Best Businesses in Saint Louis, MO

Embrich is the best!  The repairman came out and diagnosed the problem with my water heater the same day I called. He explained everything thoroughly and was very professional. The part had to be ordered, no fault of theirs. Then the owner came back at a time that accommodated our schedule and replaced the part. Thank you!!  

A+++ service once again. Thank you!

These guys are wonderful! Showed up really fast, got to work and had the clog cleared fast for only $85.

We decided to replace our air conditioner and Mike came out and gave us a great estimate. We went with them and everything was put in on time and customer service was great.

Outstanding service from a family-owned business. The service was great from start to finish! We will definitely be using them the next time I think I can tackle a project myself, and subsequently fail. Thank you for the great service and outstanding work!

A pipe burst on Christmas Eve. They helped me troubleshoot that day and sent a plumber Christmas morning so I could turn on my water. They're competent, pleasant and respectful.

He was able to help us out with our bathroom vent.  My husband got stuck & we needed someone that could repair & get the job done. It worked out perfect! Fair price & good quality work!

No called no showed 4 times before I gave up and found someone else. I should have known that the prices were too good to be true.

Possibly the worst plumber ive ever hired. They refused to wear masks and the installation job they did barely held up for 24 hours before it leaked all over my bathroom. WARNING DO NOT USE THIS COMPANY

DO NOT hire this business! After they destroyed our yard in 4 attempts to fix a sewage line problem, we had Metropolitan St. Louis Sewer District (MSD) inspect their work. MSD found that 4 times over Jay Mess used illegal connections to cheat around doing the correct work. They are lying, cheating thieves! We couldn't be more pissed off with their service, the sink hole in our yard, and our destroyed property. #nightmareService

Today the nicest and professional plumber repaired our burst pipe and put in new frost free faucet. He arrived on time. Much appreciated. He explained exactly what was needed. Had to opened the drywall access panel by sawing. Of course he asked permission first. But all was very clean when he left. I know how messy drywall dust can be. I recommend this company highly. Even though no one wants to pay for plumbing I was impressed how fast, and professional it all was. Thank you for a job well done.

Called them out to fix a leaking pipe in the basement.

Good:

They came out fast.
They took care of their mistake when they made it.

Bad:

They misdiagnosed the problem - First they charged us about $280 to pull the toilet and reset it with a new wax ring. Fine. A few days later the pipe in the basement was leaking worse than before so we called them back out. Turns out it was a cracked pipe. The cost was $625 to fix it and they applied the $280 already paid.

So...?

So I got a a new wax ring and a cracked pipe fixed for $625. Not too bad I suppose. I don't mind paying for superior service. I don't even mind paying significantly higher prices as long as the service is great. The HVAC company I use is much higher than most but their service is also far superior than the other HVAC companies used. I can't say the same about these guys. The guy shows up in a hooded unmarked sweatshirt and when I answered the door he just barged on in without introducing himself, muddy boots and all. He was very friendly but constantly reminded me that this was going to be expensive. The whole thing just rubbed me a little weird. I would not use these guys again but don't have anything abjectly horrible to say about them. Maybe you will have better luck!

If you need a professional, Silvio is the man for the job. Silvio initially came in to diagnose and fix a leaky shower drain, and ended up discovering that all of the plumbing for our 2 upstairs bathrooms was done incorrectly. At several points during the investigation, Silvio stopped to explain to me what he was seeing, and why it was a problem. He also discussed potential simple fixes that some plumbers may try that would not fully solve the problem. In the end Silvio and his team spent the better part of two days ripping out and then rebuilding the drain plumbing for our bathrooms. I appreciate the time and thought they put into the work, the quick turnaround, and the extent to which they value getting to job done right. Will definitely be calling Silvio for any future plumbing needs around St Louis, but I think this house is good to go now!

I disputed a bill and made 3 phone calls to discuss my issue with them and each time was told they would have someone call me back and NEVER once did I receive a phone call.  I can't believe they can treat a customer that way, totally unacceptable.  I was calling because I had the same exact pipe break 3 different times in same exact spot over a 2 year period.  I was actually hoping they would fix my pipe the first time.

Please please review all the reviews, not just recommended reviews from Yelp. Scroll to the bottom of the page, there are dozens of similar experiences there.

PSA:  To all my dear customers, friends, neighbors, and everyone in Webster Groves Community Connect PLEASE STAY FAR FAR FAR AWAY FROM THIS COMPANY!  This company is terrible to work with and will rip you off on a heart beat!  They recently did sewer lateral work for the city and the previous home owners that lived next door.  Now we have a we a sweet little lady that lives there that is in her 70s.  When this company finished the work they filled the hole they dug with dirt but DID NOT FILL IT BACK UP THE PROPER WAY.  They left a huge hole from where the ground settled and they had not put the correct amount of dirt back!  

The homeowner called the company to get them to come back and fix the hole, but the wife of Mike Jackson ( facebook.com/mike.jackso… ), Crystal Gaugh ( facebook.com/crystal.gau… ) yelled at her through the whole conversation and told her they wer NOT responsible for it that she was.  When my neighbor told them that Webster said it was the plumbers responsibility the women yelled at her some more and took her name and number saying she would have her husband get back to her.  NO ONE CALLED HER BACK!

I being from the industry, did a favor for my neighbor and contacted the plumber directly.  I explained what had happened and he was going to look and see what happened and call me back later that day, well he LIED!!  NO RETURN PHONE CALL TO EITHER OF US!!!  I highly recommend that you never use this company and if your builder, contractor, remodeler, or designer is using this company insist that they work with someone else!  There are much better options for you and I can help you find them!

#horriblecustomerservice #badplumbing #OverPromiseUnderDeliver #doeswrongbyothers #mistreatment