Best Businesses in Indiana

I called this company after having assurance plumbing out and they didn't know what they were doing.  Ryan and Gage responded quickly and reassured me that they would come out and give a price and get the work done immediately to get hot water back in my house.  They came gave a good price l, when and picked up the tankless hot water heater and installed the next day.  They were not pushy on what to do and made recommendations to get a water softener but again not pushy.  They will be coming out to install my water softener here in the next week.

My bathtub stopper has been not fully keeping water in the bathtub for quite some time. Mac's plumbing responded within 12 hours and had the issue fixed within 48 hours. Incredibly responsive and very fair with pricing.

Called Blake after I noticed my slide room got wet during a rainstorm.  Was in a panic because we are full time, and my husband was out of town working.  Blake got Brittany out right away the same day.  She was very courteous and pleasant.  Blake followed up to make sure I was happy with the repairs.  Very honest people, highly recommend.

Quentin did a hot water replacement in a rental I own, and replaced a couple toilets. The floor under one was rotten from leaks and he did a good job of repair, re-floor (vinyl sheet flooring) and replacing toilets.  All done quickly and coordinated from out of state.  Highly recommend.

King's employees were professional and addressed my concerns and questions.  I've used them before for a bathroom issue and water heater installation.  These guys are fair and know what they are doing.  Quite satisfied with the work they have done for me.

Called for Mark Plecker, at the advice of a friend, at 9:30 am on Monday morning to address an emergency (self induced) bathroom shower leak (Folks, be careful trying to change your leaking shower cartridges if you have calcium build up - you may just damage your copper pipes, as we did).  Monday AM our water had been off for 12 hours, and I was desperate.  I had called a 24/7 plumbing company late Sunday night, which gave me an estimate of $1700!   Mr. Plecker rearranged his schedule Monday and was at our home promptly for our 1pm appt.  He had estimated between 1.5 to 3 hours of labor and was done, woohoo!, in 1.5 hours (which included his drive time).  At the end of the job he took time to discuss next steps and gave great advice on other plumbing concerns we have.  I could not recommend him more, especially give the unscrupulous competition he has and his amazingly fair price, which was about 90% less than $1700.  I guess when you are honest, your name is over the door, and you do a GREAT job, you don't have to advertise everywhere like the other plumbing companies...  Thanks Mark!

Probably one of the most disappointing contractor services I have ever experienced. In theory, this idea is actually quite novel. Unfortunately Indiana residential has not mastered the process, the execution, or the customer service.  So, this is how it works. Most of the time Indy residential is contracted out by realtors who have work that needs to be done prior to closing on a home for their buyers. Indy residential comes out, gives them a quote and completes the work before closing. They also do contract work based on your needs if you call them and they will come out and give you a quote for the work. I've had a chance to experience both. First,my realtor told me how great the service was, so we contracted them to do some work before the closing on my new home. About 80% of the work was done correctly, the other 20% was either left undone, even though I paid for it, or done incorrectly.   Fast forward to this year, and only a few months later, that the caulk and seal on my shingles that they were supposed to take care of are now falling apart again.   I called Chris at Indy residential to come out and take a look, and they basically said that they could see on the work order that caulk was used, but have no record of what was actually done so basically I have no proof that it wasn't done correctly, and that they can't warrantee the work after the winter time. So, now I am out not only my money (they did refund a small portion-but not enough to cover the inadequate repair) and lucky me, I have to pay to have it redone The right way. Next, we had some issues with a broken pipe. We have them come out a couple of times to give us an estimate. They came out and then  sent us a quote that didn't encompass the work I needed and was totally different than when I ask for, so I asked him to come back out again. This finally happened to weeks later, and then I never ended up getting another estimate. Apparently my job wasn't big enough, or they are too busy. In this day and age, this process should not be so hard, workmanship should be right, and customer service should be a priority. I found none of these things through with Indiana residential. Unfortunately I will not be using their services, and if your realtor asks you to use the service, I would think hard and long before you do. Getting the work completed quickly is not always the best thing. Unfortunately I learned that the hard way.

