Roto-Rooter Plumbing & Water Cleanup

My oh my was this a story full of cataclysm, angst, and drama.

Bizarre situation but we had a precious item of jewelry fall off and into the toilet AS THE TOILET WAS FLUSHING! To make matters worse it was like 11 pm on a Friday. Almost every plumber we called said to kiss it goodbye. But roto-rooters told us to shut off the water and don't flush any toilets and wait for them to come... they eventually sent out two absolute heroes to our house.

They put a snake camera in the pipes and located the jewelry. They tried to fish it out with a coat hanger but the jewelry was close to falling over an edge and being lost again. So the man, Terry was his name, exercised expert judgment and said we would do best to came at it from underneath, through the dry wall. He said he knew exactly where it was and we don't want to give that up. (This turned out to be a genius decision and may have saved our bacon).

He called another man named Juan that came out to cut the dry wall and pipes. He said he was nervous but Juan acted with pure poise under pressure. I'm talking Jordan in game six. Im talking Tom Brady down 28-3 in the SuperBowl. Hall of fame performance from Juan and Terry both. He cut as soft as possible so the jewelry wouldn't fall down.

They shined a light and could see it in the pipe. It was so close to the drop! I'm talking 2 inches away from falling over a cliff. They had the clever idea of putting a drill bit right thru the middle of the jewelry to hold it in place - I mean Terry was out here making Bill Belichick level game-time decisions. They then cut the pipe and for a moment we waited with baited breath cuz we thought we lost it again. But then Juan handed it to me. We cried tears of joy.

God bless you, Terry, Juan, and Roto-Rooters! Please give these men a raise or infinite job security. I am forever grateful. Just typing this up makes me want to cry all over again.

With my experience with Roto Rooter, the technicians have always been great. My problem is with the office. My basement has flooded twice with sewage water and Roto Rooter techs have determined that the blockage is in the street which means that it is up to Citizens to fix. It has been an absolute nightmare trying to get Roto Rooter to upload the video to Citizens. They first informed me that it would get uploaded in 2-3 days. it has now been almost a MONTH. And i'm basically just playing phone tag with the office. It's so disrespectful and dangerous as that is what is slowing the process down for the city to come and look at it while putting our health and the health of our pets in jeopardy. Will most likely never use Roto Rooter again for that reason.

Called to get my main drain line cleared from a slow draining line and the technicians showed up 2 hours late. I told them what the problem was cause I have had this problem before then the technicians begin telling me all these problem my house has then before even trying to complete any work the technicians start by trying to up sale me on all this work that my house doesn't need. They tell me that my house has water damage and this other bs without even looking at anything. Then when told them that we would find another company to clear the line for a fraction of the price they continue to try to argue with me and try to rip me off. Then when told to leave the 2 technicians proceeded to stand in front of my house and argue with each other. Real professional company.

500 plus for labor is absolutely ridiculous. The price of the piece they used was also $60 but can be found for $10 or less at the hardware store. They take advantage of the fact you NEED something fixed quickly. Id stay away and try to find another company if anyone sees this review. Only reason they get 2 stars is because 1 star is required and 1 is for showing up. They also don't repair drywall so if they have to tear it out you'll have to find ANOTHER company to repair it. Absolute bs. 670+ for a leaking pipe. I need to become a plumber if I can make $500 + an hour

Water was leaking through my ceiling on a Saturday following a shower. Called and they sent someone out Sunday morning.

I should have known not to trust them when the tech ran the water for about 2 minutes then said everything is fine upstairs, keep an eye on it and call us back if you see more water.  

I don't know much about plumbing, but I know that a leak doesn't just magically stop, and that putting off water leaks is a recipe for disaster.

After going round with the tech he cut into the ceiling to try to diagnose the leak. After a long while determined the shower caulking was to blame. Applied caulk, said to wait 24 hours. Would be good to go. But the amount he kept looking in the ceiling hole after he said that left me with doubts... and I was right.

Next day, after waiting more than the required 24 hours, took a quick 5 minute shower and came downstairs to another giant water puddle.

Called back, and they sent the same technician out again. This time he replaced part of a pipe he thought was to blame. Ran the shower for about a minute before leaving, said it was dry, and good to go.

Lo and behold, next time we took a shower the water was back. I saved myself the trouble and headache and called a new company out.

If you are in immediate need of a plumber, do yourself a favor and steer clear of Goto-Rooter.  We came home late last Friday night to find that our 75 gallon water heater had failed and leaked through 2nd floor down through ceiling and onto first floor.

We called a few plumbers in the Indianapolis area that offer after-hours and weekend service.  We let them each know that we wanted a tankless system put in so that we never had to deal with this situation again and that we needed it done immediately or NLT the next day.

Roto Rooter claimed they could be out first thing Saturday morning.  When pressed about getting the tankless done the next day, they told us that if they didn't have a tankless on hand they would have the tech go buy one and get it done.

Saturday morning and no call no show.  at 9:30 after we called and were placed on long holds we were told how sorry they were for someone telling us tech would be there first thing in the morning but that our appointment to remove the old tank and install the new tankless system was actually between 9 and 1 p.m.  They asked for our patience and assured us the tech would be there prior to 1 p.m. and would call us 30 minutes ahead.  They also committed to stay on top of it and let us know of any delays ahead of time.

Shortly after 1 p.m. and no call from them we called again.  The person said they weren't sure but would call the tech and call us back right away to see where the tech was.  At 2:30 p.m. on Saturday we had received no call so we called back again.  We demanded to speak with a manager, we were then told that unfortunately the person that was scheduled did not install tankless water heaters and the best they could do would be to send someone out first thing Monday morning.

They asked that we go purchase the water heater ourselves to save time and get things going right away Monday morning.

We got our selves halfway educated on tankless water heaters and purchased on on Sunday to have it here ready for 0800 Monday.

At 9:30 a.m. Monday we called dispatch after yet another no call no show.  Again we were told that it could be up to 1 p.m. but that for sure the tech that was scheduled would be there and could properly install the new unit.

At noon, we called to get an update since we had not heard from anyone.  We were told that the tech would be there no later than 1 p.m. and it didn't matter how long it took, they would get the new until in by end of day Monday or Monday evening.

At 2 p.m. we called and demanded to speak with management again, this time we were put on hold for 30 minutes and had to call back a second time.

Finally once we had the right level of management who was able to look over all the notes on the service call log, they determined that the person scheduled (the only one who does tankless installs) was actually out on vacation and would not return until Friday.  

At that late stage in the game we had no hot water from Friday to Monday afternoon with false promises and reassurances from people who talked a good game but could care less about getting the work done.  

We obviously could not wait and fired them on that call.  We called Pristine Plumbing and they came out at 8:20 a.m the next morning (Tue) and did the work.   They did a great job.

Roto Rooter is so horrible, I wouldn't wish this situation on anyone so I sat down and took time I didn't really have to put this warning out to anyone who may consider calling them.

