Best Businesses in Massachusetts

This is the second time I've used Hickey's Plumbing and Heating and again, I was very happy with their service.

The first time I called because my regular plumber said he couldn't help for 3 WEEKS.  I had never worked with Hickey's Plumbing but they had good reviews so I gave them a call. I spoke with Mike and he and Clarence were there to help in less than an hour. They fixed everything that day. They were very honest about what needed to be fixed and I was surprised by how reasonable they were with pricing.

The day before yesterday my heating system stopped working completely. (Different house than the first time) Two days before Thanksgiving. We called them that morning and Mike was again, at my house within an hour. He was very knowledgeable and did a great job explaining what he thought was wrong and what parts we'd need. He got one part that morning and rather than waiting for the second one to come in, he tried to see if the system would kick back on with just one new part to try to save us some money. It turned out we needed the second part and a major clean out of our boiler. Without getting into too much detail, our heating system was a disaster and Mike got it up and running again.

I think any other plumber would have thrown in the towel and just told us to get a new boiler. Mike did everything in his power to avoid us having no heat over the holiday and having to purchase a new boiler.

And after all of the time it took for him to fix it, we still got a very reasonable bill. I highly recommend these guys!!

I would have given 5 stars as they are great and come on time.  The only problem I would mention is their billing system is terrible.  This the second time I received a statement indicating that I had a bill past due and it was incurring interest charges.  I never got the bill in the first place!!!  Luckily, they did rectify the problem and told me that they switched to a new system and they had problems with customers not receiving bills.  They ended up only charging me for the amount of the original bill.  I recommend that after you receive the service, you call the office and tell them to make sure they bill you instead of relying on them sending you the bill.

We've had a few repairs completed by Jeff and he is excellent. He is trustworthy and provides honest evaluation of the problem. Prices are fair and he always fixes things on the spot! We highly recommend!

They are on time and good at what they do, only issue for me is they are expensive. Or maybe I am just too out dated on the labor cost nowadays. Either way I was not aware their rate  $350 per hour for two people and I was shocked when I received the bill. How stupid was I, making small talk and consulting for future work while paying them at that rate.

I found these guys on Super Pages looking for a fire place for my addition,  I decided to go into the store and met with the owner/sales guy Mike.  He was very helpful from the start and knowledgeable about all his products.  He helped me pick out the best fire place for my house.  It was a little more money then I wanted to spend but I have to say Mike was right it was the perfect one to get!  I didn't think I would use it as much as I do either, thanks Mike

I am writing this on the behalf of my company. I called to get more information a receipt that was sent over, and did not include a detail of what services were rendered. After calling customer service I was told to speak to a Manager which sent me an email to reach out to him directly. He gave me nothing but attitude and told me if I was indeed with the company I was asking for the receipt about I would have already received. They may do great work, but customer service is crap. I asked for a serial number to water heat that was installed in our office something that they should have on file, as I know I have worked for two master plumbers which both include these serial numbers for their customers so when they need to be fixed they have for the warranty information. Rude, rude, rude.

Good luck, I won't use them personally for this reason alone.

I'm the victim of another Ecoflush, pressure-assist tank failure... Alewife came out right away, diagnosed.  I ran out, bought a new toilet and they scheduled to install two mornings later.  Dan arrived right on time, kept the floors protected, appropriate amount of time to replace, friendly.  Had a sink stopper problem that he quickly fixed as well. Disposed of old toilet for me.  Reasonable on all fronts, no bilking whatsoever -- wouldn't hesitate to call them again.

I provided very clear description of a simple sink install job. They quoted $575-750.  I said let's go.
2 days later price jumped to over $2000!!! It's maybe a 3 hr job... his explanation was we did a price adjustment on Dec 1.  Problem is we began discussing this after 12.1.

He cost me a week with his lies..  Not someone you can depend on. Beware...

Mike is honest, friendly, and dependable. He is reasonably priced, incredibly timely, and I felt totally safe with him working in my home. I wish all the folks I've met in service industries could meet his level of care, dependability and skill.

Paul answered my call within 1/2 hr which was surprising. He set up to come to my home for the next day and we has some mis-communication (on my part) but he arrived promptly the following day and was done in a short time. Great guy, great work. He is my new plumber, I highly recommend Paul.

Can't say enough about Rich. I woke up around 5am to find our furnace fan running but not igniting. Called 10 places trying to get someone out that day and was turned away until we called Rich who mentioned he lived nearby and was happy to come by that morning. After 2 hours of working on the furnace he had everything up and running, provided us with all the information on what he did and what to keep an eye on, and best of all he didn't even charge us! Just a genuinely nice guy who really helped us out in a pinch.

