Best Businesses in Ohio

We had such a great experience! Very kind and honest company. They came out to investigate moisture issues we were having. The tech went under our trailer and found no leak. He did not charge us for the visit. Blew me away! We will be using them soon to replace our bathtub and to put in lines for a dishwasher. It's so great to find such an ethical company!

I have been using Drain Openers for more than 10 years now. They are wonderful!!! They are always prompt getting to the job, very courteous and their pricing is always fair. The quality of work is superb and I have recommended them to many others over years with no complaints from anyone. Dave and Tina Swisher are the owners and the two men that usually do work for me are Jeremiah and Mike. You can't go wrong with this company!!

Tony was fantastic!  Same day service on my sump pump, and very reasonable.  The communication via e-mail, phone and text was the best I have ever experienced with any contractor.  Top notch.

Very professional and easy to work with. It is nice to see that some contractors have the attention to detail with their trade.

I did not get a chance to work with this company because they aren't open on saturdays.

John and Chris were able to eliminate my drain problem in a short amount of time, I had one of the other local companies here first, but they wanted 3x the money to fix the same issue! I'll definitely be using John and the team at Plumbing and Drain Professionals from now on! Thank you for taking care of my plumbing!

I was referred here because they have everything. Well, no they don't. And they don't even know how to make it work...without 5 adapters from this to that to another, just to make a simple fix. Home Depot has the exact part I needed. $12.00

Then, when I returned the two parts I did buy from Worly, totaling $16.00, they charged me $3.00 because THEY got it wrong. THEY gave me the wrong parts because they didn't listen.

I will NOT be back. I will not recommend them to anyone and they do NOT have everything. Including listening skills.  

Bad customer service. Bad interaction. Bad policy on returns. The cashier even said they usually don't have that on there. I'm not sure what it is.

Not again. Not me. Not anyone I know.

Honest company with great customer service and very reasonable prices! Will def. hire again.

They came to our house prompt and on time but most importantly, the repairman, Logan, was knowledgeable, clear, concise, and actually polite and pleasurable to talk to!  I've not had a repairman as nice and efficient as this guy was!  Amazing!  AND.....he didn't have a plumber's butt and he had all his teeth!  Lol.

Seriously as painful as any service call can be, this was a great experience for a change.

I haven't used Matt for over a year and a half only because I haven't had a plumbing issue. But in the past I used him 3 to 4 times.  Some of my problems were minor but I also had him install a tankless hot water tank for me. He came over and gave me a quote and guaranteed me not to go over the amount he quoted. He and a coworker were at my home for what I think was much longer than they had planned, and he stayed true to his word.  I'd never paid a penny over what he has ever quoted me. I am always very happy with his work and he has fair prices.  You will not be disappointed if you hire Matt.

My mom had some issues with her pipes flooding her house and then a mysterious leak. She was very stressed out until they sent out Kyle, who is the hardest worker ever! He located the issue and meticulously replaced and repaired her pipe. Excellent service! They could always use more  employees like Kyle. He really did a good job, very  thorough and determined. Thank you! We will use your services again in the future!

Completely unprofessional and unreliable company. Contacted them two weeks ago for a backflow test; they assured me they would be in either the next day or the day after. Never showed, no call explaining what was going on, nothing. Called again yesterday to see what was going on and was assured that they would be in by 1 pm. 1 pm comes and goes, again no call or explanation or anything. After a few hours I call again to see what was going on and leave a message. No response. Then this morning I give them another call and they have the audacity to ignore my call. Would not recommend.

I reached out to have my vent stack cleaned/cleared. They came out and quoted a price to do so, and proceeded to not address the vent stack, waste time in their van doing nothing and suggest progressively more elaborate services that were non-related to my request. The issue I called them for was not addressed at all and I had to pay for the guy to sit in his van for an hour talking to his 'supervisor'. Terrible and unprofessional experience that wasted my time and money.

