Sarah W.

02/05/2015 12:00:00 SA

I've called them 4 or 5 times since I moved to Austin in 2006. Every time I call, I am told they cannot help me. They couldn't fix a doorknob I needed fixed. They couldn't fix my garage door. They were able to come replace the battery in the smoke detector on a 25' ceiling that I don't have a long enough ladder for, but they were totally unwilling to accommodate the fact that I work during the day -- they couldn't give me a ballpark time of day and when I said I couldn't be home until 5:30, they said they'd charge me after-hours rates. Don't bother calling them.

Michelle B.

1/27/2016

I had ABC come out to look at my office in June to diagnosis a strange problem.... There was a strange powder landing on my couch and floor. it was diagnosed as carpenter ants by the sales guy. The people who came to treat it shrugged their shoulders and told me it didn't look like carpenter ants to them but they would treat it. The dust continued and then I could see small track marks. I called ABC back to see if they would take another look and we scheduled a week out. The say of the sales guy sent me contracts and clearly wasn't planning on making the in person call. I called him and I was told again it was carpenter ants. When I explained that it never resolved he got defensive and argued with me. I called Ranger Pest Services (who have much better ratings). They came within 2 days and told me it was Powder Post Beatles which are as destructive as termites to all of the wood in my office. There is not really a way to treat the wood, you need to keep it from spreading. It looked like I would need to tear out as much of the wood in my office as possible. It turns out it was a mask I had bought in Mexico and the pests hatched. I got rid of the mask and my furniture is okay. Anyway... Call Ranger!

Kathy R.

7/19/2016

I needed two appliances installed and some repair work done on my house, so I called several companies offering handyman services. A few said they could schedule three weeks out, and the others didn't return my call. ABC was able to send out a handyman the same day I called, and he was amazing!!! Randall expertly installed my new drawer microwave and dishwasher, painted my bar area, sprayed texture on a wall that had been repaired, and touched up the paint in several rooms! He worked quickly and cleanly, and was both kind and respectful. I am so thrilled, I will definitely be calling ABC again!

Marissa E.

07/11/2014 12:00:00 SA

The company itself is good, a little expensive and not always great with follow-up; hence the four stars. However, Mike Yasmin, the plumbing supervisor, is excellent.
When we had to exchange our hot water heater, Mike was on the ball. He handled all the warranty work, service requests and questions I had with ease and professionalism.
Today I had another issue with our plumbing and Mike was quick to respond to my issue.
He is always very friendly, helpful, and informative. ABC is lucky to have this gentleman on their team. Thank you Mike!

Nikki S.

5/28/2015

Is it Bed Bugs? For over a week, we assumed we had bed bugs, steadily getting 1-2 bites per night. We found them in the mattress, what else could they be? We treated on our own, bought $300 worth of mattress covers and moved on. Four days later, I woke up in the middle of the night with 15 new bites, scratching like crazy! I called ABC in the morning and talked to Angel who made me feel normal and scheduled Alan to come inspect for FREE that same day. I was so happy to see Alan when he arrived. First, he looked over the bites on my legs and told me on the spot, he was 90% sure I did NOT have bed bugs. However, he did the normal inspection to be 100% sure. Both beds, both couches, in crevices etc. During the inspection he also made me feel comfortable and normal. After a thorough check, Alan was happy to announce I had chiggers (bites) and carpet beetles (bed). While both can be a challenge to exterminate, neither are as difficult or as expensive as bed bugs. He took the time to review the options, gave me suggestions on how to keep the chiggers from getting inside, and NEVER put pressure on me to sign any pest contract. He knew I wanted to discuss the findings and options with my husband. When Alan left, he said if you ever feel you need us, just call. You are our customer now, it is our goal to make sure you are 100% satisfied. Mission accomplished, Alan. Moral of the story: Don't assume, call ABC!

Suzy D.

6/22/2016

I can't say enough about both Gary Cremeans and Cole Garcia in getting me back up and running! They were both so professional and clear in their explanations of my options, and squeezed me in for the repair the very next day. Cole even brought two full trash bags out of my attic after collecting old parts and trash that had been left up there by previous technicians. I would highly recommend these guys and this company!

Kirby W.

6/20/2016

Back in May 2016, ABC's Landscape team provided an awesome transformation of my front courtyard from a bland grassy area into a fountain and xeriscape. This month I asked them to create another layout for my backyard. Rachael Keller did an awesome job designing once again and the Landscape Supervisor Ismael Moreno and his team did great work installing everything!! They even had their irrigation specialist Francis update my sprinkler settings to ensure the correct water for the new plantings! I couldn't be a happier customer! Thank you for everything! Now that you also do window cleaning, I'll schedule that next!

Stephanie B.

12/12/2011 12:00:00 SA

Honestly what drew me to ABC was constantly seeing their name in the news for different charity events. I have never seen a company so involved in the community, going beyond simply providing great service! Keep up the great work guys!

Amanda B.

5/25/2016

I've used ABC a number of times for pest-related services (termite treatments on a home I'm buying or selling, etc) and they've always been punctual, easy to schedule, friendly, and professional. I think their pricing is fair, and most recently I had someone out to look at what appeared to be an armadillo burrow under my porch - the were EARLY (that never happens!), ended up not charging me for the inspection/service call, made the recommendation to cover up the site and see if it's still active vs. just charging me to do work I might not need, AND after I told them I'd cover up the site, THEY picked up a shovel and covered it for me. Really a great company of honest people to deal with.

Scott D.

5/23/2016

I have been so pleased with the service from ABC over the past few months. We have used the rodent control and tree trimming services so far. I will continue to use ABC because of the friendly and knowledgeable technicians and fair prices - not to mention the efficient, excellent results we have had with all the service calls so far. Oh, and they are ALWAYS on time. Great work guys!

Marc W.

6/24/2010

We had a problem with our upstairs A/C unit clogging and the drip pan overflowing into the attic and into the garage (through the ceiling). Since we've used ABC for pest control and always been happy with their support we figured they would be just as good.
Bobby came by and blew out the clogged line and made sure the pan was draining - cost was $130 or so. Seemed we were all set.
Two days later we had more dripping in the garage and sure enough the pan was full again and leaking. We called ABC and they got things going to have them come back out.
Turns out the line got clogged up again but the real problem was an additional clog they missed. Now we have a very bad AC system that someone hired the lowest bidder to install... Bobby and his boss along with another guy were out and worked to fix the pan, the clogs and make things right. Bobby even spent some time with me on what I can do to prevent this from happening - all of this at no additional charge.
They spent a few hours at the house and did a great job cleaning up. I'm very happy with ABC.

Moezy H.

6/13/2015

ABC suck by far. I called them up this morning at 10 am to start a new service I specifically said if you can spray my house today it will be perfect I have a party tomorrow. The guy confirmed it with me that he will be out between 12-2pm. No one shows up I call them they said oh yeah no later than 2:20pm and it's past 3pm and no one shows up. I call to speak with the manager and he didn't give a hoot honestly or even cared wether I get a service or not. I am writing this review to help you guys out don't waste your money on a company that doesn't care about her customers.

