Best Businesses in Indiana

Jimmie Self with Who's Our Plumber is one of the most honest, fair, diligent, and knowledgeable plumbing contractors I have ever worked with.  I have hired Jimmie to work on my own house multiple times, and including 2 slab leaks that required the excavation of a portion of my garage, porch, sidewalk, and the installation of a brand new service line.   The company was not only diligent in completing the work, but also great at communicating with the my insurance company directly.   I recommend Who's your plumber to all of my real estate clients, friends, and family, and everyone has had an excellent experience related to timely service, pricing, and having their plumbing problem solved.

I had 2 locations that I needed looked at. I told the person on the phone which one to arrive at first. They went to the wrong one. I was quoted for a job and the price was over double what any other contractor has since quoted me. lastly i had them do a smaller job at the second location. They didn't look for the problem at all and just immediately started getting to work (The problem was not solved). I would avoid them if possible.

Our house has an area where the laundry and the kitchen drains meet before heading into the main.  With the grease from the kitchen and the lint from laundry when clogs form they are bad.  Within 20 minutes our drain was running and it was under what other companies had quoted us.  He even told me about a future problem that was starting from a neighbors tree.    Professional with a great sense of humor they made the whole situation just a little less painful.  Thanks guys.

So I finally had it with the tapping noise in one of our bathrooms. Fearing the worst (a leak) even though I had let this go on for some time, I decided today was the day to get a leak detection done.

To my surprise, Chris and Zack actually were able to work me into their schedule on the same day. The whole process took about almost 2 hours, but they were very thorough. Fortunately, the issue wasn't a leak and was just contracting/expanding older pipes.

I really appreciated the thorough explanation and answers to my questions. Chris and Zack were friendly, and it felt like I was talking to neighbors that were helping me out rather than someone I hadn't met. Chris is the business owner, and he offered to help out in the future should the need arise (and we both hoped it won't)! It's always reassuring to know that there are reliable service providers out there who take care of their clients whether it's first time service or return business!

Hamm & Sons we're prompt, polite, and efficient! I had an emergency bathtub overflow and they were here the day of to unclog my drain. Definitely will call them again!

This is a good company and Lucas, the person that provided my plumbing services, could not have been more professional.  I would recommend using this company and Lucas in particular.

I needed a new toilet installed and a friend recommended Sordahl plumbing. The man who came out was knowledgeable and was able to get everything switched out quickly. It's working great! I'm having them come back next week to install some cut-off valves under the sinks. I'd recommend for efficient and good service.

Super quick and professional response. They were able to come the next day for a quote and were able to complete the work in the same day. Had a pipe start leaking below the slab. They were able to chip through the slab to repair and patch the slab before leaving. 10/10.  Will call again.

I am SO thrilled with my service from Jesse Jones from Covalen in Indianapolis.  He was professional, respectful, and very accommodating. He explained all of what was going on to me in a way in which I understood. He answered all questions that I had and made me feel a lot better about my situation. He is knowledgeable in this field and knows what he's doing. Jesse is an A+ employee. If I ever need to call this device again, I will ABSOLUTELY be requesting him.

These gentlemen were wonderful! They came out on a Thursday evening to give us a quote, and we're back Saturday afternoon to do the job of installing an additional outlet in the garage. They were very thorough on the planning, and the checked a couple times to make sure they were doing what we wanted. They were very well priced, courteous, quick with their work, and cleaned up after themselves. We will definitely use them again for future electrical projects.

So I originally left a review two months ago in regards to a specific tech Shaun and have very rude, disrespected and racist he treated me and handled himself.  I even mentioned how the other tech that was with him was very professional, respectful and handled himself wonderful.  I even called in to speak with someone about the matter before leaving a review on here, Google and the company.  Everything that I expressed was exactly what happened.  I was not upset at the company but the tech Shaun.  I even thought that leaving the reviews the company would contact me to resolve the issues.  Well that is not what happened at all.  They actually told my boss that I left all these reviews and that reviews like that hurt their business.  Well if something hurts your business and that is not how your company handles themselves then you would resolve the issue and even issue an apology.  Not what happened at all.  This company actually made it as if how I was treated by a tech that works for their company was nothing and I should not have left a review.  Not okay at all!!  I was treated how I was by your tech and no one in two months reached out to resolve the issue.  Not even when I asked the woman who I spoke with on the phone personally for some to contact.  I am not a child but a grown African American woman how demands respect and to be handled in a professional manner.  So at this point this company has now dug another hole for themselves instead of handling the issue at hand the appropriate way.  Do not ever go to someone else to tell on me as if your have that right.  Your tech was inappropriate, out of line, rude, disrespectful, unprofessional and racist to me.  Not my problem but his. If you chose to not deal with it then you are part of the problem also.

No longer, after 10 + years, doing business with Acme Plumbing in Indianapolis.  A $269 service call to snake a line.  Their guys are on straight commission so each time the pricing has increased by 15-20%.  Called Lawrence Plumbing who is $169.  I am all about small biz owners making a profit, but enough is enough.  #fedup.

