Best Businesses in Massachusetts

Came out at short notice to help with an AC system that wasn't cooling sufficiently. Smart, personable, straight-shooter. A pleasure working with him.

Mark was extremely accommodating in finding a time that worked for us and then recommending a solution for setting up a dehumidifier in our basement. He could have tried to upsell us on a more complicated, expensive solution, but he found an effective short-term solution that will likely meet our needs. Very honest and knowledgeable.

Excellent service. Responsive to appt request. Definitely use them again. Very professional

What you need to know about Paul G. approach to scheduling:

You know? The squeaky wheel gets the grease.
Why didn't you squeak? Surely you understand people in my line of work are in demand, and the person who communicates repeatedly is more likely to get service.

In my opinion this is unprofessional.

I have received 3 emails total from Paul G. concerning my review. Two yesterday and one today. It is despite him writing here that he has no record of our communication.

When I saw he'd sent the first two emails I thought he'll say something like: Sorry this happened. This is not representative of me. I'm proud of the work I do. Do you still have jobs? Maybe we'll schedule, see my work, and you change your mind. I don't have jobs, but I would have thought he is a reasonable guy and would have updated the review and changed the rating to 4.

Instead I got angry emails You wrote the review on Yelp?, full of capital letters, blaming me for not being proactive enough, not calling him with I really need your help, saying that other people love his work and my review brings his average down, that my review is unfair, and that I didn't put enough efforts to communicate with him and instead complained to the whole world.

I politely said that I followed all the instructions he gave me for scheduling with him, and than this review correctly describes my experience.

Got another long angry email today. Again putting all blame on me. And requesting me to remove the review. Here is a part of it:
I don't like that you passively waited, took no action, and then chose to tell the world about it via Yelp, making me look bad (a little bit) and bringing my average down.
I'd appreciate it if you removed your review.

This exchange is unprofessional. I'm glad I have never given him my phone number.

This is a 2.5 stars review.

Mike was great. I didn't even realize my water heater was still under warranty, so he was very helpful in figuring this out and bringing me a new one. he fixed all necessary piping issues left by previous installer. He was also able to show up on fairly short notice and communicating with him was easy. I ll be using him again.

Really disappointed with our experience with Mouradian, especially after reading all the great reviews. MassSave needed us to get some work done on our boiler ASAP so they could move forward with some energy efficiency upgrades we were making, and Mouradian was one of the only places that could come out the next day. They were flexible with their schedule with an arrived right on time (hence the 2 stars).

Unfortunately things went downhill from there. The plumber spent 90% of his very short visit trying to up-sell us on a new, energy-efficient boiler system. I'm all for energy efficiency and making smart long-term investments, but we just weren't in a place to drop 10K on a new system when a few hundred dollar repair could hold us over a few more years.

When we asked about a cheaper alternative, they claimed a few things in our shared basement weren't up to code and with a cheaper option we'd need to first correct those issues, hence costing more money. I'm certainly no expert, but I'm skeptical given that these code violations didn't come up with our inspector or the MassSave folks. It also seemed convenient that the fixes to the code violations brought the cost of the cheaper option within a few hundred dollars of the energy efficient unit they were pitching.

All in all, after quoting us a few more extremely expensive prices for other minor repairs, they got their $185 fee for coming out and we got 30 mins of their time and made zero progress. Our usual plumber was able to come out a few days later and fixed the problem by servicing the boiler and replacing a few pieces of flew pipe for less than half the price Mouradian quoted us.

Tony was excellent, I highly recommend him -- did an amazing job and very clean, taught me a few things also.  Hope to have him back again, thanks again

We are huge fans of 128. We have a contract for our heating and cooling systems. 128 takes care of our plumbing, too. All communications are professional and knowledgeable. It's super easy to make appointments and all the workman who show up are pleasant, polite and friendly.
Last week, Craig did the plumbing we needed and he was fantastic - worked until everything was in great working order. He went above and beyond.
We highly recommend 128.​

These guys have been reliable and show up as promised for big or small jobs. I also Recommended them to a few friends and they were happy with the results.

Truth is, you pay for what you get.

I've done many home renovations, and home builds in the past, and I always seemed to have to chase the plumber to get the work done on time and on budget.

