Best Businesses in Indiana

I called this company after having assurance plumbing out and they didn't know what they were doing.  Ryan and Gage responded quickly and reassured me that they would come out and give a price and get the work done immediately to get hot water back in my house.  They came gave a good price l, when and picked up the tankless hot water heater and installed the next day.  They were not pushy on what to do and made recommendations to get a water softener but again not pushy.  They will be coming out to install my water softener here in the next week.

My bathtub stopper has been not fully keeping water in the bathtub for quite some time. Mac's plumbing responded within 12 hours and had the issue fixed within 48 hours. Incredibly responsive and very fair with pricing.

Called Blake after I noticed my slide room got wet during a rainstorm.  Was in a panic because we are full time, and my husband was out of town working.  Blake got Brittany out right away the same day.  She was very courteous and pleasant.  Blake followed up to make sure I was happy with the repairs.  Very honest people, highly recommend.

Quentin did a hot water replacement in a rental I own, and replaced a couple toilets. The floor under one was rotten from leaks and he did a good job of repair, re-floor (vinyl sheet flooring) and replacing toilets.  All done quickly and coordinated from out of state.  Highly recommend.

King's employees were professional and addressed my concerns and questions.  I've used them before for a bathroom issue and water heater installation.  These guys are fair and know what they are doing.  Quite satisfied with the work they have done for me.

Called for Mark Plecker, at the advice of a friend, at 9:30 am on Monday morning to address an emergency (self induced) bathroom shower leak (Folks, be careful trying to change your leaking shower cartridges if you have calcium build up - you may just damage your copper pipes, as we did).  Monday AM our water had been off for 12 hours, and I was desperate.  I had called a 24/7 plumbing company late Sunday night, which gave me an estimate of $1700!   Mr. Plecker rearranged his schedule Monday and was at our home promptly for our 1pm appt.  He had estimated between 1.5 to 3 hours of labor and was done, woohoo!, in 1.5 hours (which included his drive time).  At the end of the job he took time to discuss next steps and gave great advice on other plumbing concerns we have.  I could not recommend him more, especially give the unscrupulous competition he has and his amazingly fair price, which was about 90% less than $1700.  I guess when you are honest, your name is over the door, and you do a GREAT job, you don't have to advertise everywhere like the other plumbing companies...  Thanks Mark!

We hired Indiana Residential when we bought our new home as there were a multitude of different repairs that we needed done (plumbing, electrical, drywall work, gutters, misc repairs). They were easy to interact with, most of our communication was via email. The estimate they provided was the final bill (no surprise costs or fees). Additionally, the employees that perform their services are friendly, respectful, and followed all COVID guidelines. We are actually having IR return to our home to complete more work on our fireplace mantle. We would recommend Indiana Residential to anyone looking for a variety of home services/repair at an affordable rate.

Danny and Sam have bailed us out twice now. We bought a refurb house that needed a lot of work, and two pretty significant instances they have had to come by.

The first time, I came by the house to find water dripping out of our basement ceiling.  Carpet was being installed the next day, and I needed someone there ASAP.  Sam was able to get there within a couple of hours.  He tracked the leak down to an improperly threaded hot water washing machine line courtesy if our contractor.  

The second instance, when we went to install a new toilet in the basement bathroom, we found that the original cast iron pipe and mount had corroded away, and there was nothing left to mount the toilet to.  Danny and Sam were able to break up the slab and replace the line in just a few hours.

They have done all of this work while being affable, patient, and professional, and have been extremely fair in their pricing.  

I seriously can't recommend P&K enough.

While their estimate was on the high side (for our bigger issue), they were fast to respond / got things running again. They were friendly & professional.  Highly recommended

My elderly mother in Muncie had her air conditioning quit working and even though I explained how she is an elderly heart patient and needs air, not one of the companies I called, (including ones that serviced her prior) could find time to see her. Some were 3 weeks out. Summers got to her as soon as they could and not only that, but made it quick and painless!
We knew she needed a new unit and they really tried to accommodate us. The fact they were willing to help when no one else would and understood the gravity of the situation meant everything! Justin came out promptly and the day of install they sent two great guys! Thank you Kenny Cook and Matt! They were both amazing and worked tirelessly through a few bouts of pouring rain and completely replacing everything perfectly and better than it had ever been. They were courteous and kind and cleaned up every speck! Our new unit is surprisingly quiet, I can't believe how wonderful it feels and sounds! Thank you again Kenny and Matt-you guys are the best! If you try these guys, I promise you won't be sorry!

We had a brand new HVAC system installed in December by Comfort Air. They didn't install it properly and we were told they would be back in a few days due to the holidays. Lets just say that didnt happen. I received my new IPL for 12/22/17-1/22/18 & it's almost $700!! Mind you I live in a ranch style home. They came out yesterday and stated the installers did not install my thermostat correctly so we have been running on emergency heat this whole time. Called Comfort Air today and they basically said oh well not their fault. I asked them to pay my electric bill because they did not do the job correctly. The guy rudely told me its not their fault!!! Have you heard this about them?! Absolutely ridiculous!!! They should be responsible!! Should be ZERO stars!!!

My recommendation is to avoid this business at all costs. We bought a new washer and dryer from Lowe's and had Ben Franklin Plumbing do the install. The water heater needed moved about ten feet to fit the washer and dryer. We wanted the washer and dryer side by side. The swap in locations of the washer and water heater shouldn't have been rocket science. They, in turn, subcontacted their sister company Mr. Sparky to do the electrical.
We paid over two thousand dollars for work that is completely amateurish. We left it as they left it. We took photographs. We contacted the company and asked for an inspector to come and look at the work. My wife got an email back where the so called electrician claimed to have done professional work. No inspector ever came. No further action was ever taken by Ben Franklin or Mr. Sparky.  Next summer...when I have the time to do it myself...the whole job has to be redone.
My advice is simple: avoid this company.

I chose Jim Russell as the owner is a family friend and I am extremely disappointed in what I received. I had a leak that was due to a loose nut - my fault for not checking that. I was forced to work around their schedule because they would not come out at a time that was convenient for me. The technician was fairly helpful and had the problem resolved and was in and out of my house in 4 minutes. No parts, only labor. I was charged $180 for the 4 minutes they were in my house. A rate of $2700/hour. While I would have understood a rate of $60-$120 (there are costs for scheduling, training, trucks, gas, etc) $180 is an insane rate to charge, especially for a company that sells themselves on the money they have saved their clients.

I will be using a different plumber going forward that has upfront and reasonable rates with good customer service, unlike Jim Russell.

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