***UPDATE***
Earnie and Bryan just finished this job and went above and beyond.

*UPDATE*

My fiancé received a call from the manager, Hal Glen, who called to apologize and make things right with us. He offered us 10% off and made it clear this is not how they run their business. Roto-rooter is now here and finishing the job. With that being said, I would recommend Roto-rooter if this was an uncommon occurrence. Thank you, Hal!

My fiancé and I called Roto-rooter on 3/3/21 for a drain we thought was clogged and expected a simple clean-out. The technician was very kind and reassured us many times that he was confident this solved our problem. He suggested a camera come to double check to confirm the problem was solved by the clean out. Long story short, the camera found root rot and an old plumber's cable among other issues and suggested we have a section of our main replaced and jetted on 3/4/21. Turns out, 31 feet of our main now needed replaced. They pipe was replaced completely on 3/9/21, however, the hole was never filled (7ft deep, 31ft long). We called on 3/11/21 to ask why nobody has come to fill the hole, which we were told they were waiting on the inspector. By 3/15/21, nobody had shown and I called asking what the hold up was. The women on the phone told me she is just as frustrated as I was and would not be as patient as we have been and told me the inspector had been there Friday and the workers should have been there that day to finish the job (you guessed it, they were not). She told me to call back if they had not shown up by noon on 3/16/21 (today). Of course, at 1pm today I had to call yet again (three times if anybody has lost track). I was told they would be here this afternoon. IT IS 5:34pm!!!!! Nobody has come, nobody has called (oh, except to confirm the final payment would be due today!!!!!). This company is expecting us to pay $10,250 for a total of 8 hours (GENEROUS) of work. This is not how this should be done and I'm hoping somehow this company can make this right.

*we had pleasant experiences with the technician and Michael Grub (field supervisor). My complaint is with the way this business is run!

DO NOT trust their word or their work.

Rude managers and techs who refuse to do work even when shown paperwork they gave us that states a 6 month guarantee unless we paid them another $500 plus to clear pipes that they should've already cleared on their first two trips (that never fixed the issue).

When we questioned this, the tech, Jordan, used the ole let me call my manager, Joesph Nixon.

The manager gave the tech the run around and said to check multiple things that were all excuses to not do any work. He left. Not one thing done.

To top it We called them at 8:30 pm and a tech didn't show up until almost midnight....once he arrived, he spent most of the 45 mins he was here outside on the phone with  his manager. We asked to speak directly to the manager and he told the tech that he could call first thing in the morning. Basically, he was done for the night and to screw us.

Save your $, and save your time....Choose someone else.

Do not call. Had clogged trap in drain. They sent guy to look at it and he first kept mentioning the washing machine ??? Then wanted to charge me $483.00 to do the job. Told him no thank you, called another company who cleaned trap out for free and all is good. Shame on Roto Rooter!

Amazing 24 hr service WITH NO AFTER HRS OR SERVICE CHARGE.....name a single other Plumbing company that can say that AND offer a 6 month warranty on their drain cleaning services!! Wow!! Thank you Clayton and Bill for being the best Plumbers ever!!!

Quick service, but they wanted us to pay $750 to have our garbage disposal replaced. Save yourself $650 and buy one for $100 at Lowe's.

You know.... I thought I was talking to a reputable and nice company but come to learn it seems like i was just taken advantage of. In a nutshell...

Sunday we all the sudden had what we thought was a clog. Well we called Roto Rooter and they came out to clear it. I explained the situation and thought it was in a main pipe and not the clean out (I have septic). Well the guy came out amd basically refused to even entertain going under the house and he could clear it from the clean out. Fine have at it. Well 20 minutes later he comes back and aays that my pipe from the house to septic has broken. (Tried telling him not to go into it that way but whatever) needless to say it broke. He couldnt fix it and said a field supervisor would come out. Jason Keuhnert came out. Seemed nice. Could tell we were frazzled. Next thing I know he tells us it will be 4 to 5 grand (no explination of breakdown). Frazzled and needing our plumbing we went ahead. Then he tells us its 5500 but oh he is cutting a deal for 4751... This was for 10ft of pipe and a clean out.

Well they come and do it and come to completely because they said our septic needed pump (convienent of Jason to not check that). So we have ACME come out to pump the septic. When they do they ask put of curiosity what we paid for Roto Rooter. Told them and their jaw hit the floor. Come to fins out we were basically taken advantage of because we were in need. They said it would be about $1200 at the very most to do what they did. I called a couple other companies and found the same thing. Truly disheartening to see how we had been taken advantage of. Here I think we are making a good decision and now I have extended credit just to be ripped off.

Trying to get an explination I called Jason Keuhnert back and asked for a break down of the bill. Immediately became standoffish and acted offended. Said he gave me 10% off and they have a price sheet. I asked for the prices and he would never give them. Not sure if they get paid on commission or what but its only reason I can fathom a company trying to charge someone 3x as much as others. It was a pipe 3ft deep and only 10ft long with 2 couplings. I truly feel sick knowing how we were taken advantage of. I called Jason and by the end he says he will have a higher up call me tomorrow. Well today is that day and it's 8pm the next day. So I'm willing to wager that he knows what he did and is hoping to sweep it under the rug.

I truly hate making a post or negative review but this is insane and people need to know. If in an emergency I would not recommend this company at all. No disrespect but I would not trust the field supervisor we dealt with especially. So I'm posting here and everywhere I can to let others know my experience so maybe they can think more about calling this company when in need. Truly hurt and baffled with how much it feels like this was predatory with taking advantage of someone in need. If in need of help please be cautious if calling this place.

I just want to make sure that if anyone thinks for a second that Pat took care of this......  you are sadly mistaken!!  I reached out to him and never heard a word from him.  Their attempt to look like they care is just sad!!  They got their money and that's obviously all they care about!

After having an awful experience with Benjamin Franklin last year for a clogged drain, I was pleasantly surprised with Roto-Rooter today. Unlike their competition, Roto-Rooter answered my phone call promptly. I called three other plumbing services without an answer so when the operator greeted me, I signed up for their services without hesitation.

On top of that, he said he would send a technician out within the hour and on a SATURDAY.  Before I knew it, Jeff was at my door. He was clean, kind, prompt and honest about my clogged drain.  

I will be sure to call back Roto-Rooter for my next plumbing need!

Do not EVER use roto-rooter. They tried to charge us 2100 for a new sump pump and we got a different quote for 1200. Also, the plumber spent an hour and a half getting parts at the hardware store, charged us double for the parts, spent 40 min calculating the bill, then tried to charge us for ALL of that time. NEVER AGAIN!

Cleared a main blockage that had sewer backing up into shower and tubs. Tried to update me on chemical treatment for an extra 60$. I denied at first but gave in and my suspicions were right. 60$ for a gallon bottle of their commercial brand drano.  I was expecting something more intricate and labor intensive than a jug. Luckily I was able to use a 40$ off coupon.  Gentleman that came didn't speak English well and at first we had trouble communicating to find the main pipe but ended up with good results.

