Best Plumbing Services in New York

We bought a historic home in Maplewood over the summer and wanted to find a reliable heating system & plumbing guy to service the vintage (probably 50+ years old) boiler and radiator system, as well as do some plumbing work.  A neighbor recommended Gateway.  They were booked up for a while, so we called Roto-Rooter to come out and unclog a drain.  The Roto-Rooter guy wanted $379 to unclog one bathroom sink -- WHOA!  Then he asked if we'd be willing to pay $150 or so, cash.  We decided to pass on that offer and wait for Gateway.

SOOOOO GLAD WE DID!  Gateway showed up on time for the appointment and sent two men (Sean and Greg), one to focus on the boiler and the other to do the other plumbing work, so I wouldn't be spending my whole day watching a plumber's butt.  They gave us estimates before starting any work -- $185 for the boiler service, and $65 to unclog a drain (that's $300 less than Roto-Rooter for unclogging the drain).  They got to work quickly and efficiently, showed me what they were doing, and explained what I needed to do every couple weeks to keep this boiler working efficiently.  

Here's the best part -- after they serviced the boiler, the secondary fail-safe system triggered and the boiler wouldn't restart.  They identified the problem and had the part in the truck which surprised me somewhat as this is an old system.  They explained that the part was $465, I authorized it and they installed it.  It still didn't work.  They traced the problem to a brittle switch in the electrical system, re-connected it, and the system worked.  THEN they took off the new part, put my old part back on, proved that the old part still worked fine, and charged me ZERO/ZIP/ZILCH|/NADA for parts and service for this task.  Clearly I was an ignorant sucker that would have paid them $465, but they went out of their way to verify that that was necessary before selling me the part.

Sean and Greg are two personable, honest guys who take pride in their expertise, craftsmanship, and customer service.  They like working for Gateway because it is an honest shop, and because it's a Union shop that trains their men up and provides benefits.  In addition to doing plumbing work on-call, they also have the opportunity to build their skills and expertise by working on new construction projects.

So, if you want honest, enthusiastic professionals who will give you fair estimates before starting the work, explain what they're doing, and educate you on the systems you own, call Gateway.  If you want to be grossly overcharged, there are other places out there who will be happy to take your money.

I dont need a plumber every day... but when I do, Guarini is the only one I would use or recommend.  These guys are great.  Today I had banging noises in my furnace, I called them, they were there before their estimate, took care of the situation, and were out in a little over an hour.  Chris was great, he explained what he was planning to do and what he thought the problem was, and sure enough, fixed it right away.  
I have only great words and recommendations for this Plumbing and heating company.... I have used them on an off for over 18 years.  They are the best you can get in Jersey City!

Just brought a water tank from. The customer services there was awesome. The manager helped me the whole way and even gave me a discount.

My parents and I have been using Robek for all plumbing needs for over 20 years; great quality of service, always reliable, family run business.

My service call to American Water Resource was contracted out to Liquid Tech Plumbing & Heating. I received a call from the office to schedule the visit, email notification when the plumber will arrive. Plumber was friendly, did not make a huge mess and found the issue very quickly.

Nice service , want to order again today for the next few minutes of service and I will wait for you to get in the shower and I will wait until you get the food there and I'll be there for your meeting at your place in order to get your service call please let me know if you want me to come to pick me up for your meeting please thanks so I will have a good night love to see you later today ok thanks

Our pipes got frozen from the two consecutive sub 20 degree days. Tried every troubleshooting method before calling for back up. Mike was able to come by.. look it over. Prescribe a few things. Then he returned and noticed minimal change so he went to work. He did not give up and eventually found the issue. Using innovative techniques he got it going. Will have water and heat tonight! Thanks fenix!

I have hired Richie for years for drain issues and have always had a great experience.  Honest, reliable, and explains matters.  He is an outstanding guy.

It is so rare to find someone who both knows what he is doing technically AND is professional, courteous, and responsive. Jimmy is all of the above. He responded to my initial inquiry within minutes, came out for an estimate that day, sent me a written estimate within 24 hours, and answered all my 101-level questions patiently over the phone. The work was completed efficiently, cleanly, and dare I say beautifully. Especially as a new homeowner, it is such a relief to find someone who takes the time to provide true customer service and expertise, rather than simply getting the job as quickly as possible. I've found my guy for any and all plumbing issues from here on out.

I had Alive Plumbing come out to fix my plumbing and they were fabulous. They are so friendly and nice and when they work they keep their area clean, which I love. They do such fantastic work that I will always call them to come and fix any plumbing problems that I have.

Unless your issue is urgent it may be a wait to get a visit from Jimmy.  He always pulls through when in need and never has to come back to take another look. One visit and your problem is fixed. Thank you!!

Would use them again and would recommend them to others.

Used them twice. Good service, excellent work.

Called twice on Wednesday morning when my heater stopped working and the kids were home from school and never received a call back and it is now Saturday morning.  Luckily I found another local guy who was at my house within 2 hours and heat was up and running that night.  Even if you couldn't get to me that do the professional thing to do would be call back.

john helped us with our outdoor kitchen installing the water and gas lines.  he was great to work with, honest and got everything done we needed.

I needed a new water heater after sandy and Bill came over to install it. Professional, neat work and I've never had a problem with it since, he did the job right. Some plumbers in the past have done poor work that starts to leak months later, but I've never had s problem with bill and will continue to recommend him to friends and family

On February 2 2022 I finally received a link to an invoice for a job that was done December 1, 2021. On February 3, 2022 I requested that the invoice be corrected with the work date it was actually done on December 1, 2021. I also had to modify it and send it back to him to indicate that the balance was paid on December 1, 2021. Though I do appreciate this plumbing service's availability for emergencies but for its pricey cost I don't think customers need to be pulling teeth to get a correct invoice in a timely manner nor to play phone tag. I hope and trust this review would be able to be of encouragement for this business  to up scale it's professional game.

This company seemed like they were good and very pleasent on the phone but then after coming a day later than expected the plumber lied about the time he spent at my house and totally ripped me off. I should have made them write it down when arriving and leaving but instead I stupidly trusted them. I also don't believe that they didn't go for lunch for an hour while getting the part. I will never use them again!

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