Flow King Rooter

My drain is the basement was backing out and flooding everywhere! I called around 8 companies and Flow King was the only one that answered and was able to make it out right away. There are a lot of companies out there, but I recommend these guys. They're friendly from start to finish, honest, and get the job done right. Thanks again

Initially, I called on this company because of the outstanding ratings. However, after they came out on the initial emergency call, their contractor snaked the pipe from outside our house which is also where we run our business from.  He stated the pipe was broke and needed to be replaced and that was it. I paid them $405.00 for emergency service and that was all we got.  I ended up having to have my brother in law come over and snake it for us and we eventually got relief after like two days of draining water from the inside of the basement pipe where it flows to outside.  I set up for Flow King to come and fix the issue but they couldn't come on the scheduled date due to rain. The next scheduled time was due to me having to leave town for a family emergency. In the meantime, another vendor came over took a look as well and discovered that it was a piece of pipe that was lodged inside the actual pipe that caused the back up.  I had given Flow King a deposit in good faith of $2,202.28 and when I called and spoke with Savio about not going through with his company, he stated he was going to take an additional $400 from my deposit for pulling permits and cancellations etc.  I tried to reason with him but he kept talking over me. I would listen to him talk for minutes but the minute I started to talk he would rudely interrupt me and not hear my side and this went on for 30 minutes.  I ultimately hung up and called my credit card company for resolve.  This story goes on and it's not done yet as far as me getting my 2k back for work that was not performed, no signed contract etc.  I tried to talk to Salvio again about this and again, he was rude, accusing me of taking money from his business etc.  This person has over $2000.00 of my money that he did not deserve and he lied about pulling permits from City Hall to do work here and several other lies this company put together to tell the credit card company.  He called me, a consumer a liar!!!!! Beware when using them and get second opinions before you allow them to do work on your property is my advice.  For those who had great experiences, I hope they weren't blindly ripped for lack of understanding their issue.  This is NOT OVER!!!!!

I had a clogged kitchen sink and called this business. They never responded to my 3 voice messages I left over a 2 day period. I reached out to Academy Air due to a recommendation made to me by a neighbor. They came, snaked the drain and left a half hour later.  Excellent work in every respect.  The best thing about them vs Flow King is the fact they respond.  Flow King must be swamped with business. They will not be getting any from me in the future. I don't want to add to their obvious overburdened backlog of work.

Nice guy but quote for water heater install was WAY, WAY too high.  Another company was there to start work on my job in less than 30 minutes and for just over 1/3 of their price. Said that shutoff valve had to also be replaced (more money) because if it didn't match the date of the water heater that it would void the warranty.  I don't know if this is true or not and sounds like an up-sell, but I had the other COMPANY replace it as well and still was only just over 1/3 of their price.
(Update: Note the $700 referenced in his reply to my review was for labor only.)
(Update 8/26/19: I don't appreciate the lies he added to his reply to my original review. He said I used craigslist-FALSE. He said job did not have proper permit-FALSE. He implied company I used was not licensed-FALSE.)

Honest, timely, and knowledgable company..  
I will only use Flow King Rooter from here on out, and so will all my family and friends..
Great trustworthy crew, and very informative.  

Thanks Flow King Rooter

I made contact with Flowking through Home Advisor. Their response was extremely fast with a call coming from Flowking within 15 minutes. The very next day a rep was at my house providing me advice as to what needed to be done. I was able to schedule repairs the next business day. They showed up on time and got the work done quickly and efficiently. They did a great job of cleaning up afterwards.
I was very impressed with their service and I highly recommend them.

Silvio and Michelle provided fast, reliable service when I needed help right away. I live several states away, and they were able to coordinate they're resources to quickly take care of a major plumbing job at my house. Their pricing was way more than fair, and I honestly couldn't be more satisfied than I am. Great customer service, great communication! Would highly recommend! Thank you!

Came over quickly on the weekend and took care of what turned out to be a major problem...

Brought them in to get an estimate for a replacement of a section of cracked cast iron waste stack. The tech arrived an hour late and quoted an estimate was well over twice what the next master plumber gave for the exact same work. It was shocking. I will not use them again under any circumstances.

Owner, Silvio De Oliveira hits his baby mom.
Look up his arrest records in Missouri.....he was arrested and served jail time as recent as a few months ago for severely beating his baby mother and also put her in the hospital.
Silvio has hit his baby mom at least 7 times, once even chipping her tooth also breaking her nose.

Stay away from this crazy guy Silvio and his company as he will beat your wife too if you dont give him what he wants/demands.

