Best Plumbing Services in Fort Worth, TX

Late last night, I walked into the garage to find the 29-year-old water heater tank had ruptured -- water everywhere! First thing in the morning, I put in a call to HEB. In a total of just under three hours from my phone call, they had shown up, quoted me on a replacement, gone to fetch it, and installed it fully, including bringing some of the surrounding pipes and accoutrements up to the modern era. They did it all with a smile (behind COVID masks ;) ) and for a price that wound up being less than I had feared it could have been.

Gold stars all around!

Robby Genzel replaced a tub/shower faucet set for us.    Very personable young (to me, anyway)  man with the necessary tools (mind and matter) to do job properly, quickly and left NO mess after.   Price was reasonable,  not cheap, for the job.   I would hire his skills in an instant if/ when I need a plumber again.

Clete was very responsive and immediately came to help diagnose a plumbing problem I had. The work appears to be holding up.  He was courteous as well.

I knocked off 2 stars due to miscommunication. I asked how much the work would cost. He quoted a service call and the price of the materials. I asked if he could also do a cracked hose bib. He agreed but needed to confirm the price of materials.

I get home and find the invoice he left my wife includes 2 service calls. Upon asking him why he said he quoted my wife the first one when he arrived (before I got home on the first day) and quoted me (15 minutes after he spoke to my wife) the second service call. My wife said a service call was never discussed.

You judge. If we should have known we were getting two service call charges, add in the other two stars as everything else was fine.

We've used John at Advanced Plumbing Services twice now and we'd gladly call him again.  He's always honest and takes the time to show you the issue and what needs to be done to fix it correctly.  He's here when he says he will be and takes great pride in his work.  Water leaks can be such a stressful issue, but John was careful about his approach to finding the problem and fixing it with as little damage to the walls as possible.  I highly recommend!!!

I was having issues with my water heater. I called them and they came out the same day to take a look. They were out the next morning, and had the heater replaced in just a few hours. Everyone was very courteous and professional. Highly recommended!

We had what I thought was a slab leak in January. Turns out it was a leak from our kitchen faucet that had sunk under our floor. Morgan leak came out the next morning and fixed it same day. Excellent customer service and great work done. Thanks!

I've used Horizon Plumbing twice, and find them to be consistently responsive (particularly, Cynthia Russell in the office). One service call was fairly routine in nature; however, the other was very involved in something of a specialty nature - replacement of sump pumps. Both times, the plumbers took the time to explain what was needed to do the job and were very courteous.

Managed to flush our car, keys, and clog the toilet... When we called them towards the end of the work day, they came out within the hour, even got our car keys back for us. Lol. Nice guy.  We will definitely use them again, but hopefully won't need to very soon.

Tanner went above and beyond for us. We ran out of hot water and so I called him at 8pm for help. He came over within 30 minutes and fixed the problem quickly. He was very polite and kind and have us a very reasonable price for his work. Highly recommend!!!!

Casto is great! We've had them work on several projects for us and will always call them for any future issues/needs.

Nick came and he is excellent to work with.  He fixed the problem in 10 minutes.  He would have liked to use a camera to see what the inside of the drain looked like, but he was sent out without the small camera that can go into a small pipe.

My only complaint is that when I booked the appointment they told me the minimum trip charge was $95 and that would be applied to the service.  But Nick informed me the minimum charge was $200.  They should have told me on the front end the minimum charge was $200.

Probably would have still hired them because of their reputation for quality work, but a 15-minute job charging for 2 hours seems a little over the top.  That's why I knocked them from 5-star to 4-star.

My name is JimmyB, CEO if Jim's Custom Homes, Inc.  

Rick's Plumbing was highly recommended to me by a another Custom Home Builder and my concrete sub-contractor. I tried them out and lo and behold they passed my test with fly colors!

After my trouble shooting call to Rick's Plumbing I first was surprised to have a very knowledgeable and helpful lady who was as friendly as anyone could be.  

Just a few days ago Shawn, one of Rick's Plumbing's very experienced plumbers was sent to fix a disposal leaking problem per my request at my home in Burleson, Texas.  Rick blessed me and my wife by sending a very experienced and professional plumber named Shawn.  He had a super personality, was easy to talk to, and was in and out before I was through telling him what the problem was!  

Super plumber that had a knack for covering up his predecessor plumber that might have cause the problem during the disposal installation by not locking in the very top connection that attaches the disposal to the sink drain. It does my heard well to know that there are others around that take-up for others rather than just fix the problem and take at others expense.

Didn't happen in this case and please inform Rick, if Rick, doesn't read these reviews that Shawn in his honesty explained the truth of the problem and went... out of his way... to show my wife and me the problem.  Seriously, Shawn must be one of your best all around plumbers because his personality stands out and also his professionalism in handling your customers.  His experience in plumbing is evident by observation and talking to him concerning residential and commercial codes and engineering buildings. It is seldom when we find someone such as Shane  who appears to be able to do it all but you have a person on your staff that I believe is a leader and appears to be a good example for younger plumbers!

Rick's company had also fixed another problem for me awhile back and my wife and I were very impressed with their knowledge and abilities.

