Best Businesses in Indiana

I called this company after having assurance plumbing out and they didn't know what they were doing.  Ryan and Gage responded quickly and reassured me that they would come out and give a price and get the work done immediately to get hot water back in my house.  They came gave a good price l, when and picked up the tankless hot water heater and installed the next day.  They were not pushy on what to do and made recommendations to get a water softener but again not pushy.  They will be coming out to install my water softener here in the next week.

My bathtub stopper has been not fully keeping water in the bathtub for quite some time. Mac's plumbing responded within 12 hours and had the issue fixed within 48 hours. Incredibly responsive and very fair with pricing.

Called Blake after I noticed my slide room got wet during a rainstorm.  Was in a panic because we are full time, and my husband was out of town working.  Blake got Brittany out right away the same day.  She was very courteous and pleasant.  Blake followed up to make sure I was happy with the repairs.  Very honest people, highly recommend.

This was the most positive and enjoyable plumbing experience I have ever had. 317 Plumbing cared about my home's esthetics as much as I did (maybe more).

Excellent customer service, very competitive price and extremely responsive.

Call this company! Don't delay if you have a plumbing need.

King's employees were professional and addressed my concerns and questions.  I've used them before for a bathroom issue and water heater installation.  These guys are fair and know what they are doing.  Quite satisfied with the work they have done for me.

Called for Mark Plecker, at the advice of a friend, at 9:30 am on Monday morning to address an emergency (self induced) bathroom shower leak (Folks, be careful trying to change your leaking shower cartridges if you have calcium build up - you may just damage your copper pipes, as we did).  Monday AM our water had been off for 12 hours, and I was desperate.  I had called a 24/7 plumbing company late Sunday night, which gave me an estimate of $1700!   Mr. Plecker rearranged his schedule Monday and was at our home promptly for our 1pm appt.  He had estimated between 1.5 to 3 hours of labor and was done, woohoo!, in 1.5 hours (which included his drive time).  At the end of the job he took time to discuss next steps and gave great advice on other plumbing concerns we have.  I could not recommend him more, especially give the unscrupulous competition he has and his amazingly fair price, which was about 90% less than $1700.  I guess when you are honest, your name is over the door, and you do a GREAT job, you don't have to advertise everywhere like the other plumbing companies...  Thanks Mark!

Probably one of the most disappointing contractor services I have ever experienced. In theory, this idea is actually quite novel. Unfortunately Indiana residential has not mastered the process, the execution, or the customer service.  So, this is how it works. Most of the time Indy residential is contracted out by realtors who have work that needs to be done prior to closing on a home for their buyers. Indy residential comes out, gives them a quote and completes the work before closing. They also do contract work based on your needs if you call them and they will come out and give you a quote for the work. I've had a chance to experience both. First,my realtor told me how great the service was, so we contracted them to do some work before the closing on my new home. About 80% of the work was done correctly, the other 20% was either left undone, even though I paid for it, or done incorrectly.   Fast forward to this year, and only a few months later, that the caulk and seal on my shingles that they were supposed to take care of are now falling apart again.   I called Chris at Indy residential to come out and take a look, and they basically said that they could see on the work order that caulk was used, but have no record of what was actually done so basically I have no proof that it wasn't done correctly, and that they can't warrantee the work after the winter time. So, now I am out not only my money (they did refund a small portion-but not enough to cover the inadequate repair) and lucky me, I have to pay to have it redone The right way. Next, we had some issues with a broken pipe. We have them come out a couple of times to give us an estimate. They came out and then  sent us a quote that didn't encompass the work I needed and was totally different than when I ask for, so I asked him to come back out again. This finally happened to weeks later, and then I never ended up getting another estimate. Apparently my job wasn't big enough, or they are too busy. In this day and age, this process should not be so hard, workmanship should be right, and customer service should be a priority. I found none of these things through with Indiana residential. Unfortunately I will not be using their services, and if your realtor asks you to use the service, I would think hard and long before you do. Getting the work completed quickly is not always the best thing. Unfortunately I learned that the hard way.

