Description
Right Away Plumbing is one of Chicago's premier family-owned and -operated plumbing and HVAC companies. We offer everything from heating to cooling, plumbing, drain cleaning, and sump pump services. For 25 years, we've proudly and efficiently served home and business owners throughout the Chicago area, 24/7, 365 days a year.
HISTORY
Established in 2000.
Right Away Plumbing has been dedicated to providing superior plumbing, heating, and cooling services in the Chicagoland area. Our plumbers have worked for over a decade, and have been professionals at it.
SERVICES
Emergency Services, Sink Repair, Toilet Repair, Water Heater Repair, Bathtub and Shower Installation, Garbage Disposal Repair, A/C Repair, Faucet Repair, Sink Installation, A/C Installation, Air Duct Repair, Electric Furnace Installation, Gas Furnace Installation, Gas Line Services, Sewer Services, Pipe Repair, Bathtub and Shower Repair, Heater Repair, Drain Cleaning, Toilet Installation, Heater Installation, Faucet Installation, Leak Detection, Water Heater Installation, Air Duct Cleaning, Drain Installation, Electric Furnace Repair, Gas Furnace Repair, Pipe Installation, Water Filter Services, ,
Reviews
I have hired Jorge from Right Away twice for separate issues. He arrived on time, was efficient, and provided a good explanation of the issue and his recommendations. I would recommend the company and will use them again in the future.
The tub and sink in my guest bath were stopped up and a neighbor recommended Right Away Plumbing. First, they didn't show up right away by a long shot and secondly, they charged a fortune for work that last under an hour ($640!). Then I asked for an estimate for a leak they found in the sink. When I finally received it, I was shocked at the price (close to $2k). Found someone else who charged me $125! This place is a rip off in my humble opinion.
Called to get quote for installing 2 tubs and 2 water closets. The job was to install a regular tub not a jacuzzi and the toilets are the same floor mounted toilets we all have in our homes. The guy tells me he needs to see the new and existing tubs and the toilets. Right away he started by telling me the drains may be different. Apparently, he's used to people thinking there must be something extraordinarily different in your regular homedepot. With that I can tell he's a high priced scammer. I'm an architect and deal with contractors all day long. Don't use this guy.
the best plumber Relaible trusted great job experience best customer service will recommend
Right away plumbing and hvac are the best, I have used them few times for my clogged toilet and heating they are the best fast, clean and very professiona I highly recommend them.
Thank you
Ginnette H.
11/05/2020 12:00:00 SA
I don't usually post reviews but given the technical
Incompetence of this company and the unnecessary headache this cost me I felt compelled to warn others.
I wasn't getting enough hot water in my house so I called these guys to take a look. They did an inspection and told me nothing was wrong. In fact they pointed out an error on my part in how I was using the shower faucet. This cost me about $300 - a tad expensive but it was my fault so I didn't complain. Everything was working great again!
They then recommended I have someone clean/service my tankless water heater as it needs to be done annually. During that process they inexplicably disconnected the small (second) water heater I had downstairs. They said I didn't need it. I trusted they were the experts so agreed.
From that moment forward it was a disaster - the showers upstairs would run cold after two minutes. This issue didn't happen until AFTER they serviced the upstairs tank and disconnected the second tank. I called them back out. At the same time my furnace broke so I asked them to take a look at the furnace while they were here.
Tony said he figured out the issue the cold and hot water pipes were mixing. I asked if it could be anything to do with the previous gentleman messing with the other water tank and disconnecting something. He quickly shot me down that this wasn't related. He said we would need to rip up the ceilings and walls of my house to find the location of the mix and it would cost between $20k and $40k. My home isn't even a year older btw.
The furnace he said we needed to order all these parts that were broken. Again the furnace isn't even a year old.
In the end I did what I should have done all along. I called another HVAC specialist and another plumber.
The 1st company told me immediately that it was a super easy fix for the heat. A spider crawled into the furnace and was disrupting the flame pattern. It took literally 10 mins to fix and cost $89. I asked him about the super expensive parts that Tony told me needed to be replaced. He just shook his head and laughed. He assured me NOTHING needed to be replaced - it's a brand new furnace.
Next the other plumbers came out. My instincts were right - during the servicing I had been sold the week before they had indeed opened a valve causing cold water from the kitchen to mix with the rest of the house. Turns out I didn't need $40k worth of work - just five minutes and $129 for someone to fix what this company caused!!
This has been an absolutely disastrous encounter. The people at the company were pleasant but completely and utterly incompetent. I am not posting this review to be nasty but simply to warn other unsuspecting customers to give these guys a miss.
Edit to respond:
** You charged me over $500 in total for the first two trips. It would be crazy to charge me the 3rd time considering you created the issue.
Secondly, as stated another company fixed the problem in 10 minutes and confirmed that it is was because of what you did. That hardly seems like bad plumbing to me.
Finally, the fact that you respond in a hostile way to your customers on a public forum doesn't reflect well on you. Just thank people for their feedback and try to do better. Feedback is a gift!!! **
We wont ever use them again.
2/18 - confirmed gas leak in basement with workers in home, called plumber (Right Away Plumbing, Heating and Cooling) to diagnose and fix. They were having trouble with finding the leaks using their tools and said they found a leak where I couldn't smell anything. Trusting their expertise, we agreed to a repair.
2/18 - paid for diagnostic and repair work from plumber
2/19 - wasn't in basement to smell anything no work was done that day on our Reno
2/20 - Called people's gas to come out because I could still smell gas. Gentlemen came and found leak by old valve and water heater, was able to make a few adjustments to temporarily stop leak and did diagnostics again and found no issue.
I called right away plumber to let them know their equipment was problematic and request a refund on the diagnostic work they weren't able to do. In my opinion, it isn't safe to state you can clearly diagnose and repair a gas leak if you are not able to diagnose it. The person I spoke with (the man who did the repair and who I was speaking with on the phone) screamed at me that the gas company should have cut off my gas so Right Away plumbing could do the job. He said he was going to try to get the guy who fixed the issue for us from people's gas fired. Said he would send some money back though after I made it clear I would be escalating this as I felt this is a very unsafe way to do business.
I called 3/11/2020 because we had not received money back for the diagnostic work. I let him know we have a document from the gas company with what work they diagnose and fixed for us. Plumber again was very combative and laughed and said he was waiting on a lawyer (not sure why???) and he didn't care who I complain to about the problem with his service.
We have a baby and live above where the gas leaks were. I can't believe this company's reactions or response to their error that could have left us in a dangerous position. To this date we have not received the full refund for the diagnostic work that was unable to be completed, or safely.
We have used Right Away Plumbing over the last few years and each time has been a great experience. Our most recent project was replacing our water heater. Jorge came out to inspect the issue with our water heater, explain our options, and helped find the best solution for our home.
He also identified a serious pipe issue that we hadn't, and wouldn't have, noticed and which would have resulted in major damage if we left it unattended. He and his team arrived promptly for the various appointments and gave us clear estimates of how long the projects would take so we could plan for having no water.
Highly recommend!
We've found our forever plumber!
Woke up to our sump pump running continuously and producing a really strong electrical smell from the pit. Unplugged it immediately and first called a different plumbing service that was recommended by a local Facebook group.... That other plumber's answering service said they would have a plumber call me back. I got tired of waiting for them after a while, so I called Right Away who was able to actually dispatch someone *right away* and Jorge arrived within the hour.
He replaced the dead sump, did a check of our entire system and found a related issue, fixed that, and also installed some other parts throughout the house to help keep things flowing smoothly. All of the work was done fast (but not in a way where I felt like he rushed) and for a cost less than an earlier quote I had for just a sump replacement without diagnostic or preventive work.
Jorge happily described all of the work he was doing and showed a real passion for his work and pride of a job well done.
Friendly, patient, passionate, reasonable prices, and no extra charge for working on Saturday! With overwhelming many options for plumbers in Chicago, I'm glad to have landed on someone I can trust.
Jennifer T.
08/08/2019 12:00:00 SA
Called to request quote. Called again the next day to confirm quote after technician gave me outrageous quote below. Both times confirmed that it should've been less than half of what was told on site.
Guy goes on-site to unclog sink, and charges $400. And then toilet valve rebalance for $340 but discounted at $197. Total costs over $600 because of credit card fees.
These guys must be rich unclogging sinks and rebalancing the valve handle for this much. Taking less than an hour. I am remote from my property and wanted to get it over with. Hard pill to swallow.
I have hired Jorge from Right Away twice for separate issues. He arrived on time, was efficient, and provided a good explanation of the issue and his recommendations. I would recommend the company and will use them again in the future.
The tub and sink in my guest bath were stopped up and a neighbor recommended Right Away Plumbing. First, they didn't show up right away by a long shot and secondly, they charged a fortune for work that last under an hour ($640!). Then I asked for an estimate for a leak they found in the sink. When I finally received it, I was shocked at the price (close to $2k). Found someone else who charged me $125! This place is a rip off in my humble opinion.
Called to get quote for installing 2 tubs and 2 water closets. The job was to install a regular tub not a jacuzzi and the toilets are the same floor mounted toilets we all have in our homes. The guy tells me he needs to see the new and existing tubs and the toilets. Right away he started by telling me the drains may be different. Apparently, he's used to people thinking there must be something extraordinarily different in your regular homedepot. With that I can tell he's a high priced scammer. I'm an architect and deal with contractors all day long. Don't use this guy.
the best plumber Relaible trusted great job experience best customer service will recommend
Right away plumbing and hvac are the best, I have used them few times for my clogged toilet and heating they are the best fast, clean and very professiona I highly recommend them.
Thank you
Ginnette H.
11/05/2020 12:00:00 SA
I don't usually post reviews but given the technical
Incompetence of this company and the unnecessary headache this cost me I felt compelled to warn others.
I wasn't getting enough hot water in my house so I called these guys to take a look. They did an inspection and told me nothing was wrong. In fact they pointed out an error on my part in how I was using the shower faucet. This cost me about $300 - a tad expensive but it was my fault so I didn't complain. Everything was working great again!
They then recommended I have someone clean/service my tankless water heater as it needs to be done annually. During that process they inexplicably disconnected the small (second) water heater I had downstairs. They said I didn't need it. I trusted they were the experts so agreed.
From that moment forward it was a disaster - the showers upstairs would run cold after two minutes. This issue didn't happen until AFTER they serviced the upstairs tank and disconnected the second tank. I called them back out. At the same time my furnace broke so I asked them to take a look at the furnace while they were here.
Tony said he figured out the issue the cold and hot water pipes were mixing. I asked if it could be anything to do with the previous gentleman messing with the other water tank and disconnecting something. He quickly shot me down that this wasn't related. He said we would need to rip up the ceilings and walls of my house to find the location of the mix and it would cost between $20k and $40k. My home isn't even a year older btw.
The furnace he said we needed to order all these parts that were broken. Again the furnace isn't even a year old.
In the end I did what I should have done all along. I called another HVAC specialist and another plumber.
The 1st company told me immediately that it was a super easy fix for the heat. A spider crawled into the furnace and was disrupting the flame pattern. It took literally 10 mins to fix and cost $89. I asked him about the super expensive parts that Tony told me needed to be replaced. He just shook his head and laughed. He assured me NOTHING needed to be replaced - it's a brand new furnace.
Next the other plumbers came out. My instincts were right - during the servicing I had been sold the week before they had indeed opened a valve causing cold water from the kitchen to mix with the rest of the house. Turns out I didn't need $40k worth of work - just five minutes and $129 for someone to fix what this company caused!!
This has been an absolutely disastrous encounter. The people at the company were pleasant but completely and utterly incompetent. I am not posting this review to be nasty but simply to warn other unsuspecting customers to give these guys a miss.
Edit to respond:
** You charged me over $500 in total for the first two trips. It would be crazy to charge me the 3rd time considering you created the issue.
Secondly, as stated another company fixed the problem in 10 minutes and confirmed that it is was because of what you did. That hardly seems like bad plumbing to me.
Finally, the fact that you respond in a hostile way to your customers on a public forum doesn't reflect well on you. Just thank people for their feedback and try to do better. Feedback is a gift!!! **
We wont ever use them again.
2/18 - confirmed gas leak in basement with workers in home, called plumber (Right Away Plumbing, Heating and Cooling) to diagnose and fix. They were having trouble with finding the leaks using their tools and said they found a leak where I couldn't smell anything. Trusting their expertise, we agreed to a repair.
2/18 - paid for diagnostic and repair work from plumber
2/19 - wasn't in basement to smell anything no work was done that day on our Reno
2/20 - Called people's gas to come out because I could still smell gas. Gentlemen came and found leak by old valve and water heater, was able to make a few adjustments to temporarily stop leak and did diagnostics again and found no issue.
I called right away plumber to let them know their equipment was problematic and request a refund on the diagnostic work they weren't able to do. In my opinion, it isn't safe to state you can clearly diagnose and repair a gas leak if you are not able to diagnose it. The person I spoke with (the man who did the repair and who I was speaking with on the phone) screamed at me that the gas company should have cut off my gas so Right Away plumbing could do the job. He said he was going to try to get the guy who fixed the issue for us from people's gas fired. Said he would send some money back though after I made it clear I would be escalating this as I felt this is a very unsafe way to do business.
I called 3/11/2020 because we had not received money back for the diagnostic work. I let him know we have a document from the gas company with what work they diagnose and fixed for us. Plumber again was very combative and laughed and said he was waiting on a lawyer (not sure why???) and he didn't care who I complain to about the problem with his service.
We have a baby and live above where the gas leaks were. I can't believe this company's reactions or response to their error that could have left us in a dangerous position. To this date we have not received the full refund for the diagnostic work that was unable to be completed, or safely.
We have used Right Away Plumbing over the last few years and each time has been a great experience. Our most recent project was replacing our water heater. Jorge came out to inspect the issue with our water heater, explain our options, and helped find the best solution for our home.
He also identified a serious pipe issue that we hadn't, and wouldn't have, noticed and which would have resulted in major damage if we left it unattended. He and his team arrived promptly for the various appointments and gave us clear estimates of how long the projects would take so we could plan for having no water.
Highly recommend!
We've found our forever plumber!
Woke up to our sump pump running continuously and producing a really strong electrical smell from the pit. Unplugged it immediately and first called a different plumbing service that was recommended by a local Facebook group.... That other plumber's answering service said they would have a plumber call me back. I got tired of waiting for them after a while, so I called Right Away who was able to actually dispatch someone *right away* and Jorge arrived within the hour.
