DNS Plumbing And Drain

At least 5-6 no shows on appointments over a two week period. When they finally showed up the work was horrible and would not pass inspections. Don't waste your time or money. I had to get it all redone.

I had called dns to give me a bid on a stack replacement for my mother, Dan was very professional, on time and stuck to his price unlike some companies trying to add charges at the last minute. Highly recommend.

Fantastic service! I am new to the St. Charles area and I was referred to DNS Plumbing by a friend. I had a hot water heater that was leaking and needed to be replaced immediately. He was able to come over during a holiday weekend, the same day I called him, and installed it that day. I couldn't believe it. I was shocked because everyone else I called wanted me to wait 4-5 days while my water heater leaked out all over my floor.

He did a fantastic job and I know I can count on this company to be here for me whenever I need them but especially when I need them the most. They are knowledgeable, friendly, actually care about you and your family and explain everything to you in a way that is easy to understand. They also gave me the best price on replacing the hot water heater as well. I will use this company for life now.

If you call DNS Plumbing and Drain, it will be the last company you ever have to call because I know you will love them like I do!

Where do I even begin. Dan has helped us at our house in South County multiple times since moving in here in 2020.

You will not find a more responsive, genuine, and customer-service oriented company that working with Dan and DNS.

On Sunday, we noticed some water in our basement storage room. I called Dan, and he answered right away. We were scheduled to have him come out on Monday around 12pm. When we woke up on Monday morning the water continued and I sent him a message with pictures. He ended up getting here before 8am.

Dan diagnosed the problem immediately, was able to shut off the water leaking issue and then let us know what was going on.

Unfortunately we had to replace both of our water heaters due to various issues. Never something you want to hear, but Dan was very open and transparent with his pricing and the ETA on everything.

That afternoon the old water heaters were taken away, and the new ones installed.

He's even answered a few questions for us after the fact.

10/10 would recommend Dan & DNS for every important reason when it comes to hiring a plumber.

We just bought a house and DNS provided the paid invoice showing the work that had been completed, including a replacement of a tub faucet. It looked suspicious with the amount a silicone between the faucet and the wall, but we thought reputable plumbers had done the work. Less than a month after the fix, the faucet fell off and we discovered that it wasn't all caulk between the wall and the faucet. They actually wrapped it all in quite a bit of toilet paper before using the caulk to hide it and give the appearance of a complete job. It's nice to know they are willing to do shoddy work on a patch job to help someone finish the sale of a house. Avoid at all costs!!!

Always have had great service and pricing for repairs to various plumbing issues. I'm surprised at the bad reviews.

I cannot day enough bad things about this company. Dan and his brother are not qualified to do the work they set out to do. They do it poorly and we have had to hire multiple people to come in and fix the jobs they have completed. Lastly they do not show up for jobs. Don't let their prices fool you. Cheap is not the answer when dealing with a plumber.

No called no showed 4 times before I gave up and found someone else. I should have known that the prices were too good to be true.

Our experience with Dan Smith was terrible. I made the mistake of not reading Yelp reviews. He is very unprofessional. We called him on a Tuesday to repair a leakage in the iron pipe going to the sewer. Said he would be by on Wednesday afternoon for the estimate. Did not come. When called, he said he would be by the 'first thing' next morning, and then came a few hours late. Said he would be back the next day (Friday) to fix it and did not come. Finally came on Saturday afternoon. Looked at it and said he now thought that it would require digging the concrete and would cost much more. He also said that the vanity would have to be removed and the way he told this was - You don't like this vanity right? I'm gonna have to take it down. Since it had to be done, I agreed and paid a third of the cost for the whole job in advance. He then cut the pipe above ground in two places and said that he does not have tools for the rest with him and would be back on Monday to finish the job. I also asked him if he could also remove a mini bar since he was going to remove vanity. He said he could and we agreed on the cost of the added work. He came on Monday and worked for around 1.5 hours (removed the mini bar and broke the vanity in the basement but did not do any other work on the pipes) and told me that he needed some supplies and would get them and come back. He did not show up. When I called at 6pm he said that his truck broke down and that he would come back later in the evening to finish the job or next morning (Tuesday). He did not come all-day and when I called at around 4pm, he told me that he had pulled a muscle in his back and would be by the next day. Again, he did not come on Wednesday. When I called him, he told me that he would come with a few extra men on Thursday first thing in the morning. He finally showed up on Thursday afternoon and dug up the concrete and replaced the pipe. In the process of repair, he cut the drain pipe going from the vanity sink so short that a coupler cannot be placed and would require more plumbing work. There was another pipe with extensive rust next to the pipe that was replaced and could have easily been replaced simultaneously (for an extra cost obviously) to reduce future problems. However but he did not bother to ask about that and I wasn't able to see this pipe (previously hidden behind drywall) till the work was completed. He also left most of the trash behind including broken down vanity and cut pipes. When asked about this, he reply was that he had taken waste concrete out and that was the limit of his cleanup. Overall, the job took 9 days from the initial call and lots of phone calls from me to complete. Needless to say, final price was also $500 more than what he had quoted for the two jobs (sewer pipe repair and mini bar removal).

