Best Businesses in Indiana

Jimmie Self with Who's Our Plumber is one of the most honest, fair, diligent, and knowledgeable plumbing contractors I have ever worked with.  I have hired Jimmie to work on my own house multiple times, and including 2 slab leaks that required the excavation of a portion of my garage, porch, sidewalk, and the installation of a brand new service line.   The company was not only diligent in completing the work, but also great at communicating with the my insurance company directly.   I recommend Who's your plumber to all of my real estate clients, friends, and family, and everyone has had an excellent experience related to timely service, pricing, and having their plumbing problem solved.

Literally owe them big time! We had no water on Christmas- until A-Team came and saved the day! Literally felt like they should have had superhero capes on! It was Christmas! I felt horrible that they were missing time from their family. They came and fixed our busted pipe so that we could have water! Not being able to flush toilets and wash hands on Christmas was brutal- so we are very thankful to everyone who was involved. From our family to yours, Thanks a ton!!!!

I had a major hot water tank leak. David responded quickly to my request and was able to come out the next day. He kept me informed as to when he would arrive so I was able to get other things done as opposed to being stuck waiting.  He was courteous and thorough and talked me through all my options. I needed a new tank and he went and got what was needed even though it was almost 5pm and came back and finished the job so we could have hot water that night. He made sure my utility area was clean and tidy after he completed the job and I very much appreciated that he stayed until 7 pm to take care of my issue. The price was reasonable and the service was great.

We hired Precision Leak detection to locate the leak- He was wonderful, came out the day we called him, pinpointed the leak with thermal imaging, ultrasound and pressurized the lines with air to double check with ultrasound. Very informative and accurate. We Highly Recommend!

When our water heater died, I called Hamm & Sons around 8AM. By mid afternoon they had installed a new water heater. That's service you can't beat. Ryan and Doug were friendly and efficient. They did great work.

The owner called me back in a Sunday to explain that I was not having a plumbing issue as much as I was having a ground water issue in my septic tank. He was super helpful and I really appreciated it

I needed a new toilet installed and a friend recommended Sordahl plumbing. The man who came out was knowledgeable and was able to get everything switched out quickly. It's working great! I'm having them come back next week to install some cut-off valves under the sinks. I'd recommend for efficient and good service.

Super quick and professional response. They were able to come the next day for a quote and were able to complete the work in the same day. Had a pipe start leaking below the slab. They were able to chip through the slab to repair and patch the slab before leaving. 10/10.  Will call again.

I am SO thrilled with my service from Jesse Jones from Covalen in Indianapolis.  He was professional, respectful, and very accommodating. He explained all of what was going on to me in a way in which I understood. He answered all questions that I had and made me feel a lot better about my situation. He is knowledgeable in this field and knows what he's doing. Jesse is an A+ employee. If I ever need to call this device again, I will ABSOLUTELY be requesting him.

These gentlemen were wonderful! They came out on a Thursday evening to give us a quote, and we're back Saturday afternoon to do the job of installing an additional outlet in the garage. They were very thorough on the planning, and the checked a couple times to make sure they were doing what we wanted. They were very well priced, courteous, quick with their work, and cleaned up after themselves. We will definitely use them again for future electrical projects.

So I originally left a review two months ago in regards to a specific tech Shaun and have very rude, disrespected and racist he treated me and handled himself.  I even mentioned how the other tech that was with him was very professional, respectful and handled himself wonderful.  I even called in to speak with someone about the matter before leaving a review on here, Google and the company.  Everything that I expressed was exactly what happened.  I was not upset at the company but the tech Shaun.  I even thought that leaving the reviews the company would contact me to resolve the issues.  Well that is not what happened at all.  They actually told my boss that I left all these reviews and that reviews like that hurt their business.  Well if something hurts your business and that is not how your company handles themselves then you would resolve the issue and even issue an apology.  Not what happened at all.  This company actually made it as if how I was treated by a tech that works for their company was nothing and I should not have left a review.  Not okay at all!!  I was treated how I was by your tech and no one in two months reached out to resolve the issue.  Not even when I asked the woman who I spoke with on the phone personally for some to contact.  I am not a child but a grown African American woman how demands respect and to be handled in a professional manner.  So at this point this company has now dug another hole for themselves instead of handling the issue at hand the appropriate way.  Do not ever go to someone else to tell on me as if your have that right.  Your tech was inappropriate, out of line, rude, disrespectful, unprofessional and racist to me.  Not my problem but his. If you chose to not deal with it then you are part of the problem also.

We are so impressed by the professionalism and the knowledge that comes with the technicians at ACME! We personally had an awesome (as awesome as sewage can be) experience in dealing with Michael!! He was incredibly on point when it came to what our issue was and his plan of action got us up and running the same day! He was super nice and came back the next day to finish the job (considering he was here late, after dark, on a Monday evening). We are very thankful for his expertise and weren't completely taken back by the cost! Extremely affordable! We HIGHLY recommend using them for all your plumbing, sewer and septic needs! We also HIGHLY recommend asking for Michael! He's great! Thank you, ACME!

I appreciate how responsive they were to my initial inquiries, kept me updated on their arrival, and were quick and professional during the work I needed (replacing my garbage disposal, and tightening wiring on my in-floor heating). Definitely would recommend if you need help with some odds and ends (like I did).

Wanted to make sure the AC was good before I bought the house, so I called Johnson Heating and Cooling to check the AC out. Technician said it was in great shape. Moved in a couple of weeks later it has froze up three times. Called to see if they would look at it, since the technician said it was great when it wasn't. They want to charge me to look at it. I could have got credit toward the house for the AC, now im out who knows how much.