Anna G.

06/06/2012 12:00:00 SA

We had tree service and shrub service done. Scott the arborist was very knowledgeable and answered my questions. He even address other options.
The crew were very courteous and cleaned up a few minor issues after the work was done. We have used ABC for lawn, pest control, handyman services and now trees and we have always been very happy with their work.

Meredith V.

5/13/2012

I used to use ABC for pests control but after 5 months of service with no results I have cancelled my contract with them. It had come to my attention that they are a green service, which is good if it works.........it doesnt. I would go as far to say the spider problem was worse after.

Randy F.

01/03/2014 12:00:00 SA

I have been using ABC services for 5 years now. I have had an HVAC service contract since I have owned my home. These guys are complete and absolute professionals. Every technician that has come by over the years has been exceptional. Recently after nursing our ac unit for years a replacement was called for. Mark Hogan came out and spent two hours explaining the options. He was not pushy, did not try to close me, and gave me many alternatives. After calling a pal in the AC business he told me the deal they were offering was really fair, and it was an excellent purchase price. Mark and his team was prompt, professional, and made sure that Ihad all the paperwork necessary to receive credits and rebates available. Very good jpb!
Randy Fox

Corine R.

12/03/2012 12:00:00 SA

I'm not thrilled with the phone reception, but I figure they do their best. It just seems like every time I try to get them to call the rep coming out, or the one I've been dealing with, they can't get a hold of them. Either way, each time someone has visited, whether to inspect the house or treat for mice, I have been thoroughly pleased. I had treatment for paper wasps and mice in the attic. Both are gone now, and I can credit ABC. The free inspections have also helped me do my own research and treatment. I would definitely call them again. Also, the price was SO much more affordable then a local company here in Austin. It was outrageous how much those other guys were charging.

Kyle R.

01/08/2013 12:00:00 SA

My wife and I have been using ABC's pest, handyman and AC/Heating services for several years. They are very dependable and good at what they do.

Last weekend we got received exemplary service from Marc Dziac. Our heater went out on a Friday night where the temperature dipped below freezing. I called at 9pm and Mark was at our house within the hour. It ended up taking until after midnight to fix the heater. With a 3 year old and a 6 month old in the house I'm not it sure what we would've done without Marc's incredible service.

Duncan W.

3/21/2016

We've used ABC before and, generally, have been satisfied. Had bookshelves installed and painted. The install went well, the painting not so much. Difficulty scheduling, the painter showed up with no paper for the floor, so he had to leave the site to go get some. Sprayed a bit, used more than he thought he would or should and recommended going from lacquer to oil, which he did. Didn't do any prep beyond what we'd done (he painted over some picture hangers we'd not thought or been asked to remove), didn't tape the windows so now we have to clean them from the blow back. Touch up at minimal effort. Maybe it's a bad one off. As we're generally happy with them, will think (but long and hard) about using them again.

Joe S.

9/24/2010

Their exterminator was very friendly. Got the job done. Haven't seen termites or other bugs since. Price was comparable to my last exterminator. They lose 1 star for permanently placing 3 plastic plates in my yard with TERMITES written on them. I'm trying to sell they house, not scare everyone away.

Hunter M.

12/06/2011 12:00:00 SA

I work in a small office setting, and we have been dealing with a rat problem for weeks. We've tried everything - covering up holes, live traps, glue paper - but still the devious rodent eluded us. Finally we gave up and called ABC, and they took care of the problem quickly and efficiently. Furthermore, they were some of the most friendly and polite service men I've ever worked with. Highly recommended!

Jackson G.

12/20/2012

ABC has a great plumbing department. They are quick to respond and show up when scheduled. We had them out and while at our home, came up with a few more things for the technician to do. No problem. We were very pleased with the technician, Mike Yazalina. Very knowledgable and competent. He did a great job and gave us some good recommendations. We highly recommend ABC Home & Commercial Services.

Jean W.

6/18/2013

We have used ABC for regular pest control visits for almost 15 years. Oscar is the man! He is courteous, very knowledgeable and dependable. We have since used ABC for a master bath remodel, tankless water heater system and 2 new A/C units! The company is trustworthy and very professional. If something isn't right, they will make it right. I highly recommend ABC Home & Commercial Services for pest, remodel, plumbing and A/C services.

K B.

1/22/2015

We have been using ABC Pest Control. They have really done an amazing job. When I say they I really can credit Salvador since he's been the main guy coming out to help us. We had mice in our attic and two died at two separate times. They were not easy to locate as we have a TON of insulation in the attic (new insulation over old). Well the first visit was in the wall and he had to make a small cut in the drywall First and only cut it was right there! Amazing! Second one he found today under about a billion lbs of insulation. Because of Salvador we will continue using ABC Pest from here on out in every house we are in! Amazing work!

Jason P.

1/20/2015

Ok, in fairness, they did eventually come out and provide the service again. I'll give them another shot, but I'll be watching closely...

Jessie P.

7/17/2014

I had used ABC for a shower remodel in the past and they did great for that project so I thought I would try their 'handyman' service. Basically you pay a flat fee for either a half day or full day. I needed a hole in the wall patched up which would be a half day, and I was told that if he finished early he could do other things around the house if needed. This was my first experience with this type of service, so maybe this is the way most handymen work. First I want to say he did an excellent job of fixing the hole in the wall, looks great. However, on some of his breaks he would smoke by his truck and then come back in smelling of smoke. Really? You can't wait a couple of hours for a smoke? Obviously I'm not a smoker (I imagine most smokers reading this would sympathize that yes you have to smoke that often).

Anyway, the main reason I'm giving them 'Meh' rating instead of better is when he finished I brought him to the downstairs bathroom to fix a towel rack that had come off. I went off to do something and he brought me back to ask me about something and he mentioned that the toilet seemed to be running too. Huh... I've used that bathroom plenty for the last couple of days and it never ran before. So anyway he finished with the rack and asked if I had anything else since he had 1/2 hr left, I said no. He brought out the bill and gave me a $25 coupon 'to use for next time' but he applied it to today's session since I didn't use the full 4 hours. Ok, I just 'upped' their star rating to 3 starts, after writing so far. But after he left I went into the bathroom to check the toilet and I just opened/closed the water line and that fixed it. I just can't shake the feeling that he purposely made the toilet run to 'have something else to fix' before the time ran out instead of another chore. Has anyone else ever encountered this?

I won't be using this service again, mainly because I don't like the flat rate 4 hour idea for a handyperson and how it's implemented. Maybe this is the standard, but I'm going to try a different company next time.

Update: I actually did catch my toilet running yesterday (about a month after this review). So I feel bad blaming the guy above. I upped it to 4 stars since he really did do a good job with the wall and the towel rack.

carri c.

5/20/2011

Pest Control: 5 stars!
We have had pest problems here since before we even moved in to this home, so we have consistently maintained ABC pest service. And no bugs - unless we get lazy and delay service for a few weeks and start seeing the occasional unwelcome intruder.

