If I could leave a review with zero stars I would.
Have called this company twice to see if they were willing to provide an estimate for plumbing repair on my parents nearly 50 year old home. Gave the receptionist an idea of what it was my father might be looking for and where they were located and she suddenly seemed unsure if they could provide an estimate in their area. She then informed me she would give the owner Gary my information and assured me he would call me back and let me know.
This was on Friday January 24th. Never heard back.
Followed up with the company the following week when I had some free time. Same receptionist answered the phone and after jogging her memory as to who I was she bluntly informed me the type of repair work my father was specifically asking for was not something they do. When I asked her why she very rudely informed me we just don't.
I then asked her if there was any way I could just get someone out to provide an estimate on the job the way they saw that it needed to be done, and again, rudely, she said we will not do the type of work your father is asking for. Again a bit more stern this time I infact asked the woman if she was a certified plumber, as to which she answered no and I said okay good so now that we have that established I really just wanted to get a professional out to provide an estimate on what you all thought needed to have done to fix their problem.
She again gave me the run around about, this Gary guy I have yet to hear from.
You either do or don't provide estimates to folks in Pleasanton, Texas....which is it?
Nothing like being drug through the ringer by someone that can't even answer that simple question.
If it's this difficult to get an answer for such a simple question imagine having issues with their work.