He replaced the dead sump, did a check of our entire system and found a related issue, fixed that, and also installed some other parts throughout the house to help keep things flowing smoothly. All of the work was done fast (but not in a way where I felt like he rushed) and for a cost less than an earlier quote I had for just a sump replacement without diagnostic or preventive work.
Jorge happily described all of the work he was doing and showed a real passion for his work and pride of a job well done.
Friendly, patient, passionate, reasonable prices, and no extra charge for working on Saturday! With overwhelming many options for plumbers in Chicago, I'm glad to have landed on someone I can trust.
Jennifer T.
08/08/2019 12:00:00 SA
Called to request quote. Called again the next day to confirm quote after technician gave me outrageous quote below. Both times confirmed that it should've been less than half of what was told on site.
Guy goes on-site to unclog sink, and charges $400. And then toilet valve rebalance for $340 but discounted at $197. Total costs over $600 because of credit card fees.
These guys must be rich unclogging sinks and rebalancing the valve handle for this much. Taking less than an hour. I am remote from my property and wanted to get it over with. Hard pill to swallow.
I have hired Jorge from Right Away twice for separate issues. He arrived on time, was efficient, and provided a good explanation of the issue and his recommendations. I would recommend the company and will use them again in the future.
The tub and sink in my guest bath were stopped up and a neighbor recommended Right Away Plumbing. First, they didn't show up right away by a long shot and secondly, they charged a fortune for work that last under an hour ($640!). Then I asked for an estimate for a leak they found in the sink. When I finally received it, I was shocked at the price (close to $2k). Found someone else who charged me $125! This place is a rip off in my humble opinion.
Called to get quote for installing 2 tubs and 2 water closets. The job was to install a regular tub not a jacuzzi and the toilets are the same floor mounted toilets we all have in our homes. The guy tells me he needs to see the new and existing tubs and the toilets. Right away he started by telling me the drains may be different. Apparently, he's used to people thinking there must be something extraordinarily different in your regular homedepot. With that I can tell he's a high priced scammer. I'm an architect and deal with contractors all day long. Don't use this guy.
the best plumber Relaible trusted great job experience best customer service will recommend
Right away plumbing and hvac are the best, I have used them few times for my clogged toilet and heating they are the best fast, clean and very professiona I highly recommend them.
Thank you
Ginnette H.
11/05/2020 12:00:00 SA
I don't usually post reviews but given the technical
Incompetence of this company and the unnecessary headache this cost me I felt compelled to warn others.
I wasn't getting enough hot water in my house so I called these guys to take a look. They did an inspection and told me nothing was wrong. In fact they pointed out an error on my part in how I was using the shower faucet. This cost me about $300 - a tad expensive but it was my fault so I didn't complain. Everything was working great again!
They then recommended I have someone clean/service my tankless water heater as it needs to be done annually. During that process they inexplicably disconnected the small (second) water heater I had downstairs. They said I didn't need it. I trusted they were the experts so agreed.
From that moment forward it was a disaster - the showers upstairs would run cold after two minutes. This issue didn't happen until AFTER they serviced the upstairs tank and disconnected the second tank. I called them back out. At the same time my furnace broke so I asked them to take a look at the furnace while they were here.
Tony said he figured out the issue the cold and hot water pipes were mixing. I asked if it could be anything to do with the previous gentleman messing with the other water tank and disconnecting something. He quickly shot me down that this wasn't related. He said we would need to rip up the ceilings and walls of my house to find the location of the mix and it would cost between $20k and $40k. My home isn't even a year older btw.
The furnace he said we needed to order all these parts that were broken. Again the furnace isn't even a year old.
In the end I did what I should have done all along. I called another HVAC specialist and another plumber.
The 1st company told me immediately that it was a super easy fix for the heat. A spider crawled into the furnace and was disrupting the flame pattern. It took literally 10 mins to fix and cost $89. I asked him about the super expensive parts that Tony told me needed to be replaced. He just shook his head and laughed. He assured me NOTHING needed to be replaced - it's a brand new furnace.
Next the other plumbers came out. My instincts were right - during the servicing I had been sold the week before they had indeed opened a valve causing cold water from the kitchen to mix with the rest of the house. Turns out I didn't need $40k worth of work - just five minutes and $129 for someone to fix what this company caused!!
This has been an absolutely disastrous encounter. The people at the company were pleasant but completely and utterly incompetent. I am not posting this review to be nasty but simply to warn other unsuspecting customers to give these guys a miss.
Edit to respond:
** You charged me over $500 in total for the first two trips. It would be crazy to charge me the 3rd time considering you created the issue.
Secondly, as stated another company fixed the problem in 10 minutes and confirmed that it is was because of what you did. That hardly seems like bad plumbing to me.
Finally, the fact that you respond in a hostile way to your customers on a public forum doesn't reflect well on you. Just thank people for their feedback and try to do better. Feedback is a gift!!! **
We wont ever use them again.
2/18 - confirmed gas leak in basement with workers in home, called plumber (Right Away Plumbing, Heating and Cooling) to diagnose and fix. They were having trouble with finding the leaks using their tools and said they found a leak where I couldn't smell anything. Trusting their expertise, we agreed to a repair.
2/18 - paid for diagnostic and repair work from plumber
2/19 - wasn't in basement to smell anything no work was done that day on our Reno
2/20 - Called people's gas to come out because I could still smell gas. Gentlemen came and found leak by old valve and water heater, was able to make a few adjustments to temporarily stop leak and did diagnostics again and found no issue.
I called right away plumber to let them know their equipment was problematic and request a refund on the diagnostic work they weren't able to do. In my opinion, it isn't safe to state you can clearly diagnose and repair a gas leak if you are not able to diagnose it. The person I spoke with (the man who did the repair and who I was speaking with on the phone) screamed at me that the gas company should have cut off my gas so Right Away plumbing could do the job. He said he was going to try to get the guy who fixed the issue for us from people's gas fired. Said he would send some money back though after I made it clear I would be escalating this as I felt this is a very unsafe way to do business.
I called 3/11/2020 because we had not received money back for the diagnostic work. I let him know we have a document from the gas company with what work they diagnose and fixed for us. Plumber again was very combative and laughed and said he was waiting on a lawyer (not sure why???) and he didn't care who I complain to about the problem with his service.
We have a baby and live above where the gas leaks were. I can't believe this company's reactions or response to their error that could have left us in a dangerous position. To this date we have not received the full refund for the diagnostic work that was unable to be completed, or safely.
We have used Right Away Plumbing over the last few years and each time has been a great experience. Our most recent project was replacing our water heater. Jorge came out to inspect the issue with our water heater, explain our options, and helped find the best solution for our home.
He also identified a serious pipe issue that we hadn't, and wouldn't have, noticed and which would have resulted in major damage if we left it unattended. He and his team arrived promptly for the various appointments and gave us clear estimates of how long the projects would take so we could plan for having no water.
Highly recommend!
We've found our forever plumber!
Woke up to our sump pump running continuously and producing a really strong electrical smell from the pit. Unplugged it immediately and first called a different plumbing service that was recommended by a local Facebook group.... That other plumber's answering service said they would have a plumber call me back. I got tired of waiting for them after a while, so I called Right Away who was able to actually dispatch someone *right away* and Jorge arrived within the hour.
He replaced the dead sump, did a check of our entire system and found a related issue, fixed that, and also installed some other parts throughout the house to help keep things flowing smoothly. All of the work was done fast (but not in a way where I felt like he rushed) and for a cost less than an earlier quote I had for just a sump replacement without diagnostic or preventive work.
Jorge happily described all of the work he was doing and showed a real passion for his work and pride of a job well done.
Friendly, patient, passionate, reasonable prices, and no extra charge for working on Saturday! With overwhelming many options for plumbers in Chicago, I'm glad to have landed on someone I can trust.
Jennifer T.
08/08/2019 12:00:00 SA
Called to request quote. Called again the next day to confirm quote after technician gave me outrageous quote below. Both times confirmed that it should've been less than half of what was told on site.
Guy goes on-site to unclog sink, and charges $400. And then toilet valve rebalance for $340 but discounted at $197. Total costs over $600 because of credit card fees.
These guys must be rich unclogging sinks and rebalancing the valve handle for this much. Taking less than an hour. I am remote from my property and wanted to get it over with. Hard pill to swallow.
I have hired Jorge from Right Away twice for separate issues. He arrived on time, was efficient, and provided a good explanation of the issue and his recommendations. I would recommend the company and will use them again in the future.
The tub and sink in my guest bath were stopped up and a neighbor recommended Right Away Plumbing. First, they didn't show up right away by a long shot and secondly, they charged a fortune for work that last under an hour ($640!). Then I asked for an estimate for a leak they found in the sink. When I finally received it, I was shocked at the price (close to $2k). Found someone else who charged me $125! This place is a rip off in my humble opinion.
Called to get quote for installing 2 tubs and 2 water closets. The job was to install a regular tub not a jacuzzi and the toilets are the same floor mounted toilets we all have in our homes. The guy tells me he needs to see the new and existing tubs and the toilets. Right away he started by telling me the drains may be different. Apparently, he's used to people thinking there must be something extraordinarily different in your regular homedepot. With that I can tell he's a high priced scammer. I'm an architect and deal with contractors all day long. Don't use this guy.
the best plumber Relaible trusted great job experience best customer service will recommend
Right away plumbing and hvac are the best, I have used them few times for my clogged toilet and heating they are the best fast, clean and very professiona I highly recommend them.
Thank you
Ginnette H.
11/05/2020 12:00:00 SA
I don't usually post reviews but given the technical
Incompetence of this company and the unnecessary headache this cost me I felt compelled to warn others.
I wasn't getting enough hot water in my house so I called these guys to take a look. They did an inspection and told me nothing was wrong. In fact they pointed out an error on my part in how I was using the shower faucet. This cost me about $300 - a tad expensive but it was my fault so I didn't complain. Everything was working great again!
They then recommended I have someone clean/service my tankless water heater as it needs to be done annually. During that process they inexplicably disconnected the small (second) water heater I had downstairs. They said I didn't need it. I trusted they were the experts so agreed.
From that moment forward it was a disaster - the showers upstairs would run cold after two minutes. This issue didn't happen until AFTER they serviced the upstairs tank and disconnected the second tank. I called them back out. At the same time my furnace broke so I asked them to take a look at the furnace while they were here.
Tony said he figured out the issue the cold and hot water pipes were mixing. I asked if it could be anything to do with the previous gentleman messing with the other water tank and disconnecting something. He quickly shot me down that this wasn't related. He said we would need to rip up the ceilings and walls of my house to find the location of the mix and it would cost between $20k and $40k. My home isn't even a year older btw.
The furnace he said we needed to order all these parts that were broken. Again the furnace isn't even a year old.
In the end I did what I should have done all along. I called another HVAC specialist and another plumber.
The 1st company told me immediately that it was a super easy fix for the heat. A spider crawled into the furnace and was disrupting the flame pattern. It took literally 10 mins to fix and cost $89. I asked him about the super expensive parts that Tony told me needed to be replaced. He just shook his head and laughed. He assured me NOTHING needed to be replaced - it's a brand new furnace.
Next the other plumbers came out. My instincts were right - during the servicing I had been sold the week before they had indeed opened a valve causing cold water from the kitchen to mix with the rest of the house. Turns out I didn't need $40k worth of work - just five minutes and $129 for someone to fix what this company caused!!
This has been an absolutely disastrous encounter. The people at the company were pleasant but completely and utterly incompetent. I am not posting this review to be nasty but simply to warn other unsuspecting customers to give these guys a miss.
Edit to respond:
** You charged me over $500 in total for the first two trips. It would be crazy to charge me the 3rd time considering you created the issue.
Secondly, as stated another company fixed the problem in 10 minutes and confirmed that it is was because of what you did. That hardly seems like bad plumbing to me.
Finally, the fact that you respond in a hostile way to your customers on a public forum doesn't reflect well on you. Just thank people for their feedback and try to do better. Feedback is a gift!!! **
We wont ever use them again.
2/18 - confirmed gas leak in basement with workers in home, called plumber (Right Away Plumbing, Heating and Cooling) to diagnose and fix. They were having trouble with finding the leaks using their tools and said they found a leak where I couldn't smell anything. Trusting their expertise, we agreed to a repair.
2/18 - paid for diagnostic and repair work from plumber
2/19 - wasn't in basement to smell anything no work was done that day on our Reno
2/20 - Called people's gas to come out because I could still smell gas. Gentlemen came and found leak by old valve and water heater, was able to make a few adjustments to temporarily stop leak and did diagnostics again and found no issue.
I called right away plumber to let them know their equipment was problematic and request a refund on the diagnostic work they weren't able to do. In my opinion, it isn't safe to state you can clearly diagnose and repair a gas leak if you are not able to diagnose it. The person I spoke with (the man who did the repair and who I was speaking with on the phone) screamed at me that the gas company should have cut off my gas so Right Away plumbing could do the job. He said he was going to try to get the guy who fixed the issue for us from people's gas fired. Said he would send some money back though after I made it clear I would be escalating this as I felt this is a very unsafe way to do business.
I called 3/11/2020 because we had not received money back for the diagnostic work. I let him know we have a document from the gas company with what work they diagnose and fixed for us. Plumber again was very combative and laughed and said he was waiting on a lawyer (not sure why???) and he didn't care who I complain to about the problem with his service.
We have a baby and live above where the gas leaks were. I can't believe this company's reactions or response to their error that could have left us in a dangerous position. To this date we have not received the full refund for the diagnostic work that was unable to be completed, or safely.
We have used Right Away Plumbing over the last few years and each time has been a great experience. Our most recent project was replacing our water heater. Jorge came out to inspect the issue with our water heater, explain our options, and helped find the best solution for our home.
He also identified a serious pipe issue that we hadn't, and wouldn't have, noticed and which would have resulted in major damage if we left it unattended. He and his team arrived promptly for the various appointments and gave us clear estimates of how long the projects would take so we could plan for having no water.
Highly recommend!
We've found our forever plumber!
Woke up to our sump pump running continuously and producing a really strong electrical smell from the pit. Unplugged it immediately and first called a different plumbing service that was recommended by a local Facebook group.... That other plumber's answering service said they would have a plumber call me back. I got tired of waiting for them after a while, so I called Right Away who was able to actually dispatch someone *right away* and Jorge arrived within the hour.
He replaced the dead sump, did a check of our entire system and found a related issue, fixed that, and also installed some other parts throughout the house to help keep things flowing smoothly. All of the work was done fast (but not in a way where I felt like he rushed) and for a cost less than an earlier quote I had for just a sump replacement without diagnostic or preventive work.
