PSA: To all my dear customers, friends, neighbors, and everyone in Webster Groves Community Connect PLEASE STAY FAR FAR FAR AWAY FROM THIS COMPANY! This company is terrible to work with and will rip you off on a heart beat! They recently did sewer lateral work for the city and the previous home owners that lived next door. Now we have a we a sweet little lady that lives there that is in her 70s. When this company finished the work they filled the hole they dug with dirt but DID NOT FILL IT BACK UP THE PROPER WAY. They left a huge hole from where the ground settled and they had not put the correct amount of dirt back!
The homeowner called the company to get them to come back and fix the hole, but the wife of Mike Jackson ( facebook.com/mike.jackso… ), Crystal Gaugh ( facebook.com/crystal.gau… ) yelled at her through the whole conversation and told her they wer NOT responsible for it that she was. When my neighbor told them that Webster said it was the plumbers responsibility the women yelled at her some more and took her name and number saying she would have her husband get back to her. NO ONE CALLED HER BACK!
I being from the industry, did a favor for my neighbor and contacted the plumber directly. I explained what had happened and he was going to look and see what happened and call me back later that day, well he LIED!! NO RETURN PHONE CALL TO EITHER OF US!!! I highly recommend that you never use this company and if your builder, contractor, remodeler, or designer is using this company insist that they work with someone else! There are much better options for you and I can help you find them!
#horriblecustomerservice #badplumbing #OverPromiseUnderDeliver #doeswrongbyothers #mistreatment
