ARS / Rescue Rooter Indiana

I called mid-morning for a drain issue and was immediately given a time slot within two hours.   The CS agent was very polite and informative.  He was knowledgeable of their services and explained their service process thoroughly.
 Richard C. called soon after and gave us an eta that he met within 5 mins.  Due to the length of our connection to the sewer system, extra effort was needed to find the root of the issue.  He stayed on task until a solution was found and the issue was resolved.  Although the job was more labor intensive than presumed, he charged what was quoted and provided preventive maintenance tips for the future.
 I felt the CS and Tech were very professional and I received what I was promised.  I was directed to them via referral and will now refer them in the future.  Very good customer experience.

Avoid doing business with these people.  Terrible customer service.  The first appointment they scheduled (Sunday), they were a no call, no show.  When I called to inquire- I was met with inconsistent answers and sheer incompetence.  Ultimately, I was rescheduled for the next day, Monday (which also happened to be Memorial Day) but I've had to chase them down yet again.  Finally, 2.5 hours after the original 4 hour window I was given, I got a call from their technician telling me that I would now be charged after hours rates and not the rate I was quoted- despite all of this being their fault. Totally unethical bait and switch- avoid these crooks at all cost!

Spent 11k on a new hvac system 4 years ago from ARS. A part broke on the AC unit and even though I have a 10 year parts warranty they won't honor it. Called district manager Rick Watson and they screened my call every time. 4 attempts were made to talk to him about the warranty and he wouldn't talk to me or return my calls. They sent a another tech out and he found the broken part which cause a Freon leak. The tech quoted me 3200 to repair it and he acted like he was giving me a deal. I have since gotten it fixed by another hvac company and they charged 1200$. Bottom line: don't do business with these crooks. It's truly incredible they are still in business.

Our kitchen sink clogged due to our garbage disposal and using Angi this was the first company available. The service tech was friendly but when he got here he asked, how much did they tell you? My husband told him, $109.00 and he said, It's normally $249.00 plus the $109.09 service charge, but I am not going to charge you that. How much do you think is fair in these conditions? It was during the really cold 'blizzard' conditions. My husband told him we would pay $200.00. He did the repair but it was very strange. He started talking about how he was called to the ministry to fight witchcraft! He also said he could be called at anytime to go anywhere to evangelize! His credit card machine didn't work while he was here so we had to write him a check. Not sure if we got fleeced or not. It was all very strange! We had a clog a couple of months ago and had a different company out and unclogged it for $93!! Unfortunately that company wasn't free for 4 days! Never again! Unsettling and just plain odd!

Larry D.
Our furnace that was not even one year old we purchased from ARS went out 12/24/2022. We called them and was told the first time could get one out was 12/27 or 12/28. Told them we both had heart conditions and needed furnace fixed asap. Set up appointment for morning on 12/26. 11:30 a.m. no one came. Called and was told no appointment was shown for me. Sent out tech who was very good. Needed control board. Check if in stock. Never heard from anyone again. Called 12/27 was told hadn't heard from parts warehouse. Called 12/28 part was in shop could install that afternoon. I have dealt with ARS for 20 years. Tech have been very good. Office staff leaves much to be desired.

Our kitchen sink was clogged up,so we called ARS around 6:00 pm last night. They told us they didn't have any appointments last night but they can make it first thing in the morning. So we said around noon he called at about 10:15 and  he was here at 11 o'clock. By 12:00 he was done and we had a free flowing drain.
Mike was our plumber he was very nice and professional. I would recommend them for any plumbing needs.

I'm a senior citizen,  retired on SS income. My kitchen sink stopped up 2 days ago, so I took the pea trap apart and cleaned it out, put back together....still clogged. I don't have a garbage disposal so no problem with that.
ARS came out and looked at the under sink PVC ...took it apart and would not snake it!
Why? I asked and was told, Because I am only a sink technicia.
Oh....I thought you were a plumber?
Nope. I'm just a sink teck
Oh WTF?
SO NOW another guy comes out later...he is not a plumber either. He uses a reciprocated saw to cut off the damaged galvanized nipple coming out of the wall and installs a rubber coupling.
I ask, Aren't you going to snake the drain?
No...I don't have the tools. I was the informed the other guy would have to come back out to snake my drain...for $185 on top of $150 initial charge.
Fughedaboudit! I said.
I bought a snake at HF for $15. Gave my buddy a six pack and fixed it!
I will never call ARS PLUMBING AGAIN!