Jorge happily described all of the work he was doing and showed a real passion for his work and pride of a job well done.
Friendly, patient, passionate, reasonable prices, and no extra charge for working on Saturday! With overwhelming many options for plumbers in Chicago, I'm glad to have landed on someone I can trust.
Jennifer T.
08/08/2019 12:00:00 SA
Called to request quote. Called again the next day to confirm quote after technician gave me outrageous quote below. Both times confirmed that it should've been less than half of what was told on site.
Guy goes on-site to unclog sink, and charges $400. And then toilet valve rebalance for $340 but discounted at $197. Total costs over $600 because of credit card fees.
These guys must be rich unclogging sinks and rebalancing the valve handle for this much. Taking less than an hour. I am remote from my property and wanted to get it over with. Hard pill to swallow.
I have hired Jorge from Right Away twice for separate issues. He arrived on time, was efficient, and provided a good explanation of the issue and his recommendations. I would recommend the company and will use them again in the future.
The tub and sink in my guest bath were stopped up and a neighbor recommended Right Away Plumbing. First, they didn't show up right away by a long shot and secondly, they charged a fortune for work that last under an hour ($640!). Then I asked for an estimate for a leak they found in the sink. When I finally received it, I was shocked at the price (close to $2k). Found someone else who charged me $125! This place is a rip off in my humble opinion.
Called to get quote for installing 2 tubs and 2 water closets. The job was to install a regular tub not a jacuzzi and the toilets are the same floor mounted toilets we all have in our homes. The guy tells me he needs to see the new and existing tubs and the toilets. Right away he started by telling me the drains may be different. Apparently, he's used to people thinking there must be something extraordinarily different in your regular homedepot. With that I can tell he's a high priced scammer. I'm an architect and deal with contractors all day long. Don't use this guy.
the best plumber Relaible trusted great job experience best customer service will recommend
Right away plumbing and hvac are the best, I have used them few times for my clogged toilet and heating they are the best fast, clean and very professiona I highly recommend them.
Thank you
Ginnette H.
11/05/2020 12:00:00 SA
I don't usually post reviews but given the technical
Incompetence of this company and the unnecessary headache this cost me I felt compelled to warn others.
I wasn't getting enough hot water in my house so I called these guys to take a look. They did an inspection and told me nothing was wrong. In fact they pointed out an error on my part in how I was using the shower faucet. This cost me about $300 - a tad expensive but it was my fault so I didn't complain. Everything was working great again!
They then recommended I have someone clean/service my tankless water heater as it needs to be done annually. During that process they inexplicably disconnected the small (second) water heater I had downstairs. They said I didn't need it. I trusted they were the experts so agreed.
From that moment forward it was a disaster - the showers upstairs would run cold after two minutes. This issue didn't happen until AFTER they serviced the upstairs tank and disconnected the second tank. I called them back out. At the same time my furnace broke so I asked them to take a look at the furnace while they were here.
Tony said he figured out the issue the cold and hot water pipes were mixing. I asked if it could be anything to do with the previous gentleman messing with the other water tank and disconnecting something. He quickly shot me down that this wasn't related. He said we would need to rip up the ceilings and walls of my house to find the location of the mix and it would cost between $20k and $40k. My home isn't even a year older btw.
The furnace he said we needed to order all these parts that were broken. Again the furnace isn't even a year old.
In the end I did what I should have done all along. I called another HVAC specialist and another plumber.
The 1st company told me immediately that it was a super easy fix for the heat. A spider crawled into the furnace and was disrupting the flame pattern. It took literally 10 mins to fix and cost $89. I asked him about the super expensive parts that Tony told me needed to be replaced. He just shook his head and laughed. He assured me NOTHING needed to be replaced - it's a brand new furnace.
Next the other plumbers came out. My instincts were right - during the servicing I had been sold the week before they had indeed opened a valve causing cold water from the kitchen to mix with the rest of the house. Turns out I didn't need $40k worth of work - just five minutes and $129 for someone to fix what this company caused!!
This has been an absolutely disastrous encounter. The people at the company were pleasant but completely and utterly incompetent. I am not posting this review to be nasty but simply to warn other unsuspecting customers to give these guys a miss.
Edit to respond:
** You charged me over $500 in total for the first two trips. It would be crazy to charge me the 3rd time considering you created the issue.
Secondly, as stated another company fixed the problem in 10 minutes and confirmed that it is was because of what you did. That hardly seems like bad plumbing to me.
Finally, the fact that you respond in a hostile way to your customers on a public forum doesn't reflect well on you. Just thank people for their feedback and try to do better. Feedback is a gift!!! **
We wont ever use them again.
2/18 - confirmed gas leak in basement with workers in home, called plumber (Right Away Plumbing, Heating and Cooling) to diagnose and fix. They were having trouble with finding the leaks using their tools and said they found a leak where I couldn't smell anything. Trusting their expertise, we agreed to a repair.
2/18 - paid for diagnostic and repair work from plumber
2/19 - wasn't in basement to smell anything no work was done that day on our Reno
2/20 - Called people's gas to come out because I could still smell gas. Gentlemen came and found leak by old valve and water heater, was able to make a few adjustments to temporarily stop leak and did diagnostics again and found no issue.
I called right away plumber to let them know their equipment was problematic and request a refund on the diagnostic work they weren't able to do. In my opinion, it isn't safe to state you can clearly diagnose and repair a gas leak if you are not able to diagnose it. The person I spoke with (the man who did the repair and who I was speaking with on the phone) screamed at me that the gas company should have cut off my gas so Right Away plumbing could do the job. He said he was going to try to get the guy who fixed the issue for us from people's gas fired. Said he would send some money back though after I made it clear I would be escalating this as I felt this is a very unsafe way to do business.
I called 3/11/2020 because we had not received money back for the diagnostic work. I let him know we have a document from the gas company with what work they diagnose and fixed for us. Plumber again was very combative and laughed and said he was waiting on a lawyer (not sure why???) and he didn't care who I complain to about the problem with his service.
We have a baby and live above where the gas leaks were. I can't believe this company's reactions or response to their error that could have left us in a dangerous position. To this date we have not received the full refund for the diagnostic work that was unable to be completed, or safely.
We have used Right Away Plumbing over the last few years and each time has been a great experience. Our most recent project was replacing our water heater. Jorge came out to inspect the issue with our water heater, explain our options, and helped find the best solution for our home.
He also identified a serious pipe issue that we hadn't, and wouldn't have, noticed and which would have resulted in major damage if we left it unattended. He and his team arrived promptly for the various appointments and gave us clear estimates of how long the projects would take so we could plan for having no water.
Highly recommend!
We've found our forever plumber!
Woke up to our sump pump running continuously and producing a really strong electrical smell from the pit. Unplugged it immediately and first called a different plumbing service that was recommended by a local Facebook group.... That other plumber's answering service said they would have a plumber call me back. I got tired of waiting for them after a while, so I called Right Away who was able to actually dispatch someone *right away* and Jorge arrived within the hour.
He replaced the dead sump, did a check of our entire system and found a related issue, fixed that, and also installed some other parts throughout the house to help keep things flowing smoothly. All of the work was done fast (but not in a way where I felt like he rushed) and for a cost less than an earlier quote I had for just a sump replacement without diagnostic or preventive work.
Jorge happily described all of the work he was doing and showed a real passion for his work and pride of a job well done.
Friendly, patient, passionate, reasonable prices, and no extra charge for working on Saturday! With overwhelming many options for plumbers in Chicago, I'm glad to have landed on someone I can trust.
Jennifer T.
08/08/2019 12:00:00 SA
Called to request quote. Called again the next day to confirm quote after technician gave me outrageous quote below. Both times confirmed that it should've been less than half of what was told on site.
Guy goes on-site to unclog sink, and charges $400. And then toilet valve rebalance for $340 but discounted at $197. Total costs over $600 because of credit card fees.
These guys must be rich unclogging sinks and rebalancing the valve handle for this much. Taking less than an hour. I am remote from my property and wanted to get it over with. Hard pill to swallow.
I have hired Jorge from Right Away twice for separate issues. He arrived on time, was efficient, and provided a good explanation of the issue and his recommendations. I would recommend the company and will use them again in the future.
The tub and sink in my guest bath were stopped up and a neighbor recommended Right Away Plumbing. First, they didn't show up right away by a long shot and secondly, they charged a fortune for work that last under an hour ($640!). Then I asked for an estimate for a leak they found in the sink. When I finally received it, I was shocked at the price (close to $2k). Found someone else who charged me $125! This place is a rip off in my humble opinion.
Called to get quote for installing 2 tubs and 2 water closets. The job was to install a regular tub not a jacuzzi and the toilets are the same floor mounted toilets we all have in our homes. The guy tells me he needs to see the new and existing tubs and the toilets. Right away he started by telling me the drains may be different. Apparently, he's used to people thinking there must be something extraordinarily different in your regular homedepot. With that I can tell he's a high priced scammer. I'm an architect and deal with contractors all day long. Don't use this guy.
the best plumber Relaible trusted great job experience best customer service will recommend
Right away plumbing and hvac are the best, I have used them few times for my clogged toilet and heating they are the best fast, clean and very professiona I highly recommend them.
Thank you
Ginnette H.
11/05/2020 12:00:00 SA
I don't usually post reviews but given the technical
Incompetence of this company and the unnecessary headache this cost me I felt compelled to warn others.
I wasn't getting enough hot water in my house so I called these guys to take a look. They did an inspection and told me nothing was wrong. In fact they pointed out an error on my part in how I was using the shower faucet. This cost me about $300 - a tad expensive but it was my fault so I didn't complain. Everything was working great again!
They then recommended I have someone clean/service my tankless water heater as it needs to be done annually. During that process they inexplicably disconnected the small (second) water heater I had downstairs. They said I didn't need it. I trusted they were the experts so agreed.
From that moment forward it was a disaster - the showers upstairs would run cold after two minutes. This issue didn't happen until AFTER they serviced the upstairs tank and disconnected the second tank. I called them back out. At the same time my furnace broke so I asked them to take a look at the furnace while they were here.
Tony said he figured out the issue the cold and hot water pipes were mixing. I asked if it could be anything to do with the previous gentleman messing with the other water tank and disconnecting something. He quickly shot me down that this wasn't related. He said we would need to rip up the ceilings and walls of my house to find the location of the mix and it would cost between $20k and $40k. My home isn't even a year older btw.
The furnace he said we needed to order all these parts that were broken. Again the furnace isn't even a year old.
In the end I did what I should have done all along. I called another HVAC specialist and another plumber.
The 1st company told me immediately that it was a super easy fix for the heat. A spider crawled into the furnace and was disrupting the flame pattern. It took literally 10 mins to fix and cost $89. I asked him about the super expensive parts that Tony told me needed to be replaced. He just shook his head and laughed. He assured me NOTHING needed to be replaced - it's a brand new furnace.
Next the other plumbers came out. My instincts were right - during the servicing I had been sold the week before they had indeed opened a valve causing cold water from the kitchen to mix with the rest of the house. Turns out I didn't need $40k worth of work - just five minutes and $129 for someone to fix what this company caused!!
This has been an absolutely disastrous encounter. The people at the company were pleasant but completely and utterly incompetent. I am not posting this review to be nasty but simply to warn other unsuspecting customers to give these guys a miss.
Edit to respond:
** You charged me over $500 in total for the first two trips. It would be crazy to charge me the 3rd time considering you created the issue.
Secondly, as stated another company fixed the problem in 10 minutes and confirmed that it is was because of what you did. That hardly seems like bad plumbing to me.
Finally, the fact that you respond in a hostile way to your customers on a public forum doesn't reflect well on you. Just thank people for their feedback and try to do better. Feedback is a gift!!! **
We wont ever use them again.
2/18 - confirmed gas leak in basement with workers in home, called plumber (Right Away Plumbing, Heating and Cooling) to diagnose and fix. They were having trouble with finding the leaks using their tools and said they found a leak where I couldn't smell anything. Trusting their expertise, we agreed to a repair.
2/18 - paid for diagnostic and repair work from plumber
2/19 - wasn't in basement to smell anything no work was done that day on our Reno
2/20 - Called people's gas to come out because I could still smell gas. Gentlemen came and found leak by old valve and water heater, was able to make a few adjustments to temporarily stop leak and did diagnostics again and found no issue.
I called right away plumber to let them know their equipment was problematic and request a refund on the diagnostic work they weren't able to do. In my opinion, it isn't safe to state you can clearly diagnose and repair a gas leak if you are not able to diagnose it. The person I spoke with (the man who did the repair and who I was speaking with on the phone) screamed at me that the gas company should have cut off my gas so Right Away plumbing could do the job. He said he was going to try to get the guy who fixed the issue for us from people's gas fired. Said he would send some money back though after I made it clear I would be escalating this as I felt this is a very unsafe way to do business.
I called 3/11/2020 because we had not received money back for the diagnostic work. I let him know we have a document from the gas company with what work they diagnose and fixed for us. Plumber again was very combative and laughed and said he was waiting on a lawyer (not sure why???) and he didn't care who I complain to about the problem with his service.
We have a baby and live above where the gas leaks were. I can't believe this company's reactions or response to their error that could have left us in a dangerous position. To this date we have not received the full refund for the diagnostic work that was unable to be completed, or safely.
We have used Right Away Plumbing over the last few years and each time has been a great experience. Our most recent project was replacing our water heater. Jorge came out to inspect the issue with our water heater, explain our options, and helped find the best solution for our home.
He also identified a serious pipe issue that we hadn't, and wouldn't have, noticed and which would have resulted in major damage if we left it unattended. He and his team arrived promptly for the various appointments and gave us clear estimates of how long the projects would take so we could plan for having no water.
Highly recommend!
We've found our forever plumber!
Woke up to our sump pump running continuously and producing a really strong electrical smell from the pit. Unplugged it immediately and first called a different plumbing service that was recommended by a local Facebook group.... That other plumber's answering service said they would have a plumber call me back. I got tired of waiting for them after a while, so I called Right Away who was able to actually dispatch someone *right away* and Jorge arrived within the hour.
He replaced the dead sump, did a check of our entire system and found a related issue, fixed that, and also installed some other parts throughout the house to help keep things flowing smoothly. All of the work was done fast (but not in a way where I felt like he rushed) and for a cost less than an earlier quote I had for just a sump replacement without diagnostic or preventive work.