If you need a professional, Silvio is the man for the job. Silvio initially came in to diagnose and fix a leaky shower drain, and ended up discovering that all of the plumbing for our 2 upstairs bathrooms was done incorrectly. At several points during the investigation, Silvio stopped to explain to me what he was seeing, and why it was a problem. He also discussed potential simple fixes that some plumbers may try that would not fully solve the problem. In the end Silvio and his team spent the better part of two days ripping out and then rebuilding the drain plumbing for our bathrooms. I appreciate the time and thought they put into the work, the quick turnaround, and the extent to which they value getting to job done right. Will definitely be calling Silvio for any future plumbing needs around St Louis, but I think this house is good to go now!

I chose these guys because they had 100% perfect ratings on Thumbtack app. I really liked that they were easily accessible via their scheduling phone number, showed up at my rental property on a weekend, on short notice, after my tenants rescheduled last second, got everything done in less than two hours and charged me a very reasonable price.

I probably shouldn't say this but I can't wait to hire Flow King again! I submitted a project to a couple Pros on a project website but Flow King saw my project on their own and responded proactively, long before any other pro. I got an appointment, just to get an estimate the very next day. Silvio arrived at our house right on time, with Michelle having called me to inform me he was on his way as promised. The estimate appointment went very smoothly; Silvio discussed some alternatives and explained clearly the work he would complete if I chose to book with the company. Their flat rate pricing was not only extremely easy to understand, but also very fair in its magnitude. I booked with Flow King for later the same week. Even after having to reschedule due to a conflict on MY END the company was able to come out within a few days. Silvio and Dave arrived on time, with Michelle again calling ahead of time to inform me of their impending arrival. Once on the job they worked quickly and professionally. The job was completed in just over half the time I had originally been quoted which was fantastic. I can tell Silvio used top quality fittings and all of his runs were right where we discussed. Overall I cannot think of a single negative aspect of this project and I will absolutely work with Flow King again. Absolutely a top-tier provider.

I had a great experience with this plumbing company.  Very knowledgeable, great on pricing and on time as agreed upon. I met with Silvio , Mike, and Scott  all three men made my situation alot less stressful when I had to have a sewer lateral replaced. They were worked through the cold weather to get me up and going.  This was the only company that would respond back to me and also send me a bid. Thanks for the great work and I'm sure there will be more work in the future.

Since my previous update, the owner has reached out to me to apologize for the issue and took ownership for the job not being done correctly. He understood my frustration and provided a refund of the invoice. Mistakes happen which is understandable, it is much appreciated that he realized that and offered the refund.

Called their 24 hour line around 10:30PM.  They advised someone could be here between 8AM and 9AM the next morning. Received text by 7:30AM advising Scott would be arriving shortly. The text included a photo and short bio for the tech. Scott wore a mask, was super friendly and willing to give us some tips to prevent other typical household plumbing issues. Simple issue resolved in less than an hour.  I put too many cooked egg noodles down garbage disposal. Food made it past main sink pipe but the pipe in basement was clogged. 51 year old pipes. Scott went into basement with his tools/machine and cleared the line in no time. Will definitely use their service in the future if needed.

They charged me over $800 for 2.5 hours of work, Beware! I've talked to several plumbers since then and all have told me I was charged at least double what would be normal and this was NOT emergency service.

The two gentlemen who came out were for very professional, friendly and knowledgeable about what needed to be done; it didn't take them a very long time and they worked had at getting the job done; we liked the pricing for what was done and we will not hesitate to call them again.

The reason I give two stars is because I had two dealings with this company. The first was great the second, not so much.  Had to replace some pipes to a sink in my basement bathroom in November. Made the appointment days ahead and they sent out a Tech named Scott for estimating and actual work. They even texted me his pic and a short Bio, I liked that. Scott was professional and did a great job very quickly so those two stars are for Scott the tech. I like what I saw so, this month, when the toilet in same bathroom was draining slowly I knew my main trap was getting clogged and I should get someone out. I called Flow King again and made appointment for 3 days from time I called, they gave me cable repairman hours, 9am to 1pm window and then never showed up! Got a garbled voicemail around noon that I could not hear, tried calling back several times but straight to voicemail. So much for 24/7 service.  I get it, more people are home and more work for home utility repairmen as a result but, I called and an appointment time was set days  ahead!  Had to get someone else to show up the next morning from national chain that I know was super expensive because, by that time water was coming up basement drain.  BTW it has been two days since appointment and Flow King had the nerve to call now to ask if I want to reschedule, unbelievable! If you are not consistent in quality of service you will not be around too much longer.

If you like paying $85 just for someone to tell you how much they will charge for to do the work, this is the place for you. However, if you don't like paying $85 find out how much a job will cost, there are other businesses.

The work was done professionally and efficiently.  I wlil definitely use this company again and am glad to recommend them.

I only needed their camera service, to see what was going on in my gutter/downspout drain lines. Their price was cheaper than the other companies I called and they were prompt, professional, thorough and knowledgeable. They got my business, and deserve yours!
Thank you.