I have called Dan for a variety of plumbing services for my investment properties and personal residence. He is extremely responsive and is always able to get me on his schedule quickly. He has installed all new shower plumbing, valve replacement, under the sink plumbing replacement, etc. I would highly recommend!

This is a hard review to do. Since 2019 I've been referring people to use Dan and DNS. He was always responsive and fixed everything as needed. Replies were quick and/or text back. Prices we're good. Unfortunately I've been trying to reach him for over a month so he can send me a paid invoice/receipt (something so simple) for his installation of a water heater and he just hasn't returned my texts, calls
And emails. I need to file a claim to my insurance and because I paid him over the phone while I was away for my brother's funeral without getting an invoice first , I'm now I'm stuck without proof of purchase and installation...
I don't understand at all why he can't sent that to me. He did install the water heater in an emergency and did a great job ( I think) but idk why he can't finish up the job and send me a simple piece of paper with the installation info and lien waiver. Just not a way to do business. Something is going on and I sure don't recommend you use him. He is causing me headaches I don't need. How sad such a great experience be damaged by such little detail and follow up.... Find a more reliable person if you need plumbing fixing .. I hope he sends me what I need before my insurance won't cover it....

My son managed to break off a sink handle, shooting water all over the bathroom...and then I broke off the shutoff valve. Kevin showed up on a Sunday and fixed everything quickly, with an unbelievably fair price and quality work.

BEWARE!! He came out, cut a hole in our ceiling, put wax around a pipe that he said would hold and stop the leak (it didn't), while he ordered parts needed. Said he would be back between 10-12 on Wednesday. No call no show. We called and called with no response and finally at 5:30 he picked up. He said he'd be here the next day. Thursday came and went and no call, no show! So, here we sit with a hole in our ceiling, can't use the upstairs baths and the holidays upon us. I get it if he reconsidered, the job was over his head, he didn't want to do it, was too busy...BUT, then you call and tell someone that... you don't just leave them hanging. Terrible and I see other reviews here are similar. Unfortunately I looked at Nextdoor.

Has repeatedly said he was going to do a job for me, only to not do it. Has ghosted me on multiple occasions, and at one point told me he was on site working on the job and had to leave to get something, only to find out he had not touched the job at all. I would not recommend under any circumstances.

My shower handle broke and I wasn't able to get the water to turn off. He came out and took care of it immediately. I called around 6 pm and he was leaving with the shower fixed around 7:30 pm. Absolutely great service and a really nice guy. I'll be calling him for any plumbing issues I have going forward.

I cannot thank Kevin and Dan enough. They are extremely professional came over right away to fix our Rheem hot water heater. Unfortunately the hot water heater was beyond repair. After so many hours Kevin put in to repair it, it had to be replaced. The next day Kevin came out replaced it and charged me a third of the price anywhere else would have charged. Then he put on an expansion tank for free for me. Who does that? No company does anything like that anymore. Thank God there are still amazing people in this world like this company!

Don't waste your time. Called to schedule a simple water line install for an ice maker. Came and gave me an estimate and said they'd be back the following Monday. No show, no call, no response to my call. Ended up going DIY and got it done in an hour for 1/4 the price (around $50).

Came out and replaced my garbage disposal that was leaking into my cabinet causing water damage
Had next day availability would definitely recommend and use again!

DNS is the real deal. They were there (almost :)) when they said they would be -- accident on the highway.
We had an after hours service call. DNS was there to fix the issue; showed me what was wrong; how I could fix it in the future; and explained to me how i could get a free part to fix the problem if it happened in the future - which I guess with my type of fixture breakage does happen over time. Since we were the original owners of the fixture and warranty covers the part, we got a replacement free with a phone call, but he had to charge me to come out and fix this time, but now I have another part (free) that costs $50 at Home Depot.
In fact, it works better than it did when it was first installed!
I appreciated the promptness, honesty, and ethical way of doing business. Highly recommended.