Jorge happily described all of the work he was doing and showed a real passion for his work and pride of a job well done.
Friendly, patient, passionate, reasonable prices, and no extra charge for working on Saturday! With overwhelming many options for plumbers in Chicago, I'm glad to have landed on someone I can trust.
Jennifer T.
08/08/2019 12:00:00 SA
Called to request quote. Called again the next day to confirm quote after technician gave me outrageous quote below. Both times confirmed that it should've been less than half of what was told on site.
Guy goes on-site to unclog sink, and charges $400. And then toilet valve rebalance for $340 but discounted at $197. Total costs over $600 because of credit card fees.
These guys must be rich unclogging sinks and rebalancing the valve handle for this much. Taking less than an hour. I am remote from my property and wanted to get it over with. Hard pill to swallow.
I have hired Jorge from Right Away twice for separate issues. He arrived on time, was efficient, and provided a good explanation of the issue and his recommendations. I would recommend the company and will use them again in the future.
The tub and sink in my guest bath were stopped up and a neighbor recommended Right Away Plumbing. First, they didn't show up right away by a long shot and secondly, they charged a fortune for work that last under an hour ($640!). Then I asked for an estimate for a leak they found in the sink. When I finally received it, I was shocked at the price (close to $2k). Found someone else who charged me $125! This place is a rip off in my humble opinion.
Called to get quote for installing 2 tubs and 2 water closets. The job was to install a regular tub not a jacuzzi and the toilets are the same floor mounted toilets we all have in our homes. The guy tells me he needs to see the new and existing tubs and the toilets. Right away he started by telling me the drains may be different. Apparently, he's used to people thinking there must be something extraordinarily different in your regular homedepot. With that I can tell he's a high priced scammer. I'm an architect and deal with contractors all day long. Don't use this guy.
the best plumber Relaible trusted great job experience best customer service will recommend
Right away plumbing and hvac are the best, I have used them few times for my clogged toilet and heating they are the best fast, clean and very professiona I highly recommend them.
Thank you
Ginnette H.
11/05/2020 12:00:00 SA
I don't usually post reviews but given the technical
Incompetence of this company and the unnecessary headache this cost me I felt compelled to warn others.
I wasn't getting enough hot water in my house so I called these guys to take a look. They did an inspection and told me nothing was wrong. In fact they pointed out an error on my part in how I was using the shower faucet. This cost me about $300 - a tad expensive but it was my fault so I didn't complain. Everything was working great again!
They then recommended I have someone clean/service my tankless water heater as it needs to be done annually. During that process they inexplicably disconnected the small (second) water heater I had downstairs. They said I didn't need it. I trusted they were the experts so agreed.
From that moment forward it was a disaster - the showers upstairs would run cold after two minutes. This issue didn't happen until AFTER they serviced the upstairs tank and disconnected the second tank. I called them back out. At the same time my furnace broke so I asked them to take a look at the furnace while they were here.
Tony said he figured out the issue the cold and hot water pipes were mixing. I asked if it could be anything to do with the previous gentleman messing with the other water tank and disconnecting something. He quickly shot me down that this wasn't related. He said we would need to rip up the ceilings and walls of my house to find the location of the mix and it would cost between $20k and $40k. My home isn't even a year older btw.
The furnace he said we needed to order all these parts that were broken. Again the furnace isn't even a year old.
In the end I did what I should have done all along. I called another HVAC specialist and another plumber.
The 1st company told me immediately that it was a super easy fix for the heat. A spider crawled into the furnace and was disrupting the flame pattern. It took literally 10 mins to fix and cost $89. I asked him about the super expensive parts that Tony told me needed to be replaced. He just shook his head and laughed. He assured me NOTHING needed to be replaced - it's a brand new furnace.
Next the other plumbers came out. My instincts were right - during the servicing I had been sold the week before they had indeed opened a valve causing cold water from the kitchen to mix with the rest of the house. Turns out I didn't need $40k worth of work - just five minutes and $129 for someone to fix what this company caused!!
This has been an absolutely disastrous encounter. The people at the company were pleasant but completely and utterly incompetent. I am not posting this review to be nasty but simply to warn other unsuspecting customers to give these guys a miss.
Edit to respond:
** You charged me over $500 in total for the first two trips. It would be crazy to charge me the 3rd time considering you created the issue.
Secondly, as stated another company fixed the problem in 10 minutes and confirmed that it is was because of what you did. That hardly seems like bad plumbing to me.
Finally, the fact that you respond in a hostile way to your customers on a public forum doesn't reflect well on you. Just thank people for their feedback and try to do better. Feedback is a gift!!! **
We wont ever use them again.
2/18 - confirmed gas leak in basement with workers in home, called plumber (Right Away Plumbing, Heating and Cooling) to diagnose and fix. They were having trouble with finding the leaks using their tools and said they found a leak where I couldn't smell anything. Trusting their expertise, we agreed to a repair.
2/18 - paid for diagnostic and repair work from plumber
2/19 - wasn't in basement to smell anything no work was done that day on our Reno
2/20 - Called people's gas to come out because I could still smell gas. Gentlemen came and found leak by old valve and water heater, was able to make a few adjustments to temporarily stop leak and did diagnostics again and found no issue.
I called right away plumber to let them know their equipment was problematic and request a refund on the diagnostic work they weren't able to do. In my opinion, it isn't safe to state you can clearly diagnose and repair a gas leak if you are not able to diagnose it. The person I spoke with (the man who did the repair and who I was speaking with on the phone) screamed at me that the gas company should have cut off my gas so Right Away plumbing could do the job. He said he was going to try to get the guy who fixed the issue for us from people's gas fired. Said he would send some money back though after I made it clear I would be escalating this as I felt this is a very unsafe way to do business.
I called 3/11/2020 because we had not received money back for the diagnostic work. I let him know we have a document from the gas company with what work they diagnose and fixed for us. Plumber again was very combative and laughed and said he was waiting on a lawyer (not sure why???) and he didn't care who I complain to about the problem with his service.
We have a baby and live above where the gas leaks were. I can't believe this company's reactions or response to their error that could have left us in a dangerous position. To this date we have not received the full refund for the diagnostic work that was unable to be completed, or safely.
We have used Right Away Plumbing over the last few years and each time has been a great experience. Our most recent project was replacing our water heater. Jorge came out to inspect the issue with our water heater, explain our options, and helped find the best solution for our home.
He also identified a serious pipe issue that we hadn't, and wouldn't have, noticed and which would have resulted in major damage if we left it unattended. He and his team arrived promptly for the various appointments and gave us clear estimates of how long the projects would take so we could plan for having no water.
Highly recommend!
We've found our forever plumber!
Woke up to our sump pump running continuously and producing a really strong electrical smell from the pit. Unplugged it immediately and first called a different plumbing service that was recommended by a local Facebook group.... That other plumber's answering service said they would have a plumber call me back. I got tired of waiting for them after a while, so I called Right Away who was able to actually dispatch someone *right away* and Jorge arrived within the hour.
He replaced the dead sump, did a check of our entire system and found a related issue, fixed that, and also installed some other parts throughout the house to help keep things flowing smoothly. All of the work was done fast (but not in a way where I felt like he rushed) and for a cost less than an earlier quote I had for just a sump replacement without diagnostic or preventive work.
Jorge happily described all of the work he was doing and showed a real passion for his work and pride of a job well done.
Friendly, patient, passionate, reasonable prices, and no extra charge for working on Saturday! With overwhelming many options for plumbers in Chicago, I'm glad to have landed on someone I can trust.
Jennifer T.
08/08/2019 12:00:00 SA
Called to request quote. Called again the next day to confirm quote after technician gave me outrageous quote below. Both times confirmed that it should've been less than half of what was told on site.
Guy goes on-site to unclog sink, and charges $400. And then toilet valve rebalance for $340 but discounted at $197. Total costs over $600 because of credit card fees.
These guys must be rich unclogging sinks and rebalancing the valve handle for this much. Taking less than an hour. I am remote from my property and wanted to get it over with. Hard pill to swallow.
I have hired Jorge from Right Away twice for separate issues. He arrived on time, was efficient, and provided a good explanation of the issue and his recommendations. I would recommend the company and will use them again in the future.
The tub and sink in my guest bath were stopped up and a neighbor recommended Right Away Plumbing. First, they didn't show up right away by a long shot and secondly, they charged a fortune for work that last under an hour ($640!). Then I asked for an estimate for a leak they found in the sink. When I finally received it, I was shocked at the price (close to $2k). Found someone else who charged me $125! This place is a rip off in my humble opinion.
Called to get quote for installing 2 tubs and 2 water closets. The job was to install a regular tub not a jacuzzi and the toilets are the same floor mounted toilets we all have in our homes. The guy tells me he needs to see the new and existing tubs and the toilets. Right away he started by telling me the drains may be different. Apparently, he's used to people thinking there must be something extraordinarily different in your regular homedepot. With that I can tell he's a high priced scammer. I'm an architect and deal with contractors all day long. Don't use this guy.
the best plumber Relaible trusted great job experience best customer service will recommend
Right away plumbing and hvac are the best, I have used them few times for my clogged toilet and heating they are the best fast, clean and very professiona I highly recommend them.
Thank you
Ginnette H.
11/05/2020 12:00:00 SA
I don't usually post reviews but given the technical
Incompetence of this company and the unnecessary headache this cost me I felt compelled to warn others.
I wasn't getting enough hot water in my house so I called these guys to take a look. They did an inspection and told me nothing was wrong. In fact they pointed out an error on my part in how I was using the shower faucet. This cost me about $300 - a tad expensive but it was my fault so I didn't complain. Everything was working great again!
They then recommended I have someone clean/service my tankless water heater as it needs to be done annually. During that process they inexplicably disconnected the small (second) water heater I had downstairs. They said I didn't need it. I trusted they were the experts so agreed.
From that moment forward it was a disaster - the showers upstairs would run cold after two minutes. This issue didn't happen until AFTER they serviced the upstairs tank and disconnected the second tank. I called them back out. At the same time my furnace broke so I asked them to take a look at the furnace while they were here.
Tony said he figured out the issue the cold and hot water pipes were mixing. I asked if it could be anything to do with the previous gentleman messing with the other water tank and disconnecting something. He quickly shot me down that this wasn't related. He said we would need to rip up the ceilings and walls of my house to find the location of the mix and it would cost between $20k and $40k. My home isn't even a year older btw.
The furnace he said we needed to order all these parts that were broken. Again the furnace isn't even a year old.
In the end I did what I should have done all along. I called another HVAC specialist and another plumber.
The 1st company told me immediately that it was a super easy fix for the heat. A spider crawled into the furnace and was disrupting the flame pattern. It took literally 10 mins to fix and cost $89. I asked him about the super expensive parts that Tony told me needed to be replaced. He just shook his head and laughed. He assured me NOTHING needed to be replaced - it's a brand new furnace.
Next the other plumbers came out. My instincts were right - during the servicing I had been sold the week before they had indeed opened a valve causing cold water from the kitchen to mix with the rest of the house. Turns out I didn't need $40k worth of work - just five minutes and $129 for someone to fix what this company caused!!
This has been an absolutely disastrous encounter. The people at the company were pleasant but completely and utterly incompetent. I am not posting this review to be nasty but simply to warn other unsuspecting customers to give these guys a miss.
Edit to respond:
** You charged me over $500 in total for the first two trips. It would be crazy to charge me the 3rd time considering you created the issue.
Secondly, as stated another company fixed the problem in 10 minutes and confirmed that it is was because of what you did. That hardly seems like bad plumbing to me.
Finally, the fact that you respond in a hostile way to your customers on a public forum doesn't reflect well on you. Just thank people for their feedback and try to do better. Feedback is a gift!!! **
We wont ever use them again.
2/18 - confirmed gas leak in basement with workers in home, called plumber (Right Away Plumbing, Heating and Cooling) to diagnose and fix. They were having trouble with finding the leaks using their tools and said they found a leak where I couldn't smell anything. Trusting their expertise, we agreed to a repair.
2/18 - paid for diagnostic and repair work from plumber
2/19 - wasn't in basement to smell anything no work was done that day on our Reno
2/20 - Called people's gas to come out because I could still smell gas. Gentlemen came and found leak by old valve and water heater, was able to make a few adjustments to temporarily stop leak and did diagnostics again and found no issue.
I called right away plumber to let them know their equipment was problematic and request a refund on the diagnostic work they weren't able to do. In my opinion, it isn't safe to state you can clearly diagnose and repair a gas leak if you are not able to diagnose it. The person I spoke with (the man who did the repair and who I was speaking with on the phone) screamed at me that the gas company should have cut off my gas so Right Away plumbing could do the job. He said he was going to try to get the guy who fixed the issue for us from people's gas fired. Said he would send some money back though after I made it clear I would be escalating this as I felt this is a very unsafe way to do business.
I called 3/11/2020 because we had not received money back for the diagnostic work. I let him know we have a document from the gas company with what work they diagnose and fixed for us. Plumber again was very combative and laughed and said he was waiting on a lawyer (not sure why???) and he didn't care who I complain to about the problem with his service.
We have a baby and live above where the gas leaks were. I can't believe this company's reactions or response to their error that could have left us in a dangerous position. To this date we have not received the full refund for the diagnostic work that was unable to be completed, or safely.
We have used Right Away Plumbing over the last few years and each time has been a great experience. Our most recent project was replacing our water heater. Jorge came out to inspect the issue with our water heater, explain our options, and helped find the best solution for our home.
He also identified a serious pipe issue that we hadn't, and wouldn't have, noticed and which would have resulted in major damage if we left it unattended. He and his team arrived promptly for the various appointments and gave us clear estimates of how long the projects would take so we could plan for having no water.
Highly recommend!
We've found our forever plumber!
Woke up to our sump pump running continuously and producing a really strong electrical smell from the pit. Unplugged it immediately and first called a different plumbing service that was recommended by a local Facebook group.... That other plumber's answering service said they would have a plumber call me back. I got tired of waiting for them after a while, so I called Right Away who was able to actually dispatch someone *right away* and Jorge arrived within the hour.
He replaced the dead sump, did a check of our entire system and found a related issue, fixed that, and also installed some other parts throughout the house to help keep things flowing smoothly. All of the work was done fast (but not in a way where I felt like he rushed) and for a cost less than an earlier quote I had for just a sump replacement without diagnostic or preventive work.
Jorge happily described all of the work he was doing and showed a real passion for his work and pride of a job well done.
Friendly, patient, passionate, reasonable prices, and no extra charge for working on Saturday! With overwhelming many options for plumbers in Chicago, I'm glad to have landed on someone I can trust.