A few years ago we found termite damage in a tree that was near the house, so we had termite treatment, out of an abundance of caution. Pricey, but worth the peace of mind.

Last year we had rodents in our attic & other places and, thinking it was roaches, we called ABC to treat. When extra pest control failed to solve the problem, we requested Juan and got his expert opinion that we had, not roaches, but mice. ABC treated for them and voila - no more rodent problem!

Lawn Services: 3 stars, so far. I initially had issues scheduling the treatment - it took a couple of days for them to set a date for my treatment, then I had to call & email them to find out what the date was. They didn't really ask what day worked for me, they just told me I was on the calendar for Wednesday; they did not initiate contact with me to work with me to schedule my lawn for treatment. Once the treatment date arrived, it was raining so I wasn't sure if they would come or not. I called them in the morning around 9 to check. First they were not sure whether they would get to me or not. Fair enough since they might still come if the rain let up early enough. But when I called back later, they informed me that I'd been rescheduled for treatment on Saturday, 3 days later. This was bothersome because (1) I don't understand why they didn't call me to tell me my lawn treatment had been rescheduled (I had to call them, and theoretically I could have waited around all day for the person to show up since the rain had subsided around noon); and (2) what if I were not available for Saturday? They seemed to think it was fine to reschedule my treatment for Saturday without asking me whether I would be able to accommodate them on Saturday. Sure, they can do the front if I'm not home, but our back yard is always locked unless someone is here to attend to it. Not the best way to run a scheduling system.

In short, they must be accustomed to doing lawn work entirely independent of anyone being home; something I am not used to.

I need another treatment in another week, then hopefully my lawn will come back from this problem it has. If the treatment works and my St. Augustine recovers, I'll overlook the scheduling stuff since good results are what I'm ultimately looking for.

Little Miss Pretty Penny S.

07/07/2014 12:00:00 SA

I appreciate the owner of ABC responding to my review re: my sewer line installation. There are always two sides to every story, and the fact that the owner took the time to write such a long review is admirable. The fact that he never spoke to me and only got his information from, I suppose the supervisor who wasn't ever able to make the installation a reality, is not admirable. I do believe that a person needing a sewer line will appreciate both our reviews as what we each wrote helps a thinking person determine where the truth of the situation lies: for instance, and this is just once instance: The owner's assertion that a family of four, under pressure from a City code violation deadline (yes, if your sewer line is broken, the City will sue you if you don't get it fixed in 120 days.) would want to take their laundry to the laundry mat week after week after week after week, (That is FOUR weeks for those of us counting) that we would avoid putting anything solid in the toilet, week after week after week after week, that we would not cook at home and take spit baths in the back yard week after week after week after week all because we ONLY wanted a particular plumber to do the job, well, either we are weirdos or the owner is not thinking this through. I hope these images of what not being able to use a sewer line the way it is intended to be used will help the reader understand why when you need a sewer line, you need it ASAP. I just paid the utility bill for the month in question and my family of four, including watering the garden, used exactly 1,500 gallons of water during this period while we waited and waited and waited and waited for ABC to do their job. Average water use in the US per person is 64 per day. We used about 12 per person per day. The reader can decide what makes sense in this situation: Would we want to flush the toilet or would we want to have a only a particular plumber fix the line? (and note to business owners: Blaming the customer typically isn't a good plan: Customers are not always right, but customers do always deserve respect and Les' response makes us sound cra cra with our plumber love.)

Perhaps the plumber was on his way that Monday when I finally said enough and fired ABC. All I know is that no one from ABC was at my house from 8:00 to 9:00 a.m. for the fourth week when I was told to expect someone. An ABC truck had been driving aimlessly through the neighborhood and even parked in front of my house for a few minutes before leaving, (and I did chase him down and he said he was called to another site.) but by 10:00, a full hour and a full four weeks after the job was supposed to start, I called and fired ABC. And finally, then a really odd thing happened: ABC called me! Three times. During all of this time, ABC never called me to say they were cancelling or to tell me what was going on. I initiated all communication with them. I didn't take the call because I was busy trying to find a plumber to do the job, so I was really shocked when at 11:00 ABC showed up to work. Luckily I was still at home and sent the guy on his way (the same guy form the morning drive by.) I hired a company the next day and had a working sewer line within 1.5 work days. Oh, and it poured the night before, but they were able to do the job so .... oh, and that 12 hours total included a 4 hours wait for the city inspector.

I still think ABC would be fine for a quick snake the drain or to replace a pipe. i.e the plumber is there, gives you a bid and performs the job all in one trip. But my experience is that ABC Home & Commercial Services never communicated or showed up past that initial bid. Oh, actually I am incorrect: There was the confused worker who showed up an hour after I had fired the company. When I told him I had fired ABC, his reply? Geeze. I wish they would have told me.

Communication isn't their strong suit.

Tom S.

08/01/2013 12:00:00 SA

I've been using ABC for over 10 years be it lawn service, tree cutting or pest control, they always do the job right. If by chance, something is overlooked, they will return to correct the problem.
I wouldn't use anyone else.

Cindy H.

6/20/2013

We had old overgrown landscaping pulled up and replaced and a problem area in our backyard solved by landscaping. The designer and every man that worked on the project were very professional and the work turned out to be over and above what we had expected. We were so happy with it that we made arrangements to have another area re-done by the landscape team! Great job!

Christina R.

6/19/2014

I Have used ABC Home Services for my landscaping Air Conditioning and plumbing repairs and the employees have been very professional and just a great attitude . I would use them again because i trust this company and wish they could do carpet care and laying wood panels in your home. Yes they are experts in their fields.

Jamie A.

5/31/2017

That horrible feeling when you pull up after work and see water leaking across the sidewalk from your front yard? Happened to me yesterday. We shut the water off to the house and it stopped flowing, meaning it wasn't our sprinkler system. Made calls to a couple companies that only come out after hours to shut off water and then return the next morning. Finally asked one of the on call people from another company who to call and they suggested ABC Home and Commercial Services. And I am glad that I did. The person who answered the phone and took my information was very understanding of our issue and confirmed someone could come out that evening. She called me back with an estimated ETA of the plumber. Luckily, it was after rush hour traffic and it took no time for him to get to our house. My hubby saved us some time (and money) and dug the hole to find the leak. Miguel was very helpful and knowledgeable. I would definitely recommend ABC Home and Commercial Services, and we will be using them again should we need additional plumbing help. (Also, Miguel educated us on all the additional services that this company can provide, so we will be contacting them once we are ready to start a couple projects!)

Patty S.

5/20/2017

We contracted ABC for pest control. Rodents in the garage and attic. We had seen rats and squirrels and had fought some rats in our own traps. We were quoted a price that we thought was high but needed the service done. the technician closed up entry points in the attic and set rat traps in the attic. Nothing for squirrels and nothing in the garage. We continued to catch rats in our own traps in the garage and heard additional noise in the attic. But soon started detecting an odor from the attic. The tech came back for a check about a week later and said no traps had been sprung and he couldn't find the dead rodent. He didn't have the equipment on his truck for odor control. I called customer service and they sent the same tech the next day. He still couldn't find the dead rodents but finally set a squirrel trap, odor continues.... another tech was scheduled to come the next day. My husband finally went into the attic himself and found the 2 culprits within 5 minutes. Don't hire this company unless you are ready to do the work yourself.

jeff h.

