B&W Plumbing and Heating Company

I have worked with B&W Plumbing, Heating, Cooling and Drains multiple times for my rental property in Indianapolis. Their dispatch and customer service team are fantastic! Mesha and Crystal are always patient and helpful. Dave McDonough fixed a kitchen sink leak and replaced a kitchen faucet, sink bowl and garbage disposal. He did great work! Dontril Williams replaced a water heater for me and fixed a challenging slab leak in a tight space. He was easy to work with, communicative and went above and beyond for us.

I highly recommend B&W for your plumbing needs.

Loved that they were knowledgeable and didn't have any hidden fees. They offer the best option. They were the only one that knew how to repair our tankless water heater after calling several places!

I contacted B&W when another company gave  me a high estimate to fix my HVAC   I am glad i did .   They found the problem that the first company missed.  They fixed it for $1400 less than the first companies estimate.  I will use them again.

My water heater sprung a leak and after receiving what seemed like a very high quote from another company my FIL recommended B&W, who had replaced my sister in laws water heater a few months prior. I was able to get an appointment right away, Randy was friendly and professional, the work was done promptly and at a reasonable price. We've since used them for our HVAC, and had a good experience with that as well. Highly recommend!

Called to have a pluged drain repaired yesterday. Service tech showed up today as scheduled, pulled in the drive and said that there were trees in the yard so he was afraid to work on the problem. He didn't even know for sure what the problem was! Maybe he should have aranged for a qualified plumber to meet him!!!!!!!!!! Sorry excuse for a plumbing company.

Came on Tuesday, determined I was out of Frion as I suspected.  Needed me to turn the AC off to thaw it out for recharging at a later date.

Called me the next day. Theyre only unavailable apptmt was Friday at 12.  Then they called me on Thursday to change it to 4 oclock on Friday.  Then called me at 3:30 on Friday to tell me they'd be here Tuesday. WHAT IS GOING ON ITS LIKE SAUDI ARABIA IN MY HOUSE!

They told me this is what my landlord told them, but I called my landlord and they just flat out lied about that.

He called them and now they are telling me they will be here sometime on Saturday... or is it Tuesday or Thursday or next September.  There are 10,000 other AC repair people to call.  Screw this.

Called B&W because of a drain clogged in the basement. Friendly person on the phone, inform me about what it would cost for the Tech to come and do a diagnostic ($118). if service is more they would take off the $118. Plumber Dave called me 15 mn before coming to let me know he was on is way. I explain to him the issue. He took his tools and rags to protect the floor. He was very knowledgeable, 30 years experience. Plumber Dave was very friendly and did a great job. the cost was $221, it could sounds expensive compare with what other say when you call but when they arrive on site they add more fees because of non conventional structure. once again, you pay for what you want. I will call them again next time I will have another issue.

I've used B&W Plumbing over 20 years.  They are professinal and fix the problem the first time. They also must be one of the highest priced plumbing contractors in the city.

I own several rentals and want a company that will set their own appointments with the tenant, call me before doing any extensive (expensive) work, and above all bill me. I don't want to have to meet the plumber at the property to pay him. B&W satisfied all this.

I realize everything has gone up, but since B&W went to book pricing it seems like more and more, I'm getting the shaft.

Example: I needed a new mixing valve on a shower. I tore the wall open and supplied the valve. Everything was exposed and right in front of the plumber. All he had to do was cut the old valve out and solder the new one in. The book said $595.00! I called the office and screamed like a mashed monkey. Because I am a longtime customer the manager put the guy on hourly rate. Wound up $250 for less than an hours work.

Example: In a pinch I needed some furnace work, it was Sunday and my regular guy had just passed away. Though I'd never used B&W for heating and cooling that is part of their trade so I sent them out, and told the guy to check the thermocouple. (The pilot light wouldn't stay lit.) He told me over the phone since I was a regular customer they wouldn't charge overtime for sunday work. Hooray! Except when the bill came it was $295 for replacing the theromocouple, a ten dollar part!

Again I complained and they took 10% off. But what the hey? I'm beginning to think B&W is just too expensive for my business.

Responded quickly when we had a leaky gas line... Right after a huge rain storm and other plumbers were saying it would be three days before they could even look at it! Obviously they didn't understand we can't go without hot water for three days! B&W came out the next day in the window they promised and made the repairs in about 3 hours. Dave explained all the repairs before he made them. we had our gas turned back on that evening thanks to an equally quick response from the gas company

If you are certain you need a new water heater than by all means, call B and W.  Service is quick and responsive.  However, if you would like someone to actually diagnose and or repair than do yourself a favor and call someone else.  I was sold a heater that performs at a lower level than my old one.  I may or may not have needed it.  When I expressed concern the recommendation was to just turn it up.... To the same setting my old heater was at.  So I paid 1,400 for a few days of inconvenience and a water heater I probably didn't need that operates the same or worse than the one they replaced.

Called B&W to look at a hot water heater. Repairman didn't even evaluate the unit. Just wanted to see how much he could charge me.  Quoted me $1,200.00 plus $250.00 to move a washer next to it! Went to Home Depot and got same unit installed for $700.00! What a rip off company! Wouldn't use them to hook up a garden hose.

These guys did a great job for me after a total disaster with Service Experts (see my review for info).

Besides replacing the furnace and coordinating with the tenant directly, they happened upon problems with the venting and addressed this issue as well, which btw was the main reason that the prior furnace was in such poor condition (blocked flow and backdrip of condensation which rusted everything out and would have prematurely degraded the new furnace).

Yes, there may be cheaper and in fact the bid from Service Experts was a bit less. However, the service and confidence they instilled coupled with the direct coordination with the tenant was the value-add and well worth a couple extra bucks.

I'd recommend them. Really nice people btw.

Highly rated on Angie's List. I chose them after reading multiple reviews on many companies. They fixed a small problem and didn't overcharge or try to take advantage of us. I highly recommend them.

Mixed review. Our heater stopped working on Thursday night, so Friday after work, we called B and W to see if we could get a technician to help. Jason called us back right away and suggested we check the status of our filter. We hadn't changed it, and it seemed like it was going to be a quick fix. He did this all over the phone, helping us to avoid paying or this service. Really nice guy.
Unfortunately, the heat did not come back, so Saturday we called him again and this time he came out. We had our blower on Auto, which was wearing away at our motor, but Jason suggested we just get a new capacitor, which would prevent us from having to buy a new motor just yet. Again, it seemed like this was going to work.
Sunday morning, still no heat, so we decided that it was finally time to replace the motor. Jason called us from the crawl space at another job, but made sure we would be taken care of.
When Dan arrived he let us know that Sunday meant OVERTIME and instead of having to pay $580 for a new motor, we would have to pay $800!! We asked if there was anything we could do....after this three day process and he said he could take off 5%.
So, in summary, Jason did what he could do to save us money and talked us through something that we knew nothing about, but in the end we spent 3 days without heat and paid almost $1000 for something that would have cost $580 if it had been done on Friday instead.
AVOID SUNDAYS. They don't tell you about overtime until they arrive.

Don't even think about calling B&W Plumbing. Their technicians are incompetent and caused further damage to my a/c and now I will have to spend thousands on a new one. I would have been better off if I had never contacted them. I found them on A. List and since I complained to them today, they have conveniently  been removed from the list.... a sure sign of a scam!