I am 74 with special child 48, my experience with Chris Plumbing was Unprofessional and Chris DID NOT do any work, yet led me to believe he fixed my problem. 11-7-16 I called Chris Plumbing about water ring around toilet, Chris said he had a job shortly but could stop and give me a free estimate.  Came in flip flops, and shorts, no paperwork,I took him to son's upstairs bathroom, Chris jumped up and down said I needed new floor wood rot. I told him I did not need a new floor as I had a new wood floor, toilet, sink, painted in less that two years ago, then Chris said he would take the toilet off and check everything out.

Came downstairs in 5 minutes said plumbing fine everything ok but had time to fix it. Went to truck came back with no tool box went up stairs.

Came down in 10 minutes said it would be $100.00, asked if I could take the discount listed on his ad, Chris said he already did that it was $100.00.

My son's caregiver was up stairs the first five minutes, came down went to the basement to get laundry, when Jim came up I was writing the check for Chris thinking Chris did work. I walked to the truck with Chris as he did not give me an invoice and I thought he would write me one, Chris reached into his truck and gave me his business card, no last name, no address, picture of a women and two kids, could hardly read phone #. Chris said he had been listed with Westland Messenger for years and if he get one complaint they will drop his ad, no need to worry gave 30 day warranty which I noted on the check.

Two days later On 7-9-16 I went up stairs to see if my son made his bed. There was water all over the bathroom floor, being by myself I put towels all over the floor. Went down stairs and looked up Chris Plumbing on my iPad. There was a review on Chris Plumbing back in 2011 almost the same as what happened to me, they said Chris said he would come three times to check out his problem and never came, with that I called another Plummer.

They  came right away, Had to snake line, said bad blockage way down, they did fix my problem. If Chris did anything Chris would have found the blockage as well. They charged $114.00 but did do the work. I called Chris and told him I wanted my money back, he said he did not trust me, I hung up.

Sent Chris Plumbing in Galloway a CERTIFIED LETTER asking for my $100.00 they would not sign for the letter. I reported this to Westland Messinger and the BBB.

I feel Chris Scamed me when I told him I did not need a new floor, to take advantage of a 74 year old lady when all he would have had to do was snake the line blockage.

I tell my story so others may not be taken in 15 minutes, I feel like a fool, my son's caregiver told me he could not have done anything in such a short time, said people like this should be stopped. That is why I wrote this, it is the principle of thing, shame on you Chris.

DO NOT PUNISH YOURSELF BY HIRING K&D PLUMBERS.  There are far too many honest, reliable, competent, and hard working plumbers for you to waste your money on this crew.

If you want to feel like a second class citizen, use K&D Plumbing.  David and team were hired to do several plumbing jobs on my house addition.  David's communication with me and my general contractor was horrible and virtually nonexistent.  David would regularly not return calls / messages and failed to follow through on several critical items (i.e., permit coordination) that caused significant delays in the project.  His failure to talk to the paying customer and follow through on promises also caused delays throughout the project.  To cap it all off, David sent one of his plumbers to change out a natural gas feed line to a fireplace.  His plumber had installed it previously, but his work FAILED the City's inspection.  David regularly pulled his plumber from scheduled dates to fix this poor work.  Upon completion of this last bit of work, David overcharged me by $95 for an hour of labor that his plumber did not work.  He agreed to me not having to pay for the 1 hour his employee did not work on my job, but he never sent an adjusted invoice.  In the flurry of paying several trades for their services on my home, I mistakenly overpaid David the $95 for the 1 hour not really worked.  I contacted him quickly to notify him of the error, but he had already cashed my check.  I requested a refund for that overage.  He told me that he 'deserved' the extra money and refused to refund it.  Eventually, he agreed to send me a $95 check.  Well, that date came and went without me receiving a check or hearing a word from David.  After a couple weeks, I again attempted to contact David to inquire about the money and refund.  He told me that he has no intention of returning my money and that it was my problem since I wrote the check.  There is a term for someone who makes promises and does not keep his word.  There is also a term for someone who takes things, in this case nearly $100, that is not rightfully theirs.