10/04/2010 12:00:00 SA

I would avoid ABC for pest control.

We had various insects in out house and were fed up. ABCcame out and (at least) did a complete evaluation of the house. They saw rat droppings in our attics. They dealt mostly with my wife as I was at work, I assured them/her it was from prior invasions which I had taken care of (with rat traps, etc.) and just hadn't the time to vacuum up the droppings yet.

My wife said it was almost as if they rolled their eyes and assured her the dropping were recent and we had an infestation. We had only called them for insects, keep in mind. So, $500 later, they sealed up all of the supposed areas where the rats were getting in and set traps throughout both attics. As I suspected, days later, no rats in the traps.

I'll now only know for sure it was a waste of money if I find rats in my attic again, but I'm guessing I will eventually. Meanwhile, the bugs/insects continue. After my initial $900 (that's not a typo) outlay for the initial visit that I just paid last month, I just got another bill for $95. I guess this bill is to cover my next 3 mos. of this complete ripoff of a 1yr contract.

So, $1,000 later, I don't have rats, even though I already knew that. And, I still have bugs in my house, which is the whole reason I called them in the first place.

Jon J.

2/13/2013

ABC Home & Commercial-Arborist

Answered all my questions and did the work in a professional and timely manor.

Tree looks great and the next door neighbor is happy. I would definitely do business with these guys again.

-Jon

Marilynn W.

4/16/2013

Squirrels were eating electric cords in my attic....not good!! ABC scheduled an appointment the same week I called even though I live 40 miles from their office. Two representatives (one owner and one manager) came and did a complete evaluation and scheduled the rodent control person the following week. They were polite, knowledgeable and effective. I am very pleased!

Peter E.

05/07/2013 12:00:00 SA

I've had a lot of problems with other pest control companies in the past including theft... So I won't allow another pest control company to come to my home without me being present. That presents a problem when working during the week.

No other pest control company at the time offered weekend schedules, except ABC... They had no problem with a normal Saturday schedule. We've been using them now for 4 years.

The G.

3/19/2016

I have had abc lawn care for about 3 years. Its never been great, but I don't really care. I just want it cut short and on time to keep hoa away. But they cut it how they want, show when they want, blow grass all over the place, on cars in flower beds, and blow the mulch out of the flowerbed. They show up so sporadically that I never know when they come or if they came. Sometimes I can't even tell they mowed. When it gets really long I can tell, but I can also tell because they leave patches of grass, how do u miss that? I work alot so never bothered to replace them. I guess about 2 years ago Is when I first started seeing problems, like not showing up for a month... getting hoa notices. I call and they say it showed they did come out, uh I don't think so because it's up to my knees. Anyways this has been going on since. The csr dispatchers (I usually get Danielle hope I spelled that right) she is always helpful as well as everyone else. I have decided now to let them mow one last time and if they do good I'll keep them, well they didn't even bother to show up again. So I call, I don't get mad easily, but I am pissed. I call yelling (sorry) just had enough 2 years always having to check on them and call, that's not the reason I hired them. I just want it cut, even if it's a half ass job. But they can't even show up to get fired. Anyways I called they came out after being escalated to management, and go figure same crap, I put new mulch in flower bed 100$ it's now top soil in the yard. They use to call when they couldn't make it, even if it wasn't the day they were suppose to be there, lol, good grief. But what ever I was always cool with it, or they show up at night in the dark, I always resceduled, there's no reason to mow in the dark, and they say they will make it first in the morning then show up 2 weeks later on the next cycle. Well enough is enough. See ya

Mick D.

09/11/2015 12:00:00 SA

I inherited a hot tub and had them come check it over . They were prompt to arrive and unfortunately prompt to tell me that this thing had seen better days. Repairs totaled close to 1200 bucks , they didn't waste any of my time and if I ever decide to get this thing back started ill give them a call.

Cindy C.

4/16/2015

We used ABC for a complicated repair. Our Handyman, Ron, and was just the man for the task at hand. I am thrilled with his work and will certainly use him again!

Lois R.

4/13/2015

Crew 1 from ABC tree service was professional, courteous and left the yard clean of all limbs, etc. Thank you.

carol s.

07/07/2014 12:00:00 SA

ABC Home and Commercial Services Crew #1 trimmed my trees today and I couldn't be more pleased with their professionalism and the work. They called before arrival, checked with me to make sure they understood exactly what trimming services I had requested, completed the trimming quickly and made sure the yard was clean of limbs before leaving.

Marlina M.

7/25/2013

I had a serious sugar ant problem in my house when I first moved in. After trying every kind of store bought poison I finally gave in and called ABC. After the first visit, the ants vanished! It's been almost 2 months now and I haven't seen a single ant!
They were very professional, fast, and thorough. I highly recommend them!

carrie K.

6/24/2014

I currently have a contract with this company for residential pest control but I know I am paying WAY too much for the service. I will say, the people that they send to your home are very professional, timely and nice. But, anytime you need a quote they send out the sales guy who tries to sell you overpriced services and insists you sign a stupid contract! Annoying! The accounting department has made multiple mistakes on my account (strangely, always in their favor, hmmm).

AND my husband just told me about this - on one occasion, we had a dead rodent in our attic, so we paid ABC hundreds of dollars (after we signed a contract of course) to come out and get the rodent out of the attic and plug up all of the vents in the attic and around the roof so no more rodents could get in. A day later, a woman from ABC comes to our house stating it is in regard to the rodent issue. She walks around our house and then tells my husband that we have lots of vulnerable areas around the vents that need to be plugged and then asks to go up in the attic to try and locate the dead rodent. My husband is totally confused because he thought she was there to just check the other technician's work, like a quality control thing. He explained that ABC had already come out and allegedly plugged all the holes/vents and taken the dead rat away the day before. At that point she looked totally confused and told him that her dispatcher must have sent her to the wrong house and she took off. What the heck???

Yvonne H.

6/18/2014

Just had my yard landscaped with Kevin Harvon's guidance and we are so so pleased- great service all around !!!

Laura B.

3/14/2015

Wonderful, thorough, and conscientious service! We had a colony of termites and the inspector from ABC did the most thorough inspection of our house, looking at every square inch of our baseboards and throughout our garage looking for signs of termites. He discovered a colony that three inspectors from 3 other pest control places didn't see. Aside from how thorough the service was, ABC was also the best price by far. They did a great job taking care of our termite problem and I will be using them for pest control for a long, long time.

das d.

03/06/2015 12:00:00 SA

We hired ABC H&C for some basic tree trimming. The arborist arrived as scheduled and spent time discussing the service and health of our trees, the scheduling peeps were very accommodating, the crew showed up on time, worked quickly, took direction and offered advice on limbs to take or leave, they cleaned up quickly and invoiced per the free bid. Happy.

Juan P.

