Best Businesses in Indiana

I called this company after having assurance plumbing out and they didn't know what they were doing.  Ryan and Gage responded quickly and reassured me that they would come out and give a price and get the work done immediately to get hot water back in my house.  They came gave a good price l, when and picked up the tankless hot water heater and installed the next day.  They were not pushy on what to do and made recommendations to get a water softener but again not pushy.  They will be coming out to install my water softener here in the next week.

My bathtub stopper has been not fully keeping water in the bathtub for quite some time. Mac's plumbing responded within 12 hours and had the issue fixed within 48 hours. Incredibly responsive and very fair with pricing.

Called Blake after I noticed my slide room got wet during a rainstorm.  Was in a panic because we are full time, and my husband was out of town working.  Blake got Brittany out right away the same day.  She was very courteous and pleasant.  Blake followed up to make sure I was happy with the repairs.  Very honest people, highly recommend.

Quentin did a hot water replacement in a rental I own, and replaced a couple toilets. The floor under one was rotten from leaks and he did a good job of repair, re-floor (vinyl sheet flooring) and replacing toilets.  All done quickly and coordinated from out of state.  Highly recommend.

King's employees were professional and addressed my concerns and questions.  I've used them before for a bathroom issue and water heater installation.  These guys are fair and know what they are doing.  Quite satisfied with the work they have done for me.

Called for Mark Plecker, at the advice of a friend, at 9:30 am on Monday morning to address an emergency (self induced) bathroom shower leak (Folks, be careful trying to change your leaking shower cartridges if you have calcium build up - you may just damage your copper pipes, as we did).  Monday AM our water had been off for 12 hours, and I was desperate.  I had called a 24/7 plumbing company late Sunday night, which gave me an estimate of $1700!   Mr. Plecker rearranged his schedule Monday and was at our home promptly for our 1pm appt.  He had estimated between 1.5 to 3 hours of labor and was done, woohoo!, in 1.5 hours (which included his drive time).  At the end of the job he took time to discuss next steps and gave great advice on other plumbing concerns we have.  I could not recommend him more, especially give the unscrupulous competition he has and his amazingly fair price, which was about 90% less than $1700.  I guess when you are honest, your name is over the door, and you do a GREAT job, you don't have to advertise everywhere like the other plumbing companies...  Thanks Mark!

Danny and crew were very good with their communication and their work.  Mold man was working hard all day and did a fantastic job in the crawl space and the attic.  Very satisfied with a job well done.  Just bought a house with mold in the attic and crawl space.  I thought their price was very reasonable.

Mary in Franklin Township

Called Sam for a garbage disposal replacement. Cost was reasonable. On time, professional and outstanding job. Will definitely call again when the need arises.

I had Peterman put in a new A/C back in April. Wanted to wait until it had a full season under its belt. I had a great experience with them from Pat who gave me the estimate to the technician that did the install. Love my new Bryant A/C. Thanks

Run away.

They only did 1/2 of what they were supposed to do.

Suggested hundreds in unnecessary repairs.

Suggested repairs 4 times the cost of a couple other places I contacted for 2nd opinions.

2 stats due to detailed write up showing breakdown of cost per item.

On May 9, 2018, I contacted Comfort Heating and Cooling to diagnose my cooling problem. At the end of that appointment, I was informed that I would need a defrost board and accompanying harness. Was also told that the parts would take 17 days to receive. Since the parts were under warranty, I didn't have a problem waiting. 25 days later I contacted them again to inquire about the parts. At that time I was told that one part was in and they were still waiting on the second part (defrost board).  Five days later I contacted them again only to be told someone would call me back and didn't. Around June 9, I contacted them AGAIN and was told again that they were having an problem getting the second part but that it would be in in a few days and someone would contact me. On June 29, I sent an email describing the situation and asked to be advised of the status of my repair and inquired about compensation of the $350 labor charge. To my dismay no one from the company contacted me by phone or responded to my email. On July 10, I contacted the company again and spoke to whom I believe was the owner. He advised me that the part would be in on the 11th and that he would contact me to make arrangements for repair. Finally, on July 11, I was contact by a representative of Comfort Heating and Cooling and the repair was scheduled for July 12, during the AM hours. I took the day off work to have this completed.  

