American Leak Detection - Columbus

Delco Water Technician came to my house. He let me know my water bill was unusually high, indicating a leak. I was referred to American Leak Detection. There was no clear evidence where the problem was occurring either inside or outside the house. Paul Close, technician and assistant arrived the next day. They began the search at my main cutoff valve. Paul pinpointed a water noise in a nearby toilet within minutes. He repaired the toilet system and connected a new water line to the wall. The outside water meter indicated the problem was solved! I was pleased that this repair resolved the water leak problem. I had no idea a toilet had such an impact on a water bill!
Paul and his assistant worked quickly. They were courteous, friendly and efficient. There is a 30day warranty on the repair. I would be happy to hire them again if needed. My bill was noticeably less than was originally quoted as the solution was simpler than expected.

Scott and Conner were prompt, courteous, and knowledgeable concerning my leak issue.   I was making sure a known leak was the only leak in my in-ground pool.
They quickly assessed and tested the plumbing and found no other leaks.  I am having the concrete skirting around the pool removed and fresh concrete poured.  The know issue is being addressed and Scott and Conner made sure no other problems exist.  They even offered to get a quote on the repair of the skimmer, which I took them up on.  
This is the way a business should run!
Thanks to both of you!  I think American Leak Detection should consider you valuable assets to the company.

They came out to determine where a shower was leaking.  they found 2 spots and mr handyman made the fixes.  according to ald they have a 30 day guarantee. what they don't tell you is it's only guaranteed if they come back and find additional issues. so my shower still leaks and there is no 30 day guarantee.  $425 down the drain.

After 3 weeks, 2 plumbers, 3 foundations experts, and the home inspector searching and trying to figure out the problem, Chuck found the leak that was flooding my lower level within an hour! Well worth the money.
So grateful that companies like this exist, that these guys were able to fit me into their tight schedule , and Chuck did the job so efficiently (and calmly, bc I've been freaking out!). #relieved

We scheduled American Leak Detection to find a small leak in our in ground pool. Scott and Tory arrived promptly and were very professional! They found our leak, fixed it and measured to ensure the leak was fixed.

BEWARE - VINYL LINER REPAIR - BEWARE
Before you consider calling American Leak Detection for a pool repair, I think it is fair that you know that this company will only guarantee their work for 48-hours. If they leave, and your pool is still losing water, you have 2 days to find out and report it.

What happens if they patch my liner and the patch comes loose on the third day? Too bad. You just spent $367.00 and have nothing to show for it.
When will they tell me about this policy? They will tell you after you've paid, not before you've paid. If fact, they won't even tell you in person. It will be in an invoice, that is emailed to you, and in an attached document, in the fine print.

What does this $367 cover? Not a whole lot. Their tech came over, looked into my pool, and patched a hole near the edge where my deck was, so that he didn't have to get in the water. He said it was a simple fix and that he could probably just charge me for a leak test (which they didn't). He told me that he ran a test, on a day with 20 mph winds and strong gusts, and that my pool was no longer leaking. (I did not get to see these test results.) I asked him if he checked for any other leaks - I was told no. I asked if he was going to dive into the pool, and check the perimeter, the seams, the skimmer seal. I was told he was not. He told me he guaranteed his work. He told me to watch it for a few days, make sure that it wasn't leaking, and to give them a call if I had any problems.

I immediately marked the water level in the pool, and filled a bucket of water to compare. The water level dropped over half an inch the first day. I marked it again the next day. After a few days, and a couple of days with rain, I checked and I had still lost 3 inches. My bucket had lost 1/4 - I called first thing Monday morning. My pool was still leaking.

I was IMMEDIATELY told that they would not do a single thing. They referred me to their policy - 48 hours - and that if the patch doesn't hold they would have to come back out. I was told that they would only come back out for another $367.00 - they will do NOTHING after 48-hours.
I however, can GUARANTEE that I will not be calling this company again.

Was so surprised and thankful that they came so fast and found and fixed the problem !   Very professional and went the extra mile to fix the issue.  Highly recommend !

