Discount Drain

We've used Discount Drains twice now.  They helped us with a lower level flooding issue by installing a sump pump in our garage.  We also hired them to run a new water line to put an outdoor hose in another location of our house.  While it may seem odd to have a FaceTime quote, the process isn't that much different than someone who comes to your house and does a surface level check only to find out when they begin the work that things are more complicated than they seem.  The good news about the process is that it helps expedite the process so our jobs were completed much more quickly than quotes from other companies (I.e. by the time the person schedules to come look, prepare a quote, and then schedule the project installation much more time has passed).  

Everyone we worked with was friendly, efficient, and professional.  The bonus for us is that our second project was actually cheaper than they quoted because they found a much easier solution when they got behind the wall to see what had been covered up by previous owners. I would absolutely hire them in the future.

I really wanted to like this company. However when they replaced my hot water tank several months ago, unbeknownst to me, to make the new, larger unit fit, the tech shortened my washer drain. In doing so, the washer drain isn't tall enough anymore to properly drain, and there is a deeply curved 'trap', (that wasn't there before), that causes the water to rush back up and out of the drain. I had asked the tech at the time about all the 'left over' PVC pipe pieces, but he'd assured me it was from the old tank- when in fact it was actually my working washer drain that he'd removed and replaced with a shorter pipe, with a very curved 'trap'. He did this in order to make the new tank easier to install, he failed to reassemble the drain properly after removing it to install the tank.
The back of the washer/drain/hoses/etc. are all in a separate room than the front of the washer. It's accessed clear on the other side of the house through a tiny door next to the fridge in the kitchen. I've went in there once to change my furnace filter months ago. I noticed the concrete floor was a bit 'damp', so I put a damp-rid in the room and thought nothing more about it- bottom line, my washer has been draining into this small utility room and flooding for months! There is actually mold on one of the wall studs now! I'd noticed my new flooring warping near the furnace intake vent, but couldn't understand why. It's the only place in the house that my new flooring is warped, chipping. I know now it's from the water leaking under the furnace in the utility room and seeping under the laminate flooring!

Am I stupid for not realizing this sooner- yes, I admit I am. Is Discount Drains responsible for their tech tampering with, and ruining my washer drain- yes, yes they are! They are also responsible for the mold that occurred and the small area of warped flooring as a result of their mistake.
I have contacted them, and I was told they are sending someone out to, dispute the mold. Not a very courteous response at all! If they repair/replace the washer drain so it functions properly as it did before they ruined it, and address the mold they caused as well as replacing the affected floor boards, I will remove this post, however if they refuse to repair the washer drain that their tech ruined, and clean/repair the mold, replace flooring, I will have no choice but to litigate for damages and will continue to strongly suggest not doing business with this company! I trusted them to do the job right, and instead they caused damage to my home with their incompetence! I'm super disappointed both in their workmanship and response to my issue!

Had a sink clog up after a shot glass got into the drain with garbage disposal turned on.  Yelp response was prompt with same day phone consult.  Arrived on time the next day.  Austin was my technician.  Very friendly, polite and funny too!  Great value for the fix.  Would gladly do business with again.

I would've given them a higher rating for replacing my garbage disposal but I've now had to call them back twice due to leaks around it. They have come quickly back out however so I guess that's worth something.

Excellent experience with them!  Came out same day, had the needed sump pump in stock and were able to replace ours on the same day.  Their team were very friendly and professional and we now have our 20 year old pump that was on it's last legs replaced with a new one including battery backup pump!  Couldn't be happier and we will definitely use them again if we have any plumbing needs.

We had an emergency gas line repair needed. We called them on Monday morning, and were at the house by 11am. Arrangements were made for
the repair for Wednesday morning. The job was completed efficiently and effectively. All questions were answered with out delay. The guys were very well mannered and identified themselves with out asking. We are extremely impressed with their professionalism and expertise. We will use Discount Drains if their service is ever needed again. We highly recommend them.

The estimate that we were given at the start, came in $100.00 less, because
they were able to use some of our existing pipes.  We are already planning on having them do another small plumbing job.