Kit was WONDERFUL! he responded very quickly to my request for a home inspection and quote. He showed up when he said he would and sent me a lot of photos of the items that needed to be repaired. He also gave me a referral for the items he couldn't fix. He is a great guy! I highly recommend him. Thanks Kit!

I have nothing against the work the plumbers did but the way they conducted business. I was quoted 150 an hour and was told the job might take a few hours. That is fine and all. I paid the bill which they did not go over with me to explain the break down of what I was being charged. I looked over the breakdown of bill they emailed me the next day due to working night shift. I was charged over 200 an hour for 3hour which they were only there for two hours. I called and they acknowledged they lied about their time and refunded for the extra hour. Also surprise they charge 155 an hour per plumber which was never mentioned when I got the quote for the work. I feel the company should have been transparent and up front and honest about how they charge not after the work is done. That was the whole point in getting the quote so I as a single person could prepare for the very large bill. I would never go to them again for any plumbing issues due the dishonesty!

Harry was awesome.  I had a major problem and he was here promptly when he said he would come.  He cleaned up after he was completed. Gave me advice on how not to have a repeat of the issue. Very friendly.  ARS and Harry are the best!

Watch out for the reviews you see here.  I had two clogged toilets in my home and worried that my sewer pipe (which collapsed a year earlier) was the issue, again.  Filed a claim with my Home Warranty only to find out that this time they sent a different plumber than the one who did the work.  I looked these guys up on YELP and freaked out over the poor ratings.  I had no choice, however, as my HW company no longer worked with the other plumber and according to my HW these were the only guys available to come out on the same day.  When I spoke with the girl in the office @ LD Smith I expressed my fears and she understood my concern.  Shawn, who came to solve my problem, was timely, courteous, & professional.  I would certainly want him to come out again if I had any other issues in the future.  If you're concerned, call them first....don't just assume that what you see on YELP is correct (they apparently purged all the good reviews and left the bad ones from only the last year or so....check out this business' rating on Google for more reviews).

I've used B&W Plumbing over 20 years.  They are professinal and fix the problem the first time. They also must be one of the highest priced plumbing contractors in the city.

I own several rentals and want a company that will set their own appointments with the tenant, call me before doing any extensive (expensive) work, and above all bill me. I don't want to have to meet the plumber at the property to pay him. B&W satisfied all this.

I realize everything has gone up, but since B&W went to book pricing it seems like more and more, I'm getting the shaft.

Example: I needed a new mixing valve on a shower. I tore the wall open and supplied the valve. Everything was exposed and right in front of the plumber. All he had to do was cut the old valve out and solder the new one in. The book said $595.00! I called the office and screamed like a mashed monkey. Because I am a longtime customer the manager put the guy on hourly rate. Wound up $250 for less than an hours work.

Example: In a pinch I needed some furnace work, it was Sunday and my regular guy had just passed away. Though I'd never used B&W for heating and cooling that is part of their trade so I sent them out, and told the guy to check the thermocouple. (The pilot light wouldn't stay lit.) He told me over the phone since I was a regular customer they wouldn't charge overtime for sunday work. Hooray! Except when the bill came it was $295 for replacing the theromocouple, a ten dollar part!

Again I complained and they took 10% off. But what the hey? I'm beginning to think B&W is just too expensive for my business.

A really rude employee named Carl came to my house. I had sewage up to my basement steps when he left. He drug his sewage covered equipment across my brand new carpet after he was given a tarp to lay down to avoid the disgusting mess. He scoffed, and said I'll buy this carpet. Owner Leon finally called me a week later, berated me for calling his good guy employee out, asked me if I was perfect cause everyone has bad days, asked me if I wanted him fired so he has to tell his kids they can't eat because he got canned for me complaining. Also, my carpet was not taken care of. When Carl was walking out, he took a personal phone call and said he just finished the job from h***. Leon didn't apologize for Carl's conduct. Least his supervisor Jake did. Stay away from this joke of a business.

I have been a customer for over 15 years.  Had a plumber out approximately 2 weeks ago to reinstall toilets (2) after the floor was replaced.  While I had problems with the pricing, ultimately they made the price reasonable.  On 12/26, I had a pipe burst and the tech was timely, friendly, proficient and reasonable on price.  He was at my house within 1 hour and all he asked for was my address.  I had an appointment for my winter service plan for Jan 5 (yes, that was the date to do preseason maintenance).  I called to change the appointment date, and they wouldn't let me do it until I confirmed information, including the address, phone, backup phone, billing address, and more.  I got upset because they wouldn't talk about why I called until they finished with the questions.  I asked for a supervisor and told none were available.  I ended the conversation and dialed back.  On call back, the person looked up, rescheduled the appointment.  I explained my previous call and she was apologetic.  Less than 5 minutes later I got a call from a customer service supervisor.  The call went bad.  She explained that this was policy to confirm information and basically talked down to me.  It has become hit or miss on the tech, the service center, but mostly customer service center.  I own a business and I'm not going to be right all the time, but I would be out of business if I paid attention to customers the way they did.

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