They came out to identify a leak, which they did.  They could come back the next day to fix which was great. However once they fixed leak, an other leak sprung. They wanted to charge me an additional $1300, on top of the $2500 I had already agreed to pay. They then told us the entire line needed to be replaced because if they fixed the one spot it would continue happening. My husband wanted to try to fix since it was a $2.50 part. I had 3 other plumbers out to quote replacing the line, they all said the same thing, the line didn't need replaced, but when American leak detection made fix and turned water back on, they broke the line by not opening up the faucets to let the air out. All the plumbers that came out were horrified that this company didn't admit to and fix the break in line. Now I have asked twice for someone to return my calls and as of the time of writing this review no one has called me back. It wasn't until I called from a friends phone that they answered, where the owner tried to insinuate that I was lying about his guys not bleeding the line. I was standing right over them when they turned the water on and no one ever asked me if the faucets were open. He also tried to tell me the regulations for a county that we are not in to again tell me the pipe I have in the ground is not correct. He refused to refund or credit me for an incomplete job and also couldn't confirm that they didn't just reuse a compression fitting that I already had and charged me for a new one. Very unethical company and I would never recommend using them! Customer service after logging concerns was not dealt with the way a reputable company would handle.

Very bad service, worked on our pool, no project oversight, constant arguments, no schedule to be finished, agreed on work the day before and every time they deviated cutting corners and caused damage they are refusing to fix, Plumbing work (which they should know how to do) was very strange and didn't work... do they understand how pressure works? Plumbing had to be redone. Still no schedule to finish, not returning calls. Avoid if possible

My tenant scheduled an appointment with them as I own the property and am 2000 miles away. I called the day of the inspection to ask some questions and see what they were going to do and how they would contact me with a report. Felt satisfied that they would do a good job and felt comfortable giving them my billing info (credit card number).

They showed up, inspected the attact, and then told my tenant they needed some more specialized equipment to find the leak. They never returned to the condo and never returned my phone call to see what happened. Now, I still have a leak somewhere and this company wasted both me and my tenant's time and is possibly allowing more water damage to my condo.

COMPLETELY unprofessional. Cannot understand how people run businessess these days treating customers like this. PLEASE, if you are the manager, contact me. I'll revise my review if you make good on what you promised. At present, NOT a company I would EVER recommend to anyone.

David Morrison

This is a difficult review to write because I really want to have positive things to say about my business interactions with American Leak Detection of Columbus. The people I spoke to over the phone and the representatives who came to my house to assess my pool were very professional, extremely polite, personable, and quite friendly. My initial impressions were all exceptionally positive and honestly I still think highly of those people. I should also preface that my experience was skewed by a torrent of personal tragedy and loss faced by the owner of this franchise establishment so it may not be entirely representative of what other people can expect. All that said, ultimately my experience with American Leak Detection of Columbus was quite poor.

I had them come out to assess some fairly major damage a pool cleaner had done to my pool. I knew going into it that I'd have to pay about $300 for them to come out, assess the damage and decide if it was work they'd be willing to take on. They were very up front about it and it was money I was willing to pay given the nature of the damage. Things at this point were still going well. Due to some disputes with the insurance company of the cleaner who damaged our pool it took me several weeks to reply to their estimate and sign it for them. From there they needed to a second more expensive assessment costing me just north of $500. For all intents and purposes it seemed pretty similar to that first assessment except they also tested our skimmer line which also needed to be repaired. At the time this was an investment in getting my pool fixed and I was happy to pay it. However after this visit was when we started having problems. I waited two weeks to hear back from them again before calling to see if they had come up with a plan to repair my pool. They told me they'd been kicking around a lot of ideas but hadn't come up with a plan they felt was best for my situation. The circumstances of my indoor pool are such that I felt this was reasonable and I hoped to hear from them soon. I called again a week later to see if they'd made progress and this time I was told the owner was suffering from tragedy compounded by loss right as the holiday season was approaching. I'm sympathetic to this, I'd certainly be in no shape to handle business decisions under such circumstances myself, but part of the reason I went with American Leak Detection and paid their slightly high assessment fees is because I knew they were a franchise of a larger business and I assumed that meant to some extent that the larger American Leak Detection entity would be responsible. To have everything rest on the shoulders of one man to the point that they're unable to conduct business is a major problem for an entity the size of American Leak Detection.

Because of the situation with the pool cleaner's insurance company I was forced to pressure them a little for an estimate, flat out telling them that if they couldn't provide me with something I could present the insurance company I'd have to go with someone else. So they submitted the most basic possible bid with a slew of caveats about how they couldn't guarantee the work, that it may not be successful should they attempt it,  and some rather large mischaracterizations about the state of the damage to my pool. It seemed almost designed to drive away my business and ultimately I was forced to seek out another contractor which was an unexpectedly arduous process.

So I've paid upwards $800 to have them come out and look twice only to have them not do the work because they weren't capable of handing it. The whole affair has left a rather bad taste in my mouth and while circumstances may well have changed since my experience with them I'd certainly caution potential customers to think twice before engaging their services.