Jennifer T.
08/08/2019 12:00:00 SA
Called to request quote. Called again the next day to confirm quote after technician gave me outrageous quote below. Both times confirmed that it should've been less than half of what was told on site.
Guy goes on-site to unclog sink, and charges $400. And then toilet valve rebalance for $340 but discounted at $197. Total costs over $600 because of credit card fees.
These guys must be rich unclogging sinks and rebalancing the valve handle for this much. Taking less than an hour. I am remote from my property and wanted to get it over with. Hard pill to swallow.
I have hired Jorge from Right Away twice for separate issues. He arrived on time, was efficient, and provided a good explanation of the issue and his recommendations. I would recommend the company and will use them again in the future.
The tub and sink in my guest bath were stopped up and a neighbor recommended Right Away Plumbing. First, they didn't show up right away by a long shot and secondly, they charged a fortune for work that last under an hour ($640!). Then I asked for an estimate for a leak they found in the sink. When I finally received it, I was shocked at the price (close to $2k). Found someone else who charged me $125! This place is a rip off in my humble opinion.
Called to get quote for installing 2 tubs and 2 water closets. The job was to install a regular tub not a jacuzzi and the toilets are the same floor mounted toilets we all have in our homes. The guy tells me he needs to see the new and existing tubs and the toilets. Right away he started by telling me the drains may be different. Apparently, he's used to people thinking there must be something extraordinarily different in your regular homedepot. With that I can tell he's a high priced scammer. I'm an architect and deal with contractors all day long. Don't use this guy.
the best plumber Relaible trusted great job experience best customer service will recommend
Right away plumbing and hvac are the best, I have used them few times for my clogged toilet and heating they are the best fast, clean and very professiona I highly recommend them.
Thank you
Ginnette H.
11/05/2020 12:00:00 SA
I don't usually post reviews but given the technical
Incompetence of this company and the unnecessary headache this cost me I felt compelled to warn others.
I wasn't getting enough hot water in my house so I called these guys to take a look. They did an inspection and told me nothing was wrong. In fact they pointed out an error on my part in how I was using the shower faucet. This cost me about $300 - a tad expensive but it was my fault so I didn't complain. Everything was working great again!
They then recommended I have someone clean/service my tankless water heater as it needs to be done annually. During that process they inexplicably disconnected the small (second) water heater I had downstairs. They said I didn't need it. I trusted they were the experts so agreed.
From that moment forward it was a disaster - the showers upstairs would run cold after two minutes. This issue didn't happen until AFTER they serviced the upstairs tank and disconnected the second tank. I called them back out. At the same time my furnace broke so I asked them to take a look at the furnace while they were here.
Tony said he figured out the issue the cold and hot water pipes were mixing. I asked if it could be anything to do with the previous gentleman messing with the other water tank and disconnecting something. He quickly shot me down that this wasn't related. He said we would need to rip up the ceilings and walls of my house to find the location of the mix and it would cost between $20k and $40k. My home isn't even a year older btw.
The furnace he said we needed to order all these parts that were broken. Again the furnace isn't even a year old.
In the end I did what I should have done all along. I called another HVAC specialist and another plumber.
The 1st company told me immediately that it was a super easy fix for the heat. A spider crawled into the furnace and was disrupting the flame pattern. It took literally 10 mins to fix and cost $89. I asked him about the super expensive parts that Tony told me needed to be replaced. He just shook his head and laughed. He assured me NOTHING needed to be replaced - it's a brand new furnace.
Next the other plumbers came out. My instincts were right - during the servicing I had been sold the week before they had indeed opened a valve causing cold water from the kitchen to mix with the rest of the house. Turns out I didn't need $40k worth of work - just five minutes and $129 for someone to fix what this company caused!!
This has been an absolutely disastrous encounter. The people at the company were pleasant but completely and utterly incompetent. I am not posting this review to be nasty but simply to warn other unsuspecting customers to give these guys a miss.
Edit to respond:
** You charged me over $500 in total for the first two trips. It would be crazy to charge me the 3rd time considering you created the issue.
Secondly, as stated another company fixed the problem in 10 minutes and confirmed that it is was because of what you did. That hardly seems like bad plumbing to me.
Finally, the fact that you respond in a hostile way to your customers on a public forum doesn't reflect well on you. Just thank people for their feedback and try to do better. Feedback is a gift!!! **
We wont ever use them again.
2/18 - confirmed gas leak in basement with workers in home, called plumber (Right Away Plumbing, Heating and Cooling) to diagnose and fix. They were having trouble with finding the leaks using their tools and said they found a leak where I couldn't smell anything. Trusting their expertise, we agreed to a repair.
2/18 - paid for diagnostic and repair work from plumber
2/19 - wasn't in basement to smell anything no work was done that day on our Reno
2/20 - Called people's gas to come out because I could still smell gas. Gentlemen came and found leak by old valve and water heater, was able to make a few adjustments to temporarily stop leak and did diagnostics again and found no issue.
I called right away plumber to let them know their equipment was problematic and request a refund on the diagnostic work they weren't able to do. In my opinion, it isn't safe to state you can clearly diagnose and repair a gas leak if you are not able to diagnose it. The person I spoke with (the man who did the repair and who I was speaking with on the phone) screamed at me that the gas company should have cut off my gas so Right Away plumbing could do the job. He said he was going to try to get the guy who fixed the issue for us from people's gas fired. Said he would send some money back though after I made it clear I would be escalating this as I felt this is a very unsafe way to do business.
I called 3/11/2020 because we had not received money back for the diagnostic work. I let him know we have a document from the gas company with what work they diagnose and fixed for us. Plumber again was very combative and laughed and said he was waiting on a lawyer (not sure why???) and he didn't care who I complain to about the problem with his service.
We have a baby and live above where the gas leaks were. I can't believe this company's reactions or response to their error that could have left us in a dangerous position. To this date we have not received the full refund for the diagnostic work that was unable to be completed, or safely.
We have used Right Away Plumbing over the last few years and each time has been a great experience. Our most recent project was replacing our water heater. Jorge came out to inspect the issue with our water heater, explain our options, and helped find the best solution for our home.
He also identified a serious pipe issue that we hadn't, and wouldn't have, noticed and which would have resulted in major damage if we left it unattended. He and his team arrived promptly for the various appointments and gave us clear estimates of how long the projects would take so we could plan for having no water.
Highly recommend!
We've found our forever plumber!
Woke up to our sump pump running continuously and producing a really strong electrical smell from the pit. Unplugged it immediately and first called a different plumbing service that was recommended by a local Facebook group.... That other plumber's answering service said they would have a plumber call me back. I got tired of waiting for them after a while, so I called Right Away who was able to actually dispatch someone *right away* and Jorge arrived within the hour.
He replaced the dead sump, did a check of our entire system and found a related issue, fixed that, and also installed some other parts throughout the house to help keep things flowing smoothly. All of the work was done fast (but not in a way where I felt like he rushed) and for a cost less than an earlier quote I had for just a sump replacement without diagnostic or preventive work.
Jorge happily described all of the work he was doing and showed a real passion for his work and pride of a job well done.
Friendly, patient, passionate, reasonable prices, and no extra charge for working on Saturday! With overwhelming many options for plumbers in Chicago, I'm glad to have landed on someone I can trust.
Jennifer T.
08/08/2019 12:00:00 SA
Called to request quote. Called again the next day to confirm quote after technician gave me outrageous quote below. Both times confirmed that it should've been less than half of what was told on site.
Guy goes on-site to unclog sink, and charges $400. And then toilet valve rebalance for $340 but discounted at $197. Total costs over $600 because of credit card fees.
These guys must be rich unclogging sinks and rebalancing the valve handle for this much. Taking less than an hour. I am remote from my property and wanted to get it over with. Hard pill to swallow.
I have hired Jorge from Right Away twice for separate issues. He arrived on time, was efficient, and provided a good explanation of the issue and his recommendations. I would recommend the company and will use them again in the future.
The tub and sink in my guest bath were stopped up and a neighbor recommended Right Away Plumbing. First, they didn't show up right away by a long shot and secondly, they charged a fortune for work that last under an hour ($640!). Then I asked for an estimate for a leak they found in the sink. When I finally received it, I was shocked at the price (close to $2k). Found someone else who charged me $125! This place is a rip off in my humble opinion.
Called to get quote for installing 2 tubs and 2 water closets. The job was to install a regular tub not a jacuzzi and the toilets are the same floor mounted toilets we all have in our homes. The guy tells me he needs to see the new and existing tubs and the toilets. Right away he started by telling me the drains may be different. Apparently, he's used to people thinking there must be something extraordinarily different in your regular homedepot. With that I can tell he's a high priced scammer. I'm an architect and deal with contractors all day long. Don't use this guy.
the best plumber Relaible trusted great job experience best customer service will recommend
Right away plumbing and hvac are the best, I have used them few times for my clogged toilet and heating they are the best fast, clean and very professiona I highly recommend them.
Thank you
Ginnette H.
11/05/2020 12:00:00 SA
I don't usually post reviews but given the technical
Incompetence of this company and the unnecessary headache this cost me I felt compelled to warn others.
I wasn't getting enough hot water in my house so I called these guys to take a look. They did an inspection and told me nothing was wrong. In fact they pointed out an error on my part in how I was using the shower faucet. This cost me about $300 - a tad expensive but it was my fault so I didn't complain. Everything was working great again!
They then recommended I have someone clean/service my tankless water heater as it needs to be done annually. During that process they inexplicably disconnected the small (second) water heater I had downstairs. They said I didn't need it. I trusted they were the experts so agreed.
From that moment forward it was a disaster - the showers upstairs would run cold after two minutes. This issue didn't happen until AFTER they serviced the upstairs tank and disconnected the second tank. I called them back out. At the same time my furnace broke so I asked them to take a look at the furnace while they were here.
Tony said he figured out the issue the cold and hot water pipes were mixing. I asked if it could be anything to do with the previous gentleman messing with the other water tank and disconnecting something. He quickly shot me down that this wasn't related. He said we would need to rip up the ceilings and walls of my house to find the location of the mix and it would cost between $20k and $40k. My home isn't even a year older btw.
The furnace he said we needed to order all these parts that were broken. Again the furnace isn't even a year old.
In the end I did what I should have done all along. I called another HVAC specialist and another plumber.
The 1st company told me immediately that it was a super easy fix for the heat. A spider crawled into the furnace and was disrupting the flame pattern. It took literally 10 mins to fix and cost $89. I asked him about the super expensive parts that Tony told me needed to be replaced. He just shook his head and laughed. He assured me NOTHING needed to be replaced - it's a brand new furnace.
Next the other plumbers came out. My instincts were right - during the servicing I had been sold the week before they had indeed opened a valve causing cold water from the kitchen to mix with the rest of the house. Turns out I didn't need $40k worth of work - just five minutes and $129 for someone to fix what this company caused!!
This has been an absolutely disastrous encounter. The people at the company were pleasant but completely and utterly incompetent. I am not posting this review to be nasty but simply to warn other unsuspecting customers to give these guys a miss.
Edit to respond:
** You charged me over $500 in total for the first two trips. It would be crazy to charge me the 3rd time considering you created the issue.
Secondly, as stated another company fixed the problem in 10 minutes and confirmed that it is was because of what you did. That hardly seems like bad plumbing to me.
Finally, the fact that you respond in a hostile way to your customers on a public forum doesn't reflect well on you. Just thank people for their feedback and try to do better. Feedback is a gift!!! **
We wont ever use them again.
2/18 - confirmed gas leak in basement with workers in home, called plumber (Right Away Plumbing, Heating and Cooling) to diagnose and fix. They were having trouble with finding the leaks using their tools and said they found a leak where I couldn't smell anything. Trusting their expertise, we agreed to a repair.
2/18 - paid for diagnostic and repair work from plumber
2/19 - wasn't in basement to smell anything no work was done that day on our Reno
2/20 - Called people's gas to come out because I could still smell gas. Gentlemen came and found leak by old valve and water heater, was able to make a few adjustments to temporarily stop leak and did diagnostics again and found no issue.
I called right away plumber to let them know their equipment was problematic and request a refund on the diagnostic work they weren't able to do. In my opinion, it isn't safe to state you can clearly diagnose and repair a gas leak if you are not able to diagnose it. The person I spoke with (the man who did the repair and who I was speaking with on the phone) screamed at me that the gas company should have cut off my gas so Right Away plumbing could do the job. He said he was going to try to get the guy who fixed the issue for us from people's gas fired. Said he would send some money back though after I made it clear I would be escalating this as I felt this is a very unsafe way to do business.
I called 3/11/2020 because we had not received money back for the diagnostic work. I let him know we have a document from the gas company with what work they diagnose and fixed for us. Plumber again was very combative and laughed and said he was waiting on a lawyer (not sure why???) and he didn't care who I complain to about the problem with his service.
We have a baby and live above where the gas leaks were. I can't believe this company's reactions or response to their error that could have left us in a dangerous position. To this date we have not received the full refund for the diagnostic work that was unable to be completed, or safely.
We have used Right Away Plumbing over the last few years and each time has been a great experience. Our most recent project was replacing our water heater. Jorge came out to inspect the issue with our water heater, explain our options, and helped find the best solution for our home.
He also identified a serious pipe issue that we hadn't, and wouldn't have, noticed and which would have resulted in major damage if we left it unattended. He and his team arrived promptly for the various appointments and gave us clear estimates of how long the projects would take so we could plan for having no water.
Highly recommend!
We've found our forever plumber!
Woke up to our sump pump running continuously and producing a really strong electrical smell from the pit. Unplugged it immediately and first called a different plumbing service that was recommended by a local Facebook group.... That other plumber's answering service said they would have a plumber call me back. I got tired of waiting for them after a while, so I called Right Away who was able to actually dispatch someone *right away* and Jorge arrived within the hour.
He replaced the dead sump, did a check of our entire system and found a related issue, fixed that, and also installed some other parts throughout the house to help keep things flowing smoothly. All of the work was done fast (but not in a way where I felt like he rushed) and for a cost less than an earlier quote I had for just a sump replacement without diagnostic or preventive work.
Jorge happily described all of the work he was doing and showed a real passion for his work and pride of a job well done.
Friendly, patient, passionate, reasonable prices, and no extra charge for working on Saturday! With overwhelming many options for plumbers in Chicago, I'm glad to have landed on someone I can trust.
Jennifer T.
