Paul Henderson Plumbing

I called Henderson Plumbing on two separate jobs and both jobs were completed in less time than quoted and the plumber, Eric, was very knowledgeable, extremely neat - leaving NOTHING to clean up after his visit, and explained in detail how to avoid any future problems.  I am on well and septic tank and Eric took the time to make sure we understood how all worked together, how to extend life on the filter, placed water shut-off value where I could easily find/use, and what we would need to do to avoid any potential pitfalls.  (Eric was great!)
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Would HIGHLY recommend Henderson Plumbing, friendly, customer service oriented and both jobs were handled with no hassles and under-budget.  Only wish I discovered Henderson sooner.  Would have saved me lots of money and a LOT of after the job clean-up time.

This is the second time I have reviewed Paul Henderson Plumbing. Recently they replaced a garbage disposal. After looking at the bill and researching I found that they charged me twice what the disposal cost at all the local hardware stores. I complained but they said it was because the local stores get a better deal than they do. Why wouldnt they go to lowes? BI asked to have the owner call me to discuss this and I haven't heard  a word. I am very concerned that they are overcharging customers. And disappointed in Paul Henderson Plumbing.

This company came highly recommended and after having a negative experience with a different plumbing company, we were glad to meet Brandon. He was professional, efficient and knowledgable. He arrived wearing a mask, as expected. He installed a new kitchen faucet and also a new toilet in our home today. We will definitely be using this company going forward for future plumbing needs!

After getting  ripped off by a few high priced big name companies,  I found Paul Henderson.  Since that time, Paul has always done my plumbing  repairs. He has done them right the first time and his prices are very reasonable.  He's a personable guy who's easy to talk to. I highly  recommend him!

I was referred to Paul Henderson Plumbing because they hold a warranty contract/relationship on the manufacturer of my water softener.  I called to verify this and they confirmed they have that contract.  I told them my scenario and they said they needed to send someone out.  The guy comes out access the problem, says he'll be back next week to fix it.  No mention of anything and the last time I spoke with someone in the office it was about them having the warranting contract/relationship with the manufacturer.  The guy comes out the next week just like he said and installed a part that should fix the problem.  Great! As the guy is leaving my house he says we'll send you the invoice....? First I had heard.  I get the invoice for $350 and was confused so I called.  They didn't even check if it was covered under warranty so she said she would check and get back to me.  Guess what, it wasn't under warranty (purchased less than 4 years ago).  The biggest issue I have is they charged me an initial trip fee of $45.  Their short explanation was (first, we charge everyone that), after probing we didn't know whether it was under warranty or not.  Well 2 things: 1. we could have check first with the serial number on the water softener and 2. Maybe mention to your clients that IF the system isn't under warranty, sending someone to look at your system will cost $45.

They performed the service well and the people they sent to the house were great.  I just personally think the transparency in cost or potential cost could have been handle a lot more professionally.

Called Paul Henderson Plumbing after reading positive reviews on Neighborhood app.  Eric came out and diagnosed problem.  The office helped to get parts from German company (which isn't always easy). Found out the parts were under warranty and they were shipped directly to our house.  Rate for services was very fair.  Both plumber and office staff were extremely professional and cordial.  Would highly recommend!

We did not have hot water and I called late on a Thursday afternoon.  Nicole answered the phone and was very thorough in asking good questions to double check that gas valve would be covered under warranty on water heater after she double checked with supplier.  She called me back within 5 minutes to confirm appointment with owner next morning to only pay for labor as part was covered under warranty.  Paul Henderson did a thorough job installing new gas valve and double checking all the components to get our hot water back on and he did not charge for extra labor even when he had to fix another part not connected to new gas valve!  We had other plumbers quoting much higher price as they did not take the time to double check if water heater/parts were covered under warranty.  Their customer service is top notch and we highly recommend them for your plumbing needs!