I & C Mechanical

I rarely write reviews or have time, but felt it was necessary to do so for I & C Mechanical.  After a stressful frozen pipe and water leak, unresponsive plumbers or plumbers who quoted way too much for work, I was shocked by what I&C provided. Immediately he picked up the phone (that in itself is was rare - and I called twice and he picked up both times!), I did not expect to get an appointment for days/weeks (based on some of the others I had called), but I&C said they would come out first thing in the morning and did not hesitate to give me their pricing information when asked. They arrived early/on time next morning, was professional with paperwork and explaining things, and went right to work. It was so nice to not be used, I could tell how some of the other contractors marked up their prices, but they don't know that I come from property management and knew better! He provided updates to me throughout the work, and even pointed out flaws and concerns on what others may have done wrong which he fixed.  The work was done efficiently and perfectly and I couldn't be more happy with their service! Getting HONEST work nowadays is hard, so I am very grateful and thankful to I & C Mechanical for getting my house back to normal, and in probably better condition than ever!

I had a fantastic experience with these guys, they not only responded to my call quick but saved me great deal of headache and money that I appreciate. They have me a life time customer and with confidence I will recommend them to friend...
thank you keep pup the good work-:)

I&C Mechanical are the best ! We had to fix our kitchen sink as it was getting backed up, as well as the waste disposal . These guys fixed everything in no time! Reasonable prices and very knowledgeable staff. Highly recommended. Keep up the good work guys!

My ancient furnace stopped working and my tenant called to let me know. I was able to reach I&C in the morning, and they fixed the problem by noon. Responsive, quick, thorough, and very helpful. I highly recommend.

I & C Mechanical was professional, returned my message right away, and we quickly coordinated a time he can come and clean out our furnace. At our house, he explained things clearly to me.  Then, he even was willing to fill out a form to help us get a huge Mass Save discount. Thank you you so much for  going above and beyond!

Can't say enough good things about I & C Mechanical! We had a bathroom leak that came out of the blue and caused us a major headache but these guys came to the rescue promptly and gave us the best quote out of all the places we called. They were professional, reliable and knowledgeable, which is a huge plus for us as we're new home owners! Highly recommended.

We were having problem with our hot water system and called local plumber to fix it they actually made it worse . Instead of finding source of the problem they raised the water temperature. I called the I and c mechanical , they were very accurate pin point and fix the problem . No doubt I would recommend them .

We had a plumbing emergency on a Sunday night. I &C Mechanical came out right away and fixed the issue. Very professional and helpful. I would highly recommend

We had a leaking toilet issue that needed to be addressed that same day. He came out the very day we called (a horribly rainy marathon day nonetheless) and stayed past his regular working hours to make sure we had a working toilet. We ended up having to replace the whole toilet. I'm pretty sure he gave us a deal on the price too. He was very kind and professional and also did a great job with a not-great situation. He felt like a blessing for our family on a very unlucky day. Thank you so much. Highly recommend.

I was referred to I & C through a friend. I am a little out of their service area but they agreed to come out. They arrived on time and the first thing they did was place protective covers on their shoes so as to not track in snow and salt from the outside. That was a nice start. Both of the technicians were very polite, explained exactly what the issue was and what the options were for either repair or replacement. I ended up replacing the entire toilet as opposed to trying to repair old mechanisms and a leaky stopper. Costs were right in line with the quote. During the replacement a three cracked tiles were found where the toilet attaches to the floor and rather than just ignore it he repaired the tiles, let it set before doing the final installation. I couldn't have asked for more. Even with that little tile glitch the job was finished in a very timely manner.

I had a great experience with these guys - their response time was terrific, their pricing very fair, and their service/knowledge was exactly what you'd hope to see.  I definitely recommend them!

I hired this company to do some plumbing work at my sister's home in Waltham. They showed on time and gave us an estimate. The price was fair and they did the repairs right away. Too bad they don't work around my home are in Marlborough. Good plumbers are hard to find.

Extremely responsive, professional and knowledgeable. We had a situation where we needed a quick washer/dryer uninstall and install. We called I&C on Saturday and they were onsite first thing Monday morning. We couldn't be happier with the service quality and transparency throughout the whole process. It was also reassuring that they're fully licensed with 24/7 access. We'll definitely consider using I&C for future work.

Great service! I found this company on Yelp. They were fantastic. The owner came out to give me an estimate. The price was very competitive. We had a major plumbing issue and these guys came to the rescue. Me and my wife highly recommend using this company and if we ever have this issue again we will sure contact them!

I&C Mechanical came over twice for water leaking from a shower. The first time they identified a problem and fixed it, but said that it might not have been the culprit, I should wait for it to dry, and then if it still leaked to call them back. It was still leaking so I called them back to do more extensive work which fixed the problem.

I would ask about the pricing as it was not transparent. I was told over the phone the hourly rate before he came the first time. This is what I was charged for the first visit. The 2nd time he came, after the work was done, I was charged a much higher hourly rate, which was his rate + the assistant's rate. He did not mention this over the phone, he gave me a flat hourly rate. He said that he did not charge me the assistant's rate the first time because it was really a one-person job, but I had no way of knowing this and had 2 confirmations on what I thought the rate was - what I paid the first time and what he told me the rate was over the phone before the visit. From the paperwork it is not clear that the technician and the apprentice hourly rates are additive.

Also he did not tell me that there was a travel charge. So the hourly rate he gives is not the true rate. They round up in half-hour increments.  

The quality was good, he explained how a previous person did an incorrect job installing the pipes.

The condensation pump to my apartment furnace recently went on the fritz and so I contacted I & C Mechanical to get a possible replacement and since I am out of town. I also figured that since I am having someone come, I would also have them service my furnace.

This seemed very straight forward to me. The pump with an issue is a small unit that is located on the side of the furnace. To my knowledge, all that is needed is to unplug the old and plug in the new one. A new pump retails for about $45. If I were at the apartment at this time, I would certainly do it myself.

Anyway, I am totally willing to pay for someone to change the unit and have my furnace checked. I thought this was a pretty easy request, but I was wrong. I & C responded that they would charge $245 for the first hour of the installation of the pump plus the parts. This seemed like a lot to pay for someone to plug something into a wall but I figured that I would at least get someone to check my furnace within that hour - nope they won't do that. To check the furnace they would charge an additional $245 for the first hour.

So what could literally be a 25-minute job, plug in the pump, and check my one-bedroom furnace would cost $490 in labor + plus the parts.

Their pricing is ridiculous and they couldn't clearly explain how it made any sense. Buyer beware, do a little research before you hire someone, and be careful that they don't charge you $245 per task.

I don't really write reviews but in this case I really want to thanks Irfan ( I'm not sure about the spelling. Sorry) for his work. We need it to replace our water heater and need it a plumber because we switch from electrical to gas and need it to move it a little bit too. He was very professional and got everything done they way I wanted. All licensed and very clean.

I only have positive things to say about this company.  Fast, reliable, and easy to work with.They responded to my inquiry and were able to be on site promptly.  Will definitely use them again.