Benjamin Franklin Plumbing of Columbus

My neighbor down the street gave this company a recommendation. I trust her opinion so I decided to give them a try.

Over the past few years I've had them:
Unclog a bathroom sink.
Had them provide opinion on repair of a double walled pedestal sink. (Repair vs Replace)
Flush the hot water heater (and show me how to do it).
Look at a leaking toilet tank.

They are always professional and always helpful. Their prices have been reasonable too!

I called to have 3 items performed and the guy shows up and said he was told only about one of the items and that's all he had time for. Wasted time and energy

My 1990 home is still under warranty from the seller. I was pleased they connected me with a local plumbing company with a good reputation. Tim was out to do the repair within 3 hours from when the company called him.

I had a cracked part on my sump pump that was both leaking & spraying water into the middle of the basement floor each time the pump ran. It started small and I could collect the leaks in a 1 gal tub to dump out. Fortunately it was a standard part and Tim had it in his truck and replaced the old piece in 10 minutes! Hooray I didn't have to get up every hour at night to  empty the water until he could come back the next day with parts. I also took the opportunity to ask about moving my washer dryer from upstairs to the basement. He gave me info about the existing plumbing, how it would need to be modified and even a ballpark figure of what it would cost to put in a half bath in that area. He was friendly, polite and very efficient.

Our sump pump quit working sometime during the night. The floor on one half of our basement is damp, but thankfully, nothing is flooded. Things that were sitting on the floor are wet, but many of them are not perishable. There is a patch in the carpet that is wet, but hopefully it will dry out completely. I called our local Benjamin Franklin Plumbing service because I had done business with them before. A technician, Kelly, was here within 30 minutes of the call and replaced the pump in a very short amount of time. He said he had been up since 3 AM and had installed 16 sump pumps before 10 AM. He had to go get 12 more and then get back to work. I asked him when he would have a chance to go home. He said, Whenever people stop calling. Thanks for your help, Kelly!

I can't remember the guy's name but he was amazing. I thought My garage disposal was broken and was fully prepared to pay a ridiculous amount for a new one but to my surprise he fixed it within 5 min. He also fixed some issues with my bathtub all within less than an hour. The price was  way less than I was expecting. I will definitely recommend them to friends & family.

Absolutely great! Found out Friday night our sewer had backed up into our basement. Called them after hours and someone still answered. Scheduled a time for them to come out on Saturday and they called and were able to come sooner, which was great. Tim was here for less than an hour, solved the problem, and even got everything cleaned up. Cost was a lot less than we expected it to be. Extremely happy! Highly recommend.

Michael came and fixed the wax seal around my toilet and he was so patient and polite. Would definitely recommend him to anyone!

We purchased a 60's house in Grove City and the previous owner was a DIY disaster. Ben Franklin has solved several problems for us over these first 2 years of ownership including a complete replacement of our sump pump. Several times we needed our drainage line snaked, cleaned and chunks of the pipe replaced (thank you previous owner for planting ivy that invades our drains right on top of the main drain to the street). The removed a kids toy stuck in the tub pipe. And a major toilet leak fix. I'm surprised they don't have our name and address memorized.

I always double check rates for things we have done and Ben Franklin is always reasonable, especially when you calculate in their pleasantness, knowledge, and ability to arrive so quickly without fail. They also guarantee their work, but we've never had to ask them to come back to repair anything they've done.

We have used this company many times without any issues. Great communication and work. They have always charged a reasonable rate for labor and materials. They are so good I worry they will get to busy and response time will suffer.

I called and made an appointment for the next day, the scheduler was thorough and the plumber showed up on time and made much needed repairs quickly.

The bill was on target with my over the phone estimate. If I were to need a plumber, this location and company would be my go-to.

Poor service and delivery. They had to come out TWICE to do some simple plumbing and did NOT even hook up the drain to a tub. They came out a second time because they didn't measure before they did the drain, so when the tub was put in place, the drain did NOT even line up. Over charged for sloppy service. I would NOT recommend them! I received a call from a manager in hopes of removing my review. I told them what happened and they did not care enough to even try to fix the problem. They just flat out do not care. Again, should NOT recommend!

They were able to fit me in same day to correct a couple leaks in my shower. The gentlemen were very professional and nice. The work was quality, efficient, and reasonably priced. I will definitely use this company again if needed in the future and will recommend them to other people in need of a plumber.

Scheduled me super quick. Lady on the phone was super super nice!! They came during the appointment time. Mike B and Jeff came out. THEY WERE AMAZING!!! Super nice and respectful of my house. Fixed the problem and double checked everything worked. They cleaned up after themselves too. Great with animals!Such amazing service!!!!

