Best Plumbing Services in Fort Worth, TX

Called shortly after 8AM this morning, which is a Monday. My issue was the Kitchen Sink Pipes connecting to the Drain were leaking directly under the sink. They made an appointment for this afternoon, I received a text confirmation of the appointment, they called and texted when they were on their way. They diagnosed and repaired the leak.

The plumbers, Chris and John did a great job. Very professional and polite.

Highly recommended!

They came and flushed our tankless water heater.  The price was reasonable and they offered a 10% first time customer discount.  
They demonstrated how to do the flush so my father in law and I could do it ourselves next time.
Our service people were Skylar and Daniel and they were very polite and professional.  I didn't think twice about giving them a 20% tip.

True Plumbing did an excellent job at answering all my questions.  Jason Ray, the plumber that came out, was punctual, honest, and more than fair.  It was quite refreshing to see a company, and a person, so committed to customer satisfaction.  I definitely recommend and will be a customer for life.

Great company, I highly recommend! Had a shower head that broke and wouldn't shut off, they were out within 2 hours and had it fixed in 30 minutes. I'll definitely call them again with any other issues.

I knew I had a near 20 yo water heater and called to inquire about tankless replacement option. One of Legacy's master plumbers called me back and asked me what problem I was trying to solve. At the end of that conversation it was clear I didn't need to spend more on a tankless system and that simply replacing my current 50 gallon tank was the best option for me. I appreciated not being sold something I didn't need. They actually scheduled my estimate for later that same afternoon. They came prepared to replace the tank which they did since I was in a no better time than the present mood. My old tank was in bad shape with the bottom of the tank rusted out and disintegrating in the overflow pan. The in and out water lines were also 50% clogged with residue. So turns out the timing was perfect. Both technicians were excellent and explained all the code related items. Total price for water heater and installation was $1829. I'm certain I could have paid a few hundred $ less though Home Depot or Lowe's but it would have been a different water heater and I find their installation services hit or miss. Legacy made the replacement process easy and worry free!

I had Tioga out to my house a few months back to do some plumbing.  They we're great!

I needed some electrical work done.  They were supposed to come on Thursday to give me a bid.  The tech got caught up in a job that took longer than expected so I got pushed to Friday.  Friday morning came and went.  I called and was told that due to on demand scheduling they would be out to see me later in the afternoon.  

So at almost 2 pm on Friday afternoon, I got the call that the tech was on his way.  I voiced my frustration to the lady but she gave my the company line that this was on-demand scheduling and I was free to go about my day and they would gladly give me a 30-minute advanced notice.

I obviously don't understand how on-demand scheduling works but I am ok with that.  From my perspective,  as a customer that was supposed to be helped on Thursday, I should have been helped first thing Friday morning.

***revised 12/11 to three stars for:
Pros:
-Upfront pricing
-resolution of two problems after calling them back out
-camera-ed my system at no charge after the error
-Carissa Stinson makes genuine efforts to hear my frustration
-warranty on work good for 12mos

Cons:
- felt like I didn't get what I initially asked for in inspection of system BEFORE installing flooring, which will now cost me time and money
- didn't perform quality inspection after work causing me to call them back out more than once
- didn't perform thorough testing/inspection of gas line to fireplace before selling me new line
- didn't provide me with requested materials for insurance and have no recorded notes of phone conversations requesting this info

Still, they have plenty of 5-star reviews. Sometimes relationships just don't work out. Might have just been a bad time for them. You may have better luck, and they might make the necessary changes so that my experience does not get repeated. This is my hope for them as I desire small, local businesses to be successful. I had really high hopes about them based on the recommendation....it just didn't work out for me.

****Original post:

Highly recommended by a trusted source...ultimately let me down.  

After buying a house I had some time before move-in to get some necessary repairs and renovations done. LS Plumbing was highly recommended by a close friend. They came out as scheduled. Upfront pricing so no surprises. Pricing was high, but based on recommendation I assumed it would be good work, and I was tied up with other things.  I asked for an inspection of total system, and let the tech know of a specific issue relayed to me by the seller. He diagnosed the first minor problem he saw and went no further. I asked That's all? and the tech indicted yes. I felt confident in their expertise and moved forward with installing flooring throughout the house. After move-in we had a major backup and called them back out. They diagnosed a sewer line issue under my living room slab (and brand new floor). The tech's response was wish we had known about this a month ago.....which did nothing to make me feel better about the new flooring having to be taken up at my own expense and the disruption for my family...which again, I wanted to identify and resolve BEFORE moving in.  The rest of the work was poorly done and they made two more trips out to try and resolve....which could've been caught in the initial call had there been some quality control, or even a simple thorough inspection. I diagnosed on my own that they had installed a part backwards. This was also extremely frustrating as I am NOT A LICENSED PLUMBER, and they missed it TWICE before.  The office manager (Mrs. Stinson) genuinely seemed to care about how their company let me down. However, there was very little accountability from Mr. Stinson beyond admitting that the work had been of poor quality.