I used ARS for years with mixed acceptable. Over several years they have sold and installed a furnace, water heater, and an A/C system, and performed an air duct cleaning.
The duct cleaning was almost totally ineffective and the servicemen damaged a bit of our door trip moving their equipment around.  
Service on the other equipment was generally satisfactory but scheduled periodic services were not always preformed even though I was paying their preferred customer plan.

I had plumbing issues and called ARS our first. I took off two days of work and waited for 2 different techs to come out. First tech said we had no clean out and would have a guy out to install one the next day, and said they had financing. Never told us a price, never looked at a thing. That was late Friday. Tuesday rolls around to our next appointment. Another gentleman comes out. Also doesn't look at a thing. Throws out an estimate for $2700 for a new cleanout.

I had another company come out, actually look, and installed a cleanout for $490. Wasted time on ARS to still have no problem fixed.

Called Maxwell & Sons Plumbing and they fixed us right up with no hassle, no crazy costs, and no back hoe to fuck up my yard for maybe 20 inches of digging.

My thermostat had gone out and the furnace wasn't working, and I called ARS to come out. The technician inspected the thermostat and advised the only way to repair it at the moment was to install a Nest Pro thermostat, and the cost would be $800 installed. I declined and paid the $90 service visit fee. Out of desperation, I opened the thermostat, poked the wires, saw one was loose, tightened the screw, and the HVAC system started working again.

Left you a voice mail yesterday. Still no response. I can't give a negative rating, but are you even trying?

We recently had a plumbing emergency. (Clogged pipe, which started backing sewage up into our bathrooms) Needless to say we started dialing all plumbers to see who could get over to our house the quickest. ARS was the first to arrive and had our pipes unclogged in 1.5 hours. Anthony, the plumber, was super nice and explained everything while he was working. We didn't even know they had a special promotion going on, so we were so relieved when it only cost $89 AND it included having someone come with a camera to show you what's really causing your plumbing issues. We are so grateful for Anthony's quick response, professionalism, and knowledge! I hope all ARS employees are like Anthony because we will be using again if the need arises!

Very very unprofessional.
I booked an appointment for 5pm, for a clogged toilet. Water was shut off so I had no shower or toilets. I expressed that I needed this done urgently and they said no problem, technician will be there at 5. 6pm rolls around, no show no call. 7pm still no show no call. So I call back for the 4th time and expressed how unhappy I was with their service. They got me in touch with the technician at 7.30pm, who said he wouldn't be there until 9.30pm. I was disgusted at how unprofessional they were. If they weren't going to make it until 9.30 at night I would have kept looking for another plumber.

I called ars a year ago for a leak in my garage after I had my air unit replaced. The tech was friendly came out and told me that I needed to change my filter. My filter was about 2 months old. He left it at that. By then it was getting cool and I didn't use it any more. This year had my hvac unit replaced by another company because the ars tech they sent wasn't trustworthy. Anyway, the new company found that a part inside the unit was not put in correctly and that is what was causing the leak not my filter.

Very unprofessional. Gave the time frame of 3pm-6pm. 5pm they said 15 minutes. At 6 still no show...they stopped answering phone calls and finally at 7 they told me it would be another few hours.

I called ARS late one evening and Rick was available early the next morning to assist me with my leaking faucet. He noticed that the knobs for shutting off the water to all three of my bathroom sinks were so tight that I would not be able to shut off the water supply to them if the leaking were more serious. My bathroom sinks are over 25 years old so I agreed to have this done also. He spent several hours repairing them for me in addition to replacing the old faucet and repairing the leak.
He worked very quietly being careful not to leave a mess behind. He explained what he was doing and he did a walk through of his work afterwards. I cannot comment accurately on the cost for the repairs.
He did show me the anticipated cost sheet so I knew ahead of time what the fees would be. It was quite expensive--over $1000 ( but I am pretty sure plumbers are not cheap anyway!!)...I was not able to compare shop since I made the decision while he was here. I have seen comments that others have said ARS services were higher than most other plumbers in the area but I made the decision on the spot since I live alone and I need the peace of mind to have my plumbing in good working order with winter weather coming on.
The work was done efficiently. My sink no longer leaks and now the knobs turn very easily.
I have no complaints at all about the work Rick did but the fees were most probably higher than if another plumbing company had done the work.

I'm sorry to say we didn't have a great experience  with this company recently.  I called on a Friday evening for a gas water heater repair - there were warning lights on water heater and it hadn't been working all day.  I had read the mostly positive reviews and found a coupon online for a free service call ($89) with repair.  They offered to come out that night, but wouldn't honor the coupon since it was considered after hours.  I asked if they could come first thing Saturday morning and honor the coupon and they said they could.  So - ease of scheduling was good.  The repairman was out before 9 am Saturday morning.  