Our water heater stopped being able to hold water, leaving water all over that part of the basement every time it was used. We called Benjamin Franklin Plumbing later on a Friday evening and they showed up promptly at 10:30 Saturday morning. Michael came and not only replaced our water heater, but fixed a couple of the pipes that were leaking above the heater free of charge! He didn't have the right piping with him, so he called a coworker in the area who brought the pipes with him. And they took our old heater. Everything was finished, cleanup and all, within an hour and a half! They did an excellent job and would recommend them to anyone needing plumbing repair!

Ben Franklin is our go to plumber and for good reason! We bought an older house and it seems like every six months or so we need service. Every time we have had them out they are on time, knowledgeable, honest, and professional. Last week we noticed a leak under the sink and another under the floor. Fearing the worst we called several companies. The first three told me I had a leak under the slab. This would mean about $30,000 in repairs and almost complete demolition of my home! I decided to hold off until Ben franklin could come out, since I trust them to tell the truth. Long story short, the problem was a broken pipe under the sink. The team they sent to me worked hard, treated me well and FIXED the problem in about 2 hours for only $300! And here I was preparing to get a second mortgage! Almost every other plumber in town told me they would need to jackhammer up my floor, tear down a wall, and replace all my pipes. Always call Ben Franklin first. They're the best people you could ever ask for and they are beyond fair. We're customers for life!!!

I first got hooked up with Ben Franklin by using a website that lets you punch in your issue and contact info, and then the website sends you the names and numbers of three appropriate businesses while it sends yours to them. I was given Franklin and two others, and this one contacted me so quickly I'd barely had time to make sure my phone was on (of the other two, one called me a couple of hours later and the other not at all).

Both that time and this time, they were able to get a plumber -- Tim is his name -- out to my house on the same day. This time it was quite an emergency. Think toilet, think dripping, think downstairs neighbor. The previous time was two! two! two! problems in one. Clogged sink and a toilet tank that wouldn't reliably stay filled.

In both cases, he arrived within the specified timeframe, diagnosed and fixed the problem promptly, and charged what I would guess are reasonable rates (they didn't break the bank, but I don't have much to compare it to). So far I have no complaints.

My sump pump went out and caused flooding in the basement. The staff person, Tim, was able to come out the same day. Hee was very prompt, knowledgeable and professional. He was patient with answering questions we had. Pricing was reasonable and straightforward with no additional fees and charges like I've experienced with other companies. He was quick with completing the work and thorough at explaining things. I will definitely be using them again for future needs and would recommend them for yours!

Normally always a quick appointment, always friendly and excellent service at a fair price. Only thing against them was when we asked for an estimate for a bathroom addition in the basement, told it would take a few days to write it up, that was nearly 3 weeks ago, still waiting. highly recommend them for regular plumbing needs.

Tim's the man! Kept at our disgusting pipes until he found the clog. I get to shower again, which makes him a hero to me.

Very professional, knowledgeable and fast. Pricing was fair, although ultimately we need a new toilet fixture. They will be my go to plumbers moving forward.

Basement started flooding in the middle of the night.  Wasted time dealing with a 24 hour plumbing service in Hilliard who never showed or called back!  Opted to then try Ben Franklin Plumbing...Grove City.  Called around 3:40am and Tim Lott showed up less than an hour later.  He quickly diagnosed the problem with the sump pump and almost as quickly had it changed out!  Due to his quick service, we were able to mop up all standing water out of our basement within 2 hours after he left.  Also, the price was very reasonable, in my opinion, seeing as how this was an emergency call at 4 AM on a Sunday morning!!!

By the way, the first place that we tried called back over 6 hours later to see if we still wanted service!!!  If we had waited for them our basement would have been under many inches of water by the time they would have showed up!!

I called in at 6, Tim was out here at 8, done by 8:30. He delivered at the quoted price, and beat the other company I had out here by $120.

I'm incredibly impressed with their service and will not hesitate to call them again.

Very honest and respectable team. I used home advisor to look for water heater replacement contractors. Tim called right away and was not pushy, gave me the facts and a very reasonable price estimate for the job. They were on time, friendly and even recommended other repairs for potential problems without trying to scare us into fixing it. We have worked with several previous teams but Tim and his team were very comforting and did a great job and explained everything. Definitely be using his team for further repairs in the future! And they didn't add on charges when they got here!

i'd give them zero stars if it were possible...they came out to estimate my plumbing job relatively quickly. the guy said he would have my quote in about 24 hours. well 3 phone calls and voicemails message and 10 days later, they wont quote my job. the receptionist says she cant help but but would pass my message along. horrible customer service. i initially chose them for their high ratings but totally disappointed!! now my plumbing job is not getting repaired and im looking for another company who has follow thru and is interested in a relatively simple plumbing job.

