Best Businesses in Fort Worth, TX

Late last night, I walked into the garage to find the 29-year-old water heater tank had ruptured -- water everywhere! First thing in the morning, I put in a call to HEB. In a total of just under three hours from my phone call, they had shown up, quoted me on a replacement, gone to fetch it, and installed it fully, including bringing some of the surrounding pipes and accoutrements up to the modern era. They did it all with a smile (behind COVID masks ;) ) and for a price that wound up being less than I had feared it could have been.

Gold stars all around!

We had a leaky hose bib that slowly got worse since the deep freeze we had last year. Brandon from Genzel was able to come out and fix the issue quickly. They were very transparent on the pricing and have a heads up about the variance depending on the severity of the problem. Luckily ours was a simple fix, but we will definitely keep them in mind for future plumbing work.

I called CRC Plumbing, earlier this week and spoke to Mr. Clete Rheinlaender and he worked around my schedule to do the work. Both Mr. Rheinlaender and his assistant arrived at the appointed time. They both were very professional, kind and courteous. They quickly went to work and replaced both water spigots in our laundry room which created a wet floor and wall and now black mold.
They did great work in replacing both hot/cold spigots double checked their work to ensure there was no water leaks replaced the washing machine after connecting water hoses.
They cleaned up after their selves and left. Thank you both for all your hard work and professionalism. We will highly recommend CRC Plumbing and will use their services again when needed.

I had several issues involving the master bathroom's plumping. Jon was extremely courteous and professional during the entire fix process. Advanced plumbing service has exceptional customer service and genuinely wants to fix any plumbing problem you may have. I would hire this company every single time.

I was having issues with my water heater. I called them and they came out the same day to take a look. They were out the next morning, and had the heater replaced in just a few hours. Everyone was very courteous and professional. Highly recommended!

We had what I thought was a slab leak in January. Turns out it was a leak from our kitchen faucet that had sunk under our floor. Morgan leak came out the next morning and fixed it same day. Excellent customer service and great work done. Thanks!

Phillip was kind, professional and efficient. We had a leaking toilet and they were able to come out the next day. I will be using Horizon in the future and hopefully Phillip!

We have used them for years. A service man came by today and didn't even charge me, even though he was here for at least 30 minutes. He said he needed someone else with more experience with 88 year old plumbing to come by (for our 1926 home). They have always been honest and fair, as the technician was today. Highly recommended.

Tanner went above and beyond for us. We ran out of hot water and so I called him at 8pm for help. He came over within 30 minutes and fixed the problem quickly. He was very polite and kind and have us a very reasonable price for his work. Highly recommend!!!!

We hired this company to find a leak at our home. They came out, said the leak was in the yard but didn't try to find out where. They said they'd charge $4500 to run a new water line but didn't attempt to find out where the leak was in the yard. We were paying them to find the leak and still had NO answer as to where it was. They charged $675 for this!!!!

Nick came and he is excellent to work with.  He fixed the problem in 10 minutes.  He would have liked to use a camera to see what the inside of the drain looked like, but he was sent out without the small camera that can go into a small pipe.

My only complaint is that when I booked the appointment they told me the minimum trip charge was $95 and that would be applied to the service.  But Nick informed me the minimum charge was $200.  They should have told me on the front end the minimum charge was $200.

Probably would have still hired them because of their reputation for quality work, but a 15-minute job charging for 2 hours seems a little over the top.  That's why I knocked them from 5-star to 4-star.

I called to ask for a quote and even asked for them to come out and take a look. I have yet to hear back from them and it's a week later. If that's the kind of response then I certainly don't want them doing the work.

3 year history with this company: 1. Company came by and did diagnostic on very old ac unit. Recommended completely new unit and I agreed bc it was 16 years old. Company sent crew in to do work and though supervisor was very harsh and demanding (I'm military and didn't mind but relevant) did a good job. Within the first year on a NEW unit we needed repairs. They honored the 1 (weak) year warranty and fixed it. This unit still has problems and every time they came out it was 75/200 in parts and labor. ON A NEW UNIT. The last time they came out they tried selling me a capacitor that WASNT BAD bc i got a second opinion. It's worked just fine since (several months now, maybe 3/4).

2. I have a 10 year old unit to which they came out and did repairs but the problems continue to persist. Long story short they recommended a complete removal and change to a new unit for this one as well. I called the people with Company that gave me the second opinion on the new unit and they fixed the 10-year-old unit for $215 and it's worked just fine ever since.

* bottom line...Nice folks that make money on selling parts but I wouldn't recommend to anyone that isn't wealthy. Lastly, I paid for their $15 remote service which is a good deal if they weren't trying to sell you parked every time they came out and I tried to stop the service and they said they have 30 days to stop the service so not only will you get charged but will get charged for the next 30 days as well. That's a rip off and I'm disputing it on my credit card.

I found a puddle of water in my front yard where the underground line had broken.  I called and they were able to come out that same day and replace the broken section of pipe.  I was amazed that he accomplished the work as quickly as he did considering the amount of digging and bailing of water he had to do.  The person who came out was polite and professional.  Plus, he put the dirt back where it was and cleaned up after himself.  I will definitely call this same company again if I need additional plumbing services.

Sad to say this Company want to charge time and half starting at 4pm , when asked if could come back another said day told YES.  4 days later never heard from, called office and told when find out why and get back to me.  been 4 day still no word after 2 more calls where message left  no return call, called another  company   So Sad

Our bathroom sinks are back to back and backing up into each other. We paid for American Home Shield warranty.  i have several issues with both companies.  1.  I paid the $100 service call for plumbing on December 12, 2022. 2. On January 9, 2023, Next Level Plumbing marks our service request as completed. We had never even heard from them at that point. 3.  After hours on the phone, we got Next Level to send out a plumber on Saturday, January 14, 2023 between 8 and noon.  Note this is more than a month after we paid. 4.  The plumber did not make that time frame. 5. The plumber could not get the snake down the drain.  6. The drain pipe became disconnected on the back sink. So now we have no bathroom sinks availability.  7. The black gunk is all over the sink, the stool, the shower floor and the bathroom floor.  8. The plumber left before telling my husband that both sinks were not working.  9.  I went back to American Home Shield and the service request was marked as completed.  
It has been more that 24 hours without any bathroom sinks ... yes we have been using the showers and kitchen sink to wash our hand and faces.  We just had a texted that Next Level will be getting back with us.  I will update this tomorrow.

Could not have been more professional or more understanding my plight. All others in town put me off for 2-3 weeks and had the same story two weeks after the big freeze. When I called Billy Mc he came out the NEXT DAY! Problem solved. He has a customer for life.