09/05/2011 12:00:00 SA

I've been using ABC for pest control for over 3 years. They only treat the outside and I usually dont see any issues. I have never seen an ant pile in my yard since. Every once in a while I'll see some tiny ants (sugar? crazy ants?) and they come out within 48 hours to place bait traps. A couple of times it rained right after they treat and with a phone call they come out within the next week to re-treat. They are pricey though.

I've also used them to install a new Lennox AC/Furnace .... Billy did a great job sealing all my ducts and placing duct board in my air return to muffle the sound. He inspected all parts before he installed them and in fact found a sharp pinch in the coil which he refused to install and went back to get another coil.

The most recent service call was to replace my water pressure regulator valve. I noticed a dramatic drop in pressure, I called the city and someone came out to do a pressure test and concluded my PRV needed replacing. ABC came out and replaced the valve and I had great pressure after that.

G G.

4/17/2013

Always shows up on time. Checks with us on each visit if there is anything he should know about; are we experiencing any new issues etc. Remembers our family pet along with allergy concerns. Very nice seeing the same tech each time they come out.
Thanks for the great service and relaibility.

Rob M.

05/07/2013 12:00:00 SA

Great pest control company. We have been using them since we moved to the area and they are great. David (the tech) is always on time and very personable and knowledgable. We have not had any problems with pests since we started using ABC.
We are very happy and satisfied customers. Keep up the good work.

Amy R.

3/15/2010

We had them come out to give us a bid on spray the weeds in our yard. Our sales guy was very nice and we decided to sign up with them. When the guy came out to spray for the weeds he told us that he couldn't do what the sales guy told us they could (actually kill the crabgrass) so we told them not to spray. Then they charged my credit card for the service anyway and now I am having a hard time getting my refund (apparently they sent a check back instead of just crediting my card?) Seems like the right had doesn't know what the left hand is doing.

Michel H.

10/16/2013

An ABC technician came promptly to service my Bosch on-demand water heater. He knew enough to know he was not equipped to service the unit, then spent a good deal of time and energy to locate the authorized Bosch service for me. Honest, timely, thorough; I was extremely pleased with this service.

Jesse W.

11/24/2014

These guys are great! They fixed all of my problems with nasty critters of all shapes and sizes. Took care of my rat problem, rat-proofed my house, got rid of my fire ants, banished my spiders, and even fixed the hole I put in my ceiling! They are punctual, professional, and really know what they are doing! I couldn't be happier and would highly recommend them!!!!!

Jj J.

5/14/2012

Complete ripoff. Paid for monthly A/C maintenance. Less than a month after their so-called inspection the rep says I need to replace the evaporator coils and drip pan and add full freon. Estimate was for $4-5,000. Called Stan's Heating and Air to get a 2nd opinion-didn't tell them I had anyone come out. He did a full eval, said coils were just dirty, (which was allegedly cleaned last month by ABC on their work order receipt.) the pan had a clog, needed 1/2 freon. $425. A/C has never worked better! ABC Home & Commercial Services A/C have reps with ZERO ethics only out trying to make a buck rather than count on me as a long time customer. I am cancelling ALL Services from ABC including Pest Control and will NEVER give them a dime of my $ again. I am telling my family, friends and everyone to AVOID this company at all costs. They'll try to screw you over to make a buck! Stan's has a customer for life now.

Gilda H.

09/05/2007 12:00:00 SA

The actual pest service was really good but I had been quoted the service fee before taxes and instead of writing a check for the add-collect of $16.50, I gave the tech a $20 bill. He gave me change from his personal money and being in a hurry that day, I completely forgot about asking for a receipt. Then about a month later, they sent me a bill for the $16.50. When I told them about having paid their tech they left me a message about how I must have forgotten or been confused about paying the tech and I still owed the money. I got mad and left them a message which resulted in them writing off the $16.50 but the tone was that I was the one that was mistaken. Funny thing is, even my kids who'd been present at the service appointment remember the money shenanigans with the tech, so maybe my kids were having the same hallucination?!? The only way I'd recommend this company would be to make sure you have receipts and documentations on everything!

Dr M.

3/19/2010

Absolutely will never use this company for any services, pest, lawn, home, or anything. Very rude customer service people as well as managers. The staff working on your house may be temporary and gone half way through a job. What they tell you at first is not what they do in the end. Left a job half done and then demanded all the money. Had to pay almost twice to get the damage fixed so the job could be done right.

Norma G.

9/16/2014

I am writing again to give a shout out to Armando with ABC lawn and pest control. He came out last week for our regular treatment ... Then later in the week, we found that ants had invaded our outdoor lights. Armando came again this morning to treat the problem. I am always pleased with their service!!!

Ericca L.

4/30/2011

Here's what I'm fed up to my eyeteeth with: give me a damn estimate over the phone, even if it includes plus or minus thousands of dollars based on the severity of the problem. Yes, you can provide this, as can any purveyor of any service. You can provide ballpark estimates that allow for those degrees of error as I had mentioned previously. You can say something could cost $X if it's simple, $XX if it's less simple, $XXX if it's really complicated. That's all I need!!!! Otherwise you're just bilking each customer for whatever you can get out of them. And if you refuse to go off of some sort of pricing sheet, which we all know you have, then you're nothing more than crooks. And I put one star only because Yelp doesn't allow zero stars.

Leah S.

11/23/2010

Ok, thing is we signed up with them because we get a lot of leaves every year. We have a lawn the size of two guest bathrooms. So we signed up for basic service. What is basic service? Well it is 5 minutes every other month with a weed eater and they blow the leaves into the street unless said leaves are anywhere around the house but the tiny front yard. Really, into the street? And they don't even do a good job at that. All that little bit of time and little service for the monthly fee of $75. To get anything else taken care of you have to pay extra. For instance, to get one small bush trimmed in front of my house I would have to pay $150. I think you get the idea. My friend pays more than $200 a month for her small yard to get the full service. But full service is not much better. You have to call and ask them to actually take care of stuff on the yard. Consistently. There are much better much more affordable companies in Austin.

pm j.

12/11/2011 12:00:00 SA

These people are out and out CROOKS. They employ untrained workers and managers Who all give you the ran around. After dealing with these thieves, I spoke to a small family owned company. Right there on the phone, the guy told me that the rats had become trap-shy, and that was the issue. I called another expensive place, and they said the same thing. Once they are afraid of traps they will never go near them again. Why did't ABC Pest Control not know this very basic info? Because the dont KNOW what they are doing.

If I could give these idiots zero stars, I would. I have a mice and rat problem. When I called them, I had heard occasional scratching in one corner of my kitchen and the adjacent bedroom, hence they were inside a wall. These idiots came and set traps, caught a few, and that was it. I kept hearing noises and they kept coming back. There waas never ANYTHING in the traps, but they had no clue what to do. So I have the manager sent out. I was told he knows everything, he's been in the business for 13 years. So, at last I think I have a competent person who can get them out of the interior wall. Guess what the expert says: Set more traps. Change the bait. He was here an gone in 5 minutes. Still no results, and the rat population is increasing by leaps and bounds.