I give them a poor rating related to communication, professionalism, and my overall experience with them, but let me explain. T & R was assigned to me by my home warranty company for a plumbing issue I was having. I called my home warranty company on a sunday evening and placed a claim with the automated system. I had done this before with a different household issue and everything went smoothly, so I had no reason to think twice about doing it again. T & R never contacted me as a contractor had in the past. I waited until later in the day on the following day, Monday, and then called my home warranty company to report that I had never been contacted. At this time, my warranty company got in contact with T & R and I was given an appointment window for the following day, Tuesday from 9am-1pm. After 1pm when T & R never showed up, I called my home warranty company again. They contacted T & R who stated that a man had called them and reported that our issue had been resolved and that we no longer needed a plumber. I am the homeowner, a female, and while I do have a roommate, she is also female and doesn't deal with homeowner issues and we definitely still needed a plumber. I'm not sure if they had another invoice with a similar address and they canceled ours by mistake or what the issue was, but I did not cancel my appointment and no random man did so on behalf. I tried calling the company (which as far as I can tell is just this guy, Rocky, with a cell phone) and got no answer. I called my warranty company back and was told since it was directly before the holidays, there were a limited number of companies that could provide service on such short notice and that due to the previous conflict, T & R refused to make another appointment to provide service to me. After a whole extra debacle with my warranty company, eventually I had another appointment with T&R for Wednesday between 1pm and 5pm. Again, T & R did not show and did not call to let me know he wasn't coming. I called him and he told me he was running behind and he said he could come but that it would be closer to 8pm. At 8pm he still didn't show up. He stated he was running behind and that he would be able to see us the next day, Christmas Eve, at 9 or 10am. At 10am he did not arrive, and I called him again several times, and he replied with a text message Sorry, busy, call back later. About 10:20 he did return my call and stated that he was not able to answer the phone because he was on the line with my warranty company. He said he would be arriving in about a half hour or 45 mins. An hour later he did arrive. He stood looking at a pipe outside and gave me several reasons why he couldn't fix our problem before even attempting to fix it, stated that it was an issue my HOA would have to resolve because all of the lines to the sewage are all connected, that his lines would not be long enough, etc... I am not a plumber, obviously, but no one else had report an issue in the HOA or had plumbers at their home, so NO, this was not an issue for the HOA. Eventually he did run a line down the pipe outside and pulled out what was creating the problem. The night before he came out we noticed water damage on the ceiling in our living room, directly below the bathroom. I showed it to him, sure that since I had not had plumbing issues up until this point, that the house being backed up had created this problem and he guaranteed me that this was a separate issue and that I would have to call my warranty company back and create a separate claim. Again, I am not a plumber, but it seems like 2 separate plumbing issues at the same time is highly unlikely. So to recap, I spent 5 days unable to shower, use as sink, do dishes, or wash laundry waiting on this guy to keep his appointment or at least communicate that he wasn't able to do so. It was not like it was just a clogged toilet, I was having to go to my gym to shower to get ready for work. If I had a regular 9-5 job I would have missed 3 days of work waiting for this company to do what they said they were going to do. To top everything off, when I went to pay, conveniently, his credit card machine was broken until the 7th of January, so I had to write a check, which was extremely inconvenient, as most people use credit cards for just such emergencies when they experience an unexpected problem like this. I called that day and placed another claim with my warranty company to have the leak that is damaging the ceiling looked at and I even gave the benefit of the doubt, since it was a holiday and a weekend and I had some traveling to do myself, and today is wednesday, almost a week later, and I contacted my warranty company to see why a contractor had never contacted me and what do you know, it was supposed to have been T & R. I demanded a different company be assigned to me. I would not do business with this company (and I am being generous with that term) again.

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