Best Businesses in Ohio

A+ for response time and getting the work done. F for value. They charged $389 to clear a shower drain.

Called at 8 am for plugged toilet needing fixed today. I had to call them back at 3:40 pm to hear they can't make it today!

Excellent and honest! If I could give 6 stars, I would. Starting with Heather who was friendly to speak with, and made a prompt appointment. Jason came out even earlier than the appointment time (after a phone call to confirm). He was super nice and knowledgeable with great equipment to diagnose the problems and to find a solution. He took the time and care needed to figure out some of the complexities involved. He even walked around the property at my request and found a lot of issues that weren't in his realm of expertise, but still knew great referrals to help me out. Very reasonable, and somehow seemed like a human being who cares about his work and not a cold company concerned only about the bottom line. This is how companies should be.

Water leak sensor detected flooding from my 18 year old water heater at about 11:30pm on a Wednesday night. Called Ohio Water Heaters and they had a new water heater on site and installed by 10am the following morning.
Chris M. was outstanding! Completely professional and courteous, extremely well-versed in his products and his craft, and the bill was exactly as quoted.
I couldn't have asked for better service and I highly recommend them.

I gladly recommend McDermott with five stars. This week, the company came out when our washer's drain pipe was backing up and overflowing onto the basement floor. Another company had previously said our drain might have concrete in it and the floor needed to be completely broken up. That would have cost thousands of dollars. Michael from McDermott snaked the pipe and fixed it pronto, never suggesting concrete in the pipe. (He said it was just typical gunk.) McDermott is honest, reasonable and Michael is very nice and easy to work with (and he's a dog person, so our dog loved him!). McDermott also has installed a water heater for us in the past and took care of a leaky dishwasher.

I really wanted to like this company. However when they replaced my hot water tank several months ago, unbeknownst to me, to make the new, larger unit fit, the tech shortened my washer drain. In doing so, the washer drain isn't tall enough anymore to properly drain, and there is a deeply curved 'trap', (that wasn't there before), that causes the water to rush back up and out of the drain. I had asked the tech at the time about all the 'left over' PVC pipe pieces, but he'd assured me it was from the old tank- when in fact it was actually my working washer drain that he'd removed and replaced with a shorter pipe, with a very curved 'trap'. He did this in order to make the new tank easier to install, he failed to reassemble the drain properly after removing it to install the tank.
The back of the washer/drain/hoses/etc. are all in a separate room than the front of the washer. It's accessed clear on the other side of the house through a tiny door next to the fridge in the kitchen. I've went in there once to change my furnace filter months ago. I noticed the concrete floor was a bit 'damp', so I put a damp-rid in the room and thought nothing more about it- bottom line, my washer has been draining into this small utility room and flooding for months! There is actually mold on one of the wall studs now! I'd noticed my new flooring warping near the furnace intake vent, but couldn't understand why. It's the only place in the house that my new flooring is warped, chipping. I know now it's from the water leaking under the furnace in the utility room and seeping under the laminate flooring!

Am I stupid for not realizing this sooner- yes, I admit I am. Is Discount Drains responsible for their tech tampering with, and ruining my washer drain- yes, yes they are! They are also responsible for the mold that occurred and the small area of warped flooring as a result of their mistake.
I have contacted them, and I was told they are sending someone out to, dispute the mold. Not a very courteous response at all! If they repair/replace the washer drain so it functions properly as it did before they ruined it, and address the mold they caused as well as replacing the affected floor boards, I will remove this post, however if they refuse to repair the washer drain that their tech ruined, and clean/repair the mold, replace flooring, I will have no choice but to litigate for damages and will continue to strongly suggest not doing business with this company! I trusted them to do the job right, and instead they caused damage to my home with their incompetence! I'm super disappointed both in their workmanship and response to my issue!

I took time off work to have them come out to give me a quote on multiple jobs that I needed to have done. Multiple emails and weeks later I still don't have a quote. I'm happy for them! They are a solid enough company that they don't need a new customer!!

If ever the term singing their praises needed to be taken literally, now is the time.  I am so incredibly impressed and pleased with this company, let me go back 24 hours to explain.

After two weeks of calling around and fighting with other issues, I saw Plumbing One in the Comments section of another home improvement store.  Our water heater failed and with funds as tight as they were, we were particular about the price we were going to pay for the replacement and the cost of installing it.  When I called PO, they (Tom) was quick to answer my questions and, although he was actually on assignment in the field, promised to get the information for what he couldn't quote ASAP and call me back.  He did, within 5 minutes.