I still have a sewer repair to complete, but I have vacillated between giving them another chance to do good work...and not giving them another penny.  

Ultimately, they self-selected themselves out. I needed a quote and description of work to turn into my insurance agent for possible claim. After multiple requests (and assurances from them that they would provide) I gave up. I think they were hoping I would go away. And this review will live on the internet forever, which is a shame because nobody is perfect...and they had opportunities to get it right, but they didn't want to.

I cannot say enough good things about this company!!! EVERYONE is amazing to work with and completely professional at every appointment.  They have FAR exceeded all of my  expectations. I will 100% be using them in the future for ANYTHING i need.

Water was leaking from under our toilet. We called them and they were very pleasant on the phone and when the technician showed up. Grateful they made the extra effort to show up that same evening and he fixed the seal under the toilet and even helped us some on the price. Over all and very honest and pleasant experience- Thanks!

These folks are the real deal!!!

After being quoted around $6000 by another local plumber, who told us our main line needed to be totally replaced, we decided to get a second opinion, and boy oh boy, am I glad we did!!!

Blake and his teammates Brand (I believe) and Joseph were fabulous!!!

Prompt, professional, and courteous, they managed to address and resolve the issue (roots in the pipe... I'm getting that dumb tree taken down.) in less than an hour!

And it didn't cost a fraction of the original quote.

Call these folks. They're friendly, and most importantly, trustworthy and honest!!! Thanks again y'all!

I am very thankful I reached out to Mike for my plumbing issues. Mike was very responsive and prompt and did a fantastic job.

I used yelp to find a contractor to fix my kitchen sink. Bow tie plumbing responded within minutes and we scheduled an appointment for later in the week. I was very satisfied with the technician that showed up- he was very patient in answering my questions and quick to fix the leak. Can only recommend bow tie plumbing.

I was very pleased with Kenny's Plumbing. The whole team was knowledgeable and friendly. From my understanding, Janice oversees the details and scheduling. Kenny and his sons do the work. The guys arrived at my place on time, as promised. They got right to work; explained everything to me, and gave me some options on next-steps. They were in and out most of the day/ I had a lot of fun with them all. We joked a bit. But when it came down to it, they got the job done efficiently. I was most impressed! I will continue to use them for plumbing needs and highly recommend them. I hope this review helps. Thank you.

Answered immediately, appointment within 2 days of call.

Plumber and assistant came with masks and wearing shoe covers.

Extremely polite and patient, they were done very quickly. Will definitely have this company bookmarked for my next project!

I had a leak today with a pipe under my sink and called Benton plumbing and they sent someone out, he diagnosed the problem, went and got a part and fixed the problem and the cost wasn't bad considering the water leak. I will keep their number and won't use anyone else. They are prompt and professional. Very responsible with their customer service.

I own a property management company and finding reliable and knowledgeable plumbers has been the single biggest obstacle we have encountered. However, when we found Professor Plumber, we knew we would have a great vendor partner. Several days ago, I personally experienced a plumbing issue at my own home and when I called, they were here within a couple of hours, cleaned the line, ran the camera and determined the cause. Tyler was diligent and did not give up until he located the problem. With this old house, it's always with great anxiety that I have a plumbing issue because I do have cast iron but working with Professor Pipes, my mind is at ease knowing they're going to be honest, thorough and with reasonable pricing. This gives me comfort also knowing they are servicing my property management clients with the same level of care. Highly recommend.

Jeff was very knowledgeable and professional. We called at 9am with the problem and by 3pm our problem was fixed 100%. We've had a non working toilet for over a year and just like that Jeff diagnosed and fixed it. Turns out we had a screwdriver inside and he worked very hard to get it out. 100% satisfied

Pathetic service! I highly unrecommend them, at least this location that is! I originally called to have them locate the clean out and clean it out. They then came the day of and I was told by a guy named Jordan that they would be able I help me find the leak but needed to find a functioning camera that they didn't have that day. I was told that they would come out the next morning. The next morning, their office staff told me they wouldn't be able to send anyone out until later, since their guy made a mistake in scheduling it for the morning, they told me that the guy that had it scheduled had that day off or was on vacation, so I had to wait until 4pm for them to come out. Another one of their guys came and worked for 2 hours, afterwards he said after using their camera and cleaning everything out, there wasn't anything wrong, except that the house had no clean out. They were originally supposed to provide me a service contract prior to starting and couldn't even provide that, they only asked me over the phone  if they could start and this was the only thing they could to get started at the time. Afterwards, the next day, I was called that they wanted to collect payment, and they hadn't even sent me an invoice, they just wanted me to pay without any invoice(here I'm thinking it's an established company). They were then charging me pretty much double of what I was originally told over the phone. When I questioned them, they were very rude and pretended as if they didn't know what I was talking about, once I chewed them out to do their own due diligence on what I was talking about, they then went and fixed their financial discrepancies and sent me an invoice(of which I had to request, otherwise they wouldn't of sent me anything).
Never again will I use this Rotor Rooter!

Horrible horrible service as well as customer service!

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php