08/08/2019 12:00:00 SA
Called to request quote. Called again the next day to confirm quote after technician gave me outrageous quote below. Both times confirmed that it should've been less than half of what was told on site.
Guy goes on-site to unclog sink, and charges $400. And then toilet valve rebalance for $340 but discounted at $197. Total costs over $600 because of credit card fees.
These guys must be rich unclogging sinks and rebalancing the valve handle for this much. Taking less than an hour. I am remote from my property and wanted to get it over with. Hard pill to swallow.
I have hired Jorge from Right Away twice for separate issues. He arrived on time, was efficient, and provided a good explanation of the issue and his recommendations. I would recommend the company and will use them again in the future.
The tub and sink in my guest bath were stopped up and a neighbor recommended Right Away Plumbing. First, they didn't show up right away by a long shot and secondly, they charged a fortune for work that last under an hour ($640!). Then I asked for an estimate for a leak they found in the sink. When I finally received it, I was shocked at the price (close to $2k). Found someone else who charged me $125! This place is a rip off in my humble opinion.
Called to get quote for installing 2 tubs and 2 water closets. The job was to install a regular tub not a jacuzzi and the toilets are the same floor mounted toilets we all have in our homes. The guy tells me he needs to see the new and existing tubs and the toilets. Right away he started by telling me the drains may be different. Apparently, he's used to people thinking there must be something extraordinarily different in your regular homedepot. With that I can tell he's a high priced scammer. I'm an architect and deal with contractors all day long. Don't use this guy.
the best plumber Relaible trusted great job experience best customer service will recommend
Right away plumbing and hvac are the best, I have used them few times for my clogged toilet and heating they are the best fast, clean and very professiona I highly recommend them.
Thank you
Ginnette H.
11/05/2020 12:00:00 SA
I don't usually post reviews but given the technical
Incompetence of this company and the unnecessary headache this cost me I felt compelled to warn others.
I wasn't getting enough hot water in my house so I called these guys to take a look. They did an inspection and told me nothing was wrong. In fact they pointed out an error on my part in how I was using the shower faucet. This cost me about $300 - a tad expensive but it was my fault so I didn't complain. Everything was working great again!
They then recommended I have someone clean/service my tankless water heater as it needs to be done annually. During that process they inexplicably disconnected the small (second) water heater I had downstairs. They said I didn't need it. I trusted they were the experts so agreed.
From that moment forward it was a disaster - the showers upstairs would run cold after two minutes. This issue didn't happen until AFTER they serviced the upstairs tank and disconnected the second tank. I called them back out. At the same time my furnace broke so I asked them to take a look at the furnace while they were here.
Tony said he figured out the issue the cold and hot water pipes were mixing. I asked if it could be anything to do with the previous gentleman messing with the other water tank and disconnecting something. He quickly shot me down that this wasn't related. He said we would need to rip up the ceilings and walls of my house to find the location of the mix and it would cost between $20k and $40k. My home isn't even a year older btw.
The furnace he said we needed to order all these parts that were broken. Again the furnace isn't even a year old.
In the end I did what I should have done all along. I called another HVAC specialist and another plumber.
The 1st company told me immediately that it was a super easy fix for the heat. A spider crawled into the furnace and was disrupting the flame pattern. It took literally 10 mins to fix and cost $89. I asked him about the super expensive parts that Tony told me needed to be replaced. He just shook his head and laughed. He assured me NOTHING needed to be replaced - it's a brand new furnace.
Next the other plumbers came out. My instincts were right - during the servicing I had been sold the week before they had indeed opened a valve causing cold water from the kitchen to mix with the rest of the house. Turns out I didn't need $40k worth of work - just five minutes and $129 for someone to fix what this company caused!!
This has been an absolutely disastrous encounter. The people at the company were pleasant but completely and utterly incompetent. I am not posting this review to be nasty but simply to warn other unsuspecting customers to give these guys a miss.
Edit to respond:
** You charged me over $500 in total for the first two trips. It would be crazy to charge me the 3rd time considering you created the issue.
Secondly, as stated another company fixed the problem in 10 minutes and confirmed that it is was because of what you did. That hardly seems like bad plumbing to me.
Finally, the fact that you respond in a hostile way to your customers on a public forum doesn't reflect well on you. Just thank people for their feedback and try to do better. Feedback is a gift!!! **
We wont ever use them again.
2/18 - confirmed gas leak in basement with workers in home, called plumber (Right Away Plumbing, Heating and Cooling) to diagnose and fix. They were having trouble with finding the leaks using their tools and said they found a leak where I couldn't smell anything. Trusting their expertise, we agreed to a repair.
2/18 - paid for diagnostic and repair work from plumber
2/19 - wasn't in basement to smell anything no work was done that day on our Reno
2/20 - Called people's gas to come out because I could still smell gas. Gentlemen came and found leak by old valve and water heater, was able to make a few adjustments to temporarily stop leak and did diagnostics again and found no issue.
I called right away plumber to let them know their equipment was problematic and request a refund on the diagnostic work they weren't able to do. In my opinion, it isn't safe to state you can clearly diagnose and repair a gas leak if you are not able to diagnose it. The person I spoke with (the man who did the repair and who I was speaking with on the phone) screamed at me that the gas company should have cut off my gas so Right Away plumbing could do the job. He said he was going to try to get the guy who fixed the issue for us from people's gas fired. Said he would send some money back though after I made it clear I would be escalating this as I felt this is a very unsafe way to do business.
I called 3/11/2020 because we had not received money back for the diagnostic work. I let him know we have a document from the gas company with what work they diagnose and fixed for us. Plumber again was very combative and laughed and said he was waiting on a lawyer (not sure why???) and he didn't care who I complain to about the problem with his service.
We have a baby and live above where the gas leaks were. I can't believe this company's reactions or response to their error that could have left us in a dangerous position. To this date we have not received the full refund for the diagnostic work that was unable to be completed, or safely.
We have used Right Away Plumbing over the last few years and each time has been a great experience. Our most recent project was replacing our water heater. Jorge came out to inspect the issue with our water heater, explain our options, and helped find the best solution for our home.
He also identified a serious pipe issue that we hadn't, and wouldn't have, noticed and which would have resulted in major damage if we left it unattended. He and his team arrived promptly for the various appointments and gave us clear estimates of how long the projects would take so we could plan for having no water.
Highly recommend!
We've found our forever plumber!
Woke up to our sump pump running continuously and producing a really strong electrical smell from the pit. Unplugged it immediately and first called a different plumbing service that was recommended by a local Facebook group.... That other plumber's answering service said they would have a plumber call me back. I got tired of waiting for them after a while, so I called Right Away who was able to actually dispatch someone *right away* and Jorge arrived within the hour.
He replaced the dead sump, did a check of our entire system and found a related issue, fixed that, and also installed some other parts throughout the house to help keep things flowing smoothly. All of the work was done fast (but not in a way where I felt like he rushed) and for a cost less than an earlier quote I had for just a sump replacement without diagnostic or preventive work.
Jorge happily described all of the work he was doing and showed a real passion for his work and pride of a job well done.
Friendly, patient, passionate, reasonable prices, and no extra charge for working on Saturday! With overwhelming many options for plumbers in Chicago, I'm glad to have landed on someone I can trust.
Jennifer T.
08/08/2019 12:00:00 SA
Called to request quote. Called again the next day to confirm quote after technician gave me outrageous quote below. Both times confirmed that it should've been less than half of what was told on site.
Guy goes on-site to unclog sink, and charges $400. And then toilet valve rebalance for $340 but discounted at $197. Total costs over $600 because of credit card fees.
These guys must be rich unclogging sinks and rebalancing the valve handle for this much. Taking less than an hour. I am remote from my property and wanted to get it over with. Hard pill to swallow.
I have hired Jorge from Right Away twice for separate issues. He arrived on time, was efficient, and provided a good explanation of the issue and his recommendations. I would recommend the company and will use them again in the future.
The tub and sink in my guest bath were stopped up and a neighbor recommended Right Away Plumbing. First, they didn't show up right away by a long shot and secondly, they charged a fortune for work that last under an hour ($640!). Then I asked for an estimate for a leak they found in the sink. When I finally received it, I was shocked at the price (close to $2k). Found someone else who charged me $125! This place is a rip off in my humble opinion.
Called to get quote for installing 2 tubs and 2 water closets. The job was to install a regular tub not a jacuzzi and the toilets are the same floor mounted toilets we all have in our homes. The guy tells me he needs to see the new and existing tubs and the toilets. Right away he started by telling me the drains may be different. Apparently, he's used to people thinking there must be something extraordinarily different in your regular homedepot. With that I can tell he's a high priced scammer. I'm an architect and deal with contractors all day long. Don't use this guy.
the best plumber Relaible trusted great job experience best customer service will recommend
Right away plumbing and hvac are the best, I have used them few times for my clogged toilet and heating they are the best fast, clean and very professiona I highly recommend them.
Thank you
Ginnette H.
11/05/2020 12:00:00 SA
I don't usually post reviews but given the technical
Incompetence of this company and the unnecessary headache this cost me I felt compelled to warn others.
I wasn't getting enough hot water in my house so I called these guys to take a look. They did an inspection and told me nothing was wrong. In fact they pointed out an error on my part in how I was using the shower faucet. This cost me about $300 - a tad expensive but it was my fault so I didn't complain. Everything was working great again!
They then recommended I have someone clean/service my tankless water heater as it needs to be done annually. During that process they inexplicably disconnected the small (second) water heater I had downstairs. They said I didn't need it. I trusted they were the experts so agreed.
From that moment forward it was a disaster - the showers upstairs would run cold after two minutes. This issue didn't happen until AFTER they serviced the upstairs tank and disconnected the second tank. I called them back out. At the same time my furnace broke so I asked them to take a look at the furnace while they were here.
Tony said he figured out the issue the cold and hot water pipes were mixing. I asked if it could be anything to do with the previous gentleman messing with the other water tank and disconnecting something. He quickly shot me down that this wasn't related. He said we would need to rip up the ceilings and walls of my house to find the location of the mix and it would cost between $20k and $40k. My home isn't even a year older btw.
The furnace he said we needed to order all these parts that were broken. Again the furnace isn't even a year old.
In the end I did what I should have done all along. I called another HVAC specialist and another plumber.
The 1st company told me immediately that it was a super easy fix for the heat. A spider crawled into the furnace and was disrupting the flame pattern. It took literally 10 mins to fix and cost $89. I asked him about the super expensive parts that Tony told me needed to be replaced. He just shook his head and laughed. He assured me NOTHING needed to be replaced - it's a brand new furnace.
Next the other plumbers came out. My instincts were right - during the servicing I had been sold the week before they had indeed opened a valve causing cold water from the kitchen to mix with the rest of the house. Turns out I didn't need $40k worth of work - just five minutes and $129 for someone to fix what this company caused!!
This has been an absolutely disastrous encounter. The people at the company were pleasant but completely and utterly incompetent. I am not posting this review to be nasty but simply to warn other unsuspecting customers to give these guys a miss.
Edit to respond:
** You charged me over $500 in total for the first two trips. It would be crazy to charge me the 3rd time considering you created the issue.
Secondly, as stated another company fixed the problem in 10 minutes and confirmed that it is was because of what you did. That hardly seems like bad plumbing to me.
Finally, the fact that you respond in a hostile way to your customers on a public forum doesn't reflect well on you. Just thank people for their feedback and try to do better. Feedback is a gift!!! **
We wont ever use them again.
2/18 - confirmed gas leak in basement with workers in home, called plumber (Right Away Plumbing, Heating and Cooling) to diagnose and fix. They were having trouble with finding the leaks using their tools and said they found a leak where I couldn't smell anything. Trusting their expertise, we agreed to a repair.
2/18 - paid for diagnostic and repair work from plumber
2/19 - wasn't in basement to smell anything no work was done that day on our Reno
2/20 - Called people's gas to come out because I could still smell gas. Gentlemen came and found leak by old valve and water heater, was able to make a few adjustments to temporarily stop leak and did diagnostics again and found no issue.
I called right away plumber to let them know their equipment was problematic and request a refund on the diagnostic work they weren't able to do. In my opinion, it isn't safe to state you can clearly diagnose and repair a gas leak if you are not able to diagnose it. The person I spoke with (the man who did the repair and who I was speaking with on the phone) screamed at me that the gas company should have cut off my gas so Right Away plumbing could do the job. He said he was going to try to get the guy who fixed the issue for us from people's gas fired. Said he would send some money back though after I made it clear I would be escalating this as I felt this is a very unsafe way to do business.
I called 3/11/2020 because we had not received money back for the diagnostic work. I let him know we have a document from the gas company with what work they diagnose and fixed for us. Plumber again was very combative and laughed and said he was waiting on a lawyer (not sure why???) and he didn't care who I complain to about the problem with his service.
We have a baby and live above where the gas leaks were. I can't believe this company's reactions or response to their error that could have left us in a dangerous position. To this date we have not received the full refund for the diagnostic work that was unable to be completed, or safely.
We have used Right Away Plumbing over the last few years and each time has been a great experience. Our most recent project was replacing our water heater. Jorge came out to inspect the issue with our water heater, explain our options, and helped find the best solution for our home.
He also identified a serious pipe issue that we hadn't, and wouldn't have, noticed and which would have resulted in major damage if we left it unattended. He and his team arrived promptly for the various appointments and gave us clear estimates of how long the projects would take so we could plan for having no water.
Highly recommend!
We've found our forever plumber!
Woke up to our sump pump running continuously and producing a really strong electrical smell from the pit. Unplugged it immediately and first called a different plumbing service that was recommended by a local Facebook group.... That other plumber's answering service said they would have a plumber call me back. I got tired of waiting for them after a while, so I called Right Away who was able to actually dispatch someone *right away* and Jorge arrived within the hour.
He replaced the dead sump, did a check of our entire system and found a related issue, fixed that, and also installed some other parts throughout the house to help keep things flowing smoothly. All of the work was done fast (but not in a way where I felt like he rushed) and for a cost less than an earlier quote I had for just a sump replacement without diagnostic or preventive work.
Jorge happily described all of the work he was doing and showed a real passion for his work and pride of a job well done.
Friendly, patient, passionate, reasonable prices, and no extra charge for working on Saturday! With overwhelming many options for plumbers in Chicago, I'm glad to have landed on someone I can trust.
Jennifer T.
08/08/2019 12:00:00 SA
Called to request quote. Called again the next day to confirm quote after technician gave me outrageous quote below. Both times confirmed that it should've been less than half of what was told on site.