Meanwhile 2 mos have gone by. This entire time they have promised me that they would catch them, not to worry. The have continued to keep setting traps and catching nothing. The mice and rats are so much worse. I hear them fighting and squeaking in my kitchen. They run through all the cabinets., and I here them all the time, not longer just at night, but also in the daytime. My dogs were barking, and I actually saw a rat frozen on my dining room table! Horror! Last night I left the light on in the kitchen, and I saw a rat and a mouse run along the kitchnen counter! I have not been able to cook for 2 mos, and now it is Christmas. I am losing my sanity, and rodents are doing $50,000 of damage to my kitchen.

To add insult to injury the guys who sealed the house did so horribly. One one gable facing the street, I had some little chewed edges of siding. Instead of caulking under it, or providing mesh screen, he attached 8x8 squares of heavy metal flashing.

Before they came, I paid a lot of money to thourougly disinfect my kitchen, so these guy came to a completely clean kitchen. He even pulled out the appliances and cleaned under them.

My cabinets need to be replaced due to rat urine and feces. They have also gotten into my dishwasher and stove.. EW. so THOSE need to be replaced. I think we are looking at $40,000 of damage here, not to mention the untold cost to my health. Rats spread fatal diseases to humans. Also my 7 lb terrier caught a rat in the hallway in the middle of the night. He was screaming, and I was terrified. Turns out he had caught a rat and they fought until he killed the rat. Bear in mind, my dog is about the size of a rat. My dog's neck was covered in blood, so of course, I panicked. After washing it off, I could see that teh rat had clawed all the fur off his neck! And there were teeth marks. My poor little dog had been bitten by this horrible rat. $200 vet bill and he waas fine. I hope. He keeps coughing. The ridiculous part is that the rat he killed was stuck to a glueboard... that means the rat had somehow drug himself into the hallway while stuck to a glue trap.

My precious dog could have died a painful death from the rat fight. I am personally losing my sanity with the constant sounds of vermin in my kitchen.

Do not waste one phone call on these people. They are clearly running a racket with completely untrained techs and supervisors. They give you a low ball price and then give up , saying the can't help me, and it's my fault I have rats. The situation got tremendously worse after they sealed the house the first visit. That did not make sense to me. Don' you want to get the rats OUT before you seal their entry way? Once it's sealed they are stuck in there.

One other problem is that I have having respiratory issues, and so is my dog. I am terrified that we have the plague from breathing rat pee, poop, and nesting material. (yes, they do carry the plague, leptospirosis and a host of other diseases.

Ricardo C.

9/24/2011

They said I had mice on my attic and offered an $800 service to remove them. Then another company confirmed there were none and that there was nothing needed to do on my attic

Jovan R.

8/28/2015

I hired ABC Home & Commercial Services for tree trimming service and for 6 trees they charged me $600. Seemed a little high, but I figured they were a reputable company. That said, one thing to note is the individual who comes out to give you the estimate (the actual arborist) and tells you what they will be doing (what parts of the trees to trim for ex.) does not return with the crew that actually does the work. And the he/she does not return after the work is done to ensure the work was done correctly. I don't know anything about tree trimming and naively trusted they knew what they were doing. After 5 mos. my trees looked about the same if not worse than before. I called them and they sent out their rep (Arborist) again who told me that they have seen 2 yrs of growth in 6 mos. Oddly, the person I spoke with on the phone when I made the appointment said 12 mos. of growth in 6 mos. That seemed like a convenient response which led to his quote of $300 as that is their minimum. Then stated that given they just came he would to it for $200 for one tree (the worse one). Then he asked me if I didn't think the work was done right why I didn't call back, which i responded that I assume they knew what they were doing. His response was we do know what we are doing to which I stated are you sure? Didn't go well after. I realize trees will grow at different speeds and we did have a lot of rain in May, but I find it a little hard to believe that they would look so bad after only 5 mos. If the rep (who is the actual Tree Arborist) had returned to check the work was done right this would not have happened. So lesson learned if you go with this company make sure the Arbor checks the work, and if you have any doubts the work was not done properly call them back immediately. For me I will go with another company that has more pride in the quality of their work.

peggy h.

11/10/2011 12:00:00 SA

Read the fine print when signing contracts! I unknowingly committed to an annual contract, which ABC will not let me out of, even though we've had no sign of pests. I had a bad feeling about the inspector aka sales person who made the initial visit ... should have listened to my gut.

Matt R.

4/21/2011

I've been pleased with ABC's pest & termite services but not their AC service. I earned a free AC tune-up with their rewards program. Their tech said my inside unit had a mold problem and showed me a photo he had taken with a gooseneck camera showing that the coil was dirty and needed cleaning. I called a different company out for a second opinion, and their tech told me that the ABC guy was just trying to scare me. Only about 5% of the coil was dirty, and the rest was clean. There was also no mold, just some dirt that could easily be vacuumed. If I hadn't gotten a second opinion it would have cost hundreds to get the coil cleaned.

Alison C.

2/20/2013

ABC Pest Control claimed to service my home. However I witnessed the technician park in front of my home for 30 minutes, eat his lunch inside of his car, then drop an invoice at my door step and leave.

Cynthia L.

12/14/2011

Recently we had a problem with those pesky squirrels chewing a whole in our roof and deciding to take up residence in our attic. We called ABC Pest Control, you might ask why? My question also. They set a trap in the attic, checked it 3 times of course did not catch anything. Sprayed some foam along roof line and placed approx. 8 inches of flashing along roof line. This all cost us $225.00 We could have done t his for exactly $ 10.00. A complete rip off !!!! We will NEVER call ABC again.

Kelly M.

05/10/2012 12:00:00 SA

We moved to TX from Pa and just bought our 1st house here last May (lawn looked very nice at that time) but after the drought last year, yard was starting to look pretty bad and being from another state, we were not at all familiar with the types of grass or how to take care of it. Main problem was weeds, dead/brown patches & fire ants so after all the commercials I had seen for ABC where they show these beautiful lawns, we decided to call. The salesman Joe was very nice and seemed very knowledgeable and I told him I wanted my yard to look beautiful and be free of weeds. He did agree we had alot but said he has seen much worse so ours should not be a problem. After a cup of coffee for Joe, we signed all the papers for a year contract to treat the diseased grass, weed treatment and fire ants. Well 2 months later my yard looks the exact same so I called ABC and they sent another rep out to discuss my yard. This young man was also very nice and knowledgeable and went on to explain to me that the weeds I am seeing are Dallisgrass and they (ABC) do not treat for that! I was completely shocked because my whole yard is filled with Dallisgrass...I would think that the 1st thing Joe (the original sales rep) would have said to me is exactly that, especially since he knew my main concern were weeds & that I have no idea of the types of weeds/grass in TX. I still can't believe he never even mentioned the name Dallisgrass to me or said there was nothing they could do for it! So I asked the 2nd rep what I need to do to have a beautiful lawn and he basically told me all the things I could do; rake, use round up, dig the weeds..ect. So now I am wondering what the heck I am paying $127 + tax every quarter for????
I give 2 stars because as I said the reps are very nice and the service also included a check of our irrigation system and that rep was really nice and helpful and set our sprinkler system up for us to make sure it was running at the best times. Also the fire ants in the lawn are gone ( they didn't treat the ones in the beds which the contract does say it includes).