The work got done, but at a substantial cost. My house is a 1958 ranch. I needed to replace the shut off valves (likely original issue) to the washer-one was intermittently leaking.  All costs were explained to me prior to the work being started. The plumbing technician (note, not a licensed plumber) deftly took care of the matter after recommending that he replace both the cold and hot valves at the same time. I estimate it took him less than 30 minutes, including the time it took him to retrieve the parts from his truck. Cost me $430. My other issue was a leaking soaker tub. That took 2+ hours for about the same amount. Note that this is a large company looking to expand into the Columbus market. Whatever happened to mom and pop repair people? I'd prefer that their expansion go someplace else. The work was done to my satisfaction; the technician was pleasant, on time and hard working...the final cost was about a mortgage payment.

Some time ago I called to have a shower faucet repaired. They scheduled a day or two out which isn't ideal with a leaking shower faucet but I was ok with that. Appointment was 4-5pm. Guy called at about 5:05 and said he would be there by 6. I left work early to be there by 4 mind you. 6 pm comes around.. nothing. He calls again at 6:15 and says he is just finishing up and will be there in about a half hour. Frustrating.. not even as much him being late as just not having enough courtesy to tell me BEFORE the time he said he would be there, but fine, I just want it done. I wait.. nothing. 7:30 comes around and he finally shows up at my door. He takes about 15 minutes to fix it, not too bad. Then he starts writing it up and has the nerve to make the remark of Well, it didn't take too long so I'm not going to charge you overtime (or whatever term they use) charges for being out here so late. Really! So $250 for that 15 minute call that you were 3 hours late to and you're going to try to make me feel special by not charging me extra for it? Why thank you! Not. Needless to say, this whole we will pay you if we are late thing is far from true. I would never recommend this place to anyone.

pipes froze over night and they came out the very next morning right on time, the scheduler was very personable. tech was kind and knowledgeable and solved my problem very quickly! will definitely use the next time i have a problem!!

My experience with Ben Franklin Plumbing was outstanding, and no money exchanged hands! I scheduled to have an older valve replaced on a shower that backs up to a vanity. The plumber Tim arrived and informed me that the shower backs right into a stud at an odd place in the wall where a bedroom closet/vanity cabinet/air chase meet. He could replace the valve but would have to do a workaround using a different trim and cutting into the marble of the shower. When I told Tim we plan to remodel the bathroom and replace the whole vanity eventually, he suggested I wait until we do that work to get the shower valve replaced. That way, they could do it the right way with less cost to me. His honest assessment of the current repair (i.e., buying the extra trim part, paying for more labor to cut the marble, mess of cutting the marble) was impressive to me. Trustworthy repairpeople are so valuable! When we are ready for our major remodeling, I will hire Ben Franklin Plumbing without hesitation.

These guys are great! Jeff came out to inspect my parent's plumbing concerns last week. Not only did he not charge them because there wasn't serious problem, he gave them advice on the issue at hand, as well as some advice for his other plumbing concerns. So I decided to give them a call this week regarding some issues I had with my basement drain. Jeff came to my house as well and proceeded to give me great advice on multiple plumbing issues.  I have a house that is about 100 years old so the plumbing can be interesting to say the least.  When Jeff had a question about what would work best, Tim said he would swing by and consult. I had them both here for probably 20 minutes more and we came up with a solution.  They also fixed another issue I had been dealing with regarding my sewage lines.  I'm waiting for a call back regarding the estimate but I have to say my experience with Benjamin Franklin Plumbing has been fantastic, for both myself and my parents. I HIGHLY recommend them to anyone, what a great experience this has been.

My kitchen sink started back up Sunday evening.  My husband took off the pipes, cleaned it out and snaked the wall pipe.  It didn't work.  We tried the homemade baking soda, vinegar and hot water, it didn't do the trick.  Starting Monday morning, I got on the phone and called 4 different handyman services, plumbers.  Make more calls on Tuesday, no one can come the same day.  I finally got a few calls back out of the many calls made, one showed up, quoted a ridiculous amount for snaking a pipe, another show up, snaked the pipe and it didn't work.  I read Amber O's review on this company and called Wednesday afternoon, 3 hours later Jeff was the service person that snaked the pipe, got it working in less than half an hour.  Jeff was also helpful in telling me where to get the pipe cleaner for routine cleaning to avoid backing up.  This company is responsive when others failed to be available.  The price is a lot better than what I was quoted from Eco Plumbing, highly rated here.  Roto Rooter would not quote a job until they show up which I ended up canceling the appointment.  Got my kitchen back!  Thank you! Took me 3 days to find them but I will definitely store their contact for future jobs.