It cost me 328$ total but it was worth it to rid the shower of fecal matter floating.
Also I have 6 month warranty if it happens again.

I call for a clean line they want me to pay $650.00 this is scam so try another company's I still pay $269.00 dollars yes to get it fix the day still a high price . It only spend no more then 20 minutes

Had a very positive experience with Jeff resolving our clogged shower/tub drain. He explained things clearly and completed the job in a timely manner. Will definitely use their services in the future!

Very excellent service. Will use them again.  This service was for removing old kitchen faucet and replacing with a new faucet. The builder of this townhome in Carmel took a lot of cheap shortcuts. Our service man had to correct those mistakes when installing the new hardware.  It looks like it will last a long time. They also guarantee it via a 1 year warranty. I thought that was reasonable.

Beware this company will screw you out of your money, like it did me. I watched first half an hour as the guy struggled to make the first bend with the snake, he never got past 10 feet and when he said he was done said he went 140 feet which is all he had. I said bullshit because I could see the snake roll at all times. 10 ft cost me over $400. This company should be shut down, crooks are apparently running it.

It's a rip off guy charged  me $ 400 to just take the stuck tub drain  out and put a new one the job was done in less than 30 minutes

What can I say? I had a flood. It wasn't my fault, yet here I am days later with half a floor and a shiny new brass pipe in the laundry room wall. And who do you call Sunday evening (of course it was a Sunday) but Roto Rooter? In supposedly a serendipitous twist, the Roto Rooter sent a water clean up guy rather than a plumber, who thankfully knew basic plumbing as well and could stop the flooding. He then explained that my flood was worse than I realized and so I called my insurance and the rest is a water mitigation experience. The service was great and I think they did a thorough and high quality job. My issue with Roto Rooter, however, is twofold: 1) the plumber they sent the next day to actually fix the issue did not speak a word of English. That on its face does not bother me at all. But when you've had a flood and want to know what happened and why, and you need to explain what the symptoms were, it is basically impossible when you don't speak a similar language. 2) The guy they sent to do the daily moisture readings in my condo overstayed every time. What could have been a 5 minute job took at least 20 minutes, most of which was filled with small talk that he perpetuated. I learned about a flood he had, about his girlfriend, about his past in the military and his mentally challenged cats. I learned how much money he makes and how his income compares to the other people he works with. I learned the cost of the sensors he he uses to detect moisture and also generally how they work. I felt like he was hitting on me, but he also kept mentioning his girlfriend, so maybe it really was just small talk. Given that I was a captive audience however - that he HAD to be there and I HAD to be home when he was there, every day for a week, it was exasperating. That last night - Friday - he must've stayed an hour, taking his sweet time carrying out the fans and talking to me in between trips. I was passively aggressively cussing at my dog (who always barked at him) and growing very frustrated by the time he finally left. So while I recommend Roto Rooter, you might prepare yourself with a translator and a strong sense of personal boundaries when you call them.

If I could give 6 stars I would.  Chris was absolutely incredible!  He literally saved us!!  We had a main line back up with actual sewage coming in to our finished basement.  Another plumber came out and tried to sell us a $5000 clean out and said he was sure it was roots in the pipe.  Chris listened to me and said he wanted to try to snake from the internal pipe first.  He admitted it was a long shot and not to get my hopes up but he tried anyway.  After about an hour of trying...success....he cleared the clog, saved me thousands, and saved the day.  Thanks Char and Thanks Roto-Rooter.  we will NEVER call anyone else!

I'd stay away from this place if I was you!

On day 1 , the tech Justin was 2 hours late, though I was an end of day appointment so I can accept that the other jobs ran long. But,  he also didn't bring any tools, so couldn't do the job that night.

On day 2, Justin showed up on time and quoted me 219 in labor costs + parts to run a water line to a new refrigerator. Seemed like a steep labor charge/hourly rate for something he even admitted would take less than an hour.  

Justin finished the install and then went to write up my bill. He tells me that he ran out of fittings/circle clips and had to buy a bag of them for my job (my job used 2 I think, so he didn't have any in the truck apparently). Since he had to buy a bag, he was charging me for the entire bag of clips (~$100 extra in parts). Justin insisted this is Roto Rooter policy that someone just gets screwed along the way and it happened to be my turn. 

Total bill for drilling 1 hole, running ~10 feet of pex, and installing a valve - $400. 

I called Roto Rooter and spoke with Ryan who said he'd look into it. Ryan would not comment on whether  one person gets screwed was official Roto-Rooter policy. I was refunded $120 as I might have been over charged for parts.  

So, after making a fuss I was still charged $280 for 35-40 minutes of work and no more than $25 worth of parts. 

$280 is less rage inducing, but clearly their plumbers are shady people out to scam anyone they can. Had I not made an issue out of it, this Justin guy would probably have just pocketed the money when he turned in expenses to the company. Slimy. Stay away!

Oh, and it actually just occurred to me that they only told me I would be refunded. We'll see what actually happens.

Update -  the refund has shown up on my credit card, so that's good!

On a weird note, I was called by Roto-Rooter after writing this, not because their employee is a conman, but because I was too mean to them in this review. Their feeling was I should be grateful to get some of the money back they defrauded me out of. They seemed to think slimy was mean.  How about felonious, then? I thought slimy was pretty gentle, but in the interest of honesty and Roto-Rooter's delicate sensibilities about their employees defrauding customers, I'll not use that mean ol S word any more.

I also still haven't been able to get anyone at Roto-Rooter to say whether or not someone just gets screwed  is official company policy. When asked (and I have asked directly half a dozen times) , they change the subject or demure - so that's comforting.

Don't know what else to say. Roto-Rooter thinks I'm a big meany and I think a one star review after someone tries to scam me makes perfect sense. You decide I suppose.

After some overflowing toilet adventures last night, I submitted an online service request with Roto Rooter.

Adam called me promptly the next morning and came out to assess the water damage. He explained everything clearly, especially some insurance details.

Then the plumbing technician Lal Muana did a fast and neat job replacing our toilet. Of course I could have got the same Sterling toilet for $220, but a professional installation to me is worth the $500. Recommend!

We had a great experience with Drew on 4/8/15 and he was great to work with.
Our kitchen sink, lower level bathroom sink/shower and washing machine pipe all backed up and so we called RR to try and get someone out.  
Drew showed up within 15 minutes, at around 6:30pm. He was very professional, nice to talk with and explained everything as he went along.
We didn't feel like we were over-charged, and had complete confidence that he would take care of us.

If we ever have an issue in the future, we'll absolutely recommend him to be our technician - quality guy and great work.

Jeff did a great job of getting to the bottom of what was going on. Very professional and timely

Fast. Efficient. Polite, and up front. They did exactly what they said they would in a timely manner and were up front about the cost. It is expensive, but every Plumber is...

