D&L Plumbing

I called D&L in the morning and they were able to have Tom come that same day!!  The kitchen Faucet  has a leak and he fixed it and showed us what to do.  He gave us some other suggestions which was great.  Thanks D&L

This review is related to billing issues D & L plumbing refused to fix in a reasonable and fair manner.

After working on an initial clog in my drain, D & L plumbing contracted with Drain Master to finish the job they could not.  Drain Master came out and found that a small piece of PVC pipe D & L installed was completely filled with a solid, crystallized substance. Drain Master informed me someone must have poured something down the drain to cause the clog.  No one in my family poured anything down the drain or touched it after D & L left. Drain master replaced the PVC pipe D & L installed, and everything worked great. D & L refused to refund the $184 I never should have been charged, as I did not cause the issue Drain Master fixed.  D & L was also not upfront or transparent in communicating that they intended to charge me $184 for what was roughly 20 minutes of Drain Master's work.

D & L Plumbing billed me for three hours of their labor for this job. When I saw the bill, I knew this was not correct, and inquired as to whether I was billed for when they needed to go back to the headquarters for needed supplies. I was informed that I was not charged for the trip to and from the business location, but that the workers clocked four hours but worked three at my house. While I did not watch the exact start and finish times, I received a text that D & L was on their way to my house at 1:16 PM. My wife arrives home from work no later than 4:20 PM, and they were already gone when she arrived. I was told that an hour was taken out for travel time to get the equipment, but that is not possible. I should have been billed for two hours of labor and not three, but they did not refund this hour.

D & L also sent out two technicians when I only asked for one.  The second gentleman appeared to be learning, and I did not agree and was not asked if it was okay to pay for someone's training time.  The trainee was a very nice guy and will probably be a great plumber someday, but the bill was deceptive, as it did not itemize the second technician's charge.  This charge was removed when I complained about it, but I never should of had to do that.

I found trying to resolve the billing issues in a reasonable fashion very frustrating, as the person I was interacting with was not at my house and was essentially telling me I was wrong when he was not there.  I did not appreciate essentially being called a liar when I was here and saw what happened.  The main D & L technician was great, but I do not trust the management or their billing practices.

We live in a old home with lots of plumbing challenges. D&L has come out several times in the last few years and each time they work quickly, cleanly, and politely. No hesitation in referring them to others. Invoices come by email and I pay online in minutes.