We're new homeowners as of 02/2016 and wanted an inspection of our hot water heater and other plumbing.

P & K offered us an appointment for the morning after I bought the offer here on another website--very prompt--for between 8 a.m. and 10 a.m. When I asked if they could come after my husband finishes getting ready for work (8:15), they said no problem. :)

Danny called from 45 minutes away and arrived right on time by 9:30. He put on shoe covers, which I didn't expect but was very appreciative, and inspected our hot water heater, a Bradford White with a 6-year warranty that's now 15 years old... going on 16. We'd suspected the previous owners didn't get it routinely serviced, and Danny confirmed our suspicions. He told us the clacking sound we were hearing was the sediment from the hard water and that the whistle was the HWH working harder due to the sediment. Considering its age and condition, he recommended not flushing it (in case sediment was covering any rust) and making replacement a priority, but could be put off until it starts leaking.

Danny inspected the other plumbing and found two more issues, including a rag in the toilet tank as a jury rig! The joys of home ownership!!! He left us quotes for a HWH replacement ($1150 with new HWH included!) and the two other plumbing issues.

Also, after reading some reviews of plumbing companies, I know some people complained that giant stickers were left behind on their HWH. Danny asked my permission if I wanted a sticker, and I happily said yes. Easier to find the number! And it wasn't giant at all. :)

Everything went great, and we'll definitely be calling P&K again!

If there was a way to give less than one star this would definitely be given.  We had a brand new heater and A/C installed last month (spent a small fortune as well).  A few hours after the install we noticed water in our garage and then in our basement.  The installer had moved our drain line for our water softener and when it ran it's drain cycle like it does daily it flooded our garage and FINISHED basement.  We are now almost 30 days from install and our basement still has carpet ripped up, trim off the walls and an entire area that is unable to be used.  We have called customer service NUMEROUS times and have NEVER RECEIVED A CALL BACK.  Even after asking to speak to an owner.  Oh, and the installer also turned off the water supply to our water heater (which there was no reason why it should have been turned off) so we also had no hot water for 2-3 days either, before another tech finally came out and figured that out.  Their customer service department is a joke and we have never been contacted about our issues or offered any sort of compensation for our troubles.  DO NOT USE THIS COMPANY!!!!

we just were having our furnace and air conditioning checked. while the service man was in the attic we heard a crash and the ceiling collapsed. now we have one hell of a mess. no more Summers!

Absolutely terrible. They've come out more than one time to fix our A/C and it still isn't fixed. We have been without a/c for a week now. Every time they have claimed to have fixed it, it breaks the next day. DO NOT RECOMMEND.

My recommendation is to avoid this business at all costs. We bought a new washer and dryer from Lowe's and had Ben Franklin Plumbing do the install. The water heater needed moved about ten feet to fit the washer and dryer. We wanted the washer and dryer side by side. The swap in locations of the washer and water heater shouldn't have been rocket science. They, in turn, subcontacted their sister company Mr. Sparky to do the electrical.
We paid over two thousand dollars for work that is completely amateurish. We left it as they left it. We took photographs. We contacted the company and asked for an inspector to come and look at the work. My wife got an email back where the so called electrician claimed to have done professional work. No inspector ever came. No further action was ever taken by Ben Franklin or Mr. Sparky.  Next summer...when I have the time to do it myself...the whole job has to be redone.
My advice is simple: avoid this company.

I will never go back to this company. They let me and my 11 month son freeze when our heater wasn't working and didn't even have the curtesy to call me.  I called at 8:30 and spoke to a woman who asked if it was an emergency and I said yes it's very cold in my house especially with my young son. She took my info and said a worker would call me when he was on his way. He would be there soon because it was an emergency. I waited 2.5 hrs before calling the number back and a different lady said they actually doesn't have any time to come today and she was getting around to calling me to tell me. I waited 2.5 hrs in the freezing cold for her to tell me they changed their mind. Now I have to call someone else and wait longer in my freezing cold house with my son. This is insane. Who leaves a mother and son out in the cold and doesn't even bother to call you back so u can change plans? This is so wrong

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