Only good thing was they gave a free estimate. Although if I has listened to them I would have been out $3200 rather than the $3 it cost to fix my issue. Issue: had a water leak street side in my meter pit it took the plumber over an hour to pump the water out because he didn't turn it off first and it was leaking at almost the same rate as he was pumping it out. The small cap on the stop waste valve was missing to which he told me they no longer make. So they would have to completely dig up the pit and replace everything and he quoted me $3200. I said I needed to get a second estimate so he left. So I went to Menards and bought a new stop waste valve (ya know, the ones they no longer make) and took the cap off and replaced the one that was missing. Not too mention I shut the water off and hand dipped it out with a cup in a fraction of the time it took him to pump it. It's hard telling how many people have been taken advantage of by this company. If I hadn't been standing there to see the issue I would have trusted that he was being honest. It's businesses like this that make it had to trust anyone.

I needed roto-rooter because my 4 year old flushed two toys down the toilet. Technician was on time. He was polite and understanding. He fixed the problem quickly. The only reason I didn't give 5 stars is that it was expensive ($235 for 15 minutes of work).

This is an update.  After originally being charged 433 dollars for labor on a job that took less than an hour I was irate, and I wrote the company, called the company, and got no response or help.  then I wrote a 1 star review here and guess what, I got a call.  They said I was overcharged and offered to refund us 200 dollars back.  233 for an hour of work is expensive, but at least in the realm of fair.  So for that I am satisfied.  On the flip side, customer service should have taken care of us without the public shaming that is a poor review.  My guess is everyone is charged 433 and then they expect to pay back the 5-10 percent of people that complain publicly.  Unfortunate.  A otherwise reputable company such as Roto-rooter should hold themselves to a higher standard.

Do not, I repeat, DO NOT hire Roto-Rooter for ANYTHING. We just bought our first house and had a backup and pipe issue. We were told by their manager that our insurance would pay them directly and no money would come out of our pocket. After that agreement they supposedly did the work and that was that. Three weeks later we are having the same issues. Come to find out they DID NOT DO THE WORK BECAUSE THEY NEEDED TO BE PAID $800 FROM US. They are also saying that they never told us that the insurance would pay them directly. This company is completely mismanaged and severely lacks in communication. PLEASE find someone else for any plumbing issues you have. Putting one star because no stars isn't an option

Andrew showed up and was very friendly and helpful from the beginning. We had a shower that broke and could not fix it ourselves. He laid out several options for us to pick from and didn't pressure us into the most expensive option. He was quick and even fixed another problem on the shower for not extra charge! We will use Roto Rooter again for any plumbing needs.

Had a partial clog in the sewer drain. It happens every two years from tree roots. Called on Saturday morning to get someone out. To my surprise they said between 2-6 same day. Even got a confirmation email. Great! Except, they never showed. They didn't call show up or call on Sunday either. Tomorrow I'll either call Mr. Plumber or go rent an auger and do it my self and save $300.

Pros: Plumber arrived within an hour after I made the phone call the same day.
         Removal of toilet and object took approx 40 minutes.

Con:  When he arrived, he gave me an upfront/basic fee of approx $450.00
         Final fee was a few hundred dollars plus taxes.

Service repairman, Jeff J was very professional and helpful.
He told me before services. the cost and guarantee. My drain problem was solved in no time, and I purchased the Roto rooter Pipe Shield Preventative Maintenance treatment.
Extremely happy with services.

Had a busted pipe in the basement that needed fixed. Guy shows up in a timely manner. Looks around at the issue for a few minutes and then asks me what I'm willing to pay????? Are you kidding me?? I said no I need a quote. He sat there for another couple minutes and then rattled off a number without taking any measurements on the pipe needing replaced or anything. The price was over double what I ended up paying from another plumbing company. I will NEVER let Roto-Rooter in my house again. Scam artists taking advantage of people in bad situations.

Roto Rooter did wonderful work.  They were the cheapest option out of three competing plumbing companies, and they got the job done quicker than the others said they could do it as well.  Bill and Michael and his guys replaced our whole main sewer line in less than two days, and we are satisfied with their work.

Quick, professional service.  We had our main kitchen sink clogged (somewhat of an emergency), and they were able to come right out to fix it.  It was pricey ($300+), took about an hour - but it was a terrible weekend for it to have happened and we were glad to have it fixed right away.

Quick and professional service.  Did a good job.  too expensive and did not put the pipe low enough.

The plumber was professional and quick however when he got caught in traffic and was going to be late I did not get a second call to give me the new arrival time.  Also I felt the pricing was a little pricey for labor cost.

Roto-rooter assisted with some toilet issues a friend and I attempted to resolve on our own.   Explanations of why service actions would be performed were provided, so I knew what financially and from a repair side what I was investing in.   Everything appears to be performing well at this time.   Thanks!

Have always had excellent service and response time from Roto Rooter.  Our most recent issue was a clogged drain line, which backed up our toilets and showers.  Our shower and tub were still draining slowly and Khuma came out for follow up service free of charge and cleared both drains.  He was both courteous and professional.

My advice to you If you have a plumbing emergency is not to call this company. Very unreliable. I called them at 3:50 pm and they promised to have a plumber at my house within 2 hours. At 6:30 pm still no show and no call. I called again and was told that dispatch will be calling me in few minutes with an ETA. No call. At 7:20 pm I called again and was told that the plumber is heading my way. I finally gave up and called again at 8:50 pm (4 hours from my initial call) to cancel the service. I will never call this company again. Very frustrating.

I had my garbage disposal replaced (I provided the garbage disposal so no additional parts or anything were needed.. just the cost of labor) and the bill for an hour of work was $399! Brain surgeons get paid less per hour! Ridiculous prices.

Greatest service we could have asked for! We shopped around and were exceptionally pleased to find out that they could come out for a free estimate! It was a very busy weekend, and someone was able to come out the same day we called. The root-rooter representative took the time to illustrate pictures, explain the meter reading, and thoroughly give us an understanding of the cause of the problem. It was exactly what we needed in such a stressful situation. And then, someone was able to come out on a Sunday! We couldn't have been more satisfied with their work.

The fella they sent out was really nice and knowledgeable. I needed emergency service and the response time was great. For the amount of work that was done, I felt the price was a little high.

Great experience. Very easy to schedule appointment. The phone people were polite, helpful, & took their time helping me. You almost NEVER get this anymore. The plumber was professional, explained exactly what was going on & was able to fix our problem in a short time.