I used ARS for years with mixed acceptable. Over several years they have sold and installed a furnace, water heater, and an A/C system, and performed an air duct cleaning.
The duct cleaning was almost totally ineffective and the servicemen damaged a bit of our door trip moving their equipment around.  
Service on the other equipment was generally satisfactory but scheduled periodic services were not always preformed even though I was paying their preferred customer plan.

I moved into a new home back in March. On April 13th, 2018, I had to use my home warranty because my Water heater was leaking.  The water wasn't staying in the pan and it was leaking all over my ceramic tile and onto the carpet. Kevin from L.D. Smith Plumbing came out. He told me I needed to have the water heater replaced. I agreed. He replaced it and installed the new one. He informed me that the home warranty didn't cover the disposal of the old unit, so at this time I paid $140, so he could take my old broken one away. Kevin at this time only replaced the water heater and not the pan. We talked about water leaking out of the pan and he saw water under the pan. He said that it will dry out, there was just a lot due to it leaking.

Now fast forward to 9/21/2018, I had to have them come back out (through the Home Warranty) because the pipe on my water heater was leaking again! It was not holding in the pan again! I had to keep switching out towels every day for two weeks prior because the pan was leaking all over my ceramic tile and carpet again! When Kevin came back in he told me that he talked to the home warranty company and they said they would cover the leaking pipe, but I needed to add a expansion tank and they didn't cover that. He then joked about how he had to word things correctly to the home warranty people because they are picky about what they cover. He told them he had to change the pipe (which was on the side of the water heater), but when he told them that the pan was leaking again - they all of a sudden wouldn't cover him removing the water heater, so I had to pay out of pocket for that and that cost was $544! I at this time asked him why I would have to pay to have him pull the water heater out to see if there was a crack in the drain pan and his response was Well it's not covered and that is the cost of labor to unhook the unit and pull it out to replace the pan. I stood in disbelief because the water heater needed removed anyways so he could fix the pipe and cut the pipe on top to install the expansion tank. He just looked at me like he understood, but said he had to charge me that. This was on top of the $364 I had to pay for this expansion tank because supposedly the water heater heats up too fast and it needs more room for the water to go when it expands. Not sure if this is true or not because right now I'm not believing anything I was told by this company. I had to pay the total $908 so I could actually have my 5 month old water heater working properly.

I called the office on Monday 9/24/2018 to try and talk to the owner about my issue. I in no way needed to pay the $544 for him to disconnect and remove the water heater when he had to any ways to fix the pipe and install the expansion tank! I spoke to Jennifer, who claimed to be the office manager. At first she was extremely rude when I was explaining the situation to her and told me that back in April, Kevin never put notes in the system from my order about the pan leaking, therefore it was too long ago to assume that it was an issue back then. I explained THREE times how Kevin told me he'd have to remove the water heater to fix the pipe and install the expansion tank on top because he had to cut the pipe on top of the water heater to install the tank. She finally just said she would talk to the owner of the company and he would call me back. About 15 minutes later I received a call back from Jennifer stating the owner Lance, said she could refund $100 for the inconvenience. WHAT!?!?! I asked her what $100 of the $544 I paid for him to just remove and disconnect the water heater meant and why was it only $100, when in no way should I have had to pay this amount. All she would say is that Lance, the owner, told her just to do that, but she didn't know why it was only $100, she would put it back on my debit card I paid with.

I am in EXTREME DISBELIEF about this experience. I feel 100% taken advantage of and lied to. When I let a service pro in my home, I'd expect them to be professional and do the right thing. I have asked the owner Lance to reach out to me, but still haven't heard anything from him. This was wrong and just a way for the company to get money from a home owner and the home warranty company.

STAY CLEAR OF THIS COMPANY. If the home warranty company assigns your plumbing issues to this company, call and have them send the request to a different local company! They take advantage of the customer and are just out to get as much money from a home owner as possible and double dip with getting money from the home warranty company. Their office staff is unprofessional and rude. Also, the owner Lance, must not care too much about his customer's experience if he won't even reach out and at least have a professional conversation with a customer.

Mixed review. Our heater stopped working on Thursday night, so Friday after work, we called B and W to see if we could get a technician to help. Jason called us back right away and suggested we check the status of our filter. We hadn't changed it, and it seemed like it was going to be a quick fix. He did this all over the phone, helping us to avoid paying or this service. Really nice guy.
Unfortunately, the heat did not come back, so Saturday we called him again and this time he came out. We had our blower on Auto, which was wearing away at our motor, but Jason suggested we just get a new capacitor, which would prevent us from having to buy a new motor just yet. Again, it seemed like this was going to work.
Sunday morning, still no heat, so we decided that it was finally time to replace the motor. Jason called us from the crawl space at another job, but made sure we would be taken care of.
When Dan arrived he let us know that Sunday meant OVERTIME and instead of having to pay $580 for a new motor, we would have to pay $800!! We asked if there was anything we could do....after this three day process and he said he could take off 5%.
So, in summary, Jason did what he could do to save us money and talked us through something that we knew nothing about, but in the end we spent 3 days without heat and paid almost $1000 for something that would have cost $580 if it had been done on Friday instead.
AVOID SUNDAYS. They don't tell you about overtime until they arrive.

Worst drain cleaning company in the city. Secretary who answers phones has an awful attitude. Extremely unprofessional company....DO NOT USE.

First, the work was completed in a timely fashion.  

The problem I have is from the up-sale of the maintenance plan.  Which prevented me from using my free service visit coupon a $89 savings.  Instead I got 20 % off which amounted to $40 savings.   Does not leave a good feeling knowing the maintenance contract cost me more than not having one.  First time customer by the way.  

Now we are canceling the maintenance plan over refusal of honoring coupon.  We would of kept the plan so this makes a bad business decision not to mention customer service on Summers end.

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