Best Businesses in Ohio

Called to have them come out and hook up my new gas grill.  Called the office on Thursday, November 18th and was told the soonest someone could come out was the day after Thanksgiving.  They said they would send someone Friday the 19th to see what was needed and give me a quote.   I said that would be fine and if they had a cancellation please put me down.  I was told that would do that.  They sent someone out Friday and he took pictures and said it looked like a 3-4 hour job.  I received a call on Friday, November 25th around 2:15pm (the day I was suppose to have the work done).  The plumber said he was on his way to hook the grill up and asked if the pipe was already run and it just needed hook up?  I told him no, they sent someone out last week and he took pictures and knew exactly what was needed.  The plumber said that no one told him and he needed to make a call.  He called me back 10 minutes later and said the part weren't ordered and he would not be coming.  I explained to him that I had this scheduled for over a week and I was having people over for the Ohio State vs Michigan game and we were grilling out.  He said he was sorry but there was nothing he could do.  I was very  upset and called the office, they were closed the day after Thanksgiving, I told them I was very upset and I needed someone to call me first thing Monday.  It's 3:20pm on Monday, November 28th and not so much as a phone call from them.  So much for customer service.  I will not use this company again.  I have been a customer for 8 years.

I think not best at all.  They installed a toilet fill valve assembly which failed in 8 months.  When they returned to look at the leaking toilet, they said they only back their work for 30 days.  

Buyers beware.  You can find plumbers who back their work for longer.

Giving them 4 only because I didn't actually hire them, sadly. One of the plumbers came over and gave me a quote. I got a great feeling and knew he knew what he was talking about. I've dealt with plenty of contractors before. However, my husband wanted to get a few quotes and went with the 'cheapest' guy. Turned out, I really wish I had worked with them and had water with enough and appropriate pressure for my laundry sink!

I appreciated that they were available the same day. They let me know when they were on there way and they stuck to it. Once Mike was done unclogging both my tub and sink not only did they clean up after themselves but they explained to me why and how it was caused and what to do to prevent it again. I was also quoted on the phone the same amount I was charged so there were no hidden fees. Hoping I don't have any more issues, if this comes back up I will definitely reach back out to these guys.

Happy with the quality of work!
I scheduled Muse Pluming to fix a leaking toilet & kitchen faucet.
The bottom of our toilet was leaking.  Rob, their plumber had to remove the toilet, add an extension pipe up from the basement then reset the toilet.  This was a major project!  He did a great job, kept the mess to a minimum and totally cleaned up after himself.  
Kitchen faucet was leaking around the base which I figured would have to replace.  Rob suggested just replacing the cartridge in the faucet instead of replacing it.  It took him just all of 15 minutes to do just that.  Works like new!  He saved me over $75 in just the faucet alone.
I will definitely hire them again for any plumbing issues.

Recommend Jim Virgin, owner of J&S Plumbing.  Had a leaking shower valve, drip drip, drip.  Jim came in assessed the situation and promptly went into repair mode.  He ended up ripping out some of the pex line to remove the valve and retighten the fitting that was leaking.  He then replaced it with copper. No more dripping!. The price he charged for 2 hrs service,and parts was more than fair. Went out of his way to reassemble the shower hardware and test the system to look for additional leaks,. Thankfully none were found

Trevor is just one of the best!! We had some serious pipe damage between Christmas and New Year's and we'd worked with him in the past for some other plumbing jobs, so we messaged him and his response was nearly immediate. He's fast, reliable, on time always, and FAIR with his pricing. He got our plumbing woes fixed in what honestly felt like no time, and he helped us understand not only how we got to where we were in the first place, but how what he did would prevent it from occurring again. I cannot recommend him and this awesome local business enough!! When in doubt, go local, call the local plumber; you won't regret a second.

We have used these guys twice in the past, and I have met 4 members of their team.  They were able to come out within a couple days of my call.  They are professional and work fast.  I will use them again.

West Jeff was recommended to us by friends.  As a family owned company, they were very honest and straightforward to work with and their quote was 30% lower than the big name outfit we used to work with.  Nice brand name Lennox equipment, well installed, no pressure or sales gimmicks.

The installation was handled promptly and professionally by factory trained installers.

Highly recommend.

Lydia is always so helpful and friendly! So nice to hear hear cheerful voice when i call them. Wonderful owner too!