Great service from family run biz. Other plumbers I called (EcoPlumbers) used a 3rd party answering service during normal biz hours, I was going to have to wait half a day to even find out if they have any availability for the day! Discount Drains immediately provided scheduling times and the technician even text me to see if he could arrive earlier. Jared was prompt, courteous and very knowledgable. Saved me money on the repair over other Plumbing services such as Waterworks. Discount Drain sent me a text to confirm and had the technicians photo and bio included. Impressive level of service.

Water supply pipe broke where it entered into the house. I called @0715Monday morning and had a pleasant conversation with Kristen(sp?)  She scheduled someone the same day to arrive between 3-5pm. Kept me updated when they were running late. Austen stopped by gave me a reasonable estimate and scheduled work for the next day. Everything came together like clockwork. Utilities were mapped out, city of Columbus had someone find the shutoff valve in my yard (house is app 50yrs old so it was buried and full of mud) Everything was done as planned. This is a great small company to work with and I wouldn't hesitate to call them again or recommend them. Give them a call. You won't be dissappointed.

Quick, professional and reasonable. They did a great job! Would call them again if I have problems in the future

They were willing to send a tech out to try to figure out our sewer smell. First tech (Gage) was supposed to be there between 9am-1pm. He finally shows up at 1:15pm and tells me it can't be the venting so I will need to cut a hole in your drywall but I don't have power tools. So he told me another technician would come within the hour. I waited almost 2 more hours before the last tech (Emily) came. Emily was super helpful (and cut the hole without using power tools so that was frustrating). She went up into the attic and determined the problem was our venting - the very thing i asked about to the first technician and was told it couldn't be. The whole thing cost $200 and when I messaged the company about my discontentment with my wait times (I missed a whole day of work), all of a sudden they stopped responding to my messages although before the job they were very quick to respond. Emily was great but everyone else was less than helpful. She is the only reason this isn't a 1 star.

I had a great experience with this company throughout the process.    I was impressed (and grateful) they could be here the next day, even though I called in the early evening.  Taylor was great.  He talked through all of the possibilities, was thorough, and solved the problem.  I highly recommend Discount Drains.

This is the second time I've used Discount Drains for my plumbing needs. Taylor installed an air admittance valve for our bathroom plumbing that was not properly tied to the vent. Also, Trevor was in and out in 30 minutes after replacing the check valve on our sump pump. Each time the technician was friendly, knowledgeable, and willing to work with our home warranty company. Above all, they were honest, and able to solve our problems. I don't imagine ever needing to use another plumbing company!

After researching and researching and having multiple plumbers to my house to quote what should have been an easy job, Discount Drains not only delivered superior service but also quoted me a fair price.  I had several companies come to my house to quote an easy small sink install with water lines and drain located on the other side of the wall in the basement.  After having several OVER PRICED quotes and one plumber actually show up, cut a huge hole in my wall and decided he wasn't interested, Discount Drains picked up the slack.  Austin came to my house and was dumb founded why another REPUTABLE plumber and plumbing company told me they couldn't do the job.  Three days later, Discount Drains showed up and installed the sink without any issues.  I can't tell you how professional Trevor, the plumber was!  Completed the job in a timely manor, communicated with me and installed the sink and roughed in the pluming with ease.  Can't say enough of my experience.  If you are looking for a quality company that will not price gouge you, call these guys.  TRUST ME, I called all the other guys in the Columbus, OH area!  Thanks Discount Drains.

Trevor did a great job! He came in through our warranty for a toilet issue that he quickly remedied and also discovered some unrelated issues with our water heating and piping in our basement. He is very detailed in his work and in noticing areas to improve the plumbing. Much appreciated!

I have used Discount Drains on two separate occasions. Each time, the plumber was on time, respectful of our home and friendly. They do excellent work at reasonable prices and always clean up when they are finished. I was provided with an initial quote and assessment upon their arrival and consulted with any recommendations as they were doing their work. I would highly recommend Discount Drains to anyone and will continue to use them for all future projects.

horrible job. they screw up our floors in our kitchen for no reason being lazy. also had a water heater installed and they used shark bites instead of wielding they we just lazy 100% not recommended