Commercial Service

Grant, our technician, was knowledgeable and efficient!  Our AC has never ran better.  We could not have asked for better service.

Grant Teague is a fabulous service providerHe repaired our furnace perfectly & took the time & consideration to explain everything to us. CS offers a deal wherein they check the furnace before winter & the air conditioner before summer for a good price & if the customer needs service after-hours, the cost per hour is greatly reduce. Needless to say, we took advantage of this dealI'm pretty sure all their repair technicians are excellent, but we can't say enough about GrantMargot&Dave Diersen

So far we've had Brett here to work on our HVAC and George to work on the plumbing. We bought an older home that had a few issues!  Both technicians were extremely courteous and friendly, on time, and best of all knowledgeable!  
Brett performed maintenance on our HVAC system to ensure it was working properly. In doing so, he discovered our AC wasn't hooked up correctly after another company had installed a new thermostat. He quickly remedied that for us.
George came in to fix a multitude of problems that we had asked him to address and he was able to find and fix a leak, find a solution for a wobbly freestanding faucet in our bathroom, and provide information and recommendations for a sink in the kitchen that needs to be reset.
Both technicians did a great job and we were not over charged for either visit. I highly recommend Commercial Services and will be using them again as needed!

The best, the best, the best!  After working with them in a previous life (or marriage), when my HVAC system went belly up in my newly purchased home, I knew exactly who I wanted to handle the job.  The first tech came out to diagnose on a Tuesday and by Friday afternoon I was up and running with a new reliable Trane system.  Everyone you deal with excels in customer service, efficiency, and they aren't in the business of overselling you more than you need.

This review is for both Commercial Service HVAC service AND their partner company, R & S Plumbing.

Two years ago, when we bought our home in Bloomington, the HVAC system needed to be upgraded. The estimate we received from Commercial Service was the most reasonable we received and they had the quality HVAC equipment we wanted. The installation was not easy (very tight space in our cellar) but they did a great job. We have them come back every year for seasonal maintenance and they are friendly and efficient.

Regarding R & S Plumbing, we had them install a sump pump in our cellar when we first moved in. Another difficult installation that they made look easy.

Yesterday I discovered a leak under the kitchen sink. It was 3:30PM but the dispatcher from R & S was able to get a plumber over to our house within 30 minutes. The plumber who arrived was awesome. He found the leak right away and not only repaired it, but showed me why it was leaking. He also tested his repair several times to ensure that all was well.

The charge for the plumbing repair was just over $100 which I thought was very reasonable. Highly recommend both Commercial Service and their partner company, R & S Plumbing.

To be clear - this review is not based on my experience with them directly.

A former renter of mine called on them to service the furnace for winter. They did the standard checkup. I realized later they left a sticker not just indicating they serviced it, but also installed it.

When I expressed my concern, they were very quick about getting back to me. So while I haven't had any personal interactions, their customer service seems good. I think it would be better to leave a notice that you simply serviced the unit, though. Don't imply you installed it when you didn't.

Had a great experience with Commercial. First Joe came out was on time and gave a very competitive price.
Gave us options for date and times and they where there right on time.
Taylor and Kris were great they ask questions and then went right to work.
The new mini splits went in and they work great.
They guys left the place looking better then when they showed up worked super quick. And where easy to ask questions of
Would highly recommend them and plan to use in the future.  
Jeff H

This company is the absolute best.  We've gotten both our furnace and hot water systems replaced by them, as well as annual maintenance checks.  

They are upfront about repairs vs. replacement options; we were able to squeeze another year of 'borrowed time' from our furnace before complete replacement for only ~$100.  Scheduling is a breeze on-line, the technicians are ALWAYS reliable, and they are prompt/easy to get in touch with for any estimate questions or concerns.

I have 100% confidence in the workers at Commercial Services! They know their stuff and they do great work! Highly recommend!

