Muetzel Plumbing, Heating & Cooling

Called for an a/c repair. They were quick and thorough. The final cost was $100 less than the estimate which was nice too.

Had been trying for over 1 week to  use a national a/c company and they were more interested in selling a new unit than repairing our current unit.

Muetzel had a much better solution for a leaking main water value and a leaking PVC furnace pipe than I.
And it's nice that they are right around the corner.
I highly recommend.

We've used Muetzel many times in the past. They're our first phone call for larger plumbing issues. This was a big job, major blockage, and the team was professional and communicated with me every step of the way. This was a two day job and it was determined that they weren't going to be able to complete the job. Extra services were going to be required, possibly excavation requiring the city's involvement. I was very pleased that they refunded our money for day #2 of services since they were unable to resolve our issue. I'd recommend Muetzel over many of the larger companies.

I purchased my home in 1999 and used Muetzel exclusively since then. I was always happy with the service and recommended them without hesitation to friends.....

The last several times I've used them I've been disappointed. A leaking outdoor spigot still leaked after it was replaced, the plumber commented (negatively) on the color of my bathroom tile during a remodel - when he was here to replace the shower valve. The straw that broke the camels back? The technician who couldn't have acted like he wanted to replace my washer valves less, asking me if I wanted to call my husband before he did the work.

Not sure how a good company went bad, but I wouldn't hire them even if they were the least expensive option - which they rarely are.

I called Muetzel Plumbing based on Angela's (Yelp) review and the business distance to my house.  I had a kitchen sink drain that went from slow to zero and that's a problem.

Because of the holidays I had to schedule a few days in advance. Originally scheduled as the second stop of the day, it got bumped to the first call (7:00-8:30am) somehow. That was OK though because I got a reminder call the day before the visit with an update.

Two guys showed up with a company cargo van that looked like the SWAT team had arrived.  They were very polite and respectful, putting plastic covers on their shoes when coming in from the snow.  I got an estimate, agreed to it, and they successfully snaked out my drain. They even placed a mat under their equipment to protect the floor.  About 30 minutes later I was back in business. Now it drains as well as it ever has.

On the way out I was told that snaking the drain is not guaranteed but to call if there is a problem. They were polite, professional and reasonably priced.  They also arrived exactly when they said they would (!).  

Because of that I will call them again the next time I need a plumber.

Update: A couple days later I tightened a connection that was dripping slightly.  Sink still draining well three weeks later.

Update 2 (one year later): My sink still drains as well as the day they cleared it and I have had zero drainage problems in the year following their visit.  :^)

Professional, family owned since 1967, fast, friendly, and affordable. Great work which was performed well.  Highly recommended.......................!

2 other plumbing companies said we had a collapsed sewer pipe and were going to charge around $7k to fix it. I called Muetzel Plumbing for another quote. They also ran video through pipe (for free) and found roots. They used power wash type tool to clear roots all the way to main sewer. Drain is now fine. Muetzel  cost: $253.

Not a good experience overall. Free quote is great, but the plumber who arrived gave me a quote of $300 over what I knew I should be paying. When I told him so, he acted like I was nuts and told me if I could find someone to do the job for me at that price, I should go ahead and hire them. Done and done. Same day a competitor had a better unit in my house for $350 less.

I was living in a friend's house while she was gone for two years and she requested I use Muetzel, so I had a couple unremarkable experiences with them then but decided to call them when my sink was leaking because I wasn't sure if it was my dishwasher, garbage disposal, pipes or what.  They were able to come the same day and immediately confirmed it was the disposal.  The guy was friendly, helpful, and when my toilet water supply line burst while he was there (what are the odds?) he quickly helped me get it under control and both gave me a quote for that and explained how to fix it myself.  I would definitely use them again.

Let me first say I've used Muetzel in the past.  I had them come over and do some emergency repairs to my bathroom sink.  The drain works fine now, but it came at a pretty expensive price of $600.  Whatever.  They came over and did the repairs and it worked.  While they were at my house, I had them also prepare an estimate for installing some new water lines to a new kitchen sink and a new laundry room sink and washer box.  The plumber took his good old time preparing the estimate, measuring everything and writing down every single part.  It took about 1.5 hours to complete his estimate, which I thought was a little excessive.  About 2 months later, they finally called with a quote.  I had called and called and asked about the estimate before and they kept telling me they were working on it.  When they finally gave me the estimate, it ended up being $2000 more than another local plumber who had already completed the work.

About 2 years later, I thought I'd give Muetzel another try.  I called a few days ago to schedule an estimate to run a gas line to my new fireplace.  They told me they could send someone out Wednesday between 7:30 and 8am.  I thought, great!  I can wait for them and still get to work at a decent time.  Well, Wednesday rolled around and I waited and waited.  At about 8:15, I called to notify them their plumber was late.  They told me he was on another job and they would give me a call when he's 30-minutes away.  I waited until 9am and called them to tell them I will no longer be using their service.  If they can't give me a courtesy call to tell me their plumber would be at least 2 hours late, then they can take their business somewhere else.

Avoid Muetzel.

The door rang and the first thing they said was it will be a hundred twenty nine an hour and a hundred twenty-nine to use the snake. I went to the basement with him and showed him where I thought the leak was a plug. He told me know it was and the other pipe and that was the air release pipe. So disconnected that pipe and he was wrong it was the other pipe. So I paid for him to disconnect the pipe that has nothing nothing to do with the problem and to put more stuff on it that I have to pay for. Then he went to the other pipe and he corrected the problem with a snake. The job should have been done there but then he went upstairs and he started replacing the stuff under the sink then he broke one of the lines of the water going out of the faucet and of course I had to pay for that too. But in the very beginning he wanted to take my whole sink out cut through the cast iron pipe and he kept blaming everything on this is the old house where there is old houses in my area. And also in the beginning we agreed about 200 would be the cost at the end he went out to his vehicle out there for half hour came back in with a 350 dollar bill almost and said how do you want to pay then he showed me what he did which I agreed to. The time that he was going to go over 200 the time that I did not agree to he should have came up to me and said hey I want to replace the stuff under your sink and so forth. At this time I was furious and I just gave them my credit card and he called it in and charge the 340 0r 330$. At that time he makes about face and he goes out the door not saying bye or anything it was the worst service I've ever gotten in my life. I would not go for this guy. The younger guy was a little nicer and he looked like being bullied by the other guy me feel and look like you felt bad but the other guy was just silly.

Truly five stars. Very reasonable prices with zero service call fee that is often tacked on top of an hourly labor rate. High quality of work with great attention to detail. Very courteous and professional. Great scheduling. I am a new customer, but so far I am completely satisfied.