I will never recommend anyone to deal with this company.  They charged me for a job that is still not done. My bathroom is leaking ans it leaks all the way downstairs to the ceiling into my dining room table. They came and claimed have fixed the problem and the same say they left we took a shower. More water came down,  even more than before. I called the company and spoke to the Manager Rex who sent another technician to see what the problem was.  The second technician came and inspected only to realize that nothing was fixed on my problem and informed us that the 1st technician who came was never supposed to give us the quote since it's a drywall problem and not a plumber issue. Therefore they charged is on a job they didn't do. The water is still leaking. We called the company again ans John Rehark and Rex have been giving us a run around and eventually Rex the Manager hanged up the phone on my husband and never attempted to call and resolve this issue. I do not recommend this company to anyone unless you want to be taken advantage of. This is not right and I barely post but this i had to do.

My husband is a DIYer but couldn't figure out where he went wrong fixing a problem with my shower (no hot water). When he called A. Friend Plumbing and described the issue, David had a hunch about what it was and came out same-day to verify. Yep, he was right! He gave us clear instructions on how to replace a specific part, showed us online what it looked like, and told us which stores carried it. He charged us nothing for the consultation (what?!?!) and my husband fixed it in a short amount of time. Thanks to David, we saved a pile of money and my husband was able to finish the job he started. Thank you, David!

I called Muetzel Plumbing based on Angela's (Yelp) review and the business distance to my house.  I had a kitchen sink drain that went from slow to zero and that's a problem.

Because of the holidays I had to schedule a few days in advance. Originally scheduled as the second stop of the day, it got bumped to the first call (7:00-8:30am) somehow. That was OK though because I got a reminder call the day before the visit with an update.

Two guys showed up with a company cargo van that looked like the SWAT team had arrived.  They were very polite and respectful, putting plastic covers on their shoes when coming in from the snow.  I got an estimate, agreed to it, and they successfully snaked out my drain. They even placed a mat under their equipment to protect the floor.  About 30 minutes later I was back in business. Now it drains as well as it ever has.

On the way out I was told that snaking the drain is not guaranteed but to call if there is a problem. They were polite, professional and reasonably priced.  They also arrived exactly when they said they would (!).  

Because of that I will call them again the next time I need a plumber.

Update: A couple days later I tightened a connection that was dripping slightly.  Sink still draining well three weeks later.

Update 2 (one year later): My sink still drains as well as the day they cleared it and I have had zero drainage problems in the year following their visit.  :^)

I had Old Hilliard replace a bathroom faucet and it was reasonably priced for a 30 minute job. They took about 24 hours respond to my voicemail, but overall I'm very happy with my experience.

Water heater problems
Just moved into my house in Plain City.
Called Henry over at Plain City Plumbing.
He remembered installing the water heater when it was brand new. (Also he had a sticker on it)
He found several things wrong. Everything from the gas pressure was out of wack coming into my house. To the computer board. He spent some time diagnosing the problem. He then looked up the manufacture date, and found out it was still in warranty. He contacted the manufacturer and explained everything to them. He was able to get us a newer and better system for no cost. (Still had to pay for only a service call). Which is better than what a lot of the others were offering.
I was glad to hand him the check. This is the quality work you do not see any more. Please look them up, he is honest and dependable. This is the type of company people would be honored to work for.
Thank you.

We called to have them replace a sump pump that wasn't working. They had a tech come out to replace it, on May 28.  We thought everything was ok until my husband went downstairs, 2+ weeks ago and recovered our basement flooded from all of the rain we had during that time. Has incurred thousands of dollars due to, and I quote the owner of the business, he installed the wrong pump. the tech come back out, replaced the pump with the appropitiate pump. The techs response was you have too much water!

We are now in week 3 of this nightmare and have learned the damage includes our water heater.

this was our family room, that had over 25 years of furniture, my deceased parents items, etc.

Now, the damage includes our water heater.

On top of the original thousands of dollars in damage.

Love it when a contractor answers the phone and does what they say they're going to do. Calhoun doesn't charge a different rate for Saturday appointments which is great since I work during the week. Good rates, professional service we'd definitely use them again for any plumbing needs.

My tenant scheduled an appointment with them as I own the property and am 2000 miles away. I called the day of the inspection to ask some questions and see what they were going to do and how they would contact me with a report. Felt satisfied that they would do a good job and felt comfortable giving them my billing info (credit card number).

They showed up, inspected the attact, and then told my tenant they needed some more specialized equipment to find the leak. They never returned to the condo and never returned my phone call to see what happened. Now, I still have a leak somewhere and this company wasted both me and my tenant's time and is possibly allowing more water damage to my condo.

COMPLETELY unprofessional. Cannot understand how people run businessess these days treating customers like this. PLEASE, if you are the manager, contact me. I'll revise my review if you make good on what you promised. At present, NOT a company I would EVER recommend to anyone.

David Morrison