Worst service ever!!! Our family has used them in the past and never had any issues. My mother had a gas leak and called Bartholomew to come out for an estimate. The FIRST sign of bad business is when they couldn't give an exact date when they could come out, they just said, In a few days. So my mother had to wait around the house until they showed up.
Well, they called and said they would come on a Friday, they never showed up or called to say they couldn't make it. When my mother called on Monday to find out why no one showed up on Friday, the young lady said they were really short handed and did not give a reason for no one calling to reschedule. That's the second sign of bad business.
Once they finally came out, they did the evaluation and said they would call her later that day with the price. Of course, no one called. When we called to find out what the cost would be, the lady rattled off the price almost immediately and said they would be out the following Wednesday. Guess what, you guessed it, no one showed up or gave a courtesy call. That's the THIRD sign of bad business.
After a couple days of not hearing from Bartholomew, we called again. This time we were told no one has been out because of the rain and they have to dig. That's funny because no one mentioned having to dig when the evaluation was done. So now they are just flat out lying to us, which is the FOURTH sign of bad business.
So now we're waiting for the rain to stop which of course it rained 7 days in a row so there was no telling when they would show up. We made another phone call to get an idea and they said they were waiting for the parts to come in they had to order them. Hmmm... Why weren't the parts ordered well before now or after the estimate was done was our question, and of course they had no answer.
Tuesday we called and they said the parts just came in and they will be out and Wednesday the next day. Well someone did come out in the morning looked around and said she will be back he had to go pick up the parts. Ummmm....Why did you come without the parts to begin with with my mother's thoughts, but okay whatever. I'll give you one guess what happened......yep, he never came back. When I found that out I called myself to see what the deal was and I was told by the owner's wife she didn't know anything about anyone coming out because she was not in the office all day but she will call the gentleman that came and have him call my mother. Wait for it.......wait for it....
