Best Businesses in Indiana

I have never been so impressed with a service company- EVER! We called out to Schuler Plumbing to rearrange some plumbing.  Schuler's owner, Gene, took the time over the phone to walk us through what we need to do to determine the actual work needing done (Like behind the drywall or simply underneath the sink?) He spent probably 15 min with us and was so nice and patient over the phone and answered all of our questions. Last week, we had arranged to have one of their plumbers do the work this afternoon. Then first thing today, they called to tell us that one of their plumbers didn't make it in to work today (it happens) and they'd try very hard to get us in. Not only did they get us in, but earlier than expected!! Kenny, came out and he realized it was actually wasn't as difficult as we anticipated. While there, we asked him to do another simple job as well. He said he needed a part for that and he could come out and do both at once and just write this call up as an estimate/ no charge today. He saved us a few hundred $$! I was so thankful! I told him how impressed I've been with the company and that he has a good place to work for. He's been there 23 years and didn't have a single bad thing to say. I love a company that treats not only their customers right, but also their employees! Thy are open and honest and one you can really trust! Now, I can't wait to get my kitchen done!

This company has been assigned through my home warranty a few times and I am always relieved to see them assigned to my claims. They are polite and professional. They explain things to me at a level I understand. They double check their work. They are on time and have even been able to make it earlier than the appointment times more than once which is really nice!

We found our water heater leaking on Sunday and called first thing on Monday. Originally, they did not have an opening for Monday. They rearranged some appointments so they could come out it replace the water heater. This was great that they worked to reschedule other less urgent service calls.  The service technicians were great. They were careful and were very good at keeping everything clean and mess free. They really cared about their work.

I have had David Bond do work for me both in the commercial aspect and the residential field and he has never disappointed!!!!  He is so thorough and if he finds anything else wrong he will fix it as well!   He's always on time and does what he says when he says it!!

We have tree root issues in our septic tank.  I spoke to Cecil 3 times and in all the calls I was very clear that we needed help with our slow draining tank.  In every conversation with him I had to remind him of this.  The 2nd time he called, he told me we should postpone the tank visit as he didn't have the time that day to do an eval.  This is the bottom line, they are not a full service septic company.   Don't let them waste your time.  Our situation only got worse because of him. Then he texted over and over again to try and justify his failure with the We are really busy defense.

Bedell Plumbing visited my home on Tuesday, Nov. 21, 2017 to repair a non-invasive issue with two of my toilets. They were on-time, professional, and provided me with a bit of plumbing education for me, the non-plumber home owner.  I appreciated their attentiveness and no-nonsense approach to getting the job done efficiently.  I'd work with them again for the reasons stated above and provide my recommendation to anyone reading my review.

This company came out the same day requested ( through utility shield) and went out of their way to make sure we understood what was going on as far as a leak under concrete slab.   They were very professional and did an excellent job.  We will use them again for any future repairs and would highly recommend them.

If you make an appointment with this company, make sure you keep your phone by your side or they'll skip you and go to another job if you don't answer.

My wife waited from 2-5 pm ( my scheduled appointment) and I  was pumping gas in my car when they called. Returned the call within 5 minutes and they already sent the tech somewhere else.

Really poor customer service.

I made an appointment with Lawrence Plumbing on a Wednesday for repair of a leaking outdoor faucet on the following Friday The time came for the appointment and no one showed up.  I called Lawrence Plumbing twice soon after the appointment time to request a status report and each time left a message when no one answered the phone.  I never received a reply and subsequently hired another plumber.

Recently we had this company clean out our grease trap, which they have done many times before.  The gentleman running the truck dumped gallons of grease waste from their truck into our kitchen.  They had no back up plan or equipment to clean it up so it took them 30 minutes to even start cleaning this horrible mess up.  We lost hours for our employees and the smell after they were done with a very surface clean up was horrible.  When I, the owner, arrived at the end of what was 3 hours to clean up the issue (which again is just surface, the stench is still very much there) the man who caused the issue made excuses and never once said he was sorry to me for what happened.  We are now dealing with the smell of grease, which we don't even use in our restaurant.  It's been a nightmare of a situation.  All mats have had to be replaced, they damaged our wall during their clean up and it goes on.  Mistakes do happen but the worst part is they have not given a true apology or even acknowledged why this is a problem.  The owner took over 24 hours to look at the issue.  I asked for a call and instead he showed up in the middle of lunch rush and looked at the kitchen and said he doesn't see the problem.  The smell get's so bad we cannot have our door or large window closed.  His response was it's just grease - the smell eventually goes away and you know grease isn't a hazard right?.   I'm so surprised at the lack of care and concern and even just basic customer service.  Especially for a company we've used for years.  It's already cost us over $1,000 in lost wages and mats alone and I have no idea what the cost will be for our damaged wall and floor.

To be clear, I have not used their services, but I did witness the man in glasses and the gray van yell in a violent and overly aggressive manner at the car in front of him because of the traffic. The work may be good - who knows - but do you really want to support someone that is verbally abusive and aggressive to a stranger when in standstill traffic?  Thankfully, the company name and contact was on the van to clearly identify them.

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