Best Businesses in Massachusetts

I hired Mark and his team at Epic Plumbing to complete the plumbing and HVAC work for my home.  Mark was exceptionally professional and was extremely helpful in designing me the best solution for my budget.  The project consisted of a large addition with 2 new bathrooms and 2 new gas furnaces with AC.  Since I was general contracting the job myself, I found Mark the easiest contractor to deal with, he gave a quote up front, showed up when I needed him and completed his part of the project without any issue.  Its been 6 months now and I'm still 100% satisfied with the work.  Quick note, he wasn't the lowest bidder for the work but was competitively priced and gave a level of service well beyond my expectations.  I would hire Epic again.

I've found it difficult to find a reliable and high quality plumber, but Jim (and Matt) did an excellent job re-plumbing the drain system in my basement. I needed to create more headroom with several 3-4 PVC lines running too low out of the bays. It was not a simple job to figure out how to run everything... several other plumbers told me it would be too tricky. Jim gave me a fair quote and said he could do it in between larger jobs over the next four weeks. He was in touch 2 weeks later to schedule a time for the following week. Showed up right on time (without me even confirming), did the entire job just as asked and was out by 3pm. Very happy and would highly recommend him.

Travis provided excellent service in helping us replace our water heater. He was very responsive and timely.

These plumbers are nice, fair, and, do good work. They were really polite to us, even though I left a mess in the walkway outside with gardening stuff (nobody should have to step in my pile of dead slugs on the way to the basement) and my youngest kid wanted to watch some of the installation of our new water heater. They came on a Saturday and explained how some of the stuff in our basement works, as in where the big drain is for letting out water if the basement ever floods.

I awoke 7:00am on a Saturday morning to find that my hot water tank was leaking.  Terry was quick to pick up my call and tell me what steps to take to control the leak.   Within minutes the leak had stopped.  He stopped by a few hours later to confirm the fact that I needed a new hot water heater.  He took the time to check with the distributor to see if my old water heater was under warranty (which of course it was not) and we made an appointment to replace the water heater first thing on Monday morning.    Terry was prompt and I appreciated his attention to detail (pulling a permit to do the work).  He was clean and explained what he had done.  I would definitley hire Terry again.

Disappointed would summarize the relationship with Belanger & Sons. I chose them based on the several good reviews and, as such, I expected more. I am giving them 3 stars because of their good communication/responsiveness and their willingness to make it work. However, the work was not as good as expected.

Positives:
- Communication/responsive
- Cleanliness
- Trying to make it work.

Negatives:
- The installation day they told me the installation was concluded and left. When I checked the soaking tub it wasn't level at all. It was, in fact, visible that it wasn't level since I could fit my hand below the bathtub on one side, while it was flush on the other. It wouldn't have happened if they had used a level to ensure proper placement before they left. The angle was about 10-12 degrees off.

- We were told our bathtub would be installed following the specifications of the manufacturer, but it wasn't. The specifications of our acrylic soaking tub called for a mortar bed, which was not used. As a consequence, our tub is squeaking when we shower, when we get in and when we get out. The squeaking started a couple of days after we started using the shower, unfortunately, so the tiles were already in place. Before knowing that NOT having a mortar bed was the issue, so I reached out to the manufacturer complaining about the issue with the tub and they asked me to take a picture through the opening behind the tub, which revealed no mortar bed. Because of that, the warranty of my newly installed $1,400+ soaking tub is gone. The manufacturer told me that any acrylic tub needs to be installed over a mortar bed. I would have expected the contractor to know that. Instead, the contractor tried to tell me that maybe the subfloor was not properly prepared and that maybe it was the subfloor that was making that noise when I step on the tub. They came 3-4 times in the course of about 8-9 months (yes, it took that long) to add expanding foam below the tub, but that didn't solve the issue.

- Minor: they left a small dent on one of the tiles next to the tub. They told me it was already there... The floor had been installed just a couple of months earlier and it was in perfect condition. I know these things can happen and I don't get mad, but I would have appreciated honesty.

We called to have them install a mini-hot water heater. LB did it quickly and the installation looks so good, I'm sorry it is in the basement where people can't see it.  Next we called again for an upgrade to our pressure pump and a sink that for 20 years and several plumbers did not drain properly. The pressure pump turned out to be a complicated issue and we were educated as to the problem and potential solutions.  The sink drain had a couple of issues which were fixed.  
I highly recommend LB and would never call another plumber.

We moved into a new house on Sunday and the gas had been turned off in the basement after some renovations down there so we had no heat, hot water, gas, and washer and dryer were disconnected. We have 2 little kids so I was kind of freaking out. I started asking around on Sunday night for plumbers. Vaughan was the first to get back to me, within a few hours, and was the only one able to come on Monday. Chris kept in touch with me about when he'd be there. He came and got everything working within about an hour, for a very very reasonable charge. Emailed me an invoice that I was able to pay with a credit card right from his phone. It was a very good experience and we'll definitely use Vaughan again!