Just a PSA: I had the most disappointing customer service experience with Commercial Service. 2 years ago, I purchased a HVAC system from them, and last night the heat went out just as we were approaching dangerously low temperatures. I have children and pets, so I was not in a place where I could shop for services or wait, so I called them. Prior to speaking with the technician, I had already identified that the error code meant there was an issue with an open high limit switch, and the technician agreed with me over the phone. He informed me it would likely be a $276 after-hours service charge. I was between a rock and a hard place, so I agreed. Unfortunately, the technician did not arrive with a replacement part, so he had to temporarily fix the switch so that it would close. This took between 40 and 45 minutes. The charge was $414, and I assumed this would also include the follow up the next day when they actually did replace the switch. I was wrong. When I questioned the ethics of this with their VP, I was treated as though I just didn't understand that they provided services that no one else does, and that's why they are (significantly) more expensive. After the politely insulting lecture I received, he informed me that he would offer to enroll me in their maintenance program at no additional cost. That was his solution. This was their unacceptable compromise. As a 46 year old who has been a home owner for 2 decades, I have had extensive experience with other HVAC companies. I had a technician from Heflin who I worked with for years who came at all hours, and never charged me a 3rd of the price Commercial Service did. I'm disappointed that CS did not come to my house WITH the warrantied part they were aware was likely the problem, and that they wanted to charge me more than the already silly after-hours price. Do not recommend.

I first called Roto-Rooter, but they couldn't give me an appointment date after 2 separate phone calls in 5 days, so I decided to try Commercial Service. They arrived a half-hour before the appointment time, but they called first to make sure it was OK. Very friendly, efficient service. I had them take care of 4 separate plumbing issues (2 very minor, 2 more difficult), and they were done in about an hour. No complaints. Would recommend

For HVAC in the Bloomington area this group is hard to beat. You can call them with confidence that they will do it well. If you are not sure and want a personal contact ask for Kelly Smith and he will see you right.

Friendly, fast.  They were flexible with meeting up with me, and explained things well. Great customer service, which is often a lost art these days.

Commercial Service replaced our entire HVAC system and re-aligned and balanced our ducts. The new system is so quiet we have to be on top of it to hear it run. Our utility costs are down and the house is heated and cooled better than when it was new.

Just got my heat pump serviced and the guy was very helpful, explained everything to me. He arrived early and was only here for about 40 minutes. Love a company that arrives early!

Commercial Service installed a new air conditioning unit for us last spring. They were prompt, courteous and efficient. Communication was clear and site clean up was perfect. We are extremely happy with their work. We also use their seasonal maintenance service. I highly recommend Commercial Service.

One Hour H&AC put in our A/C compressor, but when the expansion valve failed and the coil iced up after only two years, they quoted $1519.00 to fix it, since we hadn't signed up for monthly payments to hold their various warranties / guarantees in place.   So I called Commercial Service, and they replaced the valve for $380.  Charley, the CS tech, was polite and efficient; the work was scheduled for just a few days after my call, and was done on time. Our A/C is running great, at a fourth the cost of the Indy-based Bryant outfit.

I had a dryer vent that severely packed and needed attention immediately. I made one call to Commercial Service and got an appointment for the following afternoon. They quoted me an average price for that particular work, and it ended up costing on the low end of that estimate. While I was unable to be home for the call, those who were said the technician was not only friendly, but he was extremely thorough and made sure to explain what was done in a way that anyone could understand. He even fixed that dryer hose at no cost, seeing that it was a bit too short to the wall. After he packed up and was heading out, he came back in once more, just to make sure he's cleaned up and connected everything back up for me. What a wonderful experience it was. For any future duct work or issues with my heating and air, I will definitely be putting a call in to Commercial Service.

Well the service was what it was expected to be. The AC works fine now and they time frame in which they delivered was good also. Only one day between call to appointment, so that was decent. My issue here is the pricing. With only having blown two capacitors, and coming away with a 307.00 bill, I find this pretty high. The two capacitors that were replaced in my unit only total to under $50.00. That's not even buying cheap parts made in China either. So to come away with a high bill for what took about an hours worth of time is pretty ridiculous. Commercial has serviced my Air for a couple years now and had been pretty reasonable prior to this. But after their We go by a pricing book for our repairs, not actual costs, that is deterring me from them for any future repairs. Not every job is the same set up or design. To price everything off of the hardest to get to, or hardest to work on units is extremely poor practice. Base the work off the job at hand and nothing else.