Best Businesses in Ohio

Great business, very professional from the receptionist to the installers. We are so thankful we found these good people! Keep doing what you do!

It is good that they where a mask. My sink works good now they fixed it my favorite guy is Brent

Very professional, responsive and explained all options. Highly recommended. Family owned local business.

This review is related to billing issues D & L plumbing refused to fix in a reasonable and fair manner.

After working on an initial clog in my drain, D & L plumbing contracted with Drain Master to finish the job they could not.  Drain Master came out and found that a small piece of PVC pipe D & L installed was completely filled with a solid, crystallized substance. Drain Master informed me someone must have poured something down the drain to cause the clog.  No one in my family poured anything down the drain or touched it after D & L left. Drain master replaced the PVC pipe D & L installed, and everything worked great. D & L refused to refund the $184 I never should have been charged, as I did not cause the issue Drain Master fixed.  D & L was also not upfront or transparent in communicating that they intended to charge me $184 for what was roughly 20 minutes of Drain Master's work.

D & L Plumbing billed me for three hours of their labor for this job. When I saw the bill, I knew this was not correct, and inquired as to whether I was billed for when they needed to go back to the headquarters for needed supplies. I was informed that I was not charged for the trip to and from the business location, but that the workers clocked four hours but worked three at my house. While I did not watch the exact start and finish times, I received a text that D & L was on their way to my house at 1:16 PM. My wife arrives home from work no later than 4:20 PM, and they were already gone when she arrived. I was told that an hour was taken out for travel time to get the equipment, but that is not possible. I should have been billed for two hours of labor and not three, but they did not refund this hour.

D & L also sent out two technicians when I only asked for one.  The second gentleman appeared to be learning, and I did not agree and was not asked if it was okay to pay for someone's training time.  The trainee was a very nice guy and will probably be a great plumber someday, but the bill was deceptive, as it did not itemize the second technician's charge.  This charge was removed when I complained about it, but I never should of had to do that.

I found trying to resolve the billing issues in a reasonable fashion very frustrating, as the person I was interacting with was not at my house and was essentially telling me I was wrong when he was not there.  I did not appreciate essentially being called a liar when I was here and saw what happened.  The main D & L technician was great, but I do not trust the management or their billing practices.

I called this company because I needed a faucet replaced, they were quick in getting the quote, they also were late both the times they showed up to my house and they didn't bother to inform you that they were running late. Then when the faucet was replaced in the bathtub, I noticed that the caulking was already cracking so I called them, and they have been ignoring my calls and not showing up twice as they promised. They charged my a $195 for this and I am getting frustrated because I can't even get a hold of anyone.

Matt is the best! He has been my plumber since I bought my first house 19 years ago. He tells you what needs done, gives you all the options and price, and then takes care of it. He always checks out everything to make sure I don't have any other issues I need to keep an eye on. I won't use any other plumber. He's just a really good, kind soul, too.

I called them several times to to tell them my faucet was vary loose n moved in n out n left to right. They kept telling me they would call me back and never did. I would NOT recommend them to anyone

I have been waiting ALL day. No show as of 4:00 pm. Their office never called me, just left me hanging. I had to call them twice. They were full of excuses. I was always next.

Now, they won't even answer the phone so that I can inform them that I was not going to wait any longer and that the plumber should not come by. If/when the plumber gets here, I will be gone--and he won't have known not to bother.

Things go wrong, but the company has to keep the customer informed so they don't waste ALL DAY waiting for the plumber.

I recommend you read ALL reviews. I am not the only one who reports them for no show/no call behavior.

Horrible and unacceptable customer service.

My basement flooded & my neighbor had used CPR to clear her drains & recommended them. I had called everyone in town & most said they could not clear my drains until the water was pumped out of the basement. A restoration company was here pumping, but the progress was really slow. I called CPR back and they agreed to come take a look. Alex ran into multiple roadblocks (sewer pipes inaccessible, water too high), but was determined to try to help. He called his office for suggestions, found another sewer connection in an out-of-the-way corner of the basement & ran his giant heavy machine from upstairs since he couldn't haul it down the stairs in the water. Absolutely amazing determination to solve the problem no matter what. The bill was $240 (2 guys). Ridiculously cheap & super effort. Highly recommend.

Needed a new hot water heater. It was a Saturday and I figured I couldn't get a tech out until during the week. I was so impressed that I was able to get a technician out within hours of calling  and he could actually replace it the same day.  Thank you BB. Great job and great price.

Would call again. Professionals with fair pricing. They specialize in outside plumbing though. I had them remove a sewer yard trap that was clogging. They brought a camera out to check the pipes, as they should.

We called Handley to fix a leak in our pipes and he came out, said he fixed the issue, we paid him $80, and he left. Then we checked, and the pipes were still leaking. He came out three more times in attempts to fix the leak. Each time he left he said that he fixed the issue, but after laying down newspaper, we found out he had not. The leak kept changing location. Finally we got fed up with his inability to fix the leak and how disorganized he was, so we called Russell Strouse ((614) 496-6694) who was able to fix the leak in 30 minutes with no issues--he's great! I called Handley and asked for a refund, and he refused. I will never use his services again, and I recommend you don't either.

Showed up 6 hours late, said he fixed my toilet but an hour later it was worse than before. When I messaged him about it he made a racist comment about how we should be lucky we're allowed to have private bathrooms.

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