F P.

10/12/2012 12:00:00 SA

I solicited their handyman services. What a nightmare. Stay away! They sent someone at my property, and I am sure he meant no harm, but was ill equipped for such a small job I wanted done. The job - Get rid my old plastic tub shower sliding door and clean and recaulk the tub. If I knew that it was that easy to remove my tub sliding door, I would have done it myself. That was the only thing that was done right. He left my tub messy and dirty. He did try to clean it with acetone, which I thought would either make him faint or even worse.... He spent a lot of time on the phone w/ multiple people asking for advise. He kept on telling me he wished, he had his bag and his materials. Are you kidding me? I took the day off, so I can baby sit and google how to take the grease and best cleaning agent for grout, stains are. It even gets better, I asked him how soon can I use my bathroom, as he finally got to recaulking the tub. He then stated Well let us read the instructions, 24 hours. Ok, so today I spent 3 hrs trying to clean my tub, which I paid close to $300 to get done. Waited 24 hrs to turn on the water, and low and behold I now have a leak downstairs. Now what he was doing on my tub, I don't know. All I know is he told me someone will be calling to set up an appointment for your tile. And this morning I got that call. And to think I had the same companys handyman services come and give me a quote on another project! I don't think so. Extremely unhappy and Disappointed customer! If this company cares about their customers, they would make this right.

K G.

1/25/2013

I have had mixed experiences.The phone schedulers are really helpful and polite. I have used most services and most have been satisfactory. The two exceptions have been tree and lawn The tree people did an excellent pruning job EXCEPT for the trees I asked them not to cut unless I was there and OK'd the trim. They cut without approval when I was dealing with questions on the other side of the house. The other exception is the lawn service. Blow and go is fine but really expensive They were supposed to pull weeds not spray. Six months later I was around when they were here and they had no idea they were not to use the root killer. Maybe that is the reason our Crepe Myrtle is half dead? Contrary to the sales person's assurances that the lawn crew has access to homeowner's requests, they do not....or they do not read the info.The big complaint I have with critter capture and removal is not sending the same person for the same problem. You have to be there and explain the problem and what had already been attempted. As far as emergency help.....one experience was great, one was not great,

Mike F.

5/21/2013

I called ABC to come out and replace my pool filter. They called ahead of time, showed up on-time and did a great job. He answered all of the questions I had reagarding the best way to take care of my pool. I will definitely call them again for any pool repair service or any other services they offer. It is nice to see a professional and responsive company with so many bad ones out there.

Alison C.

8/31/2012

Get a second opinion on Air Conditioning Repair! We have been using ABC for many things over the years, and we thought we had a great service man who has fixed our unit several times. However, our unit went out last week, and we were told by ABC that it would be $1000 to repair, and they urged us to purchase a new unit for $6,000. I decided to get a second opinion, and we had someone else out who fixed it for $175 (plus $75 service call), and had our unit working in no time. I am never using ABC again, and I wonder how much I have been overpaying them to make repairs for the past few years. Very unhappy about this, but for us, it has a happy ending because we did find a new AC guy who is awesome!

C D.

4/30/2013

My doorbell was broken & a previous handyman couldn't remedy the problem. Louis came on sight and triaged the problem. He was patient and took his time to find all the components of the doorbell as they were in odd areas throughout the house. We laughed along the way but I felt confident in his ability to fix it. 1 year later my doorbell is working & I would surely request Louis' services again. Thanks ABC.

Bettiann L.

12/05/2013 12:00:00 SA

When our gas hot water heater went out the day before Thanksgiving, we immediately called ABC having used them for yard, pest and electrical, but never plumbing over the past 20 years. After checking out several others companies who were upcharging and FAR higher in their estimates, we decided to go for sure with ABC. Brian came out promptly the Monday after Thanksgiving, and did a courteous and superb installation job even going the extra mile to run purchase a drip pan and install when he saw we never had one before! The price on a new 50 gallon was far cheaper than anyone else and as always, ABC showed the courtesy and concern they always have, that few others display. From now on I will never think about calling anyone else for any of my home needs because ABC always comes through at the top of the list!!!

Anita W.

11/29/2013

I recently ordered a chandelier from New York and it was missing some needed parts. John purchased the necessary parts, brought them to me, and hung my fixture in time for Thanksgiving! I have always had great service with ABC.

Ramona S.

4/22/2010

Tried to schedule a basic lawn mowing and edging with them.
Went to their online website and correctly filled out their online
scheduling with all the requested details. Scheduled it for a Thur in the AM. Thur came and went and no one came or called to take care of the lawn. I called them and got an extremely unhelpful customer rep who put me on hold about 5 different times to check something yet everytime she came back she never found anything helpful to help me with and we had the same conversation over and over me explaining I scheduled online and no one went. She must have asked me for the address 5-6 times and asked me to spell the street name another 5-6 times and she just couldn't grasp how to spell it which after all this she tells me we need to reschedule because they show no record of my appt and she acted like what was I thinking scheduling online. Why do you all have an online scheduling service if you don't actually follow up or use it is the question I'm thinking. After all this I explain that I already waited a week and I needed them to expedite it please. She said they wouldn't do that and they wouldn't mow it until they go out and bid it and then I approve the bid and reschedule them. I explained it's a simple small yard, nothing special that I am fine paying the range of what they charge for that and I want them to mow it when they go not have to wait another full week to approve the bid and then they go a second trip. She told me this wasn't possible which made absolutely no sense. I told her I wasn't happy with this and she could care less and provided no helpful insight or service. Would never use or reccomend them. Very difficult to work with, not helpful and horrible online scheduling because after I did it all right they acted like I was crazy and shouldn't have scheduled online.

Dan G.

12/07/2012 12:00:00 SA

We have been with this company 10 years and love them. We get quarterly service and can only say good things about ABC. Oscar is the best service guy, super star in our book. I have had to have call backs on fire ants at times and ABC has been very responsive. I have never had any phone issues in my communication with ABC.

Mary I.

11/01/2013 12:00:00 SA

I have used ABC for more years than I can count, since they only did pest control. They come when they say they will, they are always pleasant and professional, and they stand behind their work. I have gotten estimates from other contractors for big jobs, and they are always the most reasonable. I would never use anyone else

Jl S.

10/26/2013

Sorry to say things did not work out well with ABC- I had high hopes. After several different pest people, having to come back out many times for general routine services, and then falsely advertising free estimates for heating and AC problems- they put me through the ringer with daily phone calls, bills, threatening collection letters for my free estimate- finally had the manager agree to correct and delete the charge for the estimate, but after months and countless hours of phone calls and stress. They - 4 staff including manager were difficult and combative instead of caring about keeping a customer in the long run. I will be finding a new provider who has better service and does what they say. I will say the area person dick who does the intitial visits was very helpful in dealing with difficult rodentissues.