Please inform Rick to make sure that he takes time to recognize his wonderful staff and their professionalism because of his staff that answers the calls, performs Rick's office work and his highly skilled plumbers; I have adopted your company and have put you folks on the bid list.

Thanks again for your help and be aware that in a week or so I will add your company to my web-site with my at  Web-site jimscustomhomes.com --- email:  [email protected]

Thanks for your help!

Jim Burns, CEO of

Storm Safe Rooms Manufacturing, a division of Jim's Custom Homes, Inc.
jimscustomhomes.com
817-447-7068
[email protected]

I paid a monthly service fee to be prioritized for service and for discounted service. When I needed them, they couldn't get to me for days and want to charge me $80 just for coming out. I called Douglass Air and they came out same day, did the repair, and charged me $80. What the hell am I paying a month fee for? Last time their repairman came out, he was rude and didn't really appear like he knew what he was doing. When I tried to cancel my agreement, they came me grief about it. Would NEVER recommend them to anyone!

Beware of this outfit.  They charged $500 to unclog a pipe.  They left a mess, didn't unclog the pipe and banked the $.  I asked them to come back and finish the work I paid them for.  They said I would have to pay them again.  They have seriously flawed ethical business practices.

Will never use them again.  They charge top dollar then don't stand behind their work or honor their warranties.

My experience with this company was horrific. I have a home warranty that contracts them for plumbing issues in the area. My hot water heater started leaking on Saturday. Their technician came out and said it needed to be replace and that they would send the information to the warranty company. Once the warranty company approves it, it would be installed within two days.

First thing Monday morning I get and email asking me to approve extra charges. There were two charges totally $225 for out of pocket expenses that I would need to cover, one of them being an access fee. Meaning, my hot water heater would be difficult to access and that would cost me $100. (Please see photo below.) I was not happy but approved the charges the same day to proceed as the valve on the water heater to shut water off to it doesn't work. Therefor, I had to shut the water off to my entire home or the water would enter the hot water heater, leak out, and flood my basement. (I found this out the hard way after it flooded twice.)

I was told Next Level Plumbing could not schedule me until the hot water heater came in. On Tuesday evening I still had no update and called the warranty company. (Next Level Plumbing was extremely slow to respond and I needed an update.) I was told that everything was paid for on Monday and they were just waiting for NLP to pick up everything.

I sent a message to NLP and asked them why they hadn't picked up the parts and scheduled me. Wednesday morning the responded and said the hot water heater was just ordered the night before. When I called the warranty company they said NLP didn't want to drive that far to pick up the parts and requested a closer location. Then in the text message attached, they said they have to have PO number for pickup. Which doesn't add up to previous comments about waiting for it to come in and getting ordered. It was already in stock and paid for just waiting for pickup.

NLP then proceeded to give me the last available appointment on Friday 3-6pm. Once I pointed out that I would be 7 days without water (which they were made aware of multiple times) they canceled the appointment in retaliation for my complaining.

I did speak to the owner who made fun of the non English speaking people working at my home warranty company and begin to justify all of the issues I had experienced and lies I was told over the course of five days. He placed all of the blame on the home warranty company and took no responsibility for his staff lying to me and putting me off.

I did not include all of the lies I was told in the review because I would be writing a book. This company is beyond unprofessional, deceitful, and revengeful. They knew they were the only contractor in the area for my warranty company and took advantage of that. First, by overcharging me and the warranty company(according to the warranty company $800 by the warranty company and $225 from me so almost $1100 for a 50 gal. water tank to be replaced.) Second, by putting me off and ultimately canceling my Friday appointing it took them 5 days to schedule in the first place. I wouldn't recommend to the my worst enemy.

In response to Mike B., you absolutely made fun of the non English speaking people. You did not say miscommunication. You literally asked me if I every spoke to someone who spoke English at the home warranty company while laughing along with other dialog. And I didn't tell you that you were racist, I put that in the feedback they requested from me. Which is based off of your comments. Why would I bring it up if it weren't true when I plenty of other things I could bring up from this horrible experience?

I didn't not say I had dog poop all over my home, I said my dog was very sick throwing up and I had no water to help clean it up. (Who wouldn't want to be able to thoroughly clean their home in that situation.) I also said I could not shower because, again, I have had no water for 5 days but go ahead and make fun of my dog and myself for a situation that is out of our control. I never stated that everything in my home is dirty because it's not. That is your summation and assumption off of my dog being sick. Most people would have some kind of empathy and compassion, let alone care or concern.

Also, please reread my post and note where I say according to my home warranty company on the $1100. Which I'm left to believe because they have more credibility than you by far. I absolutely don't believe you and your staff after catching you in multiple lies (much like your response to my review.) For the record, I DON'T want to work with your company and I'm not sure why you think I do.  Please keep your sarcastic fantastic comments to yourself because no one is buying it after all of these negative reviews.

If you've been doing this for 25 years since you were 15, I'd think you'd have more positive reviews since this yelp app was created in 2004.

Could not have been more professional or more understanding my plight. All others in town put me off for 2-3 weeks and had the same story two weeks after the big freeze. When I called Billy Mc he came out the NEXT DAY! Problem solved. He has a customer for life.

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