Best Businesses in Columbus, OH

Great business, very professional from the receptionist to the installers. We are so thankful we found these good people! Keep doing what you do!

These guys are honest guys. I knew the owner when he worked at another competitor as their lead manager. Did a ton of work for our rentals and was always professional and communicative. After he left, the company went down he drain (no pun intended.) I found out that Brent started his own business with Nick doing plumbing work. They do a great job and I call them for all of my plumbing jobs. The only problem I think they have is that they are pretty busy, so sometimes it takes a while to get out to us so if you have an immediate problem, I would call but not sure how quickly they can respond due to the amount of business they are experiencing.

Very professional, responsive and explained all options. Highly recommended. Family owned local business.

This review is related to billing issues D & L plumbing refused to fix in a reasonable and fair manner.

After working on an initial clog in my drain, D & L plumbing contracted with Drain Master to finish the job they could not.  Drain Master came out and found that a small piece of PVC pipe D & L installed was completely filled with a solid, crystallized substance. Drain Master informed me someone must have poured something down the drain to cause the clog.  No one in my family poured anything down the drain or touched it after D & L left. Drain master replaced the PVC pipe D & L installed, and everything worked great. D & L refused to refund the $184 I never should have been charged, as I did not cause the issue Drain Master fixed.  D & L was also not upfront or transparent in communicating that they intended to charge me $184 for what was roughly 20 minutes of Drain Master's work.

D & L Plumbing billed me for three hours of their labor for this job. When I saw the bill, I knew this was not correct, and inquired as to whether I was billed for when they needed to go back to the headquarters for needed supplies. I was informed that I was not charged for the trip to and from the business location, but that the workers clocked four hours but worked three at my house. While I did not watch the exact start and finish times, I received a text that D & L was on their way to my house at 1:16 PM. My wife arrives home from work no later than 4:20 PM, and they were already gone when she arrived. I was told that an hour was taken out for travel time to get the equipment, but that is not possible. I should have been billed for two hours of labor and not three, but they did not refund this hour.

D & L also sent out two technicians when I only asked for one.  The second gentleman appeared to be learning, and I did not agree and was not asked if it was okay to pay for someone's training time.  The trainee was a very nice guy and will probably be a great plumber someday, but the bill was deceptive, as it did not itemize the second technician's charge.  This charge was removed when I complained about it, but I never should of had to do that.

I found trying to resolve the billing issues in a reasonable fashion very frustrating, as the person I was interacting with was not at my house and was essentially telling me I was wrong when he was not there.  I did not appreciate essentially being called a liar when I was here and saw what happened.  The main D & L technician was great, but I do not trust the management or their billing practices.

Drainmasters is the most knowledgeable and professional company in Columbus. We had a huge sewer line issue and Charlie rectified the problem promptly and efficiently along with his expert staff. Tina the office manager coordinated the work appropriately. Russell and his sons, Ridge and Ryan, along with their associate Tom diagnosed and used state of the art technology in TRENCHLESS sewer repair and lined our entire main line without ruining our yard. The job was efficient, professional, clean and time sensitive. I highly recommend this outfit for jetting, descaling, and repair of any plumbing lines. We are so happy to have them as a future resource.

Matt is the best! He has been my plumber since I bought my first house 19 years ago. He tells you what needs done, gives you all the options and price, and then takes care of it. He always checks out everything to make sure I don't have any other issues I need to keep an eye on. I won't use any other plumber. He's just a really good, kind soul, too.

I took a chance with this company even though there were no reviews for me to compare and I want to say that I am pleased with the work they completed.  I was later informed that today was their first day advertising on yelp, so hey I took a chance and it worked out perfectly. They replaced my 100amp breaker panel with a 200 amp service they were informative, polite, and respectful and $250 cheaper than everyone else!!! Great job guys and you definitely made not only a customer but a friend

Worst service ever!!!  Our family has used them in the past and never had any issues. My mother had a gas leak and called Bartholomew to come out for an estimate. The FIRST sign of bad business is when they couldn't give an exact date when they could come out, they just said, In a few days. So my mother had to wait around the house until they showed up.

Well, they called and said they would come on a Friday, they never showed up or called to say they couldn't make it. When my mother called on Monday to find out why no one showed up on Friday, the young lady said they were really short handed and did not give a reason for no one calling to reschedule. That's the second sign of bad business.

Once they finally came out, they did the evaluation and said they would call her later that day with the price. Of course, no one called. When we called to find out what the cost would be, the lady rattled off the price almost immediately and said they would be out the following Wednesday. Guess what, you guessed it, no one showed up or gave a courtesy call. That's the THIRD sign of bad business.

After a couple days of not hearing from Bartholomew, we called again. This time we were told no one has been out because of the rain and they have to dig. That's funny because no one mentioned having to dig when the evaluation was done. So now they are just flat out lying to us, which is the FOURTH sign of bad business.

So now we're waiting for the rain to stop which of course it rained 7 days in a row so there was no telling when they would show up. We made another phone call to get an idea and they said they were waiting for the parts to come in they had to order them. Hmmm... Why weren't the parts ordered well before now or after the estimate was done was our question, and of course they had no answer.

Tuesday we called and they said the parts just came in and they will be out and Wednesday the next day. Well someone did come out in the morning looked around and said she will be back he had to go pick up the parts. Ummmm....Why did you come without the parts to begin with with my mother's thoughts, but okay whatever. I'll give you one guess what happened......yep, he never came back. When I found that out I called myself to see what the deal was and I was told by the owner's wife she didn't know anything about anyone coming out because she was not in the office all day but she will call the gentleman that came and have him call my mother. Wait for it.......wait for it....

I found this company to be a waste of $120 and 2/12 hours of personal time from work. Will be calling another company out today. Workers seemed disinterested asked no questions and didn't solve both my issues with my basement floor drains. Was a complete waste of my time and money. Never again!

The worst, most unprofessional group of plumbers! Was told all this stuff I would need to fix the problem and told 2 to 3 people would be here the next morning, when only 1 showed up and didn't want to do the job. After several calls to see where they where finally did something. They wanted to charge over $1,000 and try to sell more products. Thankfully the problem has been resolved without their lack of help.

While Mike is very professional sounding on the phone, what I actually needed was someone to show up and do the work. He is great at scheduling the work, but not at actually showing up with the equipment and DOING the work.

We called Handley to fix a leak in our pipes and he came out, said he fixed the issue, we paid him $80, and he left. Then we checked, and the pipes were still leaking. He came out three more times in attempts to fix the leak. Each time he left he said that he fixed the issue, but after laying down newspaper, we found out he had not. The leak kept changing location. Finally we got fed up with his inability to fix the leak and how disorganized he was, so we called Russell Strouse ((614) 496-6694) who was able to fix the leak in 30 minutes with no issues--he's great! I called Handley and asked for a refund, and he refused. I will never use his services again, and I recommend you don't either.

Showed up 6 hours late, said he fixed my toilet but an hour later it was worse than before. When I messaged him about it he made a racist comment about how we should be lucky we're allowed to have private bathrooms.