McNeely Owned

I have had their number for years but I had a retired HVAC guy to go to back then, but now he's really retired so I gave this company a call as our AC died.

Bud Calbert came out the next day after a call and he was very detailed with his work and actually loves to educate customers on the what's and how's on your AC. He's very experienced in this field so can't go wrong in addressing HVAC problems. Got some really good pointers on maintenance to minimize problems and prolong your AC life.

I definitely will call this company again for HVAC concerns.

Indy had its first 2022 heat wave this week, and our A/C stopped working.  We've been using McNeely Owned for HVAC service the past few years, so we called them and spoke with Kim.  She was able to work us into their busy schedule.  Technician Jeremy arrived, did a great job trouble-shooting the issue, and soon got us up and running again!  We love doing business with McNeely Owned!  Their people are professional, knowledgeable, responsive and honest.  Thank you!

They have provided several services for my rentals. they are on time  professional and try to work you into their schedule if its urgent. I also love that they dont try to sell you replacements when not needed but will help in maintaining function.

Awesome service!  Super nice technician. I've got HEAT!  I've called McNeely for plumbing and now I'll call them For HVAC

A plumber from McNeely entered my home because Airtron was working there replacing the AC unit and they stupidly thought that that no one needed permission!?  I had an errand to run. Airtron had my cell #!!
There was a leak that wasn't an emergency in another condo unit. The fluidmaster in the toilet and the water shut off valve was replaced in my unit WITHOUT MY PERMISSION!!! Apparently or allegedly, my toilet was running and I've never heard it. (Neither did the plumber until he removed the toilet tank cover.) I hear it now, it runs after each flush, AFTER the unauthorized visit.  Upon arrival home from the errand I had to run, the toilet didn't flush after I used it. As I'm washing my hands, my cell phone rings. It's a plumber with McNeely plumbing who informs me that he'd been in my unit and had replaced the shut off valve to the toilet and the fluidmaster inside the toilet tank as the toilet was running. He had my phone number, but couldn't call before any of this occurred? ***NEWSFLASH, the toilet now runs after each flush and I can hear it, where I couldn't before.*** How interesting. All of this is UNACCEPTABLE!!! He told me that the Airtron techs allowed him entry into my unit. I let him know that he did not have my permission to be in my unit. I would have told him to wait until I arrived home, had he called beforehand. It gets better.. you can't make this up!

On Saturday, I pulled back the shower curtain to turn on the shower. The tub was dirty, where it had been cleaned on Friday morning at 9:30 when I last showered with normal water pressure! I also managed to step on a clear, sharp, plastic piece of the broken, plastic shut-off valve that had broken and had been replaced. This and drew blood from the bottom of my foot and a few choice words. How that landed in the tub is beyond me. I became very angry all over again.
I cleaned the tub AGAIN with about 1/3 of the normal water pressure. It took 8 minutes for my usual 2 minute, lukewarm shower. I called McNeely plumbing AGAIN and talked to the on-call plumber, Christian. I explained that another plumber had gained entrance into my unit the day before WITHOUT MY PERMISSION and had made unauthorized repairs, but that NOW I had an audible sound of running water when I flushed the toilet, a dirty bath tub, water pressure about 1/3 lower than what  I had on Friday morning and had a foot injury due to stepping on a sharp piece of plastic that had landed in the tub. He replied he was the on-call plumber and would call me back later when he could find out what was going on.

Christian did call back a few hours later and told me that Evan had been the plumber who had done the unauthorized (and incomplete) repairs. I told him that someone needed to come out immediately and fix the water pressure and the running toilet that I DID NOT AUTHORIZE OR HAVE KNOWLEDGE OF. Christian's response was that it was a holiday weekend, he was only the on-call plumber and if he couldn't find that they'd done something wrong, I'd be charged. My response was B******T, I HAD NORMAL WATER PRESSURE UNTIL YOUR COMPANY ENTERED WITHOUT MY AUTHORIZATION AND MADE INCOMPLETE AND ANAUTHORIZED REPAIRS! I'M NOT PAYING FOR ANYTHING! Christian ended the call. Admittedly, I was very angry.
I have two different stories of how McNeely plumbing gained access and an incomplete picture on Friday as to what had been done. Now on Saturday, I had a foot injury due to a sharp piece of clear plastic that was left in the tub and NEW, problematic toilet and shower issues.
On the 7th, McNeely visited again by appointment due to my travel schedule. The toilet running was fixed. The shower pressure magically corrected itself the week after all of this occurred.

YIKES! RIPOFF AND DISASTER! Charged 6 hrs./$688 labor to install a simple 50-gallon gas water heater! How it went? G appeared with wrong type heater (electric), charged me to go back and get a gas water heater; installed a lower grade gas model than I requested; new unit has horrible noise when faucet was turned off; twisted off inlet to new water heater...did not replace...did makeshift repair and charged me; ripped entire water circulation unit & home phone lines of the wall & and simply left them dangling; unbraced circulation unit sags and sways which stresses inlet (I think it would have fractured in week!); heavy metallic waste discarded in damp laundry pile (ended up in our washer and dryer); each stair step (light color carpet) stained with rusty sediment; warranty and manual left drenched in water;  rusty metal screw dropped on carpet - family member stepped on it; reinstalled urethane insulation on cold water inlet; G said I required a thermal expansion tank installation (false: we have an open system - no backflow valve); hot water circulation pump valve left in off position (two bathrooms did not have hot water); did not wear Covid mask during entire installation.  And there were issues from McNeely's office: nothing in writing; no written estimates; no diagnosis of leak/problem; errors in transcribing almost all details of original request (even lost our address after request was placed); appointment cancelled/scheduled for Christmas eve; promised but failed to help process valid Rheem warranty (McNeely is a Rheem ProPartner); not truthful in BBB affidavits concerning this affair. I could add much more!  But, pleased be warned, this is what you will get if you hire McNeely!

DON'T CALL THEM!!!

McNeely Owned came out to my 92 year old mother's home to service her Air Conditioner Unit and basically charged her nearly 3hrs labor ($180) for approximately 45min Worth of work. This was this year  (June 2013)  and what makes it so bad is they had done the exact same work  in July the previous year which indicates that they are not fixing the problem, just bandaging it in order to come back and repair again.

Air conditioners are only used a good 3 to 4 months out of the year and for it to be fixed in the middle of summer and then need the same repair in the beginning of the next summer says allot about the quality of work at McNeely.

The service guy Kirk is a really nice Iraq war Veteran that is very pleasant and professional, but the so called owner Kim is a real BIT%H to deal with. Very nasty and snippy attitude. I tried to be reasonable and offered to pay 2hrs of labor and she said NO! The Bill Stands!!! and immediately threatened to place a Mechanic's lean on the property.  She then went on to inform me that I had to pay for kirk the service guy's drive time from when he leaves his previous call till he gets to my house, while he works on the unit, while he sits in his truck to cool off, while he calls the dispatcher for his next job etc... Basically I have to pay 3hrs. of labor for 45min of work.

Not Good People To Do Business With At ALL!!!!

I have heard that they actually use to do business as ARS (Air Conditioning Ripoff Service) but then they changed the name for obvious reasons, never the less ARS as well as McNeely are banned from working on this home and we will never call them again!!!

JC