Not only was it possible to have it installed this morning, but the price he quoted was half as much as some of these other so-called credible companies.  To make things better, his was a one-time fee versus other per hour rates.  The conundrum now was the need to actually GET the water heater, since we hadn't anticipated the readiness.

He and I spoke several times, as my window of opportunity to lock a next-day appointment was closing.  To make things tougher, when I went to purchase the heater, the (NON)sale price went up $100+.  

After waiting over 15 minutes for assistance that we never received, we walked out and drove to the competition and found a better deal.  Sadly, after we got the item home (I hauled it myself), we realized it was too late to get it done before the weekend and would have to wait until Monday (what's three more days of cold showers and boiling water for cleaning?).

Well, here's the real surprise.  I got a call at 8:03 this morning from servicemen Ron & Tyler, who were in the area and willing to install it IMMEDIATELY or Monday, whichever I preferred.

Do I even need to tell you my answer?

90 minutes later, we were signing the invoice and patiently waiting for them to leave so they wouldn't have to witness the 4-person Fight Zone single-elimination event to see who would be the first two in the hot showers!

Not only do I swear by their excellent service and business acumen, I give an additional hoorah because they managed this despite the recent fire damage to their business, which has supposedly impacted their efficiency...

...not that you'd know it.

I have other upcoming plumbing needs and I already know who I'll be contacting.  I guess it's only appropriate that there motto is, The One To Call.

Bravo gentlemen, bravo.

Great customer service.. Nice,
Friendly,  professional technician.

Highly recommended.

I would not recommend this company due to their exorbitant pricing. My kitchen sink was clogged and there was a leak under the sink.  The charge was $622 for them to snake the drain and replace a 6 inch section of pipe.  It took them 45 minutes.  They did offer a cheaper option of $400 but this did not include fixing the leak.  Amanda from their company told me that I should not have had the work done if I didn't like the price.  I agree that this is buyer's remorse.  I know nothing about plumber pricing, and I did not find out until later that Jack Woods and The Waterworks would have done this job for hundreds less.

pipes froze over night and they came out the very next morning right on time, the scheduler was very personable. tech was kind and knowledgeable and solved my problem very quickly! will definitely use the next time i have a problem!!

So, I accidentally dropped a tube of face wash down the toilet on Monday night. After various attempts of retrieving the tube, I resorted to Yelp for a plumber. I found Hesson Plumbing and enjoyed the reviews. Although I saw that he was available 24/7, I didn't feel that it was necessary to call in an emergency at 11 PM over face wash in the clogged toilet so I decided to wait until the morning. I called at 7 AM and reached voicemail. David (the owner) called back within 15 minutes and got me on the schedule between 11 AM - 1 PM. Prior to his arrival, I received a couple reminder texts and emails about my appointment which I thought was nice. He and Nick showed up promptly at 11 AM and were out at 11:10 AM. David was very friendly and knowledgeable. The cost for those ten minutes of service was $150 which I feel is kind of high, but he advised that it was his minimum service charge fee. After they left, I noticed that the tool they used to push the face wash through the drain left a couple metal scratches at the bottom of our toilet. I would definitely recommend Hesson plumbing again and would consider using them again. My only concern would be the cost. If a 10 minute service call is $150, I can't imagine what something a little more serious would cost.

One additional note and it's silly, but I really liked the quote on the back of David and Nick's long sleeve shirts - Stop Stressin, Call Hesson. Cute!

Great guys. Had my plumbing issue fixed in no time and at a great price. I'll definitely use them in the future.

John was very professional, arrived on time - and confirmed appointment time the day prior. Project went smoothly, exactly as he described at our initial consult and price was exactly as estimated. Very happy to have found a reliable plumber - it is clear after meeting John that he is very knowledgeable and knows what he's doing.

Reviewing for a friend - he was in a pickle and needed a plumber ASAP.  He called another well regarded company and they told him they were only available for emergency hours (which started at 430p!).  He called Mike and Mike showed up in 30 minutes.  He fixed the issue in less than an hour in a friendly, efficient manner.   Mike actually gave my friend 6 large garden grown tomatoes before he left!  Very impressed with Mike.

Not the cheapest, but definitely the most professional plumbing company I've dealt with. The owner who came by for the estimate was extremely easy-going and friendly. He walked me through the job from beginning to end, and they were very accommodating when it came to scheduling.

I had a backed up kitchen sink on a  Sunday morning. I called they came out within the hour and fixed the issue. Very good customer service. Reasonable cost. Highly recommend their service.

Extremely fast service for our hot water tank going out. The staff was professional and they were in and out in a little over an hour. I will definitely use again.

Great service. On time, quick communication, got me booked asap and thorough and honest diagnostics. Would definitely hire again.

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