Apex Plumbing, Heating, and Air Pros

We are owners of a property that is located 524 miles from where we live. It needed some work so I started googling. I had called a few other businesses but Apex's response time was almost immediate and with a fair price. The work was completed in a timely manner and the property has now been rented. Thanks Apex.

A+ for response time and getting the work done. F for value. They charged $389 to clear a shower drain.

The technician has no knowledge of repairs at all. They only tell you to replace the whole thing because it's old. They can't even specify what the problem is. I asked the guy what was wrong with my water heater, he said 3 different parts and didn't guarantee my water heater working after replacing any of them. Not able to fix anything at all only replace the whole thing. Do not call them for repairs, you will end up buying a whole new unit for no reason at all.

My toilet overflowed after Taco Bell Night last Tuesday, lol! I was worried about water damage so I called these people, they did a truly respectable job! Thank you Apex Plumbing! I will definitely call next time my son clogs the toilet!

I had a 50 gallon electric water heater replaced. It was a swap of the same model on warranty since the 3 year old tank was leaking. They came to take a free look, then left to go get a replacement tank after 30 minutes. They returned back, 1.5 hours later, claiming they had to go to two places to find the correct tank. The tanks were swapped in 30 minutes. I was charged $1,016.00! This was just for labor as the tank was a free warranty replacement!

Apparently, I was unknowingly paying them hundreds of dollars per hour while they drove across town, to two places, to pick up the water heater. Based on my math, I was charged $406.40 per hour for this water heater to be picked up and then swapped. I was not given any specific breakdown of the cost. This pricing is absolutely astronomical and I will make sure everyone I know avoids this company going forward. I do NOT recommend Apex Plumbing Pros.

Robert Whitney and his crew came out yesterday to service our water main as it had had a slow leak when we just acquired the house. As a first time home buyer, I was at first worrisome over how long the project would take or if anything may extend it/make it worse, but Robert and his crew alleviated any fears I had by explaining the process, keeping us apprised as needed and being very diligent. They even showed us how important is was to take care of our leak when they found a hole further down the line. This crew deserves a raise and Apex deserves yours consideration if you are looking for any water line work. They were awesome! Would work with again!! Just a shame I can only give 5/5 when they deserve 6/5!!!

They need to work on their office staff but the gentleman that came out were friendly and in point!

Shawn Scurlock was amazing! He was very professional and efficient and swiftly unclogged my main line. He has a great attitude and put up with my my hovering and questions. I told him his help really made my day! No one likes a problem like this but Apex squeezing me in on a Friday afternoon and their very kind plumber made it a little more bearable. =)

This company is the BEST. Why? HONEST PLUMBERS   They are pretty much in line with what they charge compared to other companies,  but if you really want to know what is wrong they will honestly tell you! I thought I needed to replace a bathroom faucet and had 2 other companies come out and give an estimate,  Apex came out,  took one look at the Moen faucet and said the first plumber broke the aerator by not using the correct tool, just call Moen and they'll send you a new aerator at no charge. He also looked at the drain stopper and said the previous plumber did not replace it cause you have a Moen faucet and a Delta drain  stopper.  He suggested I call the previous plumber and tell them you consider their job from 2019 incomplete and see what they say.
HONEST PLUMBERS.  THIS COMPANY HAS THEM. CALL APEX. You won't be sorry!

I needed help with two things - problems with a hot water heater and a broken fill valve in one of the toilets. I received a very prompt reply from Apex and was able to get an appointment within a day.

The plumber arrived on time. His name is Dusty and he reviewed the two problems. He provided clear information regarding his assessment and potential options. Because I had similar problems with the hot water heater several months back and got a similar recommendation from a plumber from a different company, I chose to go with Dusty's recommendation for getting a new heater.

Dusty came back with all the materials he needed and worked for several hours straight. He was conscientious and professional. I was very happy with his work and would request him in the future.

And all those problems with not having hot water, a mother board that gave confusing error messages, and a fill valve that jumped up into the air every time the toilet was flushed are now fixed. I have hot water in every shower and in all faucets - the first time since moving here about a year ago. Although it cost more than I had anticipated, it was well worth the money.

Thanks, Dusty and Apex Plumbers. I will keep your information for future reference.