He looked at the heater, checked some stuff in his book, and said the igniter assembly was probably broken, which was a common problem with that brand of water heater.  He said we could google the brand and read all about it.  He said it was going to be an expensive repair - at least $1000 - or we might prefer to opt for a new heater altogether.  He didn't have the parts in stock, and couldn't check until Monday whether the parts were under warranty, in which case we'd only pay about $500+.

Meanwhile, my mom, who happened to be visiting, took his advice and started googling.  While the repairman was looking up costs, she found a YouTube video that described the exact problem we've been having - the flame tries to ignite, the fan goes on, and it doesn't stay lit.  It cycles about 3 times then turns off for an hour.  The video repairman showed that this is usually caused by a dirty, corroded igniter. The video showed how to remove the igniter assembly and clean it with steel wool.  After the repairman left, my Dad and I were able to follow the video and do just that.  It's been 5 days now and the water heater has been working perfectly ever since.  

I would have been perfectly happy to pay the repairman a couple hundred bucks to do what we did.  However, he didn't even look at the assembly.  He also gave us a written estimate of $1900 for a new water heater with installation.  According to the web and everyone I've talked to, a new mid-range water heater with installation should only be about $800.  

When he called back on Monday to tell us our parts were indeed under warranty he didn't sound at all surprised to hear that we had fixed the problem ourselves.  I think he knew by then that he had overshot his target.  We did end up paying the $89 since we didn't make a repair - fine.  Luckily we now know the parts are under warranty - if they break permanently I'll call a different company.

Gave two stars because they were fast in responding to my call, however it seemed like the plumber was trying to fix things that did not need fixed. Also was told by the dispatcher that there would be no fee for the service call itself, when there was really an $89 fee. Quoted me $900 for a repair. Called a different plumber and he was able to make the same repair for less than $200. UPDATE: The repair from the other plumber ended up only costing $70.

I tried to fix the toilet myself, and Sam said I probably could have done it if I'd had the right tools! Lucky for me, Sam saved the day, and also took a look at the rest of my plumbing to answer some questions I had. So pleased at the quick response and friendly professional. I will never call anyone but ARS in the future.

Harry was awesome.  I had a major problem and he was here promptly when he said he would come.  He cleaned up after he was completed. Gave me advice on how not to have a repeat of the issue. Very friendly.  ARS and Harry are the best!

I had a new HVAC system installed and the installation team (Jamie M. and Randy P.) were knowledgeable, considerate, and thorough.  My system is located in a 4-foot crawl space and as I'd been without heat for several days, I was not happy to find out that the install would run into a second day (as the team was working on their hands and knees the entire time).  Still, they were patient to explain the situation as well as to explain the system after the installation.  They cleaned up everything brilliantly both times and made it as painless as it could be.  I already use ARS for my maintenance program and will continue to do so.  Nice work!

So businesses, like ARS/Rescue Rooter, read Yelp reviews and take them seriously which is how we received an email from them stating we should have informed them of our dissatisfaction than they finding out about it online.  Fair enough.  Duly noted.  They wanted a chance to remedy the problems ASAP, and true to their word, they quickly sent two guys to our house to review all the problems we had.  The project manager apologized for the mess created for lack of tarps and the sloppy job done by the previous serviceman who has since been terminated for having done same to other homeowners.  

The two servicemen who came out to review our problems were very nice and thorough, listened to our concerns, tried some cheaper alternatives to fix the problem but agreed with us on the solution which was to install dampers in the vents to regulate and quiet down the airflow.  They installed the dampers for no extra charge, and no charge for the travel and labor to do so.  They were very neat and tidy, and we couldn't even tell someone had been in our house doing work when we came home.  It's always a relief and convenient to have a trusted company perform work in our home without us having to be present, especially for those of us who work all day.  To compensate us for the previous drywall mess, they fabricated a custom, metal cover for our insulated vent tunnel free of charge.

I can now say I highly recommend ARS/Rescue Rooter to perform service work on my home because I can count on them to care about my Yelp review and remedy any problems I have at lightning speed to my utmost satisfaction.  They are also a stand-up company in that they were quick to apologize and accept responsibility for their employee without making any excuses.  With more free work and free material from them, I don't think I could have done better price-wise, if I bought and installed the furnace, ducts and vents myself.

Called in the early morning and they said someone would be there between 12 and 4pm. Someone came two hours after the window! Didn't have any parts with him. Started quoting me crazy numbers for cleaning out the sump pump and for a new sump pump which would have been $1300. Ended up going with a more professional and honest plumbing company whose fees were half of those of ARS!