KK R.

10/01/2013 12:00:00 SA

I have hired ABC Residential Pest service to do regular pest control in my house. I do not know what to expect from any pest control servide, but when I saw some ants pop up, the gye came in within 1/2 hour and sprayed some more.

Russell K.

3/21/2013

I have always received excellent service from ABC Home & Commercial services for Lawn care, fixing fence, & landscaping.

Tessa W.

8/30/2013

I love my sales rep, Brandon, and both techs that have come to my house - one for the lawn and one for pest control. I'm a stay at home mom with two young daughters so it's important for me to feel comfortable with the people I am allowing in my home, and everyone I've met from ABC has put me at ease immediately.

Courtney B.

5/31/2014

If I could give them zero stars I would! I never once got the service I signed up for and will absolutely never give them one more dime. After a dozen calls to set up appointments over the years per my pest control contract, none were set up correctly. While friendly, the customer service reps that work there are useless and unable to do their job effectively. Moreover, the technicians rarely arrived during the assigned window of time and several never even let me know they were at my house so I could let them in to spray... they are supposed to do the inside if you are present. You gotta let someone know you're there if you want to be let in! And I tell the customer service rep when I schedule my appointments that I will be there for this exact purpose as well as to make sure the entire service is done for what I scheduled it for (since, again, they never set things up correctly). Really disappointing and incredibly frustrating! I have better results with AT&T and Time Warner... That's pretty scary!

Michelle C.

10/31/2013

I like ABC they do a pretty good job and you can schedule monthly service. The only thing that I wish they would do differently is come when I am home so they can do the indoor service. Sometimes I do not get a call before they come out. Other than that they are great.

Liz B.

06/12/2012 12:00:00 SA

We use ABC for pest control every other month and recently used them for a raccoon! No bugs, no problems. The people who come to our house are very courteous. The only negative is that they are expensive.

Tripp O.

12/28/2012

Have been a very satisfied customer of ABC for 35 years and today I called about a heating problem. First time I have used then for this and I was very impressed with Jorge Cantu. He was prompt, polite, and fixed our problem and explained to me how he was correcting it. Great customer service and I am now calling them for all my heating and air conditioner problems! I am sold! Thank you Jorge Cantu and ABC!

Tony N.

1/25/2013

I used ABC Home for the first time to replace a converted garages two sets of French doors leading outside with an insulate wall with three energy-efficient windows and a stone facade that matched the exiting rock; remove a billiards-style light fixture inside the room, repair the popcorn texture and replace it with a ceiling fan and light, and convert the long wood attic hatch with a smaller hatch door with pull-down ladder. We bought the house with the converted garage which we learned was not originally permitted. The bid came in exactly where we had hoped and budgeted. Ron Chestnut, our contractor, was extremely professional, honest, timely and great to work with. He is very knowledgeable of the permitting process and was able to obtain the needed permit within 3 hours of going to the permitting office. The construction process was very easy and everyone who came out was professional. All we had to do during the thing was let them inside the house. They took care of the rest. I like that everyone who worked on the house was an employee of ABC, except the mason who they said is one of the few contractors they use. They also accept credit card which made it very easy for us to proceed immediately. The end result is exactly what we had envisioned and we could not be happier with the entire experience. I highly recommend Ron and his crew at ABC for your home repair/renovation needs.

David T.

4/17/2013

ABC has serviced our pest control and irrigation for over a year. They have done a very good job of taking care of our needs.

Sarah J.

5/13/2013

My first experience with ABC was with the Pest Dept. I bought an antique table from CA and I realized something was eating it. I called them thinking I had a bettle since Texas termites don't eat furniture indoors. They sent out an entamologist (WOW) who told me they were drywood termites that came from CA in the table. He was able to treat my table! Thank you so much - I love this table!! I was so impressed with his knowlegde and greateful he could save my table! He also checked my home to make sure there weren't any other termites. Impressive!
My second experience was with intalling a tankless water heater. Over the years in different houses we have changed 3 tank style water heaters to tankless and each time we used a different company. Out of the 3 I was most impressed with ABC. They were honest (not everyone out there is) and the price was very reasonable. They were also able to tell me about the rebates etc. I wish I had used them on the first tankless we installed and not the last one - I would of used them to do all 3. My husband and I were so impressed with them. It was raining the day they installed the tankless and they laid down floor covers so they didn't get our floors dirty. My daughter was even abel to nap while they were there - quiet. I highly recommend ABC and plan to use them in the future!!

Brynn R.

07/10/2013 12:00:00 SA

We had a good experience with ABC Pest Services when we had squirrels and rats or mice in our attic and under our foundation. They removed them quickly and sealed up the entry points. We had a couple of different quotes and they were by far the cheapest. They have been effective and have come out and resealed when we called. We may have an easy house to seal? I realize others have left reviews that didn't have such a good outcome, not sure if we were just lucky, but we would use them again for sure.

Richard K.

1/19/2012

We hired this team about 9 months ago for pest control (ants and other strange creatures) for our home. They've fixed the problem and we continue to enjoy a pest-free home under their care. They are a little on the expensive side, but we have nothing but good things to say.

Barbara C.

08/09/2012 12:00:00 SA

If there were negative stars I'd give ABC -5! I terminated service with ABC on June 14 after they showed up to service my house 4 hours early, exposing my dogs to chemicals I explicitly request they not be exposed to and left the backyard gate unlatched allowing my dog to escape. I was livid that they arrived outside of scheduled hours, exposed my dogs to the chemical... But I was beyond mad that my border collie was wandering the neighborhood 1 hour before they were scheduled to arrive and I had to get her to safety due to lack of care. I terminated service that afternoon!!! I was never contacted again until a service technician named Jim called at 2:42 to ask a question about the service he was performing (spraying chemicals without consent or permission). I have once again had to call ABC and they claim they have no record of cancellation or the complaint that led to it. NEVER USE THIS DISHONEST, UNCARING, AND DANGEROUS COMPANY!!

Thong V.

08/08/2013 12:00:00 SA

i am pleased with their works, promptness and always giving an estimate beforehand. one less star for a price which is a little stiff, for example: replacement of an outdoor water faucet would cost about $170!

April V.

5/22/2013

So we moved into a house that had bedbugs (the previous owners should have let us know) We spent 3grand on the heating service which seemed to work in Feb and were waiting for their dog to come do a walk through to make sure they were all gone. In April they were supposed to come but the day before they called and said that they fired that lady with the dog and they will have the other person come out with his dog on May 22nd. Well today is May 22 and he showed up but without his dog saying that he didnt know he was supposed to bring him. I called them yesterday to confirm that he would be coming with his dog and they said yes, well he didnt. Then I called ABC and they said that they havent used the dog in a while and wont be using him for another few months. By then, our warranty will expire so if he does find that they are still there, we will have to spend another 3grand to redo the heating. I am so pissed off right now, I would go with another company who has a dog but I already paid for the services when we heated the house since it was included in the price. They are a wonderful company but they cant seem to deliver the other services.