Next level plumbing

I have been dealing with slow draining kitchen sink for a couple of months now. They came to my house, listened to my issue and the remedies I attempted and went to work. Someone who lived there before me apparently had a habit of dumping grease down the drain.

They were not able to fix the issue but it was not for lack of trying. They used every snake they had, ruined 2 pairs of gloves trying multiple times. Eventually they explained how truly bad it was and arranged for a different plumbing service that had the pressure sprayer needed for the job.

Would I call them again? Absolutely!!

My experience with this company was horrific. I have a home warranty that contracts them for plumbing issues in the area. My hot water heater started leaking on Saturday. Their technician came out and said it needed to be replace and that they would send the information to the warranty company. Once the warranty company approves it, it would be installed within two days.

First thing Monday morning I get and email asking me to approve extra charges. There were two charges totally $225 for out of pocket expenses that I would need to cover, one of them being an access fee. Meaning, my hot water heater would be difficult to access and that would cost me $100. (Please see photo below.) I was not happy but approved the charges the same day to proceed as the valve on the water heater to shut water off to it doesn't work. Therefor, I had to shut the water off to my entire home or the water would enter the hot water heater, leak out, and flood my basement. (I found this out the hard way after it flooded twice.)

I was told Next Level Plumbing could not schedule me until the hot water heater came in. On Tuesday evening I still had no update and called the warranty company. (Next Level Plumbing was extremely slow to respond and I needed an update.) I was told that everything was paid for on Monday and they were just waiting for NLP to pick up everything.

I sent a message to NLP and asked them why they hadn't picked up the parts and scheduled me. Wednesday morning the responded and said the hot water heater was just ordered the night before. When I called the warranty company they said NLP didn't want to drive that far to pick up the parts and requested a closer location. Then in the text message attached, they said they have to have PO number for pickup. Which doesn't add up to previous comments about waiting for it to come in and getting ordered. It was already in stock and paid for just waiting for pickup.

NLP then proceeded to give me the last available appointment on Friday 3-6pm. Once I pointed out that I would be 7 days without water (which they were made aware of multiple times) they canceled the appointment in retaliation for my complaining.

I did speak to the owner who made fun of the non English speaking people working at my home warranty company and begin to justify all of the issues I had experienced and lies I was told over the course of five days. He placed all of the blame on the home warranty company and took no responsibility for his staff lying to me and putting me off.

I did not include all of the lies I was told in the review because I would be writing a book. This company is beyond unprofessional, deceitful, and revengeful. They knew they were the only contractor in the area for my warranty company and took advantage of that. First, by overcharging me and the warranty company(according to the warranty company $800 by the warranty company and $225 from me so almost $1100 for a 50 gal. water tank to be replaced.) Second, by putting me off and ultimately canceling my Friday appointing it took them 5 days to schedule in the first place. I wouldn't recommend to the my worst enemy.

In response to Mike B., you absolutely made fun of the non English speaking people. You did not say miscommunication. You literally asked me if I every spoke to someone who spoke English at the home warranty company while laughing along with other dialog. And I didn't tell you that you were racist, I put that in the feedback they requested from me. Which is based off of your comments. Why would I bring it up if it weren't true when I plenty of other things I could bring up from this horrible experience?

I didn't not say I had dog poop all over my home, I said my dog was very sick throwing up and I had no water to help clean it up. (Who wouldn't want to be able to thoroughly clean their home in that situation.) I also said I could not shower because, again, I have had no water for 5 days but go ahead and make fun of my dog and myself for a situation that is out of our control. I never stated that everything in my home is dirty because it's not. That is your summation and assumption off of my dog being sick. Most people would have some kind of empathy and compassion, let alone care or concern.

Also, please reread my post and note where I say according to my home warranty company on the $1100. Which I'm left to believe because they have more credibility than you by far. I absolutely don't believe you and your staff after catching you in multiple lies (much like your response to my review.) For the record, I DON'T want to work with your company and I'm not sure why you think I do.  Please keep your sarcastic fantastic comments to yourself because no one is buying it after all of these negative reviews.

If you've been doing this for 25 years since you were 15, I'd think you'd have more positive reviews since this yelp app was created in 2004.

They sent two children with no equipment and no, experience, spent 5 mins and said, they didn't carry the tools I need on their truck they would have to come back, but it would another day because they had other appointments and the shop was too far away to get the tools and come back that day. I had raw sewage floating in my basement. This was the biggest fail I've ever witnessed.