Guy goes on-site to unclog sink, and charges $400. And then toilet valve rebalance for $340 but discounted at $197. Total costs over $600 because of credit card fees.
These guys must be rich unclogging sinks and rebalancing the valve handle for this much. Taking less than an hour. I am remote from my property and wanted to get it over with. Hard pill to swallow.
I have hired Jorge from Right Away twice for separate issues. He arrived on time, was efficient, and provided a good explanation of the issue and his recommendations. I would recommend the company and will use them again in the future.
The tub and sink in my guest bath were stopped up and a neighbor recommended Right Away Plumbing. First, they didn't show up right away by a long shot and secondly, they charged a fortune for work that last under an hour ($640!). Then I asked for an estimate for a leak they found in the sink. When I finally received it, I was shocked at the price (close to $2k). Found someone else who charged me $125! This place is a rip off in my humble opinion.
Called to get quote for installing 2 tubs and 2 water closets. The job was to install a regular tub not a jacuzzi and the toilets are the same floor mounted toilets we all have in our homes. The guy tells me he needs to see the new and existing tubs and the toilets. Right away he started by telling me the drains may be different. Apparently, he's used to people thinking there must be something extraordinarily different in your regular homedepot. With that I can tell he's a high priced scammer. I'm an architect and deal with contractors all day long. Don't use this guy.
the best plumber Relaible trusted great job experience best customer service will recommend
Right away plumbing and hvac are the best, I have used them few times for my clogged toilet and heating they are the best fast, clean and very professiona I highly recommend them.
Thank you
Ginnette H.
11/05/2020 12:00:00 SA
I don't usually post reviews but given the technical
Incompetence of this company and the unnecessary headache this cost me I felt compelled to warn others.
I wasn't getting enough hot water in my house so I called these guys to take a look. They did an inspection and told me nothing was wrong. In fact they pointed out an error on my part in how I was using the shower faucet. This cost me about $300 - a tad expensive but it was my fault so I didn't complain. Everything was working great again!
They then recommended I have someone clean/service my tankless water heater as it needs to be done annually. During that process they inexplicably disconnected the small (second) water heater I had downstairs. They said I didn't need it. I trusted they were the experts so agreed.
From that moment forward it was a disaster - the showers upstairs would run cold after two minutes. This issue didn't happen until AFTER they serviced the upstairs tank and disconnected the second tank. I called them back out. At the same time my furnace broke so I asked them to take a look at the furnace while they were here.
Tony said he figured out the issue the cold and hot water pipes were mixing. I asked if it could be anything to do with the previous gentleman messing with the other water tank and disconnecting something. He quickly shot me down that this wasn't related. He said we would need to rip up the ceilings and walls of my house to find the location of the mix and it would cost between $20k and $40k. My home isn't even a year older btw.
The furnace he said we needed to order all these parts that were broken. Again the furnace isn't even a year old.
In the end I did what I should have done all along. I called another HVAC specialist and another plumber.
The 1st company told me immediately that it was a super easy fix for the heat. A spider crawled into the furnace and was disrupting the flame pattern. It took literally 10 mins to fix and cost $89. I asked him about the super expensive parts that Tony told me needed to be replaced. He just shook his head and laughed. He assured me NOTHING needed to be replaced - it's a brand new furnace.
Next the other plumbers came out. My instincts were right - during the servicing I had been sold the week before they had indeed opened a valve causing cold water from the kitchen to mix with the rest of the house. Turns out I didn't need $40k worth of work - just five minutes and $129 for someone to fix what this company caused!!
This has been an absolutely disastrous encounter. The people at the company were pleasant but completely and utterly incompetent. I am not posting this review to be nasty but simply to warn other unsuspecting customers to give these guys a miss.
Edit to respond:
** You charged me over $500 in total for the first two trips. It would be crazy to charge me the 3rd time considering you created the issue.
Secondly, as stated another company fixed the problem in 10 minutes and confirmed that it is was because of what you did. That hardly seems like bad plumbing to me.
Finally, the fact that you respond in a hostile way to your customers on a public forum doesn't reflect well on you. Just thank people for their feedback and try to do better. Feedback is a gift!!! **
We wont ever use them again.
2/18 - confirmed gas leak in basement with workers in home, called plumber (Right Away Plumbing, Heating and Cooling) to diagnose and fix. They were having trouble with finding the leaks using their tools and said they found a leak where I couldn't smell anything. Trusting their expertise, we agreed to a repair.
2/18 - paid for diagnostic and repair work from plumber
2/19 - wasn't in basement to smell anything no work was done that day on our Reno
2/20 - Called people's gas to come out because I could still smell gas. Gentlemen came and found leak by old valve and water heater, was able to make a few adjustments to temporarily stop leak and did diagnostics again and found no issue.
I called right away plumber to let them know their equipment was problematic and request a refund on the diagnostic work they weren't able to do. In my opinion, it isn't safe to state you can clearly diagnose and repair a gas leak if you are not able to diagnose it. The person I spoke with (the man who did the repair and who I was speaking with on the phone) screamed at me that the gas company should have cut off my gas so Right Away plumbing could do the job. He said he was going to try to get the guy who fixed the issue for us from people's gas fired. Said he would send some money back though after I made it clear I would be escalating this as I felt this is a very unsafe way to do business.
I called 3/11/2020 because we had not received money back for the diagnostic work. I let him know we have a document from the gas company with what work they diagnose and fixed for us. Plumber again was very combative and laughed and said he was waiting on a lawyer (not sure why???) and he didn't care who I complain to about the problem with his service.
We have a baby and live above where the gas leaks were. I can't believe this company's reactions or response to their error that could have left us in a dangerous position. To this date we have not received the full refund for the diagnostic work that was unable to be completed, or safely.
We have used Right Away Plumbing over the last few years and each time has been a great experience. Our most recent project was replacing our water heater. Jorge came out to inspect the issue with our water heater, explain our options, and helped find the best solution for our home.
He also identified a serious pipe issue that we hadn't, and wouldn't have, noticed and which would have resulted in major damage if we left it unattended. He and his team arrived promptly for the various appointments and gave us clear estimates of how long the projects would take so we could plan for having no water.
Highly recommend!
We've found our forever plumber!
Woke up to our sump pump running continuously and producing a really strong electrical smell from the pit. Unplugged it immediately and first called a different plumbing service that was recommended by a local Facebook group.... That other plumber's answering service said they would have a plumber call me back. I got tired of waiting for them after a while, so I called Right Away who was able to actually dispatch someone *right away* and Jorge arrived within the hour.
He replaced the dead sump, did a check of our entire system and found a related issue, fixed that, and also installed some other parts throughout the house to help keep things flowing smoothly. All of the work was done fast (but not in a way where I felt like he rushed) and for a cost less than an earlier quote I had for just a sump replacement without diagnostic or preventive work.
Jorge happily described all of the work he was doing and showed a real passion for his work and pride of a job well done.
Friendly, patient, passionate, reasonable prices, and no extra charge for working on Saturday! With overwhelming many options for plumbers in Chicago, I'm glad to have landed on someone I can trust.
Jennifer T.
08/08/2019 12:00:00 SA
Called to request quote. Called again the next day to confirm quote after technician gave me outrageous quote below. Both times confirmed that it should've been less than half of what was told on site.
Guy goes on-site to unclog sink, and charges $400. And then toilet valve rebalance for $340 but discounted at $197. Total costs over $600 because of credit card fees.
These guys must be rich unclogging sinks and rebalancing the valve handle for this much. Taking less than an hour. I am remote from my property and wanted to get it over with. Hard pill to swallow.
I have hired Jorge from Right Away twice for separate issues. He arrived on time, was efficient, and provided a good explanation of the issue and his recommendations. I would recommend the company and will use them again in the future.
The tub and sink in my guest bath were stopped up and a neighbor recommended Right Away Plumbing. First, they didn't show up right away by a long shot and secondly, they charged a fortune for work that last under an hour ($640!). Then I asked for an estimate for a leak they found in the sink. When I finally received it, I was shocked at the price (close to $2k). Found someone else who charged me $125! This place is a rip off in my humble opinion.
Called to get quote for installing 2 tubs and 2 water closets. The job was to install a regular tub not a jacuzzi and the toilets are the same floor mounted toilets we all have in our homes. The guy tells me he needs to see the new and existing tubs and the toilets. Right away he started by telling me the drains may be different. Apparently, he's used to people thinking there must be something extraordinarily different in your regular homedepot. With that I can tell he's a high priced scammer. I'm an architect and deal with contractors all day long. Don't use this guy.
the best plumber Relaible trusted great job experience best customer service will recommend
Right away plumbing and hvac are the best, I have used them few times for my clogged toilet and heating they are the best fast, clean and very professiona I highly recommend them.
Thank you
Ginnette H.
11/05/2020 12:00:00 SA
I don't usually post reviews but given the technical
Incompetence of this company and the unnecessary headache this cost me I felt compelled to warn others.
I wasn't getting enough hot water in my house so I called these guys to take a look. They did an inspection and told me nothing was wrong. In fact they pointed out an error on my part in how I was using the shower faucet. This cost me about $300 - a tad expensive but it was my fault so I didn't complain. Everything was working great again!
They then recommended I have someone clean/service my tankless water heater as it needs to be done annually. During that process they inexplicably disconnected the small (second) water heater I had downstairs. They said I didn't need it. I trusted they were the experts so agreed.
From that moment forward it was a disaster - the showers upstairs would run cold after two minutes. This issue didn't happen until AFTER they serviced the upstairs tank and disconnected the second tank. I called them back out. At the same time my furnace broke so I asked them to take a look at the furnace while they were here.
Tony said he figured out the issue the cold and hot water pipes were mixing. I asked if it could be anything to do with the previous gentleman messing with the other water tank and disconnecting something. He quickly shot me down that this wasn't related. He said we would need to rip up the ceilings and walls of my house to find the location of the mix and it would cost between $20k and $40k. My home isn't even a year older btw.
The furnace he said we needed to order all these parts that were broken. Again the furnace isn't even a year old.
In the end I did what I should have done all along. I called another HVAC specialist and another plumber.
The 1st company told me immediately that it was a super easy fix for the heat. A spider crawled into the furnace and was disrupting the flame pattern. It took literally 10 mins to fix and cost $89. I asked him about the super expensive parts that Tony told me needed to be replaced. He just shook his head and laughed. He assured me NOTHING needed to be replaced - it's a brand new furnace.
Next the other plumbers came out. My instincts were right - during the servicing I had been sold the week before they had indeed opened a valve causing cold water from the kitchen to mix with the rest of the house. Turns out I didn't need $40k worth of work - just five minutes and $129 for someone to fix what this company caused!!
This has been an absolutely disastrous encounter. The people at the company were pleasant but completely and utterly incompetent. I am not posting this review to be nasty but simply to warn other unsuspecting customers to give these guys a miss.
Edit to respond:
** You charged me over $500 in total for the first two trips. It would be crazy to charge me the 3rd time considering you created the issue.
Secondly, as stated another company fixed the problem in 10 minutes and confirmed that it is was because of what you did. That hardly seems like bad plumbing to me.
Finally, the fact that you respond in a hostile way to your customers on a public forum doesn't reflect well on you. Just thank people for their feedback and try to do better. Feedback is a gift!!! **
We wont ever use them again.
2/18 - confirmed gas leak in basement with workers in home, called plumber (Right Away Plumbing, Heating and Cooling) to diagnose and fix. They were having trouble with finding the leaks using their tools and said they found a leak where I couldn't smell anything. Trusting their expertise, we agreed to a repair.
2/18 - paid for diagnostic and repair work from plumber
2/19 - wasn't in basement to smell anything no work was done that day on our Reno
2/20 - Called people's gas to come out because I could still smell gas. Gentlemen came and found leak by old valve and water heater, was able to make a few adjustments to temporarily stop leak and did diagnostics again and found no issue.
I called right away plumber to let them know their equipment was problematic and request a refund on the diagnostic work they weren't able to do. In my opinion, it isn't safe to state you can clearly diagnose and repair a gas leak if you are not able to diagnose it. The person I spoke with (the man who did the repair and who I was speaking with on the phone) screamed at me that the gas company should have cut off my gas so Right Away plumbing could do the job. He said he was going to try to get the guy who fixed the issue for us from people's gas fired. Said he would send some money back though after I made it clear I would be escalating this as I felt this is a very unsafe way to do business.
I called 3/11/2020 because we had not received money back for the diagnostic work. I let him know we have a document from the gas company with what work they diagnose and fixed for us. Plumber again was very combative and laughed and said he was waiting on a lawyer (not sure why???) and he didn't care who I complain to about the problem with his service.
We have a baby and live above where the gas leaks were. I can't believe this company's reactions or response to their error that could have left us in a dangerous position. To this date we have not received the full refund for the diagnostic work that was unable to be completed, or safely.
We have used Right Away Plumbing over the last few years and each time has been a great experience. Our most recent project was replacing our water heater. Jorge came out to inspect the issue with our water heater, explain our options, and helped find the best solution for our home.
He also identified a serious pipe issue that we hadn't, and wouldn't have, noticed and which would have resulted in major damage if we left it unattended. He and his team arrived promptly for the various appointments and gave us clear estimates of how long the projects would take so we could plan for having no water.
Highly recommend!
We've found our forever plumber!
Woke up to our sump pump running continuously and producing a really strong electrical smell from the pit. Unplugged it immediately and first called a different plumbing service that was recommended by a local Facebook group.... That other plumber's answering service said they would have a plumber call me back. I got tired of waiting for them after a while, so I called Right Away who was able to actually dispatch someone *right away* and Jorge arrived within the hour.
He replaced the dead sump, did a check of our entire system and found a related issue, fixed that, and also installed some other parts throughout the house to help keep things flowing smoothly. All of the work was done fast (but not in a way where I felt like he rushed) and for a cost less than an earlier quote I had for just a sump replacement without diagnostic or preventive work.
Jorge happily described all of the work he was doing and showed a real passion for his work and pride of a job well done.
Friendly, patient, passionate, reasonable prices, and no extra charge for working on Saturday! With overwhelming many options for plumbers in Chicago, I'm glad to have landed on someone I can trust.
Jennifer T.
08/08/2019 12:00:00 SA
Called to request quote. Called again the next day to confirm quote after technician gave me outrageous quote below. Both times confirmed that it should've been less than half of what was told on site.
Guy goes on-site to unclog sink, and charges $400. And then toilet valve rebalance for $340 but discounted at $197. Total costs over $600 because of credit card fees.