Horrible Experience - I am not even sure how a company can treat people this way. I had a clog in my sewer line on Sunday. The plumber I wanted to use was not available that day so I decided to try Roto Rooter (BIG MISTAKE). Brandon snaked the main drain and the toilet rough in the basement (had to remove the cap to the toilet rough in to snake) and handed me an invoice that said line was clear AND there was a 6 month guarantee. Later Jason K. stopped by to do a camera view in our sewer line. Tried to sell me a $14,000 pipe in my front yard because per Jason my sewer pipe needed to be replaced). I declined. After Jason left I took a shower and my brother yelled from the basement that it was flooding with SEWER water - that black sludge. Apparently Brandon left the cap off the rough in toilet in the basement (which is there to hold back the sewer water). I immediately called Jason and he advised he would be over soon. Jason showed up and said I was told I needed to replace the pipe in my front yard. Of course the cause of the flood with sewage was due to the cap being left off the rough toilet - which is where the flood came in while I took a shower. He reluctantly put the cap back on the rough in toilet, never said sorry for the error and proceeded to tell me their restoration company could clean it and bill MY insurance company. I do want to point out that I did have about 20% CLEAR water from a 'run off pipe (not sure what it is called) in my basement when I called Roto-Rooter (easy homeowner clean-up). Now I have 50% raw sewage in my basement. I told him the mistake was on the part of Roto Rooter and THEIR insurance needs to pay. Asking me to put on my insurance is insurance fraud for a mistake they made. Roto Rooter even told me that they would be more than willing to come back to my house the next day and sit with me while I called my insurance so that they could 'assist' me on what to say to get them to pay. I asked Jason K. about my 6 month guarantee and he said I will get my $400 paid back out of the $14,000 when they replace the sewer pipe and NOT to use my water anymore. Once I said I was not going to replace my pipe with them they stopped talking to me and will not honor their 6 month guarantee OR clean the sludge out of my basement OR refund my money.
By the way - I have since taken showers, flushed toilets, done it all and not ONE issue with flooding. All a bunch of con artists. Sure when things go great I am sure things are fine with Roto Rooter but when you have a problem they turn away and don't care. Do your research on the internet on the bad experiences and you will see what I mean. They do NOT stand behind their work, their guarantee, their anything. I was treated with a sugar sweet kindness when they wanted me to put in a $14,000 sewer pipe but once there was a problem they treated me with a 'who cares' and 'not our problem' type of attitude. Horrible people

Great service! Called around 2:00pm  because my water heater was not working, was told someone would be here in an hour or two.  15 minutes later i was called and told a technician would be there in 30 minutes.  He arrived in 30 minutes attempted to fix my old water heater but before that did go over the pricing of how much things would cost.  Was unable to fix my old water heater so then had to replace it.  Again was informed of how much it would cost.  Great friendly service, was very patient with all of my questions and went the extra mile in helping me understand things.  His name was Vela.  I always use Roto Rooter and haven't been disappointed yet.

Very timely response to a semi-emergency on a Sunday afternoon (when I was afraid I wouldn't be able to get anybody and would have to deal with my residential plumbing issue). The technician was very attentive to my needs and worked hard to get the job done exactly how I wanted it. He also worked diligently to get the job done timely and efficiently.

NEVER NEVER NEVER USE THIS COMPANY!!!! They are crooks and their management has 0 customer service... waited 4 hours for someone to come out (for a third time for the same problem).  Jordan the tech came out and told me the septic system  didn't look right and he wouldn't do any work on it even though  half of the stuff in my house that uses the septic system is still working just fine (it seemed like he didn't want to do it) So I asked to talk to his manager Joseph Nixon and after all my waiting and all my trouble all night (it's 1:30 am) he didn't even have the decency to talk to me told me he would call me back in the morning... now I have to turn the water to the whole house off to make sure the toilet doesn't flood my kitchen again... literally worked with these people 3 times they are terrible this company should be shut down can't even do the things they guaranteed (a 6 month guarantee on my drain that they refused to work on) USE L.E. ISLEY much better people and an all around better company

I've never been driven to write a negative business review before. If I have a negative experience I just choose to not support that business again in the future. But, I've never been so horribly treated and exploited by a business before, either. After what my family and house have gone through with Roto Rooter, I have no option but to make sure no one else makes the same mistake in hiring them.

Approximately one year ago I hired Roto Rooter when my drainage system was backing up. After a few hundred dollars of diagnostics they informed me I needed my drainage system rerouted through my crawl space to avoid the tree roots causing a blockage. We had a lower estimate from another plumbing company that included replacing the previous pipes instead of rerouting them, but Roto Rooter assured me that the Roto Rooter plan was a better long term solution even if it cost more upfront. We were desperate for a shower and running water and told RotoRooter to do whatever it took to make sure it was fixed correctly. We agreed to allow them to essentially plumb the entire home to permanently fix this issue (for, as you can imagine, an exorbitant amount of money).
Fast forward one week after the plumbing was completed to the scene of our house flooding. Again. Despite the thousands in new plumbing.
Soft clog we were told, no worries.
Except it would continue; intermittently the plumbing would slow and back up. Close to a year later with another massive flooding episode, after spending additional hundreds with RotoRooter to service the home, paying for them to pull our toilet and snake a soft clog over and over again.

Finally, we realized our problem was two fold. One, we still had a plumbing issue. Two, we were still hiring RotoRooter to fix it.
We hired an independent plumber who discovered that Roto Rooter had rerouted our drainage and hooked it to a line that was nowhere near functional and had not been for years. That wasn't our only problem. The old system hadn't been fully disconnected from the outside of the house, and get ready for it, all of RotoRooters work was completely faulty and to no extent of the law up to code. We learned that the entirety of the work must absolutely be redone. That the plumbers responsible should not have a license and that we should immediately begin documenting and obtaining a lawyer.
And so now here we are. Thousands of dollars missing, molding walls and subfloor, a year of stress and exasperation later, hoping that no one's house will ever have to go through what Roto Rooter did to ours.
Please, do not ever use this company. The have no business replacing plumbing.

On time (at front end of time frame given).  Fixed problem.  The technician was nice and did not try to sell us items we did not need, nor did he take any unnecessary steps that would have run up costs.  Good service, efficient.

Muana was great! Resolved my issues in less than 30 minutes ! Very professions and courteous!

Cloged kitchen sink draino nor my own snake would fix.  They used theirs and it was fixed.  Cost $300 but there was nothing else i could do and they did a great job!

This was our first experience with a failed sump pump and our plumber, Adrianne, was incredibly helpful. She arrived within two hours of our call and helped us through the process right away. She had been working 24 hours by this time but was so nice and worked quickly to get our sump pump fixed.

My kitchen sink was leaking so I called Roto-Rooter.  I had an appointment for a tech to come in two hours of that call.  My tech was Evan.  He ricks.  I recommend this service highly.

Always good service.  Adrianne came out on time and replaced our hot water heater in a few hours.

Had the worst experience with both the labor and customer service at my small business. They charged me $315 to fix a leaky valve on toilet that took 10 minutes and 24.63 in total parts. They called it a flat rate so whether I needed a small fix like this one-or a bigger issue resolved there was nothing in the middle. They also quoted over 1k to clean up the pool of water in bathroom. It was deceptive and shady business practice in my opinion and would NEVER advise using their company.

Excellent service from Robert who came out and fixed our broken sink. He was very kind and courteous. He did an excellent job and was very thorough/knowledgable.

This was a great experience! We consistently are impressed with how quickly Roto-Rooter shows up and how helpful, friendly and professional their team members are. Adrianne (tech number #4329) was here to fix our toilet within 30 minutes of our call, on a Saturday, and we were all set within an hour. She explained what we needed, and didn't try to sell us on anything that we didn't need. We will definitely use Roto-Rooter again.

