Best Businesses in Indiana

I called this company after having assurance plumbing out and they didn't know what they were doing.  Ryan and Gage responded quickly and reassured me that they would come out and give a price and get the work done immediately to get hot water back in my house.  They came gave a good price l, when and picked up the tankless hot water heater and installed the next day.  They were not pushy on what to do and made recommendations to get a water softener but again not pushy.  They will be coming out to install my water softener here in the next week.

My bathtub stopper has been not fully keeping water in the bathtub for quite some time. Mac's plumbing responded within 12 hours and had the issue fixed within 48 hours. Incredibly responsive and very fair with pricing.

Called Blake after I noticed my slide room got wet during a rainstorm.  Was in a panic because we are full time, and my husband was out of town working.  Blake got Brittany out right away the same day.  She was very courteous and pleasant.  Blake followed up to make sure I was happy with the repairs.  Very honest people, highly recommend.

This was the most positive and enjoyable plumbing experience I have ever had. 317 Plumbing cared about my home's esthetics as much as I did (maybe more).

Excellent customer service, very competitive price and extremely responsive.

Call this company! Don't delay if you have a plumbing need.

King's employees were professional and addressed my concerns and questions.  I've used them before for a bathroom issue and water heater installation.  These guys are fair and know what they are doing.  Quite satisfied with the work they have done for me.

Called for Mark Plecker, at the advice of a friend, at 9:30 am on Monday morning to address an emergency (self induced) bathroom shower leak (Folks, be careful trying to change your leaking shower cartridges if you have calcium build up - you may just damage your copper pipes, as we did).  Monday AM our water had been off for 12 hours, and I was desperate.  I had called a 24/7 plumbing company late Sunday night, which gave me an estimate of $1700!   Mr. Plecker rearranged his schedule Monday and was at our home promptly for our 1pm appt.  He had estimated between 1.5 to 3 hours of labor and was done, woohoo!, in 1.5 hours (which included his drive time).  At the end of the job he took time to discuss next steps and gave great advice on other plumbing concerns we have.  I could not recommend him more, especially give the unscrupulous competition he has and his amazingly fair price, which was about 90% less than $1700.  I guess when you are honest, your name is over the door, and you do a GREAT job, you don't have to advertise everywhere like the other plumbing companies...  Thanks Mark!

Julio, Douglas, Nathan, Tommy & Shane did an amazing job on our house they're professional, on time, clean and pay attention to detail. They do not slack off at all and get the job done right. So glad these were they guys coming in they are a good representation on this company and it's standards!

Called Sam for a garbage disposal replacement. Cost was reasonable. On time, professional and outstanding job. Will definitely call again when the need arises.

While their estimate was on the high side (for our bigger issue), they were fast to respond / got things running again. They were friendly & professional.  Highly recommended

Do not call them for anything, they charge a service fee of 85 regardless if they will be able to do the work or not. There's no such thing as fair or professionalism with this this company. They quickly told us they couldn't do the work with a more expensive experience supervisor on site (which I have to pay more$$$). I got mad and just ask how it will be to do the work they tell me close to $800 next day I called another company, they came out and fix it for as little 280$ not 800
Run from this company

Absolutely terrible. They've come out more than one time to fix our A/C and it still isn't fixed. We have been without a/c for a week now. Every time they have claimed to have fixed it, it breaks the next day. DO NOT RECOMMEND.

Even Ben Franklin would cast a weary eye - these guys tried to collect a $70 fee from me for coming out and LOOKING at my kitchen and bathroom fixtures. Mind you, no work was done. They just were giving me an estimate (which was incredibly high) to install two new faucet sets. I refused to pay a fee - the plumber seemed surprised that anyone would dare refuse. I don't care if I'm on their bad list or anything - this pay us to tell you how much we'll charge you crap is a load. Benny... we won't call your number. 867-53-Oh God!

In July we found water dripping (not pouring) out the bottom of our water heater which was 12 years old.  Completely functional, not an emergency.  We called Jim Russell Plumbing.  They got us on their schedule within a couple of days.  Two plumbers showed up, assessed the situation and recommended a new water heater.  No surprise.  They drained the old and brought a new one.  They never offered a sales order or quote.  Shame on me for not asking!  They were professional and swift.  Whole thing took 4 hours or so including them picking up the new one.  When they were done, I asked them for an invoice.  They said that they would send one from the office.  When I finally got the invoice is was $3,633.  I was stunned.  I did the research.  The new water heater they installed could be purchased for $1,788 ($1,913 including sales tax and delivery).  If you follow the math, that means they charged me $1,720 for other materials and labor.  Other materials would be rather insignificant which means they charged me $215/hour for each of the individuals.  Not $215 total, $215 for each individual for each hour.  That's ridiculous.  When I called Jim Russell Plumbing to complain, they made it worse.  They told me that they charged me for an extended warranty, that again, they never told me about or gave me an option to not purchase.  For those of you who don't know, one of the biggest money makers for a manufacturer of any kind is their extended warranty.  Huge profit margins!  I politely made my case as to what I thought was a fair price.  After much back and forth, they refused to acknowledge any responsibility for poor communication and lack of transparency.  I will never use Jim Russell Plumbing again.

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