These guys must be rich unclogging sinks and rebalancing the valve handle for this much. Taking less than an hour. I am remote from my property and wanted to get it over with. Hard pill to swallow.
I have hired Jorge from Right Away twice for separate issues. He arrived on time, was efficient, and provided a good explanation of the issue and his recommendations. I would recommend the company and will use them again in the future.
The tub and sink in my guest bath were stopped up and a neighbor recommended Right Away Plumbing. First, they didn't show up right away by a long shot and secondly, they charged a fortune for work that last under an hour ($640!). Then I asked for an estimate for a leak they found in the sink. When I finally received it, I was shocked at the price (close to $2k). Found someone else who charged me $125! This place is a rip off in my humble opinion.
Called to get quote for installing 2 tubs and 2 water closets. The job was to install a regular tub not a jacuzzi and the toilets are the same floor mounted toilets we all have in our homes. The guy tells me he needs to see the new and existing tubs and the toilets. Right away he started by telling me the drains may be different. Apparently, he's used to people thinking there must be something extraordinarily different in your regular homedepot. With that I can tell he's a high priced scammer. I'm an architect and deal with contractors all day long. Don't use this guy.
the best plumber Relaible trusted great job experience best customer service will recommend
Right away plumbing and hvac are the best, I have used them few times for my clogged toilet and heating they are the best fast, clean and very professiona I highly recommend them.
Thank you
Ginnette H.
11/05/2020 12:00:00 SA
I don't usually post reviews but given the technical
Incompetence of this company and the unnecessary headache this cost me I felt compelled to warn others.
I wasn't getting enough hot water in my house so I called these guys to take a look. They did an inspection and told me nothing was wrong. In fact they pointed out an error on my part in how I was using the shower faucet. This cost me about $300 - a tad expensive but it was my fault so I didn't complain. Everything was working great again!
They then recommended I have someone clean/service my tankless water heater as it needs to be done annually. During that process they inexplicably disconnected the small (second) water heater I had downstairs. They said I didn't need it. I trusted they were the experts so agreed.
From that moment forward it was a disaster - the showers upstairs would run cold after two minutes. This issue didn't happen until AFTER they serviced the upstairs tank and disconnected the second tank. I called them back out. At the same time my furnace broke so I asked them to take a look at the furnace while they were here.
Tony said he figured out the issue the cold and hot water pipes were mixing. I asked if it could be anything to do with the previous gentleman messing with the other water tank and disconnecting something. He quickly shot me down that this wasn't related. He said we would need to rip up the ceilings and walls of my house to find the location of the mix and it would cost between $20k and $40k. My home isn't even a year older btw.
The furnace he said we needed to order all these parts that were broken. Again the furnace isn't even a year old.
In the end I did what I should have done all along. I called another HVAC specialist and another plumber.
The 1st company told me immediately that it was a super easy fix for the heat. A spider crawled into the furnace and was disrupting the flame pattern. It took literally 10 mins to fix and cost $89. I asked him about the super expensive parts that Tony told me needed to be replaced. He just shook his head and laughed. He assured me NOTHING needed to be replaced - it's a brand new furnace.
Next the other plumbers came out. My instincts were right - during the servicing I had been sold the week before they had indeed opened a valve causing cold water from the kitchen to mix with the rest of the house. Turns out I didn't need $40k worth of work - just five minutes and $129 for someone to fix what this company caused!!
This has been an absolutely disastrous encounter. The people at the company were pleasant but completely and utterly incompetent. I am not posting this review to be nasty but simply to warn other unsuspecting customers to give these guys a miss.
Edit to respond:
** You charged me over $500 in total for the first two trips. It would be crazy to charge me the 3rd time considering you created the issue.
Secondly, as stated another company fixed the problem in 10 minutes and confirmed that it is was because of what you did. That hardly seems like bad plumbing to me.
Finally, the fact that you respond in a hostile way to your customers on a public forum doesn't reflect well on you. Just thank people for their feedback and try to do better. Feedback is a gift!!! **
We wont ever use them again.
2/18 - confirmed gas leak in basement with workers in home, called plumber (Right Away Plumbing, Heating and Cooling) to diagnose and fix. They were having trouble with finding the leaks using their tools and said they found a leak where I couldn't smell anything. Trusting their expertise, we agreed to a repair.
2/18 - paid for diagnostic and repair work from plumber
2/19 - wasn't in basement to smell anything no work was done that day on our Reno
2/20 - Called people's gas to come out because I could still smell gas. Gentlemen came and found leak by old valve and water heater, was able to make a few adjustments to temporarily stop leak and did diagnostics again and found no issue.
I called right away plumber to let them know their equipment was problematic and request a refund on the diagnostic work they weren't able to do. In my opinion, it isn't safe to state you can clearly diagnose and repair a gas leak if you are not able to diagnose it. The person I spoke with (the man who did the repair and who I was speaking with on the phone) screamed at me that the gas company should have cut off my gas so Right Away plumbing could do the job. He said he was going to try to get the guy who fixed the issue for us from people's gas fired. Said he would send some money back though after I made it clear I would be escalating this as I felt this is a very unsafe way to do business.
I called 3/11/2020 because we had not received money back for the diagnostic work. I let him know we have a document from the gas company with what work they diagnose and fixed for us. Plumber again was very combative and laughed and said he was waiting on a lawyer (not sure why???) and he didn't care who I complain to about the problem with his service.
We have a baby and live above where the gas leaks were. I can't believe this company's reactions or response to their error that could have left us in a dangerous position. To this date we have not received the full refund for the diagnostic work that was unable to be completed, or safely.
We have used Right Away Plumbing over the last few years and each time has been a great experience. Our most recent project was replacing our water heater. Jorge came out to inspect the issue with our water heater, explain our options, and helped find the best solution for our home.
He also identified a serious pipe issue that we hadn't, and wouldn't have, noticed and which would have resulted in major damage if we left it unattended. He and his team arrived promptly for the various appointments and gave us clear estimates of how long the projects would take so we could plan for having no water.
Highly recommend!
We've found our forever plumber!
Woke up to our sump pump running continuously and producing a really strong electrical smell from the pit. Unplugged it immediately and first called a different plumbing service that was recommended by a local Facebook group.... That other plumber's answering service said they would have a plumber call me back. I got tired of waiting for them after a while, so I called Right Away who was able to actually dispatch someone *right away* and Jorge arrived within the hour.
He replaced the dead sump, did a check of our entire system and found a related issue, fixed that, and also installed some other parts throughout the house to help keep things flowing smoothly. All of the work was done fast (but not in a way where I felt like he rushed) and for a cost less than an earlier quote I had for just a sump replacement without diagnostic or preventive work.
Jorge happily described all of the work he was doing and showed a real passion for his work and pride of a job well done.
Friendly, patient, passionate, reasonable prices, and no extra charge for working on Saturday! With overwhelming many options for plumbers in Chicago, I'm glad to have landed on someone I can trust.
Jennifer T.
08/08/2019 12:00:00 SA
Called to request quote. Called again the next day to confirm quote after technician gave me outrageous quote below. Both times confirmed that it should've been less than half of what was told on site.
Guy goes on-site to unclog sink, and charges $400. And then toilet valve rebalance for $340 but discounted at $197. Total costs over $600 because of credit card fees.
These guys must be rich unclogging sinks and rebalancing the valve handle for this much. Taking less than an hour. I am remote from my property and wanted to get it over with. Hard pill to swallow.
I have hired Jorge from Right Away twice for separate issues. He arrived on time, was efficient, and provided a good explanation of the issue and his recommendations. I would recommend the company and will use them again in the future.
The tub and sink in my guest bath were stopped up and a neighbor recommended Right Away Plumbing. First, they didn't show up right away by a long shot and secondly, they charged a fortune for work that last under an hour ($640!). Then I asked for an estimate for a leak they found in the sink. When I finally received it, I was shocked at the price (close to $2k). Found someone else who charged me $125! This place is a rip off in my humble opinion.
Called to get quote for installing 2 tubs and 2 water closets. The job was to install a regular tub not a jacuzzi and the toilets are the same floor mounted toilets we all have in our homes. The guy tells me he needs to see the new and existing tubs and the toilets. Right away he started by telling me the drains may be different. Apparently, he's used to people thinking there must be something extraordinarily different in your regular homedepot. With that I can tell he's a high priced scammer. I'm an architect and deal with contractors all day long. Don't use this guy.
the best plumber Relaible trusted great job experience best customer service will recommend
Right away plumbing and hvac are the best, I have used them few times for my clogged toilet and heating they are the best fast, clean and very professiona I highly recommend them.
Thank you
Ginnette H.
11/05/2020 12:00:00 SA
I don't usually post reviews but given the technical
Incompetence of this company and the unnecessary headache this cost me I felt compelled to warn others.
I wasn't getting enough hot water in my house so I called these guys to take a look. They did an inspection and told me nothing was wrong. In fact they pointed out an error on my part in how I was using the shower faucet. This cost me about $300 - a tad expensive but it was my fault so I didn't complain. Everything was working great again!
They then recommended I have someone clean/service my tankless water heater as it needs to be done annually. During that process they inexplicably disconnected the small (second) water heater I had downstairs. They said I didn't need it. I trusted they were the experts so agreed.
From that moment forward it was a disaster - the showers upstairs would run cold after two minutes. This issue didn't happen until AFTER they serviced the upstairs tank and disconnected the second tank. I called them back out. At the same time my furnace broke so I asked them to take a look at the furnace while they were here.
Tony said he figured out the issue the cold and hot water pipes were mixing. I asked if it could be anything to do with the previous gentleman messing with the other water tank and disconnecting something. He quickly shot me down that this wasn't related. He said we would need to rip up the ceilings and walls of my house to find the location of the mix and it would cost between $20k and $40k. My home isn't even a year older btw.
The furnace he said we needed to order all these parts that were broken. Again the furnace isn't even a year old.
In the end I did what I should have done all along. I called another HVAC specialist and another plumber.
The 1st company told me immediately that it was a super easy fix for the heat. A spider crawled into the furnace and was disrupting the flame pattern. It took literally 10 mins to fix and cost $89. I asked him about the super expensive parts that Tony told me needed to be replaced. He just shook his head and laughed. He assured me NOTHING needed to be replaced - it's a brand new furnace.
Next the other plumbers came out. My instincts were right - during the servicing I had been sold the week before they had indeed opened a valve causing cold water from the kitchen to mix with the rest of the house. Turns out I didn't need $40k worth of work - just five minutes and $129 for someone to fix what this company caused!!
This has been an absolutely disastrous encounter. The people at the company were pleasant but completely and utterly incompetent. I am not posting this review to be nasty but simply to warn other unsuspecting customers to give these guys a miss.
Edit to respond:
** You charged me over $500 in total for the first two trips. It would be crazy to charge me the 3rd time considering you created the issue.
Secondly, as stated another company fixed the problem in 10 minutes and confirmed that it is was because of what you did. That hardly seems like bad plumbing to me.
Finally, the fact that you respond in a hostile way to your customers on a public forum doesn't reflect well on you. Just thank people for their feedback and try to do better. Feedback is a gift!!! **
We wont ever use them again.
2/18 - confirmed gas leak in basement with workers in home, called plumber (Right Away Plumbing, Heating and Cooling) to diagnose and fix. They were having trouble with finding the leaks using their tools and said they found a leak where I couldn't smell anything. Trusting their expertise, we agreed to a repair.
2/18 - paid for diagnostic and repair work from plumber
2/19 - wasn't in basement to smell anything no work was done that day on our Reno
2/20 - Called people's gas to come out because I could still smell gas. Gentlemen came and found leak by old valve and water heater, was able to make a few adjustments to temporarily stop leak and did diagnostics again and found no issue.
I called right away plumber to let them know their equipment was problematic and request a refund on the diagnostic work they weren't able to do. In my opinion, it isn't safe to state you can clearly diagnose and repair a gas leak if you are not able to diagnose it. The person I spoke with (the man who did the repair and who I was speaking with on the phone) screamed at me that the gas company should have cut off my gas so Right Away plumbing could do the job. He said he was going to try to get the guy who fixed the issue for us from people's gas fired. Said he would send some money back though after I made it clear I would be escalating this as I felt this is a very unsafe way to do business.
I called 3/11/2020 because we had not received money back for the diagnostic work. I let him know we have a document from the gas company with what work they diagnose and fixed for us. Plumber again was very combative and laughed and said he was waiting on a lawyer (not sure why???) and he didn't care who I complain to about the problem with his service.
We have a baby and live above where the gas leaks were. I can't believe this company's reactions or response to their error that could have left us in a dangerous position. To this date we have not received the full refund for the diagnostic work that was unable to be completed, or safely.
We have used Right Away Plumbing over the last few years and each time has been a great experience. Our most recent project was replacing our water heater. Jorge came out to inspect the issue with our water heater, explain our options, and helped find the best solution for our home.
He also identified a serious pipe issue that we hadn't, and wouldn't have, noticed and which would have resulted in major damage if we left it unattended. He and his team arrived promptly for the various appointments and gave us clear estimates of how long the projects would take so we could plan for having no water.
Highly recommend!
We've found our forever plumber!
Woke up to our sump pump running continuously and producing a really strong electrical smell from the pit. Unplugged it immediately and first called a different plumbing service that was recommended by a local Facebook group.... That other plumber's answering service said they would have a plumber call me back. I got tired of waiting for them after a while, so I called Right Away who was able to actually dispatch someone *right away* and Jorge arrived within the hour.
He replaced the dead sump, did a check of our entire system and found a related issue, fixed that, and also installed some other parts throughout the house to help keep things flowing smoothly. All of the work was done fast (but not in a way where I felt like he rushed) and for a cost less than an earlier quote I had for just a sump replacement without diagnostic or preventive work.
Jorge happily described all of the work he was doing and showed a real passion for his work and pride of a job well done.
Friendly, patient, passionate, reasonable prices, and no extra charge for working on Saturday! With overwhelming many options for plumbers in Chicago, I'm glad to have landed on someone I can trust.
Jennifer T.
08/08/2019 12:00:00 SA
Called to request quote. Called again the next day to confirm quote after technician gave me outrageous quote below. Both times confirmed that it should've been less than half of what was told on site.
Guy goes on-site to unclog sink, and charges $400. And then toilet valve rebalance for $340 but discounted at $197. Total costs over $600 because of credit card fees.
These guys must be rich unclogging sinks and rebalancing the valve handle for this much. Taking less than an hour. I am remote from my property and wanted to get it over with. Hard pill to swallow.
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