First of all, the lady who answered the phone was not friendly or helpful at all.  Then, they sent someone out who was not prepared for the job requested and did not have the equipment.  He did not even have an understanding of the job requested.  I had the feeling they wanted to go ahead and clean the drain without looking with a camera to diagnose it first so that they could charge for this.

They were quick to resolve our issue and even arranged for us to maximize the amount of time with their restoration equipment without incurring additional costs. Very professional and honest in dealing with us.

Worst place ever! They sold us a used sump pump. This was verified by insurance when our basement flooded a year and a half later. Will never use them again!

This was the 2nd time I've had to call RR for an emergency, and this is the 2nd time they've done well by me. The first time I used them, they fixed a pin-hole leak in my water heater. Took about an hour, and they didn't charge much at all. This time, a broken exhaust pipe was found in my attic. I called on the off chance that someone could get there that same day without charging me an rush fee, and they were able to do just that. Guy came out, took a  couple hours, and it was all fixed for me, no rush charges. It wasn't cheap mind you, I had to bite back some tears, but I guess you do get what you pay for. My new pipe looks amazing at least! And he fixed it to where it would flex so it wouldn't break again. Each technician I've had has been super nice as well. They are my go-to guys.

Easy to book. Came in the window they said they would. Took care of the pipe clog I had in my basement utility sink. My only problem was the price. Almost 400 dollars for less than an hour of work. Required no parts. Only labor. Should've done more research before but that's my fault.

I do not know your pre-conceived notions of what Roto-Rooter will be priced or their job at your home.  For us we had a clogged kitchen sink because of old pipes.  The use of chemicals and our piddly snake didn't unclog the pipe after a good days work at it.  Their snake unclogged out pipe and as a result, which I found out from Jeff looking at my pipe scheme once, that the slow drainage we were experiencing will be fixed. He also told us about options outside of buying their chemicals treatment, why their treatment kicks butt too, and what we can do to prevent other clogs.  It was $235 but a coupon is available online, which Jeff and the Roto-Rooter dispatcher mentioned.  All in all I am very happy with the service.  We are glad the money put in comes with a 6 months clog free guarantee and that our sink works!

You may of had bad service but our service was great and out first choice if needed again.

Quick, on-time, competitive pricing - technician was able to solve my Problem without causing me extra money!

One of the absolute WORST customer service experiences ever.  Was told (and I also have email confirmation) that someone would be at my house between 5pm and 7pm.  Now after 9pm, and still no one here!  I called to inquire, and Kesha displayed the most deplorable customer service.   No empathy, no answers, and no resolution.  Better Business Bureau here I come!

Roto Rooter came out on a Saturday night- late- after another company had botched our plumbing job and could not resolve it. They took control of the situation in a warm and courteous manner and scheduled to come back early the following day- a Sunday. They also referred us to their Water Restoration service department, who came out that Saturday night as well, and started immediately resolving the issues the other company had caused. They have been kind, patient, and professional, as well as knowledgeable, throughout our work with them. We have worked with two departments and both have offered us exceptional service. We will never use another plumbing company again.

I would like to share my experience with the plumbing company Roto-rooter, I called the company in a panic on a Saturday afternoon (after the other plumbers caused numerous problems and a huge mess after two days of working on the issue),  due to a backed up sewer pipe.  Roto-rooter was able to have somebody come out late Saturday afternoon.  When the skilled tech ( Bill ) came into home he was very pleasant, professional, and calm (at that point in time I was not any of those things), which was a lot different than the other plumbers that were at our house.  

He was able to quickly isolate the issue that was causing the problem, he scheduled the other needed technicians for a Sunday appointment.  

The other technicians (all friendly and professional) came in on Sunday and fixed all of the issues that were causing the issue.  The work was done cleanly and professionally.  

I would highly recommend Roto-rooter, to my family and friends.   I wish we would have called Roto rooter first.

This is my second review of this incident. It is necessary because as I reported in my first review, although the plumber in this incident was excellent in every regard, I had a problem that developed as the result of not being able to provide the voucher I purchased at the beginning of the year in anticipation of needing to make this repair.  All of the other members of the Roto Rooter team who I came in contact with, Todd Cousin (Artie's manager) and Regina (the customer service representative on the telephone were abominable; which I explained in painful detail in my first entry.

Why then am I writing a second entry?  Because in the course of doing business, sometimes bad things are going to happen; even the best businesses are going to have some unfortunate events which occur for any number of reasons and the measure of the business is not whether or not these things happen but what management does once they are aware of the situation to resolve the matter. This is subject of this second review.

The original incident occurred late in the afternoon on a Friday. By the time the time things began to spiral out of control it was after business hours. I promise you I was fit to be tied Friday evening and I had prepared myself to have to sit and seethe for the entirety of the weekend until it could be dealt with on Monday morning. To my surprise, bright and early Saturday morning I received a call from the Customer Service Manager apologizing for the problem and promising to handle it as expeditiously as possible.  A few hours later, I received a call from the Regional Manager who apologized for the problem offered me a satisfactory settlement of the problem and assurance that the people involved would be re-trained regarding the issues that came up during my service call.  I received a third call Saturday afternoon just to confirm that all of my needs had been met and that the situation had been resolved to my satisfaction. Further, they wanted to ensure that I would give them another opportunity to service my needs and I will. As I said, bad things are going to happen sometimes and the question is what you do about it.  They went above and beyond during off hours to make sure that my service needs were met and my ancillary issues resolved.

In the end, Roto Rooter hit this one out of the park.

I called at 10am on a Sat. and a service guy was at my house by 1pm. I told him what the issues were and what I thought needed to be done. He agreed and with in 30mins the clogged drain line was free flowing. He made some suggestions and we took him up and buying a product that would help keep the line free of clogging up.  The only thing that bugged me was the cost, with the coupon it was $289.00. We use them 11 years ago and it was $150.00. You get what you paid for but I think the cost should have been around $200.00. The service guy Jeff was very nice and took the time to tell us what we might want to change as to what he thought was being out down out drain.

Our visit was great. And not just because our clay pipes turned out to be ok. The serviceman came in and was careful while bringing the equipment. He explained what needed to be done, how it would be done and information regarding drains that was welcome as I like learning about the house. He talked while working and explained the procedure. While working it turned out we just had some moderate roots. I'll happily have them back again if/when it's needed. The perks of living in Broadripple!...

My fiance and I were in over our heads after trying to repair the toilet ourselves. We called Roto-Rooter in a panic and they were out to our house within 30 minutes (on a Sunday!!). Our service technician, Chawng, was extremely professional and able to solve our problem within an hour. Unfortunately, we ended up having to spend a pretty penny but we are thankful they came to the rescue. We will definitely use their service in the future!

I had Roto- Rooter out a couple of day ago to deal with a broken water valve and a clogged toilet.  The service was prompt and professional, and they even called and said they could be there early!  Chawng was my plumber, professional and courteous.  Thanks!

