Best Businesses in Fort Worth, TX

Rafael came out to repair a leak under my kitchen sink and to retrieve 2 AA batteries I had dropped in the bathroom sink.  He ended up replacing part of the pipe.  He also addressed a few other problems - reset the temp. in my shower, adjusted the flapper I had installed in my toilet & explained how to replace it again should I ever need to, & repaired a faucet in the front bathroom as well as replacing the hot water line under the kitchen sink. I will be using Schrader again should I ever need a plumber again.  Rafael was very courteous and kind.  Being a senior citizen, it is very important that I feel comfortable with people that come into my home & I did. The $25.00 discount was very much appreciated and Starr is as sweet as can be.

Philip and Clayton came today to help me out with a water line for my fridge.   Another company had quoted me an outrageous price earlier in the day.   They were able to get the job done at a third of the cost.   They also fixed some cheap flex pipe someone else had installed.   I will definitely use them from now on.

We had a waterline leak in our front yard and we'd had received three quotes but something in my bones told me to check with True plumbing before making our final decision. I'm glad that I did! They came out right away, did an assessment, gave me a price and told me that they can fit me in the very next day!

They were able to do a pull through underneath the ground so that we didn't need a trench in the middle of our yard and we didn't need to break up our driveway in order to get to the city line!

Turns out the owner of the company lives not too far for me so it was really nice to be able to help out a neighbor as well as a small local business.

I would like to thank  Direct Source Plumbing for coming to my rescue.  They did an outstanding job. I had called a different plumbing first to diagnose my problem. The first plumbing company said that I had a slab leak. This company told me that I had to options to fix the problem.  One was to re-pipe  the plumbing through the attic, which was less expensive or they could tear up my slab, which was more expensive. They were also going to have rip out my walls to get to the pipes. It was then going to be up to me and my insurance company to repair the damage they created. I had a very uneasy feeling about their assessment of the situation. I called Direct Source Plumbing for a second opinion before any work was done by the first plumbing company. The Direct Source plumbers  took the time to listen to my concerns and then proceeded to do a follow up inspection. The Direct Source plumbers found the source of my leak within minutes. They said it was NOT a slab leak at all. They discovered that I had a leak in one of my pipes in my sprinkler system. All the other work that the first plumbing company was going to do  and CHARGE me for was unnecessary and also fraudulent.  Thank you again Direct Source Plumbing for coming to my rescue.

                              Glenn

Complete pros. We had a pipe issue underneath our kitchen sink. Cleanout leaked. It was finally determined that the builder had used the wrong type of PVC pipe and the fitting was not tight. These guys worked over an hour and a half and replaced all the defective parts until they got it right. Thanks Legacy Plumbing!

Called these guys to connect a gas dryer and, possibly, recess the gas valve. What I got was an explanation of how complicated it would be, reasons why they couldn't do certain things, etc and a $650 quote. Just to connect it and not modify it would be $300 or more.
A local plumber just left and did everything I asked for $125 in 45 minutes. I was so happy I tipped $25 more. Tioga is clearly out to stick it to their customers with outrageous prices.

***revised 12/11 to three stars for:
Pros:
-Upfront pricing
-resolution of two problems after calling them back out
-camera-ed my system at no charge after the error
-Carissa Stinson makes genuine efforts to hear my frustration
-warranty on work good for 12mos

Cons:
- felt like I didn't get what I initially asked for in inspection of system BEFORE installing flooring, which will now cost me time and money
- didn't perform quality inspection after work causing me to call them back out more than once
- didn't perform thorough testing/inspection of gas line to fireplace before selling me new line
- didn't provide me with requested materials for insurance and have no recorded notes of phone conversations requesting this info

Still, they have plenty of 5-star reviews. Sometimes relationships just don't work out. Might have just been a bad time for them. You may have better luck, and they might make the necessary changes so that my experience does not get repeated. This is my hope for them as I desire small, local businesses to be successful. I had really high hopes about them based on the recommendation....it just didn't work out for me.

****Original post:

Highly recommended by a trusted source...ultimately let me down.  

After buying a house I had some time before move-in to get some necessary repairs and renovations done. LS Plumbing was highly recommended by a close friend. They came out as scheduled. Upfront pricing so no surprises. Pricing was high, but based on recommendation I assumed it would be good work, and I was tied up with other things.  I asked for an inspection of total system, and let the tech know of a specific issue relayed to me by the seller. He diagnosed the first minor problem he saw and went no further. I asked That's all? and the tech indicted yes. I felt confident in their expertise and moved forward with installing flooring throughout the house. After move-in we had a major backup and called them back out. They diagnosed a sewer line issue under my living room slab (and brand new floor). The tech's response was wish we had known about this a month ago.....which did nothing to make me feel better about the new flooring having to be taken up at my own expense and the disruption for my family...which again, I wanted to identify and resolve BEFORE moving in.  The rest of the work was poorly done and they made two more trips out to try and resolve....which could've been caught in the initial call had there been some quality control, or even a simple thorough inspection. I diagnosed on my own that they had installed a part backwards. This was also extremely frustrating as I am NOT A LICENSED PLUMBER, and they missed it TWICE before.  The office manager (Mrs. Stinson) genuinely seemed to care about how their company let me down. However, there was very little accountability from Mr. Stinson beyond admitting that the work had been of poor quality.