On July 12 around 1045am, I contacted the company again to inquire about the whereabouts of the repair technician only to be told my appt was scheduled for anywhere between 1-4pm. I was beyond furious with the lack of professionalism, so I inquired what they were going to do for me relative to their $350 labor charge.  The rep told me she would have to call me back...about 15 minutes later to my utter surprise she called me back and told me that the tech would be there between 1-2 now and that I would receive 15% of my total final bill...15% a total of $52.50 for having to wait 64 days for my unit to be repaired. Oh it gets better...at 3:15pm I receive a call from the tech telling me his GPS unit said he would be at my residence in 57 mins. I was furious and advised him that he was scheduled to be at my house between 1-2.  He in turn went off and asked me who told me that he would be there then? And they weren't doing that anymore, advising customers of a timeframe window, that the office managers don't know how long a job takes. I stopped him and advised him that I had been waiting 2 months in stifling heat for this repair and to get here as soon as he could to repair my unit.

At this point, I immediately contacted the company and left a message for either the owner or the company President needed to call me back ASAP. The owner contacted me back and after my explanation of my dissatisfaction of the professionalism of his company, he attempted to explain that he had to fire his office manager and that it was his fault and that he understood my anger. At that point he advised that he would leave it up to me as to what the amount of my bill should be in lieu of the 15% he originally approved of. At about 4:30pm, he arrived and attempted to fix my unit. As he is trying to replace the harness, he notices that it wasn't staying secure and that it was exactly how the old harness was. I told him that the defrost board should be replaced as well...as least that is what HE wrote up in my initial invoice. His response, well you're probably right, it was two months ago, so I don't remember. We both walked back to his truck and he pulled up the ticket on his tablet and says, yep there it is a defrost board. At this point I walked away, because I was becoming more angry. When I can back, he was on the phone ordering the defrost board. He proceeded to tell me that the motor for the fan needed replacement and that he would have it all done on Friday, July 13.   Finally, Friday, July 13, 2018, some 60+days of no air, my unit was repaired.  

This company, unfortunately, will not be getting any future business from me. They were extremely unprofessional and NEVER did I receive a phone call advising of the status of the initial order. Not to mention the fact that the technician didn't know he was to replace TWO parts and in fact the second part had never been ordered. After much thought and consultation, I will also not be paying them any portion of their $350 Labor charge. A letter to the owner describing this fiasco is forthcoming.

DO NOT USE THIS COMPANY.

Even Ben Franklin would cast a weary eye - these guys tried to collect a $70 fee from me for coming out and LOOKING at my kitchen and bathroom fixtures. Mind you, no work was done. They just were giving me an estimate (which was incredibly high) to install two new faucet sets. I refused to pay a fee - the plumber seemed surprised that anyone would dare refuse. I don't care if I'm on their bad list or anything - this pay us to tell you how much we'll charge you crap is a load. Benny... we won't call your number. 867-53-Oh God!

In July we found water dripping (not pouring) out the bottom of our water heater which was 12 years old.  Completely functional, not an emergency.  We called Jim Russell Plumbing.  They got us on their schedule within a couple of days.  Two plumbers showed up, assessed the situation and recommended a new water heater.  No surprise.  They drained the old and brought a new one.  They never offered a sales order or quote.  Shame on me for not asking!  They were professional and swift.  Whole thing took 4 hours or so including them picking up the new one.  When they were done, I asked them for an invoice.  They said that they would send one from the office.  When I finally got the invoice is was $3,633.  I was stunned.  I did the research.  The new water heater they installed could be purchased for $1,788 ($1,913 including sales tax and delivery).  If you follow the math, that means they charged me $1,720 for other materials and labor.  Other materials would be rather insignificant which means they charged me $215/hour for each of the individuals.  Not $215 total, $215 for each individual for each hour.  That's ridiculous.  When I called Jim Russell Plumbing to complain, they made it worse.  They told me that they charged me for an extended warranty, that again, they never told me about or gave me an option to not purchase.  For those of you who don't know, one of the biggest money makers for a manufacturer of any kind is their extended warranty.  Huge profit margins!  I politely made my case as to what I thought was a fair price.  After much back and forth, they refused to acknowledge any responsibility for poor communication and lack of transparency.  I will never use Jim Russell Plumbing again.

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