Finally, a service tech that cares!  Quick responsiveness to a major plumbing issues, immediate remedy, competitive pricing, and he cared enough to provide us with multiple options, be on our side, and get'r'done.  Thanks Mike!

If you want professional work and service, this is NOT the company to work with. I have not been able to use my shower/toilet/sink in my upstairs bathroom due to a leaking pipe into my downstairs living area for over a month now. I placed a service request with AHS and they assigned me to Next Level. The 1st scheduled visit was a 4 hr window that I had to reach out to Next Level to set up and was a no call/show from them.  2nd visit they were here for less than an hour and made the issue worse. 3rd visit was the same. 4th visit I had to make several calls and attempts to reach out to Next Level as well as AHS to get this resolved. Next Level admitted that they would be sending an experienced technician out for the 4th visit to which I was even more frustrated with.  Why wouldn't they send an experienced technician out in the first place? Next Level does not return calls or respond to text messages for days and then apologizes with excuses. Also, the technician Josh blocked my driveway when he came to my house, cut the pipe in the downstairs and let water run all over the floor (thankfully it is tiled and not carpet), asked me for a broom/dustpan and paper towels to clean it up (not prepared w/his own supplies to clean it up), and then left knowing the pipe was still leaking and said he would need to come back another day.  I have spent well over 12 hours either waiting on this company to show up to get this job done or on the phone multiple times to get them to come back to fix it and get this resolved. Lots of missed hours at work, I paid them $125 additional from the $125 I paid AHS for the visit and I have a worse issue now.  Very unprofessional company and I am not sure how they are still in business.

Josh did a great job and was very efficient and informative. We appreciated his work ethic. Thank you all!

My experience with this company has already been a nightmare, and the service hasn't even been done yet. My water heater had to get shut down due to a leak. I contacted my warranty company (American Home Shield) and I had one person from Next Level come by my house and said it needed to be fully replaced. I was told it would take about 3 days. It's now been 9 days without hot water and this company has not returned any of my voicemails or text messages. I even had my warranty company call them and they haven't reached out and are now having to escalate it to their higher-ups. I understand things may take awhile but if you choose to simply not communicate with your customers, I am even more skeptical of their ability to replace my water heater properly. AHS should consider pairing with a different company.

Brandon was amazing friendly and efficient. I asked a bunch of questions and he explained them patiently.

Shower faucet would not shut off. Brandon with Next Level was prompt, courteous and professional in resolving the issue with one trip.

Our bathroom sinks are back to back and backing up into each other. We paid for American Home Shield warranty.  i have several issues with both companies.  1.  I paid the $100 service call for plumbing on December 12, 2022. 2. On January 9, 2023, Next Level Plumbing marks our service request as completed. We had never even heard from them at that point. 3.  After hours on the phone, we got Next Level to send out a plumber on Saturday, January 14, 2023 between 8 and noon.  Note this is more than a month after we paid. 4.  The plumber did not make that time frame. 5. The plumber could not get the snake down the drain.  6. The drain pipe became disconnected on the back sink. So now we have no bathroom sinks availability.  7. The black gunk is all over the sink, the stool, the shower floor and the bathroom floor.  8. The plumber left before telling my husband that both sinks were not working.  9.  I went back to American Home Shield and the service request was marked as completed.  
It has been more that 24 hours without any bathroom sinks ... yes we have been using the showers and kitchen sink to wash our hand and faces.  We just had a texted that Next Level will be getting back with us.  I will update this tomorrow.

We had a hot water tank. Go bad on us. Next level plumbing came out. Assess the problem. We're out within a couple of days. Finish the job quickly efficiently. I appreciate their help.

I had a terrible experience with Next Level Plumbing. There was water leaking under my sink and they came out and failed to diagnose it properly (said it was coming from the dishwasher line and left). After an appliance repair person said it was not the dishwasher line, Next Level Plumbing came back and diagnosed it was coming from the water filtration system. The plumber claimed he fixed it yesterday and left after less than ten minutes. This morning I realized that the plumber had simply turned off the water to the filtration system and left. When I turned the water back on, the leak started up again. I have literally NEVER had a worse experience with a plumber.

very disappointed in this company no one responds or answers the phone! we had an appointment and no one ever got back to say they were coming same day and when we called our warrenty company we were informed that our appointment has been moved to a different day! we have had low water pressure in our entire house for a week and half and we called the day it started. Call someone else!!! I am a small business owner myself and would never ever treat a client this way!