Best Businesses in Indiana

We had old copper pipes leaking behind our lower kitchen cabinets.  I don't know how Tom and Chris did it, but they squeezed into the back corner under my sink and countertops and got all those 60-year old pipes switched out with PVC pipes.  These are not petite men - but they got it done!  So grateful!!  They were determined and know what they're doing!!  We've used this company for 30 years and have always had a good experience.  Highly recommend!

This company has been assigned through my home warranty a few times and I am always relieved to see them assigned to my claims. They are polite and professional. They explain things to me at a level I understand. They double check their work. They are on time and have even been able to make it earlier than the appointment times more than once which is really nice!

Finally called a professional to work on my kitchen sink late one night. Mr Atwell returned my call first thing & was out at 8:30am the next morning! Actually his son Matt arrived 15 minutes early. He had an amazing drain snake that worked wonders. Then he put my sink back together & fixed a design flaw that was causing some of the headaches. He also took the time to fix a leaky toilet by replacing a flapper & making adjustments. Really fast & efficient. Money well spent. So happy with his excellent work.

I have had David Bond do work for me both in the commercial aspect and the residential field and he has never disappointed!!!!  He is so thorough and if he finds anything else wrong he will fix it as well!   He's always on time and does what he says when he says it!!

We have tree root issues in our septic tank.  I spoke to Cecil 3 times and in all the calls I was very clear that we needed help with our slow draining tank.  In every conversation with him I had to remind him of this.  The 2nd time he called, he told me we should postpone the tank visit as he didn't have the time that day to do an eval.  This is the bottom line, they are not a full service septic company.   Don't let them waste your time.  Our situation only got worse because of him. Then he texted over and over again to try and justify his failure with the We are really busy defense.

Contacted them at the very beginning of April, quotes and estimates on April 5th, spigot/softener installation on the 9th. It started off good; they were really responsive and got someone out to estimate the water softener rough-in and spigots, which were installed just days later. They charged me $1300 to install two spigots which were very quickly and easily accessible, which seemed a little steep (I did a little more research and found that amount to be high compared to other competitors in the area).  The water softener rough-in was okay, although the valves were pointing away from the water softener - easily worked-around but takes up more space. The Tech also said I shouldn't have my sink, fridge, or washer on soft water because the water is too salty to drink and that he recommends this to all his customers. I already knew water softeners don't add salt to the water, they add sodium ions so the calcium and magnesium can't attach and make the water hard. I paid $450 for the rough-in; I finished the softener installation myself. They sent a different person to come out and do the bathroom remodel estimate in early April. He was great and detailed and we were on the same page throughout the visit. He said he'd get back to me in a few days.  I texted a week later and got a reply that he'd have it finished up by the end of the week. I was okay with that, as long as I had a timeline, I knew what and when to expect it. Communication was spotty, but I finally received the estimate May 8th.

This company came out the same day requested ( through utility shield) and went out of their way to make sure we understood what was going on as far as a leak under concrete slab.   They were very professional and did an excellent job.  We will use them again for any future repairs and would highly recommend them.

These guys had the tools and that talent to free up our antiquated sewer line when [Other Local Plumbers] didn't.  They not only broke through three years of brush and tree roots, but finally extricated the dead squirrel that ended up being the real cause behind our problem.

They may have a bad-pun name, but they get the job done.

I made an appointment with Lawrence Plumbing on a Wednesday for repair of a leaking outdoor faucet on the following Friday The time came for the appointment and no one showed up.  I called Lawrence Plumbing twice soon after the appointment time to request a status report and each time left a message when no one answered the phone.  I never received a reply and subsequently hired another plumber.

Recently we had this company clean out our grease trap, which they have done many times before.  The gentleman running the truck dumped gallons of grease waste from their truck into our kitchen.  They had no back up plan or equipment to clean it up so it took them 30 minutes to even start cleaning this horrible mess up.  We lost hours for our employees and the smell after they were done with a very surface clean up was horrible.  When I, the owner, arrived at the end of what was 3 hours to clean up the issue (which again is just surface, the stench is still very much there) the man who caused the issue made excuses and never once said he was sorry to me for what happened.  We are now dealing with the smell of grease, which we don't even use in our restaurant.  It's been a nightmare of a situation.  All mats have had to be replaced, they damaged our wall during their clean up and it goes on.  Mistakes do happen but the worst part is they have not given a true apology or even acknowledged why this is a problem.  The owner took over 24 hours to look at the issue.  I asked for a call and instead he showed up in the middle of lunch rush and looked at the kitchen and said he doesn't see the problem.  The smell get's so bad we cannot have our door or large window closed.  His response was it's just grease - the smell eventually goes away and you know grease isn't a hazard right?.   I'm so surprised at the lack of care and concern and even just basic customer service.  Especially for a company we've used for years.  It's already cost us over $1,000 in lost wages and mats alone and I have no idea what the cost will be for our damaged wall and floor.

To be clear, I have not used their services, but I did witness the man in glasses and the gray van yell in a violent and overly aggressive manner at the car in front of him because of the traffic. The work may be good - who knows - but do you really want to support someone that is verbally abusive and aggressive to a stranger when in standstill traffic?  Thankfully, the company name and contact was on the van to clearly identify them.

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