NOT the case with the guys at Forsythe Plumbing and Heating. The owner came out to my site within 12 hours of my call for an estimate. They showed up on time, and finished on time. I had to a pay a little bit more than other quotes, but in the long run, it saved me time and money.

I have had multiple other good dealings with the company since, and reccomend them to every other contractor and or home owner I know.

Top notch work, great customer service, and reasonable prices!

Mike at M&M Plumbing is AWESOME!!! Cannot give more than 5 stars which sucks. 10 as far as I am concerned. Mike and his dad were the goto plumbers for my grandmother,  and my mother whenever they needed a problem fixed. My mom moved out of state and my grandmother has been deceased for almost 2 years. However, I am still in Quincy and rent. My landlord needed a plumber for some work and I recommended These guys. Mike arrived on the day he promised and his work is more than phenominal. He is a great guy and I for one am glad that I could call someone that I knew had a relationship with my family. I will not hesitate to call them again.

Haven't worked with Mark in years, but I knew him when he was first starting out and he's one of the most honest and conscientious guys I've ever known in the trades.

Very prompt and professional. Had an emergency issue and Chris pushed back another appointment in order to come right over and fix the issue. Other plumbers I called either wanted a fee just to walk in the door or else could not guarantee that they could come today at all.

I only have positive things to say about this company.  Fast, reliable, and easy to work with.They responded to my inquiry and were able to be on site promptly.  Will definitely use them again.

Arrived early for an emergency call on Sunday.  Fixed the frozen pipes for an extremely reasonable rate.

We have used Beacon Hill Plumbing for many years, for large and small jobs. They have always been helpful, responsive, and professional. However, it never occurred to me to rate them on Yelp.   However, recently we were told by an appliance repair technician that we should call a plumber, because of a suspected gas leak. The gentleman who answered the call seemed to take the issue far more seriously than the repair tech, and committed to getting someone over to check it out as quickly as possible. Less than 10 minutes later, the plumber arrived and checked the gas line. It turned out that there was in fact a gas leak. Within minutes he was able to track down the shut off. After assessing the situation, he called his assistant describing the materials needed and got to work removing the damaged pipe. After the assistant arrived with the parts needed, the pipe was replaced in no time. They fixed a potentially dangerous situation quickly and more importantly safely. I highly recommend Beacon Hill Plumbing for jobs both large and small.

I realized this past Sunday (9/15/13) that I had a plumbing problem as there was a spray (mist) of water in my basement and the ceiling and floor were absolutely soaked. Because I am not familiar with plumbing I wanted to get someone out ASAP to resolve the issue before it got worse.

Papalia's emergency service was easy to reach and they responded quickly. It took about 2 hours before they were able to show up, but that is what they quoted over the phone ahead of time. They were upfront that it was going to cost $155 for emergency service (just to show up), but I was under a time crunch so I couldn't shop around for a better deal.

The person who arrived (whose name I forget) was a very nice guy. He did explain that low pH could have caused the hole in the pipe. When he did the work he did so in about an hour, which seemed reasonable, and didn't leave any kind of mess in my basement.

My real concern with this company, and while I'll never do business with them again, is that on top of charging such a high rate just to show up at my house (the $155), they charged me $350+ to replace a tiny section of 3/4 copper pipe. I knew this was pretty high, but not until I did my homework afterword did I know just how badly I was ripped off.

Speaking with another plumbing company I found that a similar job, also on a Sunday, might have cost me $250 instead of the $505 it did cost me ($155 for emergency appearance at the house, $350 to replace a tiny section of pipe in about an hour). I feel that they were taking advantage of my lack of knowledge and eagerness to resolve the problem immediately.

Also.. for how big the hole was I could have fixed it with some duct tape until Monday which would have saved me a ton of money. Very disappointed overall, despite the friendliness of the plumber who showed up.

When my split ac/heat units weren't working, I called Gem. They did warn me of a $200 fee to come for service. I agreed. my system wasn't working.
They did no exploratory questioning. The service man arrived over an hour late. In TWO minutes he diagnosed problem as a simple wrong setting on the remote, and tagged an additional $200. So $400, for a 2 minute service that could and should have been handled on the phone. He admitted that he's called for this several times a week . A real racquet . Terrible so they pocket $400  a pop for a simple push of a button. If I wanted him to perform routine maintenance, it would have  been an additional $400. Outrageous! Two stars is generous.