Description
Emergency Plumbing Heating & Air has been family-owned and operated in Delaware, Ohio, since 1977. We offer quality plumbing, heating, cooling, excavation, backflow, and septic tank pumping services. Our professional technicians are standing by 24/7/365 to assist you with your water heater, drain, sump pump, furnace, and air conditioning issues. We are fully licensed, insured, and bonded. We offer regularly scheduled appointments in addition to 24/7 Emergency Service for Residential, Commercial, and Industrial properties. We hold ourselves to the highest standards in Plumbing and HVAC Industries. We hold ourselves to the highest standards in Plumbing and HVAC Industries. We are proud to offer eco-friendly, energy-efficient, and sustainable products to our customers.
HISTORY
Established in 1977.
Emergency Plumbing Heating & Air has been family-owned and operated in Delaware, Ohio since, 1977. We are fully licensed, insured, and bonded. We offer regularly scheduled appointments in addition to 24/7 Emergency Service for Residential, Commercial, and Industrial properties. We hold ourselves to the highest standards in Plumbing and HVAC Industries. We pride ourselves on providing outstanding customer service by being reliable, prompt, and professional. We keep your water flowin' & your heat blowin'
SERVICES
Emergency Services, Heater Repair, Water Heater Repair, A/C Repair, Air Duct Installation, Backflow Services, Bathtub & Shower Repair, Commercial Services, Ductless A/C Services, Electric Furnace Repair, Faucet Repair, Garbage Disposal Installation, Gas Furnace Installation, Gas Line Services, Directional Drilling, Drainage Relocation/Rerouting, Foundation Excavation, Sewer Line Installation, Sump Pump Installation, System Maintenance, Pipe Installation, Residential Services, Sewer Services, Sink Repair, Toilet Installation, Water Filter Services, Drain Cleaning, Pipe Repair, A/C Installation, Air Duct Cleaning, Air Duct Repair, Bathtub & Shower Installation, Boiler Services, Drain Installation, Electric Furnace Installation, Faucet Installation, Flame Sensor Repair, Garbage Disposal Repair, Gas Furnace Repair, Heater Installation, Drainage Installation, Drainage Repair, Hole Excavation, Sewer Line Repair, Sump Pump Repair, Trenching, Leak Detection, Septic Tank Services, Sink Installation, Thermostat Repair, Toilet Repair, Water Heater Installation, ,
Reviews
Obviously it's terrible when you have an emergency plumbing issue. Our issue arose the day after we had moved in so I was at the end of my rope. My experience with emergency plumbing service was amazing from the very first person I talk to you when I called to make my appointment.
Before they showed up they sent me a text message with a picture of my technician, Ron. It included a little biography of him and being the woman at home by myself with my toddler that made me feel at ease.
After they did the diagnosis and gave me the estimate they had to explain to me that they did not have the pieces that they needed in order to fix my situation but they left to go find them and then came back and proceeded to fix my problem. They were at my house from most six hours and they did not leave until almost 8 PM and their demeanor was kind and positive throughout the entire experience. They had to work with my home warranty company which was being difficult and they did not seem to mind.
Ron and his assistant were absolutely amazing. I will definitely use this company if something else happens. And I will be sure to request Ron!
Peter M.
03/06/2023 12:00:00 SA
STAY AWAY! Called Emergency Plumbing on 31 Dec 22 for an emergency repair to a burst pipe. Charged an exorbitant amount of $504.00 to fix one burst pipe. Three days later PuroClean comes in to do the remediation work and reports the pipe is still dripping. I call emergency plumbing back now they are trying to charge me $389.00 for what I already paid $504.00 for. $389.00 for a customer satisfaction visit and to repair their own shoddy work. STAY AWAY! Add to the fact that they have never sent me a bill for the follow up work, but have sent it to collection with a threat to destroy my credit.
UPDATE: Emergency Plumbing offered to let me only pay $189 for them doing nothing, or to fix their prior shoddy workmanship. They admit that their employee spent 1 hour and 2 min for the follow up. It does not take a trained plumber this long to find that there is no leak, so their employee must have been fixing the shoddy workmanship previously performed. That is on them.
Wow! We had Ryan out today to fix a kitchen leak that went down into our basemen. Ryan was fantastic! We were so happy with such a quick response and such a professional and friendly visit. I will recommend this company to everyone that I know.
Thanks Ryan!