I used to use ARS to clean out the roots in my sewer line on annual basis. (Maybe they were not doing a good job?) I previously would take advantage of their special (typically $90-100) for clearing out my main sewer line. This time I was told that since my clean out is in my basement I would have to pay close to $300 to have the same service performed. I have receipts from previous years to show that I only had to pay a third of what they tried to charge me this time. I ended up calling a local sewer cleaning company who will be earning my business at a much more reasonable price ~$100.

I was referred to this company by Utility shield. They were very helpful and arrived promptly the next day just  30 minutes after the start of their 4 hour arrival window. My water heater had stopped working and was beginning to leak on the floor a little. The plumbers name was Chris Davis and he was very helpful and he even waited patiently while I put our 2 big dogs away. He said because of the age of the unit that it was not worth repairing. I expected that would be the case. Utility shield refused to cover anything because they are scamming jerks. Chris was very sympathetic and quoted me the cost of replacement which was a little high but quite normal for a top grade plumbing contractor. I told him thank you and even though I still do not have hot water, I would recommend this company. Their people are courteous and polite.

After another plumber never called or showed up, Reave was able to come by and fix the problem in no time at all. He was very professional and provided lots of value-added information. Zero complaints with Reave or his service.

I hired them July 11 2019 for an A/C issue. It was an overnight call. They boast 24hr service and I was charged $169.00 service call for being after hours. I was okay with this as it was really hot in my house. The tech was upset when he called back and I could tell he was irritated to make an after hours call. Tech was at my house for 15 minutes replaced a Dual capacitor and charged me 169.00 service call as well as $481.38 for a $30.00 part! I had a coupon for $50.00 off and the tech told me I could use the coupon but only if I give them a 5 star review first. I complained the next day to a manager and was told I could have a free Heating tune up call. I scheduled that last week and Monday they were to arrive between 10 and 2. I took off work to be here and at 9am they called and canceled as they said they were overbooked. I complained to a manager again now for the last minute canceled service call and received an apology and an offer to reschedule my tune up for 4 weeks later because now they are booked up. This is not a good company. There are many other companies out there to go with.

Prompt service and polite employees, however they are WAY over priced!!! I was quoted $8,500 to replace my heat pump system.  I called out a few other companies and the quotes ranged from $4,800 - 6,300.  Don't jump into anything with this company.

AWFUL EXPERIENCE! Our water heater broke yesterday and had an ARS Tech come out and tell us it was going to cost $1,500 for a new water heater and installation! Sounded ridiculously high so I call Lowes and got an estimate for $900. Long story short Lowes got us the same water heater, installed, and an extended warranty for $850! The Tech even had the nerve to ask how much Lowes was going charge because he was going to price match but couldn't go that low! Sounded like he knew he was screwing us over when we've already been through hell! Will never us ARS again! Go to Lowes instead!

ARS/Home Depot - Left us in the cold..... Outside salesman Jay came to our home and gave us estimate on a new gas furnace, we had a better estimate from another company, but Jay and an inside salesman Chris called us everyday for a two weeks wanting our business. Said they'd like to put a sign in our yard. Finally we agreed on a price, set up an appointment, took a day off work, to have the new furnace installed when the installers got to our home they did not have everything  they needed to run some additional ductwork. After the installers left  we received a  phone call from Chris claiming the install manager (no name given) had canceled the job essentially refusing to do the installation.

We've unfortunately had some bad luck with our rental home, and we've had to call ARS twice in the past 2 days. Both of the workers who came out were very knowledgeable, helpful, and friendly.  Although we hope no more plumbing issues come up in our home, if something happens we would not hesitate to call ARS in the future!

Tom B. came out to show us how to work our thermostat.  He was on time and very friendly.  He found the literature for our thermostat and quickly reprogrammed it for us. It was great to have someone help us out so quickly and efficiently!  Thanks, Tom!

I've had some very unpleasant experiences with the company. We have had to schedule with them several times just to get one simple thing done. This past spring we wanted them to come clean out our air conditioner; however, it was too cold to do it then. Yet, they came and just looked at our furnace (which we didn't want anything done with) and they charged us $150. (Make sure you don't let them near anything you don't want or need fixed!) We were still charged for the air conditioner cleaning. So, we planned to have that done today. However, early in the morning they wanted to cancel me because of a thunderstorm. At 9:30, it was sunny and fine outside.  After scheduling a week in advance, I don't have time to reschedule again. As a result, we've had a very frustrating experience with this company.