Jeff was in and out with the problem solved in no time. I am very happy with the job he did

We have a basement garage that is entered by a driveway that goes downhill off a busy street.  During a recent, very fast, very hard rain, the drain at the bottom of our driveway stopped working causing flooding into our garage.  We contacted Roto-Rooter and they were there extremely fast.  Our service man was knowledgeable and got to work immediately unclogging the drain.  He also contacted the damage restoration division for us and had that team out there much faster than the other providers we had contacted on our own.  They worked quickly and efficiently and charged us a fair price.

I had a clogged sewer line.  The plumber who arrived came on time and in the timeframe stated.  The plumber was very friendly, gave me a discount since I used them 9 months earlier for the same issue, and resolved the problem in a reasonable time.  I have used them again and would continue to do so if any other issues arise.

I was very pleased with the entire process.  I had called several plumbers on Monday evening and they could not come until Wed.  But, Roto-Rooter said they could come out as early as that evening.  The tech was very professional and courteous.  He completed the work for the price that was quoted and cleaned up afterwards.  Then an additional inspector called the following day to come out and video inspect the work.  I feel confident the work was done properly and will call again!

An update on my one-star review:
After my negative Yelp review hit the internet, Roto-Rooter contacted me almost immediately. A supervisor listened to my concerns without being defensive and offered to install a new garbage disposal for free if we purchased it. I took him up on the offer, he sent a repairman to the house a few days later and he quickly installed the unit and hauled the old one off. There was no charge and no attempt to get me to buy extras. I have added two stars to my rating.

I was satisfied with my service, but it was over priced.  Kris was great both times he came to my home.  I know that I should have done more research before making a decision, because I could have had the same service done for $93. It seems that your people are trying to get the business by any means necessary and they don't care if you go into debt trying to fix your problem.  I was advised to get the water jet service for $750 or to fix the pipe for a few thousand dollars.  Jason suggested that I get a payday loan to help pay for it.  It seems that this company is money hungry and don't care if you go into debt to fix your problem.

The service technician was fast, professional, and informative.

However, the charge was too expensive ($375.00), I had to accept it because my drainage was clogged and cannot wait to call a different company. I felt I was hooked at that time.The job was done in less than 20 minutes without any part replacement. I called Roto-Rooter, the company said the rate was flat, no matter it is 10 minute or 5 hr works. I would call another company, which can do the job at $100,  if Roto-Rooter told me the rate was flat $375.00 at the initial phone call.

The technician arrived hours after the window given to us, but it seemed to be an under-estimate on the part of the scheduling headquarters. Once the technician arrived, he didn't leave until he exhausted all possibilities and gave us his honest opinion. The same technician arrived the next evening on time and in the middle of a snow storm. He and a fellow technician installed a new water heater and dragged away the old one. We felt we were given good service and professional treatment.

Roto-rooter came out on Christmas Day, snaked the drain and cleared the blockage. On the 28th the pipes once again backed up. Roto-rooter came out snaked the pipes again. On the 29th once again the pipes backed up and caused flooding. Roto-rooter is refusing to make this job a priority even though they've been paid and have been given multiple opportunities to resolve the issue. The customer service is appalling and it's unacceptable they refuse to come out and complete the service they've been paid for.

Appreciate the 24 HR service and the work done by Fela (885) and Khuma- they finally solved the problem & fixed the issue.  Unfortunately, there were several guys that came in between that attempted to find the issue but could not.  That's not awful, but it seemed like they never communicated with each other and I had to re explain everything and what the previous guy had tried every time someone else showed up.  Khuma came out and tried to clear the clog for 2 hours late on the first night.  He had isolated where the issue was but needed to estimate the options.  I called the next day to ask questions and for some reason they sent out a supervisor with a camera.  They were not able to find the clog and 3 more guys came out throughout the next day only to get to the same place we were the night before.  Finally Fel came, gave us an estimate, then he & Khuma came back later that night to fix the piping & unclog it.  They were done in 1.5 hrs and did a great job.  The lack of communication & listening to me led to a full day more with no toilets or showers.  Just a few simple phone calls to each other would remedy this situation.

Chawng Vunga was my service tech and he was very nice and informative. He quickly fixed the laundry room drain. As it was the washer hose had lent in it causing the spill over from the drain on the floor. He suggested buying a filter from Home Depot to put on washer hose to keep lent from entering and causing future problems. Also left a treatment to put down drains once a month.  I have always used Roto Rooter when there is plumbing problems and had no problems. I use them because they have been around for a long time.

came out and fixed our toilet after our baby apparently threw some pliers down it!  great work, very quiet during nap time!

Found a maintenance issue with a basement drain, called Roto-Rooter about 10:30 AM. Jeff, our service representative, arrived by 11:30, and fixed the problem before noon. Jeff has been to our house for this maintenance issue on a previous occasion, three years ago. Roto-Rooter does great work in a timely fashion.

What a rip off! I called them to fix clogs in my two toilets and what they do is rebuilt the toilet and get charged for it....then come again to really fix my clogged toilets and demand me to pay again....never again will I use them.

3 years ago we had a garbage disposal installed by a plumber who lied to us about being licensed/bonded/insured. It was installed incorrectly and leaked everywhere, and eventually rusted through. Roto Rooter assisted us in replacing the unit and our licensed/bonded/insured technician was helpful in advising what courses of action we can take to report the previous unlicensed plumber. Thanks for a job VERY well done and for helping us navigate through the Plumbing Licensing Authority website to check the status of licenses. Many, many thanks!

Can't say anything about the actual plumbing service but the customer service was horrible. Had an emergency request in at 10am for a 2-6pm window. They never showed up. They never called. We kept calling and the response was the plumber should call you soon. By end of day Mr Plumber was able to come out and help us.

Our tech, Lal, was fantastic. He was prompt, efficient, and extremely helpful. He fixed our issue quickly and offered other solutions to allow the plumbing to continue functioning. Hopefully will not need Rotorooter in the future, but will not hesitate to call for further service.

We had a sewer backup in the basement. Many plumbers advertise on the radio but I chose Roto-Rooter simply because for such a nasty problem, I wanted some who specializes in it and has seen it all so there won't be any surprises working on an 85 year old house with old and new plumbing intermixed. Anyway, Craig was clean, kind, and helpful. He took care of the problem and offered advice on how to prevent future problems.

After my initial review I was contacted by the manager and he went out of his way to listen to and respond to my issues. I never questioned the quality of work done by the company; rather my issue was with the customer service I received. The sales representative who lied to me no longer works for the company and they were willing to work with me to resolve my primary issue. With that said, every company is bound to have an employee or two who doesn't play by the rules and I am happy the Roto  Rooter listened to me and addressed my concerns.

Wasn't a big fan when I heard of a set price no matter the resolution efforts to clear a clogged drain. However, it was a kitchen sink preventing dishwasher and all so the fact that they came out just 2 hours after I placed the call was terrific! In addition they guarantee/promise their work for months after which helped ease the wallet pain. Customer service was great as well, helped educate without trying to upsell everything. Will definitely rely on them again especially for time sensitive issues.

