Best Businesses in Indiana

We were referred to Schuler Plumbing by our realtor 6 yrs ago when we bought our home. They handled all of our minor repairs and did the complete plumbing install when we finished our basement. They did an excellent job!!! All of our communication and interaction with the servicemen was professionally handled. AND they did a great job to boot!!!
Honest, reliable plumbers. We would highly recommend Schuler Plumbing for all your plumbing needs.

Had a leak in the second story bathtub. We got an initial estimate that would have required several hours of work including cutting a hole in the ceiling. Fortunately we got a second opinion from The Final Touch and found the solution to be much more simple, saving us tons of time and money!  Thank you!!!!

Finally called a professional to work on my kitchen sink late one night. Mr Atwell returned my call first thing & was out at 8:30am the next morning! Actually his son Matt arrived 15 minutes early. He had an amazing drain snake that worked wonders. Then he put my sink back together & fixed a design flaw that was causing some of the headaches. He also took the time to fix a leaky toilet by replacing a flapper & making adjustments. Really fast & efficient. Money well spent. So happy with his excellent work.

I have had David Bond do work for me both in the commercial aspect and the residential field and he has never disappointed!!!!  He is so thorough and if he finds anything else wrong he will fix it as well!   He's always on time and does what he says when he says it!!

We have tree root issues in our septic tank.  I spoke to Cecil 3 times and in all the calls I was very clear that we needed help with our slow draining tank.  In every conversation with him I had to remind him of this.  The 2nd time he called, he told me we should postpone the tank visit as he didn't have the time that day to do an eval.  This is the bottom line, they are not a full service septic company.   Don't let them waste your time.  Our situation only got worse because of him. Then he texted over and over again to try and justify his failure with the We are really busy defense.

I have been a customer of Bedell Plumbing since I purchased my home in 2012. I have always had courteous interactions and a good experience. That is until recently.
I am on septic system and after my parents moved in with me, it filled up quicker than expected. Unfortunately, my toilets and shower backed up and flooded my main bath and hallway. I called Beddell and they did come out promptly eventhough it was on a weekend. Was told that it was a full tank and had to have it emptied and then he could clear the clog. So, I called and found a company to empty that evening. That technician said the septic was working fine and really didn't need emptying. (I had just had it done less than a year ago.) Well, ok, paid them and asked Bedell to come out the next day to clear the line.
The next day, they came and the plumber got his snake stuck in the pipes leading out to the septic system. Ok, stuff happens...next day, I was told that I had to put in an outside clean out access in order for them to get the cable out. $$ I wasn't happy as it is on them that he got the equipment stuck, but ok. Following day, they came with an excavater and dug up my yard, put in the cleanout (which is now in the middle of the backyard :( ) They left before I got home from work. Next day, toilets and shower backed up again! I called and Bedell sent 3 what looked like very young and new technicians. They did something in the backyard and ran a snake, reset the toilet. Told me it was warranty work, no charge. Ok, great. Then someone from the company called and said he'd drop the price down to $1250 since the cable being stuck was on them. I reluctantly agreed.
Then...wait for it...the next day, Sunday, the toilet and shower backed up again. I was not happy to say the least. I called their on call number and finally got a return call about 3 hrs later. During this time, I once again I have to shut all the water off. I take care of my elderly parents.
The gentleman I spoke to was extremely rude. He told me he couldn't get anyone there that day. I explained the ongoing issue and shared that I felt since this was an ongoing problem, I should have prescedence. He said he could give me the name of a company they work with. Ok, thinking it is someone they contract with, I agreed. This company was great. They were there within 2 hours and repaired my issue within 4 hours. When he gave a bill for another $400 I was perplexed. I explained that the guy from Bedell gave me their name/# -warranty work...? He said htey are not contracted with Bedell, pay me. Ok, at least he actually fixed the problem. Said my toilet was set incorrectly, new line to septic was full of mud. Nice.
By this time, my subfloor was ruined, as was my hardwood in the hallway. I had to have the floors in the bathroom and hall replaced.
This was right around Thanksgiving. So, my parents had to move out for 30 days while the back of the house was being worked on. I couldn't decorate for the holidays,, etc. I eventually received a bill from Bedell for $1250. I made a mental note to call and give them copy of the $400 bill, but in all honesty, with workers in the house, work and holidays, I forgot.
Today I get a snippy call from their office person.. LONG STORY SHORT-DON'T USE FOR ANYTHING MAJOR. NOT IMPRESSED.

This company came out the same day requested ( through utility shield) and went out of their way to make sure we understood what was going on as far as a leak under concrete slab.   They were very professional and did an excellent job.  We will use them again for any future repairs and would highly recommend them.

If you make an appointment with this company, make sure you keep your phone by your side or they'll skip you and go to another job if you don't answer.

My wife waited from 2-5 pm ( my scheduled appointment) and I  was pumping gas in my car when they called. Returned the call within 5 minutes and they already sent the tech somewhere else.

Really poor customer service.

I made an appointment with Lawrence Plumbing on a Wednesday for repair of a leaking outdoor faucet on the following Friday The time came for the appointment and no one showed up.  I called Lawrence Plumbing twice soon after the appointment time to request a status report and each time left a message when no one answered the phone.  I never received a reply and subsequently hired another plumber.

Recently we had this company clean out our grease trap, which they have done many times before.  The gentleman running the truck dumped gallons of grease waste from their truck into our kitchen.  They had no back up plan or equipment to clean it up so it took them 30 minutes to even start cleaning this horrible mess up.  We lost hours for our employees and the smell after they were done with a very surface clean up was horrible.  When I, the owner, arrived at the end of what was 3 hours to clean up the issue (which again is just surface, the stench is still very much there) the man who caused the issue made excuses and never once said he was sorry to me for what happened.  We are now dealing with the smell of grease, which we don't even use in our restaurant.  It's been a nightmare of a situation.  All mats have had to be replaced, they damaged our wall during their clean up and it goes on.  Mistakes do happen but the worst part is they have not given a true apology or even acknowledged why this is a problem.  The owner took over 24 hours to look at the issue.  I asked for a call and instead he showed up in the middle of lunch rush and looked at the kitchen and said he doesn't see the problem.  The smell get's so bad we cannot have our door or large window closed.  His response was it's just grease - the smell eventually goes away and you know grease isn't a hazard right?.   I'm so surprised at the lack of care and concern and even just basic customer service.  Especially for a company we've used for years.  It's already cost us over $1,000 in lost wages and mats alone and I have no idea what the cost will be for our damaged wall and floor.

To be clear, I have not used their services, but I did witness the man in glasses and the gray van yell in a violent and overly aggressive manner at the car in front of him because of the traffic. The work may be good - who knows - but do you really want to support someone that is verbally abusive and aggressive to a stranger when in standstill traffic?  Thankfully, the company name and contact was on the van to clearly identify them.

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