Best Plumber Dan Barron !!!!       Great service, showed up exactly when expected and completed the job very efficiently.  
Barbara

Great prices and a really great dude. Converted us from oil heat to gas. Would highly recommend.

Overpriced with an attitude.  Got a price on a water heater and the bill was much higher/unacceptable.

White's did an oil to gas conversion at my 100+ year old home. Tom and his brother were punctual, professional, efficient, and thorough. He even predicted that there was a risk to my AC based on where the cooling coil was located, which other contractors did not notice when they did their estimates. He took special care to avoid damaging the AC while working. Very pleased with their work and will definitely use them again.

Woke up to a busted water heater.  They were at my home in 10 minutes & diagnosed the problem quickly.  Water heater replaced under warranty with 4 years left on the new one.  Extremely professional & cleaned up water. A pleasure to deal with.  Great guys.

I just got an Oil to Gas heating conversion completed with the help from the Boston Standard company.  Please note I don't usually write up reviews for any vendors that work in my home but I had to take a few minutes to write down a few comments/observations for Boston Standard Company.
First Impression : I met with Leo P from Boston Standard back in late March of this year. Boston Standard was one of 4 vendors I met with to price my oil heating to Gas heating conversion job. From the very start Leo P presented himself in a very professional, courteous way.  For example - he was the ONLY vendor to put on Shoe protection before coming into my hard wood floors. (all Boston Standard employees did this - I notice these things). Leo and I walked through the job. Notes / photographs were taken as Leo explained the work to me in detail. I asked Leo for his quote as soon as possible - he said give me a few minutes and I will have it for you here and now.  Leo also walked me through the MASS STATE rebate program and said he would assist me with the application process too.  Overall, Leo explained the product he felt suitable for my house. Suggested (by no means in a pushy sales person way) other add-on components to the new burner if I wanted them - I politely declined but might get the humidifier at a later stage.  I spoke to 3 other vendors that week, with the exception of one other, I felt I was putting the others out of their way to come and look at my job. I asked all vendors for a quote as a comparison - all 3 quotes arrived 3 - 10 days later. Boston Standard was on the higher end but I could see the professionalism shining through after the first visit and indeed reading other reviews. I awarded the job to Boston Standard 7 days after Leo's visit.
As promised, Boston Standard started the Mass State rebate process and working parallel with Leo, we got the Gas company lined up to bring Gas from the street to my home. Leo had filled in all the paper work for the Gas company - I scanned it and emailed it. While waiting on the next steps in the process I was kept up to date with calls from Alyxanria and especially Haley O, who has been amazing to work with and kept me on track and informed every step of the way- Rockstar !!
A couple of weeks back - Two Boston Standard employees came to my house at the scheduled time to start the Gas Burner installation. Frank and Jorge - Two amazing guys - Friendly, Polite, Fun to work with and they KNEW THEIR STUFF! They worked the job like finely tuned surgeons doing an organ transplant - I was surprised they didn't come up with problems or at least they didn't worry me with them (the old burner was not in a good way). Professionals like these two guys make me so thrilled I paid the extra money to choose Boston Standard. On the last day of the installation, in fact in the last few hours - I changed my mind about the thermostat type a few times  - Not once did any of the folks I had been working with say you couldn't do that or it's too late every single person I spoke to about the multiple changes said No problem - Honestly I thought to myself afterward, I wonder how would the other 3 vendors I spoke to at the beginning handle my indecisiveness.

Today - I had a visit from Jeff H from Boston Standard and my City Inspector - The new service has been approved.

If you are reading this, I will say without hesitation, I would hire Boston Standard company again and again. A little bit more expensive than some of the others but worth every single penny!!  I have already recommended them to a good friend of mine and I will do so at every opportunity I get.  Overall, I cannot say enough times how happy and thankful I was that I went with Boston Standard Company. Fantastic people throughout the whole Organization. - Thank you all.

This is a scam operation.  They won't give you a rate over the phone and say the have to come in person to give you a quote.  Once they show up, they tell you they need to charge for a 'diagnostic' to give a quote.  That costs $258.  Very dishonest.  You should avoid.

I had the hot water heater replaced, and the boiler serviced. Tom, the plumber, showed up on time and was very professional. It could not have gone any better. I highly recommend this company.

Excellent team of technicians.  Well trained, courteous and on time completion.