I had an emergency plumbing problem and these guys were great!! They cam out within three hours of my call, fixed the problem, and cleaned up. They were polite and friendly and put me right as ease. And reasonable rates too. I couldn't ask for more. Thanks guys !!

Sam came to our house this am.  He arrived at the promised time, was efficient, courteous, and very knowledgeable.  He is ordering a part and said he would return within a few days to repair it.  It was a very positive experience overall and I would certainly recommend this company

Sam was such a great plumber! We had to have our water heater replaced and everything was handled very professionally and courteously. Great service! Expensive, but I am very pleased.

I called ARS late in the morning. I was told a plumber would be here between 2-6. Richard C showed up around 4:15 and quickly cleared the drain. I had a coupon I printed online. There were no questions or other problems. I am very satisfied with this transaction.

After four trips by another plumber at another company to fix a chronically clogging condo kitchen sink, we called ARS / Rescue Rooter.  We had used ARS years before, but the condo association had been pushing another.  In any event, Richard C. came out on a Saturday night, cleaned the under-the-sink plumbing (and found metal objects causing blockage) and fully snaked the line to the street.  No further problems.  The previous plumber from another company had insisted that plunging was all that is needed -- even after the fourth trip.  Richard was very well-mannered, covered the kitchen floor with a tarp, and cleaned things up very well.  Very pleased.

Had a HVAC technician come out to do a tune up of AC and check humidifier.  Service was great technician was very polite and helpful.

I had a service call to check for gas leaks and David White came out. He was thorough and found 4 small leaks and got them repaired properly.He also did a flush of my water heater and checked all the pipe/plumbing in the house. He was very personable and professional and did a great job with my questions. I was very pleased with the service.
It appears this site only lets me do one review...as it replaces rather than adds an additional review...so I will include both here.
Sam Evens aslo came to my house for an HVAC System clean and check. He did a great job checking out the furnace, replaced the filter, cleaned the humidifier and checked out the heat pump. He answered my questions and updated the information kept with the unit. He was very pleasant and professional. I was very please with the service.

After calling another company that couldn't get to my house until the next day, I tried calling ARS.  I was surprised that they could get me in same day between 2 and 6, despite that it was late morning when I called.  I received a phone call around 1:30pm, saying that the tech would be there soon, and sure enough, Richard C. showed up with time to spare.  Richard was professional and explained the solution for the issue that I was having, a clog in the kitchen sink.  He quoted me a price of $89 to fix the clog and mentioned that the rusted sink basket had the potential to cause problems in the near future and offered to replace and install it for $75.  After discussing with my husband, we decided to have both the repair and sink basket installation completed.  The clog proved to be more difficult that originally thought, and Richard attempted clearing it multiple times.  Despite it taking nearly 3 hours to fix the clog and install the sink basket, the bill was the same as the price I was originally quoted.  Richard also was sure to clean up after the job was done, which was a relief for this new mom.  I definitely recommend ARS and Richard C. to anyone looking for a quality plumber!

Reav and ARS were great.  Came for an emergency, was friendly, knowledgeable, clean, and communicative.  Reassuring after a flood in our basement.  Highly recommend.

Tom B was very professional, quick, and pleasant to work with. He arrived towards the beginning of the service window, identified the problem and had the parts there in in 30 minutes. I wish service technicians from other companies operated like this.

On Thursday 5/1/14 we had Michael D. HVAC tech come run routine maintenance and checks on our heating and air conditioning units. He was very friendly and courteous. My wife and I were very happy that he explained everything to us in detail and answered all of our questions. He had explained things to me about the air conditioner and was perfectly happy to repeat the same information to my wife so that we both had full understanding of the issues we were having. He made suggestions for repair and replacement for our units but never pressured us into doing anything. He told us about the ARS service membership which we signed up for and left us feeling like we were being well taken care of.

I'm giving four stars not for the worker who actually ended up coming out and doing the work. His name was Sam Evans and he did a GREAT job. Unfortunately though, it was a NIGHTMARE trying to work with my homeowners insurance and ARS to get the work actually completed. I know HOI companies can be very difficult to work with (I DON'T recommend AHS- they're AWFUL), but there was a great deal of poor customer service on the part of ARS as well- IE appointments never being scheduled on their end that were actually set up and planned for, being hung up on, spoken to rudely, the run around...literally 10 phone calls to finally get it done right. So that fact that I am giving them 4 stars really speaks volumes on what a professional Sam was. He showed up quick, got right to work, fixed it right and was out of here in 2.5 hours. It was EASILY a 3.5 hour job. You may have a better experience working with them directly and not through an HOI company, but regardless, the plumbers a great.