We've used these guys twice over the years and they always do a great job.  Quick response time, thorough service, courteous staff and full clean up.   I would recommend them to anyone.

Tech (#2697) was dispatched within minutes after contacting Roto Rooter around 8 pm at night.  Very pleased with the response time.  Tech very knowledgeable about everything as our system is a little complex.  Was able to fix the leak in the wall quite quickly and was courteous the entire time.  Also noted, the required booties came off every time he stepped outside and back on every time he stepped back in.  I will definitely be a return client.

Nice workers, had many obstacles that prevented them from finishing the work within the timeline they originally gave us.

Extremely expensive. Older gentleman showed up, friendly. $200 an hour. Will not use again.

So our drains plugged badly in the kitchen and laundry.  We tried our best to Drano/Liquid Plumber it to no avail.  So my wife called Roto-Rooter at 10:40 p.m. and talked to the representative.  He said he'd have someone here between 9 and 11 a.m. this morning.  Sure enough our service rep was here a couple minutes after 9.  He was efficient, courteous and had out pipes fixed in less than an hour.  It was a little pricier than I'd like to have spent; however, the two plumbers I know personally were unable to help.  I'd call again without hesitation.  And I'd recommend to a friend.  That goes a long way!

After much effort our bathtub drain issue was resolved. Roto-Rooter plumbers never gave up and made sure we were 100% satisfied.  Also, they suggested ways to hopefully prevent future drain problems.

A little pricey but I love Roto-Rooter.  Artie the technician was the best!

Had a great experience with Evan. He was very pleasant, fast, and did great work. Thanks Roto-Rooter

We had a great experience with RotoRooter to fix clogged pipes. The technician arrived within 30 minutes of calling RotoRooter, was polite, professional and worked for 6 hours until the problem was resolved. He was upfront with the costs, and we found them to be very reasonable and competitive based on the work that needed to be done. We were up and working again. We would definitely call RotoRooter again.

I had the unfortunate experience of having my toilet overflow over the weekend. I called Roto-Rooter's emergency number and customer service representative I got was excellent. She was very sympathetic to my situation and very understanding. She informed me of how they would come out to assess my situation for free and then give me a price. If I didn't like the price I was able to decline service and the assessment would be of no cost to me. When Artie arrived he was very informative and fixed my problem in a timely manner. All I was pleased with the service I received this weekend.

Had a backed up sewer line. Called Roto Rooter and they were out to my house in less than an hour. Unclogged the pipe right away. Did an excellent job...the guys were awesome. Was a little pricey but doable. Would recommend them.

I had a burst pipe in a difficult place to repair. They sent a plumber right away, his name is Jim Cummins. He was so good, I'm writing the first review of my life.  Jim was a true professional. He found the problem and offered me several solutions. I could not believe how inexpensive the repair was. I've never had an experience like this with a plumber before.  I am highly impressed and very pleased. I will use Roto-rooter from now on.

We had been working with another company for some time with a recurring problem in the plumbing of our home.  It began to dawn on me that the recurrence might be due to other factors than just our home.  So when the problem occurred again, I called the other company.  A guy came out and told me he couldn't fix it.  I think actually he didn't want to fix it; it was a nice day and he didn't seem to want to be here.

So I called Roto-Rooter, and immediately wished I had just called them in the first place.  They sent a guy out right away.  He was polite, courteous, and very hard working.  He fixed the problem better than it had ever been fixed by the other guys, and the bill was exactly what he had said, and quite reasonable.  I highly recommend them!

Drew tech #2184 was awesome!  He arrived promptly.  He was very professional, pleasant and thorough.  He did a great job of unclogging a drain in the basement that another plumber was unsuccessful at doing.  If you are looking for a good, honest, professional, well-trained plumber, Drew Tech#2184 with Roto-Rooter is the one to ask for.  I wish we had his name the first time we called them.  At least it was within the 30 day guarantee...so the fact that the first plumber was unsuccessful...was corrected by Drew's hard work and persistence...and he kept us informed as he was working. He did a perfect job.  Thank you, Drew!

DO NOT USE.  Gave a window between 5:30-7:30, showed up at 9:30pm.  Gave a $350 estimate, found a local handyman to fix it for $50.  Felt very uncomfortable with the technician and dispatchers that called to schedule it.  Would never use again, very disappointing service.

If this update was based on the technicians alone, it would be five stars. Every one we had out was very cordial, professional and empathetic to our situation. But since the review is for the company and includes the dispatch/whatever else communications, it would be two stars.
Since the first events, we had someone run a camera through the line to determine we needed to have it jetted out. He agreed to a discount on the $650 service due to the initial failed cabling. The heated water jetting, which was the only way because of the cold, was out of commission for the moment though and they didn't know when it would be available. So in the meantime, he offered to have someone come out and cable it again for some temporary relief the following day (Thursday).
Someone was supposed to be out between 5 and 5:30. I waited until 6:10 to call about someone coming, and the dispatch could not find any notes about someone coming to cable our house before the jetting time on next Monday. Needless to say this was frustrating as I had been informed otherwise. Thankfully, they stated someone would come out asap, which turned out to be around 7pm. This technician, Dwayne Bruce, was amazing! He went above and beyond for us and with a smile the whole time. Seriously, 5-star employee!
So temporary solution was great, and we waited until our Monday appt between 12 and 2pm. I called in the morning to see if I needed to come back home during lunch or something and was told they would see if the temperature was enough (was told it needed to be 27 or 28 degrees).  The high that day was supposed to be in the high 30s, so I figured we'd be fine. Well after it didn't happen on schedule, I called and was told it wouldn't happen today because it wasn't warm enough (it was 36 degrees at this time). I called my wife to let her know it wouldn't happen today and then got a call back a little while later (less than 30 minutes) stating they'd be at our house in 30 minutes.
Thankfully my wife's schedule was okay to be at the house at that time, but such weird and convoluted communications. The service was done by 6pm. The last part of running a camera through the line was done again today.
Things are finished with Roto-Rooter for now, but now we're told Citizens is responsible for a part of our line that is broken. Onto another adventure! ¯\_(ツ)_/¯

Just got a clogged pipe close to the toilet. They arrived promptly but estimate was $450. I told them no way I was going to pay that much. Technician asked how much was I willing to pay and I said no more than $250 since it was an easy fix. He said he had to call his boss. Came back and said ok, his boss said could do the job for $250. What the heck? That made me even more upset. These people are robbing customers just because  they are in need. Then I told him I would pay for the visit/estimate but was not having the job done by them.s He said it was $65, but would only bill me $30... I'm still confused!

Roto-rooter came out to clear our stoppage in the plumping and also used a camera to locate the problem.  They only charged one fee (as opposed to another company we used).  The also left the area looking clean!!  (Last company made a complete mess)  I was so pleased to have a house that remained clean after plumbing work.

Late night call was responded to quickly, and professionally. Tristan was awesome! great plumber to call in Indianapolis