I still have a sewer repair to complete, but I have vacillated between giving them another chance to do good work...and not giving them another penny.  

Ultimately, they self-selected themselves out. I needed a quote and description of work to turn into my insurance agent for possible claim. After multiple requests (and assurances from them that they would provide) I gave up. I think they were hoping I would go away. And this review will live on the internet forever, which is a shame because nobody is perfect...and they had opportunities to get it right, but they didn't want to.

My foundation company, Perma-Pier basically told me they only accepted/trusted the work they could vouch for. So they wanted me to use Black Tie to perform a hydrostatic test before any foundation was repaired. This was supposed to be $150, but I was charged $500. They charged an additional $350 for a leak detection test that was never discussed or agreed upon. They then wanted to quote me $5000 to perform the slab repair with a generous discount of $1,700. I declined their work and asked for refunds because the worker never even completed the hydrostatic test (perhaps due to discovering the leak), but either way charged me for both without my permission or awareness. I used a different plumbing company that successfully did all the work without any argument for $1,700. A FRACTION and way less stress than what Black Tie had to offer. Scamming people out of money. Charging them for incomplete work. Then arguing about rightful refunds.

Fast, honest, efficient and great work. We had hot water heater emergency and they were responsive, (water leaking from upstairs!!), fair and top quality. These guys found and offered ways for me to save money on the install, (seems like usually your quotes go up), and left me options to economize. I never felt like I was being taken advantage of, and that's a great way to earn trust. I checked out their reputation and it was stellar, too. Their work is certified by the city, in this case, by permit, so I know it's done right.These guys are top notch and I hope they're around for a while, 'cause I'll be using them and referring to them anytime I can. Thanks O'Bryan Plumbing Services!

I had to have major work on my wash out.  There were roots growing into my line and the connections were off.  Stram was great and walked me through it all showing me everything on his camera.  The price was very reasonable and they did quick work.  I'm very thankful to their professionalism and work quality as I was in a tough spot.

I am very thankful I reached out to Mike for my plumbing issues. Mike was very responsive and prompt and did a fantastic job.

Contracted with Bowtie Plumbing to fix problems with several toilets. They were very responsive and reasonably priced. Highly recommend!

Kenny and Janice are a great team.  As the son and brother of a plumbers I know good work.  Kenny does quality work for a fair price.  I give them the highest recommendation.  Great work, easy to deal with, and fair prices.  What more could yo want?

We had a bad stoppage on our main sewer line. Dakota and Tommy did an excellent job troubleshooting from many different angles to determine the best approach for resolution. They got the water flowing for us and we are thankful!

Elsewhere (not on Yelp) I saw a few favorable reviews for Benton Plumbing of Benbrook, so I took a chance and called them about a leaky faucet (not an emergency).

The receptionist told me that they had an opening for the next Tuesday (I had requested a Monday or Tuesday appointment). She said the plumber would arrive between 11 and noon.

Tuesday, 10:45 a.m., Benton's called, saying the plumber was on his way. He (Paul) arrived at 11 sharp. He fixed my two bad faucets quickly (he did have to go to a nearby hardware store to get the proper fittings for my particular faucets).

Very reasonable charge ($85 per hour, plus parts).

I was very pleased! I asked for extra cards so I could spread them around the house (I tend to lose such cards).

Highly recommended!

Updated May 15, 2014: I have had occasion to use Benton's two more times since my original review. The review stands. Excellent service indeed!

I own a property management company and finding reliable and knowledgeable plumbers has been the single biggest obstacle we have encountered. However, when we found Professor Plumber, we knew we would have a great vendor partner. Several days ago, I personally experienced a plumbing issue at my own home and when I called, they were here within a couple of hours, cleaned the line, ran the camera and determined the cause. Tyler was diligent and did not give up until he located the problem. With this old house, it's always with great anxiety that I have a plumbing issue because I do have cast iron but working with Professor Pipes, my mind is at ease knowing they're going to be honest, thorough and with reasonable pricing. This gives me comfort also knowing they are servicing my property management clients with the same level of care. Highly recommend.

Just a lead farm for independent plumbers.  I called this morning requesting a service call for a water softener.  I explained the problem in detail.  They said they would call back when they had checked their schedule for availability.  I got a call back from a different number, seemed like might not have been the same person, but since I had only called one plumber, I figured it had to be the same guy.  We spoke and agreed on a 5PM service call to work on my water softener.  I took photos of the unit and sent a detailed text, to which he confirmed. They said someone would be here at 5PM.

5:15 PM  no one is here, no ones has called, so I call them back, they said they would call the technician and call me right back. At 5:35PM, still no call back.  I call again the technician is wrapping up another job, he'll be right there  5:45PM the technician calls me and says...so what are we doing today, installing a water filter?  I said no, you're repairing a water softener...I sent pictures and a detailed explanation to your boss.  oh, well we don't really do that, there must have been a miscommunication  So I call the number of the guy I have been texting with...and he sends me to voicemail.  I text him letting him know what happened and asking for an update.  He responds I'll call you in 1 minute  well, that was almost 30 minutes ago.  I would avoid these guys like the plague.

My sewer line clogged which was causing water to backup into the house.  Within an hour of calling, Hayden Rodriguez showed up and cleaned out the sewer line.  He was very professional, friendly and offered tips on how to prevent it from happening again.  I would not hesitate to call again.