Our water heater sprung a huge leak and we needed to have it replaced. It was, of course, just a few weeks out of warranty. We called a lot of places to gather info, but Plain City was the only company that offered to come out and assess the situation....to see if there was any way they could save us money by doing a repair rather than a replacement. The owner came out himself. It ended up still needing a replacement, and Plain City had the best communication with us. We ended up going with them even though they didn't have the lowest price, because they were trustworthy. Again, the owner came out and did all the work himself. He arrived when he said he would and took the time he said he would take. The work was completed on time, and he left the area clean. A really nice company that I would not hesitate to use again.