Best Businesses in Columbus, OH

The office staff was very polite and helpful. They bailed us out last minute after a different company failed to show up. The truck actually arrived a few minutes early and he got right to work. They charge by the hour and he didn't lag or miss a beat, got to it and kept at it until done. Cleaned up well and everything back in order. Would definitely recommend. Not five stars because they are expensive! But saved us and did good work.

Sewer Pro will be our plumbers from here on out.  We had another plumbing company come out to our house earlier this week and they told us that we had a serious sewer line issue that needed to be address as soon as possible.  They also quoted us an exorbitant amount for the repair.

We reached out to Sewer Pro for another quote. They looked at the video from the other company and in their professional opinion after seeing it they did not see any need for immediate repairs or the urgency the other company was stressing, but the owner offered to still come out to the house.

Tom came out today and listened to our entire story. He even inserted his own camera in our sewer line just to get a better idea of the condition of our line with his eyes. He shook his head and said that he sees nothing that indicates we need any repairs.

Tom did not charge us anything for his visit today or the quote and he saved us from being taken advantage of a predatory plumbing company in the Columbus area. We could not be more thrilled to have had Tom out at our house for a second opinion.

If you need a honest, local plumber please give Tom and Sewer Pro a call. They will treat you fair.

Wow. I was blown away by the service & honesty of Windsor Rooter/Plumbing. You know how sometimes you come across that honest, down to earth company that you'd be happy to do business with? Windsor is hands down one of those companies.
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We needed a plumber to fix what we thought could be a root intrusion, a clogged main, or a break in our main sewer line. My wife gave me the name of two companies, that she had researched, to call and set up initial appointments. Windsor could not do the day of but I was promptly scheduled for the next day. It was a breeze to make an appointment with Windsor.

The other company, could come that day but, couldn't give me even a ball-parked time frame of when they would be there. I got just a 30 minute warning call that they were on the way. The other plumbing company quoted that the repair basically required ripping up part of our driveway to replace sewer pipe and the addition of an access pipe. This was to eliminate their diagnosis: a clog cause by an intrusive tree root into the terracotta sewer pipe.

As with any possibly large home project we always seek out additional opinions & quotes... And boy, am I glad we did!

Justin, the guy that met me for the appointment was honest & straight forward. I gave him the run down of what the company the day prior had told me and we decided that he'd run a camera down and give me his analysis of this 'let's rip up your driveway' root intrusion.

Pretty sure that we he came across the root that he said something along the lines of, 'That's it?'. After running a camera down he let me know that he would not feel ok with ripping up a driveway to fix that small intrusion. That there were much less invasive ways to handle this small amount of root in the sewer line. He did point out a spot a little further into the line from the dreaded intrusion that at some point might become disjointed at a bend in the pipe- something that the initial company didn't mention.

All in all, a root intrusion that nearly cost us a massive chunk in repair costs was handled for far less.

Great contractor to work with. Does excellent work. I highly recommend Ryan and his crew.

This is the second time I've used Mr. West's services for my plumbing needs.
As usual he did an excellent job.  Very professional.  
When he makes an appointment with you he keeps it and shows up when he says he will.  
I will gladly call him again if I have other plumbing issues.

Thank you Eddie, you are the best.

Deb Freitag

I went onto the Nextdoor app to try to find a plumber because I had just moved into the Centerburg area. I bought a house that was well over 120 years old and I had no clue how old the sump pump was. I knew that it was making a very loud noise and it didn't seem to be doing the job properly however it has not stopped running. I had already made an appointment for them to come out and give me an estimate to replace the sump pump. Brad showed up that morning and not only did he change the sump pump for me he was done quickly and very polite I have hired them to come back and install a back up sump pump I highly recommend this company their prices are reasonable and they do what they say they're going to do with explanations and estimates before they start the work. I prefer to support a local business as opposed to larger corporations

Very poor response to calls. I have left three messages over a two week period and they do not call back. Very disappointed as they have done work for me in the past.

Scott is nothing short of EXCEPTIONAL! We were in the middle of a renovation nightmare and Scott saved us. He came and fixed everything. He works with the precision of a surgeon; the quality of his work cannot be matched. On top of that, he is incredibly responsive - I recommend texting the number on the answering machine. He came to our home immediately even though it was not an emergency.  It was a big job that he got done quickly so our renovation could keep moving. He stayed late both nights to finish the job. He exceeded our expectations in every way!

Just completed my spring checkup, and once again, all Techs, Electrical, Plumbing, and HVAC, are courteous, professional, and provide services that are spot on. Folks, the Carps Club is worth your money; sign up and you won't regret it.

Sincerely, Devoted Clientspring

Scott

Had an appt scheduled for more than 2 weeks to have Long's Plumbing replace an outside faucet and a broken water line to that outside faucet. Appt was scheduled for 9-11 am. I called at 11:30 am. They are running behind schedule. I called again at 4:30 pm. Yes, they will still be out today. It it now 8:10 pm. Do you still think they are coming? No call. No apologies. I've wasted an entire day, waiting for a plumber.
My time is just as valuable. VERY UNPROFESSIONAL !!!

This guy is a complete thief. He is not licensed to do plumbing. He stole money from me and actually the police are even looking for him. Don't hire this guy he is a scam artist. He stole $900 from me it never showed back up. If you see this guy call the police they are looking for him.

Robert Jarrett was contacted to complete my basement project. He didn't complete the painting, drywall and laid warped flooring. He stated he would correct the issues. He is MIA after being paid. Haven't been in contact with him in over 6 mos

My new house has the unit installed by them.  I was on contract for a few years.  The unit had many issues and looks like 20 yr old instead of actual 5.  I got an impression that some of their technicians are clueless. They had to send someone else to fix previous mistakes.   I finally had it when my 5 yrs old heater stopped working couple weeks after American maintenance visit.  Sure enough -it was a weekend.  When they offered outrages weekend rate, I knew I had to cancel.  Which I did.  Will never call them again

These guys ripped me off big time.

I needed an new tub shoe and shower valve/trim kit/tub spout installed. Their plumber replaced the existing copper with compression fittings and plastic tubing. This was corner cutting of the highest level. We expressed that we were not satisfied with temporary fittings and needed permanent ones. He then installed nipples to attach the pieces of tubing that he had previously plumbed in. When he left, our showerhead was dispensing water even though the diverter knob was not engaged.  He came back out and could not figure it out; he changed literally every component except for the incorrect plastic tubing and nipple fittings, and then threw up his hands, completely clueless. I tried to explain that he had restricted the flow causing the valve cartridge to prematurely divert water to the shower head. He refused to believe me. He then gather up his things and left, taking my shower trim kit lever handle with him.

He took many hours more than expected to do the work, coming back several times in several days and couldn't figure out the problem he had caused with his own incorrect plumbing. He left with parts we bought and wasted us $500 dollars. He made a mess and didn't clean it up. He took a dump in my toilet while he was there and left it for me to admire.

I contacted the company to make things right. They refused.This company is a joke.

UPDATE: it's been over a year ago and I am STILL pissed about the way these morons treated me. but, bright side, because of this pathetic excuse of a plumber and a study in how to provide the WORST customer service, I took it upon myself to learn how to plumb. I tore their 'work' out and did it myself. So ... thanks? I guess? Thank god I'll never need to call you idiots again anyway. Best of luck. You're gonna need it.