Romano Company Plumbing

I don't j ow who these people think they are but their vans are driving around Boston being insanely aggressive. One just tried to run me off the road. Would never use this business.

Sorry I have to give any stars - I feel taken by Kurt Ramono plumbing.  I called them for a shower leak, the shower is above laundry room so we had cut out ceiling to get a look at where it was coming from.  I explained to them several times we believed the leak was from the drain as it only leaked when someone was standing in the shower - not if you just ran the water. The plumber came out first day didn't want to get into the drain work so decided to try other possible problems on this visit he said it was the water diverter that bill was $345 after the work my husband took a shower the leak was as bad as ever, called Romanos  we went on the schedule for 2 days later, on the second visit the same plumber still did not want to work on the drain still wanted to try all the other options first so he caulked and changed the shower head this bill was $365  we waited a day to let caulking dry before using the shower - yes still leaking! I call, I text, I emailed no-reply from Romano Plumbing now I've paid them $700 and still have the same leaking shower!

Fixed our toilet after we called the company in the middle of the night. He, the owner, said (via email and phone) he would come at 8am and he came at 7:55! Very nice, efficient, and reliable!

WARNING-WARNING-WARNING
I had to deal with an employee from this company, and the next step is getting my lawyer involved. How the owner has not done something is beyond me. Warning do not let him in your house.

Arrived early for an emergency call on Sunday.  Fixed the frozen pipes for an extremely reasonable rate.

Blown out water heater on a snowy Saturday.  Romano sent two plumbers out quickly and replaced the water heater and did a great job. The problem I have with them is the cost. I was quoted one price over the phone and another ($200 higher) at the time of job completion. They used every bullshit sales justification under the sun, not cool Kurt.

They did a fine job replacing my hot water heater ($3k+) but within a day of them doing so I noticed the neighbors AC (immediately next to heater and in a tight spot) was leaking. Pipes like this don't just break, they get bumped or kicked. Company acknowledged they likely broke it, but charged $379 to fix it. I'd avoid, plenty of other options

Not cool...get pricing before they do the job. Snaked a slow draining tub...$270