Description

CRoy Plumbing & Heating is a Plumbing Contractor located in Danvers, MA that services all of Danvers & the surrounding areas. We specialize in plumbing installation, plumbing repair, pipe replacement, residential plumbing, light commercial plumbing, water line repair, bathroom remodeling, heater installation, heater repair, heater maintenance, water heater installation, water heater repair Here at CRoy Plumbing & Heating, our mission is to provide quality Plumbing Services at an affordable price to all of our clients. We are highly trained professionals with years of experience. The success of our plumbing company is due to the dedication we provide to our customers. No matter the job, customer satisfaction is always our #1 priority!

HISTORY

Established in 2009.
A partner you can trust to handle all your plumbing and heating needs with quality and care. It is insured that all jobs are performed promptly, professionally and with a 100% guarantee.

ABOUT BUSINESS OWNER

Married with two children.
College Graduate
Been in the plumbing field for over ten years
Enjoys the opportunity each day assisting and resolving other peoples plumbing issues.

Reviews

Donna G.

6/28/2023

Thank you efficient and good job and would recommend , thanks for patience with elderly mother.

Larry B.

08/01/2020 12:00:00 SA

Have used them twice. Show up when expected. Job done well. Everything cleaned up and pricing very fair. Had Chris reseat a toilet and install new bathroom faucet plus fix drain on bathtub. Highly recommend this company. They previously bailed my daughter out if a serious burst pipe issue after hours.

Jeff M.

12/01/2016 12:00:00 SA

I've now had 2 great experiences with Chris and his team from CRoy Plumbing. In both instances, I received prompt response, reasonable and accurate estimates, and high quality work. I appreciated that the plumbers were friendly and responsive to questions (since I didn't have much background knowledge). In a case where it was discovered that more work was required than expected, they explained the issue and I felt offered reasonable justification so I wasn't surprised by the final product and invoice.
I'll certainly call them again if the need arises.

T V.

11/02/2018 12:00:00 SA

My basement flooded and I found CRoy Plumbling & Heating on the internet and gave him a call to have a sump pump installed. Chris and his apprentice Max was able to make it out the same day. He told me how to get the water out over the phone so I went to the hardware stores and removed as much water as I could. When he showed up, he helped me clear out some additional water and installed a sump pump for me to keep my basement from flooding. They also dug up a trench for me to direct the discharge away from my house. He walked around my property to see if there were any other issues and told me a ton of information and gave me tips/advice on how to prevent future problems. He's a very knowledgeable guy. His pricing is very fair and his workmanship is very good. I really liked the outcome of my sump pump and drain. I cant believe they managed to do it all in one day. I highly recommend him and I plan on calling him for all future projects or issues.

Simone D.

1/31/2021

Chris Roy first helped me by showing up STAT to get water circulating through the baseboards again. Today, I called to get help with a drain that apparently froze. He offered a referral to a drain expert. Then, believing he was texting that person, he instead texts me by accident. In that text, he calls me a strange lady. Really? Was my money strange too?

CROY Plumbing needs to learn to appreciate his clients and not gossip and diss them behind their backs.

For professionalism Chris Roy earns a 0.5 out of 4.0, meaning that when it comes to the standard of professionalism, he is no where near proficient in that department.

What do I mean by that? He'll charge you 4X what you earn per hour for his labor and feel it's OK to badmouth you on a referral to another tradesman.

But I'll let you form your own opinion.

Darlene T.

02/07/2019 12:00:00 SA

Chris and his assistant arrived at my house on time and installed a garbage disposal. They did excellent work and cleaned up after themselves. He charged me the price that he quoted me and was one of the most reasonably priced.

Doris W.

5/21/2017

We recently had Chris' team at our home for an emergency toilet repair. They came same day and were quick to diagnose and replace the offending valve. They could not have been nicer or more professional. Great service!

Brian L.

8/22/2022

No reply to several requests for an estimate. Then told he wasn't interested. Fairly simple spigot replacement and plumbing repair. Save time and try elswhere.

Ruthy H.

6/24/2014

Very prompt and professional. Had an emergency issue and Chris pushed back another appointment in order to come right over and fix the issue. Other plumbers I called either wanted a fee just to walk in the door or else could not guarantee that they could come today at all.

Kimberly A.

4/24/2019

Very quick and efficient. Had an emergency problem and came very quick. I can't believe other plumbers wanted a fee just to inspect the problem. Problem was fixed the same day

Linda B.

10/25/2022

In 2020 we moved and had to call a plumber for a toilet leak/replacement. We told them it was NOT an emergency, but they showed up that night and charged us triple what a plumber at our former house charged (same work, also after hours) 5 months previous, so we were wary.
In early 2021 we did a major kitchen and laundry renovation on our current home, CRoy was the plumber who worked with our contractor and did all new plumbing ( a slab ranch - no basement). Both the owner and his assistant were prompt, professional and neat.
October 2022 - bathroom renovations. Same excellent work (same assistant - always a good sign.) They will do what you request but will tell you what is best and what is necessary. (My husband requested some just in case additional piping for possible future remodeling that added cost.)
We were delighted to pay a very reasonable bill for such excellent and timely work.

Stephanie D.

01/03/2018 12:00:00 SA

I've had two great experiences with Chris. The first was a discounted job for some basic repairs (installation of new kitchen faucet, repair of leak in shower) during which he supervised an apprentice. It was a win-win-win purchase for all of us, so I recommend any online deals that you might find for him if you need some updates or repairs. The second time I called him was more of an emergency, when my hot water heater failed and flooded my basement. Chris was there in less than a day. His prices are reasonable, he is thorough, and he explains things well. Highly recommend!

Alex M.

4/22/2019

non reliable
Used them for a complete bathroom renovation. They never pulled any permits and quit the job without returning our deposit. Now we have an unfinished bathroom and are scrambling to find someone to finish this work/

Brian T.

4/23/2017

I just had my counters done in Granite and needed to have a new faucet installed. Chris's team was on time and had the disposal and faucet installed in no time. Cleaned up like they were never there. Highly recommended!

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