Mr. Floros (sorry, somehow I never caught his first name!) completely bailed me out after another plumbing company canceled on fixing my leaking water heater.  After we had already not had hot water for two days!

He was able to give me an estimate immediately over the phone when I sent him some photos, and fortunately he was able to come over within an hour to install a new unit.  He even dealt with the cramped laundry room corner that our water heater was in like a champ.  Not the cheapest home ownership experience in my life, but a professional who actually shows up and does the job is well worth it.

I had a leaking valve that connected my sink to the dishwasher and needed my fridge water line hooked up.

Called LaMattina's Tuesday midday. Bobby got back to me soon after and said he could come by on Wednesday. He was honest and upfront about the pricing which is always good to know.

He called me about 20 minutes out and he was here on time.
When he got here I asked him to change out all 3 valves underneath my sink and he said that wouldn't be a problem. They changed out the valves and hooked up the water line in no time ~90 minutes, not long at all.

I had some other questions about a banging in my pipes. He checked the water pressure in the pipes and said that was fine. So he said the issue is that one of the hot water pipes isn't properly secured and that it's not worth ripping up walls to lower the pressure just a little bit. And that I should just close my faucet gently and it should be fine.

I would highly recommend using them. Any plumbing issues I have in the future I will be calling them.

Van is the nicest guy, but clogged drains don't care, so he becomes an Alligator gobbling up the gook in your blocked pipes. He used to work for Roto-Rooter, so he's got mad skills, but imagine all the experience and the same equipment with a personal touch from a friend who genuinely cares about your sink backing up and grossing out your family. It all began when my regular plumber said he doesn't mess with clogs and referred me to a big-name franchised drainage cleaning company. They were too busy and I was too desperate. I had people coming over for the weekend and everything flushed was finding it's way into my basement bathtub. I tried the intriguingly named Alligators Rooter and Van came over early on Saturday morning. Not only did he root out the problem, but charged me the low end of his price range. You know when someone says it'll cost between this and that, he means THAT! But not Van. He's honest, amiable, and gets the job done! Root for Van, he's The MAN!

I had a great many experiences with Blue bear plumbing.  My latest encounter was with Chad and Zack and they were very informative and very professional with a lot a great future advice.  I wouldn't use any other plumber.  I have been using them for the last five years and they are truly the best.

Worked with Brandon to install an irrigation meter and pressure reducing valves. They showed up when promised, gave a very reasonable estimate. They then showed up on promised date and finished all the work quickly and professionally.  They also promptly came back to fix an issue that resulted from miscommunication. The final price was exactly as promised. Highly recommend.

I had a nearly overflowing sink in my basement right before I left for work and I panicked.  I called rotorooter and they sent out Mike (Technician 4441) IMMEDIATELY - he arrived at 8:30am.  My drain problem was solved PERFECTLY by 10am, and he even fixed an upstairs drain for free!!!!  The service itself is a bit overpriced, but it was an emergency so I was willing to pay (and obviously Mike doesn't set the price).  Super happy with Mike, he was fabulous, and thanks to rotorooter for sending someone out so quickly to avoid a flood in my basement!  I had a flood last year so I'm very sensitive to this sort of thing.  Highly recommend!

Use caution dealing with this business!  I had requested services for a property and left VM asking that the owner return my call.  Unknown to me, Donner came out to the property the very next day and replaced an instant hot water dispenser.  Wonderful right?  Not so!  He charged $445 for a $298 Insinkerator hot water dispenser.  His hourly rate was pretty high too $130 per hour.  He charged 2 hours to do this job??  No other parts or problems reported,  just replacing the dispenser.  I am not a plumber but this sounded way off to me.  After speaking to the owner directly there was no satisfaction even after explaining that the price of the dispenser at too local plumbing supply companies was $298.  He was very defensive and I was suppose to be happy he came out so quickly!  This wasn't an emergency and never expressed as one.  Not calling me with a quote was actually clever on his part!  The current resident allowed him into the property but it was unknown to me so I wasn't present.
My advice, get a quote from this business first and be present for the job!

I just had to call them because my furnace was not working. I had no idea what to do. Its freezing out and there are four kids in the house, so I was panicking, but they put me at ease by answering the phone immediately even though it was well past 5:00. They came out to the house within an hour and fixed the problem.  I am so grateful. They are the best.

We had a shutoff valve fail in our basement and water was leaking everywhere. Randy and Robert worked quickly and diligently to fix the problem! Very friendly and knowledgeable. Would definitely recommend Sharp for any of your plumbing needs.

Had a small bedroom converted into a laundry room and Pann Home Services did a fantastic job.  The service personnel were courteous, effecient and friendly.  They took great pains to do a great job and cleaned up after themselves every day.  It was no disruption having them here as they worked virtually so quiet most of the time.  Any problem and they were back here right away.  Would recommend them to everyone I know.  Thanks guys!!