While replacing a tub fixture they broke the bonnet and left it covered up in the wall.  I only caught the leak much later resulting in an emergency plumbing call to Carter's my plumber to fix the issue.  The tub faucet ended up costing me nearly a fortune!  $300 to install, $400 to fix P&K's mess.  I was very lucky that there wasn't more damage to the house.

I am fairly conflicted on how I feel about Peterman Heating and Cooling now Peterman Brothers.

I have used them multiple times over the last few years.  Initially I called them as my AC was out and they came out and found that it was the capacitor.  They didn't have the correct one my unit needed in stock, so the tech offered that he could wire two together that would work.  If I wanted the correct part, it would cost an additional $100 dollars just to order it, plus the cost of the part.  

The next time I had an AC problem, I called them again and the gentleman fixed the problem and offered me to join their membership program.  The pricing is fair and it includes two check ups a year.  He also told me that they do not charge a $100 fee to order in parts as the previous tech had told me.

Yesterday was my first check up.  The gentleman they sent was very nice and said my condenser might need more coolant, but he wasn't sure they would need to send out a repair technician, he was only a maintenance technician.  So today another very nice employee came and checked my unit and said yes, in fact it could use additional coolant, and he gave me the price.  

I was quite shocked by the price, and looked up online the typical pricing for the type of coolant that I needed and it was a third of what I was being quoted.  As I don't believe everything I read online, I called another HVAC company for a quote and they about a fourth of the price per pound.

So there it is.  Very nice service people, super duper over priced on coolant even if you are a member of their service plan and that was with my discount :(

Do not call them for anything, they charge a service fee of 85 regardless if they will be able to do the work or not. There's no such thing as fair or professionalism with this this company. They quickly told us they couldn't do the work with a more expensive experience supervisor on site (which I have to pay more$$$). I got mad and just ask how it will be to do the work they tell me close to $800 next day I called another company, they came out and fix it for as little 280$ not 800
Run from this company

Absolutely terrible. They've come out more than one time to fix our A/C and it still isn't fixed. We have been without a/c for a week now. Every time they have claimed to have fixed it, it breaks the next day. DO NOT RECOMMEND.

Benjamin Franklin worked on my family's hot water heater on Friday July 3. That day we had smelled gas in the laundry room (where the hot water heater is located) but assumed it was because of the work done just hours before. We had people over Friday night and we kept most windows and doors open and we didn't seem to have a problem. Flash forward to the next day, the 4th, my family and I were gone most of the day for festivities while we left our dog home. When we got home, a gas odor had taken over the whole house and my dog was acting lethargic and even fell off the back of our couch. At that point we decided to hook up a portable carbon monoxide detector and about 10 minutes later, it was reading carbon monoxide levels of over 200. When we called Benjamin Franklin they expressed that they couldn't do anything until TUESDAY. That's 4 days. We had to have the gas company shut off all of our gas and we had to stay at hotel for the night, with the chance of having to do it again tonight. I am appalled by the lack of concern Benjamin Franklin has for the health of my family and I would suggest not doing business with them. We had no gas odor and no problems (except the hot water heater being out) before Benjamin Franklin got involved. And when they risked the health of my family and I, the best they could do was wait 4 days. 0/5 stars for almost killing my dog and risking mine and my family's health.

I chose Jim Russell as the owner is a family friend and I am extremely disappointed in what I received. I had a leak that was due to a loose nut - my fault for not checking that. I was forced to work around their schedule because they would not come out at a time that was convenient for me. The technician was fairly helpful and had the problem resolved and was in and out of my house in 4 minutes. No parts, only labor. I was charged $180 for the 4 minutes they were in my house. A rate of $2700/hour. While I would have understood a rate of $60-$120 (there are costs for scheduling, training, trucks, gas, etc) $180 is an insane rate to charge, especially for a company that sells themselves on the money they have saved their clients.

I will be using a different plumber going forward that has upfront and reasonable rates with good customer service, unlike Jim Russell.

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