Prasun S.
07/11/2015 12:00:00 SA
I had a frozen pipe situation in my home in January. It is a bi-level and the bathrooms are in the upper level. There were repairs done in the bathrooms and in the first level.
I called up this company and since they were available the same day I asked them to start fixing it. I discovered their hourly rate was exorbitant ($87.50), but since he started fixing it, I thought I will let him do the job. It took him about 10 visits over more than a month to fix it and it cost me around $1668 from mid Jan to mid Februrary, 2015.
He did the last part of the job in extreme hurry. He did not put the toilet in the master bathroom correctly (hard to see from inside the bathroom) and he did not fix the leaking faucet (since it was dripping at the back - again hard to see) in the master bathroom. This resulted in water leaking into a space in the ceiling above the garage. But since I do not use that bathroom very frequently, it took me till April 2015 to notice that there was blackening in the ceiling of the garage, just below the master bathroom. Then I could trace back the problems.
When he was finishing up in February, there were other minor things that he did not finish properly - but I got so exhausted that I said I will take care of those small issues - like missing skutchings in 3 places, damaged paint at two places in the hall bathroom.
I have been trying to call him since April 2015. I must have called 50 times and sent 20 text messages over the last 3 months. I got hold of him only once in April and he asked me to call back later that day, which he of course did not respond. So right now, he does not even pick up my phone or respond to my text messages.
Being a licensed plumber, I thought I can rely on him for the job. Since I have paid him for the full job, I expected him to do it properly.