It appears that the problem was fixed. It would have helped to know they were charging $268 per hour ahead of time... we told them the main drain was causing a backup in the basement. Why should I pay for the tech to try two smaller snake drains before he finally brought in the larger snake drain in? It seemed like padding the bill and then trying to sell additional things... I suppose it is normal to have to clean up the mess left afterwards; which was worse then when he started. But at least it was fixed?
Michael W.
10/10/2020 12:00:00 SA
Honored the time slot and took care of almost everything. Return appointment was not charged due to oversight. Would highly recommend and will use again if needed. Very patient when booking or confirming work required.
The water main broke on a Saturday, flooding my basement. I phoned another business I have used in the past and they could not come until Monday afternoon, when they could send an estimator. Mind you, I would be without water until they could come out. Fortunately I was given the name of Emergency Plumbing Service and when I called I was quoted a price and they came out immediately and fixed the broken line. They were also very reasonable! I would highly recommend this company to anyone who wants quality work at a fair price!
Chris Rockhold
Joel C.
03/04/2020 12:00:00 SA
I wish I could say enough good things about Emergency Plumbing Service. The drain in our basement overflowed due to a blockage and I had them come to my house. It was the first time something like this would happen to me and I was a bit panicked and agitated. They didn't lose their cool and gave me a first class phone and in person experience. Not only did they get the basement which was about 5 inches deep in water completely drained but they also got my water heater to start working again. They saved me thousands of dollars and I don't know what I would have done without them. Chris and Jen you are both fantastic and so are your employees!
They've always been attentive to our needs. Great folks, fair pricing and quick response. Thanks so much for treating me like a valuable client!!
Emily M.
02/07/2018 12:00:00 SA
I contacted them by mistake, not realizing they are located in another state. One of the owners of Emergency Plumbing still got back to me in about an hour. He was more than willing to answer all of my questions knowing there would not be any work for them.
I am very impressed! Wish I was able to find someone equally as qualified near me. Great people, great company.
Called this company on a Sunday because a pipe was leaking in our basement. They were able to come fix it within two hours. Not an awful price for a Sunday either. Very friendly as well!
Candace T.
06/07/2018 12:00:00 SA
We had a leaking hose bib, and the water was running down into our basement. We called on a Friday to schedule an appointment (non-emergency, as it only leaked when we had the hose running) and got someone out on Monday. Tracy came in and quickly found the problem and got it fixed in a timely manner. He kept us informed on everything he was doing during the whole process. The charge was reasonable for the work done, and our problem was fixed. We would use this company again for future plumbing issues.
Denise B.
09/03/2018 12:00:00 SA
This place isn't even worth one star. Don't call them unless you would like an EMERGENCY in your home.
Called emergency plumbing services about sewer gases backed up in house and Doug came out to see what the cause was. While we were investigating that issue I pointed out other leaks we had been dealing with. Doug took the time to go over all my concerns with resolutions.
When we got our estimate, we felt it was more than fair and absolutely pleased with it, but it was still a bit more than we had on hand. That's where the front office of EPS came in. They were very understanding and not pushy. When we got funds together scheduling was a breeze. ESP sent Pete and Kyle out to fix ALL my issues and they did so professionally. The guys were very respectful and courteous. Highly recommend Emergency Plumbing Services for plumbing woes.
I want to like them, but each time we've contacted them for service their plumbers fail to show anywhere near to on time. And woman who answers their phones is extremely rude!
I've used Emergency Plumbing a couple of times in the last 18 months. Once to replace and relocate an expansion tank in my basement and then to reconnect some gas lines. They were friendly and professional, did a great job, and the pricing was very reasonable. Their quote was significantly less than the quote from Amanda Plumbing, another local plumbing company.
We called twice to have our sump pump replaced and both times we were told it was fine. Both times the basement flooded after we were told it was fine and it had failed. Then, a temporary drain pipe was ran out the basement window. No one came to look at it for another seven days. (we had to call and remind them) Then, they didn't do anything, barely looked at it and told me it would be another 3 days to get an estimate and from there set an appointment to fix it. Meanwhile, my back yard is flooded from the temporary drain and vermin are given free access to my basement. I will NEVER use this provider again! Avoid the incompetence and save yourself a headache!
Not the cheapest, but definitely the most professional plumbing company I've dealt with. The owner who came by for the estimate was extremely easy-going and friendly. He walked me through the job from beginning to end, and they were very accommodating when it came to scheduling.
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